Qureos Mentor

Mantrac Group

<div>
 
 
 About Mantrac
 
 
 
 Mantrac is one of the world&rsquo;s leading Caterpillar dealers. We operate in 11 countries across Africa and the Middle East, with two offshore entities in the UK and China.
 
 
 
 
 
 Our global network means we play a key role in providing world-class equipment, power solutions and support for industries ranging from construction to mining, agriculture, and oil &amp; gas, as well as many others.
 
 
 
 
 
 Our mission is to empower our customers to build and sustain growth in their communities with confidence and reliability. Whether they&rsquo;re in Egypt, Kenya, Liberia or elsewhere, we work together as a team to strive for excellence in all that we do.
 
 
 
 
 
 
 Role Overview
 
 
 
 The Group Parts Ordering Expediting Analyst will be responsible for handling Caterpillar Parts Ordering across all Mantrac Business Units. This role will ensure smooth ordering and invoicing processes, coordinate closely with Caterpillar supply facilities, and act as a critical link between suppliers and Business Units to resolve issues, validate orders, and monitor lead times. The position requires strong communication skills, attention to detail, and a collaborative mindset to improve parts availability and support business efficiency.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage Caterpillar Parts Sales ordering and invoicing for all Business Units.
 </li>
 <li>
 Ensure timely and accurate processing of orders in line with company policies.
 </li>
 <li>
 Act as a key liaison with Caterpillar supply facilities (GRM/MEDC/JDC).
 </li>
 <li>
 Address and resolve issues related to parts ordering and delivery.
 </li>
 <li>
 Perform daily checks on order validation processes to ensure compliance with policy and parameters.
 </li>
 <li>
 Handle daily inquiries regarding order status, uplift requests, and escalations with both suppliers and BUs.
 </li>
 <li>
 Provide clear updates and solutions to stakeholders.
 </li>
 <li>
 Follow up on lead times to increase parts availability.
 </li>
 <li>
 Support initiatives to reduce working capital and inventories.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor Degree in Business Management, Accounting, Commerce, Supply Chain, or a related field.
 </li>
 <li>
 Fresh graduate or 1 year of experience in accounting, supply chain, logistics, or ordering processes.
 </li>
 <li>
 Strong communication and interpersonal skills with the ability to work across different cultures and organizational levels.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Proficient in Microsoft Office, especially Excel.
 </li>
 <li>
 Team player with strong problem-solving and organizational skills.
 </li>
 </ul>
 
 
 
 
 
 Why should you join the Mantrac Group?
 
 
 
 By joining Mantrac, you&rsquo;ll be part of a company that invests in its people. We&rsquo;re a family, first and foremost. That means your wellbeing always comes first.
 
 
 
 
 
 Here are just some of the benefits we offer:
 
 
 
 
 <ul>
 <li>
 Career Development: Structured training programs, continuous learning opportunities, and mentorship.
 </li>
 <li>
 Global Exposure: Collaborate with colleagues across multiple regions, building professional networks and cultural understanding.
 </li>
 <li>
 Impactful Work: Support industries shaping communities&mdash;from powering hospitals to building railways and supporting global events.
 </li>
 <li>
 Inclusive Culture: A diverse and inclusive environment where everyone&rsquo;s contribution is valued.
 </li>
 <li>
 Competitive Benefits: Competitive salary, health benefits, and perks designed to help you grow your career long-term.
 </li>
 </ul>
 
 
</div>

Group Parts Ordering Expediting Analyst

<div>
 
 
 About Mantrac
 
 
 
 
 
 
 Mantrac is one of the world&rsquo;s leading Caterpillar dealers. We operate in 11 countries across Africa and the Middle East, with two offshore entities in the UK and China.
 
 
 
 
 
 Our global network means we play a key role in providing world-class equipment, power solutions and support for industries ranging from construction to mining, agriculture, and oil &amp; gas, as well as many others.
 
 
 
 
 
 Our mission is to empower our customers to build and sustain growth in their communities with confidence and reliability. Whether they&rsquo;re in Egypt, Kenya, Liberia or elsewhere, we work together as a team to strive for excellence in all that we do.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Warranty Coordinator will play a key role in supporting Mantrac&rsquo;s Service Centre of Excellence (CoE) by managing warranty claim submissions, ensuring compliance with Caterpillar and supplier standards, and streamlining warranty processes across multiple Business Units (BUs). The role requires close collaboration with warranty administrators, suppliers, finance, and service teams to drive best practices, ensure accurate reporting, and continuously improve warranty operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support Warranty Administrators in BUs with submission of warranty claims; in smaller BUs, directly handle submissions.
 </li>
 <li>
 Work with suppliers to apply latest best practices and resolve warranty-related issues.
 </li>
 <li>
 Keep the warranty manual updated.
 </li>
 <li>
 Ensure warranty procedures are widely distributed and easily accessible (e.g., SharePoint).
 </li>
 <li>
 Prepare and submit monthly warranty performance reports covering financial and operational KPIs.
 </li>
 <li>
 Provide proactive monthly analysis of all warranty claims and settlements submitted to Caterpillar across BUs.
 </li>
 <li>
 Follow up on reports to ensure &ldquo;Best Practice&rdquo; levels are achieved, creating SMART action plans where necessary.
 </li>
 <li>
 Communicate annual standard warranty budgets to Service Managers, highlighting models due for washout.
 </li>
 <li>
 Continuously look for opportunities to streamline warranty administration functions.
 </li>
 <li>
 Initiate warranty development requests and work closely with the service development team on testing and deployment.
 </li>
 <li>
 Conduct proactive analysis of WIP (Work in Progress) and follow up as needed.
 </li>
 <li>
 Monitor warranty suspense accounts to ensure postings and washouts follow policy.
 </li>
 <li>
 Extract financial entries and verify correct cross-references.
 </li>
 <li>
 Provide analysis to finance teams for reviewing account balances.
 </li>
 <li>
 Assist with Caterpillar Warranty Excellence KPIs and dashboard follow-up.
 </li>
 <li>
 Support with reports on End-Warranty coverage, Extended Warranties (EPP/ESC), and Cat
 </li>
 <li>
 Provide structured on-the-job training (SOJT) to BU Warranty Admins (virtual &amp; in-person).
 </li>
 <li>
 Participate in BU visits, preparing agendas and follow-up SMART action plans.
 </li>
 <li>
 Support warranty operations and reporting for other suppliers (e.g., Perkins, SEM).
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Statistics, or a related field.
 </li>
 <li>
 0 - 2 years of experience in warranty coordination, after-sales service, or a similar administrative role.
 </li>
 <li>
 Familiarity with construction equipment, heavy machinery, or automotive industry processes.
 </li>
 <li>
 Good understanding of financial principles and reporting.
 </li>
 <li>
 Strong proficiency in Microsoft Office (Power BI is a plus).
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Proficiency in English (written and spoken).
 </li>
 </ul>
 
 
 
 
 
 Why should you join the Mantrac Group?
 
 
 
 By joining Mantrac, you&rsquo;ll be part of a company that invests in its people. We&rsquo;re a family, first and foremost. That means your wellbeing always comes first.
 
 
 
 
 
 Here are just some of the benefits we offer:
 
 <ul>
 <li>
 Career Development: Structured training programs, continuous learning opportunities, and mentorship.
 </li>
 <li>
 Global Exposure: Collaborate with colleagues across multiple regions, building professional networks and cultural understanding.
 </li>
 <li>
 Impactful Work: Support industries shaping communities&mdash;from powering hospitals to building railways and supporting global events.
 </li>
 <li>
 Inclusive Culture: A diverse and inclusive environment where everyone&rsquo;s contribution is valued.
 </li>
 <li>
 Competitive Benefits: Competitive salary, health benefits, and perks designed to help you grow your career long-term.
 </li>
 </ul>
</div>

Group Warranty Coordinator

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 
 The Group Procurement Specialist performs all Procurement Operations tasks including Procure to Pay (P2P) and Supplier Management activities. This includes converting requisitions into Purchase Orders, provides accurate data and customized reports that support the Procurement efforts and Internal Control compliance requirements, and provides business, organization knowledge &amp; technical expertise to all procurement work processes, policies, and systems.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 
 Main duties &amp; Responsibilities:
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Process requisitions conversion into Purchase Orders, including all requirements, e.g. verification of proper cost centre, tax codes, freight costs, etc.
 </li>
 <li>
 Work with Group Procurement Function team and/or Group Head of Procurement as well as Suppliers to get correct pricing, lead times, etc.
 </li>
 <li>
 Process Requests for Quotation as needed.
 </li>
 <li>
 Process and follow-up on Special orders (Emergency, Urgent&hellip;) as per procurement standards and policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Order Management:
 
 </li>
 <li>
 Transmission and acknowledgment of Purchase Orders.
 </li>
 <li>
 Perform all PO Admin work, including faxing/mailing POs, packages, mass mailings, etc.
 </li>
 <li>
 Perform routine supplier follow up items, e.g. PO or inquiry receipt verifications, etc.
 </li>
 <li>
 Maintain Purchases documents as needed, i.e. Outline Agreements, including changes for price, delivery, etc.
 </li>
 <li>
 Archiving: Maintain all Purchases related documents, including commercial documents, inquiry packages and recaps, etc.
 </li>
 <li>
 Support Purchase Requisitioners by providing estimated cost for the Goods and Services according to Procurement Policies.
 </li>
 <li>
 Support resolving GRIR Imbalances.
 </li>
 <li>
 1st level support for purchases related supplier questions.
 </li>
 <li>
 Manage Supplier Interface issues appropriately with the Central Procurement Function Category teams and/or Group Head of Procurement as well as Accounts Payable.
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Procurement Control:
 
 
 <ul>
 <li>
 Manage open order reports, including PO closing, supplier follow up on late deliveries, pricing issues, PO variance reports, etc.
 </li>
 <li>
 Resolve blocked Invoices for price variance.
 </li>
 <li>
 GRN/IR variances and resolution.
 </li>
 <li>
 Report and Track claims, credits, returns, and exchanges as per credit &amp; claims procedure.
 </li>
 </ul>
 
 
 
 
 
 Procurement Systems Support:
 
 
 <ul>
 <li>
 Supplier Registration, Pre-Qualification &amp; Document Handling.
 </li>
 <li>
 System Admin (PR, PO and MOA.)
 </li>
 <li>
 Contract Management.
 </li>
 <li>
 Procurement &amp; Supplier Master Data management.
 </li>
 <li>
 Maintain Approved Supplier List.
 </li>
 </ul>
 
 
 
 
 
 System Admin:
 
 
 <ul>
 <li>
 Perform Procurement User System setup &amp; help-desk tasks.
 </li>
 <li>
 Maintain Procurement User Manual.
 </li>
 <li>
 Perform Procurement User Trainings &amp; end user support.
 </li>
 <li>
 P2P Improvement project management.
 </li>
 <li>
 Payment terms improvement.
 </li>
 <li>
 Supplier performance management.
 </li>
 <li>
 Supplier risk analysis.
 </li>
 </ul>
 
 
 
 
 
 Payment Resolution:
 
 
 <ul>
 <li>
 Manage blocked invoice reports, including follow up with suppliers for price issues and business teams for receipt issues.
 </li>
 <li>
 Support Business and Finance to ensure Payment On Time (POT).
 </li>
 </ul>
 
 
 
 
 
 Credit Management:
 
 
 <ul>
 <li>
 Follow up on claims, credits, returns, and exchanges as per the work plan and credit claims procedure.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 
 
 Education, Experience, &amp; Skills:
 
 
 <ul>
 <li>
 General Business Skills &amp; Knowledge
 </li>
 <li>
 Operates office equipment (printers, copiers, fax machines etc.)
 </li>
 <li>
 Well organized.
 </li>
 <li>
 Written and verbal communication &amp; presentation skills.
 </li>
 <li>
 Basic Project Management Skills.
 </li>
 <li>
 Understands the Company&rsquo;s organizational structures and how it operates to be able to either perform required follow-up steps or provide follow-up recommendations to others as needed.
 </li>
 </ul>
 
 
 
 
 
 Purchases knowledge
 
 
 <ul>
 <li>
 Has an excellent understanding of Procurement Cycle, Policies, and Procedures.
 </li>
 <li>
 Knows well internal control and compliance principles.
 </li>
 <li>
 Knows difference between the types of procurement spend categories as capital &amp; corporate services &amp; IT, etc.
 </li>
 <li>
 DOA/DA knowledge and use.
 </li>
 </ul>
 
 
 
 
 
 Corporate Skills
 
 
 <ul>
 <li>
 Understands and applies Company Policies: Conflict of Interest, Gift &amp; Entertainment, Ethical Treatment of Suppliers, Security, Competitive information Collection, Delegation of Authority, Legal Guidelines.
 </li>
 <li>
 Protects sensitive information so that suppliers don&rsquo;t use Mantrac for their industry benchmarking efforts.
 </li>
 <li>
 Stays up-to-date on latest policy revisions, interpretations.
 </li>
 </ul>
 
 
 
 
 
 Communication &amp; Interpersonal Skills
 
 
 <ul>
 <li>
 Strong reasoning skills.
 </li>
 <li>
 Practices active listening skills.
 </li>
 <li>
 High personal integrity.
 </li>
 <li>
 Customer Service oriented.
 </li>
 <li>
 Practices principles in giving and receiving feedback.
 </li>
 <li>
 Learns &amp; applies new information quickly; Anticipate problems before they occur; Take a broad view; find meaningful connections; use logic and intuition to define problems/solutions.
 </li>
 </ul>
 
 
</div>

Procurement Specialist

Join Mantrac Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mantrac Group

ABOUT_COMPANY

Group Parts Ordering Expediting Analyst

Group Warranty Coordinator

Procurement Specialist