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Mars EC

Job Title: Customer Support SpecialistLocation: On-site in 6th of October City, Egypt Work Type: Full-time, on-site (remote work option available for female candidates) Shift: Evening shift, Monday to Friday Salary: 14,000 EGP + 500 EGP Performance BonusAbout the RoleWe are looking for a motivated Customer Support Specialist to join our team. You&rsquo;ll be the voice of our company, helping customers smoothly through enquiries via calls, chat, and email. This role has a low load of communications&mdash;with a focus on quality interactions, not high volume.Key ResponsibilitiesBased on standard responsibilities for customer support roles: Guru<ul><li>Responding to customer inquiries via phone, email, and chat. Guru</li><li>Resolving customer issues and complaints with professionalism and patience. Guru</li><li>Documenting and logging customer interactions accurately. Guru</li><li>Guiding customers through our products/services. Guru</li><li>Collaborating with teams to escalate or resolve complex requests. Guru</li></ul>✅ Requirements<ul><li>Minimum 1 year experience in a customer service/support role. withe.co</li><li>English proficiency at B2 level or above (CEFR Upper-Intermediate): able to handle work interactions with clear, confident use of English in speaking and writing. britishcouncil.bg</li><li>Strong communication and problem-solving skills. withe.co</li><li>Professional attitude and ability to maintain high service standards. Guru</li></ul>Preferred Skills<ul><li>Familiarity with CRM/ticketing systems (not mandatory but a plus). withe.co</li><li>Empathy and patience in customer interactions. Guru</li></ul>What We Offer<ul><li>Competitive salary: 14,000 EGP + 500 EGP performance bonus</li><li>On-site work environment in 6th of October City</li><li>Flexible remote option available specifically for female candidates</li><li>Stable Monday&ndash;Friday schedule with evening shifts</li><li>Supportive team and friendly culture</li></ul>Job Type: Full-timePay: E&pound;14,000.00 - E&pound;15,000.00 per month

Customer Support Rep.

Join Mars EC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mars EC

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Customer Support Rep.