Qureos Mentor

ITWORX

<div><p>System Engineering Consultant | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Brief Job / Project Description:</b></p>
<p>Lead onsite L2/L3 operations for Smart Services Solutions to ensure <b>high availability, performance, security, and compliance</b> of platforms and supporting infrastructure. Manage the <b>L1 operations team (8x5)</b> and own end-to-end production support, monitoring, incident/problem management, vendor coordination, change execution, and continuous improvement across Smart Services technologies (EV, IoT, Signage, IBMS integrations, and related components).</p>
<p><b>Key Responsibilities:</b></p>
<p><b>1) Leadership, Operations &amp; SLA Ownership</b></p>
<ul><li>Lead and manage the <b>L1 support team (8x5)</b> for monitoring and day-to-day operations.</li>
<li>Ensure <b>SLAs &amp; KPIs</b> are achieved as per contract (uptime, response time, stability).</li>
<li>Conduct and govern <b>daily application and platform health checks</b> (apps, services, integrations, jobs, dependencies).</li>
<li>Maintain and continuously improve <b>runbooks</b> (startup/shutdown, failover, troubleshooting, known errors, escalation matrix).</li>
</ul><p><b>2) Monitoring, Automation &amp; Proactive Support</b></p>
<ul><li>Build/maintain monitoring coverage: dashboards, alerts, and <b>smart rules</b> aligned with business requirements.</li>
<li>Proactively analyze logs/metrics to detect degradation trends and prevent outages.</li>
<li>Automate operational routines and housekeeping tasks to reduce manual work and repeat incidents.</li>
</ul><p><b>3) Incident, Problem &amp; RCA Management (L2/L3)</b></p>
<ul><li>Own the incident lifecycle end-to-end: triage, diagnosis, workaround, permanent fix coordination.</li>
<li>Drive stakeholder communications, status updates, and restoration timelines.</li>
<li>Lead <b>RCA</b> collection for major incidents and ensure corrective/preventive actions are tracked and closed.</li>
</ul><p><b>4) Application, Platform &amp; Server Administration</b></p>
<ul><li>Manage application services, service accounts, scheduled tasks, configurations, and environment parameters.</li>
<li>Perform OS-level administration for application servers (Windows/Linux): restarts, capacity checks (CPU/RAM/Disk), performance tuning, and hardening alignment.</li>
<li>Coordinate and execute <b>platform/application patching and upgrades</b> with validation and rollback readiness.</li>
<li>Validate backups and restore readiness with relevant infra teams.</li>
</ul><p><b>5) Change, Release, Testing &amp; Acceptance</b></p>
<ul><li>Prepare and manage <b>Change Requests (CRs)</b>: impact, risk, rollback, implementation steps, and maintenance windows execution.</li>
<li>Coordinate <b>testing, deployments, smoke tests</b>, and obtain stakeholder acceptance/sign-off.</li>
<li>Maintain change calendar and ensure stakeholder notifications.</li>
</ul><p><b>6) Security, Compliance &amp; Governance</b></p>
<ul><li>Ensure platforms comply with <b>Enterprise Architecture, Cybersecurity controls, and government regulations</b>.</li>
<li>Coordinate vulnerability remediation through patching and configuration fixes.</li>
<li>Manage and renew <b>SSL/TLS certificates</b> (CSR, PFX/PEM, TLS configuration) and prevent expiry incidents.</li>
<li>Ensure access controls follow least privilege, approvals, and audit requirements.</li>
</ul><p><b>7) Stakeholder, Vendor &amp; Business Coordination</b></p>
<ul><li>Act as primary onsite interface for vendors: raise tickets, follow up, enforce timelines, and escalate as needed.</li>
<li>Coordinate with stakeholders for <b>new integrations and deployments</b>.</li>
<li>Engage business owners to capture requirements and ensure delivery alignment.</li>
</ul><p><b>8) Documentation, Reporting &amp; Service Performance</b></p>
<ul><li>Maintain inventory of applications, servers, versions, certificates, licenses, and integrations.</li>
<li>Generate agreed <b>performance and business reports</b> (weekly/monthly): availability, SLA adherence, incidents, recurring issues, improvement actions.</li>
<li>Maintain as-built documentation and service maps (components + dependencies).</li>
</ul><p><b>9) License &amp; Certificate Management</b></p>
<ul><li>Own application licensing tracking, renewals, compliance, and vendor alignment.</li>
<li>Maintain certificate renewal plan, expiry tracking, and evidence documentation.</li>
</ul><p><b>10) Continuous Improvement</b></p>
<ul><li>Identify key operational improvements (monitoring enhancements, automation, thresholds).</li>
<li>Reduce repeat incidents through preventive maintenance and root-cause elimination.</li>
</ul><p><b>Deliverables / Expected Outcomes:</b></p>
<ul><li>Daily health check confirmation + exception reporting</li>
<li>Incident tickets with timelines, actions, and stakeholder updates</li>
<li>RCA documents and action tracking for major incidents</li>
<li>Updated runbooks, service maps, and operational documentation</li>
<li>Certificate renewal plan and expiry tracking</li>
<li>Monthly service report (availability, incidents, improvements, KPI/SLA performance)</li>
</ul><p>Lead onsite L2/L3 operations for Smart Services Solutions to ensure <b>high availability, performance, security, and compliance</b> of platforms and supporting infrastructure. Manage the <b>L1 operations team (8x5)</b> and own end-to-end production support, monitoring, incident/problem management, vendor coordination, change execution, and continuous improvement across Smart Services technologies (EV, IoT, Signage, IBMS integrations, and related components).</p><br>
<p></p>
</div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Mandatory Technical Skills:</b></p>
<p><b>10+ years</b> in Application Operations / Production Support (L2/L3), with leadership/team management experience.</p>
<ul><li>Strong hands-on experience in Windows/Linux server and Kubernetes administration.</li></ul>
<ul><li>Strong troubleshooting and stakeholder communication skills.</li></ul>
<ul><li>Experience with:</li></ul>
<ul><li>Monitoring &amp; log analysis (APM/log tools, dashboards)</li>
<li>Web services &amp; integrations (REST APIs, auth, tokens, gateways)</li>
<li>Implementing(CSR, PFX/PEM, TLS)</li>
<li>Databases (health checks, queries basics, backup verification)</li>
<li>Reverse proxy / load balancer concepts, IIS/NGINX basics</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>EV Services Platforms (backend apps, integrations, APIs, dashboards)</li>
<li>IoT Platforms (device onboarding, telemetry/data pipelines, middleware, APIs)</li>
<li>Digital Signage / Workplace Screens: Appspace (content platform, players, device enrollment, licensing)</li>
<li>IBMS / BMS integrations (connectors, data exchange, reporting interfaces)</li>
<li>Windows Server / Linux Server and Kubernetes administration</li>
<li>Web / Reverse Proxy: IIS, NGINX, Apache</li>
<li>Load Balancers: F5 / HAProxy / NGINX LB (as applicable)</li>
<li>Monitoring &amp; APM: Dynatrace / AppDynamics / Zabbix / PRTG (as applicable)</li>
<li>Log Management / SIEM: Splunk / ELK (Elastic) / Microsoft Sentinel / Graylog (as applicable)</li>
<li>Certificates &amp; Security: SSL/TLS, CSR, PFX/PEM, hardening alignment, vulnerability remediation coordination</li>
<li>Databases: Microsoft SQL Server / PostgreSQL / MySQL (health checks, basic queries, backup verification)</li>
<li>Middleware / Messaging: RabbitMQ / Kafka (as applicable)</li>
<li>Scheduling / Jobs: Windows Task Scheduler, Cron</li>
<li>ITSM / Ticketing: ServiceNow / Jira Service Management</li>
<li>Documentation / Knowledge Base: Confluence</li>
<li>DevOps / CI-CD: Azure DevOps / Jenkins / GitLab CI, Git version control</li>
<li>Reporting: SLA/KPI dashboards, operational performance &amp; availability reports</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>Smart Services domain experience (EV, IoT, Digital Signage/Appspace, IBMS/BMS integrations)</li>
<li>Proven team leadership for L1/L2 operations (8x5), including shift handover and task governance</li>
<li>Strong incident/problem management (Major Incidents, RCA leadership, CAPA tracking/closure)</li>
<li>Monitoring &amp; observability expertise (APM tuning, alert optimization, dashboarding, SLA/SLO reporting)</li>
<li>Automation &amp; scripting (PowerShell/Python/Bash) to reduce manual ops and improve reliability</li>
<li>Integration troubleshooting skills (REST APIs, OAuth/tokens, gateways, JSON, Postman)</li>
<li>Performance &amp; capacity management (baselining, thresholds, CPU/RAM/Disk planning)</li>
<li>Security &amp; compliance mindset (TLS hardening, vulnerability remediation, least-privilege access)</li>
<li>Change &amp; release management excellence (risk/impact, rollback planning, maintenance execution)</li>
<li>Strong vendor &amp; stakeholder management (ticket follow-up, escalations, service reviews, clear communications)</li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>Certified Information Systems Security Professional (CISSP)</li>
<li>AWS Certified SysOps Administrator &ndash; Associate</li>
<li>Linux Foundation Certified System Administrator (LFCS) / RHCSA</li>
<li>Certified Kubernetes Administrator (CKA)</li>
<li>ITIL Foundation Certification</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 2 days ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2160</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>10+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div></div><p></p>

System Engineering Consultant

<div><p>Senior Software Engineer - CRM | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Job purpose:</b></p>
<p>Execute the software development life cycle of applications and programs (installation; configuration; deployment; analyzing; documenting; coding/development; and unit testing).</p>
<p><b>Key accountabilities and decision ownership:</b></p>
<ul><li>Interpret the customer requirements into deliverables (code; installation of a system; deployment. &hellip; etc.) and ensure they are well mapped with the requirements</li>
<li>Participate in the time estimation of projects (when needed) while following the project plan and timeline as well as the organization processes and standards</li>
<li>Execute the software lifecycle following the agreed on methodology</li>
<li>Deliver the code as per the agreed on technology stack while following the coding and security guidelines as well as quality standards</li>
<li>Create and execute unit test cases</li>
<li>Document the code</li>
<li>Contribute to code review and project design (when needed)</li>
<li>Report work progress; technical issues; risks and changes in delivery dates to the technical lead and the project manager</li>
<li>Support junior members of the team when needed</li>
<li>Additional accountabilities in case of full stack/frontend assignment:</li>
<li>Convert visual screens to UI elements for any portal or application</li>
<li>Create prototypes using UI technologies</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Must have professional qualifications:</b></p>
<ul><li>Bachelor's degree in computer science or equivalent</li>
<li>3+years of relevant experience</li>
<li>Hands-on experience with Dynamics 365 Customer Engagement modules (Sales, Customer Service, Field Service).</li>
<li>Strong knowledge of Dataverse architecture, security model, and data modelling.</li>
<li>Expertise in:</li>
<li>C# (.NET) for plugins and custom workflow activities</li>
<li>JavaScript</li>
<li>PowerApps (model driven, canvas, pages)</li>
<li>Power Automate</li>
<li>Strong understanding of solution management.</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 3 days ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>UAE</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2158</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>3+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor's degree in computer science or equivalent</li></ul></div></div></div></div></div></div></div><p></p>

Senior Software Engineer - CRM

<div><p>Project Manager (Support) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Job Purpose</b></p>
<p>To ensure <b>end-to-end governance of SLAs and Incident Management</b> for business-critical applications, guaranteeing service availability, rapid incident resolution, and compliance with agreed service targets while minimizing business disruption and driving continuous service improvement.</p>
<p>This role acts as the <b>central authority for SLA performance, major incident coordination, and vendor accountability</b> across all application services.</p>
<p><b>﻿</b><b>Key Responsibilities</b></p>
<p><b>1. SLA Management &amp; Governance</b></p>
<ul><li>Define, review, and enforce <b>Service Level Agreements (SLAs), OLAs, and KPIs</b> aligned with business needs</li>
<li>Monitor SLA performance and proactively address breaches and risks</li>
<li>Lead periodic SLA reviews with business stakeholders and vendors</li>
<li>Ensure service catalog and SLA definitions remain updated and relevant</li>
<li>Drive service performance reporting (availability, response, resolution, uptime)</li><br>
</ul><p></p><br>
<p><b>2. Incident, Major Incident Management and Problem Management</b></p>
<ul><li>Own <b>end-to-end incident management lifecycle</b> (logging, prioritization, escalation, resolution, closure) [Applicatio...Procedure | Outlook]</li>
<li>Lead <b>Major Incident (P1/P2) bridge calls and war rooms</b> and coordinate all resolver teams</li>
<li>Ensure rapid service restoration through clear prioritization and direction</li>
<li>Maintain communication governance (internal + business communication cadence)</li>
<li>Conduct <b>Post-Incident Reviews (PIR)</b> and track corrective actions</li>
<li>Own Problem Management and RCAs from initiation till closure.</li><br>
</ul><p></p><br>
<p><b>3. Vendor &amp; Third-Party Management</b></p>
<ul><li>Govern vendor performance against contractual SLAs and support obligations</li>
<li>Act as the <b>single point of escalation</b> for vendor-related incidents and SLA breaches</li>
<li>Review vendor deliverables, incident reports, and root cause analysis (RCA)</li>
<li>Ensure vendors comply with incident communication and escalation protocols</li><br>
</ul><p></p><br>
<p><b>4. Service Performance &amp; Reporting</b></p>
<ul><li>Produce executive-level dashboards for:</li>
<li>SLA compliance</li>
<li>Incident trends &amp; volumes</li>
<li>MTTR / MTTA</li>
<li>Availability metrics</li>
<li>Identify recurring issues and initiate <b>problem management actions</b> to reduce incidents</li>
<li>Support data-driven decision making for service improvement</li><br>
</ul><p></p><br>
<p><b>5. Process Governance &amp; Continuous Improvement</b></p>
<ul><li>Establish and maintain <b>standard operating procedures (SOPs)</b> for incident and SLA management</li>
<li>Drive transition from <b>reactive incident handling to proactive prevention</b></li>
<li>Ensure compliance with ITSM processes (Incident, Problem, Change)</li>
<li>Lead continuous improvement initiatives for support operations</li><br>
</ul><p></p><br>
<p><b>6. Stakeholder Management</b></p>
<ul><li>Act as the <b>primary interface between Business, IT, and Vendors</b></li>
<li>Provide clear communication during major incidents and service outages</li>
<li>Align service delivery with business priorities and critical services</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Qualifications &amp; Experience</b></p>
<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li>
<li>ITIL Expert and Certified.</li>
<li>7&ndash;10 years in <b>Application Support / IT Operations</b></li>
<li>Minimum 5 years in <b>Incident Management or SLA Governance role</b></li>
<li>ITIL Certification (preferred)</li>
<li>Experience in <b>ServiceNow or similar ITSM tools</b></li><br>
</ul><p></p><br>
<p><b>Core Competencies</b></p>
<ul><li>Strong <b>Incident Command &amp; Crisis Management</b></li>
<li>SLA/KPI Governance and Performance Management</li>
<li>Vendor &amp; Contract Management</li>
<li>Analytical &amp; Reporting Skills</li>
<li>Stakeholder Communication (Executive-Level)</li>
<li>Process Design &amp; ITSM Governance</li><br>
</ul><p></p><br>
<p><b>Key KPIs</b></p>
<ul><li>SLA Compliance (%)</li>
<li>Mean Time to Resolve (MTTR)</li>
<li>Major Incident Resolution Time</li>
<li>Number of Recurring Incidents</li>
<li>Vendor SLA Adherence</li>
<li>Customer Satisfaction (CSAT)</li><br>
</ul><p></p><br>
<p><b>Role Interfaces</b></p>
<ul><li>Application Support (L1 / L2 / L3 Teams)</li>
<li>Infrastructure &amp; Network Teams</li>
<li>Business Service Owners</li>
<li>External Vendors / Partners</li>
<li>ITSM / ServiceNow Team</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 2 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2152</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>7&ndash;10 years in Application Support / IT Operations Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Managerial</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li></ul></div></div></div></div></div></div></div><p></p>

Project Manager (Support)

<div><p>Application Support Lead - L2 | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Brief Job / Project Description:</b></p>
<ul><li>The Application Support L2 Lead is responsible for leading the Level 1 support function across a diverse portfolio of enterprise and guest-facing digital platforms. This role ensures 24/7 operational support, proactive monitoring, incident handling, and service continuity for critical systems including CMS, CRM, integrations, cloud platforms, mobile applications, and IoT solutions.</li>
<li>The L1 Lead acts as the <b>first line of leadership and escalation</b>, ensuring adherence to SLAs, operational excellence, and seamless collaboration with L2/L3 teams, vendors, and business stakeholders.</li>
</ul><p><b>Key Responsibilities:</b></p>
<ul><li>L1 Operations Leadership</li>
<li>Incident &amp; Request Management</li>
<li>Monitoring &amp; Service Assurance</li>
<li>Shift &amp; Coverage Management</li>
<li>Cross-Team Coordination</li>
<li>Knowledge &amp; Documentation Management</li>
<li>Reporting &amp; Performance Management</li>
</ul><p><b>Deliverables / Expected Outcomes:</b></p>
<ul><li>Incident &amp; SLA Management</li>
<li>System Availability &amp; Monitoring</li>
<li>L1 Operations &amp; Coverage</li>
<li>Ticket Quality &amp; Knowledge Management</li>
<li>Reporting &amp; KPIs</li>
<li>Continuous Improvement</li>
<li>Stakeholder &amp; Vendor Coordination</li>
<li>Audit &amp; Compliance</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Mandatory Technical Skills:</b></p>
<ul><li>Strong experience in supporting enterprise-scale applications.</li>
<li>Advanced knowledge of:</li>
</ul><div><ul><li>ServiceNow (ITSM, workflows, service catalog)</li></ul>
<ul><li>Monitoring tools (Datadog or similar)</li></ul>
</div><ul><li>Deep understanding of travel/hospitality systems and booking lifecycle.</li>
<li>Experience supporting:</li>
<li>Experience supporting <b>production systems with high availability requirements</b></li>
 <li>Experience supporting <b>mobile applications (iOS / Android)</b> in production</li>
<li>Experience supporting applications on <b>AWS environments (preferably ROSA / OpenShift)</b></li>
<li>Strong hands-on experience in <b>Application Support (L1/L2)</b> for enterprise environments</li>
</ul><p><b>Tools / Platforms / Technologies:</b></p>
<ul><li>Digital Experience &amp; CMS</li>
<li>CRM Platforms</li>
<li>Marketing Platforms</li>
<li>Integration Layer</li>
<li>Backend Services</li>
<li>Cloud Platforms</li>
<li>Mobile Applications</li>
<li>Mobility Solutions</li>
<li>Booking Platforms</li>
<li>Collaboration &amp; ITSM</li>
<li>Smart Services / IoT: IoT platforms and connected devices</li>
 <li>ITSM Tools (ServiceNow, Jira)</li>
</ul><p><b>Preferred / Nice-to-Have Skills:</b></p>
<ul><li>Experience in <b>luxury hotel or resort operations</b></li>
</ul><p><b>Certifications (if any):</b></p>
<ul><li>ITIL&reg; Foundation (IT Service Management)</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 1 months ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>KSA</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2151</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>7+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering.</li></ul></div></div></div></div></div></div></div><p></p>

Application Support Lead - L2

<div><p>Graphic Designer | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Key accountabilities and decision ownership:</b></p>
<ul><li>Lead and oversee the visual direction of the company&rsquo;s brand across digital and offline channels.</li>
<li>Develop creative concepts and campaigns aligned with company and department objectives.</li>
<li>Ensure consistency across all visual communications including social media, website assets, presentations, videos, events, internal campaigns, sales collaterals, and print materials.</li>
<li>Design and develop high quality corporate presentations, executive decks, proposals, and customer-facing materials.</li>
<li>Prepare UI/UX mockups, wireframes, demo screens, and visual concepts for proposals, customer pitches, and solution presentations.</li>
<li>Create engaging motion graphics, animations, short videos, reels, and multimedia assets for digital campaigns and corporate communications.</li>
<li>Support video production activities including storyboarding, editing, subtitles, transitions, sound alignment, and AI powered video generation.</li>
<li>Support photography and media coverage for corporate events, internal activities, leadership engagements, and marketing campaigns, including photo selection, editing, and content preparation for social media, PR, and corporate communications.</li>
<li>Work closely with external photographers, videographers, production agencies, and printing vendors to ensure high quality brand aligned outputs.</li>
<li>Translate complex technology and AI concepts into visually compelling and easy to understand creative assets.</li>
<li>Support the development of visual storytelling for AI offerings, digital transformation services, and corporate solutions.</li>
<li>Create designs for events, exhibitions, booths, rollups, giveaways, signage, and other branding materials.</li>
<li>Prepare artwork and production ready files for printing vendors and external suppliers.</li>
<li>Contribute to enhancing the company&rsquo;s digital presence across website and social media platforms.</li>
<li>Ensure creative outputs align with the company&rsquo;s brand positioning, tone, and market presence.</li>
<li>Collaborate closely with marketing, corporate communications, HR, business units, and leadership teams.</li>
<li>Guide and mentor junior designers and external creative vendors when needed.</li>
<li>Stay updated on design trends, motion design, AI powered creative tools, photography trends, UI/UX trends, and B2B technology branding best practices.</li>
<li>Manage multiple projects, stakeholders, and timelines in a fast-paced corporate environment.</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><p><b>Must have professional qualifications:</b></p>
<ul><li>Bachelor&rsquo;s degree in graphic design, Visual Communication, Fine Arts, Media Arts, UI/UX Design, or related field.</li>
<li>0-2 years of experience in creative design, branding, or art direction roles.</li>
<li>Strong portfolio demonstrating expertise in branding, digital campaigns, social media, presentations, motion graphics, video editing, photography, UI/UX concepts, and corporate design.</li>
<li>Experience within technology, software, B2B, AI, or digital transformation industries is highly preferred.</li>
<li>Strong understanding of corporate branding and visual identity systems.</li>
<li>Experience in designing executive PowerPoint presentations, customer proposals, UI/UX mockups, and corporate storytelling materials.</li>
<li>Proficiency in Adobe Creative Suite including Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Lightroom, and Acrobat.</li>
<li>Familiarity with PowerPoint, Figma, Canva, and AI powered creative and video tools such as Runway, Adobe Firefly, Midjourney, ChatGPT, and similar platforms.</li>
<li>Experience in video editing, motion graphics, photography coverage, UI/UX mockups, print production, social media content creation, and event branding materials.</li>
<li>Knowledge of print production requirements, packaging artwork, and vendor coordination is a plus.</li>
<li>Basic understanding of UI/UX principles, social media formats, responsive design, and digital marketing assets.</li>
<li>Strong communication, creativity, time management, and stakeholder management skills.</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 3 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2146</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>0-2 Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Early Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in graphic design, Visual Communication, Fine Arts, Media Arts, UI/UX Design, or related field.</li></ul></div></div></div></div></div></div></div><p></p>

Graphic Designer

<div><p>Principal Software Engineer - P1 | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p>JD:</p>
<ul><li>Communicate with customer to understand the reported issue</li>
<li>Investigate and identify the root cause of the reported issues (DB, Network, Application, mobile App, etc.)</li>
<li>Troubleshoot and work with different teams including but not limited to infrastructure, DBA, security, development team to solve the reported issue</li>
<li>Fixing issues discovered during troubleshooting</li><br>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor's degree in computer science or equivalent</li>
<li>10+ Years of Experience</li>
<li>Strong SQL skills (queries, tuning, indexing, troubleshooting).</li>
<li>Administration of web/app servers (IIS, Tomcat, Nginx).</li>
<li>Troubleshooting across app, DB, OS, network, identity, and integration layers.</li>
<li>API, ETL, and ESB/iPaaS integration support (REST/SOAP, authentication flows, data pipelines).</li>
<li>Experience with React Native mobile application support (builds, releases, crash logs, compatibility).</li>
<li>Log analysis, performance tuning, and monitoring/alerting setup.</li>
<li>ITIL Incident, Problem, and Change management.</li><br>
</ul></div><p></p><br>
<br>
<div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 1 months ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2144</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>10+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor's degree in computer science or equivalent</li></ul></div></div></div></div></div></div></div><p></p>

Principal Software Engineer - P1

<div><p>Lead Software Engineer- L1 (Support) | Fulltime</p>
<div><h6 class="jobSectionHeader"><b>Job Description:</b></h6>
<p></p><p><b>Role Overview:</b></p>
 <p>We are seeking a highly technical Application Support Lead to take ownership of application support operations. This role is critical in ensuring a smooth transition and ongoing stability as we assume full responsibility for application support services. The ideal candidate brings deep technical expertise, strong troubleshooting capabilities, and the ability to lead in a complex, multi-system environment with varying levels of criticality.</p>
 <p><b>Key Responsibilities</b></p>
<ul><li>Lead the transition and takeover of application support operations from the existing team/vendor.</li>
<li>Manage a portfolio of applications with different levels of criticality (mission-critical, business-critical, and non-critical), ensuring appropriate prioritization and SLA adherence.</li>
<li>Oversee day-to-day support activities, ensuring system availability, reliability, and performance.</li>
<li>Act as the primary escalation point for high-severity incidents and drive resolution across teams.</li>
<li>Perform deep root cause analysis (RCA) and implement long-term fixes.</li>
<li>Troubleshoot complex issues across application, database, and infrastructure layers.</li>
<li>Collaborate with internal teams, third-party vendors, and business stakeholders.</li>
<li>Troubleshoot &amp; Support integrations between systems (APIs, middleware, messaging platforms).</li>
<li>Ensure adherence to security best practices, including access control and fixing Application vulnerabilities.</li>
<li>Monitor systems proactively and implement improvements to reduce incidents.</li>
<li>Drive automation and process improvements to enhance support efficiency.</li>
<li>Maintain comprehensive documentation, runbooks, and knowledge transfer artifacts.</li>
<li>Lead, mentor, and guide the support team.</li>
</ul><p><b>Key Competencies</b></p>
<ul><li>Deep technical troubleshooting across multiple layers.</li>
<li>Ownership mindset with accountability for service delivery.</li>
<li>Strong communication and stakeholder management skills.</li>
<li>Ability to lead during critical incidents and transitions.</li>
<li>Conduct structured knowledge transfer to support teams</li>
<li>Create and maintain operational reports, SOPs, and technical guidelines</li>
<li>Facilitate knowledge transfer to internal teams and stakeholders</li>
<li>Ensure documentation supports continuity, compliance, and efficiency</li><br>
</ul></div><p></p><br>
<div><h6 class="jobSectionHeader"><b>Job Requirements:</b></h6>
<p></p><ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience.</li>
<li>5+ years of experience in application/production support./2+ years in a lead or senior role.</li>
</ul><p><b>Technical Skills &amp; Requirements</b></p>
<ul><li>Strong hands-on experience in database troubleshooting (SQL tuning, query optimization, indexing, locking/deadlocks).</li>
<li>Solid understanding of networking fundamentals (TCP/IP, DNS, firewalls, load balancers, connectivity troubleshooting).</li>
<li>Strong security mindset, including authentication, authorization, and secure configurations.</li>
<li>Experience with system integrations (REST/SOAP APIs, ETL, message queues, microservices).</li>
<li>Proficiency with monitoring and logging tools (e.g., Datadog).</li>
<li>Scripting and automation skills (Python, Bash, PowerShell).</li>
<li>Exposure to cloud environments (AWS, Azure, or GCP is a plus).</li>
 </ul><p><b>Domain &amp; Platform Experience (Highly Preferred)</b></p>
<ul><li>Experience supporting Land Registry / Real Estate systems or similar government platforms.</li>
<li>Experience supporting &amp; managing Auditing system.</li>
<li>Hands-on experience with Microsoft Dynamics CRM (support, troubleshooting, integrations)</li>
<li>Experience supporting custom-developed applications (including debugging, log analysis, and working with development teams)</li>
<li>Ability to handle hybrid environments with off-the-shelf and bespoke systems</li>
 </ul><p><b>Project &amp; Process Management</b></p>
<ul><li>Experience managing transition projects and operational takeovers</li>
<li>Strong knowledge of ITIL processes (incident, problem, change management)</li>
<li>Ability to coordinate across multiple stakeholders and vendors</li>
<li>Strong prioritization skills, especially across applications with varying criticality levels</li>
<li>Ability to operate effectively in high-pressure environments.</li>
</ul></div><p></p><div><h6 class="jobSectionHeader"><b>Equal opportunity:</b></h6>
<p>All qualified applicants will receive consideration for employment without regard to age, religion, gender, nationality or disability. All qualified candidates will be considered in the process</p></div></div><p></p>
<br><div><div><div><div><div>Posted 1 weeks ago
</div></div></div><div><div><div><div><div><ul><li><b>Job Location</b></li>
<li>Egypt</li>
</ul></div></div><div><div><ul><li><b>Job Code</b></li>
<li><b>2140</b></li>
</ul></div></div></div></div></div><div><div><div><div><h5 class="jobSectionHeader"><b>Job Overview</b></h5>
</div><div><div><ul><li>Experience</li>
<li>5+ Years</li>
</ul></div></div><div><div><ul><li>Job Level:</li>
<li>Mid Career</li>
</ul></div></div><div><div><ul><li>Education</li>
<li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience.</li></ul></div></div></div></div></div></div></div><p></p>

Lead Software Engineer- L1 (Support)

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