Urwah Admin

Manpower Middle East

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 We are looking for a dedicated and customer-focused
 
 Call Center Specialist
 
 to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in a professional and timely manner.
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 <li>
 Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
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 Provide clear and accurate information about products and services.
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 Resolve customer issues and escalate complex cases when necessary.
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 Maintain detailed and accurate records of all customer interactions in the system.
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 Meet individual and team performance targets, including call handling time and customer satisfaction.
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 Follow company policies, procedures, and quality standards at all times.
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 <li>
 Identify opportunities to improve customer service processes and overall experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in a call center or customer service role.
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 Excellent verbal communication and active listening skills.
 </li>
 <li>
 Strong problem-solving and conflict resolution abilities.
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 Ability to work in a fast-paced, high-volume environment.
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 Basic proficiency in MS Office and CRM systems.
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 Strong organizational skills and attention to detail.
 </li>
 <li>
 Flexibility to work shifts if required.
 </li>
 </ul>
 
 
 
 
 This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
 
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Call Center Specialist

Join Manpower Middle East and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Manpower Middle East

About Company

Call Center Specialist