Qureos Mentor

Mashreq

<div>
 
 Job Purpose :
 
 
 This role will play a pivotal role in ensuring the accuracy and integrity of accounts reconciliations. Responsibilities of this role include performing complex reconciliations of Nostro and Sundry accounts, identifying and investigating discrepancies, and resolving variances in a timely manner. This role will also provide guidance and support to junior team members, collaborate with internal and external stakeholders, and contribute to process improvements. Attention to details are essential in maintaining the reliability of Nostro &amp; Sundry reconciliations and enhancing the overall efficiency and effectiveness of the reconciliation process.
 
 
 Key result Areas
 
 
 
 
 <ol>
 <li>
 Perform complex reconciliations of Nostro and Sundry accounts with a high degree of accuracy.
 </li>
 <li>
 Ensure all discrepancies are identified, investigated, and resolved promptly.
 </li>
 <li>
 Coordinate with internal and external stakeholders to address and resolve issues efficiently.
 </li>
 <li>
 Ensure adherence to internal controls, policies, and regulatory requirements during the reconciliation process.
 </li>
 <li>
 Identify and mitigate risks associated with reconciliation activities.
 </li>
 <li>
 Identify opportunities for process improvements and implement enhancements to increase efficiency and effectiveness.
 </li>
 <li>
 Participate in projects aimed at optimizing reconciliation processes.
 </li>
 <li>
 Provide guidance and support to junior team members, fostering a collaborative and productive team environment.
 </li>
 <li>
 Share knowledge and best practices to enhance the overall performance of the team.
 </li>
 <li>
 Maintain comprehensive documentation of reconciliation processes and issue resolutions.
 </li>
 <li>
 Continuously develop expertise in reconciliation processes and reconciliation systems.
 </li>
 <li>
 Mentor and train junior team members, contributing to their professional growth and development.
 </li>
 </ol>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ol>
 <li>
 Graduate with minimum 3 - 4 years of banking experience in General banking functions out of which 1 year core experience in Nostro &amp; Sundry Reconciliations.
 </li>
 </ol>
 
 2. Good communication, analytical and computer skills.
 
</div>

Senior Associate - GRC Reconciliation- MGN Egypt

<div>
 
 Job Purpose
 
 
 
 
 
 The position holder will manage and administer the Regulatory Reporting, MI Reporting &amp; Analytical platform, this role requires with a deep understanding of Finance, Regulatory Reporting and data modeling. This role will maintain existing Regulatory reporting platform, management reporting and Customer profitability reporting. Additionally, this role may be responsible for data engineering and performance tuning of the existing processes.
 
 
 
 
 
 Key result Areas
 
 
 
 
 
 
 Regulatory and Analytical Platform Administration
 
 : Manage and administer the Finance Regulatory and Reporting Analytical platform, ensuring its reliability, performance, and alignment with business needs.
 
 
 
 Data Management and Modeling
 
 : Design, develop, and maintain complex data models with multiple subject areas to support advanced analytics and reporting capabilities.
 
 
 
 Requirement Gathering and Documentation:
 
 Engage with business users to gather requirements, document functional and technical specifications, and translate them into effective technical solutions.
 
 
 
 Software Development Lifecycle (SDLC) Oversight
 
 : Manage all stages of the software development lifecycle, from planning and development to testing, deployment, and post-production support, adhering to stringent enterprise-level change management processes.
 
 
 
 Testing and Deployment
 
 : Facilitate and manage SIT and UAT phases to ensure smooth project implementation and delivery.
 
 
 
 Post-Production Support:
 
 Provide robust post-production support, addressing issues promptly and implementing performance optimizations to ensure system stability.
 
 
 
 Cloud Services and Migration:
 
 Explore and implement opportunities to leverage cloud services and drive cloud migration initiatives where beneficial.
 
 
 
 Documentation and Knowledge Sharing:
 
 Develop comprehensive documentation for solution architecture, technical designs, and project details. Provide training and knowledge sharing for system users and team members.
 
 
 
 Leadership and Independent Contribution:
 
 Lead projects independently, ensuring timely delivery of key milestones while collaborating effectively with cross-functional teams.
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 
 Technical Expertise
 
 :
 
 <ul>
 <li>
 8 to 10 years of experience in
 
 Regulatory Reporting
 
 , with Deep understanding of Finance and banking.
 </li>
 <li>
 Proficiency in
 
 PL/SQL
 
 and
 
 T-SQL
 
 , including experience with performance tuning of functions and procedures.
 </li>
 <li>
 Proficiency of
 
 Informatica PowerCenter 10.x
 
 or
 
 SSIS
 
 is important.
 </li>
 <li>
 Advanced-level expertise in
 
 Power BI
 
 will be an advantage.
 </li>
 <li>
 An understanding of new technologies such as cloud services and experience with cloud migration will be advantageous
 </li>
 <li>
 Good understanding of Hadoop data platform &amp; data engineering tools will be an added advantage.
 </li>
 <li>
 Experience with
 
 data modeling
 
 and tools like
 
 ERWIN
 
 or equivalent for handling complex data models.
 </li>
 </ul>
 
 
 Business and Analytical Skills
 
 :
 
 <ul>
 <li>
 Experience in engaging with business users for requirement gathering and documentation.
 </li>
 <li>
 Clear understanding of
 
 SIT/UAT
 
 processes and their importance in project success.
 </li>
 <li>
 Knowledge of finance and regulatory reporting processes is highly desirable.
 </li>
 </ul>
 
 
 Project Management and Leadership
 
 :
 
 <ul>
 <li>
 Proven ability to manage the complete life cycle of software development.
 </li>
 <li>
 Experience working in large enterprises with stringent management processes.
 </li>
 <li>
 Capability to independently lead projects and deliver high-quality results.
 </li>
 </ul>
 
 
 Communication and Collaboration
 
 :
 
 <ul>
 <li>
 Excellent written and verbal communication skills for stakeholder engagement and team collaboration.
 </li>
 <li>
 Ability to work as an independent contributor while driving teamwork across functional areas.
 </li>
 </ul>
 
 
 Additional Competencies
 
 :
 
 <ul>
 <li>
 Familiarity with cloud services and migration strategies.
 </li>
 <li>
 Experience providing post-production support in large, complex environment
 </li>
 </ul>
 
 
</div>

Assistant Manager – Regulatory Reporting (Mashreq Global Network)

<div>
 
 Job Purpose
 
 
 
 
 
 The position holder will manage and administer the Finance Portal, Reporting Analytical platform, this role requires with a deep understanding of Finance, Regulatory Reporting and data modeling. This role will maintain existing web application which supports Regulatory reporting, management reporting, Customer profitability reporting. An understanding of new technologies such as cloud services and experience with cloud migration will be advantageous.
 
 
 
 
 
 Key result Areas
 
 
 
 
 
 
 Finance Portal and Analytical Platform Administration
 
 : Manage and administer the Finance Portal and Reporting Analytical platform, ensuring its reliability, performance, and alignment with business needs.
 
 
 
 Regulatory and Management Reporting
 
 : Maintain and enhance web applications to support critical functions such as regulatory reporting, management reporting, and customer profitability reporting, ensuring compliance with regulatory and business standards.
 
 
 
 Data Management and Modeling
 
 : Design, develop, and maintain complex data models with multiple subject areas to support advanced analytics and reporting capabilities.
 
 
 
 Application Development and Maintenance:
 
 Enhance and maintain web applications to meet business requirements, ensuring scalability, security, and usability.
 
 
 
 Requirement Gathering and Documentation:
 
 Engage with business users to gather requirements, document functional and technical specifications, and translate them into effective technical solutions.
 
 
 
 Software Development Lifecycle (SDLC) Oversight
 
 : Manage all stages of the software development lifecycle, from planning and development to testing, deployment, and post-production support, adhering to stringent enterprise-level change management processes.
 
 
 
 Testing and Deployment
 
 : Facilitate and manage SIT and UAT phases to ensure smooth project implementation and delivery.
 
 
 
 Post-Production Support:
 
 Provide robust post-production support, addressing issues promptly and implementing performance optimizations to ensure system stability.
 
 
 
 Cloud Services and Migration:
 
 Explore and implement opportunities to leverage cloud services and drive cloud migration initiatives where beneficial.
 
 
 
 Documentation and Knowledge Sharing:
 
 Develop comprehensive documentation for solution architecture, technical designs, and project details. Provide training and knowledge sharing for system users and team members.
 
 
 
 Leadership and Independent Contribution:
 
 Lead projects independently, ensuring timely delivery of key milestones while collaborating effectively with cross-functional teams.
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 8 to 10 years of experience in
 
 .Net Development (VB.Net)
 
 , with proficiency in maintaining and enhancing web applications.
 </li>
 <li>
 Advanced-level expertise in
 
 SQL Reporting Services (SSRS)
 
 and
 
 SQL Services Analysis Services (SSAS)
 
 .
 </li>
 <li>
 Proficiency in
 
 PL/SQL
 
 and
 
 T-SQL
 
 , including experience with performance tuning of functions and procedures.
 </li>
 <li>
 Knowledge of
 
 SSIS
 
 or
 
 Informatica
 
 as an added advantage.
 </li>
 <li>
 Experience with
 
 data modeling
 
 and tools like
 
 ERWIN
 
 or equivalent for handling complex data models.
 </li>
 </ul>
 
 
 Business and Analytical Skills
 
 :
 
 <ul>
 <li>
 Experience in engaging with business users for requirement gathering and documentation.
 </li>
 <li>
 Clear understanding of SIT/UAT processes and their importance in project success.
 </li>
 <li>
 Knowledge of finance and regulatory reporting processes is highly desirable.
 </li>
 </ul>
 
 
 Project Management and Leadership
 
 :
 
 <ul>
 <li>
 Proven ability to manage the complete life cycle of software development.
 </li>
 <li>
 Experience working in large enterprises with stringent management processes.
 </li>
 <li>
 Capability to independently lead projects and deliver high-quality results.
 </li>
 </ul>
 
 
 Communication and Collaboration
 
 :
 
 <ul>
 <li>
 Excellent written and verbal communication skills for stakeholder engagement and team collaboration.
 </li>
 <li>
 Ability to work as an independent contributor while driving teamwork across functional areas.
 </li>
 </ul>
 
 
 Additional Competencies
 
 :
 
 <ul>
 <li>
 Familiarity with cloud services and migration strategies.
 </li>
 <li>
 Experience providing post-production support in large, complex environments.
 </li>
 </ul>
</div>

Assistant Manager - Finance Portal & Reporting ( Mashreq Global Network Pakistan )

<div>
 
 Job Purpose
 
 
 
 
 
 The role includes providing leadership and direction to the Project and Construction Management, Facilities Management, Design and Engineering, Supervising Supply Chain Management and General Administration of MGN Pakistan.
 
 
 
 
 
 Key result Areas
 
 
 
 
 
 
 Lead Admin and facilities team of MGN Pakistan.
 
 
 
 
 
 
 
 Purchase, Leasing &amp; Maintenance of: &middot;
 
 
 <ul>
 <li>
 Goods and services
 </li>
 <li>
 Office Supplies
 </li>
 <li>
 Stationary
 </li>
 <li>
 Hospitality, Hotels, Service Apartments, Travel Arrangements, Protocol Services, Airport Pick-up / send-off.
 </li>
 </ul>
 
 
 
 
 
 Properties: &middot;
 
 
 <ul>
 <li>
 Maintenance of all MGN premises directly or through the third parties.
 </li>
 <li>
 Identification of premises for leasing, outright purchase, lease negotiations and renewals
 </li>
 <li>
 All logistics associated with opening new premises
 </li>
 <li>
 Managing all matters related to properties (owned, rented) including maintenance, repairs, insurance, rent collection, security and adherence to related regulations
 </li>
 </ul>
 
 
 
 
 
 General Services:
 
 &middot;
 
 <ul>
 <li>
 Repair of buildings, offices including relocation, planning, shifting, and coordination with all related services e.g. IT, Cabling, Electrical, builders, contractors, landlord, furnishing, interior designing, until the move happens and the office settles down.
 </li>
 <li>
 Inventory Management: Supervise warehousing and logistics, contracts with courier companies and ensuring remote working staff is completely equipped to perform their job responsibilities.
 </li>
 <li>
 Take complete ownership of MGN Pakistan's all fixed assets (IT and Non-IT) and ensure SOPs are updated and aligned with the practice.
 </li>
 <li>
 Maintain updated list of Fixed Assets with the Insurance company. Liaison with insurance company to file claims of Fixed Assets.
 </li>
 <li>
 Responsible to look after overall Health, Security &amp; Safety of employees.
 </li>
 <li>
 Responsible for liaising with all government and regulatory departments which come under the ambit of administration. Ensuring all permits/licenses are upto date. &middot; Identify new locations / remote working space for MGN
 </li>
 <li>
 Management of projects; fit out, renovation and relocation of new / existing MGN at best competitive cost and optimal utilization of resources / fixed assets. &middot; Ensure maintenance team attends to complaint with regards office premises and/or any other administrative requirements of remote working staff.
 </li>
 <li>
 Develop, implement and monitor Service Quality Standards and Supplier Quality Standards
 </li>
 <li>
 Ensure maintenance / repairs of buildings in a cost effective manner
 </li>
 <li>
 Liaise with owners of properties for existing / new location of branches / offices
 </li>
 <li>
 Review the terms and conditions of Tenancy Contract / obtain Legal Department opinion and arrange the issuance of rental payment
 </li>
 <li>
 Ensure adherence to controls that governs the physical security and safety policies and standard operation procedures and disaster recovery plan.
 </li>
 <li>
 Manage the relocation / renovation projects to ensure smooth transfer at the minimal cost and optimal utilization of available resources / fixed assets.
 </li>
 <li>
 Monitor cost Liaise with Government authorities to ensure renewal of all licenses, permits and marketing promotions.
 </li>
 <li>
 Coordinate with law enforcement agencies and other relevant private security groups. &middot;
 </li>
 <li>
 Effectiveness of all the functions provided by the department.
 </li>
 <li>
 Preparing the estimate budget, real estate, reflecting project rationale, projected investments, revenues, expenses, breakeven periods and paybacks, approvals and signed off by delegated proper Business approvals prior to any commitments.
 </li>
 <li>
 Comply with MGN Pakistan&rsquo;s policies for tendering, Selecting, appointing Ensure all contractual obligations are clear as to scope of work etc&hellip; and terms and conditions cover Mashreq Bank&rsquo;s interests.
 </li>
 <li>
 Manage the financial expenditure budgets of the project and monitors costs to ensure compliance with planned expenditure.
 </li>
 <li>
 Ensure compliance with legal, regulatory, Fire life &amp; safety and environmental issues.
 </li>
 <li>
 Coordination between various internal (Tech., Marketing, Financial control, Operations, Safety &amp; Security, Cash management and Legal )&amp; external parties ( Vendors, Project Managers, Architects, Contractors, government bodies, Central Bank) to achieve successful completion of the project
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 
 
 
 The success of the job depends on understanding of the administrative needs of business, Authority Delegation Manual, Service Quality Standards, Supplier Quality Standards and local regulations related to the functions.
 
 
 
 
 
 
 Problem Solving:
 
 
 <ul>
 <li>
 The nature of job is complex, varied and generally of non-routine nature involving cross functional and multi-vendor / user implications.
 </li>
 <li>
 As most of the job involve multiple customers / suppliers, the management of interdependency is always a challenge and delivering on time and budget to every body&rsquo;s satisfaction is a real achievement which is more often a never ending challenging then a job.
 </li>
 <li>
 The need to adhere to policies and standards always creates impatience among the internal customers which, if not handled properly, can lead to dissatisfaction despite a job well done.
 </li>
 <li>
 Managing expectations is the biggest challenge. Proper coordination in case of multi-vendor / user situation is essential as to ensure quality and timeliness of numerous non-routine requests for services.
 </li>
 <li>
 Job involves various constraints due to multi-party involvement. If not handled professionally and with patience, discontent or non-compliance could be the outcome. &middot; Managing suppliers with obvious and not-so-obvious agendas.
 </li>
 <li>
 Trouble shooting, whenever required and including dealing with local authorities for various problems / issues which crop up from time to time
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority &amp; Responsibility:
 
 
 <ul>
 <li>
 Decision on renting out flats / offices / shops.
 </li>
 <li>
 Standardization and utilization of available resources including fixed assets.
 </li>
 <li>
 Responsible to ensure that all requests for goods / services are approved by authorized personnel.
 </li>
 <li>
 Responsible for providing appropriate solutions to the users. &middot;
 </li>
 <li>
 Responsible to ensure cost effectiveness and timeliness of the goods / services provided. &middot;
 </li>
 <li>
 Responsible to ensure adherence to internal standards and external regulatory requirements.
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 10+ years of sound knowledge of administrative functions of a large organization. &middot;
 </li>
 <li>
 10+ years of experience in property management. &middot;
 </li>
 <li>
 Knowledge of related local regulations is essential. &middot;
 </li>
 <li>
 Innovative and resourceful. &middot;
 </li>
 <li>
 Proven leadership skills / qualities along with strong inter-personnel, communication and organizational skills. &middot;
 </li>
 <li>
 Computer skills (Windows environment, MS Project&hellip;..etc) &middot; Excellent command in spoken/written English
 </li>
 </ul>
</div>

Administration Manager-Real Estate and Facilities (Mashreq Global Network Pakistan)

<div>
 
 
 Job Purpose:
 
 
 <ul>
 <li>
 Identify the facility and collateral documentation requirements based on Credit Approvals.
 </li>
 <li>
 Prepare facility and collateral documents in line with the bank policies, procedures, and standards.
 </li>
 <li>
 Ensure that all required documents (facility, collateral, and source) have been obtained in line with the credit approval.
 </li>
 <li>
 Ensure that all Credit facility documents are perfected and are in order in line with bank&rsquo;s Policies &amp; Procedures.
 </li>
 <li>
 Ensure physical safe custody and digital filling of the perfected documents.
 </li>
 <li>
 Carryout annual review of documents and monitor the exceptions in documentation.
 </li>
 <li>
 Carryout special assignments assigned from time to time for system and process enhancements.
 </li>
 <li>
 Prepare / Generate monitoring &amp; control reports pertaining to collaterals and documentation process workflows
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas:
 
 
 <ul>
 <li>
 Analyze credit approval from documentation control perspective and identify purpose of the approval, required facility and collateral documentation, verify that credit approvals are approved in line with the Bank&rsquo;s policies and guidelines.
 </li>
 <li>
 Prepare appropriate credit facility and collateral documents incorporating all relevant terms and conditions stipulated in the Credit Approval.
 </li>
 <li>
 Co-ordinate with various Business Units, Risk Management and Legal team to finalize Credit Facility and Security Agreements as and when required.
 </li>
 <li>
 Ensure that documents mentioned in the lodgment list being received.
 </li>
 <li>
 Review all the documents related to approved facilities and ensure that all are in order as per bank&rsquo;s guidelines.
 </li>
 <li>
 Update documentation checklist to ensure that all the necessary documents have been obtained for the approved facility/ies.
 </li>
 <li>
 Ensure that all discrepancies have been identified and escalated to the appropriate level of authorities for resolution.
 </li>
 <li>
 Liaise with in-house legal team to verify the authenticity of signatories of borrowing entities and guarantors whenever necessary.
 </li>
 <li>
 Ensure that all physical documents are being lodged and digitally filed.
 </li>
 <li>
 Ensure that expiry dates, deferrals and any other exceptions are updated accurately in the relevant bank&rsquo;s systems (MIS) for monitoring purposes and escalate to higher level of authority in line with the agreed procedures.
 </li>
 <li>
 Provide documentation clearance to Credit Control Unit to release limits in the core system upon satisfying that all documents have been obtained and are in order.
 </li>
 <li>
 Periodically review borrowing documents physically held under custody to identify any discrepancy or housekeeping purposes.
 </li>
 <li>
 Support the implementation of process reengineering and digitization initiatives of the division.
 </li>
 <li>
 Ensure updating all related databases and monitoring tools maintains at unit on timely manner.
 </li>
 <li>
 Maintain satisfactory working relationship with our partners in Business, Technology and Operations.
 </li>
 <li>
 Ensure adherence to agreed TAT&rsquo;s.
 </li>
 <li>
 Accurately translate non-standard facility conditions to Arabic language.
 </li>
 <li>
 Report any irregularities in a timely manner.
 </li>
 <li>
 Perform User Acceptance Testing on assigned system enhancement projects related to documentation.
 </li>
 <li>
 Ensure &ldquo;Zero&rdquo; operational losses.
 </li>
 <li>
 Ensure Unit&rsquo;s RCSA is up to date.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills, &amp; Experience:
 
 
 <ul>
 <li>
 Graduate with a Minimum of 6 years of experience in General Banking covering at least 5 years in credit Documentation related activities.
 </li>
 <li>
 Strong knowledge on various banking products &amp; services and its operational procedures.
 </li>
 <li>
 Technology oriented.
 </li>
 <li>
 Excellent communication (both oral and written) and interpersonal skills.
 </li>
 </ul>
</div>

Senior Associate, Corporate Documentation

<div>
 
 Job Purpose
 
 
 
 
 
 The Learning and Development function within ICOD of Mashreq is poised for significant initiatives and impact which contribute to the success of the bank. To contribute towards an innovative, and out-of-the-box Learning &amp; Development department that complements people&rsquo;s journey at Mashreq.
 
 
 Purpose involves:
 
 <ul>
 <li>
 To Partner and manage relevant training programs and learning curriculums linked to development needs assessment at a Group and Bank-wide level.
 </li>
 <li>
 To lead generic/ customized learning programs and monitor their implementation and measure the impact and ROI.
 </li>
 <li>
 To ensure vendor management and smooth conduct of learning programs at the Learning and Development facilities by providing administrative and logistical support to the learning participants and facilitators.
 </li>
 <li>
 To ensure optimal utilization of training infrastructure and resources through regular maintenance and efficient coordination
 </li>
 <li>
 To Configure, administer, and maintain the Learning infrastructure, including the Learning module on HCM and other third-party learning platforms subscribed by the bank, for efficient and timely delivery of learning services to employees.
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Conduct comprehensive learning needs analysis with the business and propose effective learning solutions.
 </li>
 <li>
 Research and Identify training providers that align with the learning objectives.
 </li>
 <li>
 Collaborate with business units to ensure compliance with regulatory learning requirements.
 </li>
 <li>
 To manage learning and development globally for specific Groups of the bank and partner with stakeholders and key points of contact to plan Group learning roadmaps activities and reporting
 </li>
 <li>
 Manage Learning &amp; Development Catalogues to update and publish the learning/training calendar, upload online courses, and create assessments and surveys.
 </li>
 <li>
 Working knowledge of the HCM learning module, including navigation, utilization of e-learning resources and data accuracy maintenance.
 </li>
 <li>
 Report L&amp;D metrics to senior management and regulatory authorities such as central bank, internal audit and compliance departments.
 </li>
 <li>
 Offer learning and development advisory services to employees and internal stakeholders on availing of any learning services offered by the bank.
 </li>
 <li>
 Partner with the wider L&amp;D Team globally to ensure that learning is planned in a holistic way.
 </li>
 <li>
 Use data visualization and analytics tools such as MS Excel and Power BI to create and share learning &amp; development MIS with internal stakeholders.
 </li>
 <li>
 Monitor training effectiveness, evaluation and ROI and provide actionable insights to drive continuous improvement.
 </li>
 <li>
 Preparing the learning budget, maintaining records and ensuring effective resource utilization.
 </li>
 <li>
 Govern the Learning &amp; Development Policy and ensure adherence to the agreed targets.
 </li>
 <li>
 Demonstrate understanding of emerging digital technologies and their impact including Generative AI.
 </li>
 <li>
 Demonstrate expertise in L&amp;D design content development and training delivery and facilitation.
 </li>
 <li>
 To collaborate across ICOD unit on global initiatives and also represent L&amp;D at PICG people connects and events both internally and externally.
 </li>
 <li>
 Support the Manager L&amp;D in defining the learning &amp; development strategies in Group Partnership globally.
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 <ul>
 <li>
 Works closely with L&amp;D team and unit managers/learning point of contact to identify and develop targeted training solutions.
 </li>
 <li>
 Ensure optimal utilization of the group budgets.
 </li>
 </ul>
 
 
 Problem Solving
 
 
 <ul>
 <li>
 Ability to analyze data and provide insights to support senior leaders to make more informed decisions.
 </li>
 <li>
 To monitor all learning and development related procurement transactions to ensure compliance with ADM and OPM and advise corrective actions for transactions that do not comply
 </li>
 <li>
 To investigate and troubleshoot problems faced by employees in accessing the Learning Management System and completing online courses assigned to them.
 </li>
 </ul>
 
 
 Decision Making Authority &amp; Responsibility
 
 
 <ul>
 <li>
 Ensure that the design and selection of all development interventions provides a demonstrable return on the investment.
 </li>
 <li>
 Play a role in the selection and review of external training providers in consultation with the business, in-house subject matter experts, Legal team and Centralized Procurement Department.
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 College graduate with a minimum bachelor&rsquo;s degree in any field.
 </li>
 <li>
 At least 8-10 years of experience of working in a large global organization (preferable financial services) in the Learning &amp; Development or HR department.
 </li>
 <li>
 Expertise in training needs analysis, solution deployment and learning impact/evaluation and ROI.
 </li>
 <li>
 Working knowledge in administering the Learning module on HCM.
 </li>
 <li>
 Excellent data analysis and data visualization skills.
 </li>
 <li>
 Excellent communication skills and ability to work with senior stakeholders.
 </li>
 <li>
 CIPD or equivalent is desirable
 </li>
 </ul>
</div>

AVP - Manager, Learning & Development (Mashreq Global Network Pakistan)

<div>
 
 Job Purpose
 
 
 
 
 <ol>
 <li>
 Facilitate with the day to day quality checks &amp; governance activities for Corporate CSU / CX
 </li>
 <li>
 Ensuring proper check &amp; balances in place for all CSU related Risk &amp; operational activities from a control &amp; risk perspective such as RCSA , Quality BCP , Access Management reviews.
 </li>
 <li>
 Acting as a Governance specialists for timely execution of tasks &amp; checks and development of processes and systems that would mitigate / eliminate risks and ensure smooth execution of CCSU team &amp; or Wholesale CX as per defined roles &amp; KPIs
 </li>
 <li>
 Facilitate the CX Governance head with formulating and executing governance tasks
 </li>
 </ol>
 
 
 
 
 Key result Areas
 
 
 
 
 
 
 <ul>
 <li>
 To ensure quality checks as per units defined process&rsquo; and KPIs
 </li>
 <li>
 To manage call center , CRM &amp; other related applications and ensure all are according to the policy parameters.
 </li>
 <li>
 To ensure all activities are managed timely &amp; effectively by governance team as per audit requirement &amp; in line with Unit&rsquo;s SOPs
 </li>
 <li>
 Review of logical security and system access controls and authorities.
 </li>
 <li>
 Review of RCSA Risk parameters
 </li>
 <li>
 Timely execution of RCSA testing as per defined frequency
 </li>
 <li>
 Finalization &amp; constant monitoring of BIA &amp; BCP
 </li>
 <li>
 Oversee the onboarding &amp; training of new joiners within CSU
 </li>
 <li>
 Formulise training plans
 </li>
 <li>
 Managing platforms &amp; execution of multiple VOCs across wholesale CX
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ol>
 <li>
 University graduate (Preferably with some quality assurance / Internal control / Audit background in a service environment)
 </li>
 <li>
 Bilingual (English &amp; Arabic)
 </li>
 <li>
 Min 5 years experience in financial institution with Customer Service / Call Center experience.
 </li>
 <li>
 Knowledge of the efficient working of Corporate Products , process &amp; Bank systems
 </li>
 <li>
 Familiarity with VOC platforms
 </li>
 <li>
 Hands on experience with NPS , NES
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Knowledge of Corporate products, process, audit control and system information is essential
 </li>
 </ol>
 
 
 
 
 Same Posting Description for Internal and External Candidates
 
</div>

Customer Service Manager

Join Mashreq and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.