Qureos Mentor

KeyBank

<div><p><b>Location:</b></p>
11501 Outlook Street, Overland Park Kansas<p></p><p><b>
Job Summary</b><br>
This position will be responsible for helping drive the financial performance of the assigned Line of Business (LOB) or department within Finance. This role provides critical support for Key's strategic priority of deepening and growing relationships with our clients. Strong partnering skills and effective communication are integral competencies of this position as an individual in this role will be working closely with senior leadership in both the Line of Business and Corp Finance team. They must be comfortable working in a fast paced and dynamic environment with ability to provide solutions and analysis with limited direction at times.<br>
<br>
<b>Essential Functions</b></p><ul><li>
Develop or enhance existing driver based forecast models to predict financial performance under different scenarios and reduce limitations related to qualitative overlays.</li><li>
Owns the monthly forecast process for Line of Business<b> </b>and provides oversight to business performance versus plan and actuals with the ability to quickly identify risks and opportunities to the forecast.</li><li>
Manage new business pricing for servicing assignments.</li><li>
Oversee regulatory compliance and internal/external audits.</li><li>
Understand macroeconomic factors that impact the business and connect the trends to financials and the performance of the business.</li><li>
Utilizes analytics to create linkages across different client sets to provide insight into profitability and behavior across client cohorts.</li><li>
Creates reporting to track progress relative to strategic initiatives.</li><li>
Provides perspective on external benchmarks to business performance and strategic positioning.</li><li>
Partners with the Line of Business, Finance and Corporate Treasury teams to provide insight and transparency into performance relative to strategic priorities and key performance metrics.</li><li>
Presents to senior leadership on a quarterly or monthly basis with a focus on translating business driver trends to forward looking risks and opportunities.</li><li>
Proactively reviews financials/client activity and works closely with Line of Business partners to elevate critical topics for monthly business reviews.</li><li>
Lead and develop a high performing team of analysts.</li><li>
Provides support around month-end close including variance analysis and impact to future performance.</li><li>
Proactively seek out opportunities to eliminate inefficient or redundant activities and reporting.</li><li>
Continuously identify areas where manual processes can be transformed into automated or self-service activities.</li><li>
Supports Finance initiatives as needed.</li><li>
Performs other duties as assigned; duties, responsibilities and/or activities may change, or new ones may be assigned at any time with or without notice.</li><li>
Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key&rsquo;s clients and Key.</li></ul><p><b><br>
Education</b></p><ul><li>
Bachelor's Degree or equivalent experience (Finance, Accounting or related field) (preferred)</li></ul><p><b><br>
Work Experience</b></p><ul><li>
7+ years of diverse analytical experience in Finance (required)</li><li>
Exposure to Banking or Financial Services (preferred)</li><li>
Previous managerial experience (preferred)</li><li>
Experience using financial systems (e.g., Workday, Adaptive Planning, TM1, Cognos) and analytical tools (e.g., Excel, Tableau, SAS, PowerPoint) to manage data and deliver insights (preferred)</li></ul><p><b><br>
Skills</b></p><ul><li>
Strong managerial reporting and risk management mindset.</li><li>
Procedure writing acumen.</li><li>
Demonstrated aptitude in performing and assessing audits.</li><li>
Strong presenting skills including regular usage of Excel and PowerPoint.</li><li>
The ability to develop and refine financial models that predict future performance based on business drivers, macroeconomic trends, and scenario planning.</li><li>
Expertise in interpreting financial statements, identifying trends, and performing variance analysis to support decision-making and performance improvement.</li><li>
A deep understanding of the business model, industry dynamics, and how financial decisions impact strategic goals and operational outcomes.</li><li>
Capability to lead, mentor, and develop high-performing finance teams, fostering collaboration, accountability, and continuous improvement.</li><li>
Ability to translate complex financial data into clear, actionable insights for senior leadership and cross-functional partners.</li><li>
Monitoring and analyzing key performance indicators (KPIs) to assess business health and drive accountability across departments.</li><li>
Identifying inefficiencies in financial operations and implementing automation or self-service tools to streamline reporting and analysis.</li><li>
Understanding financial and operational risks, including the ability to anticipate and mitigate potential impacts through proactive planning.</li><li>
Focusing on internal and external client needs by aligning financial strategies with service delivery and relationship growth.</li></ul><p><b><br>
Core Competencies</b></p><ul><li>
All KeyBank employees are expected to demonstrate Key&rsquo;s Values and abide by Key&rsquo;s Code of Conduct.</li></ul><p><b><br>
Equipment Used</b></p><ul><li>
PC or laptop and standard office technology.</li><li>
Enterprise-approved platforms and analytics tools.</li><li>
Reporting, dashboarding, and document management systems.</li></ul><p><b><br>
Training Provided</b></p><ul><li>
Ongoing compliance, data privacy, cybersecurity, and regulatory training.</li></ul><p></p><p><b>
Physical Demands and Travel</b></p><ul><li>
In office attendance in Overland Park, KS.</li><li>
Occasional travel may be required.</li></ul><p></p><p>
COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p><p>
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>
Job Posting Expiration Date: 08/31/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p><br>
<p></p>
#LI-Hybrid</div>

Vice President - Finance & Commercial Real Estate

<div><p><b>Location:</b></p>
127 Public Square, Cleveland Ohio<p></p><p><b>
Location: </b>Cleveland, OH or Buffalo NY; Cleveland OH, preferred.</p><div><div><div><div><div><div><div><div><div><ul><li><p>
Hybrid Requirement (if within specific cities): Selected candidate resides in Key Bank footprint are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).</p></li><li><p>
Remote Option: If the selected candidate lives outside of KeyBank&rsquo;s geographic footprint, the position will be considered fully remote.</p></li><li><p>
Open to those residing in the United States.</p></li></ul></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Summary</b></p><p>
As a leader in the Commercial Bank Strategy &amp; Ventures Team, the Strategic Planning Leader will partner closely with the Head of Strategy, Commercial Bank leadership, and external stakeholders to define, prioritize, and execute strategic business initiatives.</p><p>
This role requires developing a deep understanding of market dynamics, customer needs, product capabilities, and the competitive landscape to support sustained business growth. The leader will own a portfolio of high-priority, interrelated initiatives and establish operating rhythms to deliver against shared business objectives.</p><p></p><p>
The Strategic Planning Leader will drive clarity, alignment, and execution across complex, fast-moving priorities by leveraging strong business acumen, critical thinking, and relationship management skills. This role is instrumental in enabling the Commercial Bank to achieve its growth ambitions over the next strategic planning horizon.</p><p></p><p><b>
Essential Functions</b></p><ul><li>
Lead multiple strategic initiatives in a fast-paced, dynamic environment, including engagement with third-party partners</li><li>
Collaborate across internal and external stakeholders to drive alignment and achieve business outcomes</li><li>
Own, grow, and optimize partnerships across fintechs, venture capital firms, and strategic industry groups</li><li>
Lead national and market-level Commercial Bank strategic planning in partnership with Strategy and Performance Management teams</li><li>
Serve as the central point of coordination for Commercial Bank Healthcare strategy, partnering across sales, product, operations, and cross-line-of-business teams</li><li>
Translate strategic priorities into actionable plans and ensure effective execution across stakeholders</li><li>
Establish governance, operating rhythms, and performance tracking mechanisms to support execution</li><li>
Define success metrics and key performance indicators; monitor progress and adjust strategies as needed</li><li>
Influence senior leadership, including the Commercial Bank Leadership Team (CBLT), to align priorities and accelerate decision-making</li><li>
Identify and remove barriers to execution to ensure consistent delivery of strategic objectives</li></ul><p></p><p><b>
Education</b></p><ul><li>
Bachelor&rsquo;s degree in Business, Finance, Strategy, or a related field required</li><li>
MBA or other advanced degree preferred</li></ul><p></p><p><b>
Work Experience</b></p><ul><li>
8+ years of experience in strategy planning, management consulting, program management, corporate development or relevant industry roles</li><li>
5 years in commercial banking or related industry experience</li><li>
Demonstrated success leading complex, cross-functional strategic initiatives</li><li>
Experience within financial services, fintech, venture capital, or partnership-driven environments</li><li>
Proven ability to work with and influence senior executives and leadership teams</li><li>
Experience managing external partners, vendors, or consulting resources preferred</li></ul><p></p><p><b>
Certifications &amp; Licenses</b></p><ul><li>
Relevant professional certifications (e.g., CFA, PMP, or similar) are a plus</li></ul><p></p><p><b>
Skills</b></p><ul><li><b>
Strategic Thinking:</b> Ability to translate complex business challenges into clear, actionable strategies</li><li><b>
Initiative Leadership:</b> Proven ability to lead multiple, high-priority initiatives simultaneously</li><li><b>
Cross-Functional Collaboration:</b> Ability to drive alignment across diverse teams (sales, product, operations, strategy)</li><li><b>
Stakeholder Engagement</b>: Proven ability to influence and align senior leaders while building strong relationships across internal teams and external partners</li><li><b>
Business Acumen:</b> Deep understanding of commercial banking, market dynamics, and growth drivers</li><li><b>
Data-Driven Performance Management: </b>Leverages analytical thinking to guide decision-making, define KPIs, track progress, and drive accountability for results</li><li><b>
Program Management</b>: Expertise in structuring work, managing dependencies, and driving execution</li><li><b>
Change Leadership:</b> Ability to lead through ambiguity and drive organizational alignment during change</li><li><b>
Partnership Development:</b> Experience building and managing fintech, VC, and strategic partnerships</li><li><b>
Communication:</b> Clear, concise, and effective communication with executive-level presentation skills</li><li><b>
Operational Excellence:</b> Ability to establish governance, processes, and operating rhythms</li><li><b>
Adaptability:</b> Comfortable navigating evolving priorities and ambiguous business conditions</li></ul><p></p><p><b>
Physical Demands</b></p><ul><li>
Primarily a sedentary role requiring extended periods of sitting and computer use</li><li>
Ability to participate in meetings, presentations, and collaborative sessions (virtual and in-person)</li><li>
Minimal physical exertion required</li></ul><p></p><p><b>
Travel / Driving Requirements</b></p><ul><li>
Occasional travel may be required to support stakeholder engagement, strategic planning sessions, and partnership activities</li><li>
Travel expectations may vary based on business needs</li></ul><p></p><p><i>
This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis.</i><i>
</i></p><p></p><p>COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p><p>
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>
Job Posting Expiration Date: 08/06/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p><br>
<p></p>
#LI-Remote</div>

Strategic Planning & Growth Enablement Leader Commercial Bank

<div><p><b>Location:</b></p>
4910 Tiedeman Road, Brooklyn Ohio<p></p><p><b>
Department:</b> Contact Center Technology<br>
<b>Experience:</b> 4+ years</p><p></p><h3 class="jobSectionHeader"><b>
About the Role</b></h3><p>
KeyBank is seeking a <b>Lead AI Engineer</b> to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences.</p><p>
Unlike a traditional technical lead role, this position is deeply focused on <b>hands-on AI engineering and solution delivery</b>. The Lead AI Engineer will spend the majority of their time designing, building, coding, integrating, and optimizing AI-powered applications while providing technical guidance across initiatives.</p><p>
The Lead AI Engineer partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable conversational AI solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li>
Design and develop AI-powered IVR and voice bot solutions leveraging modern conversational AI frameworks.</li><li>
Lead the technical architecture, engineering design, and implementation of AI-driven customer experience initiatives.</li><li>
Build and develop Node.js / TypeScript microservices aligned to cloud-native and low-latency voice requirements.</li><li>
Own end-to-end delivery of complex AI features, from concept and design through deployment and production support.</li><li>
Apply agentic AI patterns utilizing Gemini, LangGraph, LangChain, and emerging AI frameworks to enhance conversational experiences.</li><li>
Develop, test, evaluate, and optimize prompts, workflows, and AI orchestration strategies.</li><li>
Collaborate across the contact center technology ecosystem to support call routing, self-service, and agent handoff scenarios.</li><li>
Provide technical mentorship and code review support while contributing directly to development efforts.</li><li>
Establish engineering best practices for AI solution development, testing, deployment, and observability.</li><li>
Apply SRE principles to ensure resiliency, scalability, monitoring, and production readiness.</li><li>
Ensure solutions comply with security and regulatory requirements (PII / PCI).</li></ul><p></p><h3 class="jobSectionHeader"><b>
Required Skills &amp; Qualifications</b></h3><ul><li>
4+ years of software engineering experience, including 2+ years as a <b>Lead AI Engineer, Lead Engineer, Principal Engineer, or comparable senior technical contributor role</b>.</li><li>
Strong hands-on experience building and deploying AI-powered applications and services.</li><li>
Strong, hands-on experience with Node.js / TypeScript.</li><li>
Proven experience designing and delivering cloud-native solutions on GCP.</li><li>
Experience implementing and integrating LLMs, conversational AI platforms, and agentic AI frameworks.</li><li>
Solid understanding of microservices architecture, APIs, and distributed systems.</li><li>
Hands-on Kubernetes experience, including GKE cluster setup and platform operations.</li><li>
Experience with IVR, voice bots, conversational AI, or contact center technologies.</li><li>
Strong collaboration skills across engineering, product, and operations teams.</li><li>
Excellent technical judgment, communication, and problem-solving skills.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Experience with conversational AI and agentic frameworks (Gemini, LangGraph, LangChain).</li><li>
Experience developing AI agents, orchestration workflows, and multi-agent solutions.</li><li>
Knowledge of voice flows, call routing, containment, and agent escalation.</li><li>
Experience working in regulated or financial services environments.</li><li>
Familiarity with CI/CD pipelines, containerization, and Infrastructure as Code.</li><li>
Experience working in Agile delivery models at enterprise scale.</li><li>
Demonstrated experience with Agentic &quot;Vibe Coding&quot; &mdash; rapid prototyping and iterative development using AI-assisted coding tools, prompts, and agent-driven workflows.</li></ul><p></p><p><i>
This position is NOT eligible for employment visa sponsorship for non-U.S. citizens.</i></p><p></p><p>
COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p><p>
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>
Job Posting Expiration Date: 09/11/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p><br>
<p></p>
#LI-Remote</div>

Lead AI Engineer

<div><p><b>Location:</b></p>
4224 Ridge Lea Road, Amherst New York<p></p><p><b>
ABOUT THE JOB (JOB BRIEF)</b></p><p>
Credit Portfolio Analysts serve as portfolio monitoring managers of Key Community Bank&rsquo;s Small Business Commercial portfolio. They are responsible for the development and execution of portfolio management strategies to maintain asset quality while ensuring compliance with credit policy and guidelines. They gather and analyze various pieces of credit information to monitor approvals and declinations decisioned by the underwriting team, drive workflow, and proactively take the necessary actions.
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS</b></p><ul><li>
Ability to analyze credit data including underwriting decisions, document and communicate findings providing relative guidance.</li><li>
Monitor various queues related to portfolio activities.</li><li>
Perform critical post approval/booking certification functions to maintain data integrity and quality by assessing critical data elements (i.e. Customer and facility risk ratings, proper Probability of Default and Loss Given Default, citing of credit policy exceptions, compliance around restricted industries, etc.) and make determination as to compliance with underwriting guidelines and credit policy.</li><li>
Closely monitor all asset quality measures including performance against tolerances.</li><li>
Periodic assignments related to the constantly changing risk management environments using knowledge of commercial loan systems, data elements and policy/procedures.</li><li>
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice<br>
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key&rsquo;s clients and Key.</li></ul><p></p><p><b>
REQUIRED QUALIFICATIONS</b></p><ul><li>
Bachelor&rsquo;s Degree with a preferred focus on Business course work, or equivalent work experience.</li><li>
Satisfactory understanding and knowledge of commercial credit policies, procedures, and loan systems (preferred)</li><li>
Familiarity with, and understanding of, commercial credit underwriting/approval methodologies and their use (preferred)</li><li>
Ability to work well individually as well as part of a team.</li><li>
Accomplished self-starter and well-organized in thought and action.</li><li>
Possess a process improvement mindset.</li><li>
Strong organizational skills, ability to set priorities in a multitask environment.</li><li>
Satisfactory knowledge and proficiency in working with personal computers and business software (e.g. Microsoft Office - Word, Excel, Access and PowerPoint).</li><li>
Commitment to core values; Teamwork, Respect, Accountability, Integrity, Leadership</li></ul><p><b><br>
Core Competencies</b></p><ul><li>
All KeyBank employees are expected to demonstrate Key&rsquo;s Values and abide by Key&rsquo;s Code of Conduct.</li></ul><p><b><br>
Physical Demands</b></p><ul><li>
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.</li></ul><p><b><br>
Work Location Category</b></p><ul><li>
Hybrid- 3+ days in office. Preferred location is Amherst, NY however will consider applicants local to Brooklyn, OH.</li></ul><p></p><p>
COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p><p>
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.</p><p></p>
Job Posting Expiration Date: 08/06/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p><br>
<p></p>
#LI-Hybrid</div>

Credit Analyst (Small Business Credit Underwriting Quality Assurance Team)

<div><p><b>Location:</b></p>
2547 Youngstown Lockport Road - Ransomville, New York 14131<p></p><b>
Job Summary</b><br>
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Teller, you provide excellent client service in-person by welcoming both new and existing clients to the Bank and assisting them with their account transactions and servicing needs, including identifying and resolving client servicing issues. Tellers, through conversations with clients, listen to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.<br>
<br>
<b>Essential Functions</b><ul><li>
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.</li><li>
Assumes responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.</li><li>
Proactively work to identify and resolve client servicing issues, escalating as needed.</li><li>
Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.</li><li>
Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.</li><li>
Attend and participate in in-person morning huddles and end of day debriefs.</li><li>
Follows compliance, audit and security procedures, balances cash drawer within balancing guidelines.</li><li>
Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.</li><li>
Work on Saturdays as directed by management.</li><li>
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice</li><li>
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key&rsquo;s clients and Key.</li></ul><br>
<b>
Education</b><ul><li>
High School Diploma , GED, or equivalent business experience (required)
</li></ul><br>
<b>Work Experience</b><ul><li>
Experience in a client service role (required)
</li><li>Experienced in cash handling (required)
</li><li>General understanding of PC with Windows based applications and calculator (required)
</li></ul><br>
<b>Licenses and Certifications</b><ul><li>
Notary License (preferred)
</li></ul><br>
<b>Skills</b><ul><li>
Is knowledgeable about the client&rsquo;s accounts and business with the bank and uses sound judgment with clients and transactions.</li><li>
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).</li><li>
Strong work ethic and high level of integrity.</li><li>
Excellent time management skills.</li><li>
This skill involves managing and maintaining client accounts, ensuring accuracy and security. As a teller, you would assist clients with updating account information and ensuring all transactions are processed correctly.</li><li>
Educating clients on managing their finances effectively and promoting financial health. As a teller, you would identify opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.</li><li>
Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift</li><li>
Ensuring accuracy in transactions and maintaining organized records</li><li>
Ability to identify and resolve client servicing issues efficiently</li><li>
Understanding and following banking regulations and security procedures</li><li>
Skills in identifying financial needs and promoting relevant banking products and services</li><li>
Awareness of techniques to detect and prevent fraudulent activities</li><li>
Collaborating effectively with teammates to ensure smooth operations</li></ul><br>
<b>
Core Competencies</b><ul><li>
All KeyBank employees are expected to demonstrate Key&rsquo;s Values and abide by Key&rsquo;s Code of Conduct.
</li></ul><br>
<b>Physical Demands</b><ul><li>
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 &ndash; 10 lbs., occasional lifting of up to 30 lbs.</li></ul><br>
<b>
Driving Requirements</b><ul><li>
Ability to occasionally operate a motor vehicle with a valid driver's license.</li></ul><br>
<b>
Work Location Category</b><br>
<ul><li>
Branch</li></ul><p></p><p>
COMPENSATION AND BENEFITS</p>
This position is eligible to earn a base hourly rate in the range of $18.00 - $23.08 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.<p></p><p>
Please click here for a list of benefits for which this position is eligible.</p><p></p>
Job Posting Expiration Date: 10/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<p></p><p>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</p></div>

Teller

<div><div><b>Location: </b>120 North West End Blvd - Quakertown, Pennsylvania 18951<br>
</div><div><b>
Job Summary:</b><br>
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.<br>
<br>
<b>Essential Functions:</b></div><ul><li>
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.</li><li>
Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.</li><li>
Consistently attains individual activity, behavior, and outcome goals and expectations.</li><li>
Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).</li><li>
Developing strong partnerships with branch teammates and line of business partners &ndash; focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.</li><li>
Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.</li><li>
Support of branch operations including assisting with client transactions on the Teller line as needed.</li><li>
Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.</li><li>
Work on Saturdays as directed by management.</li><li>
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice</li>
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key&rsquo;s clients and Key.<br>
<li>
</li></ul><div><b>
Education:</b></div><ul><li>
High School Diploma , GED or equivalent business experience (required).</li>
Bachelor's Degree (preferred).<br>
<li>
</li></ul><div><b>
Work Experience:</b></div><ul><li>
Minimum of 1 year experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience. KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations. (required).</li><li>
Understanding of consumer credit - including loan to value, debt to income and credit reports. (required).</li><li>
Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required).</li><li>
Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred).</li><li>
Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required).</li><li>
Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required).</li>
Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required).<br>
<li>
</li></ul><div><b>
Licenses and Certifications:</b></div>
Notary License (preferred).<br>
<ul><li>
</li></ul><div><b>
Skills:</b></div><ul><li>
Is knowledgeable about the client&rsquo;s accounts and business with the bank and uses sound judgment with clients and transactions.</li><li>
Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients&rsquo; financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.</li><li>
Strong work ethic and high level of integrity.</li><li>
Excellent time management skills.</li><li>
Building and nurturing relationships with clients including identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs.</li><li>
Being attentive to client needs, resolving issues promptly, and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank.</li><li>
Ability to evaluate financial information to understand clients' financial health, identify investment opportunities, and recommend strategies.</li><li>
Understanding and managing risks associated with banking operations and client transactions.</li><li>
Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services.</li>
Accurate and efficient handling of cash transactions.<br>
<li>
</li></ul><div><b>
Core Competencies:</b></div>
All KeyBank employees are expected to demonstrate Key&rsquo;s Values and abide by Key&rsquo;s Code of Conduct.<br>
<ul><li>
</li></ul><div><b>
Physical Demands:</b></div>
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 &ndash; 10 lbs., occasional lifting of up to 30 lbs.<br>
<ul><li>
</li></ul><div><b>
Driving Requirements:</b></div>
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.<br>
<ul><li>
</li></ul><div><b>
Work Location Category:</b></div>
Branch.<br>
<ul><li>
</li></ul><div><b>
COMPENSATION AND BENEFITS:</b></div><div>
This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.<br>
</div><div>
Please click here for a list of benefits for which this position is eligible.<br>
</div><div>
Job Posting Expiration Date: 08/07/2026<br>
<br>
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.<br>
</div><div>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</div><br>
<b>
About KeyBank:</b><p><br>
Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.</p></div>

Personal Banker - R-39694

<div><div><b>Description</b></div><div><b>
Location: </b>732 Norristown Road - Maple Glen, Pennsylvania 19002.</div><div></div><div><b><br>
Job Summary:</b><br>
Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts. As part of the branch team, the Personal Banker will work toward attracting new clients to Key and work with existing clients to develop and expand relationships based on their unique financial goals, leading to client confidence in their finances. The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual. Strong and effective teamwork, paired with communication polish and confidence, are critical for this role. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.<br>
<br>
<b>Essential Functions:</b></div><ul><li>
Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.</li><li>
Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.</li><li>
Consistently attains individual activity, behavior, and outcome goals and expectations.</li><li>
Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.).</li><li>
Developing strong partnerships with branch teammates and line of business partners &ndash; focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence.</li><li>
Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions.</li><li>
Support of branch operations including assisting with client transactions on the Teller line as needed.</li><li>
Participate in and occasionally facilitate in-person morning huddles and end of day debriefs.</li><li>
Work on Saturdays as directed by management.</li><li>
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice</li><li>
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key&rsquo;s clients and Key.</li></ul><div><br>
<b>
Education:</b></div><ul><li>
High School Diploma , GED or equivalent business experience (required) or.</li><li>
Bachelor's Degree (preferred).</li></ul><div><br>
<b>
Work Experience:</b></div><ul><li>
Minimum of 1 year experience in developing current and new customer relationships, achieving sales goals, and building referral sources. Experience with sales is more important than financial services experience. KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations. (required).</li><li>
Understanding of consumer credit - including loan to value, debt to income and credit reports. (required).</li><li>
Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required).</li><li>
Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred).</li><li>
Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required).</li><li>
Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required).</li><li>
Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required).</li></ul><div><br>
<b>
Licenses and Certifications:</b></div><ul><li>
Notary License (preferred).</li></ul><div><br>
<b>
Skills:</b></div><ul><li>
Is knowledgeable about the client&rsquo;s accounts and business with the bank and uses sound judgment with clients and transactions.</li><li>
Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients&rsquo; financial wellness goals, leveraging system generated lead lists, walk-ins, and professional contacts.</li><li>
Strong work ethic and high level of integrity.</li><li>
Excellent time management skills.</li><li>
Building and nurturing relationships with clients including identifying potential clients, engaging with them to understand their needs, and developing strategies to convert them into long-term clients. It also includes deepening relationships with existing clients by offering additional products and services that meet their evolving needs.</li><li>
Being attentive to client needs, resolving issues promptly, and ensuring a positive banking experience. Excellent client service helps build trust and encourages clients to continue banking with KeyBank.</li><li>
Ability to evaluate financial information to understand clients' financial health, identify investment opportunities, and recommend strategies.</li><li>
Understanding and managing risks associated with banking operations and client transactions.</li><li>
Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services.</li><li>
Accurate and efficient handling of cash transactions.</li></ul><div><br>
<b>
Core Competencies:</b></div><ul><li>
All KeyBank employees are expected to demonstrate Key&rsquo;s Values and abide by Key&rsquo;s Code of Conduct.</li></ul><div><br>
<b>
Physical Demands:</b></div><ul><li>
Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 &ndash; 10 lbs., occasional lifting of up to 30 lbs.</li></ul><div><br>
<b>
Driving Requirements:</b></div><ul><li>
Ability to routinely and frequently operate a motor vehicle with a valid driver's license.</li></ul><div><br>
<b>
Work Location Category:</b></div><ul><li>
Branch.</li></ul><div></div><div><b><br>
COMPENSATION AND BENEFITS:</b></div><div>
This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.</div><div></div><div><br>
Please click here for a list of benefits for which this position is eligible.</div><div></div><div><br>
Job Posting Expiration Date: 05/15/2026<br>
<br>
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.</div><div></div><div><br>
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.</div><br>
<b>
About KeyBank:</b><p><br>
Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.</p></div>

Personal Banker - R-37950

Join KeyBank and explore 46   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.