Qureos Mentor

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Therapist/Yoga Instructor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Spa Therapist/Yoga Instructor is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Therapist/Yoga Instructor is to provide personal assistance to any individual &amp; group booking private yoga/meditation/sound healing sessions.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Follow all Standards Operating Procedures (SOPs) as taught by Spa Treatments Manager.
 </li>
 <li>
 Keep work area clean, neat and hygienic at all times.
 </li>
 <li>
 Ensure that a high standard of service is maintained throughout the Spa.
 </li>
 <li>
 Assist in the operations of all spa &amp; wellness department as required:
 </li>
 <li>
 Spa Treatment Rooms
 </li>
 <li>
 Spa Reception
 </li>
 <li>
 Spa Retail
 </li>
 <li>
 Spa Pantry
 </li>
 <li>
 Consultation Lounge
 </li>
 <li>
 Spa Thermal &amp; Changing Facilities
 </li>
 <li>
 Tea Lounges
 </li>
 <li>
 Maintain cleanliness and attention to detail in spa treatment rooms throughout your shift.
 </li>
 <li>
 Will be expected to assist and perform various demonstrations and events.
 </li>
 <li>
 Arrive 15 minutes before the start of your shift to allow sufficient time to prepare for your working day.
 </li>
 <li>
 Perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Treatments Manager.
 </li>
 <li>
 Perform all treatments to the highest standards on guests whilst maintaining the guest&rsquo;s comfort at all times.
 </li>
 <li>
 Be on time for appointments and thoroughly review appointments before and after completing each treatment.
 </li>
 <li>
 Have the ability to courteously interact and answer all spa and hotel related questions with guests.
 </li>
 <li>
 Attend daily and monthly meetings when necessary.
 </li>
 <li>
 Be on time to attend training that has been scheduled by Spa Treatments Manager.
 </li>
 <li>
 Perform all assigned spa therapist tasks.
 </li>
 <li>
 Report any dysfunctional equipment to Spa Concierge or Spa Treatments Manager.
 </li>
 <li>
 Maintain inventory of supplies for the operations of the treatment rooms.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Therapist/Yoga Instructor

<div>
 Mandarin Oriental Muscat is looking for a
 
 Mechanical Electrical Plumbing Supervisor
 
 
 
 to join our
 
 Engineering
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Assist in the coordination of all maintenance &amp; repairs of the facilities and equipment. Responsible for the day-to-day operations within the property maintenance department ensuring plant and equipment operate with the least amount of down time. Maintain the complex facility, including the physical building structure, all mechanical, electrical, HVAC systems and related equipment in accordance with energy conservation and preventative maintenance programs.
 
 
 
 Departmental
 
 
 
 <ul>
 <li>
 Maintain proper and safe condition of all Plant, Plant Rooms, Equipment and Work areas.
 </li>
 <li>
 Comply with all Fire, Life, Health, and Safety Standards.
 </li>
 <li>
 To be conversant with the Hotel Emergency Procedures.
 </li>
 <li>
 Perform Emergency Response Team duties as required.
 </li>
 <li>
 Personal presentations will always be clean, neat, and tidy.
 </li>
 <li>
 Be courteous, and professional when dealing with Guest, and fellow Staff
 </li>
 <li>
 Members.
 </li>
 <li>
 Assist Guests, Patrons, and Fellow Staff Members as and when appropriate.
 </li>
 <li>
 Undertake specific duties and projects when assigned.
 </li>
 <li>
 Activity support Training Programs.
 </li>
 <li>
 To carry out work in accordance with The Hotel Planned Maintenance Program.
 </li>
 <li>
 Familiarize himself with the technical details of all Plant and Services relating to the Hotel.
 </li>
 <li>
 Work shifts as designated.
 </li>
 <li>
 Maintain, repair, check and record equipment relating to: -
 </li>
 <li>
 Guest Facilities
 </li>
 <li>
 Public area and heart of the house facilities
 </li>
 <li>
 Plant Rooms
 </li>
 <li>
 Air Conditioning Equipment
 </li>
 <li>
 Refrigeration Equipment
 </li>
 <li>
 Fire, Life, Health, and Safety
 </li>
 <li>
 Electrical and Mechanical Services
 </li>
 <li>
 Plumbing and Heating
 </li>
 <li>
 Entertainment Equipment
 </li>
 <li>
 Kitchens
 </li>
 <li>
 Lighting
 </li>
 <li>
 Furniture, Fittings and General Equipment
 </li>
 <li>
 Actively supervise and support the Shift Technician.
 </li>
 <li>
 Ensure all logbooks and records are kept up to date.
 </li>
 <li>
 Assist Engineering personnel with technical advice and ensure standards are maintained.
 </li>
 <li>
 Deputize for ADOE/ACE in their absence.
 </li>
 <li>
 Actively assist with Energy Conservation and Control.
 </li>
 <li>
 Responsible for all the repair and maintenance of equipment&rsquo;s ensuring smooth operation.
 </li>
 <li>
 Monitor and control all the utilities and documentation.
 </li>
 <li>
 Preparing daily HLP report and monthly utility reports
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Mechanical Electrical Plumbing Supervisor

<div>
 Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Learning &amp; Development Manager to join our People &amp; Culture team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.
 
 
 
 About The Job
 
 
 
 Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People &amp; Culture Department, the Assistant Learning &amp; Development Manager is responsible for creation, implementation, and facilitation of all colleagues&rsquo; trainings and learning programs. The Assistant Learning &amp; Development Manager reports to the Learning &amp; Development Manager / Director of L&amp;D.
 
 
 
 As Assistant Learning &amp; Development Manager, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group&rsquo;s Learning &amp; Development standards.
 </li>
 <li>
 Supporting all efforts to enliven our Company&rsquo;s Mission, Values and Legendary Quality Experiences throughout the hotel.
 </li>
 <li>
 Assisting with the development and implementation of the hotel L&amp;D plan and ensuring the Departmental training plans are in line with L&amp;D Hotel Plan and reflect business priorities.
 </li>
 <li>
 Coordinate, execute and follow up on all training activities within the hotel.
 </li>
 <li>
 Maintain an ongoing L&amp;D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&amp;D programs in a timely manner.
 </li>
 <li>
 Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
 </li>
 <li>
 Assist in facilitation of continuous customer service training as outlined by LQEs, Forbes, etc. on a needful basis.
 </li>
 <li>
 Managing the train tracker with all compliance and mandatory trainings for different levels.
 </li>
 <li>
 Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&amp;D library.
 </li>
 <li>
 Managing online learning through the Loop platform.
 </li>
 <li>
 Mindful on training expenses to meet the hotel&rsquo;s needs while remaining within budget guidelines.
 </li>
 <li>
 Always maintaining orderliness and cleanliness of the office and the hotel training Room/training venue.
 </li>
 <li>
 Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
 </li>
 <li>
 Provide support and development of departmental trainers as required.
 </li>
 <li>
 Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
 </li>
 <li>
 Assist in initiating all colleague recognition initiatives.
 </li>
 <li>
 Taking ownership to perform any additional duties assigned by the Director of L&amp;D and L&amp;D Manager, and continuously support People &amp; Culture initiatives.
 </li>
 <li>
 Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.
 
 
 </li>
 </ul>
 
 As Assistant Learning &amp; Development Manager, we expect from you:
 
 
 
 <ul>
 <li>
 Extensive experience in the hospitality industry, previous training experience is a must
 </li>
 <li>
 Confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization
 </li>
 <li>
 Outstanding communication skills, both written and verbal
 </li>
 <li>
 Ability to train, motivate, evaluate and mentor colleagues to meet desired ends
 </li>
 <li>
 Skilled at fostering strong relationships with colleagues while consistently upholding the confidentiality of both colleagues and guests.
 </li>
 <li>
 Enthusiastic and positive personality with ability to build trusting relationships with others.
 </li>
 <li>
 Creative, effective team player, possessing a high degree of professionalism, energy and determination.
 </li>
 <li>
 Proven organizational skills, work well on their own, able to set and meet deadlines with quality results
 </li>
 <li>
 Proficient in MS Office Applications, advanced in Excel and PowerPoint
 </li>
 <li>
 Ability to multitask
 </li>
 <li>
 Great attention to detail
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Assistant Learning & Development Manager

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
 
 
 Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Oversees reports regarding cash flow; ensures correct payments are made in a timely manner.
 </li>
 <li>
 Develops guidelines for proper handling and coding of invoices to maintain general ledger expense account and inventory records.
 </li>
 <li>
 Analyzes expense reports and other invoices for accuracy and eligibility for payment.
 </li>
 <li>
 Verifies payments before controller&rsquo;s signature is added by reviewing checks and vouchers.
 </li>
 <li>
 Reconciles accounts payable total and general ledger with other applicable records (e.g., subsidiary vendors&rsquo; ledger).
 </li>
 <li>
 Facilitates correct and timely preparation of budget reports and purchase journals.
 </li>
 <li>
 Ensures proper recordkeeping of purchases for use in tax preparation and periodic audits.
 </li>
 <li>
 Ensures employer identification numbers or social security numbers have been collected from all vendors for the payables clerk to prepare and submit 1099s.
 </li>
 <li>
 Ensures proper maintenance, filing, and storage of records in case of audits.
 </li>
 <li>
 Performs other related duties as assigned.
 
 
 </li>
 </ul>
 
 Requirement
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Proficient in accounting software and Microsoft Office.
 </li>
 <li>
 Thorough understanding of accounts payable functions.
 </li>
 <li>
 Excellent supervisory and analytical skills.
 </li>
 <li>
 Excellent organizational skills and attention to detail.
 </li>
 </ul>
</div>

Accounts Payable & Contract Responsible

<div>
 Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Accounts Payable Accountant to join our Finance team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
 
 
 
 About The Job
 
 
 
 Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Finance Department, the Accounts Payable Accountant is responsible conducting continuous verification of invoices, statements, and credits received, resolving any discrepancies with invoices, statements, credits and/or vendors, travel agents or any departments within the hotel. Additional duties include creating and maintaining computerized records of expenses and payments, assisting in the preparation of various reports produced by the department and assisting in the month end closing process. The Accounts Payable Accountant reports to the Assistant Director of Finance/ Director of Finance.
 
 
 
 As
 
 
 Accounts Payable Accountant, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Reviews open purchase order file, checks on past due invoices weekly, investigates and resolves any outstanding issues.
 </li>
 <li>
 To obtain, all invoices through store or mail supported with authorized Purchase Order/Purchase Request and signed by Receiving Department, Head of Department and legitimate purchases.
 </li>
 <li>
 To prepare payments and submit them, with their support attached, for final approval and signatures.
 </li>
 <li>
 Verifies receipt of all materials listed on invoices and statements received from vendors and suppliers.
 </li>
 <li>
 Performs accuracy verification of items received, general ledger account &amp; department charged and invoice extensions.
 </li>
 <li>
 Reports deviations from established purchasing/receiving procedures to Assistant Director of Finance and Director of Purchasing.
 </li>
 <li>
 Posts and inputs invoice data into accounting software on a daily basis; verifies data is accurate.
 </li>
 <li>
 Answer Creditors queries relating to invoices / payments promptly and professionally.
 </li>
 <li>
 Prepare accruals monthly and as well yearly.
 </li>
 <li>
 Advance payments to be reconciled and ensure all cleared monthly basis.
 </li>
 <li>
 Support in External and Internal Audits.
 </li>
 <li>
 Ensure that all department employees are accurately paid in accordance with statutory requirements and as per contractual agreement.
 </li>
 <li>
 Arranging staff vacation dues in time as per the hotel&rsquo;s policy and to answer employees&rsquo; queries.
 </li>
 <li>
 Prepares approved and signed payment requests for releasing.
 </li>
 <li>
 Performs file maintenance activities for purchase orders, receiving documents, signed check copies, computer print outs and other documentation pertaining to accounts payable operations.
 </li>
 <li>
 Assists in end of month closing process, including payments, reversals, and accruals
 </li>
 <li>
 Verifies and processes payment of Travel Agent commissions.
 </li>
 <li>
 Assists in the performance of annual review and purge of files.
 </li>
 <li>
 Prepare Accounts reconciliations in a Monthly basis and keep them in a good shape.
 </li>
 <li>
 Assists in the monthly VAT filing process.
 </li>
 <li>
 Assists in the Cash Flow statement updating.
 </li>
 <li>
 To be courteous and professional when in contact with outside companies/suppliers and to maintain good working relationships with all colleagues throughout the hotel.
 
 
 </li>
 </ul>
 
 As Accounts Payable Accountant, We Expect From You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance or Hospitality Management.
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in accounting, with a thorough understanding of Accounts Payable Section, resort experience will be a plus.
 </li>
 <li>
 Working knowledge of accounting software to include SUN Systems, Moreton Bay Systems &amp; all windows applications.
 </li>
 <li>
 Strong Level of Proficiency in Microsoft Office Suite &ndash; Specifically Excel and PowerPoint.
 </li>
 <li>
 Strong organizational and communication skills.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Accounts Payable Accountant

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

<div>
 Mandarin Oriental Jumeira, Dubai is looking for a
 
 Graphic Designer
 
 to join our
 
 Marketing and Communications
 
 .
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai&rsquo;s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open-air facilities are designed to bring a new level of relaxed luxury to the city.
 
 
 
 About The Job
 
 
 
 Based at the Mandarin Oriental Jumeira, Dubai within the Marketing and Communications, the Graphic Designer will carry out and partially supervise operational tasks and duties in the kitchen under the guidance of the respective Director of Marketing and Communications, with the overall objective to prepare food in a timely manner as per quality and food safety standard.
 
 
 
 As a Graphic Designer, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Develop master visual concepts in line with the internal creative brief and the campaigns&rsquo; objectives.
 </li>
 <li>
 Fulfil general design requests, art-working, supply of materials and day-to-day design needs.
 </li>
 <li>
 Collaborate, brainstorm, and provide graphic design support to various hotel departments.
 </li>
 <li>
 Design and produce marketing materials including, but not limited to, collateral, touchpoints, advertisements, brochures, signage and presentations.
 </li>
 <li>
 Monitor the progress of all projects, providing continuous status updates.
 </li>
 <li>
 Adhere to Mandarin Oriental Hotel Group&rsquo;s brand guidelines in all design projects.
 </li>
 <li>
 Ensure that the corporate BCM manuals are kept up-to-date and implemented as appropriate.
 </li>
 <li>
 Supervise production of the hotel&rsquo;s internal and external collaterals as per the brand&rsquo;s standards.
 </li>
 <li>
 Source and maintain a list of reliable suppliers.
 </li>
 <li>
 Manage relationships with external printers and suppliers to ensure quality control at all times.
 </li>
 <li>
 Co-ordinate the display and removal of all promotional materials within the hotel premises
 </li>
 <li>
 Update and maintain databases of designs, photography, and video assets.
 </li>
 <li>
 Adhere to all standards, policies, and procedures (SOPs, etc.).
 </li>
 <li>
 Assist departments to implement campaigns in accordance with the marketing plan.
 </li>
 <li>
 Maintain the inventory and ordering of collaterals and design kits.
 </li>
 <li>
 Support departments with photo or video shoots
 </li>
 <li>
 Respond to trade, media or other departments&rsquo; requests in a professional and timely manner.
 </li>
 <li>
 Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations.
 </li>
 <li>
 Immaculately groomed and articulate with a highly professional appearance.
 </li>
 <li>
 Be resourceful to provide information or note down requests from other colleagues.
 </li>
 <li>
 Demonstrate business ethics and personal integrity.
 </li>
 <li>
 Approach work with a sense of urgency and purpose
 </li>
 <li>
 Allocate time and resources effectively when faced with competing demands.
 </li>
 <li>
 Communicate internally and externally with concerned parties to determine layout designs and implementation procedures.
 </li>
 <li>
 Stay up to date with latest graphic design software and techniques to accordingly recommend tools that can be efficiently applied.
 </li>
 <li>
 Maintain project schedules and collaborate with the head of department with regard to project timing, scope and budget.
 
 
 </li>
 </ul>
 
 As a Graphic Designer, we expect from you to have:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in graphic design or any other design related education certification
 </li>
 <li>
 Solid knowledge of InDesign, Photoshop and Illustrator and working knowledge of Microsoft Office and interactive media production.
 </li>
 <li>
 A solution-oriented, collaborative, proactive individual with strong communication skills
 </li>
 <li>
 A flexible and resilient approach with the ability to work under pressure and in a fast paced and demanding environment.
 </li>
 <li>
 Minimum 3 years of experience working in a 5-star hotel, luxury retail, agency or marketing environment in a similar role.
 </li>
 <li>
 Knowledge of principles and practices of graphic design
 </li>
 <li>
 Previous working experience in the Middle East is an advantage
 
 
 </li>
 </ul>
 
 Our Commitment To You
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Graphic Designer

Join Mandarin Oriental and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.