Qureos Mentor

Mandarin Oriental

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 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.
 
 
 
 About The Job
 
 
 
 Based at the Mandarin Oriental Al Faisaliah Riyadh within the Engineering Department in Riyadh, the Kitchen and Laundry Maintenance Technician is responsible for the maintenance, repair, and preventive servicing of all kitchen and laundry equipment throughout the hotel to ensure safe, efficient, and uninterrupted operations. This role plays a critical part in maintaining equipment performance, guest satisfaction, and compliance with Mandarin Oriental safety and hygiene Standards.
 
 
 
 As Kitchen and Laundry Maintenance Technician, you will be responsible for the following duties:
 
 
 
 
 Responsibilities
 
 
 
 Principal duties and responsibilities may include, but are not limited to, the following, which indicates the general nature of work expected:
 
 
 <ul>
 <li>
 Conduct daily inspection, servicing, and repair of kitchen and laundry equipment including dishwashers, ovens, deep fryers, steamers, mixers, refrigerators, washing machines, dryers, ironers, and extractors.
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 Perform preventive maintenance as per schedule and maintain accurate records.
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 Respond promptly to repair requests and breakdowns, ensuring minimal downtime.
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 Monitor the condition and performance of gas, electrical, steam, and water connections associated with equipment.
 
 
 </li>
 </ul>
 
 As
 
 
 Kitchen and Laundry Maintenance Technician, we expect from you:
 
 
 
 <ul>
 <li>
 Support installation and commissioning of new kitchen and laundry machines when required.
 </li>
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 Follow lockout/tagout procedures during servicing of machinery.
 </li>
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 Assist other engineering team members in general maintenance tasks as needed.
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 Maintain cleanliness and safety of work areas.
 
 
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 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A competitive salary.
 </li>
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 A Career development.
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 <li>
 Health insurance.
 
 
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 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Kitchen and Laundry Maintenance Technician

<div>
 Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Digital Marketing Manager to join our Marketing team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.
 
 
 
 About The Job
 
 
 
 Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales &amp; Marketing department, the Digital Marketing Manager is responsible for developing and implementing the digital marketing strategies to increase online presence and improve marketing and sales efforts of the hotel and other revenue streams. He/ she is also responsible for online content management, social media management, seeking online marketing opportunities and managing the company&acute;s website and web traffic. The Digital Marketing Manager works closely with the commercial team, revenue, food &amp; beverage, spa, rooms to develop and execute the digital and commercial activities. The Digital Marketing Manager reports to the Director of Marketing &amp; Communications.
 
 
 
 As a Digital Marketing Manager, you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Enhance the hotel&rsquo;s marketing and sales efforts via all e-commerce opportunities
 </li>
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 Increase the digital marketing engagement of the hotel and to meet the key performance indicators (KPIs) set by the corporate team and owners team
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 Ensure compliance with the corporate identity guidelines on the MO.com website
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 Be the guardian of the hotel's digital media platforms
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 Manage the hotels various social media strategies and executions
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 Plan, execute, and optimize social media paid campaigns while overseeing organic content creation
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 Propose and develop digital media campaign (for brand building and for tactical offers) to help achieve digital media exposure and to drive the revenue
 </li>
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 Strategies and execute the 360 digital marketing campaigns to promote the various revenue streams of the hotel
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 Manage the lead the digital marketing execution with the appointed agencies for the performance marketing and social media marketing
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 Coordinate direct marketing with business partners
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 Promote marketing channels, including GDS and MO reservations
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 Market research &amp; evaluate the online presence, including search engine optimization, partners, links, online promotions and premium partners&rsquo; website updates
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 Monitor the hotel&rsquo;s online presence on travel portals such as Expedia, Booking.com, and TripAdvisor and ensure regular updates are done
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 Explore the digital marketing opportunities through the online partners including Expedia, Booking.com and TripAdvisor
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 Strategize and produce the digital assets for the performance marketing campaigns in line with the brand and creative guidelines
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 Introduce the various digital marketing ecommerce related tools and platforms for improving the productivity and efficiency
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 Regular reporting and assistance with the marketing plans and strategies to drive the results
 </li>
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 Working closely with the MOHG branding and digital team to execute the various projects in line with the brand guidelines
 </li>
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 Assist in developing, maintaining and managing annual marketing budget and expenses, related to the digital marketing and e-commerce
 
 
 </li>
 </ul>
 
 As a Digital Marketing Manager, We Expect From You
 
 
 
 <ul>
 <li>
 Degree holder in Marketing or e-Commerce Management or related discipline
 </li>
 <li>
 At least 10 years solid experience in similar capacity, preferably in luxury hospitality field, resort experience will be a plus
 </li>
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 Excellent communications skills, articulate and compelling communication style
 </li>
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 Ability to write clearly in a variety of communication settings and styles, appropriate to relevant audiences
 </li>
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 Creative and strategic skills to plan and executive the digital content creation and execution
 </li>
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 Proven track record with project management skills
 </li>
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 Capable of creative thinking, working with flair and imagination
 </li>
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 Excellent analytical and strategic leadership skills to lead the digital marketing opportunities for the hotel
 </li>
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 Ability to work in a multicultural environment and adapt to the needs of the commercial team
 </li>
 <li>
 Better understanding of the hospitality industry and the commercial opportunities to drive total revenue management
 </li>
 <li>
 Strong proficiency in both verbal and written communication in English
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Digital Marketing Manager

<div>
 Scope of Position
 
 
 The Waiter will carry out all required operational tasks and duties in the outlet under the guidance of the respective managers and supervisors, with the overall objective to serve food in a timely manner and delight and satisfy each and every guest.
 
 
 
 Responsibilities
 
 
 
 
 General:
 
 
 
 <ul>
 <li>
 It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
 </li>
 <li>
 MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
 </li>
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 It is part of your role and your responsibility to fully support all learning and development activities.
 </li>
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 You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
 </li>
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 Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
 </li>
 <li>
 Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
 </li>
 <li>
 Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
 </li>
 <li>
 Mandarin Oriental, Doha has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
 </li>
 <li>
 To carry out any additional duties requested by management, related to hotel operational activities.
 
 
 </li>
 </ul>
 
 Departmental
 
 
 
 <ul>
 <li>
 Have a good understanding of the outlet&rsquo;s concept and food and beverage offerings and be able to verbally explain those to guests.
 </li>
 <li>
 Ensure that mise en place is completed shift to shift and during service in order to provide an efficient service. This includes cleaning tasks in front and back of house as well as polishing and assembling of equipment.
 </li>
 <li>
 Be able to operate the required steps on the point of sales system in order to process food and beverage orders.
 </li>
 <li>
 Be able to deliver service by understanding the guest requirements.
 </li>
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 Carry out all tasks in a friendly, courteous and efficient manner.
 </li>
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 Properly up-sell services and products to our guests at all times, enhancing service and generating increased revenue.
 </li>
 <li>
 Be able to process MOHG Gift cards and other non-cash methods of payment.
 </li>
 <li>
 Perform any tasks relating to billing according to hotel standards and cashiering policies.
 </li>
 <li>
 Ensure all dishes are presented in compliance with hotel standards and food &amp; beverage specifications.
 </li>
 <li>
 Conserve all outlet equipment and utensils in good conditions by proper day to day handling of all applicable utensils and by carrying out required side duties as assigned.
 </li>
 <li>
 Assist in picking up all required stocks, including linen, beverage, dried goods and
 
 
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 </ul>
 others and arrange them accordingly.
 
 
 <ul>
 <li>
 Ensure product knowledge is up to date.
 </li>
 <li>
 Support as required other outlets as assigned by the restaurant manager.
 </li>
 <li>
 Any other reasonable tasks as assigned by the restaurant manager.
 
 
 </li>
 </ul>
 
 Colleague Relations
 
 
 
 <ul>
 <li>
 Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
 </li>
 <li>
 Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
 
 
 </li>
 </ul>
 
 Guest Relations
 
 
 
 <ul>
 <li>
 Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
 </li>
 <li>
 Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
 </li>
 <li>
 Have a natural, warm smile and a friendly and passionate approach towards guests.
 </li>
 <li>
 Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
 </li>
 <li>
 Report guest&rsquo;s preference to superiors and act upon them whenever known.
 
 
 </li>
 </ul>
 Preferable Mandarin/Chinese Speaker
</div>

Waiter

Join Mandarin Oriental and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mandarin Oriental

About Company

Kitchen and Laundry Maintenance Technician

Digital Marketing Manager

Waiter