Qureos Mentor

IZIL Beauty

Role OverviewThe Spa Attendant is responsible for ensuring a seamless and luxurious guest experience at Izil Moroccan Beauty Spa. This role requires maintaining cleanliness, assisting therapists, managing inventory, and providing excellent customer service. The Spa Attendant must uphold the highest hygiene and service standards while working in line with the company&rsquo;s values and goals.Key ResponsibilitiesGuest Experience &amp; Customer Service<ul><li>Greet and assist guests upon arrival, confirming their reservations and guiding them through their spa experience.</li><li>Maintain a warm, friendly, and professional demeanor at all times.</li><li>Provide information about spa treatments, services, and packages to guests.</li><li>Address guest inquiries and complaints professionally, ensuring a high level of satisfaction.</li><li>Ensure a professional and thorough follow-up with guests post-treatment.</li></ul>Facility &amp; Hygiene Maintenance<ul><li>Regularly inspect and clean spa areas, including the lobby, treatment rooms, and relaxation areas.</li><li>Ensure that treatment rooms and common areas are impeccably maintained at all times.</li><li>Replenish towels, bathrobes, and linens as needed between treatments.</li><li>Monitor and restock spa supplies, including massage oils, skincare products and amenities.</li><li>Assist in maintaining proper inventory control and reporting discrepancies.</li><li>Ensure adherence to hygiene and cleanliness standards as per company policies and Dubai Municipality guidelines.</li></ul>Operational &amp; Administrative Support<ul><li>Assist massage therapists and aestheticians with setting up and preparing for sessions.</li><li>Handle administrative tasks such as booking appointments, answering calls, and managing the spa database.</li><li>Process guest payments and assist with product purchases as required.</li><li>Promote and recommend spa products and services to guests.</li><li>Support the spa receptionist and team in ensuring smooth daily operations.</li><li>Be knowledgeable about all spa services, treatments, and operational standards. Team Collaboration &amp; Compliance</li><li>Work closely with spa therapists, receptionists, and management to provide a cohesive guest experience.</li><li>Attend and actively participate in team meetings and training sessions.</li><li>Adhere to timekeeping and attendance policies.</li><li>Follow emergency and evacuation procedures as outlined by management.</li><li>Maintain a professional appearance, complying with company grooming and uniform standards.</li><li>Always maintain discretion and confidentiality regarding guest information.</li></ul>Performance &amp; Key Result Areas Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction: Based on guest feedback and ratings.</li><li>Cleanliness &amp; Hygiene: Evaluated through routine inspections and audits.</li><li>Punctuality &amp; Reliability: Adherence to work schedules and responsibilities.</li><li>Product Knowledge: Awareness of spa services and ability to recommend suitable treatments</li></ul>Work Schedule<ul><li>Standard work schedule is 9 hours per day (excluding breaks) with one day off per week.</li><li>Due to the nature of the spa industry, the role requires flexibility in working evenings, weekends, split shifts, and public holidays.</li></ul>Job Type: Full-timeLocation:<ul><li>Dubai (Required)</li></ul>

Spa Attendant

Job SummaryThe Sales Advisor plays a key role in supporting the Store Manager and Senior Sales Advisor in creating anexceptional shopping experience for customers. This position is responsible for maintaining high-qualitystandards aligned with IZIL Cosmetics Trading LLC, ensuring outstanding customer service, and contributing tothe overall success of the store. The Sales Advisor fosters a welcoming environment, engages with customersprofessionally, and drives sales through product knowledge and personalized recommendations.Key ResponsibilitiesThe responsibilities of this role include, but are not limited to, the following:Customer Engagement &amp; Sales&middot; Assist customers by providing product information and recommendations based on their needs.&middot; Approach customers proactively, offering expert advice and personalized service to encourage sales.&middot; Handle customer inquiries, process transactions, and manage returns professionally and efficiently.&middot; Resolve customer complaints with patience and a problem-solving mindset, ensuring customersatisfaction.&middot; Maintain an in-depth understanding of the product range, promotions, and company policies.Store Operations &amp; Merchandising&middot; Arrange and maintain merchandise displays based on popularity, trends, and company guidelines.&middot; Ensure shelves are stocked, clean, and visually appealing to enhance the customer experience.&middot; Monitor inventory levels, report stock shortages, and assist in unloading new shipments.&middot; Accurately process sales transactions using the point-of-sale system and handle daily revenue closing.Administrative &amp; Team Support&middot; Record customer orders and update relevant details in the company database.&middot; Assist in maintaining an organized and hygienic store environment in compliance with companystandards.&middot; Collaborate with team members to meet sales targets and contribute to overall store success.&middot; Demonstrate a commitment to continuous learning, staying updated on industry trends and companypolicies.Skills &amp; Qualifications&middot; Strong communication and interpersonal skills with a customer-focused approach.&middot; Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced retail environment.&middot; Proficiency in handling sales transactions and working with computer-based systems.&middot; Problem-solving skills and a proactive attitude to drive sales and enhance customer satisfaction.&middot; Previous experience in retail, cosmetics, or customer service is a plus.Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Do you have any experience in retail or beauty product sales?</li><li>Will you be able to join immediately?</li></ul>

Sales Advisor

Job Title: Hammam Therapist Department: Spa &amp; Store Reports To: Spa &amp; Store ManagerJob Summary The Hammam Therapist is responsible for delivering high-quality traditional Hammam treatments (Turkish and Moroccan), ensuring a relaxing and rejuvenating guest experience. The role requires strong technical skills, professionalism, excellent hygiene standards, and the ability to customize treatments based on guest needs.Key Responsibilities Hammam &amp; Spa Treatments<ul><li>Perform authentic Hammam rituals using proper techniques and product applications.</li><li>Personalize treatments based on guest preferences and company protocols.</li><li>Maintain strong knowledge of all spa services, promotions, and treatment standards.</li><li>Monitor guest satisfaction and address concerns professionally.</li><li>Assist in spa events and demonstrations when required.</li></ul>Spa Operations &amp; Compliance<ul><li>Follow daily appointment schedules and rosters.</li><li>Maintain inventory of professional products and supplies.</li><li>Ensure treatment rooms and spa areas are always clean, sanitized, and well-organized.</li><li>Comply with all health, safety, and hygiene regulations.</li></ul>Sales &amp; Guest Engagement<ul><li>Build rapport with guests and record preferences for personalized service.</li><li>Promote spa services and support sales targets.</li><li>Recommend suitable retail products to guests.</li><li>Maintain accurate daily sales records.</li></ul>Professionalism &amp; Teamwork<ul><li>Maintain excellent personal grooming and professional conduct.</li><li>Be punctual, prepared, and supportive of reception and team operations when needed.</li><li>Work positively and collaboratively with the spa team.</li></ul>Job Type: Full-timePay: AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Should Be Moroccan </li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Hammam Therapist

Job SummaryAs a Hairdresser at Izil, you play a pivotal role in providing high-quality hair services while ensuring an exceptional customer experience. This role requires expertise in hair styling, cutting, and treatment techniques, along with a strong ability to consult with clients and recommend suitable hairstyles based on their preferences, hair type, and facial features. Your commitment to professionalism, customer satisfaction, and adherence to hygiene standards will contribute to the salon&rsquo;s reputation for excellence.Key Responsibilities<ul><li>Client Consultation &amp; Hair Services</li><li>Welcome clients warmly, confirm appointments and assess their haircare needs.</li><li>Provide expert consultation, offering personalized recommendations based on hair type, lifestyle, and desired results.</li><li>Execute precision haircuts, trims, and shapes according to client preferences.</li><li>Perform shampooing, conditioning, and blow-drying while ensuring optimal client comfort.</li><li>Offer a variety of hairstyling services, including straightening, curling, setting, and updos using professional styling tools.</li><li>Conduct specialized hair treatments after confirming any allergies or sensitivities.</li><li>Stay updated with the latest hair trends, techniques, and industry innovations.</li></ul>Salon Operations &amp; Hygiene Compliance<ul><li>Maintain impeccable hygiene and sterilization standards for all hairdressing tools and workstations.</li><li>Ensure adherence to health and safety regulations to provide a safe salon environment.</li><li>Keep track of hair product inventory, ensuring necessary supplies are always available.</li><li>Assist with salon maintenance, ensuring a clean, organized, and welcoming atmosphere.</li><li>Process customer payments efficiently when required.</li></ul>Professional Development &amp; Team Collaboration<ul><li>Engage in ongoing training and development programs to enhance skills and service quality.</li><li>Participate actively in team meetings and collaborate with colleagues to ensure seamless operations.</li><li>Provide support and mentorship to junior staff when necessary.</li><li>Contribute ideas for improving salon services and enhancing the customer experience</li></ul>Required Skills &amp; Attributes<ul><li>Strong knowledge of hairdressing techniques, products, and styling trends.</li><li>Excellent customer service skills with a friendly and professional demeanor.</li><li>Ability to listen attentively and communicate effectively with clients to understand their needs.</li><li>Detail-oriented with a commitment to delivering high-quality results.</li><li>Strong time management skills, ensuring appointments are handled efficiently.</li><li>Ability to work independently and as part of a team in a dynamic environment.</li><li>Punctual, reliable, and committed to maintaining high grooming standards</li></ul>Job Type: Full-time

Hairdresser

Job Title: Spa ReceptionistDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerRole OverviewThe Spa Receptionist is the first point of contact for clients, responsible for providing a warm welcome, handling reservations, and ensuring a seamless guest experience.This role requires strong customer service skills, organization, and the ability to manage administrative tasks efficiently. The Spa Receptionist will contribute to maintaining the spa&rsquo;s professional image and delivering an outstanding client experience.Key Responsibilities Guest Relations &amp; Customer Service &#61623; Greet clients warmly and confirm their scheduled treatments or services. &#61623; Provide guidance on spa procedures and answer client inquiries in a professional manner. &#61623; Inform clients about promotions, discounts, and new beauty products available. &#61623; Obtain and document guest feedback regarding treatments and overall experience. &#61623; Assist in resolving customer complaints and escalate issues as needed. Front Desk &amp; Administrative Duties &#61623; Open and close the spa at designated times. &#61623; Maintain a clean and organized reception area. &#61623; Handle incoming calls, provide accurate information, and confirm appointments. &#61623; Manage the visitor register to track daily spa visitors. &#61623; Schedule and update client appointments, ensuring smooth workflow for service providers. &#61623; Notify spa staff of last-minute cancellations or walk-in clients. &#61623; Maintain an up-to-date register of loyal and long-term clients. Spa Receptionist Financial &amp; Inventory Management &#61623; Process client payments for services and products. &#61623; Handle petty cash requests and deposits as needed. &#61623; Ensure proper handover of cash, client records, and shift reports before leaving work. &#61623; Check inventory levels and place orders with the Inventory Controller when necessary.Marketing &amp; Promotions &#61623; Assist in developing and implementing promotional events to attract new clients. &#61623; Educate clients on beauty products and recommend suitable treatments based on their needs. &#61623; Promote available spa services and loyalty programs to enhance customer engagement. Compliance &amp; Team Collaboration &#61623; Attend and actively participate in staff meetings and training sessions. &#61623; Maintain punctuality for appointments, meetings, and team functions. &#61623; Adhere to company grooming and uniform standards. &#61623; Follow standard operating procedures (SOP) and ensure compliance with company policies.Qualifications &amp; Experience Education &amp; Certifications &#61623; High school diploma or equivalent (additional qualifications in hospitality or administration are a plus). &#61623; Knowledge of spa or wellness services is an advantage. Skills &amp; Competencies &#61623; Strong interpersonal and communication skills. &#61623; Excellent organizational and time management abilities. &#61623; Ability to multitask and work efficiently under pressure. &#61623; Proficiency in using appointment booking software and Microsoft Office applications.Spa Receptionist &#61623; Self-motivated and able to work independently or as part of a team. Personal Attributes &#61623; Positive Attitude: Approachable and friendly demeanor. &#61623; Customer-Focused: Passion for delivering high-quality service. &#61623; Adaptability: Ability to respond to different work situations effectively. &#61623; Professionalism: High grooming and presentation standards. &#61623; Team Player: Works collaboratively with colleagues to ensure smooth operations.Why Join Us? As a Spa Receptionist, you will play a crucial role in creating a welcoming and relaxing environment for clients. This role offers opportunities for professional growth, teamwork, and contributing to a luxury spa experience. If you have a passion for customer service and organization, we invite you to be part of our team. This job description outlines the key responsibilities and expectations for the Spa Receptionist role. Additional duties may be assigned based on business needsJob Type: Full-timePay: AED4,000.00 per month

Spa Receptionist -Female

JOB TITLE: Fulfilment OfficerDEPARTMENT: E-commerceREPORTS TO: Fulfilment LeadOverview:<ul><li>Picking and pack products required to fulfil customer orders</li></ul>&middot; Safely packaging customer orders for shipment&middot; Double-checking shipment contents against orders to ensure accuracy&middot; Inspect products for damage, flaws, and irregularities&middot; Updating the inventory tracking system with order information&middot; Ensure the accuracy and quality of all outgoing shipments&middot; Identify opportunities for process improvements&middot; Coordinate with the inventory management team to ensure stock availability&middot; Implement and maintain efficient fulfilment processes and procedures&middot; Assist in the development and implementation of fulfilment strategies&middot; Ensure the safe and efficient operation of fulfilment facilities<ul><li>Stay up to date with industry trends and best practices</li><li>Receive orders from factory and arrange them in their relative shelves</li><li>Prepare B2B orders</li><li>Support other logistics and supply chain activities as needed</li></ul>Requirements<ul><li>Minimum of 1-2 years of experience in order fulfilment or a similar role</li><li>Ability to work independently and as part of a team</li><li>Reading and interpreting written work orders</li><li>Basic knowledge of MS Excel</li><li>Ability to stand for long periods of time</li><li>Willingness to work flexible hours, including evenings and weekends</li><li>Attention to details</li><li>Ability to lift heavy objects</li><li>Commitment to continuous learning and professional development</li><li>Ability to work independently and as part of a team</li></ul>Job Type: Full-timePay: AED2,750.00 per month

Ecommerce Fulfilment Officer - Female

Join IZIL Beauty and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.