Qureos Mentor

Mashreq

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 To lead and manage the delivery, support, and continuous enhancement of the Bank's Self-Service Channels, including ATMs, Cash Deposit Machines (CDMs), Kiosks, and Payment Systems.
 
 The role is responsible for ensuring the availability, security, performance, and regulatory compliance of these platforms while driving technology transformation, system optimization, and customer experience improvements.
 
 The position also oversees the successful implementation of projects, application enhancements, and operational initiatives to support business growth, reduce operational risk, and maintain uninterrupted banking services.
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Assistant Vice President - Technology.MGN Pak - AMS - Retail.MIT - PAKCOE

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 The incumbent will be responsible for end to end management of Exports as well as related sub products and communications as per Bank&rsquo;s internal policies, SOP&rsquo;s and ICC guidelines wherever applicable and ensuring that risk and control measures are duly followed and are adequate. The coverage will be all the areas of Trade Finance for various business segments
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Manager - Trade Ops - Exports.COE Pak - FTC - Exports.Operations Group-PAKCOE

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 Mashreq Bank
 
 Job Description
 
 
 1 Job Title:
 
 Head of Onboarding &amp; Servicing
 
 Department
 
 Retail Banking Operations, CCAM Ops
 
 Direct Supervisor
 
 EVP Global Head of Retail Banking Operations.
 
 Pay Band
 
 M
 
 2 Job Purpose
 
 - The role typically involves overseeing and managing the strategic direction and operations of Account Onboarding &amp; Servicing, ATM networks, and cash management functions within an organization.
 
 
 - Develop and implement strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
 
 
 - Manage day-to-day operations, ensuring that all services meet regulatory requirements and organizational standards.
 
 
 - Build and maintain strong relationships with key clients, ensuring their needs are met and addressing any issues that arise.
 
 
 - Lead and mentor a team of professionals, fostering a collaborative and high-performance work environment.
 
 
 - Identify opportunities for process improvements and implement new technologies to enhance service delivery and operational efficiency.
 
 
 - Oversee budgeting, forecasting, and financial performance of the accounting services and cash management departments.
 
 
 - Ensure robust risk management practices are in place to mitigate potential threats related to cash handling and ATM operations.
 
 
 3 Dimensions
 
 Operating Budget
 
 
 
 Number of Staff
 
 
 Capital Exp. Budget
 
 
 
 N/A Other
 
 
 
 
 4 Key Result Areas
 
 - Ensure smooth and efficient operations for account opening, servicing, ATM management, and cash handling processes. This includes minimizing downtime and optimizing transaction processing times.
 
 
 - Maintain high levels of customer satisfaction by ensuring that account services, ATM operations, and cash management meet or exceed customer expectations. This involves addressing customer complaints promptly and effectively.
 
 
 - Ensure all operations comply with regulatory requirements and internal policies. Implement robust risk management practices to mitigate potential risks associated with cash handling and ATM operations.
 
 
 - Achieve financial targets related to account services, ATM operations, and cash management. This includes managing budgets, controlling costs, and maximizing revenue opportunities.
 
 
 - Drive the adoption of new technologies and innovative solutions to improve service delivery and operational efficiency. This includes implementing advanced ATM features and digital account servicing tools.
 
 
 - Lead and develop a high-performing team. Provide training, support, and career development opportunities to ensure team members are skilled and motivated.
 
 
 - Develop and execute strategic plans for accounting services, ATM operations, and cash management. Align these plans with the overall business objectives of the organization.
 
 
 - Build and maintain strong relationships with key stakeholders, including customers, vendors, and internal departments. Ensure effective communication and collaboration to achieve common goals.
 
 
 5 Operating Environment, Framework and Boundaries, Working Relationships
 
 - Adhering to established policies and procedures for account opening, servicing, ATM operations, and cash management.
 
 
 - Aligning departmental activities with the organization's strategic goals and objectives.
 
 
 - Operating within budgetary constraints while striving to achieve financial targets and operational efficiency.
 
 
 - Ensuring all operations are within the legal and regulatory boundaries set by financial authorities.
 
 
 - Collaborating with other departments such as IT, compliance, risk management, and customer service to ensure seamless operations.
 
 
 - Reporting to senior management and providing updates on departmental performance, challenges, and strategic initiatives.
 
 
 - Managing relationships with external vendors and service providers for ATM maintenance, cash handling, and technology solutions.
 
 
 6 Problem Solving
 
 - Addressing and resolving issues related to the efficiency and effectiveness of account opening, servicing, and ATM operations. This includes troubleshooting technical problems, optimizing processes, and ensuring smooth transactions.
 
 
 - Handling customer complaints and issues related to accounting services and ATM transactions. This involves identifying the root cause of problems, implementing solutions, and improving customer satisfaction.
 
 
 - Ensuring that all operations comply with regulatory requirements and internal policies. This includes identifying potential risks, developing mitigation strategies, and ensuring that all processes are secure and compliant.
 
 
 - Solving problems related to the integration and maintenance of banking technologies. This includes working with IT teams to implement new systems, upgrade existing ones, and ensure that all technological solutions are functioning correctly.
 
 
 - Managing resources effectively to ensure that all operations are adequately staffed and equipped. This involves solving issues related to staffing, budgeting, and resource allocation.
 
 
 - Developing and implementing strategic plans to address long-term challenges and opportunities. This includes identifying areas for improvement, setting goals, and developing action plans to achieve those goals.
 
 
 - Resolving issues related to vendor performance and stakeholder expectations. This involves negotiating contracts, managing relationships, and ensuring that all external partners meet their obligations.
 
 
 - Using data analytics to identify trends, make informed decisions, and solve complex problems. This includes analyzing performance metrics, customer feedback, and operational data to drive improvements.
 
 
 7 Decision Making Authority &amp; Responsibility
 
 - Developing and implementing strategies for account services, ATM operations, and cash management to align with the organization's overall goals.
 
 
 - Making day-to-day operational decisions to ensure an efficient and effective delivery service. This includes decisions on process improvements, resource allocation, and technology implementation.
 
 
 - Overseeing budgeting, financial planning, and cost management for the department. This includes approving expenditure and investments related to accounting services and ATM operations.
 
 
 - Ensuring all operations comply with regulatory requirements and internal policies. This includes making decisions on risk mitigation strategies and compliance measures.
 
 
 - Hiring, training, and managing staff within the department. This includes making decisions on promotions, performance evaluations, and team development.
 
 
 - Leading and managing the department to achieve operational excellence and high levels of customer satisfaction.
 
 
 - Developing and executing strategic plans for account services, ATM operations, and cash management. This includes setting goals, monitoring progress, and adjusting strategies as needed
 
 
 - Ensuring that customer needs are met and that any issues are resolved promptly and effectively. This includes maintaining high standards of service quality and customer satisfaction.
 
 
 - Continuously improving processes and systems to enhance efficiency and effectiveness. This includes implementing new technologies and best practices.
 
 
 - Managing the department's budget and financial performance. This includes monitoring expenses, optimizing costs, and ensuring financial targets are met.
 
 
 - Ensuring that all operations comply with regulatory requirements and internal policies. This includes implementing robust risk management practices to safeguard against potential threats.
 
 
 - Building and maintaining strong relationships with key stakeholders, including customers, vendors, and internal departments. This includes effective communication and collaboration to achieve common goals.
 
 
 8 Knowledge, Skills and Experience
 
 - Typically, 10+ years of experience in banking or financial services, with a focus on account management, ATM operations, and cash management
 
 
 - Understanding of banking technologies, including digital onboarding systems, ATM software, and cash management tools.
 
 
 - In-depth understanding of banking operations, account management, ATM networks, and cash management processes.
 
 
 - Skills in optimizing processes, improving service delivery, and managing resources effectively
 
 
 - Proven experience in a leadership role, managing teams and driving strategic initiatives
 
 
 - Experience in managing projects, particularly those related to technology integration and process improvement
 
 
 - Ability to develop and implement long-term strategies that align with organizational goals
 
 
 - Proficiency in budgeting, financial planning, and cost management
 
 
 - Strong verbal and written communication skills to interact with stakeholders, present reports, and lead meetings
 
 
 Job Holder
 
 
 
 Date
 
 
 
 Line Manager
 
 
 
 
 Date
 
 Approved By
 
 
 
 Date
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VP - Onboarding & Servicing - Retail Banking Ops.COE Pak - Retail Banking Ops - CCAM.Operations Group-PAKCOE

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 This role is responsible for Information and Technology Risk management monitoring, reporting and performance. Focus will encompass everything from 'ad hoc' requests to long term high visibility projects. Role has a substantial impact on the Technology Stream and is normally geared towards risk mitigation and/or process improvement around Mashreq Bank.
 
 Improve &amp; maintain adequate &amp; effective controls across respective technology units and ensure risk mitigates are built around processes.
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Senior Manager, GRC Tech Governance & Control.MGN PAK - TECH - Technology GRC.MIT - PAKCOE

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 Exciting Career Opportunities for Talented Graduates!
 
 
 
 Mashreq is proud to announce an exclusive graduate program:
 
 Advanced Certificate of Excellence 6
 
 . This program is designed to identify, develop, and fast-track hi-potential Emirati graduates into leadership roles. It offers an accelerated career trajectory, industry-leading compensation, and a chance to grow within a dynamic, innovative environment.
 
 
 
 
 
 The program is designed to create professional bankers ready to progress into middle and senior management positions in the future by taking them through an accelerated career journey that involves:
 
 
 
 
 <ul>
 <li>
 A learning and development program with a focus on a multitude of banking pathways
 </li>
 <li>
 Placement in multiple front office and functional domains
 </li>
 <li>
 International assignments
 </li>
 <li>
 Leadership sponsorship
 </li>
 </ul>
 
 
 
 
 
 Criteria:
 
 
 <ul>
 <li>
 
 Graduation Year
 
 : 2024 onwards
 </li>
 <li>
 
 Academic Requirements
 
 : Bachelor&rsquo;s/Master&rsquo;s with a minimum GPA of
 
 3.4+
 
 </li>
 <li>
 
 Preferred Majors
 
 : Finance, Accounting, Business Management, Economics, Entrepreneurship, Engineering
 </li>
 <li>
 
 Experience
 
 : 0-2 years
 </li>
 </ul>
 
 
 
 
 
 The ACE Program runs across the UAE (Emiratization UAEN only), Egypt, Hong Kong, Oman, UK, &amp; KSA
 
 
 
 
 
 
 If you're ready to launch your career with Mashreq, we encourage you to
 
 APPLY NOW
 
 !
 
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ACE Graduate Program

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 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
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Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

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 To run a full background check (verify and validate the customer&rsquo;s identity; understand the customer&rsquo;s profile, business and account activity; identify relevant adverse information and risk; assess the potential for money laundering and / or terrorist financing etc) on prospective as well as existing clients to help mitigate financial, regulatory and reputational risk and ensure regulatory compliance.
 
 
 Key Results:
 
 - Successfully complete comprehensive background checks on prospective and existing clients within agreed timelines.
 
 - Ensure accurate verification and validation of customer identity and documentation.
 
 - Identify and escalate adverse information, suspicious activities, and potential risks promptly.
 
 Experience:
 
 - Strong background in KYC, AML, and financial crime compliance with hands on due diligence experience in correspondence banking and corporate.
 
 - Proficient in regulatory frameworks, sanctions screening, and risk assessment tools.
 
 - Skilled in analyzing complex corporate structures and documenting findings with precision.
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Assistant Manager, FI KYCs.COE Pak - OPS - FI KYC Team.Operations Group-PAKCOE

Join Mashreq and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.