Qureos Mentor

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 <ul>
 <li>
 Lead the Real Estate function for the DRB meeting the business requirement at the best competitive cost and optimal utilization of resources.
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 Oversee and manage the Travel and other related services including the Hotel booking, Travel Arrangements, Protocol Services, Airport Pick-up / send-off.
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 Ensure the reliable availability of the General admin services including but not limited to:
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 Inventory, logistics, mail management and ensure that remote working staff is completely equipped to perform their job responsibilities.
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 Fixed Assets management and ensuring the Insurance coverage and claim management through Group stakeholders.
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 Ensure the overall Health &amp; Safety and security of the employees, customers and visitors are adhered to as per the Mashreq policy guidelines and local regulations and best practices..
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 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 
 
 Real Estate Management
 
 
 <ul>
 <li>
 Lead the Site identification, negotiation of commercial and technical aspects the lease
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 <li>
 Coordination with technical teams / consultants to ensure the design is as per business needs while complying with Mashreq ESG principles and commitments
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 Oversee the management of real estate projects; fit out to ensure timely and quality delivery.
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 <li>
 Review the terms and conditions of lease agreements in coordination with the Legal Department to ensure the Bank&rsquo;s interest are best protected
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 <li>
 Oversee the Facilities Management function and ensure that the delivery of service through supplier / vendors meet the Masrheq&rsquo;s Health and safety standards
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 Ensure maintenance / repairs of buildings in a cost-effective manner.
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 Ensure the maintenance team attends to complaints with regards office premises and/or any other administrative requirements of remote working staff.
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 <li>
 Coordination between various internal stakeholders such as (Tech., Marketing, Finance, Operations, Safety &amp; Security, Legal) &amp; external parties (Vendors, Project Managers, Architects, Contractors, Government bodies, Central Bank) to achieve successful completion of the project.
 </li>
 </ul>
 
 
 Admin Services
 
 
 <ul>
 <li>
 Lead the purchases / procurement process of ensuring the quality consistency, standardization timelines and cost effectiveness of goods, furniture, office equipment, stationery and services (such as hotel reservation, ticket booking, grocery, water etc.
 </li>
 <li>
 Develop, implement and monitor Service Quality Standards and Supplier Quality Standards.
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 Manage the relocation / renovation projects to ensure smooth transfer at the minimal cost and optimal utilization of available resources / fixed assets.
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 Ensure compliance with legal, regulatory, Fire safety and environmental issues.
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 </ul>
 
 
 Safety and Security Services
 
 
 <ul>
 <li>
 Ensure appropriate infrastructure is in place to comply with SBP guidelines and best practices related to security
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 <li>
 Ensure adherence to controls that govern the physical security and safety policies and standard operation procedures and disaster recovery plan.
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 Liaise with Government authorities to ensure renewal of all licenses, permits and marketing promotions.
 </li>
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 Coordination with law enforcement agencies and other relevant private security groups and vendors.
 </li>
 </ul>
 
 
 Other Areas
 
 
 <ul>
 <li>
 Lead the preparation of budgets, reflecting project rationale, projected investments, and paybacks, approvals and signed off and appropriately approved by Business team prior to any commitments.
 </li>
 <li>
 Comply with the policies for tendering, selection, appointing of the consultants and contractors. Ensure all contractual obligations are clear as to scope of work etc. and terms and conditions cover Mashreq Bank&rsquo;s interests.
 </li>
 <li>
 Manage the financial expenditure budgets of the project and monitor costs to ensure compliance with planned expenditure.
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 Coordinate with operations for correct capitalization and categorization of projects within approved time limit
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 Evaluate the effectiveness of all the functions provided by the department and work towards improvement
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 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 <ul>
 <li>
 The success of the job depends on understanding the needs for the Business , Authority Delegation Manual , service quality Standards , Supplier quality standards and loca; regulations related to the functions .
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 <li>
 All functions involve service to internal customers across the bank
 </li>
 <li>
 This requires close co-ordination and relationships with the ultimate user and supplier (internal and external customers &ndash; at all levels) due to requirements of turnaround time, quality and cost effectiveness.
 </li>
 <li>
 Job holder needs to continuously interact with senior managers of the bank and externally with vendors , Landlord and Local Authorities
 </li>
 </ul>
 
 
 Problem Solving :
 
 
 <ul>
 <li>
 The nature of job is complex, varied and many a time of non-routine nature involving cross functional and multi-vendor / user implications.
 </li>
 <li>
 As most of the job involve multiple customers / suppliers, the management of interdependency is always a challenge and delivering on time and budget to everybody&rsquo;s satisfaction is a key requirement.
 </li>
 <li>
 The need to adhere to policies and standards always creates impatience among the internal customers which, if not handled properly, can lead to dissatisfaction despite a job well done.
 </li>
 <li>
 Managing expectations is the biggest challenge. Proper coordination in case of multi-vendor / user situation is essential as to ensure quality and timeliness of numerous non-routine requests for services.
 </li>
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 Job involves various constraints due to multi-party involvement. If not handled professionally and with patience, discontent or non-compliance could be the outcome.
 </li>
 <li>
 Managing suppliers with obvious and not-so-obvious agendas.
 </li>
 <li>
 Trouble Shooting , whenever required and including dealing with local authorities for various problems /issues which crop up from time to time
 </li>
 </ul>
 
 
 Decision Making Authority &amp; Responsibility :
 
 
 <ul>
 <li>
 Clear business-oriented decision making especially when engaging with landlords, suppliers and contractors to ensure safeguarding of the Bank&rsquo;s interests
 </li>
 <li>
 Responsible for ensuring that all requests for goods / services are approved by authorized personnel.
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 Responsible for ensuring cost effectiveness and timeliness of the goods / services provided.
 </li>
 <li>
 Responsible of ensuring adherence to internal standards and external regulatory requirements
 </li>
 </ul>
 
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 Sound knowledge of administrative functions of a large organization.
 </li>
 <li>
 Sound knowledge of property management and related local regulations is essential.
 </li>
 <li>
 Innovative and resourceful.
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 Proven leadership skills / qualities along with strong inter-personal, communication and organizational skills.
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 Excellent command in spoken/written English.
 </li>
 </ul>
 
 
</div>

Senior Manager Administration (Mashreq Global Network Pakistan)

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 The Customer Engagement Manager is responsible for designing, executing, and optimizing customer engagement campaigns across multiple channels. This role requires strong collaboration with cross-functional teams including Marketing, Analytics, Compliance, and Technology to deliver personalized, data-driven and compliant campaign strategies that enhance engagement, drive business outcomes.
 
 
 
 
 
 
 Campaign Planning &amp; Execution
 
 
 <ul>
 <li>
 Support end-to-end campaign planning and own execution of customer engagement campaigns aligned with individual business strategy. Targeting Existing to Bank Customers; for funding, balance growth and transaction activity levels.
 </li>
 <li>
 Contribute to development and implementation of engagement strategies tailored to different stages of the customer lifecycle (onboarding, activation, retention, cross-sell).
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 Use behavioral and transactional data to trigger lifecycle-based communications.
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 Enhance customer engagement through timely and relevant communications.
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 Align campaign objectives with overall deposit product strategy, incorporating insights and goals specific to Existing to Bank customers.
 </li>
 <li>
 Incorporate customer segmentation and personalization to ensure relevance and impact.
 </li>
 <li>
 Utilize omni-channel including digital (Email, SMS, App notifications &amp; In-app banners).
 </li>
 <li>
 Ensure timely and accurate execution of campaigns across relevant channels, particularly those aimed at engaging Existing to Bank customer segments.
 </li>
 </ul>
 
 
 Performance Tracking &amp; Optimization
 
 
 <ul>
 <li>
 Monitor campaign performance using key metrics such as signups, engagement rates, conversions and ROI.
 </li>
 <li>
 Leverage analytics and dashboards to generate actionable insights, for improvement recommendations.
 </li>
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 Conduct A/B testing and pilot innovative approaches to improve campaign effectiveness, using both manual and automated tools.
 </li>
 <li>
 Prepare regular performance campaign updates for stakeholders, highlighting campaign performance and outcomes for Existing to Bank customer campaigns.
 </li>
 </ul>
 
 
 Cross-Functional Coordination
 
 
 <ul>
 <li>
 Work closely with Marketing to define campaign messaging, creative assets, and outreach strategy tailored to Existing to Bank customers.
 </li>
 <li>
 Collaborate with Analytics to identify target audience segments and track campaign effectiveness.
 </li>
 <li>
 Ensure alignment with campaign calendar &amp; goals for business outcomes through close coordination with Business (Sales, Product Owners) ensuring strategic focus on Existing to Bank customer communication/campaign initiatives.
 </li>
 </ul>
 
 
 Campaign budget management
 
 
 <ul>
 <li>
 Budget campaigns under strategy budgets, to plan ETB campaigns.
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 Manage the budget of campaigns for Neo. (Budgeted/Actual, Balances, Usage).
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 Monitor and manage campaign-level profitability.
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 </ul>
 
 
 Market &amp; Competitive Analysis
 
 
 <ul>
 <li>
 Analyze market trends, customer behavior and competitor communication and campaigns,
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 for ETB customers.
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 Recommend communication/campaign strategies for ETB customers, to Business/Marketing teams.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Data Analytics, Marketing, Compliance, Customer experience, Governance, Legal &amp; Business teams (Neo/Individual &amp; Islamic).
 </li>
 <li>
 Coordinate campaign planning, launch and ensure timely/accurate execution, across Business/Product owners &amp; Marketing.
 </li>
 <li>
 Liaison with Mashreq group team for best practices and platforms/tools.
 </li>
 </ul>
 
 
 Regulatory &amp; Risk Compliance
 
 
 <ul>
 <li>
 Ensure all campaign content and execution comply with regulatory guidelines and internal policies.
 </li>
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 Monitor data privacy and consent management across engagement activities.
 </li>
 <li>
 Collaborate with Compliance, Governance teams for approvals and audits.
 </li>
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 Monitor and mitigate campaign-related risks.
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas
 
 
 
 
 1. Campaign Strategy &amp; Execution
 
 
 
 
 
 
 Plan and execute omni-channel engagement campaigns aligned with individual banking strategy, with clear objectives, focusing on lifecycle engagement, personalization for Existing-to-Bank customers, with clear converting CTAs. Performance indicators:
 
 <ul>
 <li>
 Number of campaigns launched on time vs. planned.
 </li>
 <li>
 Customer engagement rate (click-through, open rates).
 </li>
 <li>
 ETB customer activation and retention rates.
 </li>
 </ul>
 
 
 
 
 
 2. Performance Analytics &amp; Optimization
 
 
 
 
 
 
 Monitor campaign KPIs, analyze performance and implement data-driven improvements through A/B testing and insights. Performance indicators:
 
 <ul>
 <li>
 Conversion rate (sign-ups, product activations).
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 <li>
 % improvement in engagement metrics pre-post optimization.
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 Number of actionable insights implemented.
 </li>
 </ul>
 
 
 
 
 
 3. Collaboration &amp; Governance
 
 
 
 Partner with cross-functional teams for campaign design, manage budgets, and ensure compliance with regulatory and data privacy standards. Performance indicators:
 
 <ul>
 <li>
 Budget adherence (% variance from plan).
 </li>
 <li>
 Compliance breaches (target: zero).
 </li>
 <li>
 Number of cross-functional campaigns successfully planned &amp; executed.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, finance, marketing, or a related field. An MBA or other relevant postgraduate degree is preferred.
 </li>
 <li>
 Minimum 5 years of portfolio campaigns management experience.
 </li>
 <li>
 Excellent influencing, communication and interpersonal skills, with the ability to work. collaboratively with external partners and cross-functional teams.
 </li>
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 Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
 </li>
 <li>
 In-depth knowledge of digital banking trends, technologies, and customer behaviors.
 </li>
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 Knowledge of regulatory requirements and industry best practices.
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 <li>
 Ability to work in a fast-paced, dynamic environment with high flexibility and adaptability.
 </li>
 </ul>
 
 
</div>

Senior Manager Customer Engagement (Mashreq Bank Pakistan Limited)

<div>
 
 Job Purpose:
 
 
 
 
 
 Looking for an experienced individual to join our Finance team as a Senior Manager, Business Planning &amp; Budgeting. The ideal candidate will be responsible for overseeing the development, implementation and maintenance of our MIS and reporting systems, ensuring accurate and timely delivery of information to support decision-making processes. The role involves collaborating with various departments to understand their data and reporting needs, designing efficient solution and supporting the team to deliver high-quality reports. The ideal candidate will possess a blend of financial expertise, business acumen and strong interpersonal skills to effectively communicate with stakeholders at all levels.
 
 
 
 
 
 
 Key Result Areas
 
 
 
 
 System Development and Implementation
 
 
 <ul>
 <li>
 Support the development and implementation of Core Banking and MIS systems to streamline data collection and analysis.
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 Collaborate with IT and Analytics teams to ensure seamless integration of MIS systems with overall infra-structure.
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 </ul>
 
 
 Central MIS &amp; Budgeting
 
 
 <ul>
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 Develop and maintain a suite of standard reports, dashboards, and ad-hoc analyses to meet organization-al needs.
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 Prepare Monthly Performance Reports in order to evaluate the performance of Businesses, their sub-Segments along with product profitability reports.
 </li>
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 Monitor key financial metrics and provide insights to optimize financial performance. Provide insights through data analysis to support strategic decision-making.
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 Support in annual Budgeting process, ensuring alignment with organizational goals and bank policies.
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 Continuously monitor and evaluate the performance of systems and reporting tools.
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 Explore options to automate the existing manual tasks in order to bring efficiency and accuracy in the re-porting.
 </li>
 </ul>
 
 
 Business Finance
 
 
 <ul>
 <li>
 Partner with Business to understand their objectives and provide financial support. Work closely with Business to understand reporting requirements and design comprehensive reports.
 </li>
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 Conduct financial analysis to evaluate the feasibility and profitability of new product concepts, including cost-benefit analysis, pricing strategies and revenue projections.
 </li>
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 Prepare comprehensive business cases outlining the financial justification and potential ROIs for new product initiatives.
 </li>
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 Analyze financial data and trends to identify risks and opportunities, making recommendations to optimize business profitability.
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 Develop and maintain financial models to support budgeting, forecasting, and long-term planning initiatives for products / business.
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 Collaborate with business / product teams to develop accurate and achievable financial forecasts.
 </li>
 <li>
 Stay informed about industry trends, regulations, and best practices to proactively identify opportunities and risks.
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 
 Ideal candidate will operate within a dynamic and fast-paced environment that requires strategic thinking and meticulous attention to detail. This role will require a deep understanding of financial principles, market trends and industry best practices. In this role, he/she will collaborate closely with cross-functional teams including finance, operations, sales and marketing to gather relevant data, analyze financial performance and forecast future trends. Building strong working relationships with key stakeholders and department heads will be crucial in driving business success and achieving financial targets.
 
 
 
 
 
 
 Problem Solving
 
 
 
 The candidate will be responsible for addressing complex challenges and driving solutions that optimize financial performance and strategic planning. Candidate&rsquo;s ability to think critically, analyze complex financial data and propose effective solutions will be instrumental in driving the company's success and achieving financial objectives.
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 
 
 
 
 This role is responsible for the development and implementation of financial plans including budgeting, forecasting and variance analysis, partnering with business to ensure alignment with overall organizational goals. Implement cost control measures and identify opportunities for cost optimization and efficiency improvements while maintaining high-quality standards. Monitor financial performance against budget and targets, identify deviations, and proactively recommend corrective actions to achieve financial objectives.
 
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 Qualification: ACCA / MBA-Finance or equivalent.
 </li>
 <li>
 Experience: 4-5 years in a similar role with a focus on MIS, Budgeting/Planning and Business Finance.
 </li>
 <li>
 Strong analytical skills with the ability to interpret complex financial data and draw meaningful conclusions.
 </li>
 <li>
 Proficiency in financial modeling and forecasting techniques.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Proven ability to work effectively in a fast-paced environment and manage multiple priorities.
 </li>
 <li>
 Detail-oriented with a commitment to accuracy and data integrity.
 </li>
 <li>
 Strong problem-solving skills and a proactive approach to identifying and addressing issues.
 </li>
 <li>
 Knowledge of financial regulations and compliance requirements.
 </li>
 </ul>
</div>

Senior Manager - Business Planning (Mashreq Digital Bank Pakistan)

<div>
 
 Job Purpose
 
 
 
 
 
 Manage and control User Profile Administration (UPA) support for users across MB / TBMS / Taqania / MIT / Injaz / Doha / MGN PAK and overseas offices to ensure efficient and secure support to end users. The support should be always available and upon call as well.
 
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Basic understanding of Access Management.
 </li>
 <li>
 Participate in rotational assignments across various departments.
 </li>
 <li>
 Analyze business processes and recommend technical solutions to improve efficiency.
 </li>
 <li>
 Support digital transformation initiatives and contribute to innovation-driven projects.
 </li>
 <li>
 Collaborate with cross-functional teams to understand business needs and deliver solutions.
 </li>
 <li>
 Prepare reports, documentation, and presentations for stakeholders and senior management.
 </li>
 <li>
 Continuously learn/apply new technologies, tools, and frameworks relevant to assigned projects.
 </li>
 <li>
 Complete training milestones and assessments as per the MTO development program.
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 
 Key Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Basic knowledge of User Profile Administration.
 </li>
 <li>
 Effective communication and interpersonal skills.
 </li>
 <li>
 Eagerness to learn and adapt in a fast-paced environment.
 </li>
 <li>
 Team player with a proactive and positive attitude
 </li>
 </ul>
 
 
 Eligibility Criteria:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's or Master&rsquo;s degree (BS) in Computer Science, Software Engineering, Information Technology, or a related field from an HEC-recognized university.
 </li>
 <li>
 
 Experience:
 
 Fresh graduates or up to 1 year of relevant internship/work experience.
 </li>
 <li>
 
 Certification:
 
 Active Directory Certification is must.
 </li>
 </ul>
 
 
</div>

Manager - Access Management Support (Mashreq Global Network Pakistan)

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To lead, develop, manage, and execute the group wide Information Security Management program across Mashreq Pakistan to ensure highest standards of information security and data privacy are maintained and it&rsquo;s in adherence with head office standards and local regulatory requirements. The Head of Information Security will report directly to the Chief Risk Officer, Mashreq Pakistan and dotted line reporting to the Group Head of Information Security, UAE.
 
 
 
 
 
 
 Key Result Areas:
 
 
 
 &bull; Provide strategic oversite for Mashreq Pakistan regarding compliance related to Information Security, Cyber Security, Data Privacy and other Industry and regulatory requirements.
 
 
 &bull; Oversight of Mashreq Pakistan technical and non-technical projects, systems, and contracts with respect to matter of Information and Cyber Security.
 
 
 &bull; Development and maintenance of documentation and implementation of security policies, procedures, and standards for the organization.
 
 
 &bull; Align security practices/procedures to the well-known information security standards/guidelines such as ISO27001, PCI/DSS, NIST etc.
 
 
 &bull; Partner with the Business units, legal, human resources, security personnel, internal audit, and executive management in the development of these policies to ensure information technology resources are secure.
 
 
 &bull; Monitor compliance with the organization&rsquo;s security policies and procedures among employees, consultants and other third parties.
 
 
 &bull; Work with various business and technology units, within the Pakistan and global team to implement and operate information security and data privacy controls and compliance reviews.
 
 
 &bull; Review and provide approvals for technology requests and changes such as architecture vetting and RFC or access control etc.
 
 
 &bull; Establish security KPIs, KRIs Metrics and periodic reporting process to measure and communicate the effectiveness of security program to local management committees.
 
 
 &bull; Liaison and at as POC for Information and Cyber security matter with local regulatory bodies.
 
 
 &bull; Reviewing the security architecture and recommending cost effective changes to the existing structure.
 
 
 &bull; Managing incident response and reporting of breach of IT/IS Security in the organization and drive for appropriate changes.
 
 
 &bull; Responsible for setting up the right practices inline with regulatory expectations for Security monitoring function.
 
 
 &bull; Initiate facilitate and foster activities to create information security awareness within the organization.
 
 
 &bull; Steering the design &amp; implementation of security solutions addressing perimeter, end points, network and services.
 
 
 &bull; Keep abreast of security incidents at group data centers and Cloud infrastructure, act as primary control point during significant information security incidents impacting Pakistan systems. Convene a Security Incident Response Team (SIRT) as needed, or requested, in addressing and investigating such security incidents.
 
 
 &bull; Review all system&ndash;related security plans throughout the organization&rsquo;s network, acting as a liaison to Information Systems.
 
 
 &bull; Assist the management on Information Security Strategy, security budgeting, projects etc.
 
 
 &bull; Assist/enable business to comply with the regulatory requirements on Information Security and data privacy globally as applicable such as RBI, UAE Central Bank, UBF, SBP etc.
 
 
 &bull; Engage team members through coaching, training, and awareness programs to ensure risk methodologies communicated across the enterprise.
 
 
 &bull; Implement access authorization process for infrastructure related controls and conduct periodic reviews.
 
 
 &bull; Perform security vendor reviews and SLAs.
 
 
 &bull; Advising executive management committee on risk management matters and exposure to cyber threats, cloud risks and concerns.
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships:
 
 
 
 &bull; Assist vendor relationship owners and vendor management team on matters of information Security, data privacy and cyber security requirements.
 
 
 &bull; Attending central bank and other supervisory meetings to understand the regulator&rsquo;s expectations and drive for implementation.
 
 
 &bull; Liaison and function as local POC or lead on global information security projects
 
 
 
 Problem Solving:
 
 
 
 &bull; Ability to enable framework, technology solution and processes for proactive management of the Information Security and Data Privacy risks.
 
 
 &bull; Ability to understand regulatory language, can take decision on applicability and convert the requirements into actionable with ownership.
 
 
 &bull; Ability to consult and provide solutions to mitigate the risk to an acceptable level.
 
 
 &bull; Ability to assess compliance implications for the banking environment.
 
 
 
 Decision Making Authority &amp; Responsibility:
 
 
 
 &bull; Regulation applicability and compensating control decision.
 
 
 &bull; Consult and validate solutions to mitigate risks to the business and technology.
 
 
 &bull; Assessing the adequacy of the controls against internal information security policy, standards, data privacy and local regulatory requirements.
 
 
 
 Knowledge, Skills, and Experience:
 
 
 
 &bull; A sufficiently senior level official who will have management experience to coordinate direct and in-direct reports on project and issue-based tasks.
 
 
 &bull; Strong decision making and prioritization skills.
 
 
 &bull; Strong experience and knowledge in all the Information and Cyber Security domains, areas including governance, policy procedures, security incident response, security management, etc.,
 
 
 &bull; Sound knowledge of IT environment including infrastructure, systems, database, process etc.
 
 
 &bull; Knowledge of Banking environment and international compliance including PCI DSS, SWIFT CSP, GDPR etc.
 
 
 &bull; Professional security certifications such as CISSP, CISA, CISM, CEH, SANS, PCI-QSA, CIPP/E, CIPM etc. are desirable.
 
 
 &bull; Strong interpersonal, analytical, and technical skills.
 
</div>

Head of Information Security (Mashreq Digital Bank Pakistan)

<div>
 
 
 Job Purpose
 
 
 <ul>
 <li>
 This role is primarily responsible for Digital Customers Acquisition &amp; Onboarding in Pakistan. The role directly manage customers&rsquo; acquisition, from campaign initiation until account funding, optimizing the funnel with full responsibility to deliver budgeted numbers within agreed STP and CPA.
 </li>
 <li>
 The role builds and maintains best in class digital onboarding journey, enhancing customer experience in customer onboarding, fulfillment, account activation and funding, with minimal number of clicks and TAT.
 </li>
 <li>
 As the Product owner of the Onboarding squad, this role owns product backlog of the squad and is responsible for delivering &amp; maintain customer journeys.
 </li>
 <li>
 The role manages cost side of Neo P&amp;L and overall Neo P&amp;L and Balance Sheet for new customer deposits
 </li>
 <li>
 Identify strategic opportunities across the funnel to optimize onboarding conversions and customer acquisition.
 </li>
 <li>
 Lead and inspire high-performing development teams to deliver exceptional digital onboarding journeys.
 </li>
 <li>
 Leverage data-driven insights to optimize digital onboarding journey, its experiences to drive business growth leading to controlled drop-off points.
 </li>
 </ul>
 
 
 
 
 
 Key Result Areas
 
 
 
 
 Digital Consumer Acquisition:
 
 
 <ul>
 <li>
 Define and execute the Marketing and Sales strategy to acquire customers for Neo Pakistan
 </li>
 <li>
 Develop and build expertise in the following areas:
 </li>
 <li>
 Range of Digital Marketing techniques
 </li>
 <li>
 Online Referral and &ldquo;member get member&rdquo; programs
 </li>
 <li>
 Affiliate marketing
 </li>
 <li>
 Application design and development
 </li>
 <li>
 Explore partnership opportunities with 3rd party leading digital companies with clear objective to deliver one or more results: (a) Brand perception (b) Existing Customer Engagement and Product Usage (c) New Customer Acquisition
 </li>
 </ul>
 
 
 Product Owner:
 
 
 <ul>
 <li>
 Own the Digital customer acquisition journey for Neo to scale NTB acquisition
 </li>
 <li>
 Manage onboarding squad including Front End &amp; Back End engineers and QA resources and own product backlog to deliver &amp; maintain products and customer journeys
 </li>
 <li>
 Create &amp; monitor OKRs to measure success of the squad and Own/implement the agile way of working within the Digital Squad.
 </li>
 <li>
 Establish central tools and processes for customer acquisition and provide thought leadership to radically improve engagement experience for customers.
 </li>
 </ul>
 
 
 
 
 
 Operations:
 
 
 <ul>
 <li>
 Manage fulfillment of all cases acquired
 </li>
 <li>
 Drive in reducing TAT&rsquo;s for account activation
 </li>
 <li>
 Increase STP&rsquo;s and improve customer experience
 </li>
 <li>
 Create continuous enhancements to support NPS and grow the bank
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 Strong expertise in banking products, digital banking with proven track record of delivering sales targets
 </li>
 <li>
 Deep understanding of business dynamics, profitability and growth drivers
 </li>
 <li>
 Leadership skills to lead and motivate diversely-skilled teams to achieve business outcomes
 </li>
 <li>
 Entrepreneurial drive to succeed, with commitment &amp; result orientation
 </li>
 <li>
 Creative thinker, strong ideation, good people leader &amp; relentless executor with attention to detail
 </li>
 <li>
 Ability to engage and influence senior stakeholders across DRB
 </li>
 <li>
 Proven ability to leverage external agencies &amp; alliance partners to deliver outstanding campaigns
 </li>
 <li>
 Proven track record in conceptualizing, developing and executing digital marketing campaigns
 </li>
 </ul>
 
 
</div>

Country Product Owner - Neo Onboarding (Mashreq Bank Pakistan Limited)

<div>
 
 Job Purpose
 
 
 
 
 
 
 Lead, direct and manage the following functions of CoE Pakistan:-
 
 
 
 Purchase, Leasing &amp; Maintenance of:
 
 <ul>
 <li>
 Good and services
 </li>
 <li>
 Office Supplies
 </li>
 <li>
 Stationary
 </li>
 <li>
 Hospitality, Hotels, Service Apartments,
 </li>
 <li>
 Travel Arrangements complete process
 </li>
 <li>
 Visa ,Protocol Services,
 </li>
 <li>
 Airport Pick-up / send-off.
 </li>
 </ul>
 
 
 Properties:
 
 
 <ul>
 <li>
 Maintenance of all CoE premises directly or through the third parties.
 </li>
 <li>
 Identification of premises for leasing, outright purchase,
 </li>
 <li>
 lease negotiations and renewals.
 </li>
 <li>
 All logistics associated with opening new premises.
 </li>
 <li>
 Managing all matters related to properties (owned, rented) including maintenance, repairs, insurance, rent collection, security and adherence to related regulations.
 </li>
 </ul>
 
 
 General Services:
 
 
 <ul>
 <li>
 Repair of buildings, offices including relocation, planning, shifting, and coordination with all related services e.g. IT, Cabling, Electrical, builders, contractors, landlord, furnishing, interior designing, until the move happens and the office settles down.
 </li>
 <li>
 Inventory Management: Supervise warehousing and logistics, contracts with courier companies and ensuring remote working staff is completely equipped to perform their job responsibilities.
 </li>
 <li>
 Maintain updated list of Fixed Assets with the Insurance company. Liaison with insurance company to file claims of Fixed Assets.
 </li>
 <li>
 Responsible to look after overall Health, Security &amp; Safety of employees
 </li>
 </ul>
 
 
 
 
 Key result Areas
 
 
 
 
 <ul>
 <li>
 Identify new locations / remote working space for Co
 </li>
 <li>
 Management of projects; fit out, renovation and relocation of new / existing CoE at best competitive cost and optimal utilization of resources / fixed asset
 </li>
 <li>
 Ensure maintenance team attends to complaint with regards office premises and/or any other administrative requirements of remote working staff.
 </li>
 <li>
 Direct (including re-engineering stream line) the purchases / procurement process to ensure quality consistency, standardization time lines and cost effectiveness of goods, furniture, office equipments, stationary and services such as hotel reservation, ticket booking, grocery, supplying water&hellip;.etc.
 </li>
 <li>
 Develop, implement and monitor Service Quality Standards and Supplier Quality Standard
 </li>
 <li>
 Ensure maintenance / repairs of buildings in a cost effective manner.
 </li>
 <li>
 Liaise with owners of properties for existing / new location of branches / offices
 </li>
 <li>
 Review the terms and conditions of Tenancy Contract / obtain Legal Department opinion and arrange the issuance of rental payment.
 </li>
 <li>
 Ensure adherence to controls that governs the physical security and safety policies and standard operation procedures and disaster recovery plan.
 </li>
 <li>
 Manage the relocation / renovation projects to ensure smooth transfer at the minimal cost and optimal utilization of available resources / fixed assets.
 </li>
 <li>
 Monitor cost Liaise with Government authorities to ensure renewal of all licenses, permits and marketing promotions.
 </li>
 <li>
 Effectiveness of all the functions provided by the department. &middot; Preparing the estimate budget, real estate, reflecting project rationale, projected investments, revenues, expenses, breakeven periods and paybacks, approvals and signed off by delegated proper Business approvals prior to any commitments
 </li>
 <li>
 Comply with CoE Pakistan&rsquo;s policies for tendering, Selecting, appointing Ensure all contractual obligations are clear as to scope of work etc&hellip; and terms and conditions cover Mashreq Bank&rsquo;s interests
 </li>
 <li>
 Manage the financial expenditure budgets of the project and monitors costs to ensure compliance with planned expenditure. &middot; Ensure compliance with legal, regulatory, Fire life &amp; safety and environmental issues.
 </li>
 <li>
 Coordination between various internal (Tech., Marketing, Financial control, Operations, Safety &amp; Security, Cash management and Legal )&amp; external parties ( Vendors, Project Managers, Architects, Contractors, government bodies, Central Bank) to achieve successful completion of the project.
 </li>
 <li>
 Coordinate with operations for correct capitalization and categorization of projects within approved time limit
 </li>
 <li>
 Safety and security access review , CCTV complete knowledge
 </li>
 </ul>
 
 
 Operating Environment, Framework and Boundaries, Working Relationships:
 
 
 <ul>
 <li>
 The success of the job depends on understanding of the administrative needs of business, Authority Delegation Manual, Service Quality Standards, Supplier Quality Standards and local regulations related to the functions
 </li>
 <li>
 This requires close co-ordination and relationships with the ultimate user and supplier (internal and external customers &ndash; at all levels) due to requirements of turnaround time, quality and cost effectiveness.
 </li>
 <li>
 This requires close co-ordination and relationships with the ultimate user and supplier (internal and external customers &ndash; at all levels) due to requirements of turnaround time, quality and cost effectiveness.
 </li>
 <li>
 Job holder needs to continuously interact internally with Senior Managers of the Bank and externally with vendors, tenants and Local Authorities
 </li>
 </ul>
 
 
 Problem Solving:
 
 
 <ul>
 <li>
 The nature of job is complex, varied and generally of non-routine nature involving cross functional and multi-vendor / user implications.
 </li>
 <li>
 As most of the job involve multiple customers / suppliers, the management of interdependency is always a challenge and delivering on time and budget to every body&rsquo;s satisfaction is a real achievement which is more often a never ending challenging then a job
 </li>
 <li>
 The need to adhere to policies and standards always creates impatience among the internal customers which, if not handled properly, can lead to dissatisfaction despite a job well done
 </li>
 <li>
 Managing expectations is the biggest challenge. Proper coordination in case of multi-vendor / user situation is essential as to ensure quality and timeliness of numerous non-routine requests for service
 </li>
 <li>
 Job involves various constraints due to multi-party involvement. If not handled professionally and with patience, discontent or non-compliance could be the outcome
 </li>
 <li>
 Managing suppliers with obvious and not-so-obvious agendas.
 </li>
 <li>
 Trouble shooting, whenever required and including dealing with local authorities for various problems / issues which crop up from time to time.
 </li>
 </ul>
 
 
 Decision Making Authority &amp; Responsibility:
 
 
 <ul>
 <li>
 Decision on renting out flats / offices / shops
 </li>
 <li>
 Standardization and utilization of available resources including fixed assets. &middot; Responsible to ensure that all requests for goods / services are approved by authorized personnel
 </li>
 <li>
 Responsible for providing appropriate solutions to the users.
 </li>
 <li>
 Responsible to ensure cost effectiveness and timeliness of the goods / services provided.
 </li>
 <li>
 Responsible to ensure adherence to internal standards and external regulatory requirements.
 </li>
 </ul>
 
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 <ul>
 <li>
 10+Year Sound knowledge of administrative functions of a large organization.
 </li>
 <li>
 Sound knowledge of Safety and security , property management.
 </li>
 <li>
 Knowledge of related local regulations is essential.
 </li>
 <li>
 Innovative , dedicated and resourceful.
 </li>
 <li>
 Proven leadership skills / qualities along with strong inter-personnel, communication and organizational skills.
 </li>
 <li>
 Computer skills (Windows environment, MS Project&hellip;..etc)
 </li>
 <li>
 Excellent command in spoken/written English.
 </li>
 </ul>
 
 
</div>

Administration Manager (Mashreq Global Network Pakistan)

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