Qureos Mentor

Mashreq

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 Job Purpose
 
 
 
 
 
 
 
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 To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.
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 Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.
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 Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.
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 Ensure clients are aware of all financial services offered by the bank
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 Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.
 
 
 
 
 
 Key Result Areas
 
 
 
 
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 Optimize the potential value of the client base through the delivery of MG Products and Services
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 Communicate with HNW client and identify their financial needs
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 Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services
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 Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities
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 Acquire New to Bank HNW clients.
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 Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.
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 Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.
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 Enhance market profile and awareness
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 Minimize customer attrition
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
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 Skills / Experience
 
 
 :
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 University Graduate
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 Strong selling &amp; financial markets knowledge
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 Strong interpersonal skills and cultural sensitivity
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 Relationship Management Networking skills
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 Extrovert/Amiable personality
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 Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE
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 Excellent communication and negotiation skills
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 CISI certified &ndash; level 3
 
</div>

Senior Relationship Manager

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 About the Company
 
 
 
 
 
 
 
 
 
 Mashreq Digital Bank is committed to providing a best-in-class customer experience while ensuring compliance with regulatory requirements and achieving commercial objectives in the payments domain.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 
 
 
 The Senior Product Owner &ndash; Payments will be responsible for driving the strategy, development, and delivery of payment products with a focus on international remittances and payment instruments. This role will act as the bridge between business, technology, compliance, and operations teams to deliver innovative, customer-centric solutions in line with the bank&rsquo;s digital-first strategy.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
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 Product Strategy &amp; Roadmap
 
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 Define, prioritize, and manage the payments product roadmap with emphasis on international remittances and payment instruments.
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 Identify market trends, customer needs, and regulatory developments to shape product direction.
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 Align product strategy with Mashreq&rsquo;s overall digital banking objectives.
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 Product Development &amp; Delivery
 
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 Own the product backlog and ensure timely delivery of features and enhancements through Agile methodology.
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 Partner with technology teams to design, build, test, and launch secure, scalable, and compliant solutions.
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 Lead end-to-end product lifecycle management from ideation to launch and continuous improvement.
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 Customer Experience &amp; Innovation
 
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 Deliver seamless, intuitive, and differentiated payment journeys for retail and SME customers.
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 Drive innovation by integrating with fintechs, global remittance players, and payment schemes.
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 Champion digital-first design, customer insights, and data-driven decision-making.
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 Risk, Compliance &amp; Governance
 
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 Ensure adherence to local regulatory guidelines (SBP, FATF, AML/CFT, data privacy).
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 Implement robust controls around transaction monitoring, fraud prevention, and operational resilience.
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 Work closely with compliance, legal, and risk teams to mitigate risks in cross-border payments.
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 Commercial Performance &amp; Partnerships
 
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 Monitor and drive KPIs such as transaction growth, revenue, customer adoption, and cost efficiency.
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 Build and manage partnerships with payment networks, remittance partners, and technology vendors.
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 Support pricing, go-to-market strategy, and promotional campaigns for payment products.
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 Stakeholder Engagement
 
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 Collaborate with group/regional teams to align on strategy, platforms, and cross-border initiatives.
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 Influence and manage senior stakeholders to support product priorities.
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 Qualifications
 
 
 
 
 
 
 
 
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 8&ndash;12 years of relevant experience in payments, remittances, or digital banking.
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 Prior experience as a Product Owner / Product Manager in a bank, fintech, or payment service provider.
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 Track record of launching and scaling successful payment products in complex environments.
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 Exposure to cross-border remittances, card issuing, or real-time payments is essential.
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 Experience working with international payment partners and schemes preferred.
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 Required Skills
 
 
 
 
 
 
 
 
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 Deep understanding of payments ecosystem (domestic and cross-border).
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 Knowledge of international remittances (corridors, settlement, compliance requirements).
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 Familiarity with global and local payment schemes, real-time payments, card issuance, and acquiring.
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 Strong grasp of digital banking, fintech integrations, APIs, and customer authentication methods.
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 Regulatory frameworks in Pakistan (SBP regulations, AML/CFT, data privacy).
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 Product ownership and backlog management in Agile/Scaled Agile environments.
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 Strong analytical, problem-solving, and commercial acumen.
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 Excellent stakeholder management, negotiation, and communication skills.
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 Customer-centric mindset with ability to translate insights into product features.
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 Ability to balance innovation with risk and compliance considerations.
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 Preferred Skills
 
 
 
 
 
 
 
 
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 Experience working with international payment partners and schemes preferred.
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 Pay range and compensation package
 
 
 
 
 
 
 
 
 
 Compensation details are not specified in the provided job description.
 
 
 
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 
 
 
 
 
 Mashreq Digital Bank is committed to diversity and inclusivity in the workplace.
 
 
 
 
 
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</div>

Senior Product Owner-Payments

<div>
 
 Job Purpose
 
 
 
 
 
 This role will support the expansion of Virtual Accounts, Payment and Liquidity Management Solutions and to reinforce the Subject Matter expertise of the new Oracle OBLM and OBVAM and OBP platform within the bank. The person in the role will act as the Techno-Functional Expert in afore-mentioned products and impacted functions in surround applications. The role will have a range of responsibilities from analyzing the technical requirements, understanding of the infrastructure, performing product deployments to ensuring that Mashreq stays on the leading edge of technology. He/She will be expected to contribute across the full technology stack, front to back for the platform. He/ She will be required to be part of cross-functional team and interact with Product Owner, Product Managers, Product Testers etc.
 
 
 
 
 
 Key result Areas
 
 
 
 
 
 - Subject Matter expert of the OBVAM , OBP and OBLM with strong domain knowledge of Liquidity Management and Virtual Account Management
 
 
 - Work in partnership with GTB Product Owners, Business Analyst, and other Technology teams.
 
 
 - Should be able to understand Business requirements and translate this to vendor specific documents.
 
 
 - Analyze System issues, participate in Root Cause Analysis and actively participate in decision for issues prioritization.
 
 
 - Coordinate with vendor on Issues/ Defect Resolution.
 
 
 - Support all testing phases and relevant documents (Strategy, Scenarios, Test Data) -SIT, Regressions, Performance tuning and integrations.
 
 
 - Perform Impact assessments of Change Request on Implemented product and facilitate Production deployments.
 
 
 - Coordinate product testing and training for Business &amp; Operations users. Perform and arrange Product demos as and when required.
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 - Bachelor of Engineering in Computer science or Postgraduate
 
 
 - 10-12+ years&rsquo; experience in experience in relevant areas
 
 
 - Subject Matter expertise and hands on experience of OBLM, OBP, OBVAM.
 
 
 - Knowledge of Banking domain is a must
 
 
 - Strong interpersonal communication skills
 
 
 - Experience of working in large scale transformation Project &ndash; involving Process optimization and changes.
 
 
 - Good verbal and written communication including ability to prepare system documentation.
 
</div>

Senior Manager -Payments, Liquidity & Virtual Accounts (Mashreq Global Network Pakistan)

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 Job Purpose
 
 
 
 
 
 
 The Senior Analyst Fraud Detection is responsible for the performance of all Fraud related functions within the Fraud Risk management Unit whilst ensuring that all these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards. The role requires a thorough understanding of 1Link, Visa, Mastercard, and FraudGuard systems. This position operates on a 24/7 basis, ensuring continuous surveillance and swift response to potential fraud incidents.
 
 
 
 
 Key result Areas
 
 
 
 
 
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 Monitoring of issuing and acquiring transactions for suspicious activities.
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 Look for unusual patterns or anomalies that could indicate fraudulent activity, such as sudden spikes in transaction volume, transactions from unusual locations, or multiple failed attempts.
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 Identify and prevent fraudulent activities using 1Link, Visa, Mastercard, and FraudGuard systems.
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 Respond promptly to alerts and take necessary actions to mitigate risks.
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 Follow organizational policies and regulatory requirements during monitoring activities.
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 Ensure all alerts are reviewed within the specified timeline.
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 Contact customers for transaction confirmation on suspicious activities to verify legitimacy.
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 Block and unblock cards according to established procedures.
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 Document and report any identified patterns and anomalies to the line manager.
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 Maintain the MIS of daily fraud reports and document daily activities.
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 Ensure timely SAFE and TC40 reporting to respective Schemes.
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 Handle any other additional/temporary responsibility as assigned by the Manager to support the unit's needs.
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 Knowledge, Skills and Experience
 
 
 
 
 
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 In-depth knowledge of 1Link, Visa, Mastercard, and FraudGuard systems.
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 Understanding of regulatory requirements and compliance standards related to fraud detection and prevention.
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 Ability to communicate both verbally and in writing for reporting and collaboration.
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 Ability to solve problems efficiently and effectively under pressure.
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 Analytical skills to interpret data and identify trends.
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 Minimum of 2-3 years of experience in fraud detection and transaction monitoring.
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 Experience in a 24/7 operational environment.
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</div>

Senior Fraud Detection Analyst (Mashreq Digital Bank Pakistan)

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 Job Purpose
 
 
 
 
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 Good knowledge and understanding towards Islamic term financing products, Sukook and liability product offerings.
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 Addressing the gaps in Wholesale Islamic offering Identified by business and develop the Islamic wholesale proposition
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 Work with key product partners like Shariah, GTB, OPS, Legal, CX etc. to address product gaps, service issues, CX journeys etc
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 Support sales/coverage in terms of Islamic queries and develop the Islamic digital platform working with the digital squads
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 Support Head of Products with day to day activities
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 Key result Areas
 
 
 
 
 
 
 Main Project Deliverables
 
 
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 Lead the bank&rsquo;s wholesale Islamic product development initiatives by addressing the gaps in Wholesale Islamic offering Identified by the incumbent, and the wholesale business 1) between Mashreq&rsquo;s Al Islami and Mashreq&rsquo;s Conventional offerings, and 2) viz-e-viz the competition.
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 Develop new product areas or enhancements required for Islamic wholesale business in coordination and work closely with all counterparties and partners i.e. the Shariah Governance Team, Global Transactional Banking, Operations, other product &amp; business partners, Technology etc. to fix the gaps in the wholesale offerings. Support gap analysis across Wholesale Islamic business. Be fully responsible for end-to end synergic, comprehensive and best in class wholesale proposition/offering
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 Work on the propositions to develop/enhance the Islamic Banking offering, ensuring that basic infrastructure, technological support, operational processes are in place or built, to ensure smooth execution of the Islamic Banking business/products
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 Supporting business &amp; sales team with product onboarding &amp; execution, guiding RMs on product &amp; offering familiarity. Regular interaction with RMs to explain the Islamic Structure/offerings and take the RM through the details
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 The job holder is entrusted with completing and upgrading the Islamic offering in terms of reviewing and enhancing the documentation in line with Mashreq&rsquo;s Conventional and competitor platforms. Interact with the Shariah Team/Legal/Ops/Compliance etc to ensure all requisite approvals are in place
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 Work with the respective digital squads to make sure Islamic is being comprehensive incorporated in the offering
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 Work with Marketing on promoting Mashreq Al Islami Proposition
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 Work with the Business Intelligence Unit /Advance Data Analytics teams to create dash boards for Islamic Business monitoring
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 Audit/Governance
 
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 SOPs, Product Manuals, PPGs, SLAs, Diagnostics
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 Work closely with the Shariah Team to make sure all documentation, FATWA&rsquo;s, AAOIFI&rsquo;s and any Shariah policies are being implemented properly across the divisions
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 Financial
 
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 Ensure all Fee/Annuity revenue is correctly captured into Islamic GLs and all Annuity Accruing products&rsquo; completeness is ensured via systemic checks
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 Ensure correct Account / rate set up by operations on Islamic cases, account by account tracking on Islamic cases in provisioning buckets
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 Knowledge, Skills and Experience
 
 
 
 
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 Minimum 10 years of banking and finance experience with superior knowledge in business backend, execution requirements in general banking segment, Experience of working within large and complex financial institution/(s) is a must
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 Understand all product features conventional and islamic (preferrred) structures of corporate banking and international banking
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 Strong analytical, problem solving, planning, interpersonal and execution skills &amp; Business understanding
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 Ability to lead close critical items coordinate with product teams keeping focus on customer centricity
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 Strong commercial orientation and effective people management skills
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 Knowledge of all aspects of the marketing mix, with strengths in basic product execution and backend support
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 Business degree or equivalent professional qualification
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</div>

Product Manager - Wholesale Islamic Banking (Mashreq Global Network Pakistan)

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 Job Purpose
 
 
 
 
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 Mashreq Global Network (MGN), the Bank&rsquo;s distributed operations platform across India, Pakistan, and Egypt, underpins Mashreq&rsquo;s global service delivery strategy. This role is positioned within the MGN India team in supporting the Country head on delivering strategic program agenda, program managing and reporting across initiatives, in cross-functional collaboration.
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 This role will support key strategic and governance projects, working closely with senior stakeholders. In addition, the role will act as a strategic enabler for employee-centric initiatives such as CSR and volunteering, ensuring that these align with MGN&rsquo;s regulatory requirements, and operational goals
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 Key result Areas
 
 
 
 
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 Program Management and Governance
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 Ensure alignment of key projects to MGN&rsquo;s strategic roadmap, reporting progress, risks, and benefits to senior leadership.
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 Support the MGN India Country Head in delivering on strategic outcomes by translating goals into actionable programs and outcomes.
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 Maintain central program documentation repository, define program KPIs/SLAs, and track governance forum actions.
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 CSR &amp; Employee Engagement
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 Anchor CSR governance, reporting, and stakeholder communication across MGN locations.
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 Partner with NGOs and internal CSR committees to evaluate, track, and present CSR initiatives including funding proposals, volunteering drives, and employee participation metrics.
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 Work closely with communications and branding teams to articulate the impact of CSR initiatives and promote broad-based engagement.
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 Organize townhalls, roundtables, and campaigns that showcase community impact and enhance employee pride in Mashreq&rsquo;s social contribution.
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 Reporting and Communication
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 Create and manage dashboards, trackers, and reporting packs for project reviews and governance meetings.
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 Design high-quality presentations and visual content to support internal and external communications.
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 Evaluate and enhance tools and templates to streamline workflows and improve governance visibility.
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 Knowledge, Skills and Experience
 
 
 
 
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 University Degree related to Business Administration, Operations, project management or similar
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 8+ years&rsquo; total experience including at least 5 years in program/project management or governance roles in financial services, consulting, or regulated environments.
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 Understanding of Project Management function, documentation standards, Project Lifecycle, etc. would be an advantage
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 Strong knowledge of Microsoft Office suite &ndash; specifically Microsoft Excel, Word and PowerPoint
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 Strong knowledge around efficient use of project tools e.g. MS Project, excel based project trackers, templates
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</div>

Assistant Manager–Strategic Programs & CSR

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 Job Purpose
 
 
 
 
 
 To lead and deliver AI initiatives with a focus on both traditional machine learning and cutting-edge generative AI. The role demands strong engineering capabilities to build, scale, and productionize models that drive business transformation, operational efficiency, and customer experience.
 
 
 
 
 
 Key result Areas
 
 
 
 
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 Develop and deploy machine learning models for classification, regression, clustering, and anomaly detection across business domains.
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 Design and fine-tune generative AI models (e.g., LLMs, transformers, diffusion models) for applications such as document summarization, synthetic data generation, intelligent assistants, and automated content creation.
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 Build robust data pipelines and model serving infrastructure using MLOps best practices to ensure scalability, reliability, and maintainability.
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 Collaborate with cross-functional teams to identify AI opportunities and translate business needs into technical solutions.
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 Ensure compliance with AI governance, risk strategy, and ethical standards.
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 Mentor junior data scientists and contribute to the AI Center of Excellence.
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 Knowledge, Skills and Experience
 
 
 
 
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 Master&rsquo;s or PhD in Computer Science, Machine Learning, or related field.
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 7+ years of experience in AI/ML, including 2+ years in generative AI.
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 Strong engineering skills in Python, SQL, and cloud platforms (Azure, AWS, GCP).
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 Experience with MLOps tools (e.g., MLflow, Kubeflow, Airflow) and containerization (Docker, Kubernetes).
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 Proficiency in deep learning frameworks (PyTorch, TensorFlow) and LLMs.
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 Strong understanding of prompt engineering, fine-tuning, and model evaluation.
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 Excellent communication and stakeholder engagement skills.
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</div>

AVP, Data Scientist (Mashreq Global Network Pakistan)

Join Mashreq and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.