Qureos Mentor

Instacart

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><p><b>
Why this role is on the menu</b></p>
<p>
Instacart operates at the intersection of technology and everyday life &mdash; and that means real-world legal and safety obligations that can't wait. The Law Enforcement Response (LER) Specialist exists because Trust and Safety needs a dedicated, precise, and trustworthy owner for one of our most sensitive functions: responding to law enforcement inquiries, legal process, and platform safety investigations with accuracy and speed.</p><br>
<p></p>
<p>
The volume and complexity of subpoenas, warrants, and emergency requests reaching Instacart requires someone who can make sound judgment calls under pressure while protecting user privacy and keeping us legally compliant. Twelve months from now, this person will have built a track record of legal response handling, established trust with our Legal team and strengthened the processes that keep Instacart's platform safe for every shopper, customer, and partner.</p><p></p><p><b><br>
What you&rsquo;ll cook up in your first year</b></p>
<ul>
<li><b>Legally airtight response record:</b> Every valid subpoena, warrant, and court order processed accurately and on time &mdash; with clear documentation that holds up to Legal review and protects Instacart from compliance risk.</li>
<li><b>Trusted law enforcement partner:</b> Law enforcement agencies receive timely, policy-compliant responses to data requests.</li>
<li><b>Faster, cleaner investigations:</b> User identification and records pulls for misconduct and safety investigations are completed with precision- reducing cycle time and improving outcomes for Trust and Safety.</li>
<li><b>Cross-functional credibility:</b> Legal and other internal stakeholders rely on you as the go-to expert for LER policy questions, knowing you can communicate nuanced legal and privacy issues clearly in high-stakes situations.</li>
<li><b>Process resilience:</b> Emergencies and real-time safety situations are handled calmly and methodically, with documentation that makes handoffs and future responses even smoother.</li></ul><br>
<p></p>
<p><b>
The secret ingredients we&rsquo;re looking for</b></p>
<p>
You&rsquo;re someone who takes quiet pride in getting the details right &mdash; especially when the stakes are high. You can hold complexity without losing composure, write with precision under pressure, and handle sensitive information the way it deserves to be handled: carefully and confidentially.</p><br>
<p></p>
<p><b>
Must-have pantry staples (Minimum Qualifications)</b></p>
<ul>
<li>Familiarity with legal language and the US and/or Canadian criminal justice system, including how subpoenas, warrants, and court orders work in practice</li>
<li>Strong written communication skills &mdash; able to draft clear, accurate responses to legal process and explain complex policy to both law enforcement and internal stakeholders</li>
<li>Ability to stay calm, methodical, and detail-oriented in time-sensitive or emergency situations</li>
<li>Comfort handling sensitive, confidential information with a high degree of discretion</li>
<li>Working knowledge of Google Drive, Excel, or Google Sheets for collaboration and basic data analysis</li>
<li>Genuine interest in law, policy, and privacy &mdash; and a desire to build expertise at this intersection</li></ul><br>
<p></p>
<p><b>
Optional garnishes (Preferred Qualifications)</b></p>
<ul>
<li>Experience with applicable privacy laws and regulations (e.g. CCPA, PIPEDA, SCA)</li>
<li>Hands-on experience using investigative tools to locate and pull records from limited information</li>
<li>Prior legal or privacy operations experience, including drafting or reviewing responses to legal process</li>
<li>Basic SQL fluency and comfort with Adobe Acrobat or similar PDF tools</li>
</ul>
<p>#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$27.88 - $29.33 USD</p></div><div><p>
WA</p><p>
$26.44 - $27.89 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$25.48 - $26.93 USD</p></div><div><p>
All other states</p><p>
$23.08 - $24.28 USD</p></div></div></div>

Trust & Safety Specialist, Law Enforcement Response

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><h2 class="jobSectionHeader"><b>
Overview</b></h2>
<p>
Instacart powers millions of shopping journeys every day across one of the largest online grocery catalogs in the world. Machine learning sits at the center of that experience, shaping how customers search, discover, and decide what to buy.</p>
<p>
Advances in generative AI create a rare opportunity to rethink how commerce works. Instead of traditional ranking pipelines alone, the next generation of shopping experiences will be powered by intelligent systems that help customers explore products, plan purchases, and discover what they need more naturally.</p>
<p>
We are looking for a Senior Staff Machine Learning Engineer to help lead this transformation.</p>
<p>
In this role, you will define the technical vision for how machine learning powers the Instacart shopping journey and build systems that move beyond traditional search and recommendation approaches. You will help develop next generation shopping experiences using large language models, agentic AI systems, and large scale personalization.</p>
<p>
This is a hands-on IC and technical leadership role at the Director level with no people management responsibilities. You will shape long term technical direction while building production systems that serve millions of customers in real time.</p>
<h2 class="jobSectionHeader"><b>
About the Job</b></h2>
<ul><li>Define and drive the long term technical vision for Shopping ML across search, discovery, recommendations, and personalization.</li>
<li>Lead development of AI systems that fundamentally improve how customers discover products and shop on Instacart.</li>
<li>Architect large scale ML systems combining LLM reasoning, retrieval, ranking, recommendation models, and personalization.</li>
<li>Build and operate production ML systems powering real time shopping experiences across millions of users and products.</li>
<li>Identify foundational ML capabilities that unlock new customer experiences and accelerate experimentation across the organization.</li>
<li>Partner with senior leaders across product, engineering, and data science to shape technical strategy and roadmap.</li>
<li>Influence company wide ML architecture and contribute to major technical initiatives across Instacart.</li>
Mentor senior/staff engineers through design reviews, architecture guidance, and hands-on collaboration.<br>
<li>
</li>
</ul><h2 class="jobSectionHeader"><b>About You</b></h2>
<h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3>
<ul><li>Master&rsquo;s or PhD in Computer Science, Machine Learning, Artificial Intelligence, or related field, or equivalent industry experience.</li>
<li>10+ years building and operating large scale machine learning systems in production.</li>
<li>Proven track record architecting ML systems that power core product experiences at global scale.</li>
<li>Deep expertise in areas such as recommendation systems, ranking models, embeddings, representation learning, or search systems.</li>
<li>Experience combining generative AI with traditional ML systems such as retrieval, ranking, and personalization.</li>
<li>Experience designing ML platforms that support large scale experimentation, training, and deployment.</li>
<li>Ability to influence senior engineering and product leaders and drive technical strategy.</li>
<li>Experience mentoring engineers and raising the technical bar across teams.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience building search, discovery, or recommendation systems for large consumer platforms.</li>
<li>Expertise in large language models, agentic AI systems, or tool using AI architectures.</li>
<li>Experience fine tuning and distilling LLMs for low latency production systems, balancing model quality, latency, and cost.</li>
<li>Experience building ML infrastructure supporting large scale experimentation and model deployment.</li>
<li>Background working on e-commerce, marketplaces, or large consumer platforms.</li>
<li>Recognized technical leadership through publications, patents, conference talks, or open source contributions.</li>
</ul></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$313,000 - $330,500 USD</p></div><div><p>
WA</p><p>
$301,000 - $317,500 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$287,000 - $303,000 USD</p></div><div><p>
All other states</p><p>
$261,000 - $275,500 USD</p></div></div></div>

Senior Staff Machine Learning Engineer, Search & Discovery

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><h2 class="jobSectionHeader"><b>
Overview</b></h2>
<p>
Instacart is powered by a robust set of cloud services. Our backend systems power the clients used by millions of customers every year to buy their groceries online. These systems must also support tight integration with the largest retailers in the US and Canada. Engineering at Instacart provides the opportunity to work on challenging scaling problems while also designing the features that will define our industry. Large-scale caching and storage plays an integral role in delivering efficient, performant experiences to customers. You will have the opportunity to own and build a whole new set of foundational engineering components in an open collaborative environment serving millions of requests daily.</p>
<p>
Instacart&rsquo;s storage needs are ever-evolving and growing. The Key-Value team are stewards of the in-memory datastore infrastructure that supports Instacart&rsquo;s core lines of business. The scale of this involves hundreds of clusters holding terabytes of data in memory, with continuous 24/7 monitoring and uptime requirements. In response to this dynamic, demanding environment, the nature of our work is to innovate the automated monitoring &amp; control-plane systems that run the clusters, as well as related supporting services like database proxies, snapshotting and backups, working with major cloud providers, supporting multiple environments for development and testing, data privacy and compliance at the infrastructure level. At the same time, we&rsquo;re investing and preparing for Instacart&rsquo;s future growth and success with forward-looking architectural shifts including distributed database systems, AI Agent-based monitoring and operations, tiered database storage. We&rsquo;re focused on solutions that directly impact Instacart through stability, productivity and cost management, visible at the Executive level.</p>
<h2 class="jobSectionHeader"><b>
About the Job</b></h2>
<p>
If you&rsquo;re excited by distributed systems at massive scale, real‑time data challenges, and opportunities to shape the future of AI‑powered commerce, this team offers a chance for outsized impact in a fast‑paced environment:</p>
<ul>
<li>You will be a senior engineer in the team responsible for Storage platforms, with a large amount of ownership and autonomy for setting technical direction, reporting to an engineering manager.</li>
<li>You will work closely with other application engineering teams and internal stakeholders, owning a large part of the process from problem understanding to shipping the solution.</li>
<li>You will ship high quality, scalable and robust solutions with a sense of urgency.</li>
<li>You will have the freedom to suggest and drive high-impact initiatives related to in-memory storage solutions that unlock new innovations, accelerate application development, create resiliency &amp; high-availability, and right-size storage needs company-wide.</li>
</ul>
<p>Instacart's technology is constantly changing and adapting. Some of the technologies you would use at Instacart include:</p>
<ul>
<li>Languages: Go, Python and Rust</li>
<li>Core Platforms: Valkey, Redis, Memcd, EC2 and related open-source tools</li>
<li>Observability and Analytics: Datadog, Cloudwatch, Sentry and Snowflake</li>
</ul>
<p>If you have experience with these technologies, you will have the opportunity to dive deeper. If you haven't used these technologies you will have the chance to learn from the collective experience of our team.</p>
<h2 class="jobSectionHeader"><b>
About You</b></h2>
<h3 class="jobSectionHeader"><b>Minimum Qualifications:</b></h3>
<ul><li>4+ years of working experience as a software engineer in one or more large-scale cloud services or application development environment</li>
<li>1+ Years of hands-on experience, delivering large-scale solutions with an industry-recognized in-memory datastore (ideally Valkey or Redis)</li>
<li>1+ Years experience building cloud-based control-plane software</li>
<li>Self-motivation and an enjoyment for a growth-oriented startup environment</li>
<li>A strong sense of ownership that drives improvements for customers as well as automation and scale for the systems.</li>
<li>The drive &amp; ability to dive deep into technical challenges and champion root causes, solving problems correctly.</li>
<li>You enjoy being highly productive, shipping code, reviewing others&rsquo; PRs and iteratively guiding code bases towards best practices and excellence.</li>
<li>You are able to scale yourself effectively via junior engineers and accelerate the team through effective designs, written &amp; communication, delegation, establishing standards &amp; best practices, code reviews.</li>
<li>Strong ability to architect and design systems using common back-end Web technologies in a production environment</li>
<li>An ability to balance a sense of urgency with shipping high quality and pragmatic solutions</li>
<li>Experience working with a large codebase on a cross functional team, with a knack for driving alignment across teams and stakeholders</li>
<li>Demonstrated capacity to take existing, complex solutions and evolve them to meet the changing needs of the business.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Bachelor&rsquo;s degree in Computer Science, computer engineering, electrical engineering</li>
<li>Familiarity with self-hosting core infrastructure</li>
<li>You are a mentor to other software engineers, helping equip them and grow as software development professionals</li>
<li>You like solving the kind of high-impact, org-wide problems that involve tackling abstract challenges and turning them into concrete programs that deliver successfully</li>
</ul>
<p>#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$199,000 - $210,000 USD</p></div><div><p>
WA</p><p>
$191,000 - $201,000 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$183,000 - $193,000 USD</p></div><div><p>
All other states</p><p>
$166,000 - $175,000 USD</p></div></div></div>

Senior Software Engineer, Storage

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><h2 class="jobSectionHeader"><b>
Overview</b></h2>
<h3 class="jobSectionHeader"><b>About the Role</b></h3>
<p>
We are currently seeking a Senior Software Engineer II to join our Self-Serve Productivity team. This is a fullstack role with a frontend lean, focused on building and extending <b>Portal</b> &mdash; Instacart's central hub for everything data. You'll partner closely with data scientists, data engineers, analysts, and product engineers to design and ship the tools they use every day to discover, understand, and trust data. You'll have meaningful ownership over user-facing surfaces that touch the entire company.</p>
<h3 class="jobSectionHeader"><b>
About the Team</b></h3>
<p>
The mission of the Instacart Self-Serve team is to improve the productivity of data practitioners through easy-to-use, self-serve tools. The Productivity sub-team owns Portal (data discovery, lineage, metadata, data quality), our semantic layer (Medusa), and a number of supporting systems built on dbt and Airflow. Portal is going through significant UI investment &mdash; including a homepage/dashboard redesign and deeper integration across the data infra ecosystem &mdash; making this a high-impact time to join.</p>
<h2 class="jobSectionHeader"><b>
About the Job</b></h2>
<ul><li>You will be part of a small team with a large amount of ownership and surface area, given that the tooling is used by the entire company.</li>
<li>You will lead frontend architecture and product execution on Portal, while contributing across the stack where needed (Python services, data pipelines, APIs).</li>
<li>You will have the freedom to suggest and drive new initiatives &mdash; including how Portal evolves as the unified data home base at Instacart.</li>
<li>You are expected to mentor other team members and be a champion of engineering excellence, particularly around frontend craft, performance, and UX quality.</li>
<li>You will work closely with other teams (Data Science, ML, Product Eng, Infra) to understand their main pain points around data and translate them into self-serve and reliable solutions.</li>
</ul><h2 class="jobSectionHeader"><b>About You</b></h2>
<h3 class="jobSectionHeader"><b>Minimum Qualifications</b></h3>
<ul><li>Self-motivation and an enjoyment for a startup environment</li>
<li>A strong sense of ownership</li>
<li><b>Strong frontend expertise</b> &mdash; deep experience with React and TypeScript, with a track record of shipping polished, performant product UI in a large codebase</li>
<li>Comfort working fullstack &mdash; able to extend backend services (Python) and reason about APIs, data models, and pipelines as needed</li>
<li>Strong knowledge of SQL and familiarity with common data infrastructure technologies (Python, Airflow, Snowflake, dbt) in a production environment</li>
<li>Experience working with a large codebase on a cross-functional team</li>
<li>An ability to balance a sense of urgency with shipping high quality and pragmatic solutions</li>
<li>A product mindset &mdash; you care about the experience your tools create, not just the systems behind them</li>
<li>7+ years of working experience in a similar field/environment</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience building internal developer tools, data tools, or other &quot;tools for technical users&quot; products</li>
<li>Familiarity with data catalog, lineage, or metadata systems (e.g., Amundsen, DataHub, OpenMetadata)</li>
<li>Experience leading frontend architecture decisions or design system work</li>
<li>Bachelor's degree in Computer Science, computer engineering, electrical engineering, OR equivalent work experience</li>
</ul>
<p>#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$230,000 - $242,500 USD</p></div><div><p>
WA</p><p>
$220,000 - $232,000 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$211,000 - $222,500 USD</p></div><div><p>
All other states</p><p>
$192,000 - $202,500 USD</p></div></div></div>

Senior Software Engineer II — Self-Serve Productivity

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><h2 class="jobSectionHeader"><b>
Overview</b></h2>
<p>
At Instacart, the ML/AI Platform team is a critical part of enabling the business across all areas. From owning the online/offline feature store to the serving and training layer, our team enables the entire business to succeed. We take pride in having extreme levels of ownership and high levels of collaboration. You will be working closely with seasoned engineers and leaders across the company to drive specific use cases end to end. Our work directly impacts the success of Instacart.</p>
<h2 class="jobSectionHeader"><b>
About the Job</b></h2>
<p>
As a Senior Engineer on the ML/AI platform team, you will play a key role in building the internal platform which supports training and deploying AI models across the entire organization. You&rsquo;ll take ownership of defining the platform to enable AI model fine-tuning and batch inference by building the SDKs and supporting the infra to support these unique workloads. We are looking for someone with high ownership and the ability to be a leader in the space.</p>
<ul>
<li>Excited to build platform-level tools, SDKs</li>
<li>Ability to manage cross-cutting stakeholder relationships, prioritizing customer needs first</li>
<li>Eager to navigate ambiguous, hairy, and technical problem spaces</li>
<li>Eager to jump into domains, languages, and problem areas that might be new and unfamiliar</li>
</ul><h2 class="jobSectionHeader"><b>About You</b></h2>
<p><b>
Minimum Qualifications</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Computer Science, a related field, or equivalent practical experience</li>
<li>3 years of experience with software development in one or more programming languages</li>
<li>2 years of experience in designing, analyzing, and troubleshooting large-scale distributed systems, and 1 years of experience leading projects and providing technical leadership</li>
<li>Strong proficiency in maintaining high standards for production services</li>
<li>Rapid coding skills and management of production services</li>
<li>Experience with high scale throughput and distributed systems problems</li>
</ul>
<p><b>Preferred Qualifications</b></p>
<ul>
<li>Strong communication skills and ability to contextualize problems across various audiences</li>
<li>Skilled at navigating ambiguity and involving the right stakeholders to address issues efficiently</li>
<li>Experience building and shipping products to users</li>
<li>Expertise building platforms and high scale infrastructure</li>
<li>Visionary thinker capable of generating transformative ideas</li>
<li>Prior experience working with AI Platforms like Ray is a plus</li>
</ul>
<p>#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$230,000 - $242,000 USD</p></div><div><p>
WA</p><p>
$220,000 - $232,000 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$211,000 - $222,000 USD</p></div><div><p>
All other states</p><p>
$192,000 - $202,000 USD</p></div></div></div>

Senior Software Engineer II, (ML/AI Platform)

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><h2 class="jobSectionHeader"><b>
Overview</b></h2>
<p>
Instacart&rsquo;s Shopping Experience team is focused on making it effortless for people to discover, plan, and shop the food that fuels their lives. We&rsquo;re building intuitive, trustworthy experiences that help customers find inspiration, make healthier choices, and get from idea to checkout with confidence.</p>
<p>
We&rsquo;re looking for a Senior Product Manager to lead our Health product area. In this role, you will shape the vision, strategy, and roadmap for how Instacart helps customers discover and shop food that honors dietary needs and helps them achieve their health goals.</p>
<p>
You&rsquo;ll partner closely with design, research, engineering, data science, and go-to-market teams to translate deep user empathy into delightful, impactful products. This is a highly visible, zero-to-one opportunity&mdash;ideal for someone who thrives in ambiguity, rolls up their sleeves to execute, and loves building startup-style products within the scale of Instacart.</p>
<p>
You&rsquo;ll join a focused pod within Shopping Experience with 6 engineers, 1 data scientist, 1 designer, and 1 user researcher, and collaborate across a broader group of product managers in the organization. The features you ship will be used by millions of customers every week, giving you the chance to drive meaningful outcomes at scale.</p>
<p>
We&rsquo;re a remote-friendly, fast-moving team that values clear communication, ownership, and collaborative problem solving to serve customers better every day.</p>
<h2 class="jobSectionHeader"><b>
About the Job</b></h2>
<ul><li>Own the end-to-end product strategy and roadmap for Health within Shopping Experience, driving zero-to-one bets from discovery through scaled launch and iteration.</li>
<li>Partner with design and research to deeply understand customer needs across inspiration, dietary filters, and health-forward discovery; translate insights into simple, elegant product experiences.</li>
<li>Define success metrics and run a rigorous experimentation program (A/B tests, multivariate tests) to improve core outcomes such as engagement, conversion, and retention.</li>
<li>Work cross-functionally with engineering, data science, operations, partnerships, legal, and privacy to deliver responsibly built features at scale, balancing speed with quality and compliance considerations.</li>
<li>Build alignment across diverse stakeholders, communicate tradeoffs and decisions with clarity, and ruthlessly prioritize to maximize customer and business impact in a fast-paced environment.</li>
</ul><h2 class="jobSectionHeader"><b>About You</b></h2>
<p>
You combine customer obsession with data-driven decision making, communicate crisply across functions, and are energized by turning ambiguity into clear, measurable outcomes.</p>
<h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3>
<ul><li>6+ years of product management experience building consumer products, including ownership of end-to-end user experiences from discovery through launch and iteration.</li>
<li>Proven track record shipping zero-to-one products with measurable impact (for example: improved conversion, retention, or engagement) and scaling them to broad adoption.</li>
<li>Hands-on experience collaborating with product design and user research to convert insights into clear PRDs, prototypes, and shipped features.</li>
<li>Data fluency with experimentation and analytics (for example: defining success metrics, partnering on A/B tests, interpreting results; SQL proficiency or equivalent analytics tooling experience).</li>
<li>Experience operating in highly cross-functional environments, influencing without authority, and aligning multiple stakeholder groups to a clear roadmap.</li>
<li>Bachelor&rsquo;s degree in a relevant field (such as Computer Science, Engineering, Design, Business, or a related discipline) or equivalent practical experience.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience in health, nutrition, wellness, or other regulated consumer product spaces.</li>
<li>Background in e-commerce, marketplaces, personalization/recommendation systems, search, or content experiences.</li>
<li>Startup or &ldquo;startup within a startup&rdquo; experience leading products from zero-to-one in high-ambiguity, fast-moving environments.</li>
<li>Familiarity with third-party integrations relevant to health (for example: recipes, nutrition data, or health data platforms).</li>
<li>Exceptional storytelling and communication skills, including the ability to drive alignment across executive and cross-functional audiences.</li>
</ul>
<p>#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$221,000 - $233,000 USD</p></div><div><p>
WA</p><p>
$212,000 - $223,500 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$203,000 - $214,000 USD</p></div><div><p>
All other states</p><p>
$184,000 - $194,000 USD</p></div></div></div>

Senior Product Manager, Shopping Experience

<div><div><p><b>We're transforming the grocery industry</b></p>
<p>
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.</p>
<p>
Instacart has become a lifeline for millions of people, and we&rsquo;re building the team to help push our shopping cart forward. If you&rsquo;re ready to do the best work of your life, come join our table.</p>
<p><b>
Instacart is a Flex First team
</b></p><p>There&rsquo;s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work&mdash;whether it&rsquo;s from home, an office, or your favorite coffee shop&mdash;while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.</p></div><div><h2 class="jobSectionHeader"><b>
Overview</b></h2>
<p>
Instacart&rsquo;s Customer Experience (CX) Platform powers how we support tens of millions of customers and hundreds of thousands of shoppers across a complex marketplace. We&rsquo;re building an AI-native, vendor-agnostic, API-first orchestration platform that delivers world-class support at scale&mdash;and we&rsquo;re hiring a Senior Product Manager to lead the Agentic Foundations that make this vision real.</p>
<p>
You will join the Application Platform team and partner closely with engineering, design, data science, and customer support operations in a highly collaborative, fast-moving environment. With a cross-functional group of about 20 teammates, you&rsquo;ll define the foundational APIs, data models, knowledge systems, and agent harnesses that enable both human and AI agents to resolve issues quickly, consistently, and reliably. If you&rsquo;re excited by high-leverage platform work, clarity of vision, and measurable impact, this role offers the opportunity to shape Instacart&rsquo;s next generation of CX.</p>
<h2 class="jobSectionHeader"><b>
About the Job</b></h2>
<p>
In this role, you will own the end-to-end product vision and roadmap for the CX orchestration platform and the underlying agentic API platform and agent systems. You thrive in ambiguity, communicate with precision, and drive impact through crisp prioritization and execution.</p>
<ul>
<li>Own the Agentic Foundations vision, strategy, and multi-year roadmap; define a north star for an AI-native CX foundation&mdash;vendor-agnostic, API-first, and policy-consistent&mdash;while setting quantified targets for self-serve resolution rate, agent handle time, and platform reliability.</li>
<li>Design and scale the API and data foundation that powers every CX surface, including structured APIs for refunds, cancellations, credits, redelivery, identity, order actions, a unified contact/case data model, and a policy engine that ensures consistent outcomes across channels.</li>
<li>Modernize the Agent Knowledge Base for an LLM-first world by establishing structure, governance, lifecycle, semantic retrieval, and citation patterns&mdash;closing the loop between policy, knowledge, and resolution behavior through continuous feedback mechanisms.</li>
<li>Champion a vendor-flexible, AI-native architecture so switching or layering new AI harnesses is a configuration change&mdash;not a multi-quarter migration&mdash;enabling rapid experimentation and resilience.</li>
<li>Define and own platform KPIs (e.g., API coverage, latency, reliability, percent of CX operations exposed via standardized APIs, time-to-integrate a new surface) and translate them into business outcomes (self-serve resolution rate, AHT, cost per contact).</li>
<li>Partner across engineering, design, data science, and CX operations to launch iteratively, run controlled pilots with BPO partners, and scale globally while maintaining reliability, compliance, and security.</li>
</ul><h2 class="jobSectionHeader"><b>About You</b></h2>
<p>
You combine platform PM rigor with a sharp eye for downstream customer and operator impact. You communicate crisply so engineers, BPO leaders, and executives align on the same vision, and you&rsquo;re energized by the leverage that comes from owning the foundational layer that many teams build upon.</p>
<h3 class="jobSectionHeader"><b>
Minimum Qualifications</b></h3>
<ul><li>6+ years of product management experience, including 3+ years owning platform, API, or infrastructure products serving multiple internal or external surfaces.</li>
<li>Proven track record shipping API-first platforms or orchestration layers, data labeling systems, or human-in-the-loop AI harnesses that other teams built on, with measurable outcomes in adoption, developer velocity, and reliability.</li>
<li>Hands-on experience with LLM-powered products, agentic systems, or AI/ML platforms, including data modeling for AI consumption (e.g., LLM-readable knowledge, structured tool definitions, context contracts).</li>
<li>Demonstrated ability to define product vision and strategy independently, build conviction with leadership, and drive a multi-year roadmap anchored by quantified goals and clear KPIs.</li>
<li>Strong cross-functional influence across engineering, operations, vendor management, legal, and finance, aligning multiple stakeholder groups to a single roadmap.</li>
<li>Comfort with data and experimentation, including proficiency with SQL or equivalent, A/B testing, and instrumentation to size opportunities, validate hypotheses, and measure impact.</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Experience building for operational users (BPO and in-house specialists), including workflows, policies, and guardrails.</li>
<li>Familiarity with PII, privacy, and compliance considerations for customer support data.</li>
<li>Exceptional storytelling and communication skills for executive and cross-functional alignment.</li>
<li>Background working in large-scale marketplaces, support platforms, or customer service tooling.</li>
</ul>
<p>#LI-Remote</p></div><div><div><div><div><p>
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.</p>
<p>
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
<br>
<br>
For US based candidates, the base pay ranges for a successful candidate are listed below.</p></div></div><p>
CA, NY, CT, NJ</p><p>
$221,000 - $233,000 USD</p></div><div><p>
WA</p><p>
$212,000 - $223,500 USD</p></div><div><p>
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI</p><p>
$203,000 - $214,000 USD</p></div><div><p>
All other states</p><p>
$184,000 - $194,000 USD</p></div></div></div>

Senior Product Manager, Agentic Foundations

Join Instacart and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.