Qureos Mentor

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Security Supervisor
 
 to join our
 
 Security
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 The Security Supervisor will take full responsibility for supervising house officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and ensure compliance with all local, city and country regulations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving himself in all required aspects of the security department.
 </li>
 <li>
 Provide supervisory guidance and support to all security officer colleagues within the Security Department.
 </li>
 <li>
 Create a safe and secure environment for our guests and colleagues by ensuring House Officers are making a minimum of 2 tours of property per shift.
 </li>
 <li>
 Assist in the development and implementation of Standard Operating Procedures for the Department.
 </li>
 <li>
 Review and follow-up on all incident, loss and accident reports.
 </li>
 <li>
 Liaise and coordinate with government agencies (Police, Civil Defense and Ambulance etc.) when necessary.
 </li>
 <li>
 Perform daily administration of hotel&rsquo;s key control program.
 </li>
 <li>
 Be responsible for the fire life safety policies and procedures as dictated by Fire Department&rsquo;s fire safety director&rsquo;s legislation. (To be reviewed as MOMCT Guidelines)
 </li>
 <li>
 Assist in training all colleagues in emergency procedure preparedness.
 </li>
 <li>
 Ensure House Officers are performing daily audits of keys as per key control policy.
 </li>
 <li>
 Be responsible for the day-to-day operation of Security Department.
 </li>
 <li>
 Effectively enforce hotel&rsquo;s rules and regulations
 </li>
 <li>
 Supervise the administration of lost and found with daily audits
 </li>
 <li>
 Add support to the house officers to complete routine assignments.
 </li>
 <li>
 Perform tasks and duties as assigned by the Director of Security or Security Manager and respond to directions given by any Executive Committee member or Manager on Duty.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures related to Safe, Sound and Sustainability at Mandarin Oriental, Muscat.
 </li>
 <li>
 Actively participate in the improvement of the environment, just as we will be responsible members of our communities and industry organizations.
 </li>
 <li>
 Maintain high ethical standards.
 </li>
 <li>
 Treat all guests and colleagues with respect.
 </li>
 <li>
 Display a service orientation to our Colleague needs.
 </li>
 <li>
 Respond effectively to Colleague needs.
 </li>
 <li>
 Display a professional attitude to our Colleagues.
 </li>
 <li>
 Fill out Daily logs, incidents report.
 </li>
 <li>
 To report through the assigned system and follow up all maintenance defaults affecting delivery of service.
 </li>
 <li>
 Ensure all security equipment and systems are optimally functional. Report all malfunctioned equipment and systems to respective contractors/ suppliers.
 </li>
 <li>
 Maximize profits by minimizing losses.
 </li>
 <li>
 Maximize a profitable return to our owners by exercising effective cost control.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance with the MOMCT Legendary Quality Experiences (LQEs), the MOMCT Pillars and the respective service standards of MOMCT.
 </li>
 <li>
 Identify departmental learning and development needs for all colleagues of the outlet and share those with the Director of Security.
 </li>
 <li>
 Review performance and development of Security Officers.
 </li>
 <li>
 Checking in advance on manning levels and other parameters affecting shifts on a daily basis.
 </li>
 <li>
 Attend and conduct meetings during absence or unavailability of management team
 </li>
 <li>
 Attend internally and externally organized training programs, workshops and seminars and ensure outcomes of these trainings are effectively adapted to improve standards of operations.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Security Supervisor - Omani National

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Bodrum
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions
 </li>
 <li>
 Provide input into the different booking lead times of market segments to facilitate future control
 </li>
 <li>
 Monitor and control the hotel's inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment
 </li>
 <li>
 Update booking curve and history spreadsheets daily
 </li>
 <li>
 Participate in discussion to define rate scales, and ensure correct loading into system
 </li>
 <li>
 Predict future demand and proactively set controls for managing demand and maximizing revenues in all revenue generating department
 </li>
 <li>
 Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels
 </li>
 <li>
 Ensure customer retention is appropriately included in rate qualifiers
 </li>
 <li>
 Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions
 </li>
 </ul>
</div>

Revenue Analyst

<div>
 
 Mandarin Oriental Muscat
 
 is looking for a
 
 Hostess
 
 to join our
 
 Food and Beverage
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 About The Job
 
 
 
 Have a very good understanding of the outlet&rsquo;s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
 
 
 <ul>
 <li>
 Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
 </li>
 <li>
 Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
 </li>
 <li>
 To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
 </li>
 <li>
 Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
 </li>
 <li>
 Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
 </li>
 <li>
 Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
 </li>
 <li>
 Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
 </li>
 <li>
 Perform any tasks related to billing according to hotel standards and cashiering policies if required.
 </li>
 <li>
 Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
 </li>
 <li>
 To bid friendly farewell to guests and sincerely thank them for their visit.
 </li>
 <li>
 Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in not acceptable state.
 </li>
 <li>
 Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests.
 </li>
 <li>
 Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.
 </li>
 <li>
 Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.
 </li>
 <li>
 Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.
 </li>
 <li>
 Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.
 </li>
 <li>
 Ensure that Mandarin Oriental Muscat's grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
 </li>
 <li>
 Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
 </li>
 <li>
 Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.
 </li>
 <li>
 Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
 </li>
 <li>
 Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
 </li>
 <li>
 Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Proactively gather and record guest&rsquo;s preference to superiors and act upon them whenever known and maintain the database.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Hostess

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 To contact the guest after reservation is made to determine their preferences and to anticipate their needs (obtain preferences for pillow, newspapers, dietary requirement, organizing tours, errands, etc.).
 
 
 To ensure the awareness of the arrival details, such as the arrival time
 
 
 To proactively seek guest preferences and record them.
 
 
 To communicate guest preferences and feedback with relevant department.
 
 
 To undertake guest room moves where guest is present.
 
 
 To carry out errands on behalf of guest.
 
 
 To greet guest upon arrival for introduction and rooming.
 
 
 To prepare arrival suite according to known preferences as well as amenities.
 
 
 To organise guest&rsquo;s departure, offer the service for packing a night before or an appropriate time preferred by guests.
 
 
 To check the room after departure for any left behind items.
 
 
 To coordinate with Housekeeping on preferred time for mini-bar replenishment, make up room, turn down service as well as ensure laundry is done accordingly and checked before returning to the wardrobe.
 
 
 To assist in handling guest calls and acting upon them in a professional &amp; courteous manner. Communicate all guest compliments, comments, observations and complaints to relevant departments and ensuring follow up.
 
 
 To assist the Guest Services Team in the day to day Departmental/ Hotel operations.
 
 
 To assist with guest IT requests where required in absence of IT Dept.
 
 
 To be fully informed of all guest arrivals and in-house guests, ensuring that their requests and preferences are acted upon and shared with all relevant departments.
 
 
 To contact the guest after departure and thank for their stay and advice of being contacted directly for future bookings
 
 
 To ensure good maintenance in all guest service suites by doing regular walk arounds and inspections
 
 
 To maximize the revenue and occupancy of all butler suites
 
 
 To comply with all LQE&rsquo;s &amp; MO Special touches.
 
 
 To present a professional image by maintaining the Hotel&rsquo;s grooming standards.
 
 
 To undertake and promote training and development.
 
 
 To work in conjunction with other departments, very closely, proactively and in a synergized manner.
 
 
 To carry out any reasonable requests as directed by Guest Experience Manager
 
 
 
 Requirements
 
 
 
 At least 1 year of relevant experience in luxury community or hotel
 
 
 Fluency in English written and verbal communication
 
 
 Excellent communication skills in all aspects: verbal, written and non-verbal
 
 
 Professional and appropriate business appearance and presentation
 
 
 Quality driven with a passion for excellence.
 
 
 Must possess excellent organizational and administrative skills and interpersonal skills
 
 
 Approachable, open-minded and fair
 
 
 Prior Hotel experience would be an advantage
</div>

Guest Experience Ambassador

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
 
 
 Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 To support the Laundry and Valet team in order to deliver the quality service standard to our guests.
 
 
 To report, control and follow up on any Engineering issues and planned preventative maintenance programme
 
 
 To investigate and follow through any guest complaints, losses, damages pertaining to laundering services.
 
 
 To carry out and report accurately weekly linen stocktake in the absence of the Laundry Manager.
 
 
 To assist in implementing and maintaining the Safe &amp; Sound procedures and standards in the Landry department and to ensure these standards are met on a daily basis.
 
 
 To provide timely and quality service to guests and residents and to ensure all queries are handled to achieve full satisfaction.
 
 
 To manage the hotel uniforms issuing process, ensuring continuity in appearance and grooming standards within hotel.
 
 
 To ensure the department and the storeroom are kept in a tidy and clean condition.
 
 
 To place the necessary purchase orders timely to maintain the par stock levels of uniforms and linen.
 
 
 To perform weekly stocktake of the laundry operating supplies and place weekly orders on timely manner.
 
 
 To ensure periodic inspection of all laundry equipment is undertaken and liaise with suppliers regarding maintenance and parts replacement.
 
 
 
 Requirements
 
 
 
 At least 2 years practical experience in similar position for a luxury property
 
 
 Adheres to, supports and carries out the strategic Company&rsquo;s vision and values
 
 
 Displays high commitment to improving customer services
 
 
 Ability to motivate team and build morale
 
 
 Ability to anticipate and assess issues, risks and opportunities and develop new approaches
 
 
 Accepts responsibility and accountability
</div>

Floor Supervisor

<div>
 Mandarin Oriental Muscat is looking for a
 
 Director of Commercial Strategy
 
 to join our
 
 Sales &amp; Marketing
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Scope of Position
 
 
 
 Sets the hotel&rsquo;s strategic commercial direction by balancing financial objectives, managing sales segments, and guiding the overall commercial strategy of the hotel. Works closely with the General Manager, and supervises the Manager of Marketing Communications, and Director of Revenue to develop and implement a robust commercial strategy that maximizes hotel revenues, market share, and profitability. Responsible for optimizing revenue and profit across rooms, function space, and total hotel operations. Accountable for all transient, group, and catering segments, including deployment, pricing, channel distribution, and positioning. Identifies future revenue opportunities and communicates strategic initiatives to the sales, marketing, and revenue teams. Oversees the Revenue, Sales, and Catering departments, providing strategic guidance, commercial leadership, and development to ensure high-performing teams.
 
 
 
 Responsibilities
 
 
 
 
 General:
 
 
 
 <ul>
 <li>
 Communicate and enforce all corporate and hotel policies, procedures, and standard operating practices to colleagues.
 </li>
 <li>
 Ensure all business activities comply with MOHG Code of Conduct, laws, and regulations.
 </li>
 <li>
 Fully support the Mandarin Oriental, Muscat People &amp; Culture Strategic Policy and all learning and development initiatives.
 </li>
 <li>
 Maintain a complete Training Matrix and Job Description/Specification Matrix for your division.
 </li>
 <li>
 Prioritize colleague career path development and document in the MO Profile online system.
 </li>
 <li>
 Hold monthly meetings with teams to address concerns and share departmental and hotel information.
 </li>
 <li>
 Safeguard confidential guest, customer, and colleague information.
 </li>
 <li>
 Adhere to Safe, Sound, and Sustainable policies and MOHG Social Media Policy.
 </li>
 <li>
 Promote a zero-tolerance environment for harassment or discrimination.
 </li>
 <li>
 Act as a hotel ambassador and perform additional duties as required.
 
 
 </li>
 </ul>
 
 Budget
 
 
 
 <ul>
 <li>
 Supervises the Marketing Communications and Revenue Director to prepare the annual budget and implement the Annual Marketing Plan.
 </li>
 <li>
 Monitor and control all sales-related expenditure against budget forecasts.
 
 
 </li>
 </ul>
 
 Overall Strategy &amp; Commercial Leadership
 
 
 
 <ul>
 <li>
 Develops and drives the hotel&rsquo;s commercial strategy to ensure alignment with MOHG brand philosophies and objectives.
 </li>
 <li>
 Provides strategic guidance on pricing, inventory management, channel distribution, and market positioning.
 </li>
 <li>
 Coordinates sales strategies across Regional Sales Offices, Corporate Revenue Management, Marketing &amp; Communications, and on-property leadership.
 </li>
 <li>
 Ensures commercial strategies are effectively communicated and adapted to changing market conditions.
 </li>
 <li>
 Supervises the Marketing &amp; Communications Manager to develop strategic marketing propositions, including online, offline, and market/country-specific campaigns.
 </li>
 <li>
 Maintains awareness of competitors, market trends, and future business opportunities.
 </li>
 <li>
 Strong commercial acumen, analytical skills, and strategic thinking are essential to optimize revenue and market positioning.
 
 
 </li>
 </ul>
 
 Analysis
 
 
 
 <ul>
 <li>
 Analyze market trends, booking pace, and competitive performance to inform commercial strategy.
 </li>
 <li>
 Provide insights on pricing, seasonality, mix, and displacement to optimize revenue opportunities.
 </li>
 <li>
 Devise and implement event-specific strategies to capture incremental revenue.
 </li>
 <li>
 Communicate results, challenges, and opportunities to key stakeholders in a timely manner.
 
 
 </li>
 </ul>
 
 Revenue &amp; Distribution
 
 
 
 <ul>
 <li>
 Establish and maintain effective pricing strategies for all inventories and market segments.
 </li>
 <li>
 Oversee Revenue Director&rsquo;s implementation of sales strategies, inventory adjustments, and rate loadings.
 </li>
 <li>
 Ensure timely and accurate forecasting, reporting, and analysis of revenue performance.
 </li>
 <li>
 Lead Revenue Meetings, long-range planning, and strategic discussions to drive profitability.
 </li>
 <li>
 Maintain accurate positioning and information in all distribution channels and monitor competitor activity.
 
 
 </li>
 </ul>
 
 Sales Leadership
 
 
 
 <ul>
 <li>
 Guide Director of Sales to strategically deploy the Sales Team and achieve revenue targets.
 </li>
 <li>
 Establish priorities, goals, and accountability measures for the Sales Team.
 </li>
 <li>
 Ensure accounts are properly targeted, covered, and contracts comply with MOHG standards.
 </li>
 <li>
 Conduct monthly account reviews, weekly sales meetings, and oversee group leads, pricing, and space strategy.
 </li>
 <li>
 Lead trade shows, sales missions, and cross-selling initiatives to enhance brand presence.
 </li>
 <li>
 Maintain control of incentive schemes, rewards, and performance appraisals.
 
 
 </li>
 </ul>
 
 Catering Leadership
 
 
 
 <ul>
 <li>
 Guide Director of Conference and Events to strategically target accounts and achieve revenue goals.
 </li>
 <li>
 Review weekly forecasts to ensure revenue targets are met and exceeded.
 </li>
 <li>
 Monitor team performance, enforce accountability, and ensure all KPIs are achieved.
 </li>
 <li>
 Implement strategies for free sale calendar and other revenue-maximizing opportunities.
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Director of Commercial Strategy

<div>
 
 Mandarin Oriental Hotel Group
 
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental, Bodrum
 
 
 
 A stunning resort overlooking the Aegean Sea, Mandarin Oriental, Bodrum is where dreams come true. A luxury 5-star hotel retreat with two private beaches and excellent leisure facilities, we invite you to lie back, relax and savour the moment. With an idyllic location in Paradise Bay, we offer a seductive blend of style, serenity and 5-star comfort. With a range of gourmet restaurants, relaxing spa and choice of rooms, suites and villas, our unique resort is world-class.
 
 
 
 Duties And Responsibilities
 
 
 
 Attend to guest's requests and complaints.
 
 
 Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology.
 
 
 Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
 
 
 Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition.
 
 
 Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs.
 
 
 Inspect VIP arrival rooms with appropriate amenities set up.
 
 
 Ensure effective communication via daily briefings and weekly updates within the department.
 
 
 Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible.
 
 
 
 Requirements
 
 
 
 Mandatory
 
 
 Minimum of 2 years Front Office Management experience in a luxury operation.
 
 
 Excellent written and verbal communication skills in the English and Turkish language.
 
 
 Ability to multi-task.
 
 
 Strong problem solving skills.
 
 
 Computer knowledge which is not limited to: Excel, Word, Power Point.
 
 
 Desirable
 
 
 Multi-lingual.
</div>

Assistant Front Office Manager

Join Mandarin Oriental and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.