Qureos Mentor

Mashreq

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 Job Purpose
 
 
 Vice President and Product Owner - GTB Channels
 
 
 
 
 
 GTB Channels Product Owner (PO) role will have overall accountability and ownership of building, developing, enhancing, commercialising and improving the adoption of GTB channels such NEO Corp (Corporate web banking portal), NEO CORP Mobile App, Corporate APIs, Host to Host (H2H), SWIFTnet and Third-party connectivity solutions for Cash management and Trade Finance products. The incumbent will be responsible to build digital solutions in close collaboration with GTB Product (Cash and Trade) and CIBG Technology. Key part of the job will be to gather requirements, writing use cases, user stories, Business Requirement Documents (BRD), development roadmaps, maintain the backlog, roll out functionalities and support key client mandates through digital channels. The role requires strong understanding of digital connectivity and channels solutions for Payments, Collections and Trade Finance products &amp; processes such as online banking platforms, SWIFT, APIs etc.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Own the channel product backlog
 
 &ndash; Work with the product management, PMO office to ensure channel products are prioritized and abide by the specifications and expectation as set by Product Management, regulators, and clients working environments.
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 Drive Channel Performance
 
 &ndash; drive the overall performance of channels, offering GTB products by developing, enhancing and launching new capabilities and driving initiatives for existing products to grow client adoption.
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 Understand the market dynamics
 
 &ndash; constant monitoring the market evolution for regulatory changes, trends, drivers, client needs and competitor offerings through market analysis, feedback from Sales, direct client interaction, contribute in winning key deals and feedback from voice of the client surveys
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 Execute Channel Strategy
 
 &ndash; know the market landscape and drivers, core product proposition, target market and client segments, build channel connectivity and capability, and track the usage w.r.t. client adoption, functional utilization, digital penetration, volumes/revenues flow through channels, capability assessment and continuous improvement in channel offerings.
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 Drive Digital Innovation
 
 &ndash; establish processes and checkpoints to identify opportunities to develop new products and enhance existing products based on market/sales feedback, client needs and/or regulatory changes. Prioritise the development pipeline based on a sound commercial assessment of each opportunity and review the quality of investment plans before the team seeks formal approvals. Constantly review the Minimum Value Proposition (MVP) for the product set against each target segment as well as defining the future roadmap for an Enhanced Value Proposition (EVP) to stay ahead of the market and position Mashreq as the leading innovator in the region.
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 Commercialise Digital Propositions
 
 &ndash;lead and execute a commercialisation plan for each channel capability such as Corporate API Solutions, develop marketing/sales materials, product training for Sales and Coverage and client education events. Track and monitor execution of these plans through regular reviews and identify any issues where help is required to remove roadblocks.
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 Customer Experience
 
 &ndash;ensure highest channel product quality and client usability, ensure all enhancement value is captured and agreed by proudest management
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 Expertise
 
 - Domain knowledge in Corporate Digital channels, User Interface and User Experience (UI/UX) along with Transaction Banking products such as Cash Management, Payments, Trade and Supply Chain is expected to the expert level with clear examples of digital transformation, implementations in a developed market covering all aspects, products, operational processes and clients experience, act as a point of reference in business domain
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 Support Product Management
 
 &ndash; monitor participation of team members in the working level product development teams. Ensure the scope of each product build/enhancement is clearly defined in relevant Business Requirements Documents and touch base with the Product Heads regularly to check that Product Managers are providing effective inputs and supporting key deliverables such as the development of test cases, standard operating procedures, and product implementation guides
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 Stakeholder Management -
 
 Engage directly with senior stakeholders in Operations, Service, Technology, Risk, Legal and Compliance to ensure they are supporting key improvement initiatives.
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 Key Measures
 
 
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 Resource Management
 
 &ndash; Accurate development estimation and efficient deployment of resources
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 Product Innovation
 
 &ndash; new digital channel capability or enhancements for GTB products
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 Best in class client experience
 
 , speed and intuitive user experience, frictionless digital offerings
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 Product Governance
 
 &ndash; adherence to GTB and bank compliance frameworks
 
 
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 Team Development
 
 &ndash; contribute in development of team, team satisfaction
 
 
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 Stakeholder Management
 
 &ndash; effective stakeholder engagement.
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 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
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 15 &ndash; 20 years of digital channel &amp; design experience in wholesale/corporate banking platforms such as online banking platform, Mobile App, APIs, H2H etc.
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 Strong understanding of Transaction Banking
 
 Product, processes and Channels catered to cash management products ideally in global or large regional bank
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 Proven experience in building and enhancing digital channels for corporate banking.
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 Agile &amp; Waterfall Delivery
 
 : Hands-on experience with both agile and waterfall frameworks, including sprint planning, backlog grooming, and iterative development cycles
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 Cross-functional Leadership
 
 : Experience leading cross-functional squads comprising Product Managers, Business Analysts, Tech Leads, Developers, and Designers
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 Product Backlog Ownership
 
 : Ability to manage and prioritize the channel product backlog in alignment with business, regulatory, and client expectations.
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 Digital Innovation &amp; Strategy Execution
 
 : Skill in identifying opportunities for new product development and enhancement, and executing channel strategies to improve adoption and performance
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 Stakeholder Engagement
 
 : Strong communication and collaboration skills to work with Product Management, PMO, Sales, Technology, and Clients
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 Analytical &amp; Commercial Acumen
 
 : Capability to assess commercial viability, track digital penetration, and evaluate investment plans
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 UI/UX Sensitivity
 
 : Design thinking mindset with great appreciation for user experience and customer-centric development, especially in agile environments
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 Track record in developing and successfully commercialising new digital capabilities
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 Strong people management skills
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 Strong analytical and data rationale mindset
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 Strong communication ability and executive impact
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 </ul>
 
 
</div>

Vice President-Product Owner

<div>
 
 Job Purpose
 
 
 
 
 
 
 Responsible for managing the critical applications of the bank payments processing platform. Works effectively with the business stakeholders, internal teams and vendor in ensuring the product road map and the payment platforms and process improvements. Ensure payments products delivery and support strategy are aligned with the management objectives and goals. Ensures strategic vendor partnership and aligning products / industry road maps of the Payment platforms with business strategy.
 
 
 Responsible for guiding and mentoring the team locally and ensuring high quality of delivery and cross functional expertise with the team
 
 
 
 
 Key result Areas
 
 
 
 
 
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 Manage a diversified team of professionals locally and vendor resources who are responsible for the Payment applications support &amp; project deliveries
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 Provide expertise and recommendations in the assessment of initiatives to support and enhance systems
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 Perform appropriate level of stakeholder management across business, technology and clients
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 Ensure projects and initiatives are aligned to and delivered against the business objectives, serve as highest project internal escalation level
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 Leading the team to adhere to project and delivery compliance, ensuring compliance of project delivery to PMO, QMS, risk, audit &amp; architecture guidelines
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 Work as part of a multi-disciplinary team in accordance with defined quality management practices, to achieve the common banks objectives
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 Works with business representative, stakeholder to ensure alignment of delivery with the business demand
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 Interact with the team of professionals who are responsible for payment applications (FCY and LCY) support and delivery.
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 Assist the project delivery team during project deliveries as required
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 Converge the requirements from regulators and effectively conclude on business requirement
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 Collaborate closely with Product Owners and team members to identify and socialize product and delivery
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 Support and influence delivery operations within Payments platforms by continually looking for opportunities to streamline delivery, increase business value and measure platform value via metrics and measures.
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 Effectively communicate and showcase the purpose and value of solutions being delivered
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 Provides strong analytical and problem-solving skills
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 Demonstrates effective techno-managerial skills, and Proven oratory and written skills
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 Knowledge, Skills and Experience
 
 
 
 
 
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 Ability to communicate clearly with business users and other teams
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 Hands on expertise in payments domain
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 In depth knowledge on banking business and payment processes
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 Good verbal and written communication
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 Good analytical / communication skills
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</div>

Senior Manager Payments & Integration Services (Mashreq Digital Bank Pakistan)

<div>
 
 
 
 Job Purpose
 
 
 
 
 The government and regulatory officer would be responsible to attend queries of central bank, Police
 
 
 and courts all over UAE to fulfill all service requirements in a risk-free manner for customer or non[1]customer and to support the manager in achieving the goals set out by the Division Head. By supporting
 
 
 in development, implementation and maintaining all the government entities requirements, functions
 
 
 and controls to serve the regulators.
 
 
 This position will also interact with respective branch managers; unit heads in addition to liaise between
 
 
 CIBG, RBG, Operations and HO to address all issues of the government entities.
 
 
 
 
 Key Result Areas
 
 
 
 
 &bull; Handling Court Orders- &ldquo;CCMS&rdquo; Court Cases Management System (All UAE).
 
 
 &bull; Handling Qatar Court Orders.
 
 
 &bull; Handling Police Letters/enquiries routed from MOI or Police Stations (All UAE).
 
 
 &bull; Handling E-Mails Enquires.
 
 
 &bull; Handling Dubai Courts emails.
 
 
 &bull; Handling Public Prosecution and CID (All UAE).
 
 
 &bull; Work thru BPM Either for Police or Court Letters.
 
 
 &bull; Ensure the correspondence are fully complied with all regulatory/authorities&rsquo; requirements and policies are strictly adhered to work on Increasing the effectiveness and efficiency of support services through improvements to each correspondence, coordinate, manage and monitor the working of various activity.
 
 
 &bull; To drive initiatives in government and regulatory unit that contributes a long-term operational excellence.
 
 
 &bull; Investigate &amp; follow up issues with the stakeholders within Mashreq.
 
 
 &bull; Performs other functions as necessary or as assigned.
 
 
 &bull; Maintain and develop working relations with the regulators and other internal/external
 
 
 stakeholder (i.e Tech Team).
 
 
 
 
 Responsibilities:
 
 
 
 
 &bull; Review in detail the Standard Operating Procedures (SOP).
 
 
 &bull; Review the guidelines/process notes.
 
 
 &bull; Understand the working of the Flex cube, ETL, EDMS, BPM, TMS, Omni ..etc.
 
 
 &bull; Follow the appropriate process according to the nature of the court order (i.e Enquiry, Freeze,
 
 
 Un freeze, Inheritance cases) and Police enquiries.
 
 
 &bull; Always ask for any clarifications.
 
 
 &bull; Understand the risk of late response/action against regulators notices. Adhere to TAT.
 
 
 &bull; Focus on efficiency to avoid errors.
 
 
 &bull; Cooperate with the team and keep alert.
 
 
 &bull; Update MIS and Archive the cases.
 
 
 &bull; Create your own tracker to follow up the pending queues and close before the due date.
 
 
 &bull; Update the management with your Issues, results, and opinions.
 
 
 &bull; Study, investigate and reply to the escalations.
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 &bull; Dealing with regulatory authorities to discuss the cases in detail, if required attend the
 
 
 meetings raised by regulators authorities as the respective area within the bank from
 
 
 Operation.
 
 
 &bull; Maintain regular/healthy contact with UAE government officials and seek to find out more on
 
 
 the room for excellence in service by operation of the bank.
 
 
 
 Problem Solving
 
 
 
 &bull; Think out of the box.
 
 
 &bull; All the correspondence received/replied from/ to regulatory authorities is in Arabic hence
 
 
 Arabic language is mandatory.
 
 
 &bull; The case request received is not standard and of various nature which must be handled/
 
 
 replayed appropriately.
 
 
 &bull; Provide value added support/advice to units to resolve various issues timely and satisfactorily.
 
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 
 &bull; Take corrective actions and use the appropriate response as needed.
 
 
 &bull; Drive change by being a &ldquo;Change Agent&rdquo;.
 
 
 &bull; Ask for legal advice if required.
 
 
 &bull; Ensure delegation of authority to decision making on correspondences within bank&rsquo;s policies.
 
 
 &bull; Ensure proper escalation process to ensure timely action for quality data capturing and reporting.
 
 
 &bull; Follow the ADM.
 
 
 
 
 Knowledge, Skills, and Experience
 
 
 
 
 &bull; Knowledge of all Government Related and functional processes.
 
 
 &bull; The job holder should also possess excellent communication skills and interpersonal skills.
 
 
 &bull; Ability to handle pressure.
 
 
 &bull; Fluent Arabic &amp; English skills (Read, Write &amp; Speak).
 
 
 &bull; Computer literacy - should be well versed with MS Office packages.
 
</div>

Officer, Government Relations

Join Mashreq and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Mashreq

ABOUT_COMPANY

Vice President-Product Owner

Senior Manager Payments & Integration Services (Mashreq Digital Bank Pakistan)

Officer, Government Relations