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Kaizen Health Group

About Kaizen Health CorporationKaizen Health Corporation is a multi-state behavioral health company operating licensed treatment programs in Virginia, Colorado, California, Indiana, New Jersey, and Florida, with continued expansion underway. We combine clinically rigorous, evidence-based programming with a modern technology and marketing stack that generates consistent inbound demand &mdash; the admissions function is where that demand becomes care.About the RoleThe Director of Admissions owns the front door of the company. You will lead our centralized admissions call center &mdash; hiring, training, coaching, and holding accountable a team of admissions representatives &mdash; and partner directly with our regional business development teams to place clients into the right program, at the right level of care, anywhere in our national footprint. This is a hands-on leadership role for someone who has run high-volume behavioral health admissions before, knows what a great speed-to-lead operation looks like, and can manage both the human side (motivating a phone team, handling families in crisis) and the operational side (metrics, workflows, payer screening, conversion accountability).This is an in-person role. You will be on the floor with your team.What You'll DoCall Center Leadership<ul><li>Manage, coach, and develop the admissions representative team: hiring, onboarding, training, scheduling, QA call reviews, and performance management</li><li>Own speed-to-lead and contact-rate standards across all inbound channels (phone, web forms, paid lead flows, chat/SMS)</li><li>Build and enforce call scripting, objection handling, and crisis-sensitive communication standards appropriate to families making treatment decisions</li><li>Run daily huddles and weekly performance reviews against clear KPIs: contact rate, conversion rate by source, time-to-admit, show rate, and revenue per admit</li><li>Coordinate staffing coverage across extended hours, weekends, and holidays &mdash; admissions never sleeps</li></ul>Placement &amp; Business Development Partnership<ul><li>Work directly with regional business development teams to coordinate treatment placements across the country, matching clients to the appropriate Kaizen program by level of care, location, clinical fit, and payer</li><li>Serve as the escalation point for complex placements: dual-diagnosis, medical complexity, out-of-footprint referrals, and time-sensitive transfers</li><li>Maintain tight feedback loops with BD on referral source experience &mdash; every professional referral should get white-glove handling and closed-loop communication</li><li>Manage relationships with referring facilities, interventionists, and professionals during active placements</li></ul>Admissions Operations<ul><li>Own verification of benefits and financial screening workflows in partnership with the billing/UR team, ensuring accurate payer qualification before admission</li><li>Oversee pre-admission clinical screening handoffs to clinical teams, ensuring admission criteria and exclusionary criteria are consistently applied</li><li>Maintain CRM hygiene and pipeline accuracy (Salesforce); ensure every lead, referral, and disposition is documented and attributable to source</li><li>Partner with marketing on lead quality feedback, source-level conversion reporting, and closed-loop attribution</li><li>Ensure admissions practices comply with applicable regulations, including EKRA, 42 CFR Part 2, HIPAA, and state marketing/admissions rules</li></ul>Reporting &amp; Accountability<ul><li>Report weekly admissions performance to executive leadership: census pipeline, conversion by source and rep, lost-admit reasons, and forecast</li><li>Identify and fix conversion leaks in the funnel &mdash; from first contact through admit day</li></ul>Required Qualifications<ul><li>5+ years of behavioral health admissions experience (SUD and/or mental health treatment), with at least 2 years managing an admissions team or call center</li><li>Demonstrated track record of hitting census and conversion targets in a metrics-driven admissions environment</li><li>Direct experience with verification of benefits, commercial insurance qualification, and level-of-care placement across outpatient and residential settings</li><li>Experience working with business development / referral relations teams and handling professional referral sources</li><li>Proficiency with CRM-driven admissions workflows (Salesforce strongly preferred) and call center telephony/dialer platforms</li><li>Working knowledge of EKRA, 42 CFR Part 2, and HIPAA as they apply to admissions and marketing</li><li>Ability to work on-site full time; flexibility for extended hours during high-volume periods</li><li>Composure and empathy handling clients and families in crisis, and the ability to train that skill into a team</li></ul>Preferred Qualifications<ul><li>Multi-site or multi-state admissions leadership experience</li><li>Experience in out-of-network commercial PPO environments</li><li>Familiarity with call tracking and attribution platforms (CTM or similar) and speed-to-lead automation</li><li>Experience standing up or scaling an admissions department (workflows, scripts, QA programs from scratch)</li><li>Bilingual (English/Spanish) a plus</li></ul>What We Offer<ul><li>Real ownership of a national admissions function with direct access to executive leadership</li><li>A marketing engine that delivers consistent lead volume &mdash; your job is conversion, not scraping for leads</li><li>Modern tooling: Salesforce, call tracking, dialer, and automation infrastructure already in place</li><li>Competitive compensation with performance upside tied to results</li><li>Growth path as Kaizen expands into new states and service lines</li></ul>Pay: $75,000.00 - $90,000.00 per yearBenefits:<ul><li>401(k) 5% Match</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

Director of Admissions

Join Kaizen Health Group and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Kaizen Health Group

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Director of Admissions