Qureos Mentor

Mandarin Oriental

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 To manage hotel&rsquo;s daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
 
 
 To execute all operational and strategic initiatives that have been discussed, providing feedbacks and alternatives.
 
 
 To develop of lower and middle management executives through coaching, mentoring and general communications.
 
 
 To keep abreast of newest trends and innovations in the marketplace and be aware of competitors.
 
 
 To ensure there is a continuous focus and drive on all Quality assessments. In particular supporting local LQE initiatives.
 
 
 To orchestrate and direct the annual Safe &amp; Sound Audit conducted by third parties engaged by MOHG.
 
 
 To chair the monthly Risk Management Committee meetings ensuring full compliance by all Departments.
 
 
 To work with EXCO and the Director of IT to ensure continual progress regarding systems, software and hardware.
 
 
 To oversee the strategic direction of general projects related to the enhancement of the hotel. The project management covers the areas of planning, administration, implementation and evaluation of financial results of project.
 
 
 To direct and ensure the success of the preventive maintenance programs of the hotel in all areas.
 
 
 To work on the energy saving and related projects.
 
 
 To support the Director of Finance in the preparation and implementation of the budget and the development of Sales and Marketing Strategies for the Hotel.
 
 
 To translate and execute the strategies into operational excellence.
 
 
 To support the People &amp; Culture Strategy, including recruitment and selection of colleagues.
 
 
 To assist in career development programs for colleagues. HM will act as the mentor and coach for the new and mid level Managers, actively engaging them in projects and learning initiatives. HM will ensure that appraisals and feedback sessions are regularly done.
 
 
 
 Requirements
 
 
 
 Minimum 10 years of extensive Luxury Hotel &amp; Minimum 4 years Resort/Hotel Manager experience in Hospitality operations
 
 
 Bachelor's degree in Hospitality Management.
 
 
 
 Experience In Luxury Resorts Is Preferred.
 
 
 
 Excellent communication skills both written and spoken in English and Turkish.
 
 
 Additional language would be an advantage
 
 
 Experience in managing large teams
 
 
 Effective management, leadership, organizational and communications skills.
 
 
 Ability to assemble, analyze, understand integrated spread sheets and complex technical information.
 
 
 Strong presentation skills.Prioritization skills necessary to meet deadlines.
 
 
 Proficiency in various hotel systems and advanced proficiency in Excel
 
 
 Be aware of global trends.
 
 
 Able to work flexibly.
</div>

Hotel Manager

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 To ensure the profitability, efficiency and creativity in each Food and Beverage venue including banqueting, outside catering events and in-room dining.
 
 
 To partner with Sales &amp; Marketing to increase exposure and coverage of the Food and Beverage venues in various local and international media.
 
 
 To analyze and control food and beverage cost in order to achieve financial targets.
 
 
 To approve menus, prices and promotional events for all Food and Beverage venues in order to maximize revenue generating opportunities.
 
 
 To identify areas for improvement in service and food and beverage quality by reviewing various service quality audit reports, guest comments and guest incident reports, and formulate action plans.
 
 
 To encourage proactive, efficient and effective inter-departmental communication and working practices in order to promote a climate of teamwork, enthusiasm and productivity.
 
 
 To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Bodrum procedures.
 
 
 To develop, implement and maintain the Standard Operating Procedures for the division.
 
 
 To be part of the Executive Committee team and provide advice and support in decisions and projects relating to the entire property.
 
 
 To manage budget of the entire Food and Beverage Division, monitor and control the expenses and ensure that there is no substantial overrun of costs.
 
 
 To accurately forecast financial performance.
 
 
 To provide support to Human Resources including recruiting, training and developing colleagues.
</div>

Director of Food and Beverage

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Establish engineering guidelines and standard operating procedures to maintain excellent standards of quality and reliability in the Resort and Residences.
 </li>
 <li>
 Establish a monthly reporting system in order to monitor Key Performance Indicators, guest room maintenance, energy consumption, operational and energy expenses, project updates, LQE activities and other specific tasks.
 </li>
 <li>
 Establish, implement and maintain the FLHSS&amp;E procedures, including relevant business continuity management plans and standard operating procedures.
 </li>
 <li>
 Manages the combination of employing engineering colleagues and engineering outsourcing companies to minimize operating expenses.
 </li>
 <li>
 Formulate and implement strategic direction for the hotel&rsquo;s environmental protection activities and involvement in the local community.
 </li>
 <li>
 Develop, implement and monitor the preventive maintenance programs for all assets of the hotel.
 </li>
 <li>
 Ensures that the hotel operates in conformity with the local codes and regulations related to all areas under the positions responsibility. Updates the General Manager and EXCO of any changes or amendments that will affect the hotel
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent communication skills in English in all aspects: verbal, written and non-verbal
 </li>
 <li>
 Strong creativity
 </li>
 <li>
 Approachable, open-minded and fair
 </li>
 <li>
 High energy and hands on in the operation
 </li>
 <li>
 Must be able to work in a team and independently on occasions
 </li>
 <li>
 High standards and very professional
 </li>
 <li>
 Engineering studies such as Mechanical, Electrical, and Building Services.
 </li>
 <li>
 Minimum of 5-10 years as Chief Engineer or Director of Engineering within luxury hotels.
 </li>
 <li>
 Excellent knowledge of major building systems, power plant, air conditioning system, kitchens etc.
 </li>
 <li>
 Experienced and knowledgeable in energy management.
 </li>
 <li>
 Quality driven with a passion for excellence in guest service and satisfaction
 </li>
 <li>
 Possess excellent organizational and administrative skills, result oriented, excellent interpersonal skills, self-motivated, team player with good leadership skills
 </li>
 <li>
 Experienced user of office automation applications, including Word, Excel amongst others
 </li>
 </ul>
</div>

Director of Engineering

<div>
 
 Position Title:
 
 Concierge
 
 
 
 Reports To:
 
 Supervisor: Level 6
 
 
 
 Supervises:
 
 N/A
 
 
 
 Job Level:
 
 Rank &amp; File: Level 7 / 8
 
 
 
 Department:
 
 Concierge
 
 
 
 Division:
 
 Rooms Division
 
 
 The Hotel
 
 
 Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat," an open air piazza surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
 
 
 
 Our Mission
 
 
 
 Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.
 
 
 
 Guiding Principles
 
 
 
 Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility
 
 
 Scope of Position
 
 
 The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.
 
 
 
 Responsibilities
 
 
 
 
 General:
 
 
 
 <ul>
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 
 
 </li>
 </ul>
 
 Departmental
 
 
 
 <ul>
 <li>
 Create focused conversations with guests which identify their personal preferences.
 </li>
 <li>
 Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
 </li>
 <li>
 Provide clear directions for all guests travelling outside of the hotel.
 </li>
 <li>
 Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
 </li>
 <li>
 Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.
 </li>
 <li>
 Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
 </li>
 <li>
 Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
 </li>
 <li>
 Assists guests in the confirming or booking of airline flights.
 </li>
 <li>
 Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
 </li>
 <li>
 Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
 </li>
 <li>
 Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha
 </li>
 <li>
 Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
 </li>
 <li>
 Builds relationship with guests to delight and gain loyalty.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 
 
 </li>
 </ul>
 Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company&rsquo;s discretion, at any time with appropriate notice.
</div>

Concierge

<div>
 Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a BMS Operator to join our Engineering Team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
 
 
 
 About The Job
 
 
 
 Based at the Emirates Palace Mandarin Oriental, Abu Dhabi within the Engineering Department, The BMS Operator is responsible for operating, maintaining Engineering Control Room in accordance with EPH standards, to achieve optimum product quality. The BMS Operator reports to the ELV/IT Systems Engineer.
 
 
 
 As a BMS Operator, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Ensure the smooth and efficient operation of the central monitoring station and all associated systems.
 </li>
 <li>
 Manage and respond to 24-hour engineering emergency calls.
 </li>
 <li>
 Prepare and generate diagnostic reports from systems to support the technical team, in accordance with the Control Room Operators&rsquo; Procedure Manual.
 </li>
 <li>
 Monitor, operate, and control the Central Fire Alarm System.
 </li>
 <li>
 Record completed work orders in the database and coordinate follow-up with field staff.
 </li>
 <li>
 Liaise with the Fire Department, Gas, Electricity/Water Departments, Security, and building management personnel during emergencies.
 </li>
 <li>
 Respond to system alarm reports and take prompt, appropriate action to resolve issues.
 
 
 </li>
 </ul>
 
 As
 
 
 a BMS Operator, we expect from you
 
 
 
 <ul>
 <li>
 Previous experience in the same role in luxury property, resort experience is a plus
 </li>
 <li>
 Certification or training in Building Management Systems (BMS) or related control systems is an added advantage.
 </li>
 <li>
 Strong ability to resolve engineering issues using both theoretical and practical knowledge
 </li>
 <li>
 Proficient in predictive maintenance and the use of maintenance software applications
 </li>
 <li>
 Strong communication skills and fluency in English.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

BMS Operator

<div>
 Mandarin Oriental, Doha, is seeking a Sales Manager to join our Commercial Strategy Team
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 Scope of Position
 
 
 
 Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.
 
 
 
 As Sales Manager, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 To acquire, develop and manage local and regional corporate business and government accounts according to the set business mix strategy.
 </li>
 <li>
 Ensures maximum acceptance in RFPs.
 </li>
 <li>
 To acquire, develop, and manage business travel agent (BTA) accounts in accordance with the established business mix strategy.
 </li>
 <li>
 To constantly monitor the market and the competition and report on threats and opportunities.
 </li>
 <li>
 To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid a shortfall.
 </li>
 <li>
 Implements and executes all sales objectives and action plans to reach and exceed targets set.
 </li>
 <li>
 Quotes and negotiates prices with customers for transient, long-stay, and group business within established parameters.
 </li>
 <li>
 Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
 </li>
 <li>
 Ensures that selling strategies are adhered to during negotiations and maximises upselling opportunities whenever possible.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions.
 </li>
 <li>
 Cross-sells brand across the MOHG portfolio through MObilise program
 </li>
 <li>
 Supports customer loyalty and the property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 We serve our customers in order to grow our share of the account.
 </li>
 <li>
 Builds strong relationships with customers, Guests and Team Members in order to gain a full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Handles guest complaints and disputes.
 </li>
 <li>
 Conducts site visits as required by hotel operation
 </li>
 <li>
 Participates in Client Entertainment with the Sales Department as required
 </li>
 <li>
 Joint Sales calls with the team as required
 
 
 </li>
 </ul>
 
 As Sales Manager, We Expect From You
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment within Sales with proven records of closing sales
 </li>
 <li>
 Previous experience working in the GCC
 </li>
 <li>
 Strong network with local Ministries and Corporate accounts
 </li>
 <li>
 Must be excellent in using computer and well versed in all computer applications
 </li>
 <li>
 Clear communication; effective verbal and written communication skills in English and Arabic
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 </li>
 </ul>
</div>

Sales Manager

<div>
 
 Reservations Supervisor
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservations Supervisor
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 As Reservations Supervisor, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
 </li>
 <li>
 Assist in the managing, training and developing of the team.
 </li>
 <li>
 Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
 </li>
 <li>
 Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
 </li>
 <li>
 Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
 </li>
 <li>
 Ensure proper implementation of reservations procedures and maximize conversion ratios.
 </li>
 <li>
 Actively promote upselling and cross-selling within the reservations team.
 
 
 </li>
 </ul>
 
 As Reservations Supervisor, We Expect From You
 
 
 
 <ul>
 <li>
 3 years of work experience in Reservations with same capacity, preferably in luxury hotel
 </li>
 <li>
 Degree holder in hotel management or other related disciplines
 </li>
 <li>
 Excellent communication skills and fluent in both written and spoken English
 </li>
 <li>
 Excellent organizational and computer skills
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Reservation Supervisor - Omani National

Join Mandarin Oriental and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.