Qureos Mentor

Mantrac Group

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 Mantrac Group is a leading global authorized Caterpillar dealer, providing and supporting machinery, power systems, and material-handling equipment across 13 countries in Africa and the Middle East with offshore operations in the UK and China. As a subsidiary of the Mansour Group, Mantrac is a key player in delivering industrial equipment, parts, and services to enhance productivity and profitability for its diverse customer base.
 
 
 
 
 
 
 Job Title
 
 
 
 Group Procurement Specialist
 
 
 
 
 
 
 Role Profile
 
 
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 Work with Group Procurement Function team and/or Group Head of Procurement as well as Suppliers to get correct pricing, lead times.
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 Perform routine supplier follow up items, e.g. PO or inquiry receipt verifications, etc.
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 Manage Supplier Interface issues appropriately with the Central Procurement Function Category teams and/or Group Head of Procurement as well as Accounts Payable.
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 Manage open order reports, including PO closing, supplier follow up on late deliveries, pricing issues, PO variance reports, etc.
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 Manage blocked invoice reports, including follow up with suppliers for price issues and business teams for receipt issues.
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 Report and Track claims, credits, returns, and exchanges as per credit &amp; claims procedure.
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 Support Business and Finance to ensure Payment on Time (POT).
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 Procurement &amp; Supplier Master Data management.
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 </ul>
 
 
 
 
 
 Requirements
 
 
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 Bachelor's degree in business administration, Supply Chain Management, Finance, or Logistics
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 Knows difference between the types of procurement spend categories as capital &amp; corporate services &amp; IT, etc.
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 Knows well internal control and compliance principles.
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 Written and verbal communication &amp; presentation skills.
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 Basic Project Management Skills.
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 </ul>
</div>

Procurement Specialist

<div>
 
 
 About Mantrac
 
 
 
 
 
 
 Mantrac is one of the world&rsquo;s leading Caterpillar dealers. We operate in 11 countries across Africa and the Middle East, with two offshore entities in the UK and China.
 
 
 
 
 
 Our global network means we play a key role in providing world-class equipment, power solutions and support for industries ranging from construction to mining, agriculture, and oil &amp; gas, as well as many others.
 
 
 
 
 
 Our mission is to empower our customers to build and sustain growth in their communities with confidence and reliability. Whether they&rsquo;re in Egypt, Kenya, Liberia or elsewhere, we work together as a team to strive for excellence in all that we do.
 
 
 
 
 
 
 Role Overview
 
 
 
 
 
 
 The Offshore Sales Specialist will be responsible for providing timely and effective technical and commercial support to offshore customers across multiple regions and markets. This includes preparing quotations, processing orders, coordinating shipments, and resolving customer inquiries through various communication channels. The role also involves actively seeking new business opportunities, maintaining strong customer relationships, and collaborating with internal teams to ensure customer satisfaction, business growth, and alignment with Mantrac&rsquo;s service excellence standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
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 <li>
 Provide accurate technical and commercial quotations through phone, email, and other channels.
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 Troubleshoot and resolve customer issues promptly, ensuring high levels of satisfaction.
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 Influence and promote customer loyalty by delivering exceptional service and support.
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 Actively identify and engage new offshore customers to expand Mantrac&rsquo;s customer base.
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 Understand offshore customer needs and provide tailored solutions to fulfill their requirements.
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 Suggest additional product purchases when applicable and provide leads to other teams (e.g., PSSRs, service shops).
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 Process customer orders and invoices and follow up on shipments.
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 Work closely with Caterpillar and other vendor systems to locate required parts for Caterpillar and non-Caterpillar machines.
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 Ensure effective and timely handling of offshore business, including support during Egypt&rsquo;s official holidays on a rotational basis.
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 Develop and maintain effective parts department processes to maximize customer satisfaction.
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 Share best practices and contribute to the implementation of common departmental processes.
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 Maintain accurate records, organized workspaces, and detailed notes for easy access to customer information.
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 Support the Group Sales Services Supervisor on projects as needed.
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 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor Degree in Mechanical Engineering, or a related field.
 </li>
 <li>
 0&ndash;2 years of experience in sales support, technical support, spare parts sales, or a customer service-related role.
 </li>
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 Strong knowledge of Caterpillar products and parts systems is an advantage.
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 Excellent communication skills with the ability to engage diverse customers across regions.
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 Strong organizational skills and attention to detail.
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 Ability to work collaboratively within a team and independently.
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 Proficiency in Microsoft Office; experience with ERP or parts management systems is a plus.
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 Fluent in English
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 Willingness to work flexible hours, including rotation during Egypt&rsquo;s public holidays, to support offshore customers.
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 </ul>
 
 
 
 
 
 Why should you join the Mantrac Group?
 
 
 
 
 
 
 By joining Mantrac, you&rsquo;ll be part of a company that invests in its people. We&rsquo;re a family, first and foremost. That means your wellbeing always comes first.
 
 
 
 
 
 Here are just some of the benefits we offer:
 
 
 
 
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 Career Development: Structured training programs, continuous learning opportunities, and mentorship.
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 Global Exposure: Collaborate with colleagues across multiple regions, building professional networks and cultural understanding.
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 Impactful Work: Support industries shaping communities&mdash;from powering hospitals to building railways and supporting global events.
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 Inclusive Culture: A diverse and inclusive environment where everyone&rsquo;s contribution is valued.
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 Competitive Benefits: Competitive salary, health benefits, and perks designed to help you grow your career long-term.
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 </ul>
</div>

Offshore Sales Specialist

Join Mantrac Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mantrac Group

ABOUT_COMPANY

Procurement Specialist

Offshore Sales Specialist