Qureos Mentor

Mandarin Oriental

<div>
 Mandarin Oriental, Doha, is seeking a Sales Manager to join our Commercial Strategy Team
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 Scope of Position
 
 
 
 Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.
 
 
 
 As Sales Manager, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 To acquire, develop and manage local and regional corporate business and government accounts according to the set business mix strategy.
 </li>
 <li>
 Ensures maximum acceptance in RFPs.
 </li>
 <li>
 To acquire, develop, and manage business travel agent (BTA) accounts in accordance with the established business mix strategy.
 </li>
 <li>
 To constantly monitor the market and the competition and report on threats and opportunities.
 </li>
 <li>
 To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid a shortfall.
 </li>
 <li>
 Implements and executes all sales objectives and action plans to reach and exceed targets set.
 </li>
 <li>
 Quotes and negotiates prices with customers for transient, long-stay, and group business within established parameters.
 </li>
 <li>
 Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
 </li>
 <li>
 Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
 </li>
 <li>
 Ensures that selling strategies are adhered to during negotiations and maximises upselling opportunities whenever possible.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer better business solutions.
 </li>
 <li>
 Cross-sells brand across the MOHG portfolio through MObilise program
 </li>
 <li>
 Supports customer loyalty and the property&rsquo;s brand standards by delivering service excellence throughout each customer experience.
 </li>
 <li>
 We serve our customers in order to grow our share of the account.
 </li>
 <li>
 Builds strong relationships with customers, Guests and Team Members in order to gain a full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Handles guest complaints and disputes.
 </li>
 <li>
 Conducts site visits as required by hotel operation
 </li>
 <li>
 Participates in Client Entertainment with the Sales Department as required
 </li>
 <li>
 Joint Sales calls with the team as required
 
 
 </li>
 </ul>
 
 As Sales Manager, We Expect From You
 
 
 
 <ul>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment within Sales with proven records of closing sales
 </li>
 <li>
 Previous experience working in the GCC
 </li>
 <li>
 Strong network with local Ministries and Corporate accounts
 </li>
 <li>
 Must be excellent in using computer and well versed in all computer applications
 </li>
 <li>
 Clear communication; effective verbal and written communication skills in English and Arabic
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 </li>
 </ul>
</div>

Sales Manager

<div>
 Mandarin Oriental Muscat is looking for a
 
 PBX Agent
 
 to join our
 
 PBX
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Hotel Group
 
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
 
 
 Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The PBX Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The PBX Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 General:
 </li>
 <li>
 It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental, Doha Human Resources Strategic Policy.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Departmental:
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.
 </li>
 <li>
 Greet all callers with warm and sincere greeting.
 </li>
 <li>
 To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
 </li>
 <li>
 To take and retrieve messages, both in Voicemail and HelloMO, in the appropriate manner.
 </li>
 <li>
 To be able to take messages in writing and ensuring delivery.
 </li>
 <li>
 To maintain a good working relationship with all departments
 </li>
 <li>
 To make sure to assist all departments&rsquo; calls when they revert to the board.
 </li>
 <li>
 Ensure there is sufficient stationary at all times
 </li>
 <li>
 Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
 </li>
 <li>
 Make sure printers are working at all times and contact IT Department when maintenance or ink are needed
 </li>
 <li>
 Assist Reservations Department, Front Office and Room Service when needed
 </li>
 <li>
 Anticipate and recognize individual guest needs.
 </li>
 <li>
 Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
 </li>
 <li>
 Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
 </li>
 <li>
 Pass on requests in a timely and accurate manner to appropriate colleagues.
 </li>
 <li>
 Communicate with security as necessary in the event of an emergency.
 </li>
 <li>
 Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Maintain complete knowledge of:
 </li>
 <li>
 All hotel features/services, hours of operations.
 </li>
 <li>
 All hotel restaurant food concepts, dress code and ambiance.
 </li>
 <li>
 All hotel room types, number /names, amenities and locations.
 </li>
 <li>
 Scheduled daily group activities, names and locations of meeting/banquet rooms
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

PBX Agent - Omani National

<div>
 Mandarin Oriental Muscat is looking for a
 
 Food and Beverage Supervisor
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Display full knowledge of food and beverage and dining venue offering.
 </li>
 <li>
 Ensure colleagues start and finish shifts at the correct time.
 </li>
 <li>
 Assist in setting up tables for all meal periods.
 </li>
 <li>
 Assist colleagues in setting up service stations according to MEP standards.
 </li>
 <li>
 Be familiar with all billing procedures.
 </li>
 <li>
 To handle all banqueting area relevant equipment.
 </li>
 <li>
 Attend daily meetings.
 </li>
 <li>
 Attend all mandatory training sessions arranged by MO.
 </li>
 <li>
 Ensure correct quality, presentation and delivery of all dishes and drinks.
 </li>
 <li>
 Perform all administrative tasks designated to him/her by management.
 </li>
 <li>
 Supervise F&amp;B service by directing and supporting his/her subordinates
 </li>
 <li>
 Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages.
 </li>
 <li>
 Identify and carry out any specific training and development needs among the team.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Taking reservations accurately where necessary while keeping track of guest&rsquo;s preferences.
 </li>
 <li>
 Greeting and seating guests according to MO standards.
 </li>
 <li>
 Presenting the menu correctly to each guest.
 </li>
 <li>
 Taking orders from all guests in line with event policy.
 </li>
 <li>
 Offering suggested up-selling based on outlet policy.
 </li>
 <li>
 Serving food and beverages according to MO standards.
 </li>
 <li>
 Assist colleagues in clearing plates and tables and ensuring general table maintenance throughout the meal.
 </li>
 <li>
 Presenting the bill and handle payment procedures.
 </li>
 <li>
 Ensure guest satisfaction at all times and proactively seek feedback.
 </li>
 <li>
 Handling special requests from guests and VIPs.
 </li>
 <li>
 Implement service recovery actions and follow up.
 </li>
 <li>
 Bidding guests farewell when leaving the venue.
 </li>
 <li>
 Anticipating the guests&rsquo; needs by keeping control of service flow and identify potential bottle necks.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Food and Beverage Supervisor

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Establish engineering guidelines and standard operating procedures to maintain excellent standards of quality and reliability in the Resort and Residences.
 </li>
 <li>
 Establish a monthly reporting system in order to monitor Key Performance Indicators, guest room maintenance, energy consumption, operational and energy expenses, project updates, LQE activities and other specific tasks.
 </li>
 <li>
 Establish, implement and maintain the FLHSS&amp;E procedures, including relevant business continuity management plans and standard operating procedures.
 </li>
 <li>
 Manages the combination of employing engineering colleagues and engineering outsourcing companies to minimize operating expenses.
 </li>
 <li>
 Formulate and implement strategic direction for the hotel&rsquo;s environmental protection activities and involvement in the local community.
 </li>
 <li>
 Develop, implement and monitor the preventive maintenance programs for all assets of the hotel.
 </li>
 <li>
 Ensures that the hotel operates in conformity with the local codes and regulations related to all areas under the positions responsibility. Updates the General Manager and EXCO of any changes or amendments that will affect the hotel
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Excellent communication skills in English in all aspects: verbal, written and non-verbal
 </li>
 <li>
 Strong creativity
 </li>
 <li>
 Approachable, open-minded and fair
 </li>
 <li>
 High energy and hands on in the operation
 </li>
 <li>
 Must be able to work in a team and independently on occasions
 </li>
 <li>
 High standards and very professional
 </li>
 <li>
 Engineering studies such as Mechanical, Electrical, and Building Services.
 </li>
 <li>
 Minimum of 5-10 years as Chief Engineer or Director of Engineering within luxury hotels.
 </li>
 <li>
 Excellent knowledge of major building systems, power plant, air conditioning system, kitchens etc.
 </li>
 <li>
 Experienced and knowledgeable in energy management.
 </li>
 <li>
 Quality driven with a passion for excellence in guest service and satisfaction
 </li>
 <li>
 Possess excellent organizational and administrative skills, result oriented, excellent interpersonal skills, self-motivated, team player with good leadership skills
 </li>
 <li>
 Experienced user of office automation applications, including Word, Excel amongst others
 </li>
 </ul>
</div>

Director of Engineering

<div>
 Mandarin Oriental Muscat is looking for a
 
 Bellman
 
 to join our
 
 Front Office
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Hotel Group
 
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
 
 
 Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of position
 
 
 
 Responsible for all tasks related to the Bell Desk and always maintaining guest satisfaction levels to the standard of the hotel and of the group. Under the guidance and supervision of the Bell captain and Chief Concierge and within the limits of established Mandarin Oriental Hotels Group policies and procedures, the Bellman\Doorman will ensure that guest will experience a warm welcome, executed smoothly and efficiently, warmer than in any other hotel, guest will further experience an efficient departure that conveys a sense of appreciation and recognition to create lasting positive memories and will provide service which will be stylish, thoughtful and surprising, delivered with attention to detail and grace and reflecting our oriental heritage.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 General:
 </li>
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
 <li>
 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
 <li>
 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
 <li>
 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Muscat has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 Act as a hotel ambassador at all times.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 </li>
 <li>
 Departmental
 </li>
 <li>
 Creates MOWow Moments that surprise and inspire our guests.
 </li>
 <li>
 Knows about all the hotels offers and sells them to our guests.
 </li>
 <li>
 Being able, and regularly performing, duties of all functions within the Bell Desk such as arrival and departure of our guests (by car and on foot); pick up and transfer of guests from the airport or other locations; handling of luggage; going on errands for our guests; handling the post and package deliveries; general cleanliness in the hotels entrance; handling guest&rsquo;s cars and more.
 </li>
 <li>
 Be the first point of contact in terms of guest relations and services.
 </li>
 <li>
 Preparing and understanding reports according to MOHG standards
 </li>
 <li>
 Be present at the Front Office at the designated shifts and support the Team operationally.
 </li>
 <li>
 Being an ambassador of the hotel, both being actively engaging with guests and with colleagues.
 </li>
 <li>
 Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules.
 </li>
 <li>
 Actively advertises our Fans of MO guest recognition program to our guests.
 </li>
 <li>
 Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff.
 </li>
 <li>
 Handle all guest complaints and comments tactfully and escalates them in a reasonable and sensitive manner.
 </li>
 <li>
 Cooperate and coordinate teamwork with other departments
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Bellman - Omani National

<div>
 Mandarin Oriental Muscat is looking for an
 
 Assistant Engineering Manager
 
 to join our
 
 Engineering
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Assistant Manager- Engineering is responsible for the daily operation of the engineering department and for ensuring that the department is operated in the safest and most efficient manner. The Assistant Manager- Engineering will assume the responsibilities of the Chief Engineer during his absence.
 
 
 <ul>
 <li>
 Departmental
 </li>
 <li>
 Manages all corrective and preventive maintenance work through the Computerized Maintenance Management System.
 </li>
 <li>
 With the Maintenance Team, reviews the backlog report, work schedules, preventive maintenance plans and other reports produced by the Facility Planner. Ensures that the work can be done efficiently and within the standards of the hotel.
 </li>
 <li>
 Reviews preventive maintenance tasks and yearly work schedules for all equipment and that they are updated on a regular basis taking into consideration revised regulations from Local Authorities, revised Corporate Standards as well as input from Engineering Team.
 </li>
 <li>
 Takes accountability in establishing the following key programs in engineering department as per MOHG standards.
 
 
 </li>
 </ul>
 1a. Guest Room Preventive Maintenance - To implement a comprehensive PM programme and to maintain records for monthly, Quarterly, Six Monthly and Annual Preventive Maintenance.
 
 
 Key performance Indicator &ndash; PM % completion, Mystery Audit scores.
 
 
 1b. Public Area Maintenance - To implement a comprehensive PM programme for PA maintenance and to maintain records for monthly, Quarterly, Six Monthly and Annual Preventive Maintenance.
 
 
 Key performance Indicator &ndash; PM % completion, Mystery Audit scores
 
 
 1c. HOH Area Maintenance - To implement a comprehensive PM programme for HOH maintenance and to maintain records for monthly, Quarterly, Six Monthly and Annual Preventive Maintenance.
 
 
 Key performance Indicator &ndash; PM % completion, Mystery Audit scores
 
 
 1d. Landscaping maintenance - To implement PM programme for Landscaping and to maintain records for monthly, Quarterly, Six Monthly and Annual Preventive Maintenance.
 
 
 Key Performance Indicator &ndash; FLHSSE- Mystery Audit scores
 
 
 1e. Operational Project execution &ndash; To carry out operational project as per MOHG standard.
 
 
 Key Performance Indicator &ndash; Project tracker compliance
 
 
 <ul>
 <li>
 To perform any other reasonable duties as required by the Assistant Chief Engineer / Director of Engineering.
 </li>
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 Takes an active part in the Emergency Response Team and is responsible for the follow-up on operational as well as technical matters related to the Hotel Emergency Procedures.
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 Maintains the records, reports, and documentation of all preventive maintenance activities.
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 Ensures that all engineering areas are maintained in a clean and safe manner.
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 Contributes with ideas in finding solutions for daily operational issues within the complete Engineering Department.
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 Maintains a good relationship with Guests, other Departments, and fellow Technicians through the consistent display of outstanding LQE skills.
 
 
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 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Assistant Engineering Manager

<div>
 
 Position Title:
 
 Concierge
 
 
 
 Reports To:
 
 Supervisor: Level 6
 
 
 
 Supervises:
 
 N/A
 
 
 
 Job Level:
 
 Rank &amp; File: Level 7 / 8
 
 
 
 Department:
 
 Concierge
 
 
 
 Division:
 
 Rooms Division
 
 
 The Hotel
 
 
 Mandarin Oriental, Doha is located in the heart of Msheireb Downtown Doha, directly fronting the "Barahat," an open air piazza surrounded by impressive retail, dining, entertainment and cultural offerings. The hotel is an intimate and stylish urban oasis blending traditional Qatari heritage with contemporary design, it offers 249 rooms, suites and serviced apartments, nine distinct culinary experience, a luxuriously appointed spa celebrating age old wellness philosophy of the Orient, roof top pool with panoramic views and a selection of unique event venues.
 
 
 
 Our Mission
 
 
 
 Our mission is to completely delight and satisfy our guests. We are committed to continual improvements, to making a difference every day and to being the best.
 
 
 
 Guiding Principles
 
 
 
 Delighting our Guests Delighting our Colleagues Becoming the Best Working Together Acting with Responsibility
 
 
 Scope of Position
 
 
 The Concierge is responsible for providing five-star services to all guests and colleagues. It is the mission and intent of this position that the candidate will keep the guest&rsquo;s perspective in mind at all times and carry out the mission of the Rooms Division. The Concierge will be creative and accommodating to all of the guest&rsquo;s needs and requests.
 
 
 
 Responsibilities
 
 
 
 
 General:
 
 
 
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 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
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 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
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 It is part of your role and your responsibility to fully support all learning and development activities.
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 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
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 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
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 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
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 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
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 Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
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 To carry out any additional duties requested by management, related to hotel operational activities.
 
 
 </li>
 </ul>
 
 Departmental
 
 
 
 <ul>
 <li>
 Create focused conversations with guests which identify their personal preferences.
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 Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
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 Provide clear directions for all guests travelling outside of the hotel.
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 Respond to all guests&rsquo; needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
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 Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.
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 Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
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 Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
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 Assists guests in the confirming or booking of airline flights.
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 Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
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 Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
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 Provides all information pertaining to the hotel&rsquo;s services and facilities. This also includes the offerings in Msherieb Downtown Doha
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 Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
 </li>
 <li>
 Builds relationship with guests to delight and gain loyalty.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 
 
 </li>
 </ul>
 Mandarin Oriental reserves the right to add, delete, change or modify the job duties, and responsibilities described in this Job Description, at the company&rsquo;s discretion, at any time with appropriate notice.
</div>

Concierge

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