Qureos Mentor

KeyBank

Location: 
127 Public Square, Cleveland Ohio
 
Job Brief
 This position will be responsible for helping to drive the financial performance and strategic market expansion of the Commercial Bank. Strong partnering skills and effective communication are integral competencies of this position as an individual in this role will be working closely with senior leadership in both the Line of Business and Finance. This role will also require strong analytical skills, an enterprise mindset and robust knowledge of financial and profitability concepts.
 
Essential Job Functions
 Financial and strategic partner working closely with the Regional Sales Executives in the Commercial Bank:
 Provides monthly/quarterly reporting analyzing financial results and performance to targets and progress to strategic initiatives
 Owns the short and long term forecasting process
 Develops or enhances existing driver based forecast models for the Commercial Bank loan portfolio and associated fees
 Develop full funnel reporting for new markets performance and profitability
 Perform ad hoc analyses on market performance including post-mortem analyses
 Presents to senior leadership on a quarterly or monthly basis with a focus on translating business driver trends to forward looking risks and opportunities
 Complete required external and regulatory reports as needed
 Provide research on miscellaneous items and complete ad hoc analysis as necessary
 Develop strong working relationships with business unit leadership, peers, and partners
 
​Required Qualifications
 Bachelors Degree (Finance, Accounting or related field)
 4+ years of diverse analytical experience in Finance, preferably with exposure to banking
 Organized self-starter with the ability to think and work independently and creatively
 Strong financial and/or accounting acumen
 Excellent interpersonal skills with the ability to establish solid working relationships with multiple teams and individuals with varying levels of expertise
 Proven team player, willing to assist others as needed to ensure that group deadlines are met and quality standards achieved
 Detail oriented with the ability to thoroughly analyze and resolve issues with limited direction
 Proficient in Microsoft Office Suite (Excel, Access and PowerPoint)
 Ability to manage time and prioritize multiple tasks effectively
 
Preferred Skills
 Experience with data visualization applications (Tableau) preferred
 Experience with financial management software applications (Workday Financials, Adaptive Planning, Essbase) preferred
 Experience with SQL and Google Big Query preferred
 Commercial Banking experience
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
 
Job Posting Expiration Date: 04/16/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
 
#LI-Remote

Senior Finance Analyst - Middle Market

Location: 
For Those Who Work At Home, Ohio
 
ABOUT THE JOB (JOB BRIEF)
 Under some supervision, the Lead Quantitative Analytics Associate is primarily responsible for using statistics, advanced mathematical techniques, and/or computer science to develop and validate predictive and machine-learning models for specific business needs. The Lead Quantitative Analytics Associate leverages advanced mathematical knowledge and analysis to provide solutions to predictive and prescriptive questions such as “What will happen next?” and “What will we do?”. Often large in scope, projects undertaken by the Lead Quantitative Analytics Associate involve self-directed data analysis and model building in response to a problem statement proposed by a business partner. Success factors include: timely and effective completion of tasks assigned by manager with manager and/or peer guidance; exercising functional knowledge in analytical programming languages, data literacy, and model development; effective communication of insights and data to peers; and developing work autonomy and problem-solving.
 
ESSENTIAL JOB FUNCTIONS
 Conduct quantitative analysis including hypothesis testing and root-cause analysis on large data sets with more autonomy
 Support the working group by identifying types of information needed for analysis or to inform business questions create data structures/transformations to be leveraged by groups for analysis
 Use statistical analysis and machine learning to develop, maintain, and anticipate considerations in implementation of models that address the right business need
 Use critical thinking to use the right approach for each problem statement
 Anticipate business need and make continuous improvements to models and processes
 
REQUIRED QUALIFICATIONS
 Bachelor’s degree (or its equivalent) in statistics, mathematics, economics, financial engineering, data sciences, predictive modeling, or other quantitative disciplines and at least 2 years of relevant experience; 1 with Master’s or PhD
 
DATA LITERACY
 Understanding of and ability to: Create data structures / transformations
 Identify and capture different types of information for business needs or necessary for analysis
 Data controls
 Hypothesis testing / root-cause analysis
 Leverage and anticipate considerations in implementation
 
TECHNOLOGY & TECHNIQUES
 Advanced Microsoft Office Suite
 SQL/NoSQLRelationship data structure
 Selecting and retrieving data including unstructured data retrieval, archival, and ETL
 Databases
 
Advanced Python/R/SAS: Databases
 Efficient coding
 Can build strong code controls and translate code into high-level commentary
 
Understanding of and ability to leverage: Cloud-based computing
 Distributed computing
 
MODEL BUILDING & MAINTENANCE
 Understanding of: Model use, requirements, and implementation needs
 Model Risk Management process and foundations
 Testing for deterioration and model health
 Scale and fundamental concepts of Machine Learning
 How statistical measurements are used
 Advanced data techniques for modeling frameworks
 
Ability to: Produce and identify information through statistical analysis
 Effectively explain model insights to peers and analytics community
 Identify preferred approach given the problem statement
 
EXPECTED COMPETENCIES
 Leadership: Some self-direction, likely will need some guidance and supervision; Starting to anticipate possible business problems – improving something that already exists
 Partnering / Influencing: Developing relationship building and interpersonal skills; Partnerships and influence typically at peer or “working group” level; Building influencing skills; demonstrated in area of expertise or assigned LOB
 Business Acumen: Understands business partner strategy and the business of banking at a high level; Asks the right questions; Understands upstream and downstream impacts
 Critical Thinking / Problem Solving: Demonstrates critical thinking; Analyzes, identifies and recommends appropriate solutions to moderately complex problems; Can translate data and answer the “why” question; Starting to understand impacts / intersections with others
 Communication: Solid writing skills; Can cohesively present and organize information in support of findings and recommendations; Demonstrates confidence in communicating a message (typically narrow in scope); Can tell a compelling story with data and information; Emerging presentation development and delivery skills
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
 
Job Posting Expiration Date: 04/17/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
 
#LI-Remote

Quant Analytics Lead Associate

Location: 
4910 Tiedeman Road, Brooklyn Ohio
 
Class Start Date: May 18th
 
Training Schedule: Monday thru Friday – 8 am EST to 5pm EST
 
Shift schedules after training: Must be available to work Monday – Friday. Full time shifts may range between 9 am EST to 9 pm EST This role requires on-site training for five months. Once all training, coaching, and development requirements are successfully completed, the role will be designated as fully remote.
 
Job Summary
 We are seeking a client-focused, curious Inbound Customer Service Specialist to support our business clients across a range of products, services, and online banking platforms with technical navigation. This role is key to delivering meaningful, solution-oriented interactions that build trust and long-term relationships for our business clients.
 
Essential Functions
 Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.
 
Build rapport and strengthen client relationships by actively listening, identifying needs, and resolving inquiries with care and accuracy.
 
Educate clients on product features, service benefits, and digital tools to simplify their work and empower their business operations.
 
Provide first-line technical support for online banking platforms, including troubleshooting connectivity, enrollment support, system navigation inquiries, and browser assistance.
 
Translate complex technical concepts into clear, concise and client-friendly language.
 
Demonstrate intellectual curiosity and apply problem-solving skills to resolve client issues on first contact, especially regarding technological solutions for cellular phones, computers, and operating systems.
 
Collaborate with internal teams to ensure timely resolution and follow-up on escalated or complex cases.
 
Document interactions and resolutions accurately in accordance with compliance and service standards within the system of record.
 
Stay current on product updates, system enhancements, and compliance requirements.
 
Contribute to a positive team environment by sharing knowledge, mentoring peers, and supporting team goals.
 
Perform other duties as assigned; duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.
 
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
 
Education
 High school diploma or equivalent required; associate or bachelor’s degree preferred.
 
Work Experience
 Minimum 2 years of experience in customer service, technical support, or financial services.
 
Demonstrated success in problem solving and resolving client issues/concerns
 
Previous experience in a fast paced, high volume, and high-pressure environment
 
Skills
 Client Engagement: Ability to build rapport and communicate effectively with clients through verbal, written, and interpersonal channels. This skill ensures a client-centric approach that fosters trust, and satisfaction.
 
Customer Service Excellence: The ability to deliver high-quality service by professionally handling inquiries, resolving issues, and building lasting client relationships. This skill is essential for maintaining customer satisfaction and loyalty in a fast-paced call center setting.
 
Technical Issue Resolution: Capability to identify, analyze, and resolve technical issues while explaining solutions to clients. This skill is essential for maintaining service continuity and client confidence in technical support interactions.
 
System Navigation: Ability to professionally navigate multiple systems including web browsers, websites, mobile applications, and internal systems. This skill supports efficient handling of client inquiries and internal processes.
 
Strategic Problem Solving: The ability to analyze situations, identify root causes, and implement effective solutions to complex issues. This skill supports operational efficiency and enhances client trust in the department’s capabilities.
 
Adaptability: Capacity to remain flexible, empathetic, and patient in a dynamic call center environment. This skill enables effective handling of client needs and unexpected challenges.
 
Intellectual Curiosity: Proactive interest in learning and understanding technological tools and solutions. This skill drives continuous improvement and innovation in service delivery.
 
Script Adherence: Ability to read and follow call center scripts when handling different scenarios. This skill ensures consistency, compliance, and quality in client interactions.
 
Storytelling: The ability to apply storytelling principles to create engaging, and purposeful conversations that will influence clients with positive and professional outcomes. This skill helps shape positive client perceptions, build trust, and guide interactions toward successful outcomes in a call center environment.
 
Effective Communication: The capacity to convey information clearly and professionally through verbal, written, and interpersonal channels. This skill ensures mutual understanding and supports efficient collaboration across teams and with clients.
 
Physical Demands
 General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
 
This is an evergreen posting. We continuously accept applications for this role to build a pipeline of qualified candidates for future openings. While there may not be an immediate vacancy, your application may be considered for upcoming opportunities aligned with this position.
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
 Please click here for a list of benefits for which this position is eligible.
 
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
 
Job Posting Expiration Date: 05/01/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
 
#LI-Hybrid

Commercial Banking Contact Center Specialist II

Location: 
103 Peterboro Street - Canastota, New York 13032
 
Job Summary
 Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
 
Essential FunctionsEmbodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
 Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
 Proactively work to identify and resolve client servicing issues, escalating as needed.
 Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
 Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
 Attend and participate in in-person morning huddles and end of day debriefs.
 Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
 Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
 Work on Saturdays as directed by management.
 Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
 Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
 
EducationHigh School Diploma , GED, or equivalent business experience (required)
 
Work Experience Experience in a client service role (required)
 Experienced in cash handling (required)
 General understanding of PC with Windows based applications and calculator (required)
 
Licenses and CertificationsNotary License (preferred)
 
SkillsIs knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
 Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).
 Strong work ethic and high level of integrity.
 Excellent time management skills.
 This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly.
 Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.
 Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
 Ensuring accuracy in transactions and maintaining organized records
 Ability to identify and resolve client servicing issues efficiently
 Understanding and following banking regulations and security procedures
 Skills in identifying financial needs and promoting relevant banking products and services
 Awareness of techniques to detect and prevent fraudulent activities
 Collaborating effectively with teammates to ensure smooth operations
 
Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
 
Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
 
Driving RequirementsAbility to occasionally operate a motor vehicle with a valid driver's license.
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Job Posting Expiration Date: 06/11/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Teller

Location: 
84 Main St - Attica, New York 14011
 
Job Summary
 Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
 
Essential Functions
 Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
 Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
 Proactively work to identify and resolve client servicing issues, escalating as needed.
 Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
 Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
 Attend and participate in in-person morning huddles and end of day debriefs.
 Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.
 Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
 Work on Saturdays as directed by management.
 Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
 Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
 
Education
 High School Diploma , GED, or equivalent business experience (required)
 
Work Experience
 Experience in a client service role (required)
 Experienced in cash handling (required)
 General understanding of PC with Windows based applications and calculator (required)
 
Licenses and Certifications
 Notary License (preferred)
 
Skills
 Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
 Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).
 Strong work ethic and high level of integrity.
 Excellent time management skills.
 This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly.
 Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.
 Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
 Ensuring accuracy in transactions and maintaining organized records
 Ability to identify and resolve client servicing issues efficiently
 Understanding and following banking regulations and security procedures
 Skills in identifying financial needs and promoting relevant banking products and services
 Awareness of techniques to detect and prevent fraudulent activities
 Collaborating effectively with teammates to ensure smooth operations
 
Core Competencies
 All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
 
Physical Demands
 Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
 
Driving Requirements
 Ability to occasionally operate a motor vehicle with a valid driver's license.
 #INDTEL
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Job Posting Expiration Date: 06/12/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Location: 
782 Hoosick Rd - Troy, New York 12180
 
Job Summary
 Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
 
Essential Functions
 Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
 Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.
 Consistently attains individual activity, behavior, and outcome goals and expectations.
 Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
 Developing strong partnerships with branch teammates and line of business partners – focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
 Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
 Support of branch operations including assisting with client transactions on the Teller line as needed.
 Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
 Work on Saturdays as directed by management.
 Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
 Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
 
Education
 High School Diploma , GED or equivalent business experience (required) or
 Bachelor's Degree (preferred)
 
Work Experience
 Minimum 1 year of Experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience. KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations. (required)
 Understanding of consumer credit - including loan to value, debt to income and credit reports. (required)
 Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required)
 Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred)
 Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required)
 Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required)
 Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required)
 
Licenses and Certifications
 Notary License (preferred)
 
Skills
 Is knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
 Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.
 Strong work ethic and high level of integrity.
 Excellent time management skills.
 Building and nurturing relationships with clients including identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs.
 Being attentive to client needs, resolving issues promptly, and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank.
 Ability to evaluate financial information to understand clients' financial health, identify investment opportunities, and recommend strategies.
 Understanding and managing risks associated with banking operations and client transactions.
 Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services.
 Accurate and efficient handling of cash transactions.
 
Core Competencies
 All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
 
Physical Demands
 Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
 
Driving Requirements
 Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
 
Work Location Category
 
Branch
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Job Posting Expiration Date: 06/15/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Personal Banker

Location: 
133 East Main Street - Plainville, Connecticut 06062
 
Job Summary
 Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
 
Essential FunctionsEmbodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
 Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.
 Consistently attains individual activity, behavior, and outcome goals and expectations.
 Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).
 Developing strong partnerships with branch teammates and line of business partners – focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.
 Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.
 Support of branch operations including assisting with client transactions on the Teller line as needed.
 Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.
 Work on Saturdays as directed by management.
 Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
 Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
 
EducationHigh School Diploma , GED or equivalent business experience (required) or
 Bachelor's Degree (preferred)
 
Work Experience1+ years Experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience. KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations. (required)
 Understanding of consumer credit - including loan to value, debt to income and credit reports. (required)
 Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required)
 Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred)
 Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required)
 Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required)
 Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required)
 
Licenses and CertificationsNotary License (preferred)
 
SkillsIs knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
 Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients’ financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.
 Strong work ethic and high level of integrity.
 Excellent time management skills.
 Building and nurturing relationships with clients including identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs.
 Being attentive to client needs, resolving issues promptly, and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank.
 Ability to evaluate financial information to understand clients' financial health, identify investment opportunities, and recommend strategies.
 Understanding and managing risks associated with banking operations and client transactions.
 Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services.
 Accurate and efficient handling of cash transactions.
 
Core CompetenciesAll KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
 
Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
 
Driving RequirementsAbility to routinely and frequently operate a motor vehicle with a valid driver's license.
 
Work Location Category
 Branch
 
COMPENSATION AND BENEFITS
 This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
 Please click here for a list of benefits for which this position is eligible.
 
Job Posting Expiration Date: 05/31/2026
 
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
 Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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