Qureos Mentor

Mars EC

Job descriptionJob Opportunity: Customer Support Specialist &ndash; German SpeakerLocation: On-site in 6th of October City, EgyptEmployment Type: Full-timeWork Mode: On-site (Remote option available for female candidates only)Shift: Evening Shift &mdash; Monday to FridaySalary: 27,000 EGP + 1000 EGP Performance BonusAbout the RoleWe are hiring a dedicated Customer Support Specialist to join our growing team. The role involves assisting customers through very low-volume calls, chats, and emails, focusing on quality support rather than high traffic. If you enjoy helping people and want a stable weekday schedule, this is a great fit.Responsibilities<ul><li>Handle customer inquiries via call, chat, and email with professionalism.</li><li>Resolve issues efficiently and escalate when needed.</li><li>Maintain accurate documentation of interactions.</li><li>Provide product/service guidance and customer-centric solutions.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service or support.</li><li>German level: B2 (Upper-Intermediate) &mdash; able to communicate clearly with customers.</li><li>Strong communication, problem-solving, and customer-handling skills.</li><li>Ability to work the Monday&ndash;Friday.</li></ul>What We Offer<ul><li>Competitive compensation (27k + 1000 EGP monthly bonus).</li><li>Supportive work environment and clear growth potential.</li><li>On-site role in a comfortable and structured setting.</li><li>Remote work option available for females.</li><li>Low workload with balanced tasks across calls, chat, and email.</li></ul>Job Type: Full-timePay: E&pound;27,000.00 - E&pound;28,000.00 per month

CS R - German

Join Mars EC and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mars EC

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CS R - German