Qureos Mentor

MedStar Health

<div>About this Job:

General Summary of Position 
The Project Manager is responsible for planning, executing, and delivering projects and initiatives that advance MedStar Health's strategic, operational, clinical, and financial goals. This role combines structured project management discipline with performance improvement (PI) and change management methodologies to ensure projects are completed on time within scope and budget and deliver sustainable organizational value.- The Project Manager leads cross-functional teams through all phases of the project life cycle-from initiation and planning through execution monitoring and closure-while coaching and mentoring team members and fostering a culture of continuous improvement. The incumbent builds strong relationships with stakeholders across all levels of the organization driving alignment, communication and accountability for results. 
While primarily a remote position, candidates must live locally to DMV area as occasional onsite responsibilities may be required. 
Primary Duties and Responsibilities 
<ul><li>
Applies a structured project management framework to collaboratively define and manage complex business problems from project conception to solution development sustainment of results and transition to operational ownership.</li><li>
Performs a work breakdown analysis to appropriately scope activities including task analyses, process maps, and assessments of environmental characteristics at the front line. Synthesizes findings to determine resources gaps, organizational gaps, obstacles workarounds, best practices, and benchmarks that can be incorporated into the project plan.</li><li>
Develops and executes a project schedule to baseline the current environment design and implement project management strategies, measure quantifiable improvement, and produce anticipated deliverables. Performs appropriate project close-out and sustainment processes to document lessons learned and impact on the organization.</li><li>
Establishes a strong project foundation through creation and collaboration with sponsors and the team on scoping and planning documents including project charters, statements of work, project plans, team structures, work breakdown, structures etc.</li><li>
Incorporates sound change management strategies into project plans based on thorough stakeholder and organizational assessments. Leverages industry best practice change management methods and tools.</li><li>
Proactively manages and communicates risks and barriers, manages transition of new processes, drives, and communicates results and celebrates successes. Incorporates use of risk management tools to identify, mitigate, manage, and/or resolve critical risks to project success.</li><li>
Demonstrates comfort with ambiguity and can synthesize clarity and create direction from assessment of a complex situation with limited guidance. Applies continuous improvement concepts and encourages performance improvement activities and training when it benefits the stakeholder team.</li><li>
Develops relationships of trust collaboration and influence with project sponsors, process owners, and frontline staff. Establishes a regular communication cadence with stakeholders about project progress, next steps, risks, and status of deliverables.</li><li>
Develops and leverages influential relationships at every level of the organization to promote change. Able to influence others based on an understanding of their position, a recognition of the business needs, and the ability to provide and present a sound evidence-based rationale for change.</li></ul>
Minimal Qualifications 
Education<ul><li>
Bachelor's degree Business, Healthcare, Industrial Engineering, Healthcare Systems Engineering, Public Administration or related field required</li><li>
Master's degree preferred</li></ul>
Experience<ul><li>
3-4 years Of increasingly responsible project management, consulting, performance improvement, or relevant professional experience. Experience in leading large initiatives with a high degree of organizational impact. Experience in complex integrated delivery network, acute care, hospital, or healthcare management highly preferred. Demonstrated results and achievements in areas of experience preferred</li></ul>
Licenses and Certifications<ul><li>
Certified Project Management Professional (PMP)-PMI Project Management Certification preferred</li><li>
Lean Six Sigma Black Belt (SIXSIGBB) Lean Six Sigma Certification/Training preferred</li></ul>
This position has a hiring range of : USD $71,843.00 - USD $135,907.00 /Yr.</div>

Project Manager - Performance Improvement

<div>About this Job:

General Summary of Position 
MedStar Health is seeking a PRN Outpatient Pharmacy Technician. In this role, you will train and work at all four MedStar Hospital locations including MedStar Franklin Square, MedStar Union Memorial Hospital, MedStar Good Samaritan Hospital and MedStar Harbor Hospital. 
The Outpatient Pharmacy Technician assists pharmacists in all areas of pharmacy operations including prescription preparation, sales transactions, customer service, purchasing and inventory maintenance. MedStar Pharmacy is committed to providing world-class compassionate care to every patient every time at every touch point. All associates are accountable for their role in meeting patient experience standards. 
Primary Duties and Responsibilities<ul><li>
Organizes prescription orders on the counter in order of priority; retrieves labels from the printer; arranges paperwork labels monographs and bags; uses appropriate stamps and notes; and retrieves stock from the shelf.</li><li>
Performs phone and face-to-face customer service functions such as: taking in refill requests, new prescriptions, calling doctors for refill authorizations and pre-authorizations. Troubleshoots patients' questions and concerns.</li><li>
Prepares prescriptions for dispensing: counts and verifies medication labels and vials appropriately and prioritizes waiters.</li><li>
Processes cash, check, credit card and payroll deduction transactions; secures appropriate signatures; ensures compliance with HIPAA requirements; prepares delivery tickets; reconciles delivery transactions; performs end of day register procedures; runs daily cash report and completes deposits as assigned.</li><li>
Processes refills and performs data entry of new prescriptions including demographics, insurance plans, and prescription information under the supervision of a pharmacist and according to policy; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.</li><li>
Receives checks and puts away the daily order; returns medication to the shelf after filling; follows established inventory management procedures; participates in physical inventory process at intervals determined by management.</li><li>
Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions, gathers patient demographics and insurance information; clearly marks and prioritizes waiting customers. Monitors the waiting room by making sure they know who is waiting and whom they are waiting for.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required</li></ul>
Experience<ul><li>
6 months pharmacy technician experience in a retail setting or equivalent training required</li></ul>
Licenses and Certifications<ul><li>
Maryland Pharmacy Technician licensure or registration required upon hire</li><li>
National pharmacy technician licensure such as the PTCB or ExCPT required within six months of employment</li></ul>
This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.</div>

Pharmacy Technician

<div>About this Job:

General Summary of Position
MedStar Southern Maryland currently has a PRN Pharmacy Technician opening within the Inpatient pharmacy. 
Under the direct supervision of a pharmacist, the Pharmacy Technician provides prescribed medications and other pharmaceuticals to patients. The technician supports the pharmacy team in delivering safe, accurate, and efficient medication services to ensure high-quality patient care. 
Primary Duties and Responsibilities<ul><li>
Assists pharmacists in obtaining patient specific information as appropriate for safe medication management. Under direct supervision participates in the exchange of information with appropriate healthcare professionals and staff.</li><li>
Ensures that medications are selected and procured based on departmental criteria. Demonstrates a working knowledge of the formulary list and the formulary process. Adheres to policies and procedures regarding the procurement of non-formulary medications. Adheres to policies and procedures that address medication shortages outages emergency and disaster situations.</li><li>
Ensures that medications are properly and safely stored throughout the hospital. Stocks or stores only approved routine and emergency medications and adheres to appropriate par levels.</li><li>
Appropriately labels all medications and chemicals used to prepare medications with contents expiration dates and appropriated warnings. Abides by recommendations from regulatory and advisory groups regarding safe medication principles including look alike sound alike and high alert drugs. Routinely inspects all medication storage areas according to hospital's policy.</li><li>
Safely and accurately prepares sterile products using appropriate techniques. Employs appropriate precautions when preparing hazardous medications and Chemotherapy medications. Orders and stocks supplies necessary for the preparation of compounded sterile products (CSPs).</li><li>
Transports medication to patient units within established departmental standards for turnaround times. Assures accurate and timely delivery.</li><li>
Removes discontinued medications from the units and ADMs. Inspects returned medications for integrity before returning to stock. Segregates outdated or recalled medications from pharmacy stock.</li><li>
Accounts for all unused expired or returned controlled medications according to the law. Checks pharmacy stock for expired medications</li><li>
Performs other related duties as assigned.</li></ul> 
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required</li><li>
Associate's degree preferred</li></ul>
Experience<ul><li>
1-2 years hospital pharmacy experience preferred</li></ul>
Licenses and Certifications<ul><li>
Registered Maryland Pharmacy Technician Maryland required upon hire</li><li>
PTCB - Pharmacy Technician Certification Board Certification through the Pharmacy Technician Certification Board (PTCB) required within the first six months of employment</li></ul>
This position has a hiring range of : USD $19.55 - USD $34.25 /Hr.</div>

<div>About this Job: General Summary of Position 
MedStar Health Urgent Care is committed to providing world-class compassionate care to every patient every time at every touch point during the experience. All associates are accountable for their role in meeting patient experience standards.Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.
Primary Duties and Responsibilities 
<ul><li>
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.</li><li>
Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.</li><li>
Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable</li><li>
Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.</li><li>
Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.</li><li>
Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.</li><li>
Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.</li><li>
Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.</li><li>
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.</li><li>
Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.</li><li>
Participates in meetings and on committees as needed or assigned.</li><li>
Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.</li><li>
Participates in multi-disciplinary quality and service improvement teams.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required
</li><li>One year of relevant education may be substituted for one year of required work experience.</li></ul>
Experience<ul><li>
Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required
</li><li>Working knowledge of IDX/GE centricity business
</li></ul>Licenses and Certifications<ul><li>
CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required and</li><li>
Additional unit/specialty certifications may vary by department or business unit.
</li></ul>Knowledge Skills and Abilities<ul><li>
Excellent interpersonal communication and customer service skills and good telephone etiquette.</li><li>
Requires knowledge of medical terminology and effective oral and written communication skills.</li><li>
Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.</li></ul>
This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.</div>

Patient Service Coordinator MHUC

<div>About this Job: General Summary of Position 
Serves as the initial contact person at the medical practice or hospital department and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice or hospital department assigned. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests.
Primary Duties and Responsibilities 
<ul><li>
Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.</li><li>
Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.</li><li>
Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable</li><li>
Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.</li><li>
Prepares updates and copies forms reports and records on a routine basis; scans imports and indexes regularly to keep information flowing into patients' medical record.</li><li>
Contacts patients regarding missed appointments; monitors and tracks no shows and enters data into system.</li><li>
Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.</li><li>
Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.</li><li>
Ensures optimal patient flow by managing variable and sometimes unpredictable patient volume throughout the day and by providing backup to other members of the team. Interacts effectively with colleagues medical providers and others to communicate essential information and to ensure a high level of patient experience.</li><li>
Takes personal responsibility for the neat appearance of the work location to include front office reception area break room and other assigned areas assuring each area represents MedStar Health in a positive manner.</li><li>
Participates in meetings and on committees as needed or assigned.</li><li>
Adheres to Medstar's high reliability organization (HRO) principles and embodies Just Culture standards.</li><li>
Participates in multi-disciplinary quality and service improvement teams.</li></ul>
Minimal Qualifications 
Education<ul><li>
High School Diploma or GED required
</li><li>One year of relevant education may be substituted for one year of required work experience.</li></ul>
Experience<ul><li>
Less than 1 year 6 months - 1 year experience providing high quality customer service required preferably in a health care setting. Preference given to candidates whose experience includes the use of computerized schedules registration systems and electronic records required and</li><li>
Working knowledge of IDX/GE centricity business preferred
</li></ul>Licenses and Certifications<ul><li>
CPR - Cardiac Pulmonary Resuscitation MedStar Ambulatory and Urgent Care locations: (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required
</li><li>Additional unit/specialty certifications may vary by department or business unit.
</li></ul>Knowledge Skills and Abilities<ul><li>
Excellent interpersonal communication and customer service skills and good telephone etiquette.</li><li>
Requires knowledge of medical terminology and effective oral and written communication skills.</li><li>
Must possess the ability to perform in a high-pressure environment to organize and prioritize work to deal effectively and professionally with a variety of different individuals and to support and monitor the needs of multiple medical providers.</li></ul>
This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.</div>

Patient Service Coordinator

Join MedStar Health and explore 79   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

MedStar Health

About Company

Project Manager - Performance Improvement

Pharmacy Technician

Pharmacy Technician

Patient Service Coordinator MHUC

Patient Service Coordinator

Patient Service Coordinator

Patient Service Coordinator