Qureos Mentor

Macrise Tech Solutions

One Behavioral has proudly served the Houston community for years, providing comprehensive outpatient and inpatient behavioral health and psychiatric services for both adults and children. As we continue to grow and expand, we are seeking an experienced Customer Service Representative/Patient Service Representative (PSR) to join our team.We are looking for a dedicated professional who shares our commitment to delivering exceptional patient care and upholding our core values. At One Behavioral, we prioritize both patient satisfaction and employee well-being, creating a supportive and rewarding work environment. We are excited to welcome individuals who are passionate about making a positive impact and contributing to our continued success.Management Partner: Macrise Tech SolutionsKey Responsibilities<ul><li>Schedule, reschedule, and cancel patient appointments accurately and efficiently.</li><li>Contact patients to arrange follow-up and future appointments.</li><li>Respond to patient inquiries via email, live chat, and other communication channels, assisting them in connecting with the appropriate healthcare provider.</li><li>Complete and maintain patient records in the Electronic Medical Records (EMR) system, ensuring all required documentation is uploaded before the initial appointment.</li><li>Collaborate with internal teams to route requests and resolve patient concerns by coordinating with the appropriate departments.</li><li>Serve as the first point of contact for patients, providing a warm, professional, and welcoming experience through excellent communication and customer service.</li><li>Maintain a thorough understanding of HIPAA regulations and ensure patient confidentiality and privacy are protected at all times.</li></ul>Pay: Rs50,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>Willing to work the night shift as per the US time zone?</li></ul>Experience:<ul><li>PSR: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: Remote

Patient Services Representative (PSR)-US Based

Digital Marketing ExecutiveCompany: One Behavioral Management Partner: Macrise Tech SolutionsOne Behavioral is a leading behavioral health provider dedicated to delivering comprehensive outpatient and inpatient psychiatric care to adults and children throughout the Houston area. As we continue to expand our services and strengthen our online presence, we are looking for a creative, data-driven, and results-oriented Digital Marketing Executive to join our growing team.If you are passionate about digital marketing, enjoy developing impactful campaigns, and thrive in a fast-paced environment, we'd love to hear from you.Key Responsibilities<ul><li>Plan, execute, and optimize digital marketing campaigns across multiple channels, including Google Ads, Meta (Facebook &amp; Instagram), LinkedIn, and email marketing.</li><li>Manage the organization's social media platforms by creating engaging content and maintaining a consistent brand voice.</li><li>Develop and implement content marketing strategies to increase brand awareness and patient engagement.</li><li>Monitor website performance and recommend improvements for SEO, user experience, and lead generation.</li><li>Track campaign performance using analytics tools such as Google Analytics, Google Search Console, and Meta Business Suite.</li><li>Generate regular reports on campaign performance, website traffic, conversions, and key marketing metrics.</li><li>Collaborate with internal teams to create marketing materials, promotional campaigns, and patient education content.</li><li>Conduct market research to identify industry trends, competitor activities, and growth opportunities.</li><li>Assist in planning and promoting community events, webinars, and healthcare awareness campaigns.</li><li>Ensure all marketing communications align with company branding and healthcare industry compliance standards.</li></ul>Qualifications<ul><li>Bachelor's degree in Marketing, Business Administration, Communications, or a related field.</li><li>2+ years of experience in digital marketing, preferably in healthcare or a service-based industry.</li><li>Strong knowledge of SEO, SEM, PPC advertising, social media marketing, and email marketing.</li><li>Experience with Google Ads, Meta Ads Manager, Google Analytics, and content management systems.</li><li>Excellent written and verbal communication skills.</li><li>Creative thinking with strong analytical and problem-solving abilities.</li><li>Ability to manage multiple projects and meet deadlines in a fast-paced environment.</li><li>Experience with graphic design tools such as Canva or Adobe Creative Suite is a plus.</li></ul>Preferred Skills<ul><li>Search Engine Optimization (SEO)</li><li>Pay-Per-Click (PPC) Advertising</li><li>Social Media Marketing</li><li>Content Creation and Copywriting</li><li>Email Marketing</li><li>Google Analytics &amp; Search Console</li><li>Marketing Automation</li><li>Data Analysis and Reporting</li><li>Graphic Design (Canva/Adobe)</li><li>Project Management</li></ul>Why Join One Behavioral?<ul><li>Opportunity to work with a growing and innovative healthcare organization.</li><li>Collaborative and supportive work environment.</li><li>Professional growth and career development opportunities.</li><li>Competitive compensation and employee-focused culture.</li><li>Make a meaningful impact by helping connect patients with quality behavioral healthcare services.</li></ul>Pay: Rs45,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work at Wapda Town, Lahore?</li></ul>Experience:<ul><li>Digital Marketing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Digital Marketing Executive

Position SummaryWe are seeking a proactive and detail-oriented Patient Financial Services Specialist to support our Revenue Cycle team. This role is responsible for managing patient accounts, assisting patients with billing-related inquiries, processing payments, maintaining accurate financial records, and ensuring efficient day-to-day billing operations. The ideal candidate is customer-focused, highly organized, and committed to delivering exceptional service while promoting timely collections and financial accuracy.Key ResponsibilitiesPatient Financial Services<ul><li>Serve as the primary point of contact for patient billing inquiries via phone, email, text, and other communication channels.</li><li>Proactively contact patients regarding outstanding balances, payment reminders, billing updates, and account status.</li><li>Explain billing statements, insurance balances, patient financial responsibility, and available payment options in a clear and professional manner.</li><li>Resolve billing concerns promptly while delivering compassionate, patient-centered service.</li><li>Assist patients with establishing payment plans and other financial arrangements in accordance with organizational policies.</li></ul>Billing &amp; Payment Processing<ul><li>Post patient and insurance payments accurately within the practice management and billing systems.</li><li>Process manual payments, refunds, adjustments, and receipts while ensuring complete and accurate documentation.</li><li>Generate and distribute electronic patient statements and monitor delivery and payment activity.</li><li>Manage recurring payment schedules and ensure all transactions are correctly applied and reconciled.</li><li>Maintain complete and accurate financial records for all patient accounts.</li></ul>Account Management<ul><li>Review patient accounts for payment discrepancies, billing errors, unapplied payments, and outstanding balances.</li><li>Research and resolve account issues by coordinating with internal departments and insurance representatives when necessary.</li><li>Update patient demographic, insurance, and financial information to ensure account accuracy.</li><li>Record all patient communications, account actions, and payment activities within the billing system.</li><li>Perform routine account audits to maintain data integrity and support accurate financial reporting.</li></ul>Encounter &amp; Documentation Review<ul><li>Review patient encounters to confirm accurate charge capture and billing documentation.</li><li>Work collaboratively with providers, clinical staff, and administrative teams to resolve documentation discrepancies.</li><li>Ensure billing records are complete, organized, and compliant with organizational and regulatory standards.</li><li>Support documentation and record retention requirements in accordance with healthcare compliance guidelines.</li></ul>Qualifications &amp; Core Competencies<ul><li>Working knowledge of medical billing, patient accounting, insurance reimbursement, and revenue cycle operations.</li><li>Strong customer service and interpersonal skills with the ability to communicate financial information clearly and professionally.</li><li>Excellent analytical and problem-solving abilities with exceptional attention to detail.</li><li>Strong organizational and time-management skills with the ability to prioritize competing responsibilities.</li><li>Experience using Electronic Health Records (EHR), practice management systems, and medical billing software.</li><li>Proficiency in Microsoft Office applications, particularly Excel and Outlook.</li><li>Ability to maintain confidentiality and handle sensitive patient and financial information in compliance with HIPAA regulations.</li><li>Commitment to accuracy, teamwork, continuous improvement, and delivering an outstanding patient experience.</li></ul>Pay: Rs45,000.00 - Rs65,000.00 per monthAbility to commute/relocate:<ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work the night shift in Wapda Town, Lahore</li></ul>Experience:<ul><li>Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Medical Billing & Patient Accounts Specialist

We are seeking a detail-oriented and results-driven Accounts Receivable &amp; Claims Resolution Specialist to join our Revenue Cycle team. This role is responsible for managing insurance accounts receivable, resolving claim denials, maximizing reimbursement, and supporting initiatives that improve overall revenue cycle performance. The ideal candidate possesses strong analytical and problem-solving skills, a thorough understanding of medical billing processes, and the ability to collaborate effectively with providers, payers, patients, and internal teams to ensure timely claim resolution and optimal financial outcomes.Key ResponsibilitiesAccounts Receivable &amp; Claims Management<ul><li>Monitor and manage outstanding insurance receivables to reduce aging accounts and improve cash collections.</li><li>Perform timely follow-up on denied, rejected, pending, and unpaid claims to secure accurate reimbursement.</li><li>Analyze Electronic Remittance Advice (ERA) and Explanation of Benefits (EOB) reports to identify denial trends, payment variances, and recurring issues.</li><li>Prepare, submit, and track first-level and subsequent appeals for denied or underpaid claims, ensuring supporting documentation is complete and submitted within payer deadlines.</li><li>Investigate payment discrepancies, underpayments, coordination of benefits issues, and unresolved claims while escalating complex cases when appropriate.</li><li>Maintain accurate accounts receivable aging reports and provide regular updates on productivity, collections, and denial trends.</li><li>Process claims and reimbursement activities for specialty services, including TMS, Spravato, psychological evaluations, and other behavioral health services.</li><li>Partner with Revenue Cycle leadership to achieve departmental goals related to reimbursement optimization, AR reduction, and revenue recovery.</li></ul>Payer, Provider &amp; Patient Coordination<ul><li>Serve as a primary liaison with insurance companies regarding claim status, eligibility verification, prior authorizations, payer requirements, and reimbursement issues.</li><li>Collaborate with providers and clinical teams to resolve coding discrepancies, documentation deficiencies, and claim-related issues.</li><li>Review patient accounts to ensure demographic, insurance, and billing information is accurate before initiating follow-up activities.</li><li>Respond professionally to billing inquiries from patients, providers, insurance representatives, and internal departments.</li><li>Assist with account adjustments, refunds, and billing corrections while providing exceptional customer service.</li></ul>Revenue Cycle Operations<ul><li>Create, monitor, and resolve billing support tickets within eClinicalWorks (eCW) and other revenue cycle platforms.</li><li>Collaborate with U.S.-based billing teams to ensure timely claim submission, payment posting, denial resolution, and reimbursement.</li><li>Participate in departmental meetings to review key performance indicators, identify process improvements, and support operational initiatives.</li><li>Stay current with payer policies, coding updates, reimbursement guidelines, and regulatory requirements to ensure compliance and billing accuracy.</li><li>Contribute to workflow improvements that enhance operational efficiency, reduce denials, and strengthen overall revenue cycle performance.</li></ul>Qualifications &amp; Core Competencies<ul><li>Strong knowledge of medical billing, accounts receivable management, insurance claims processing, denial management, and revenue cycle operations.</li><li>Comprehensive understanding of commercial insurance, Medicare, Medicaid, payer reimbursement methodologies, and appeals processes.</li><li>Excellent analytical, investigative, and critical thinking skills with strong attention to detail.</li><li>Effective communication and relationship-building skills when working with patients, providers, insurance carriers, and internal stakeholders.</li><li>Proficiency with eClinicalWorks (eCW), practice management systems, Electronic Remittance Advice (ERA), EOB analysis, and revenue cycle reporting tools.</li><li>Strong organizational and time-management skills with the ability to prioritize multiple responsibilities while meeting productivity and quality standards.</li><li>Ability to work independently and collaboratively in a fast-paced healthcare environment while maintaining confidentiality and compliance with HIPAA regulations.</li></ul>Pay: Rs45,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Willing to work the night shift in Wapda Town, Lahore</li></ul>Experience:<ul><li>Medical BIlling: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Accounts Receivable & Claims Associate

Patient Billing &amp; Account Services SpecialistThe Patient Billing &amp; Account Services Specialist is responsible for managing patient financial communications, payment processing, account maintenance, and billing support activities. This role requires strong customer service skills, attention to detail, and the ability to effectively resolve billing inquiries while ensuring accurate account management and timely payment collection. The position supports overall revenue cycle performance by maintaining accurate financial records and providing exceptional patient assistance.Key ResponsibilitiesPatient Communication &amp; Account Support<ul><li>Conduct outbound outreach to patients regarding outstanding balances, payment reminders, account updates, and billing-related matters.</li><li>Respond to inbound patient inquiries concerning billing statements, account balances, payment arrangements, and general account questions.</li><li>Provide professional, courteous, and empathetic customer service while addressing patient concerns and offering accurate billing information.</li><li>Assist patients in understanding payment options, financial responsibilities, and available payment solutions.</li></ul>Billing &amp; Payment Processing<ul><li>Accurately post insurance and patient payments within the practice management and billing systems.</li><li>Process manual payments and receipts while ensuring all financial transactions are properly documented and reconciled.</li><li>Generate, distribute, and monitor electronic billing statements in a timely manner.</li><li>Establish, maintain, and monitor patient payment plans according to organizational policies and guidelines.</li><li>Process recurring and scheduled payment plan transactions while ensuring accurate posting and account reconciliation.</li></ul>Account Maintenance &amp; Reconciliation<ul><li>Review patient accounts to identify payment posting discrepancies, resolve errors, and perform necessary account adjustments.</li><li>Maintain accurate and current patient demographic, insurance, and financial information within the billing system.</li><li>Document all billing activities, account updates, patient communications, and payment transactions thoroughly and accurately.</li><li>Perform routine account audits to ensure data integrity and financial accuracy.</li></ul>Encounter Review &amp; Documentation Management<ul><li>Review patient encounters to verify accurate charge capture and alignment with services rendered.</li><li>Collaborate with clinical, administrative, and billing teams to resolve incomplete, missing, or inaccurate encounter documentation.</li><li>Maintain organized and up-to-date billing records within the practice management system.</li><li>Support compliance initiatives by ensuring proper documentation and record retention standards are maintained.</li></ul>Core Competencies<ul><li>Strong knowledge of medical billing, patient accounts, and revenue cycle processes.</li><li>Excellent communication, customer service, and conflict-resolution skills.</li><li>High attention to detail and accuracy in payment posting and account reconciliation.</li><li>Ability to manage multiple priorities while meeting deadlines.</li><li>Proficiency with electronic health records (EHR), practice management, and billing systems.</li></ul>Pay: Rs40,000.00 - Rs70,000.00 per monthAbility to commute/relocate:<ul><li>Wapda Town: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Willing to work the night shift, Wapda Town, Lahore?</li></ul>Experience:<ul><li>Medical Billing: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Medical Billing & Collections Specialist