Qureos Mentor

Mashreq

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 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
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Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

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 To run a full background check (verify and validate the customer&rsquo;s identity; understand the customer&rsquo;s profile, business and account activity; identify relevant adverse information and risk; assess the potential for money laundering and / or terrorist financing etc) on prospective as well as existing clients to help mitigate financial, regulatory and reputational risk and ensure regulatory compliance.
 
 
 Key Results:
 
 - Successfully complete comprehensive background checks on prospective and existing clients within agreed timelines.
 
 - Ensure accurate verification and validation of customer identity and documentation.
 
 - Identify and escalate adverse information, suspicious activities, and potential risks promptly.
 
 Experience:
 
 - Strong background in KYC, AML, and financial crime compliance with hands on due diligence experience in correspondence banking and corporate.
 
 - Proficient in regulatory frameworks, sanctions screening, and risk assessment tools.
 
 - Skilled in analyzing complex corporate structures and documenting findings with precision.
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Assistant Manager, FI KYCs.COE Pak - OPS - FI KYC Team.Operations Group-PAKCOE

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 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
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Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

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 Data &amp; Analytics Driven Organization: One Data Analytics &amp; AI Business Unit drive the vision to transform the Bank into a Data Driven Organization (DDO) using latest tools and technologies in Data space. Wholesale &amp; Ops Data team is a stream within One Data Organization driving this agenda for Wholesale &amp; Ops Banking function.
 
 
 - Data Engineer will design and maintain data pipelines of real-time and batch, creates data strategy, data architecture, best practices and who can lead the organization in making strategical improvements in the data engineering solutions.
 
 - This role requires to have a knowledge of core system, payment systems, digital journeys, marketing systems, risk and compliance systems which are very data intensive systems across UAE, Egypt, Pakistan and other IBG regions etc.
 
 - Our core function spans multiple platforms like Enterprise Data Lake, Azure Data Lake, Business Intelligence, Advanced Analytics and Realtime Streaming platforms.
 
 - The work involves developing new requirements in both on-premises and cloud data lake&rsquo;s estimating the efforts, designing an effective solution, data architecture and management, change release management, resource management, handling the deliverables across the business groups in the Bank. Also, handling critical applications that influence bank&rsquo;s management decision making process, regulatory reporting (which can influence financial/non-financial penalties) and operational reporting.
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Senior Manager - Data Engineer.MGN Pak - Digital Data Platforms.MIT - PAKCOE

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 Maintains smooth operation for Bank's IT security appliances/services. Duties security controls administration, maintaining documentation, tuning, and troubleshooting for security appliances/services performance. Enabling security service for the business operations. Ensuring smooth security operations of all security controls and enabling user requests.
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AVP - Network Security Architect.MGN Pak - TECH - Data Centre and ATMs.MIT - PAKCOE

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 Responsible to manage Finance cluster, deliver all key initiatives including Projects and application enhancements that has key influence on bank&rsquo;s topmost management decision making process, regulator reporting (which can influence financial/non-financial penalties), reputational issues and operational losses.
 
 This role holder is also responsible for performing Business Engagement to help achieve business aspiration &amp; needs. He/she will be responsible managing existing systems daily, Monthly, Quarterly, and annual regulatory system processing
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AVP - Finance Technology.MGN Pak - Corporate Affairs Finance Tech.MIT - PAKCOE

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 15+ Year Experience in Middleware J2EE Platforms - Websphere, Weblogic, Jboss, Tomcat in UNIX (AIX, LINUX, HP UX and Windows Servers )
 
 Ensure service stability, uptime of the systems under the portfolio as per the agreed SLA
 
 Provide L3 support in the respective support areas and act on technical escalations
 
 Provide on-call support, BAU and projects
 
 Maintain systems in adherence with the audit and compliance requirements
 
 Manage and closely work with application teams by supporting J2EE platforms
 
 Opex (AMC) management for Middleware products in J2EE platforms
 
 Capex management for Middleware products in J2EE platforms
 
 Installation, Deployment and configurations for Websphere, Weblogic, Jboss, Tomcat
 
 Upgrade of Websphere, Weblogic, Jboss, Tomcat
 
 License compliance
 
 Audit management for J2EE platforms
 
 Incident, Change and Problem Management for J2EE platforms
 
 Cross Platforms support for Unix, Storage, Virtualization, Database
 
 Vulnerability remediations
 
 Baseline Hardening
 
 Disaster recovery, planning, automation and management
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AVP - Technology - UNIX & J2EE Platforms.MGN PAK - Tech - Enterprise Architecture.MIT-MGNPAK

Join Mashreq and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.