Urwah Admin

Manpower Middle East

<div>
 
 
 Contract:
 
 1 year (renewable)
 
 
 
 Employment:
 
 Outsourced through Manpower Middle East
 
 
 
 
 
 
 About the Role:
 
 
 
 We are currently seeking a
 
 Front Desk Receptionist
 
 to join a leading
 
 multinational banking client
 
 in Dubai. The role combines
 
 customer interaction, call handling, and administrative coordination,
 
 delivering a seamless front desk experience and supporting daily branch operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Acting as the first point of contact for customers, clients, and visitors, ensuring a professional and welcoming experience
 </li>
 <li>
 Managing front desk operations, including visitor registration, ID verification, and directing guests to the appropriate departments
 </li>
 <li>
 Handling incoming calls, screening and routing inquiries efficiently while maintaining excellent communication standards
 </li>
 <li>
 Coordinating appointments, managing calendars, and organizing meeting room bookings and setups
 </li>
 <li>
 Providing day-to-day administrative support such as handling mail, courier services, filing, and documentation
 </li>
 <li>
 Liaising with internal teams and external service providers (e.g., cleaning, maintenance, and security) to ensure smooth office operations
 </li>
 <li>
 Maintaining a clean, organized, and secure front desk area in line with banking policies and confidentiality standards
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Have
 
 2&ndash;3 years of experience
 
 in receptionist or administrative roles
 </li>
 <li>
 Possess strong communication and customer service skills
 </li>
 <li>
 Are well-organized, detail-oriented, and able to multitask
 </li>
 <li>
 Maintain a professional and customer-focused approach at all times
 </li>
 <li>
 Chinese-speaking candidates preferred
 </li>
 </ul>
</div>

Receptionist - Chinese Speaking

<div>
 
 We are looking for a dedicated and customer-focused
 
 Call Center Specialist
 
 to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in a professional and timely manner.
 </li>
 <li>
 Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
 </li>
 <li>
 Provide clear and accurate information about products and services.
 </li>
 <li>
 Resolve customer issues and escalate complex cases when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of all customer interactions in the system.
 </li>
 <li>
 Meet individual and team performance targets, including call handling time and customer satisfaction.
 </li>
 <li>
 Follow company policies, procedures, and quality standards at all times.
 </li>
 <li>
 Identify opportunities to improve customer service processes and overall experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in a call center or customer service role.
 </li>
 <li>
 Excellent verbal communication and active listening skills.
 </li>
 <li>
 Strong problem-solving and conflict resolution abilities.
 </li>
 <li>
 Ability to work in a fast-paced, high-volume environment.
 </li>
 <li>
 Basic proficiency in MS Office and CRM systems.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Flexibility to work shifts if required.
 </li>
 </ul>
 
 
 
 
 This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
 
</div>

Call Center Specialist

Join Manpower Middle East and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Manpower Middle East

About Company

Receptionist - Chinese Speaking

Call Center Specialist