Qureos Mentor

Kaiser Permanente

<div><div><b>Job Summary:</b></div><p><b>
The Kaiser Permanente Northern California Division of Research (DOR) is a large, mission-driven research enterprise based in Pleasanton, California, with &gt;80 scientists and fellows, &gt;670 staff, and approximately $148 million in annual revenue, dedicated to the conduct and dissemination of epidemiological, health services, and clinical research to improve the health of Kaiser Permanente members and society at large, medical care, and the delivery of care across diverse fields including behavioral health and aging; cancer; cardiovascular, kidney, and metabolic health; health care delivery and policy; infectious disease, and women-s and children-s health. Within this context, the Senior Manager of Research Communications serves as a strategic leader responsible for advancing DOR-s visibility and impact by developing and executing integrated internal and external communications plans that address DOR priorities and integrate with the broader Kaiser Permanente Northern California research program. This role partners closely with DOR and regional leaders to harmonize strategy and messaging, align platforms such as the annual report, websites, media engagement, and social channels, and strengthen coordination across Kaiser Permanente entities and other stakeholders. In addition, the Senior Manager provides expert counsel to DOR and KPRNC leadership and investigators, manages communications operations and staff (such as the DOR science writers), supports issue preparedness, and establishes metrics to evaluate effectiveness-all aimed at elevating DOR-s scientific contributions while ensuring cohesive, consistent communications that advance regional research priorities and expand impact across audiences. The Senior Manager, Research Communications is a key member of the DOR Administration leadership team.</b></p><div></div><p><br>
In addition to the responsibilities listed below, this position is responsible for managing the development of communication strategy across given initiatives, ensuring internal communications plans and content are aligned with overall strategy, supporting and advising leadership in the development of communications, and ensuring the coordination of communications across stakeholders.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.</li><li>
Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives.</li><li>
Manages the development of strategic communication plans by consulting with clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; gathering and analyzing data and information; obtaining input and resources to fulfill communication plan objectives; ensuring plans are aligned with the organizational strategy; managing project schedules; providing input into and managing budgets and resources; identifying and leveraging appropriate audiences and channels; influencing stakeholders on strategic direction; and providing strategic support on a variety of organizational initiatives.</li><li>
Manages the implementation of communication efforts by consulting with stakeholders or vendors on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; ensuring communication plans are implemented on time, on budget, and within agreed upon specifications; and addressing critical issues on a 24 hour/on-call basis as needed during the implementation process.</li><li>
Manages communications across one or more business functions by writing, editing, and producing complex content for KP communications programs and projects; proofreading and coordinating production of communications materials; ensuring final placement and distribution of materials; updating content on client-specific and internal/external channels; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.</li><li>
Manages complex projects or project components by identifying and managing stakeholder contacts; assembling team based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and managing project financials, vendors, and deliverables.</li><li>
Manages communication activities by ensuring team members provide support to internal and/or external stakeholders; managing and maintaining vendor relationships; defining and communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><li>Minimum four (4) years experience in internal communications.</li><li>
Minimum five (5) years experience in a leadership role with or without direct reports.</li><li>
Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum eight (8) years experience in communications, writing, marketing, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.</li></ul><div><br>
<b>Additional Requirements:</b></div><div><b><br>
Preferred Qualifications:</b></div><ul><li>
Three (3) years experience supporting leadership communications.</li><li>
Three (3) years experience creating and executing stakeholder management plans.</li></ul><br>
PrimaryLocation : California,Pleasanton,Pleasanton Tech Cntr Building B<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:30 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-NCAL-09|NUE|Non Union Employee<br>
Job Level : Manager with Direct Reports<br>
Job Category : Communications &amp; Public Affairs<br>
Department : Oakland Reg - 1950 Franklin - RI Center for Comm Health_Eval - 0206<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Senior Manager, Communications, Corporate Communications-Research Communications

<div><div><b>Job Summary:</b></div><p>
Under supervision of a physician experienced in respiratory care, in accordance with policies and procedures approved by the Medical Director, is expected to assume clinical responsibility for specific respiratory care modalities and to adjust or modify therapeutic techniques within well-defined procedures based on a limited range of patient responses. Works under the general supervision of an administrative supervisor or at the direction of a technical lead to deliver respiratory care services to patients in all areas of the hospital. Must be able to adapt to the particular area of duty assignment and to perform special duties required by the assignment. Standards of performance for the area to which the individual is assigned must be maintained.</p><p>
Special duties may include provision of basic and advanced respiratory care to neonatal and pediatric patients in the intensive care unit and during transport, which frequently requires making rapid decisions and assisting physicians to respond to status changes in neonatal and pediatric patients.</p><p>
Special duties may include performance of a variety of diagnostic tests of the cardiopulmonary system and to determine the effect of disease and treatment on that system.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Selects, Reviews, Obtains and Interprets data</li><li>
Reads and evaluates physicians orders, clarifying as needed. Accurately transcribes phsyician orders to electronic charting system or departmental patient master. Reviews patient information including history, lab data, radiologic studies, progress ntoes, respiratory and cardiovascular monitoring data and performs assessment/data collection in systematic manner. Ssyutematically assesses patients overall cardiopulmonary status by inspection, palpation, percussion, auscultation, and patient interview. Interprets data to formulate goal-directed plan of care and determines requirements for treatment such as type and duration of therapy, precautions to be observed, equipment required, and medication and dosages. Determines modifications to physician orders, which optimize patient, care and makes recommendations to physician. Recommends procedures to obtain additional data including radiographs, bronschocopy, Gram stain and C&amp;S, spirometry, blood gas analysis, lung mechanics, work of breathing, EKG, non-invasive monitoring.</li><li>
Performs Diagnostic Modalities</li><li>
Performs procedures and interprets results</li><li>
ABG sampling and analysis, co-oximetry, spirometry, pressure-volume and flow-volume loops, cuff pressure, sputum duction. May perform EKGs May place Holter monitor. May perform pumonary function, and sleep diagnostic tests. May perform Exercise Tests. May perform indirect calorimetry.</li><li>
Selects, assembles and checks equipment for cleanliness, proper function and safe operation. Ensures proper function and ready availability of respiratory related life suport equipment. Troubleshoots and performs minor repairs of equipment. May perform Quality control procedrues for blood analysis devices. May perform Quality control, calibrate, maintain and troubleshoot pulmonary function diagnostic equipment. Participates in routine departmental programs of cleaning,disinfecting and sterlizing of respiratory care and other related equipment. Orders/stocks departmental supplies.</li><li>
Initiates, conducts and modifies presribed therapeutic or diagnostic procedures.</li><li>
Operates all medical equipment within manufacturer and department guidelines to safely treat patients. Checks and ajdusts alarms. Observes established safety and security procedures and protects patients from nosocomial infection. Explains planned therapy or procedure and goals to patient in understandable terms to achieve optimal therapeutic outcome. Conducts therapeutic procedures to maintain a patent airway, remove bronchopulmonary secretions, and/or achieve adequate ventilation and oxygenation.Monitors patients physiological responses to therapy, recognizes patient adverse reaction and stops or modifies or recommends modificaiton to procedure based on patient response. Documents all required information in the medical record according to departmental policy and procedure. Initiates pressure-cycled/volume-cycled/high frequency ventilation. Weans/modifies mechanical ventilation according to assessment and physician orders. Assists with or performs extubation. Conducts patient education and disease management. Performs cardiopulmonary resuscitation according to resuscitation guidelines. May assist with or perform intubation. May assist the physician when performing bronchoscopy, thoracentesis, tracheostomy, cardioversion, and intubation. May particiapte in and/air critical care transport. May assist with high risk deliveries. May assist with surfactant replacement in neonates. May participate in pulmonary rehabilitation, home care. May assist with discharge planning. May aissist with community outreach. May initiate and implement therapist driven protocols.</li><li>
May assign, organize and coordinate the work of assigned Respiratory Care Practitioners. May demonstrate respiratory care procedures to trainees and other health care personnel. May train assigned practitioners and complete assigned practioner competency reviews. Contributes to departmental quality improvement activities. May schedule staff and perform staffing functions. Assesses priorities for delivery of patient care and redistributes resources as necessary thorughout shift. Protects data from intentional or unintentional destruction, destruction, modification, or disclosure. Maintains a current knowledge base of departmental information management systems, including collection, maintenance, and dissemination of information, as well as appropriate audit trails. May develop policies and procedures, both clinical and administrative. May serve as Timekeeper for TIME system.</li><li>
Complies with attendance and punctuality expectations andn with meal and break schedules. Accurately documents time in/out in TIME keeping system or time card. Maintains a professional apperance, displays professional conduct and ethical behavior. Participates in continuing education for professional development in Respiratory Care and related fields. May serve on hospital committees. May participate in professional organizations.</li><li>
This job has no supervisory responsibilities.</li><li>
To perform the job successfully, an individual should demonstrate the following competencies:</li><li>
Reading/Writing/Math:</li><li>
Reads patient charts and lab results, hospital and departmental policy and procedure manuals, technical manuals. Charts legibly in computerized charting system as well as manaully on ventilator flow sheets and treatment records. Performs basic computations for example: calculate drug dosages, ventilator parameters, and staffing requirements.</li><li>
Demonstrates knowledge of curent respiratory care modalities. Demonstrates knowledge and basic skill in the care of infants, pediatric and adult patients. Has basic knowledge of cardiopulmonary physiology and other sciences related to respiratory care. Has a thorough understanding of drugs used in respiratory care procedures. Has knowledge of equipment used in respiratory care procedures. Demonstrates advanced knowledge of fetal cardiopulmonary development, disease states specific to neonatal and pediatric patients, and special considerations in dealing with these patients prior to working in neonatal/pediatric intensive care units.</li><li>
Works efficiently with minimal supervision. Organizes assigned work to complete all tasks and duties. Remains flexible to respond to unplanned demands on time and emergency situations. Re-organizes and prioritizes, disciminating between essential and non-essential, recognizing the importance of providing for all essential patient care.</li><li>
Identifies problems in a timely manner; collects and analyzes information, using intuition and experience to complement data; guided by well defined procedures, makes decisions and takes action.</li><li>
Subject to stressful professional relationships. Understands the management of and displays an ability to control his or her own behavior and to influence the behavior of others. Contributes to building an effective multidisciplinary team; balances team and individual responsibilities.</li><li>
Speaks and understands English. Able to effectively communicate technical ideas to both medical and lay, verbally and in writing. Listens and gets clarification to ensure that instructions and requests are fully understood. Able to take direction in emergencysituation, such as during a code. Gives complete verbal report, listens when receiving report from peers.</li></ul><p></p><p><br>
Grade 755</p><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><br>
<li>At least three (3) years regular (20 hours of more per week) of recent experience as Respiratory Care.</li></ul><div><br>
Education</div><br>
<br>
<ul><li>High School Diploma/GED. Graduate of an accredited respiratory care education program supported by CoARC or accredited by CAAHEP required with 62 semester hours of college credit, including a background in the basic sciences.</li></ul><div>
License, Certification, Registration</div>
<ul><li>Respiratory Care Practitioner License (California)<br>
</li></ul>
<ul><li>Basic Life Support<br>
</li></ul>
<ul><li>Respiratory Therapist Certificate<br>
</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Ability to read and comprehend simple instructions, techncial manuals, and short correspondence or memos.</li><li>
Ability to wirte simple correspondence</li><li>
Ability to speak and understand spoken English</li><li>
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.</li><li>
Must be able to work in a Labor Management Partnershp environment.</li><li>
Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<ul><li>At least one (1) year of clinical experience in the field of polysomnography preferred, may be required for this particular position.</li><li>
At least one (1) year recent care experience preferred, may be required for this particular position.</li><li>
At least one (1) year experience in neonatal/pediactric respiratory preferred, may be required for this particular position.</li><li>
Keyboard skills preferred.</li><li>
Associates of Arts or Science degree preferred or BS degree in an area other than respiratory care preferred.</li></ul><br>
PrimaryLocation : California,Fresno,Fresno Hospital - Sequoia<br>
HoursPerWeek : 1<br>
Shift : Evening<br>
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun<br>
WorkingHoursStart : 03:00 PM<br>
WorkingHoursEnd : 11:30 PM<br>
Job Schedule : Call-in/On-Call<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : A01|SEIU|United Healthcare Workers West<br>
Job Level : Individual Contributor<br>
Job Category : Rehab Services<br>
Department : Fresno Sequoia Hospital - Respiratory Therapy - 0201<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Respiratory Care Practitioner II

<div><div><b>Job Summary:</b></div>
<br>
Coordinates day-to-day activities of several small scale project(s) or phases of one or more larger projects. May oversee assigned work of project staff. Works under general supervision. Final review required for each phase of project.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
<li>Coordinates day-to-day activities of several small scale project(s) or phases of one or more larger projects. Collects project data through interviews, chart review or other methods. May collect, secure and assist with biospecimen management.</li><br>
<li>May assist in development of study tools (e.g. tracking forms, questionnaires, chart review forms, etc.).</li><br>
<li>Assists with and/ or oversees assigned study activities (e.g. data collection and validation, recruitment activities, pilot studies, focus groups, etc).</li><br>
<li>Drafts project progress reports collaboratively.</li><br>
<li>May participate in the training of new team members and/or clinical staff. If assigned to clinical trial, may work with Sponsors/ monitors at clinical sites.</li><br>
<li>Adheres to compliance and privacy/ confidentiality requirements and standards. Adheres to GCP and compliance regulations for clinical trials.</li><br>
<li>Assists with and/ or oversees quality assurance of study activities; ensures quality data.</li><br>
<li>Acquires and maintains knowledge of KP systems and databases.</li><br>
<li>Identifies, recommends and implements solutions to study issues.</li><br>
<li>May interface with IRB and/ or draft portions of IRB protocols, amendments, continuing reviews, etc.</li><br>
<li>May supervise the day-to-day activities of project staff (ex. assign work and evaluate performance, etc).</li><br>
<li>May assist with staff hiring and training.</li><br>
<li>May contribute to portions of study presentations.</li><br>
<li>Serves as a member on department or study-related committees.</li><br>
<li>May track expenses and monitor budget. May recommend budget actions/ decisions.</li><br>
<li>May provide information and oversight for invoices.</li><br>
<li>Reviews scientific literature and synthesizes and summarizes information.</li></ul><div><b><br>
Basic Qualifications:</b></div><div>
Experience</div><ul><li>
Minimum two (2) years of experience in public health, healthcare administration, epidemiology, or healthcare-related field OR one (1) year of experience in public health, healthcare administration, epidemiology, or healthcare-related field AND Masters or terminal degree in public health, healthcare administration, epidemiology, or healthcare-related field</li><li>
Minimum one (1) year of experience coordinating research projects under specific guidance.</li><li>
Minimum one (1) year of training and/or experience in research methodology/research study design, hypothesis testing; OR</li><li>
Minimum one (1) year of experience in clinical trials protocols involving research methodology/research study design, and hypothesis testing; OR</li><li>
Minimum one (1) year experience in handling, processing, and preparing biospecimens for laboratory analysis and/or transport OR Masters or terminal degree in public health, healthcare administration, epidemiology, or healthcare-related field.</li></ul><div>
Education</div><ul><li>
Bachelors degree in public health, healthcare administration, epidemiology, or health-related field (ex. Biology, Psychology, etc.), OR four (4) years of experience in a directly related field.</li><li>
High School Diploma or General Education Development (GED) required.</li></ul><div>
License, Certification, Registration</div><ul><li>
N/A</li></ul><div><b>
Additional Requirements:</b></div><ul><li>
Experience with interviewing (by phone and/or in-person) and medical chart review.</li><li>
Experience in quantitative and/or qualitative data interpretation.</li><li>
Experience coordinating one or more projects OR</li><li>
Experience with biospecimen handling, collection, and processing</li><li>
Experience with Clinical lab activities</li><li>
Professional oral and written communication skills.</li><li>
Must be able to work in a Labor/Management Partnership environment.</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Masters degree in public health, healthcare administration, epidemiology or related field.</li><li>
Clinical trials experience in Infectious Disease, Vaccine and Hepatology</li></ul><br>
PrimaryLocation : California,Los Angeles,1505 N. Edgemont Medical Offices<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:30 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-SCAL-01|NUE|Non Union Employee<br>
Job Level : Individual Contributor<br>
Job Category : Research and Development,Research &amp; Development,Vaccine Clinics Jobs<br>
Department : Department of Research and Evaluation<br>
Travel : Yes, 10 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<ul><li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li></ul><br>
<ul><li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li></ul><br>
<ul><li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></div>

Research Associate II, Infectious Disease, Vaccine, and Hepatology Clinical Trials (Durational with Benefits)

<div><div><b>Job Summary:</b></div><br>
<br>
<div>This senior technical/functional leader role manages large, complex work streams with significant program impact, engages with physicians, clinical leaders, and executive-level stakeholders to develop and evaluate key care delivery initiatives, collaborates cross-functionally to create and examine business analyses, and builds strong strategic partnerships with subject matter experts and leaders at all levels, including senior executives.</div><div>
</div><div>
This role anticipates and addresses business issues and barriers to change, participates in enterprise prioritization of initiatives, enables redesign of KPs clinical and care delivery approaches, and supports the development of virtual teams for project execution and spread of best practices across the enterprise.</div><div>
</div><div>
Note: Use of this job is subject to approval by one of the following: SVP, National Clinical Services; SVP, National Patient Care Services; or SVP, Ambulatory Services.</div><div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><li>Promotes learning in others by communicating information and providing advice to drive projects forward; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides actionable feedback to others, including upward feedback to leadership; influences, mentors, and coaches team members. Practices self-leadership; creates, evaluates, and responds to the strengths and weaknesses of self and unit or team members. Leads the adaptation to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Fosters open dialogue amongst team members.</li><li>
Drives the execution of multiple work streams by identifying member and operational needs; translates business strategy into actionable business requirements; develops and updates new procedures and policies. Gains cross-functional support for objectives and priorities; determines and carries out processes and methodologies; solves highly complex issues; escalates and resolves issues as appropriate; sets standards and measures progress. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; influences the completion of project tasks by others.</li><li>
Leads and manages large, complex work streams with significant program impact by engaging with physicians, clinical leaders, and executive-level stakeholders to develop and evaluate key care delivery initiatives; and creating increased program value using best-practice program management tools, methodologies, and analytical tools.</li><li>
Collaborates cross-functionally to develop and evaluate business analyses by working with analytics partners to identify the contributing factors of business value for programs and for KP; and partnering with financial planning and performance to model benefits/value realization for each strategic initiative.</li><li>
Develops strategic partnerships with subject matter experts and national, regional, and service area leaders by interacting with and creating strong relationships with all levels up to and including senior executives.</li><li>
Actively drives change within the organization by anticipating business issues and barriers to change; devising plans to address these barriers; considering enterprise interdependencies across multiple programs or program work streams; participating in enterprise prioritization of initiatives; and escalating issues to higher levels, such as executive sponsors, when appropriate.</li><li>
Enables redesign of KPs clinical and care delivery approaches by influencing national, regional, and local leaders to drive change; providing input into and leading the execution of enterprise engagement strategies and communications/change management plans; and supporting the development of virtual teams for project execution and spread of best practices across the enterprise.</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><li>Minimum five (5) years of leadership experience in the healthcare field in a complex delivery system environment with or without direct reports.</li><li>
Bachelors degree in Nursing, Pharmacy, Physical Therapy, Health Administration, Business, or related field AND minimum ten (10) years of experience in nursing, pharmacy, physical therapy, health administration, business or a directly related field.</li></ul><div><b><br>
Additional Requirements:</b></div><ul><li>
Knowledge, Skills, and Abilities (KSAs): Relationship Building; Market Risk Knowledge; Risk Management; Change Management; Business Value Communication; Business Strategy Leadership; Self-Awareness</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Master's degree in Nursing, Pharmacy, Physical Therapy, Health Administration, Business, or related field.</li><li>
Eight (8) years of leadership experience in the healthcare field in a complex delivery system environment with or without direct reports.</li></ul><br>
PrimaryLocation : Georgia,Duluth,Duluth Contact Center<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee<br>
Job Level : Individual Contributor<br>
Job Category : Professional Services<br>
Department : Po/Ho Corp - Natl Care Coor Command Ctr - 0308<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Senior Operations Leader

<div><div><b>Technical Summary:</b></div><p>
The Senior Director of Corporate Communications leads communications for Kaiser Permanente Washington, overseeing both internal and external strategies. The Senior Director manages a regional team and partners closely with the Washington Permanente Medical Group, and enterprise communications and public affairs colleagues to ensure alignment and impact. As the health care landscape evolves, this leader serves as a key business partner to regional executives-supporting strategic priorities, engaging employees and care teams, strengthening the organization-s reputation in the community, and keeping members informed. Reporting to the VP of Communications, Marketing, Community Health, and Consumer Experience, the Senior Director works cross-functionally to advance shared goals and deliver on Kaiser Permanente-s mission. Success in this role requires strong vision, curiosity, and adaptability in a fast-paced, dynamic environment.</p><div><b>
Job Summary:</b></div><p>
In addition to the responsibilities listed below, this position is responsible for establishing the internal communications strategy in alignment with organizational goals and objectives, creating and driving internal communications plans and content, supporting and advising leadership in the development of communications, and ensuring coordination of communications across stakeholders.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Models and drives continuous learning and maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating and empowering teams; building organizational capacity and grooming high potentials for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance and leadership when difficult decisions need to be made; and ensuring performance management guidelines and expectations drive business needs.</li><li>
Oversees the operation of multiple units and departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; engaging strategic, cross-functional business units to champion and drive support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; anticipating and removing obstacles that impact performance; addressing performance gaps and implementing contingency plans accordingly; ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies; serving as a subject-matter expert and trusted source to executive leadership; and providing influence and consultation in the development of the larger organizational or business strategy.</li><li>
Oversees complex communication activities by ensuring team members provide support to internal and/or external stakeholders; managing and maintaining vendor relationships; reviewing and approving communication activities; defining and communicating the KP brand to ensure positive reputation and recognition; ensuring communications align with KP standards; and ensuring communication activities and performance metrics are documented and tracked.</li><li>
Directs and oversees the development of strategic communication plans by directing consultation with key clients and stakeholders to identify business objectives, key performance indicators, and communication requirements; analyzing, reviewing, and synthesizing data and information; ensuring input and resources are obtained to fulfill communication plan objectives; ensuring plans are aligned with the organizational strategy; directing project scope and schedules; creating and managing budgets and resources; identifying and leveraging appropriate audiences and channels; influencing key stakeholders and leadership on strategic direction; and ensuring strategic support on a variety of organizational initiatives.</li><li>
Oversees the implementation of communication efforts by consulting with stakeholders or vendors on change management and implementation strategies; assessing effectiveness of communications and making modifications as necessary; monitoring key performance indicators and ongoing effectiveness of communications; ensuring communication plans are implemented on time, on budget, and within agreed upon specifications; and resolving critical issues on a 24 hour/on-call basis as needed during the implementation process.</li><li>
Directs and oversees communications across multiple business functions by creating, reviewing, revising, and approving complex content for KP communications programs and projects; overseeing the production of communications materials; ensuring final communications align with KP communication plans; and ensuring content is consistent with the Kaiser Permanente brand and editorial guidelines in terms of tone, manner, and messaging.</li><li>
Directs complex projects or project components by identifying and managing stakeholder contacts; assembling teams based on project needs and team member strengths; developing, analyzing, and managing project plans; negotiating and managing project schedules and resource forecasts; and overseeing project financials and deliverables.</li></ul><div><b><br>
Minimum Qualifications:</b></div><ul><li>
Minimum six (6) years experience in internal communications.</li><li>
Minimum four (4) years supervisory experience.</li><li>
Minimum four (4) years experience managing operational or project budgets.</li><li>
Bachelors degree in Communications, Journalism, English, Humanities, Business, Social Science, or related field and Minimum twelve (12) years experience in communications, writing, marketing, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement.</li></ul><div><b>
Additional Requirements:</b></div><ul><li><div>
N/A</div></li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Five (5) years experience creating and executing stakeholder management plans.</li><li>
Five (5) years experience supporting leadership communications.</li></ul><br>
PrimaryLocation : Washington,Renton,Renton Administration - Rainier<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-WA-04|NUE|Non Union Employee<br>
Job Level : Director/Senior Director<br>
Job Category : Communications &amp; Public Affairs<br>
Department : Renton Admin Baker - Grp Reltn-Sales/Mrktng Admin - 1130<br>
Travel : Yes, 10 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Senior Director, Corporate Communications, WA Region

<div><div><b>Job Summary:</b></div><p>
The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Reception, Check-ln, Check-out (where applicable)</li><li>
Greet and assist patients that present</li><li>
Follow appropriate patient registration/check-in policies and procedures</li><li>
Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.</li><li>
Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.</li><li>
Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.</li><li>
Determine patients membership/benefits according to the benefit display</li><li>
Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.</li><li>
Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary</li><li>
Manage electronic in-basket</li><li>
Use notes function where applicable to document prepayments</li><li>
Obtain a patient medical record number when necessary</li><li>
Order Health Plan cards as needed.</li><li>
Collect co-pays and fees. Inform patients of available payment options.</li><li>
Generate appropriate encounter forms per procedure electronically or manually if the system is down</li><li>
Direct patients to appropriate area after the check-in process is completed</li><li>
Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.</li><li>
Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.</li><li>
Initiate and complete required forms for all appointments per policy.</li><li>
Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue</li><li>
Assist patients by :</li><li>
Explaining co-pays/applicable fees</li><li>
Providing facility directions</li><li>
Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.</li><li>
Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.</li><li>
Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.</li><li>
Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).</li><li>
Maintain the patient will-call area box if applicable</li><li>
Communicate with clinical and business office staff as needed</li><li>
Cash Handling, Reconciliation and Deposit</li><li>
Handle cash according to the Cash Handling Responsibility Agreement</li><li>
Comply with all applicable cash handling policies and procedures (see reference list)</li><li>
The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.</li><li>
Obtain, secure, and ensure sufficient denominations to provide change.</li><li>
Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement</li><li>
Use correct procedures to document and report discrepancies</li><li>
Other</li><li>
Working towards positive operational outcomes.</li></ul><p></p><p><br>
Grade: 3</p><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><li>Six (6) months work experience.</li><li>
Per the National Agreement, current KP Coalition employees have this experience requirement waived.</li></ul><div>
Education</div><br>
<br>
<ul><li>High School Diploma/GED.</li></ul><div>
License, Certification, Registration</div>
<ul><li>N/A</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Basic knowledge and use of computer and computer keyboard.</li><li>
Passing of a PC skills assessment.</li><li>
Ability to read and follow instructions, short correspondence, and memos.</li><li>
Communicate with health care providers, staff, patients and visitors.</li><li>
Professional phone etiquette.</li><li>
Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.</li><li>
Knowledge of computer and computer keyboard.</li><li>
Must be willing to work in a Labor Management Partnership environment.</li><li>
Also refer to the detailed responsibilities outlined in the respective collective bargaining unit Cash Handling Responsibility Agreement.</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<br>
PrimaryLocation : California,Santa Clara,Santa Clara Medical Offices<br>
HoursPerWeek : 1<br>
Shift : Day<br>
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat *Scheduled days and hours are dependent on departmental needs and may include holidays and weekends.<br>
WorkingHoursStart : 12:01 AM<br>
WorkingHoursEnd : 11:50 PM<br>
Job Schedule : Call-in/On-Call<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : A01|SEIU|United Healthcare Workers West<br>
Job Level : Entry Level<br>
Job Category : Administrative &amp; Support Services<br>
Department : Santa Clara Homestead Hospital - Ophthalmology - 0206<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Cashier Receptionist

<div><div><b>Job Summary:</b></div><p>
The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Reception, Check-ln, Check-out (where applicable)</li><li>
Greet and assist patients that present</li><li>
Follow appropriate patient registration/check-in policies and procedures</li><li>
Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.</li><li>
Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.</li><li>
Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.</li><li>
Determine patients membership/benefits according to the benefit display</li><li>
Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.</li><li>
Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary</li><li>
Manage electronic in-basket</li><li>
Use notes function where applicable to document prepayments</li><li>
Obtain a patient medical record number when necessary</li><li>
Order Health Plan cards as needed.</li><li>
Collect co-pays and fees. Inform patients of available payment options.</li><li>
Generate appropriate encounter forms per procedure electronically or manually if the system is down</li><li>
Direct patients to appropriate area after the check-in process is completed</li><li>
Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.</li><li>
Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.</li><li>
Initiate and complete required forms for all appointments per policy.</li><li>
Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue</li><li>
Assist patients by :</li><li>
Explaining co-pays/applicable fees</li><li>
Providing facility directions</li><li>
Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.</li><li>
Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.</li><li>
Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.</li><li>
Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).</li><li>
Maintain the patient will-call area box if applicable</li><li>
Communicate with clinical and business office staff as needed</li><li>
Cash Handling, Reconciliation and Deposit</li><li>
Handle cash according to the Cash Handling Responsibility Agreement</li><li>
Comply with all applicable cash handling policies and procedures (see reference list)</li><li>
The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.</li><li>
Obtain, secure, and ensure sufficient denominations to provide change.</li><li>
Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement</li><li>
Use correct procedures to document and report discrepancies</li><li>
Other</li><li>
Working towards positive operational outcomes.</li></ul><br>
<p></p><ul><li>
Create patient orders/sales as necessary, for example (but not limited to) workers compensation, Medi-Cal, Medicare, etc.</li><li>
Use comment fields when appropriate to document refunds, write-offs, and special circumstances/situations</li><li>
Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS), Kaiser Permanente Foundation Systems (KPFS), Optical Eligibility Verification System (OEVS), and Optical Point of Sale System (OPOS).</li><li>
Communicate with Regional Optical Services and Medical Center department staff as needed</li><li>
Answer telephones</li><li>
Complete contact lens reorders when appropriate</li><li>
Perform other duties as required.</li><li>
Travel/Schedule</li><li>
Must be able and willing to travel to all other facilities within 50 miles based on operational needs.</li><li>
Must be able and willing to work additional hours as needed up to 40.</li><li>
Hours subject to change with short notice</li></ul><p></p><p><br>
Grade 03</p><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><li>Six (6) months work experience.</li><li>
Per the National Agreement, current KP Coalition employees have this experience requirement waived.</li></ul>
<br>
One year recent cash handling and cash reconciliation required.<br>
<div>
Education</div><br>
<br>
<ul><li>High School Diploma/GED.</li></ul><br>
<br>
<div>License, Certification, Registration</div>
<ul><li>N/A</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Basic knowledge and use of computer and computer keyboard.</li><li>
Passing of a PC skills assessment.</li><li>
Ability to read and follow instructions, short correspondence, and memos.</li><li>
Communicate with health care providers, staff, patients and visitors.</li><li>
Professional phone etiquette.</li><li>
Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.</li><li>
Knowledge of computer and computer keyboard.</li><li>
Must be willing to work in a Labor Management Partnership environment.</li><li>
Also refer to the detailed responsibilities outlined in the respective collective bargaining unit Cash Handling Responsibility Agreement.</li></ul><br>
<br>
<ul><li>Proven communication skills with health care providers, staff, patients and visitors, both verbal and written, required.</li><li>
Demonstrated ability to handle heavy telephone volume in a prompt and courteous manner, required.</li><li>
Type 35 wpm</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<br>
<ul><li>One year experience within the last 2 years in basic computer skills preferred.</li></ul><br>
PrimaryLocation : California,Pleasanton,Pleasanton Medical Offices South<br>
HoursPerWeek : 1<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri, Sat<br>
WorkingHoursStart : 08:15 AM<br>
WorkingHoursEnd : 06:15 PM<br>
Job Schedule : Call-in/On-Call<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : A01|SEIU|United Healthcare Workers West<br>
Job Level : Entry Level<br>
Job Category : Administrative &amp; Support Services<br>
Department : Pleasanton Med Offices North - Optical Dispensing-Glasses - 0206<br>
Travel : Yes, 10 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

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