Qureos Mentor

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We&rsquo;re looking for a Team Lead (English/German Bilingual) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partner&rsquo;s brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.
 
 
 As a Team Lead (Supervisor)(English/German Bilingual), You Will&hellip;
 
 
 <ul>
 <li>
 Manage and supervise CSRs
 </li>
 <li>
 Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
 </li>
 <li>
 Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements
 </li>
 <li>
 Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
 </li>
 <li>
 Use critical thinking to develop solutions to improve business performance and partner success
 </li>
 <li>
 Motivate teams through relationship building and real-time coaching
 </li>
 <li>
 Develop incentive programs to motivate CSRs to achieve desired outcomes
 </li>
 <li>
 Coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
 </li>
 <li>
 Collaborate with other departments within the organization (HR, IT, etc.) to properly resolve issues
 </li>
 <li>
 Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
 </li>
 <li>
 Gain expert level knowledge on all partner products and promotions
 </li>
 <li>
 Demonstrate a positive work ethic and commitment to achieve the best possible outcomes
 </li>
 <li>
 Act as a role model and exemplify Our 10 Things (cultural values)
 
 
 </li>
 </ul>
 As a Team Lead (Supervisor)(English/German Bilingual), You Have&hellip;
 
 
 <ul>
 <li>
 Must be bilingual in both English and German, written and verbal. Language proficiency will be a key competency to be successful in this role
 </li>
 <li>
 University degree with a major in Business or related field
 </li>
 <li>
 1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role
 </li>
 <li>
 Experience dealing with escalated issues in a contact center capacity
 </li>
 <li>
 The ability to type 30 WPM with accuracy
 </li>
 <li>
 Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset
 </li>
 <li>
 The ability to use spreadsheet applications to maintain and develop operational reporting
 </li>
 <li>
 Exceptional time management, organizational and prioritization skills to complete work in a timely manner
 </li>
 <li>
 Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
 </li>
 <li>
 The ability to work a variety of shifts, including days, evenings and holidays
 </li>
 </ul>
</div>

Team Lead (Supervisor)(English/German Bilingual)

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We’re looking for a Team Lead (English/German Bilingual) to provide front-line direction to our Customer Service Representatives (CSRs), ensuring quality service is provided with every customer interaction. This role involves learning and maintaining the knowledge of our partner’s brand, philosophy, products, promotions and processes. This position will also promote professional and personal development through performance evaluations, training and career pathing plans.
 
As a Team Lead (Supervisor)(English/German Bilingual), You Will…
 
<ul>
<li>Manage and supervise CSRs</li>
<li>Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees</li>
<li>Manage operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements</li>
<li>Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas</li>
<li>Use critical thinking to develop solutions to improve business performance and partner success</li>
<li>Motivate teams through relationship building and real-time coaching</li>
<li>Develop incentive programs to motivate CSRs to achieve desired outcomes</li>
<li>Coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team</li>
<li>Collaborate with other departments within the organization (HR, IT, etc.) to properly resolve issues</li>
<li>Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings</li>
<li>Gain expert level knowledge on all partner products and promotions</li>
<li>Demonstrate a positive work ethic and commitment to achieve the best possible outcomes</li>
<li>Act as a role model and exemplify Our 10 Things (cultural values)</li>
</ul>
As a Team Lead (Supervisor)(English/German Bilingual), You Have…
 
<ul>
<li>Must be bilingual in both English and German, written and verbal. Language proficiency will be a key competency to be successful in this role</li>
<li>University degree with a major in Business or related field</li>
<li>1-2 years of experience in the contact center and/or customer service industry, with at least 1 year in a Team Lead/Supervisory role</li>
<li>Experience dealing with escalated issues in a contact center capacity</li>
<li>The ability to type 30 WPM with accuracy</li>
<li>Basic knowledge of Google Suite (Sheets, Slides, Docs, Drive) is an asset</li>
<li>The ability to use spreadsheet applications to maintain and develop operational reporting</li>
<li>Exceptional time management, organizational and prioritization skills to complete work in a timely manner</li>
<li>Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment</li>
<li>The ability to work a variety of shifts, including days, evenings and holidays</li>
</ul>

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
The primary responsibilities for the IT Generalist position are the maintenance and repair of computer hardware and software in a break/fix environment.
 
As IT Generalist, You Will…
 <ul>
<li>Install and test workstations (break/fix), fix performance issues, diagnose/replace hardware and software related problems</li>
<li>Ensure workstations are functional (computer hardware peripherals/components)</li>
<li>Troubleshoot/report specific line of business program issues (Logical Agent/LivePerson/third-party applications)</li>
<li>Verify application results, conduct system audits</li>
<li>Be accountable for tracking and organization of physical hardware and other IT assets</li>
<li>Develop and manage organizational and IT standards</li>
<li>Maintain cleanliness and organization of the IT department and stations</li>
<li>Engage with internal and external clients providing updates and solutions, as well as ensuring compliance relating to all IT components</li>
<li>Provide generalized IT support as required</li>
<li>Interpret service delivery key metrics to problem solve</li>
<li>Complete projects by coordinating resources and timetables with others</li>
<li>Verify application results by conducting system audits of technologies implemented</li>
<li>Preserve assets by adhering to disaster recovery and backup procedures and information security and control structures</li>
<li>Maintain quality service by establishing and enforcing organization standards</li>
<li>Provide support for the entire IT department and company as needed</li>
</ul>
As IT Generalist, You Have…
 <ul>
<li>A high school diploma or equivalent required</li>
<li>Post-secondary or completion of post-secondary schooling preferred</li>
<li>Previous experience with ChromeOS devices is preferred</li>
<li>Adaptability to learn a variety of software programs</li>
<li>The ability to multitask and self-manage your work day is crucial</li>
<li>Ability to work in a fast paced and time sensitive environment</li>
<li>Excellent time and project management skills</li>
<li>Strong customer relations & presentation skills</li>
<li>Excellent communication and presentation skills, with a strong attention to detail</li>
<li>Strong analytical and customer service skills, and ability to work independently and as part of a team</li>
<li>A highly resourceful, proactive, and reliable attitude</li>
<li>Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds</li>
</ul>

IT Generalist

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you a natural storyteller who thrives on connecting people and building community? We&rsquo;re searching for a driven Communications Specialist to be the voice of IntouchCX for our key regions.
 
 
 You won't just be creating content; you'll be shaping our culture, amplifying our brand, and connecting our global team at the local level. This role is essential for executing our communications strategy, supporting regional teams, and acting as a brand ambassador. The ideal candidate is a skilled content creator with a deep understanding of global audiences and talent for storytelling.
 
 
 As a Communications Specialist, You Will&hellip;
 
 
 <ul>
 <li>
 Internal Communications: Execute the global internal communications strategy, ensuring messaging is aligned with company goals and resonates with a diverse, international workforce.
 </li>
 <li>
 Communications &amp; Content: Execute assigned internal and external communication plans, create and distribute content for different channels, and ensure all messaging is aligned with regional tones and corporate standards.
 </li>
 <li>
 Regional Storytelling: Collaborate with communications managers and local leaders to identify newsworthy stories and events, propose topics, and develop content that showcases our regional success.
 </li>
 <li>
 Culture &amp; Engagement: Support initiatives that build and reinforce a positive company culture, encouraging employee engagement and feedback.
 </li>
 <li>
 Analytics &amp; Reporting: Track and analyze the performance of communications channels (e.g., newsletters, and other internal communications platforms), report on key metrics and provide insights to leadership.
 </li>
 <li>
 Employer Branding and Recruitment Support: Serve as the brand champion, advising campus leaders on communications and supporting recruiting teams with copywriting for job descriptions and advertisements.
 </li>
 <li>
 Media Relations: Work with the Communications Managers to support local media opportunities and build relationships with key regional press contacts.
 </li>
 <li>
 Social Media Support: Monitor campus activities and events to identify relevant stories and propose materials that are appropriate to share on our official global social media channels.
 
 
 </li>
 </ul>
 As a Communications Specialist, You Need&hellip;
 
 
 <ul>
 <li>
 A degree in Communications, Marketing, Journalism, or a related field.
 </li>
 <li>
 C1 - C2 level of English proficiency. Mandatory.
 </li>
 <li>
 3-5 years of experience in internal Communications, PR, Corporate Communications, Content Marketing, or a related role.
 </li>
 <li>
 Experience managing and creating content for various channels (intranets, newsletters, social media, etc.).
 </li>
 <li>
 Strong written and verbal communication skills, with a focus on proofreading and storytelling.
 </li>
 <li>
 A proven ability to analyze data and provide actionable insights.
 </li>
 <li>
 A collaborative mindset and the ability to build relationships with stakeholders at all levels of the organization in different locations around the world.
 </li>
 <li>
 Exceptional ability to manage timelines, priorities, and deliverables in a fast-paced,
 </li>
 <li>
 dynamic environment.
 </li>
 <li>
 Highly organized, detail-oriented, driven and self-motivated , strong attention to detail
 </li>
 <li>
 and a commitment to accuracy.
 </li>
 <li>
 Ability to work independently and in teams.
 </li>
 <li>
 Experience with Wordpress, Canva, and Mailchimp platforms is a plus.
 </li>
 </ul>
</div>

Communications Specialist

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
Are you a natural storyteller who thrives on connecting people and building community? We’re searching for a driven Communications Specialist to be the voice of IntouchCX for our key regions.
 
You won't just be creating content; you'll be shaping our culture, amplifying our brand, and connecting our global team at the local level. This role is essential for executing our communications strategy, supporting regional teams, and acting as a brand ambassador. The ideal candidate is a skilled content creator with a deep understanding of global audiences and talent for storytelling.
 
As a Communications Specialist, You Will…
 
<ul>
<li>Internal Communications: Execute the global internal communications strategy, ensuring messaging is aligned with company goals and resonates with a diverse, international workforce.</li>
<li>Communications & Content: Execute assigned internal and external communication plans, create and distribute content for different channels, and ensure all messaging is aligned with regional tones and corporate standards.</li>
<li>Regional Storytelling: Collaborate with communications managers and local leaders to identify newsworthy stories and events, propose topics, and develop content that showcases our regional success.</li>
<li>Culture & Engagement: Support initiatives that build and reinforce a positive company culture, encouraging employee engagement and feedback.</li>
<li>Analytics & Reporting: Track and analyze the performance of communications channels (e.g., newsletters, and other internal communications platforms), report on key metrics and provide insights to leadership.</li>
<li>Employer Branding and Recruitment Support: Serve as the brand champion, advising campus leaders on communications and supporting recruiting teams with copywriting for job descriptions and advertisements.</li>
<li>Media Relations: Work with the Communications Managers to support local media opportunities and build relationships with key regional press contacts.</li>
<li>Social Media Support: Monitor campus activities and events to identify relevant stories and propose materials that are appropriate to share on our official global social media channels.</li>
</ul>
As a Communications Specialist, You Need…
 
<ul>
<li>A degree in Communications, Marketing, Journalism, or a related field.</li>
<li>C1 - C2 level of English proficiency. Mandatory.</li>
<li>3-5 years of experience in internal Communications, PR, Corporate Communications, Content Marketing, or a related role.</li>
<li>Experience managing and creating content for various channels (intranets, newsletters, social media, etc.).</li>
<li>Strong written and verbal communication skills, with a focus on proofreading and storytelling.</li>
<li>A proven ability to analyze data and provide actionable insights.</li>
<li>A collaborative mindset and the ability to build relationships with stakeholders at all levels of the organization in different locations around the world.</li>
<li>Exceptional ability to manage timelines, priorities, and deliverables in a fast-paced,</li>
<li>dynamic environment.</li>
<li>Highly organized, detail-oriented, driven and self-motivated , strong attention to detail</li>
<li>and a commitment to accuracy.</li>
<li>Ability to work independently and in teams.</li>
<li>Experience with Wordpress, Canva, and Mailchimp platforms is a plus.</li>
</ul>

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We are changing the way people think about customer service, and we need your help!
 
Are you someone who likes to make things happen? We are searching for a Facilities Administrator to be the ultimate organizer and manage a wide range of services and processes that support the core business needs of IntouchCX. We’re looking for someone with a multitasking mindset and a passion to meet the needs of both our team members and client-partners.
 
As Facilities Administrator, You Will…
 
<ul>
<li>Direct, coordinate and plan essential needs such as reception, security, maintenance, mail deliveries, cleaning, catering, waste disposal and recycling</li>
<li>Ensure campus meets health & safety requirements and create emergency preparedness plans</li>
<li>Circulate designated floors to ensure overall cleanliness and security standards are met</li>
<li>Respond appropriately to emergencies and/or urgent issues as they arise</li>
<li>Audit campus branding and work with management to implement appropriate signage</li>
<li>Support renovations of current spaces to be more in line with brand standards</li>
<li>Assist in creating procurements, designing portions and ordering furniture</li>
<li>Supervise and coordinate contractor work for various projects and follow up on deficiencies</li>
<li>Manage internal ticketing system and flag Campus Directors on items for final spend approvals</li>
<li>Manage internal site visit tool to ensure preparation for all visits (badges, food orders, room booking/preparation, tech requirements, etc.)</li>
<li>Upload contracts and purchase requests for signature approvals</li>
<li>Be responsible for all transportation logistics for both internal and external clients</li>
</ul>
As Facilities Administrator, You Have…
 
<ul>
<li>High School Diploma or equivalent (required)</li>
<li>Some post-secondary or completion of post-secondary schooling (preferred)</li>
<li>The ability to handle a high volume of work</li>
<li>Strong time management, organizational and prioritization skills</li>
<li>An eye for design and exceptional attention to detail</li>
<li>Proven leadership qualities such as critical thinking and problem solving skills</li>
<li>Strong communication skills and a love for collaborating with diverse groups of people</li>
<li>The ability to thrive in a fast-paced, ever-changing work environment</li>
<li>The flexibility to work a variety of shifts including days, evenings, weekends and holidays (depending on required project deadlines or emergencies)</li>
</ul>

Facilities Administrator

About IntouchCX
 
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
About the Job
 
We are seeking professionals who can implement best practices for transport operations in line with industry norms. The role involves maintaining IntouchCX safety standards and ensuring employees commute safely to and from the office. Additionally, the role requires providing exceptional service to clients by addressing staff requests, fostering positive vendor relationships, and ensuring that our offices are consistently well-presented.
 
As Transport Executive, You Will…
 
<ul>
<li>Organize and manage transport services, monitor activity cycles, and work towards continuous service improvement.</li>
<li>Optimize routing to ensure efficiency and meet OTA & OTD targets set by the business.</li>
<li>Ensure that systems, procedures, and policies are in place and followed.</li>
<li>Oversee the Transport function, ensuring operations run efficiently.</li>
<li>Manage billing, audits, and compliance related to transport services.</li>
<li>Maximize cab utilization through optimized routing strategies.</li>
<li>Monitor data entry activities to ensure accurate trip capture for billing purposes.</li>
<li>Drive operational efficiency and maintain consistency across transport services.</li>
<li>Delegate responsibilities effectively to the team and monitor progress.</li>
<li>Communicate with staff at all levels to gather feedback or address concerns related to transport services.</li>
<li>Oversee the transport security team, ensuring compliance with audit standards and security measures.</li>
<li>Ensure proper documentation is maintained for all transport-related activities.</li>
<li>Manage security guard ramp-ups to ensure continuous coverage during non-peak hours.</li>
<li>Focus on cost reduction, timely arrivals, and departures to improve operational efficiency.</li>
<li>Manage vendor relationships to ensure efficiency and accountability.</li>
<li>Provide recommendations to improve transport operations across various functions and departments.</li>
<li>Maintain discipline among drivers and supervisors to ensure smooth operations.</li>
<li>Ensure safety compliance for all employees utilizing transport services.</li>
<li>Ensure routing is completed within the designated time.</li>
<li>Handle and accommodate adhoc/unregistered transport requests.</li>
</ul>
As Transport Executive, You Need
 
<ul>
<li>Post-secondary or completion of post-secondary schooling.</li>
<li>Minimum 5+ years of experience in Fleet Services & Management/BPO Industry.</li>
<li>Ability to work from any of the sites in Cairo (Full-Time).</li>
<li>Flexible schedule - Majorly night shift and may change depending on business requirements.</li>
<li>Deep understanding of transport operations, including routing optimization, billing, compliance, and vendor management.</li>
<li>Ability to streamline processes, improve service delivery, and drive cost reductions while maintaining high service standards.</li>
<li>Strong analytical skills to identify issues and implement solutions to improve service quality and efficiency.</li>
<li>Strong ability to build and manage relationships with vendors to ensure service quality, accountability, and cost-effectiveness.</li>
<li>Good communication and interpersonal skills to interact with staff at all levels, addressing concerns and gathering feedback to improve services.</li>
<li>High attention to detail for accurate data entry, billing audits, and compliance tracking.</li>
<li>Focused on providing quality service to internal and external stakeholders, ensuring a positive experience with transport operations.</li>
</ul>

Transport Executive

Join IntouchCX and explore 7   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

IntouchCX

ABOUT_COMPANY

Team Lead (Supervisor)(English/German Bilingual)

Team Lead (Supervisor)(English/German Bilingual)

IT Generalist

Communications Specialist

Communications Specialist

Facilities Administrator

Transport Executive