Urwah Admin

Live Nation

<div>Job Summary:
JOB DESCRIPTION &ndash; Support Knowledge Analyst (Client Experience Analyst)
Location: Work from Home - Oregon, Maine, Florida, Pennsylvania, Texas, Montana, Indiana, Arkansas
Division: Ticketmaster North America, Client Support &amp; Operations &ndash; Strategic Initiatives
Contract Terms: Full Time - 40 hours per week
THE TEAM
Global Client Support &amp; Operations Organization has the mission to build a global center of excellence where all processes, tools &amp; best practices are applied to all regions across the globe to achieve the highest levels of employee, fan &amp; client satisfaction. This role fits specifically within the Strategy &amp; Analytics team, which specializes in our CRM platform, new technology, digital experience and leveraging data to tell accomplish OKR&rsquo;s.
THE JOB
We are seeking a data-driven and detail-oriented Support Knowledge Analyst within Ticketmaster's Client Support &amp; Operations organization. This role focuses on measuring content effectiveness, identifying knowledge gaps, and driving continuous improvement through insights and analytics. By leveraging data, the Analyst will guide improvements in both our knowledge base and support community. The role requires cross-functional collaboration to enhance customer satisfaction, retention, and loyalty by aligning internal teams, tools, and processes around a unified, client-first vision.
WHAT YOU WILL BE DOING
<ul><li>Analyze knowledge base performance using Salesforce, Google Analytics, and BI tools.
</li><li>Identify trends, usage patterns, and content gaps to improve self-service, agent enablement, and decision-making.
</li><li>Partner with support, product, and content teams to prioritize updates and enhancements to the support community.
</li><li>Build and maintain dashboards tracking article engagement, search success, deflection, and feedback.
</li><li>Analyze usage and report on key KPIs such as case deflection, article helpfulness / feedback, search effectiveness, and content freshness.
</li><li>Collaborate with Knowledge Managers to refine taxonomy, tagging, workflows, and AI-driven strategies.
</li><li>Support the rollout and optimization of AI/ML tools that surface knowledge (e.g., chatbots, in-app help).
</li></ul>WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
<ul><li>3+ years of experience in analytics, knowledge management, content operations, or customer support
</li><li>Strong skills in Excel/Google Sheets; experience with BI tools (e.g., Tableau, Power BI, Domo) preferred
</li><li>Familiarity with knowledge base platforms such as Zendesk, ServiceNow, or Salesforce Knowledge
</li><li>Experience working with or supporting customer service teams
</li><li>Strong analytical and problem-solving skills, with the ability to turn data into actionable insights and compelling visualizations
</li><li>Excellent written and verbal communication skills
</li><li>Knowledge of search behavior and SEO best practices (internal and/or external)
</li><li>Familiarity with KCS (Knowledge-Centered Support) methodology a plus
</li><li>Experience with Salesforce Experience Cloud and/or the Coveo platform a plus
</li></ul>YOU (BEHAVIOURAL SKILLS)
<ul><li>We are looking for someone who shares our vision where we work globally to drive efficiency for the betterment of our employees and clients. This role will allow you to be creative in using data in solving problems with a lot of positive impact to our support.
</li></ul>BENEFITS &amp; PERKS
Through our &lsquo;Taking Care of Our Own&rsquo; program, we provide benefits across six key pillars:
<ul><li>HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
</li><li>YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
</li><li>WEALTH : 401(k) program with company match, stock reimbursement program
</li><li>FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
</li><li>CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
</li><li>OTHERS : Volunteer time off, crowdfunding match
</li></ul>LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world&rsquo;s largest live entertainment company.
Our mission at Ticketmaster is to connect people around the world to the live events they love. Ticketmaster is the world&rsquo;s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centers and theaters, Ticketmaster processes 550 million tickets per year across 35+ different countries.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you&rsquo;re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - Fans and clients count on us to power their live event experiences and we rely on each other to make it happen.
Teamwork &ndash; While we celebrate individual achievements, we know have more success as a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.</div>

Support Knowledge Analyst

<div>Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world&rsquo;s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
The Brand Management team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media &amp; Sponsorship division. We are a collection of resourceful, ambitious, and strategic minded individuals that thrive in an environment full of variables and unknowns. If you like to sit at a desk, write white papers, and theorize on how things should work this is not the job or team for you. If you&rsquo;re ready to do the best work of your life, we should talk.
You will support the day-to-day relationships and activities of Live Nation&rsquo;s strategic marketing partnerships with our top corporate brands. You will focus on a key financial services partner. This role will have an emphasis on leading and supporting at least three distinct sets of responsibilities: e-commerce initiatives, event support, and financial reporting. You will be directly involved in maximizing the value of the client relationship and performance of client&rsquo;s entertainment programs with a focus on:
<ul><li>Client Relationship Service
</li><li>Program Activation &amp; Performance
</li><li>Project Management
</li><li>Financial Performance, Budget Planning &amp; Reporting
</li><li>Innovation &amp; Growth
</li></ul>WHAT THIS ROLE WILL DO
<ul><li>Lead prioritization, development, and project management of e-commerce initiatives that seek to strengthen the partner&rsquo;s digital presence and drives increased payment usage.
</li><li>Support the planning, execution, and on-site delivery of custom events, artist experiences, hospitality programs, and festival activations in partnership with venue staff, production leads, and agency partners.
</li><li>Track key financial metrics measuring contractual deliverables of the partnership, creating client-facing reports along with key insights that inform future decision making.
</li><li>Own meeting agendas, recap notes, and next-step alignment to ensure every discussion drives progress, while executing and optimizing internal processes.
</li><li>Translate data insights into clear, compelling narratives that highlight measurable results, and demonstrate impact, uncover growth opportunities, and drive future business while articulating Live Nation&rsquo;s value proposition.
</li><li>Support team in financial management tracking actual expenses, processing invoices, and running budget scenarios to ensure fiscal discipline.
</li><li>Participate in key client meetings throughout the year, in-person and over Zoom &ndash; i.e. Mid-year reviews, end of year recaps, etc.
</li><li>Develop and grow relationships with cross-functional teams across Digital, Talent, Content Production, Legal, Finance, and Research to deliver insight-driven programs that meet client objectives.
</li><li>Explore marketing trends, emerging technologies, and best practices to add value to sponsorship programs
</li><li>Additional responsibilities as requested from Manager and/or Senior Management as requested
</li><li>Represents Live Nation with a commitment to integrity, respect for others, inclusivity, collaboration and professionalism.
</li></ul>WHAT THIS PERSON WILL BRING
<ul><li>4-6 years direct experience in brand management, client service, media or entertainment, and/or marketing consulting, advertising or activation agencies
</li><li>Proficiency with data organization and analysis
</li><li>Project management and organizational skills including managing multiple projects simultaneously
</li><li>Record of success building, selling, and/or delivering innovative marketing programs with measurable results
</li><li>Experience with marketing programs that blend physical and digital components preferred
</li><li>Work with recognizable global brands preferred
</li><li>High proficiency in Microsoft Office Suite, in particular Excel, PowerPoint, and Word
</li><li>Interest in music industry preferred, including knowledge of current/relevant artists and industry trends
</li><li>Work with recognizable global brands preferred
</li><li>Financial services industry experience a plus
</li><li>Ability to travel domestically 5-10 times per year, including on weekends
</li></ul>Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 
 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
-
The expected compensation for this position is: $70k - $75k
** Pay is based on a number of factors including market location, qualifications, skills, and experience.</div>

LN Media & Sponsorship || Senior Brand Manager

<div>Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world&rsquo;s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media &amp; Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media &amp; Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
We&rsquo;re looking for a seasoned operational and creative leader in the Post Production space who will support the high volume of Social content (400+ assets per month) created by our Content Marketing team to live on Live Nation Global social handles and beyond.
 
 
In this role, you&rsquo;ll be responsible for scoping, scheduling, resourcing, and overseeing all post-production projects. You will play a critical role in developing and evolving the technical infrastructure that supports the Post team, ensuring systems are optimized for performance and functionality. You will be accountable for developing and refining workflows to deliver a high daily volume of creative social assets. 
 
As the head of Post, you&rsquo;ll work closely to support all 5+ members of your own internal Post team, as well as onboarding and resourcing with a large network of freelancer designers, editors and animators as required by project. You will collaborate with cross-functional partners in Production and Creative to deliver cohesive campaigns, and support with realistic (yet challenging!) workback schedules to deliver work on time to a high standard. Additionally, you&rsquo;ll contribute to budget management and will be responsible for tracking department expenses and helping guide both day-to-day operational spending and larger strategic investments throughout the year.
 
 
The ideal candidate is a clear communicator, a team player, and someone who&rsquo;s passionate about Post Production and always looking for ways to improve.
WHAT THIS ROLE WILL DO
<ul><li>Review incoming project requests to assess scope, complexity, timelines, and resource needs.
</li><li>Educate internal partners on post-production timelines and best practices to support realistic planning and expectations.
</li><li>Develop project plans, assign post-production tasks, and create schedules to ensure timely delivery.
</li><li>Collaborate with producers, creatives, and stakeholders to align post workflows with overall project goals
</li><li>Foster a collaborative and positive team culture that values feedback, efficiency, and excellence.
</li><li>Conduct regular check-ins, performance reviews, and identify development opportunities for team members.
</li><li>Oversee and maintain the post-production infrastructure, including on-prem and/or cloud-based servers, storage systems, and dedicated editing suite.
</li><li>Define and continuously improve post-production workflows, from ingest to delivery.
</li><li>Implement QC processes to ensure all content meets technical and operating standards.
</li><li>Manage color, sound mix, and finishing processes, either in-house or with external partners as needed.
</li><li>Manage relationships with freelance editors, post houses, and other third-party vendors.
</li><li>Help track and manage the post-production budget, including software subscriptions, equipment purchases, and contractor spend.
</li></ul>WHAT THIS PERSON WILL BRING
<ul><li>10+ years of experience in post-production, with at least 6+ years in a supervisory or team lead role.
</li><li>Hands-on experience with Adobe Creative Suite (Premiere Pro, After Effects), DaVinci Resolve, and other common post tools.
</li><li>Experience managing or supporting MAM systems and post-production storage servers (e.g., NAS, SAN, cloud).
</li><li>Strong organizational and project management skills; familiarity with tools like Airtable, Asana, or Monday.com is a plus.
</li><li>Proven ability to manage multiple projects simultaneously in a fast-paced, high-volume environment.
</li><li>Strong communication and interpersonal skills with a collaborative mindset.
</li><li>Familiarity with remote post workflows and hybrid production environments.
</li></ul>BENEFITS &amp; PERKS
Our motto is &lsquo;Taking Care of Our Own&rsquo; through 6 pillars of benefits:
HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH : 401(k) program with company match, stock reimbursement program
FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS : Volunteer time off, crowdfunding match
EQUAL EMPLOYMENT OPPORTUNITY
We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 
 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
-
The expected compensation for this position is:
$132,000.00 USD - $165,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.</div>

LN Concerts, Head of Post Production

Join Live Nation and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Live Nation

ABOUT_COMPANY

Support Knowledge Analyst

LN Media & Sponsorship || Senior Brand Manager

LN Concerts, Head of Post Production