Abrar Admin

Kansas State University

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 This job was posted by https://www.kansasworks.com : For more
 
 
 information, please see: https://www.kansasworks.com/jobs/13503847
 
 
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 r**IT Support Specialist II**
 
 
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 rKansas State University
 
 
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 r****About This Role****
 
 
 The College of Agriculture seeks an IT Support Specialist II to provide
 
 
 advanced technical support and infrastructure management for users
 
 
 within the College across general IT, research computing, laboratory,
 
 
 classroom, and audio/visual technologies. This role involves complex
 
 
 troubleshooting and resolution of hardware, software, operating system,
 
 
 network, and IT application issues for faculty, staff, researchers, and
 
 
 students. The incumbent supports research data management and provides
 
 
 technical leadership for IT initiatives. This position requires
 
 
 independent decision-making, the ability to mentor junior staff, and
 
 
 expertise in supporting specialized research computing environments. The
 
 
 incumbent may be tasked with delivering IT training. This is an on-site
 
 
 position with required travel to research facilities.
 
 
 
 Duties/Responsibilities
 
 
 
 <ul>
 <li>
 Provide advanced telephone, in-person, email, remote, and chat
 
 
 </li>
 </ul>
 support for successful use of technology in research and academic
 
 
 environments
 
 
 <ul>
 <li>
 Troubleshoot and resolve complex technical problems for end-users
 
 
 </li>
 </ul>
 including hardware, software, network, and security issues in a
 
 
 timely manner
 
 
 <ul>
 <li>
 Administer and support macOS and Windows operating systems in
 
 
 </li>
 </ul>
 physical and virtual environments
 
 
 <ul>
 <li>
 Manage Microsoft Intune Endpoint Management solution for Windows and
 
 
 </li>
 </ul>
 macOS devices, including enrollment, configuration profiles, and app
 
 
 deployment
 
 
 <ul>
 <li>
 Support research-specific software applications and scientific data
 
 
 </li>
 </ul>
 workflows
 
 
 <ul>
 <li>
 Assist in management and maintenance of server and storage systems
 </li>
 <li>
 Troubleshoot issues with routers, switches, firewalls, and wireless
 
 
 </li>
 </ul>
 systems
 
 
 <ul>
 <li>
 Implement and maintain cybersecurity best practices and IT security
 
 
 </li>
 </ul>
 protocols
 
 
 <ul>
 <li>
 Develop, implement, and maintain secure data storage solutions
 
 
 </li>
 </ul>
 tailored to research project requirements
 
 
 <ul>
 <li>
 Establish and monitor backup protocols to ensure data integrity and
 
 
 </li>
 </ul>
 prevent loss
 
 
 <ul>
 <li>
 Manage data storage, access permissions, and data transfer processes
 </li>
 <li>
 Collaborate with information security teams to ensure compliance
 
 
 </li>
 </ul>
 with institutional, regulatory, and funding agency standards
 
 
 <ul>
 <li>
 Conduct assessments of data management systems to identify and
 
 
 </li>
 </ul>
 resolve vulnerabilities
 
 
 <ul>
 <li>
 Install, configure, maintain, and troubleshoot computer hardware,
 
 
 </li>
 </ul>
 software applications, audio/visual equipment, printers, specialized
 
 
 laboratory and research equipment, and operating systems
 
 
 <ul>
 <li>
 Design, deploy, and upgrade classroom, laboratory, conference room,
 
 
 </li>
 </ul>
 and research computing technology
 
 
 <ul>
 <li>
 Perform system monitoring, log review, and proactive maintenance
 
 
 </li>
 </ul>
 tasks
 
 
 <ul>
 <li>
 Coordinate updates and patches to minimize impact on users
 </li>
 <li>
 Manage inventory and distribution of computing hardware and licensed
 
 
 </li>
 </ul>
 software
 
 
 <ul>
 <li>
 Comply with state, university, and departmental policies regarding
 
 
 </li>
 </ul>
 the installation and use of technology
 
 
 <ul>
 <li>
 Consult with faculty, staff, researchers, and colleagues to assess
 
 
 </li>
 </ul>
 computational and research technology needs and provide appropriate
 
 
 guidance
 
 
 <ul>
 <li>
 Develop and maintain comprehensive technical documentation including
 
 
 </li>
 </ul>
 procedures, troubleshooting guides, system configurations, and
 
 
 training materials
 
 
 <ul>
 <li>
 Provide training programs and guidance to users on effective use of
 
 
 </li>
 </ul>
 IT resources, security protocols, and best practices in data
 
 
 management
 
 
 <ul>
 <li>
 Create documentation for support issues, resolutions, and procedures
 
 
 </li>
 </ul>
 in the help desk system
 
 
 <ul>
 <li>
 Translate complex technical requirements into practical, accessible
 
 
 </li>
 </ul>
 solutions for non-technical users
 
 
 <ul>
 <li>
 Recommend and implement improvements to exist ng procedures and
 
 
 </li>
 </ul>
 infrastructure
 
 
 ****About Us****
 
 
 We\'re proud to be recognized as one of the nation\'s top agriculture
 
 
 schools. The mission of the College of Agriculture is to advance
 
 
 agriculture, protect natural resources, increase economic activity, and
 
 
 improve the lives and livelihoods of all Kansas through education,
 
 
 research, and outreach. Visit our website to learn more,
 
 
 [https://www.ag.k-state.edu/](https://apptrkr.com/get_redirect.php?id=6954608&amp;targetURL=https://www.ag.k-state.edu/).
 
 
 ****Worksite Description****
 
 
 This position is **On-site**.
 
 
 All employees must reside in the United States when they begin working
 
 
 to comply with state law. K-State is unable to provide remote or hybrid
 
 
 work opportunities for residents of the state of Idaho.
 
 
 ****What You\'ll Need to Succeed****
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Requires a high school diploma (or equivalent) and two years of
 
 
 </li>
 </ul>
 
 Relevant Experience. Requirements May Be Met Through a Combination
 
 
 
 of education and experience.
 
 
 
 Preferred Qualifications
 
 
 
 Bachelor\'s degree in Computer Science, Information Technology, or
 
 
 related field
 
 
 Three(3) or more years of experience in technical support role with
 
 
 increasing responsibility
 
 
 Experience with academic or research computing environments
 
 
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IT Support Specialist II

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IT Support Specialist II