Qureos Mentor

Kaiser Permanente

<div><div><b>Job Summary:</b></div><br>
<br>
<p>Assists with and/or coordinates portions of research projects. Works under general supervision. Final review required for each phase of assignment.</p><div><b><br>
Essential Responsibilities:</b></div><br>
<br>
<ul><li>Collect project data through interviews, chart review or other methods.</li><li>
Set up tracking tools, assist in develop forms and document procedures.</li><li>
Monitors and tracks study over time and provides follow-up as needed.</li><li>
Summarizes data for progress reports.</li><li>
Orient and provide training to team members and/or clinical staff on specific project tasks.</li><li>
If assigned to clinical trial, may work with monitors at clinical sites.</li><li>
Adheres to compliance and privacy/ confidentiality requirements and standards.</li><li>
Adheres to GCP and compliance regulations for clinical trials.</li><li>
Responsible for reviewing own work to ensure data quality.</li><li>
Acquires and maintains knowledge of KP systems and databases.</li><li>
Identifies study issues and collaborates with team members to develop and implement solutions.</li><li>
Serves as a member on department or study-related committees.</li><li>
May assist with tracking information for invoices.</li></ul><div><b><br>
Basic Qualifications:</b></div><div>
Experience</div><ul><li>
N/A</li></ul><div>
Education</div><ul><li>
Bachelors degree</li></ul><div>
License, Certification, Registration</div><ul><li>
N/A</li></ul><div><b>
Additional Requirements:</b></div><ul><li>
Ability to identify and solve problems.</li><li>
Team-focused, detailed and goal-driven with professional oral and written communication skills.</li><li>
Must be able to work in a Labor/Management Partnership environment.</li><li><p>
Bilingual (English/Spanish) Level I required.</p></li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
Experience with interviewing (by phone and/or in-person) and medical chart review.</li><li>
Minimum one (1) year of experience in public health, healthcare administration, epidemiology, or healthcare-related field.</li><li>
Proficiency in additional languages relevant to study populations (e.g., Spanish, Tagalog).</li><li>
Experience working with, or demonstrated familiarity with, the communities served by the studies.</li></ul><p><b>
Notes:</b></p><ul><li><p>
Through 7/31/2026, to be extended upon notice of award.</p></li><p></p><li><p><br>
Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.</p></li></ul><br>
PrimaryLocation : California,Pasadena,S. Los Robles Administration<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee<br>
Job Level : Entry Level<br>
Job Category : Research and Development,School of Medicine,Research &amp; Development<br>
Department : SCHOOL OF MEDICINE - Research Administration - 9201<br>
Travel : Yes, 5 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Research Associate I - School of Medicine (Bilingual)

<div><div><b>Job Summary:</b></div><p>
This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Processes transfers and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record.</li><li>
Answers and appropriately routes internal and external telephone calls.</li><li>
Orders materials and supplies for the unit, and collects equipment and medication from the dumb waiter system.</li><li>
Answers call system from nurses station; follows up with patient and/or family as appropriate.</li><li>
Makes follow-up appointments for patients as necessary.</li><li>
In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.</li><li>
Prepares discharge packets and other documents for patients (including maternal/baby).</li><li>
Maintains the units business equipment, including maintaining appropriately charged wireless carts.</li><li>
Arranges for special maintenance or repair of the units business equipment.</li><li>
Updates the units white board (this function may be eliminated).</li><li>
Maintains the Minimum Record.</li><li>
Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues.</li><li>
Acts as greeter for the unit, greeting new patients and their families.</li><li>
Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready.</li><li>
Initiates units downtime procedures when necessary.</li><li>
Communicates with other units/departments.</li><li>
May support Environmental Services in the data entry into the ADT system the status of clean and dirty beds.</li><li>
May help to facilitate co-pay collections by communicating with the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.</li><li>
Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc.</li><li>
Performs other related duties as assigned.</li></ul><p>
Grade 220</p><div><br>
<b>Basic Qualifications:</b></div>
<div>Experience</div><br>
<br>
<ul><br>
<li>N/A</li></ul><div><br>
Education</div><br>
<br>
<ul><li>High School Diploma/GED.</li></ul><div>
License, Certification, Registration</div>
<ul><li>N/A</li></ul><div>
<b>Additional Requirements:</b></div><br>
<ul><li>
Working knowledge of PCs and the ability to navigate in a Windows environment utilizing a mouse.</li><li>
Basic knowledge of office equipment (fax machine, copy machine, scanner).</li><li>
Typing 25 wpm.</li><li>
Ability to read and comprehend complex instructions, correspondence, and medical record documents in English.</li><li>
Ability to write simple correspondence using email.</li><li>
Working knowledge of computer applications to include Windows 95/97, 2000 or Windows NT is required.</li><li>
Must be willing to work in a Labor Management Partnership environment.</li><li>
Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.</li></ul><div>
<b>Preferred Qualifications:</b></div><br>
<br>
<ul><li>Medical Terminology Certificate Preferred</li></ul><br>
PrimaryLocation : California,Santa Clara,Santa Clara Hospital<br>
HoursPerWeek : 1<br>
Shift : Day<br>
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat,<br>
WorkingHoursStart : 06:30 AM<br>
WorkingHoursEnd : 03:00 PM<br>
Job Schedule : Call-in/On-Call<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : A01|SEIU|United Healthcare Workers West<br>
Job Level : Entry Level<br>
Job Category : Clinical Support<br>
Department : Santa Clara Homestead Hospital - Operating Room-1 - 0201<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Unit Assistant

<div><div><b>Job Summary:</b></div><p><b><i>
As a Systems Administrator V specializing in Cerner Lab Integration and Interfaces, this role is critical to ensuring reliable, seamless communication across healthcare systems. The Subject Matter Expert (SME) is expected to have hands-on experience with CareAware Medical Device Interface (MDI), both Traditional and Cloud, as well as Foreign Systems Interface (FSI), including FSI build activities and Open Engine scripting.</i></b></p><p>
The SME will be available during standard business hours to support discussions related to integration strategy, interface design, configuration, and enhancements. This role works closely with business partners, internal teams, and cross-functional stakeholders to gather requirements and translate them into effective, scalable IT solutions.</p><p>
In addition to the responsibilities listed below, this position drives the incident and problem management process by resolving complex issues (e.g., root cause analysis, coordinate prevention plan execution) and addressing second level escalations as appropriate.</p><div><b><br>
Essential Responsibilities:</b></div><ul><li>
Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.</li><li>
Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.</li><li>
Collaborates with technical and project team leaders to resolve system problems and application-specific issues.</li><li>
Communicates with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback.</li><li>
Escalates unresolved or critical issues, risks or problems to system engineers and management.</li><li>
Meets timelines and provides cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions.</li><li>
Plans and performs complex system configuration.</li><li>
Manages the stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement.</li><li>
Plans the maintenance, modification, and documentation of applications.</li><li>
Monitors the service of first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues.</li><li>
Creates complex documentation of new and existing system configuration and procedural information, and supports others in ensuring system configurations documentation is complete and accurate.</li><li>
Provides complex application-oriented administration and technical support for production and non-production environments.</li><li>
Leads hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes.</li><li>
Develops guidelines to prevent and/or resolve recurring problems.</li><li>
Recommends and executes complex performance tuning and optimization activities.</li><li>
Evaluates new complex application packages and identifies anticipated systems requirements for planning purposes.</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><br>
<li>Minimum five (5) years experience in end-to-end application/infrastructure production support.</li><br>
<li>
Minimum two (2) years in a leadership role working with IT or operational teams.</li><br>
<li>
Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.</li></ul><div><br>
<b>Additional Requirements:</b></div><div><b><br>
Preferred Qualifications:</b></div><ul><li>
Five (5) years experience in the administration and custom configuration of large off-the-shelf applications or software packages.</li><li>
Five (5) years system administration experience.</li></ul><br>
PrimaryLocation : Georgia,Atlanta,Regional Office - 9 Piedmont<br>
HoursPerWeek : 40<br>
Shift : Day<br>
Workdays : Mon, Tue, Wed, Thu, Fri<br>
WorkingHoursStart : 08:00 AM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-IT-01|NUE|Non Union Employee<br>
Job Level : Individual Contributor<br>
Job Category : Information Technology<br>
Department : KPIT ADMIN - ARS CD LIS SVCS - 9601<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Systems Administrator V, Applications - (CPI) Cerner Pathnet Integration

<div><div><b>Job Summary:</b></div>
<br>
In addition to the responsibilities listed below, this role is also responsible for ensuring cost-effective operations while remaining within budgetary guidelines daily; collaborating with Clinical Contact Center Management to plan and achieve center goals and objectives; coaching assigned team and assists all staff with resolving issues, ensuring staff is providing appropriate member/patient care and service; troubleshooting moderately complex problems with equipment and tools including computers and telephone technology; providing day-to-day management and supervision for the start-up and ongoing operation of a centralized subregional appointment and advice Clinical Contact Center and ensuring all performance metrics are met; analyzing daily, weekly, and monthly statistical reports and making appropriate recommendations/forecasts regarding patient demand and staff schedules; resolving moderately complex patient, provider, and staff complaints, issues, and concerns; providing input into the development of Clinical Contact Center budget and ensures department remains within the budget; coordinating with others to open new services for the Clinical Contact Center and developing and maintaining policies/procedures; identifying gaps to further develop including refreshing strategies, services, and activities to support current and future internal and external member/patient needs in an efficient, high-quality, cost-effective manner; and developing recommendations that support these requirements, prioritizing initiatives and assigns resources to those projects that are selected for implementation.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><li>Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.</li><br>
<li>
Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.</li><br>
<li>
Supervises ambulatory operations to support patient care by: facilitating team, meetings and/or management decisions and identifying action items, keeping into consideration compliance timelines and financial commitments; using and providing feedback on standard utilization and productivity reports to achieve performance targets; interpreting data and taking action; supervising human resources including recruitment and selection and promoting active recruitment, and implementing the orientation and employee management; conducting survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and delivering requested audit documentation, information, and reports; and assuming accountability for maintaining their teams budget and expenditures and entering payroll.</li><br>
<li>
Ensures standardized care delivery by: supporting large and/or complex work streams with significant program impact; supervising data collection and using data to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving patient care management; coordinating resources in clinical areas to ensure appropriate assignment and utilization; supervising multidisciplinary ambulatory team(s); helping implement emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and coaching the team and monitoring implementation and delivery on objectives.</li><br>
<li>
Supervises improvements to patient-centered operations and technology processes by: planning the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; responding to escalations to improve the performance of operations system processes; and implementing performance metrics to track the success of strategic improvement projects.</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Core)</b></div><ul><li>
Ambiguity/Uncertainty Management</li><li>
Attention to Detail</li><li>
Business Knowledge</li><li>
Communication</li><li>
Constructive Feedback</li><li>
Critical Thinking</li><li>
Cross-Group Collaboration</li><li>
Decision Making</li><li>
Dependability</li><li>
Diversity, Equity, and Inclusion Support</li><li>
Drives Results</li><li>
Facilitation Skills</li><li>
Health Care Industry</li><li>
Influencing Others</li><li>
Integrity</li><li>
Leadership</li><li>
Learning Agility</li><li>
Organizational Savvy</li><li>
Problem Solving</li><li>
Short- and Long-term Learning &amp; Recall</li><li>
Strategic Thinking</li><li>
Team Building</li><li>
Teamwork</li><li>
Topic-Specific Communication</li></ul><div><b><br>
Knowledge, Skills and Abilities: (Functional)</b></div><ul><li>
Computer Literacy</li><li>
Member Service</li><li>
Confidentiality</li><li>
Training</li></ul><div><br>
<b>Minimum Qualifications:</b></div><br>
<br>
<ul><li>Minimum one (1) year of experience in a leadership role with or without direct reports.</li><br>
<li>
Minimum one (1) year of customer or member/patient service experience.</li><br>
<li>
Associates degree in a business, nursing, health care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.</li></ul><div><b><br>
Preferred Qualifications:</b></div><ul><li>
One (1) year of contact center experience.</li><li>
One (1) year of management or supervisory experience in a clinical or telehealth environment.</li></ul><br>
PrimaryLocation : California,Fontana,Palm Court II - SCAL Regional<br>
HoursPerWeek : 40<br>
Shift : Variable<br>
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun<br>
WorkingHoursStart : 12:00 AM<br>
WorkingHoursEnd : 11:59 PM<br>
Job Schedule : Full-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : NUE-SCAL-01|NUE|Non Union Employee<br>
Job Level : Team Leader/Supervisor<br>
Job Category : Nursing &amp; Care Delivery Leadership<br>
Department : REGIONAL PALM COURT II - Appointment Services-Same Day - 0806<br>
Travel : No<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<ul><li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li></ul><br>
<ul><li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li></ul><br>
<ul><li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></div>

Supervisor, Clinical Contact Center

<div><div><b>Job Summary:</b></div><br>
<br>
<div>Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Staff Registered Nurse (RN) II - Maternal Child Health practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures, and guidelines. Provides nursing care to antepartum and postpartum women, infants, and families that may include, but not limited to perinatal educational services, postpartum home or virtual visits, lactation education, and support services.</div><div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><li>Provides lactation consultation to members/families during scheduled medical office visits.</li><li>
Provide lactation support during postpartum virtual visits and serves as resource to Pediatric, OBGYN, and Internal Medicine clinicians and staff for breastfeeding questions and concerns.</li><li>
Educates and enrolls members in Remote Patient Monitoring program; Monitors and manages RPM alerts on weekends and holidays on a rotating basis.</li><li>
Performs in-person rounds at KP Core hospitals to review AWHONN Post Birth Warning Signs and documents member encounter.</li><li>
Provide breastfeeding assistance and education regarding diet and activity in the postpartum period.</li><li>
Communicates pertinent information to clinicians of both mother and baby; determines if either the mother or the baby is in need for further evaluation and schedules the member for consult.</li><li>
Assess babies at risk for jaundice or sepsis and alerts the clinician, as needed, ensuring the next day follow up in the office as per KP policy.</li><li>
Maintains CEUs and certification as Breastfeeding specialist and Childbirth Educator.</li><li>
Researches, designs, develops, implements, and conducts training program for obstetric members, clinicians and staff by teaching Breastfeeding classes.</li><li>
Monitors Lactation Advice Line and in-basket referrals - scheduling consult appointments and providing advice as needed.</li><li>
Facilitates events, prepares displays, and offers teaching materials and articles for International Breastfeeding week.</li><li>
Dispatches postpartum home or virtual visits and evaluates routes for cost effectiveness, as needed.</li><li>
Prepared to instruct patients on the use of medical equipment as necessary (SNS, Nipple shields, Breast pumps).</li><li>
Participates in and assists in maintaining various HEDIS measures and department monthly statistics.</li><li>
Participates in Unit Based Team projects.</li><li>
May perform other duties as assigned.</li></ul><div><b><br>
Basic Qualifications:</b></div><div>
Experience</div><ul><li>
Minimum three (3) years in OB/GYN, Labor and Delivery, Perinatal Care, or Mother/Baby.</li></ul><div>
Education</div><ul><li>
Associates degree in Nursing.</li><li>
High School Diploma or General Education Development (GED) required.</li></ul><div>
License, Certification, Registration</div><ul><li><p>
Registered Professional Nurse License (Georgia) required at hire</p></li><li><p><br>
Resolve Through Sharing Bereavement Training Certification within 12 months of hire</p></li><li><p><br>
Certified Lactation Counselor within 12 months of hire</p></li><br>
<li>
Basic Life Support required at hire<br>
</li></ul><div><b>
Additional Requirements:</b></div><ul><li>
Travel 80-90% throughout the Region.</li></ul><div><b>
Preferred Qualifications:</b></div><ul><li>
IBCLC Lactation certification preferred.</li><li>
Bachelors (BSN) degree.</li></ul><div><b>
Notes:</b></div><ul><li>
Travel to contracted hospitals</li><li>
Travel to Medical Office Buildings within catchment area</li></ul><br>
PrimaryLocation : Georgia,Kennesaw,Town Park Medical Offices I<br>
HoursPerWeek : 20<br>
Shift : Day<br>
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat<br>
WorkingHoursStart : 08:30 PM<br>
WorkingHoursEnd : 05:00 PM<br>
Job Schedule : Part-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : GUP|UFCW|Local 1996<br>
Job Level : Individual Contributor<br>
Job Category : Nursing Licensed &amp; Nurse Practitioners<br>
Department : TP Comprehensive Med Center - Mbr Educ-Matern/Child Health - 2808<br>
Travel : Yes, 15 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.</div>

Staff RN II - Maternal Child Health

<div><div><b>Job Summary:</b></div>
<br>
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.<br>
<li>
</li><br>
<br>
<li><ul><br>
<li><b>Customer Service (Greeting, navigating, instructing/educating)</b></li><br>
<li><ul>
<li>Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.</li><br>
<li>Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.</li><br>
<li>Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.</li><br>
<li>Provides patient information to family members, following established patient confidentiality guidelines.</li><br>
<li>Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.</li><br>
<li>Demonstrates flexibility when addressing various member issues and needs related to operations and member services.</li><br>
Follows KP Service Standards.<br>
<li>
</li><br>
<br>
<br>
<li><ul><br>
<li><b>General Job Functions:</b></li><br>
<li><ul>
<li>Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.</li><br>
<li>Ensures current schedules are accurate, makes authorized changes as appropriate.</li><br>
<li>Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.</li><br>
<li>Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.</li><br>
<li>Answers calls and relays messages to staff.</li><br>
<li>Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.</li><br>
<li>Provides patient instructions as appropriate.</li><br>
<li>Performs related clerical duties as required, such as direct booking, copying, etc.</li><br>
<li>Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.</li><br>
<li>Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.</li><br>
<li>May assist in orienting new employees.</li><br>
<li>Maintains courteous relations with patients and staff.</li><br>
<li>Follows Labor Management Principals.</li><br>
May perform other duties as required.<br>
<li>
</li><br>
<br>
<br>
<li><b>Cash Handling</b></li>
<li>Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.</li><br>
<li>Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.</li><br>
Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.<br>
<li>
</li><br>
<br>
<br>
<li><b>Additional duties for Service Representatives in Optical Services to include:</b></li>
<li>Coordinates eyewear for delivery to patient.</li><br>
<li>Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics</li><br>
Assists with inventory control procedures<br>
<li>
</li><br>
<br>
<br>
<li><b>Additional duties for Service Representative in Laboratory to include:</b></li>
<li>Explains proper specimen collection to members, rejects unsatisfactory specimens.</li><br>
<li>Assures all pertinent information is entered into system during accessioning.</li><br>
<li>Updates and maintains all necessary logs.</li><br>
<li>Accessions laboratory requests in Health Connect/Laboratory Information System.</li><br>
<li>Maintains all printers - sorts and distributes results from printer processing.</li>
<li>Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.</li></ul></li><li><div><b><br>
Basic Qualifications:</b></div></li><li><div>
Experience</div></li><li><ul><li>
Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.</li><li>
Must successfully pass cash handling skills test</li><li>
Must pass Customer Service Assessment test</li></ul></li><li><div>
Education</div></li><li><ul><li>
High School Diploma or GED required.</li></ul></li><li><div>
License, Certification, Registration</div></li><li><ul><li>
N/A</li></ul></li><li><div><b>
Additional Requirements:</b></div></li><li><ul><li>
Experience in using multi-line telephones</li><li>
Recent experience in customer service</li><li>
Must be able to work in a fast paced environment and meet established department performance standards and guidelines.</li><li>
Cash handling or equivalent experience</li><li>
Effective written and oral communication skills</li></ul></li><li><div><b>
Preferred Qualifications:</b></div></li><li><ul><li>
Experience in medical office background, cashiering and or equivalent experience and medical terminology</li><li>
Knowledge of Kaiser Permanentes computer systems</li><li>
Demonstrates ability to deal with internal and external customers</li><li>
Ability to prioritize and multi task.</li><li>
For Optical Department - recent front-line service industry experience preferred</li><li>
Must be prepared to stand for extended periods of time, in order to promote emerging technology such as kiosk and provide exceptional care experience</li></ul></li><li><p><b>
Notes:</b></p></li><li><ul><li>
This is a part-time position currently a 5:30p-9:30p shift, but may be required to work other shifts or at other locations to meet operation needs</li></ul></li><br>
PrimaryLocation : California,Bakersfield,Stockdale Medical Offices<br>
HoursPerWeek : 20<br>
Shift : Evening<br>
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat<br>
WorkingHoursStart : 05:00 AM<br>
WorkingHoursEnd : 11:30 PM<br>
Job Schedule : Part-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : B15|UFCW|Local 770<br>
Job Level : Entry Level<br>
Job Category : Administrative &amp; Support Services<br>
Department : Stockdale MOB - Reception/Cashier-Day - 0806<br>
Travel : Yes, 25 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li><br>
<li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li><br>
<li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></li></ul></li></ul></li></ul></div>

Service Representative - Ambulatory Services

<div><div><b>Job Summary:</b></div>
<br>
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.<div><br>
<b>
Essential Responsibilities:</b></div><br>
<br>
<ul><br>
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.<br>
<li>
</li><br>
<br>
<li><ul><br>
<li><b>Customer Service (Greeting, navigating, instructing/educating)</b></li><br>
<li><ul>
<li>Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.</li><br>
<li>Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.</li><br>
<li>Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.</li><br>
<li>Provides patient information to family members, following established patient confidentiality guidelines.</li><br>
<li>Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.</li><br>
<li>Demonstrates flexibility when addressing various member issues and needs related to operations and member services.</li><br>
Follows KP Service Standards.<br>
<li>
</li><br>
<br>
<br>
<li><ul><br>
<li><b>General Job Functions:</b></li><br>
<li><ul>
<li>Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.</li><br>
<li>Ensures current schedules are accurate, makes authorized changes as appropriate.</li><br>
<li>Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.</li><br>
<li>Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.</li><br>
<li>Answers calls and relays messages to staff.</li><br>
<li>Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.</li><br>
<li>Provides patient instructions as appropriate.</li><br>
<li>Performs related clerical duties as required, such as direct booking, copying, etc.</li><br>
<li>Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.</li><br>
<li>Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.</li><br>
<li>May assist in orienting new employees.</li><br>
<li>Maintains courteous relations with patients and staff.</li><br>
<li>Follows Labor Management Principals.</li><br>
May perform other duties as required.<br>
<li>
</li><br>
<br>
<br>
<li><b>Cash Handling</b></li>
<li>Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.</li><br>
<li>Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.</li><br>
Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.<br>
<li>
</li><br>
<br>
<br>
<li><b>Additional duties for Service Representatives in Optical Services to include:</b></li>
<li>Coordinates eyewear for delivery to patient.</li><br>
<li>Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics</li><br>
Assists with inventory control procedures<br>
<li>
</li><br>
<br>
<br>
<li><b>Additional duties for Service Representative in Laboratory to include:</b></li>
<li>Explains proper specimen collection to members, rejects unsatisfactory specimens.</li><br>
<li>Assures all pertinent information is entered into system during accessioning.</li><br>
<li>Updates and maintains all necessary logs.</li><br>
<li>Accessions laboratory requests in Health Connect/Laboratory Information System.</li><br>
<li>Maintains all printers - sorts and distributes results from printer processing.</li>
<li>Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.</li></ul></li><li><div><b><br>
Basic Qualifications:</b></div></li><li><div>
Experience</div></li><li><ul><li>
Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.</li><li>
Must successfully pass cash handling skills test</li><li>
Must pass Customer Service Assessment test</li></ul></li><li><div>
Education</div></li><li><ul><li>
High School Diploma or GED required.</li></ul></li><li><div>
License, Certification, Registration</div></li><li><ul><li>
N/A</li></ul></li><li><div><b>
Additional Requirements:</b></div></li><li><ul><li>
Experience in using multi-line telephones</li><li>
Recent experience in customer service</li><li>
Must be able to work in a fast paced environment and meet established department performance standards and guidelines.</li><li>
Cash handling or equivalent experience</li><li>
Effective written and oral communication skills</li></ul></li><li><div><b>
Preferred Qualifications:</b></div></li><li><ul><li>
Experience in medical office background, cashiering and or equivalent experience and medical terminology</li><li>
Knowledge of Kaiser Permanentes computer systems</li><li>
Demonstrates ability to deal with internal and external customers</li><li>
Ability to prioritize and multi task.</li><li>
For Optical Department - recent front-line service industry experience preferred</li></ul></li><p></p><li><p><b><br>
Notes:</b></p></li><li><ul><li>
This will be a permanent Discovery part-time position, but may be required to work other locations and/or shifts to meet operational needs<br>
</li><li>
Must be prepared to stand for extended periods of time to promote emerging technology and to deliver exceptional care experience</li></ul></li><br>
PrimaryLocation : California,Bakersfield,Discovery Plaza Medical Offices<br>
HoursPerWeek : 20<br>
Shift : Day<br>
Workdays : Sun, Mon, Tue, Wed, Thu, Fri, Sat<br>
WorkingHoursStart : 05:00 AM<br>
WorkingHoursEnd : 11:30 AM<br>
Job Schedule : Part-time<br>
Job Type : Standard<br>
Employee Status : Regular<br>
Employee Group/Union Affiliation : B15|UFCW|Local 770<br>
Job Level : Entry Level<br>
Job Category : Administrative &amp; Support Services<br>
Department : Discovery Plaza MOB - Reception/Cashier-Day - 0806<br>
Travel : Yes, 25 % of the Time<br>
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.<br>
<br>
For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:<br>
<br>
<li>Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.</li><br>
<li>Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.</li><br>
<li>Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.</li></ul></li></ul></li></ul></li></ul></div>

Service Representative-Ambulatory Services

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