Qureos Mentor

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Duty Technician
 
 to join our
 
 Engineering
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Duty Technician is responsible for the daily operation of the engineering department and for ensuring that the department is operated in the safest and most efficient manner. The Duty Technician will assume the responsibilities of the Duty Engineer during his absence.
 
 
 <ul>
 <li>
 Departmental:
 </li>
 <li>
 Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.
 </li>
 <li>
 Comply with all Fire, Life, Health, and Safety Standards.
 </li>
 <li>
 To be conversant with the Hotel Emergency Procedures.
 </li>
 <li>
 Perform Emergency Response Team duties as required.
 </li>
 <li>
 Personal presentation will be clean, neat, and tidy always.
 </li>
 <li>
 Be courteous, professional, and service orientated when dealing with Guest, Patrons, and Fellow Staff Members.
 </li>
 <li>
 Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.
 </li>
 <li>
 Undertake specific duties and projects when assigned.
 </li>
 <li>
 Activity support Training Programs.
 </li>
 <li>
 To carry out work in accordance with The Hotel Planned Maintenance Program.
 </li>
 <li>
 Familiarize himself with the technical details of all Plant and Services relating to the Hotel.
 </li>
 <li>
 Work shifts as designated.
 </li>
 <li>
 Maintain, repair, check and record equipment relating to: -
 </li>
 <li>
 Guest Facilities
 </li>
 <li>
 Plant Rooms
 </li>
 <li>
 Air Conditioning Equipment
 </li>
 <li>
 Refrigeration Equipment
 </li>
 <li>
 Fire, Life, Health, and Safety
 </li>
 <li>
 Electrical and Mechanical Services
 </li>
 <li>
 Plumbing and Heating
 </li>
 <li>
 Entertainment Equipment
 </li>
 <li>
 Kitchens
 </li>
 <li>
 Lighting
 </li>
 <li>
 Furniture, Fittings and General Equipment
 </li>
 <li>
 Actively support and assist the Duty Engineer
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Duty Technician

<div>
 
 Lobby Ambassador &ndash; Omani Culture
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Lobby Ambassador &ndash; Cultural Tour Guide - Omani Storyteller
 
 to join our
 
 Front Office
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 The Lobby Ambassador &ndash; Omani Culture at Mandarin Oriental, Muscat, serves as the cultural face of the hotel and the symbolic gateway to Oman. As the first point of contact for guests entering the hotel, this role blends Mandarin Oriental&rsquo;s legendary hospitality with the warmth, heritage, and traditions of the Sultanate of Oman. Positioned in the heart of the lobby, the Ambassador ensures every guest encounter reflects a deep sense of place and pride in Omani identity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Guest Interaction &amp; Cultural Representation.
 </li>
 <li>
 Greet all guests in traditional Omani attire with warmth and professionalism.
 </li>
 <li>
 Share insights into Omani customs, traditions, and etiquette.
 </li>
 <li>
 Offer dates, Omani coffee, or incense where appropriate.
 </li>
 <li>
 Recommend cultural attractions and local experiences.
 </li>
 <li>
 Lobby Presence &amp; Guest Experience Support.
 </li>
 <li>
 Maintain a strong, welcoming presence in the lobby.
 </li>
 <li>
 Monitor and support lobby ambiance and guest flow.
 </li>
 <li>
 Assist Front Office colleagues during peak times.
 </li>
 <li>
 Event &amp; Cultural Activation Support.
 </li>
 <li>
 Support planning cultural displays and holiday celebrations.
 </li>
 <li>
 Collaborate on lobby cultural activations with Marketing and PR.
 </li>
 <li>
 Internal Support &amp; Training.
 </li>
 <li>
 Provide cultural awareness sessions for colleagues.
 </li>
 <li>
 Assist in onboarding by sharing Omani etiquette and heritage.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Cultural Tour Guide / Omani Storyteller

<div>
 
 Cost Controller
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Cost Controller
 
 to join our
 
 Finance
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 <ul>
 <li>
 Conduct month-end inventories for all stores (Food &amp; Beverage and non-F&amp;B items), and doing spot checks for F&amp;B outlets, Spa &amp; Boutique as per policy.
 </li>
 <li>
 Ensure that all merchandise is stored properly in locked storage areas and monitor security control of key for such areas.
 </li>
 <li>
 Ensure that all storage areas are secure, clean and properly organized and in line with the MOHG health and safety requirements.
 </li>
 <li>
 Ensure proper issuance for F&amp;B and non-F&amp;B items from the stores.
 </li>
 <li>
 Establish and maintain a cost allocation transfer system for F&amp;B and accurately post all inter department transfer between the cost centers.
 </li>
 <li>
 Compare quoted prices to invoice prices.
 </li>
 <li>
 Verify food and beverage invoices on a selective basis and occasionally spot checks invoice unit costs to match them with the market quotation sheet.
 </li>
 <li>
 Establish and maintain par stocks on all inventoried items, keeping in mind that inventory levels must be kept as low as possible without compromising the efficiency of the hotel.
 </li>
 <li>
 Create/update recipes (food, beverage, special costing) and link Point of Sale (POS) System to Purchasing System to generate the monthly potential food and beverage cost of sales.
 </li>
 <li>
 Prepare monthly F&amp;B cost report and month-end reconciliation reports.
 </li>
 <li>
 Prepare assigned monthly Balance Sheet reconciliations.
 </li>
 <li>
 Conduct regular spot checks on procedures for purchasing, receiving, storing and issuing.
 </li>
 <li>
 Conduct regular spot checks for beverage par stocks for Stores and Outlets.
 </li>
 <li>
 Check menu costing for Food &amp; Beverage and verify it with pricing policy.
 </li>
 <li>
 Complete the design, implementation and management of F&amp;B menu engineering.
 </li>
 <li>
 Ensure store items are checked regularly on expiry and freshness.
 </li>
 <li>
 Prepare Daily Flash Food Report.
 </li>
 <li>
 Attend specific banquet function to have better control on stocks and if necessary to do spot checks.
 </li>
 <li>
 Reduce spoilage by monitoring and using better stock movement.
 </li>
 <li>
 Highlight any potential challenges or opportunities to improve profitability to management.
 </li>
 <li>
 Conduct trainings for F&amp;B team members with the help of system service provider.
 </li>
 <li>
 Maintain a close working relationship with the Director of F&amp;B, Executive Chef and all departments. Make them aware of any potential problems or opportunities to improve the controls in their areas.
 </li>
 <li>
 Work with the Executive Chef to co-ordinate tracking of high cost items in the food area.
 </li>
 <li>
 Work closely with Food and Beverage Manager to develop menu pricing of food and beverage products.
 </li>
 <li>
 Development and enhancement of purchasing and cost control policies and procedures.
 </li>
 <li>
 Ensure that all items received by the hotel are properly documented in accordance with the company&rsquo;s purchasing and receiving procedures.
 </li>
 <li>
 Ensure that there are sufficient supplies on hand for on all inventoried items for each department by coordinating regular inventories with Stores.
 </li>
 <li>
 Assist Accounts Payable in researching any discrepancies on invoices.
 </li>
 <li>
 Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
 </li>
 <li>
 Must have commitment to follow all local and corporate policies and procedures.
 </li>
 <li>
 Must be willing to accept assignments on as need basis, in order to promote teamwork.
 </li>
 <li>
 Must have a high degree of professional integrity and confidentiality, and work in a safe, prudent and organized manner.
 </li>
 <li>
 Ensure full compliance with internal controls as listed in the Control Self-Assessment Questionnaires (CSAQ) related to Purchasing, Inventory and Accounts Payable functions.
 </li>
 <li>
 Performs other similar or related duties as instructed by the Management.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Cost Controller - Omani National

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 Works with the General Manager and Director of Marketing &amp; Communications to develop the hotel(s)&rsquo; sales strategy and ensure implementation that will market share performance and profits.
 
 
 Provides strategic direction as it relates to channel management and sales distribution of all market segments in accordance to MOHG&rsquo;s brand guidelines.
 
 
 Effectively communicates strategies to the sales organization.
 
 
 Determines sales strategies and leads efforts to coordinate strategies between regional sales offices, marketing communications teams and property leadership.
 
 
 Develops Suite strategy by segment and works with sales, marketing and brand teams on determining the correct selling strategy for each segment and tracks efforts on a monthly basis.
 
 
 Formulate and implement sales strategies for maximising revenues;
 
 
 Direct Sales team and ensure they meet the targets set in the annual marketing plan;
 
 
 Attend all major local and overseas trade shows, hotel and tourist association meetings to identify market opportunities for the hotel;
 
 
 Plan and where appropriate, execute sales trips to key existing market areas and identify new potential market areas
 
 
 Coaches Sales and Marketing colleagues on hotel&rsquo;s commercial strategies.
 
 
 Proactively analyzes and communicates business trends
 
 
 Evaluates effectiveness of property participation in all sales channels and determines proper spent deployment in these segments and channels.
 
 
 
 Requirements
 
 
 
 Strong leadership skills.
 
 
 Strong strategic, analytical and forecasting skills.
 
 
 Able to develop objectives and make strategic decisions and recommendations based on facts, market trends and experience/knowledge.
 
 
 Able to develop and mentor Sales Team.
 
 
 Effectively develop, implement, monitor and control sales strategies.
 
 
 Effective time management, communication and presentation skills.
 
 
 Ability to present ideas in a well-organized manner.
 
 
 Creative problem solving skills.
 
 
 Understands the hotels&rsquo; business mix needs and the &ldquo;brand&rdquo;.
 
 
 High energy level, self-motivated, articulate and presentable.
 
 
 Enjoys working in a team environment.
</div>

Director of Sales & Marketing

<div>
 
 Purchasing Clerk
 
 
 
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Purchasing Clerk
 
 to join our
 
 Purchasing
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintaining a good relationship with all departments and suppliers.
 </li>
 <li>
 Working closely with all departments to fulfill their needs as requested by them, liaise with them on routine basis to provide the items of the highest quality while constantly searching for the lowest price.
 </li>
 <li>
 Work with stores and receiving, helping each other when needed.
 </li>
 <li>
 To assist the Assistant Purchasing Manager and Purchasing Manager with day-to-day purchasing functions.
 </li>
 <li>
 Ensure that all purchase order requests are properly completed and approved before the items are purchased (issuance of purchase order).
 </li>
 <li>
 Negotiate food and beverage prices, place required daily food orders and ensure prompt delivery.
 </li>
 <li>
 Place regular liquor, beer, wine and soft drink orders as required.
 </li>
 <li>
 Assist in general store, spa, engineering related, and NIP purchase requests as needed.
 </li>
 <li>
 Obtain the necessary authorization from the Director of Finance and General Manager prior to processing the orders.
 </li>
 <li>
 Obtain competitive price quotations and confirm purchase availability.
 </li>
 <li>
 Assist Accounts Payable in researching any discrepancies on invoices.
 </li>
 <li>
 To obtain and update the item prices in MBT.
 </li>
 <li>
 Assist in obtaining the quotations for all non-food and engineering items as needed.
 </li>
 <li>
 Process and file all purchase orders and keep proper records for future audit.
 </li>
 <li>
 Maintain credit applications and vendor information, always update in system.
 </li>
 <li>
 Maintain HACCP standards at all levels &ndash; from product sourcing to storage etc.
 </li>
 <li>
 To perform any other duties that may be assigned from time to time by management.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Purchasing Clerk - Omani National

<div>
 
 Front Office Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a Front Office Supervisor to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Front Office Supervisor will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Front Office Supervisor will run the daily operations of the reception desk. The Front Office Supervisor will assist the Front Office Management team in running daily shifts when needed.
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the Reception.
 </li>
 <li>
 Provide direction and support to all FO colleagues at any time, particularly during the operational hours.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager when required to train colleagues in accordance with the applicable standards and policies.
 </li>
 <li>
 Follow the duty schedule and assure all tasks are completed at all times in a timely manner.
 </li>
 <li>
 Assure the back and front of house areas of the Reception are clean and tidy at all times.
 </li>
 <li>
 Constantly identify areas for improvement in Front Office service quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the Assistant FO Manager - Front Office Manager
 </li>
 <li>
 Encourage proactive, efficient and effective communication within the team in order to promote a climate of teamwork and enthusiasm.
 </li>
 <li>
 Ensure that Mandarin Oriental, Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the department and share those with the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Support the Assistant FO Manager - Front Office Manager to maintain a clear overview of PSMS by carrying out regular checks on accuracy of the system
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.
 </li>
 <li>
 To perform and check all duties related to shift opening and closing check list.
 </li>
 <li>
 Handle effectively any kind of customer complaints being verbal or written. More severe customer complains will be reported to managers without fail.
 </li>
 <li>
 Greet and escort guests promptly to their rooms.
 </li>
 <li>
 Handle guests&rsquo; complaints
 </li>
 <li>
 Help the Bell team when needed
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODUB Controller&rsquo;s manual
 </li>
 <li>
 Ensure team product knowledge is maintained, updated and regularly tested.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team.
 </li>
 <li>
 Perform any other reasonable duties as required by the Assistant FO Manager - Front Office Manager.
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Communicate clearly with the Night Auditor and Accounting.
 </li>
 <li>
 Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Front Office Supervisor - Omani National

<div>
 Mandarin Oriental Muscat is looking for a
 
 Bartender
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 The
 
 Bartender
 
 reports to the
 
 Food and Beverage.
 
 
 
 
 As
 
 
 Bartender
 
 
 you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 To always following the production sequence of all beverage products and bar sequence of service.
 </li>
 <li>
 To always achieve the service and product delivery standards with a high degree of client care and service.
 </li>
 <li>
 To responsible the set-up and operation of a bar station/section.
 </li>
 <li>
 Provide services for guest such as order taking, promoting restaurant food and beverage offerings.
 </li>
 <li>
 Provide recommendation and prepare wine and creative cocktail choice for the guest.
 </li>
 <li>
 To co-ordinate the service of food and beverage efficiently and accurately.
 </li>
 <li>
 To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
 </li>
 <li>
 To respond proactively to guest queries, followed by effective communication.
 </li>
 <li>
 To perform all duties related to restaurant opening/closing check list.
 </li>
 <li>
 Perform any other reasonable duties as required by the Bar Supervisor/ Assistant Manager
 </li>
 <li>
 To carry out daily, weekly, and monthly inventory
 </li>
 <li>
 Responsible for cash float and cashiering
 </li>
 <li>
 To maintain and order all the store requisition.
 </li>
 <li>
 To maintain the stocks rotation.
 
 
 </li>
 </ul>
 
 As Bartender, We Expect From You
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment
 </li>
 <li>
 A minimum of 1 year of Bartender experience
 </li>
 <li>
 Excellent interpersonal skills
 </li>
 <li>
 Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
 </li>
 <li>
 Perform job with attention to details and the ability to organize and handle multiple tasks effectively
 </li>
 <li>
 Clear communication; effective verbal communication skills in English.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
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 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
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 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
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 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
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 </ul>
 
 We&rsquo;re Fans. Are you?
 
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Bartender

Join Mandarin Oriental and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.