Qureos Mentor

Jet2.com and Jet2holidays

<div></div><div><div><div><div>Fixed Term
</div></div><div><div>Full Time</div>
</div><div><p><b>Salary</b></p>
<div>Excellent</div>
</div><div><p><b>Country</b></p>
<div>Turkey</div>
</div><div><p><b>What you will be doing...</b></p>
<div><div><div><b>Join the </b><b><i>Jet2holidays</i></b><b>&rsquo; Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.</b></div><div>
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We have a fantastic opportunity to join <b><i>Jet2holidays </i></b>as an <b>Airport Team Leader.</b> In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will <b>work as one team</b> with internal &amp; external suppliers and <b>take responsibility </b>for your teams' performance by regularly reviewing performance metrics using <b>Management Information (MI) </b>reports and our <b>digital systems</b> to identify areas for improvement and implement action plans.<br>
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<b>What can we offer you?</b><br>
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We offer our valued colleagues a range of benefits including: -</div><ul><li>
Competitive salary</li><li>
Fully paid management training, company mobile phone &amp; laptop</li><li><b><i>
Jet2holidays</i></b> Management uniform</li><li>
Monthly 1-1 review meetings with your Line Manager</li><li>
Career progression opportunities &amp; development across <b><i>Jet2.com &amp; Jet2holidays</i></b></li><li>
Recommend a friend bonus scheme</li></ul><div><br>
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What will you do in the role?</b><br>
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Supporting your manager, you will <b>Work as One Team</b> with internal &amp; external stakeholders to ensure your team deliver <b>VIP industry leading Customer Service</b> to our all-important customers during their airport journey. You will be provided with comprehensive training to ensure you:
</div><ul><li><b>Create Memories</b> for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline <b><i>Jet2.com</i></b>.</li><li><b>
Take Responsibility</b> for managing any flight disruption, serious emergencies &amp; customer escalations using our in-house<b> digital</b> systems.</li><li>
Create &amp; issue monthly rosters alongside our UK based planning team in line with our SLA&rsquo;s and budget.</li><li><b>
Be present </b>for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings with your team members.</li><li><b>
Collaborate </b>with the Destination Manager, Agent &amp; Transfer Provider, analysing MI &amp; Customer Feedback daily to drive results and improve CSAT&rsquo;s and OTP performance as needed.</li></ul><div><br>
Our <b>Airport Team Leaders</b> are well organised and have a flexible approach to the operation. Working hours will vary each month and will include <b>early starts, late finishes, split shifts </b>&amp;<b> working weekends.</b> As part of our management team, also being on call to support with <b>disruption serious </b>and<b> emergencies. </b>Resolving<b> customer escalations </b>is also a key part of the role.<br>
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Our <b>Airport Team Leaders</b> have a genuine passion for the airport experience and always <b>empower</b> their team to deliver outstanding customer service. In this position, you will effectively <b>manage performance</b> including coaching and development as well as perform a variety of<b> HR</b> tasks. You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and be confident in IT processes and skills to use in-house <b>digital systems</b> daily on a laptop.<br>
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<b>What will you need?</b><br>
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You will ideally have experience in <b>Airport/Holiday Operations </b>or similar. Experience of managing a<b> customer-facing </b>team and proven <b>people management</b> skills are essential. Conversational level in the local language is also advantageous.
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Please note that this is a physically demanding role as you&rsquo;ll be supporting <b>a fast-paced operation</b> and will constantly be on the move.<br>
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You will already hold <b>full right to work documents</b> for <b>Turkiye</b> and be living in the destination or willing to relocate and source your <b>own accommodation.</b><br>
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Due to the level of support required when managing emergency situations in this role you will already be a <b>driver</b> with access to your <b>own motorised vehicle/car with appropriate insurance </b>which you are able to use for work purposes.<b> Business</b> <b>Travel expenses will be reimbursed</b><br>
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<b>Apply today to join the UK&rsquo;s number One Tour Operator!</b> Once you have submitted your application, we will then invite you to complete the recruitment process which includes a short video interview, call with a member of our Talent Acquisition Team and interview with our <b><i>Jet2holidays </i></b>Overseas Operations Management team.<br>
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To meet some of our team and find out what life is like with <b><i>Jet2holidays</i></b> follow us on Facebook: <b><i>Jet2Careers Overseas</i></b><br>
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We look forward to your application &amp; you starting your career with <b><i>Jet2holidays</i></b>!</div></div></div>
</div><div><p><b>Careers With Us</b></p>
<div>Holidays Operations
</div></div><div><p><b>Careers Dept</b></p>
<div>Overseas roles in Destination
</div></div><div><p><b>Careers Team</b></p>
<div>At the Airport &amp; Transfers</div></div></div></div><div></div>

Airport Team Leader - Antalya

Join Jet2.com and Jet2holidays and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Jet2.com and Jet2holidays

About Company

Airport Team Leader - Antalya