Qureos Mentor

Mars EC

Job Title: Team Leader &ndash; Italian &amp; English SpeakerLocation: On-site &ndash; 6th of October City Department: Customer Support Experience Level: Minimum 3 Years in a Customer Support Leadership RoleJob Summary:We are seeking an experienced and motivated Team Leader (Italian-English Bilingual) to manage our team of Italian-speaking customer support agents. The successful candidate will be responsible for leading day-to-day operations, ensuring service quality, monitoring performance metrics, and driving the team toward achieving company targets.Key Responsibilities:<ul><li>Supervise and guide a team of Italian-speaking customer support agents, ensuring excellent service quality and adherence to performance goals.</li><li>Monitor daily operations, including call/chat/email performance, customer satisfaction, and agent productivity.</li><li>Conduct regular performance reviews, coaching sessions, and feedback meetings to maintain and improve team performance.</li><li>Prepare and present accurate daily, weekly, and monthly reports on KPIs, productivity, and customer satisfaction metrics.</li><li>Collaborate with management to develop and implement process improvements to enhance customer experience.</li><li>Handle escalated customer issues in both Italian and English, ensuring prompt and professional resolution.</li><li>Maintain a positive and motivating work environment that fosters teamwork, accountability, and continuous learning.</li><li>Ensure the team meets or exceeds set targets and service-level agreements (SLAs).</li></ul>Requirements:<ul><li>Fluent in Italian and English (both written and spoken).</li><li>Minimum 3 years of experience as a Team Leader or Supervisor in a customer support or call center environment.</li><li>Proven ability to manage, motivate, and develop team members.</li><li>Strong analytical and reporting skills; proficiency with MS Excel or similar reporting tools.</li><li>Excellent communication, problem-solving, and organizational abilities.</li><li>Flexibility to work in a dynamic environment with shifting priorities.</li></ul>Preferred Qualifications:<ul><li>Previous experience in a multilingual call center environment.</li><li>Knowledge of CRM or contact center software (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Professional development and growth opportunities.</li><li>Supportive and multicultural work environment.</li></ul>Job Type: Full-timePay: E&pound;24,000.00 - E&pound;27,500.00 per month

Team Leader – Italian & English Speaker

Job description:Job Title: Italian Speaker - Customer Support SpecialistLocation: 6 October &ndash; On-siteJob Type: Full-timeAbout the RoleWe are looking for an Italian speaker to join our team as a Customer Support Specialist. In this role, you will be the first point of contact for our customers, providing assistance, answering inquiries, and ensuring a smooth customer experience.No previous experience is required &ndash; we will provide full training. If you are motivated, a quick learner, and passionate about helping people, we&rsquo;d love to hear from you!Responsibilities:Handle customer inquiries via phone, email, or chat in Italian.B1 -B2 Level in English.Provide accurate information about our products and services.Assist customers in troubleshooting issues and finding solutions.Escalate complex cases to senior staff when necessary.Maintain a positive, professional, and empathetic approach to customer interactions.Accurately document customer interactions in the system.Requirements:Fluent in Italian (both written and spoken).Excellent communication and interpersonal skills.Ability to work on-site at our office location.Strong problem-solving skills and customer-oriented mindset.No prior experience needed &ndash; training will be provided.What We Offer:A supportive and collaborative work environment.Comprehensive training and onboarding.Opportunities to grow within the company.Competitive salary and benefits package.Job Type: Full-timePay: E&pound;21,000.00 - E&pound;24,000.00 per month

Italian Speaker - Customer Support Specialist

German Speaker - Customer Service Rep.**Location: ** 6th of October City, Egypt**Job Type: ** Full-time (On-site)About the Role:We are looking for a German-speaking Customer Service Agent to join our growing team. The ideal candidate will be responsible for handling customer inquiries and issues through chat, email, and phone, ensuring a high level of customer satisfaction.Key Responsibilities:Respond promptly and professionally to customer inquiries via chat, email, and phone.&middot; Provide accurate information about products, services, and company policies.&middot; Resolve customer complaints efficiently and follow up to ensure resolution.&middot; Maintain detailed and accurate records of customer interactions.&middot; Collaborate with other departments to improve customer experience and service processes.&middot; Meet or exceed performance targets related to response time, quality, and customer satisfaction.Requirements:&middot; Language: Fluent in German (both written and spoken).&middot; Experience: 1&ndash;3 years of experience in customer service or a related field.&middot; Excellent communication and interpersonal skills.&middot; Strong problem-solving abilities and attention to detail.&middot; Ability to work in a fast-paced environment and handle multiple tasks.&middot; Proficiency in using CRM systems and Microsoft Office tools.&middot; Must be willing to work from site (6th of October City).What We Offer:&middot; Competitive salary and performance-based incentives.&middot; A professional and supportive work environment.&middot; Continuous training and career development opportunities.&middot; Opportunities to work with international clients.Job Type: Full-timePay: E&pound;22,000.00 - E&pound;27,000.00 per month

Customer Support Specialist - German Speaker

Join Mars EC and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mars EC

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Team Leader – Italian & English Speaker

Italian Speaker - Customer Support Specialist

Customer Support Specialist - German Speaker