Qureos Mentor

Mashreq

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 - To achieve monthly KPIs assigned
 
 - To ensure that telesales activities are directed to meeting sales targets.
 
 - To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
 
 - To manage relationships of assigned portfolio through outbound channels along with Personal Loan Sales and Fulfillment.
 
 - Generating revenue through Personal Banking Personal Loan Sales.
 
 Ensuring end to end customer service, ensuring quality growth in earnings through focused penetration of target segments with optimal risk propositions.
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Business Development Officer

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 The transformation office is working on establishing Mashreq&rsquo;s Testing Center of Excellence (TCOE). It is a centralized testing framework within an organization that standardizes processes, tools, best practices, and governance. In a global bank like Mashreq, it acts as a quality assurance hub that provides strategy, tools, and resources across technology and business domains spanning retail, digital, corporate, investment banking, and regulatory areas. The purpose of the job is to augment TCOE automation process and artifacts, ensure their implementation on the project under test, creating test KPIs, metrics and dashboards and capturing them across Mashreq projects. The role must be self-directed and comfortable supporting the needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing our company&rsquo;s automation testing practices, SOPs and architecture to support our next generation of products and Quality initiatives.
 
 
 Key Result Areas
 
 &middot; Define the vision and roadmap for automation testing, performance testing, and test data management aligned with organizational goals. &middot; Drive innovation and continuous improvement across technical QA practices. &middot; Establish automation first mind set &middot; Establish governance frameworks for automation, performance, and data strategies, ensuring compliance with internal policies and industry standards. &middot; Conduct technical audits and reviews to validate implementation quality and adherence across portfolios. &middot; Tech Auditors act as the Technical Lead&rsquo;s eyes, ensuring consistent execution of strategies across delivery teams. &middot; Design and maintain scalable, reusable frameworks for UI, API, performance, and data testing. &middot; Standardize tools and processes across teams to ensure consistency, scalability, and quality. &middot; Evaluate and integrate modern and AI-driven tools into the QA ecosystem. &middot; Ensure seamless integration of automation tools with CI/CD pipelines and test management systems. &middot; Define and track KPIs for automation, performance, and data quality (e.g., coverage, execution time, reliability). &middot; Implement dashboards to monitor effectiveness, identify gaps, and drive improvements. &middot; Leverage analytics and historical data to proactively identify risks and optimization opportunities. &middot; Develop training programs and documentation to upskill QA teams on tools, frameworks, and technical strategies. &middot; Facilitate knowledge-sharing sessions to disseminate best practices and lessons learned. &middot; Mentor QA engineers and promote technical excellence across teams. &middot; Work closely with QA portfolio leads, developers, DevOps, and business stakeholders to
 
 align technical strategies with project goals. &middot; Act as a consultant/advisor to project teams on automation, performance, and data implementation. &middot; Support delivery teams in resolving technical challenges and optimizing testing approaches. &middot; Foster a culture of experimentation and innovation, encouraging the use of emerging technologies such as AI/ML in testing. &middot; Continuously assess and refine strategies, frameworks, and tools to stay ahead of industry trends. &middot; Benchmark internal practices against industry standards to identify improvement opportunities.
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 &middot; Able to Effectively Plan &amp; Organize automation strategy &middot; Strong Interpersonal Communication &middot; Assist others in the completion of their tasks to support the group goals &middot; Build and maintain cooperative work relationships with others
 
 Problem Solving
 
 &middot; Experienced in application designing, architecting, development and deployment of TCOE automation manifesto. Must be efficient in banking domain and know QA best practices. &middot; Strong testing design and implementation skills. Experienced in banking applications automation. &middot; Feasibility Analysis- Analyze the requirements to define scope and evaluate technical feasibility for test automation.
 
 Decision Making Authority &amp; Responsibility
 
 &middot; Work on the right tasks by ensuring they know their top deliverables &middot; Assume personal responsibility for achieving outcomes
 
 Knowledge, Skills and Experience
 
 &middot; Define and evolve the automation roadmap, integrating performance, data, and security testing aligned with CI/CD pipelines. &middot; Architect reusable, scalable frameworks for UI, API, performance, and data testing using tools like Selenium, Playwright, Appium, and Rest Assured &middot; Establish automation governance, ensuring adherence to internal QA policies and regulatory standards. &middot; Evaluate and integrate modern tools into the QA ecosystem, ensuring seamless CI/CD integration and test management system compatibility. &middot; Define KPIs such as automation coverage, defect leakage, execution time, and ROI. Implement dashboards for real-time monitoring. &middot; Languages: Java, Python, JavaScript &middot; Tools: Selenium, Playwright, Appium, JMeter, Jenkins, Git, Azure DevOps &middot; Frameworks: BDD (Cucumber), TestNG, JUnit &middot; API Testing: Postman, SoapUI &middot; Database: SQL, Oracle, MongoDB &middot; Experience embedding automation into CI/CD pipelines and DevSecOps workflows. &middot; Expertise in synthetic data generation, Excel-based input handling, and validation logic. &middot; Build and maintain dashboards for execution history, defect tracking, and scenario-wise success rates. &middot; Lead and mentor automation engineers across pods and geographies. &middot; Collaborate with QA managers, DevOps, business analysts, and product owners. &middot; Drive knowledge-sharing sessions and capability-building initiatives.
 
 &middot; Act as a technical advisor in stakeholder demos and internal audits. &middot; Define and maintain automation strategy and frameworks. &middot; Conduct feasibility studies and tool evaluations. &middot; Oversee script development, dry runs, and batch execution. &middot; Ensure traceability and coverage across test artefacts. &middot; Troubleshoot and resolve technical issues. &middot; Track and report automation metrics and ROI. &middot; Ensure alignment with QA policy and regulatory mandates. &middot; Bachelor&rsquo;s/Master&rsquo;s in Computer Science, Engineering, or related field. &middot; ISTQB or equivalent certification preferred. &middot; Minimum 8&ndash;10 years in QA with 5+ years in automation leadership roles.
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AVP, Technical Lead (Automation) - TCOE.MGN Pak - TECH - Transformation Office.MIT - PAKCOE

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 - To achieve monthly KPIs assigned
 
 
 - To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.
 
 
 - To ensure that all telesales activities are directed to meeting sales targets.
 
 
 - To ensure assigned card acquisition monthly targets are achieved
 
 
 - To ensure that there is no miss selling
 
 
 - Adherence to discipline and punctuality
 
 
 - Constant follow up with the customer.
 
 
 - Attending Daily team huddles &amp; keeps up to team commitments.
 
 
 - Monitor personal performance and align strategies to improve sales out comes.
 
 
 - Follow verification policy &ndash; adhere to banking policies, procedures and regulatory requirements .
 
 
 - Updating all the systems as per the call with the customer.
 
 
 - Achieve given targets on monthly basis.
 
 
 - Meeting the KPI Targets set in term of card acquisition
 
 
 - Contact potential and existing customer via phone to introduce and promote banking products.
 
 
 - Understand the customer needs and recommend suitable banking solutions.
 
 
 - Cross-sell and upsell products to maximize revenue opportunities.
 
 
 - Processing of the request or offer given to the customer.
 
 
 - Handling of all customer issues and resolve the same at the earliest and highlight them to the TL.
 
 
 - Maintaining all records of the approval, requests and reports handled.
 
 
 - Build and maintain strong relationships with customer.
 
 
 - Handle customer inquiries and provide detailed information about product services
 
 
 - Address customer concerns and resolve complaints efficiently .
 
 
 - Compilation of daily and monthly reports and MIS for the team.
 
 
 - Has strong Sales and customer focus and ability to think creatively and work under pressure.
 
 
 - Ensure to meet 100% on control parameters and policy set by the bank audit team.
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Relationship Officer, DBC - Balance Builder.MGN Pak - Direct Banking Center - Balance Builder.Retail Banking Group-PAKCOE

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 To deliver and maintain IT-applications and &ndash;services in order to realize the Mashreq strategy in the field of information technology. Engineers in this job category work in an agile way, in squads to deliver short-cycle full-fledged IT products.
 
 QA Engineer will test and validate the quality of the software output through manual/automated test scripts, and develop, coordinate, communicate and enforce testing schedules and critical deliverables. They own the test and quality assurance processes for both automation using open source tools like Playwright and selenium, performance testing . (e.g. for Main Releases). The requirement is a fully dedicated Agile Tester.
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Assistant Manager - Technology.MGN Pak,Digital - Corporate Nitro.Corporate & Investment Banking Group-PAKCOE

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 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
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Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

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 Data &amp; Analytics Driven Organization: One Data Analytics &amp; AI Business Unit drive the vision to transform the Bank into a Data Driven Organization (DDO) using latest tools and technologies in Data space. Wholesale &amp; Ops Data team is a stream within One Data Organization driving this agenda for Wholesale &amp; Ops Banking function.
 
 
 - Data Engineer will design and maintain data pipelines of real-time and batch, creates data strategy, data architecture, best practices and who can lead the organization in making strategical improvements in the data engineering solutions.
 
 - This role requires to have a knowledge of core system, payment systems, digital journeys, marketing systems, risk and compliance systems which are very data intensive systems across UAE, Egypt, Pakistan and other IBG regions etc.
 
 - Our core function spans multiple platforms like Enterprise Data Lake, Azure Data Lake, Business Intelligence, Advanced Analytics and Realtime Streaming platforms.
 
 - The work involves developing new requirements in both on-premises and cloud data lake&rsquo;s estimating the efforts, designing an effective solution, data architecture and management, change release management, resource management, handling the deliverables across the business groups in the Bank. Also, handling critical applications that influence bank&rsquo;s management decision making process, regulatory reporting (which can influence financial/non-financial penalties) and operational reporting.
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Senior Manager - Data Engineer.MGN Pak - Digital Data Platforms.MIT - PAKCOE

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 This role will support the expansion of Virtual Accounts, Payment and Liquidity Management Solutions and to reinforce the Subject Matter expertise of the new Oracle OBLM and OBVAM and OBP platform within the bank. The person in the role will act as the Techno-Functional Expert in afore-mentioned products and impacted functions in surround applications. The role will have a range of responsibilities from analyzing the technical requirements, understanding of the infrastructure, performing product deployments to ensuring that Mashreq stays on the leading edge of technology. He/She will be expected to contribute across the full technology stack, front to back for the platform. He/ She will be required to be part of cross-functional team and interact with Product Owner, Product Managers, Product Testers etc.
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Senior Manager-Payments,Liquidity&Virtual Accounts.MGN Pak - TECH - Digital - GTB.MIT - PAKCOE

Join Mashreq and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.