Qureos Mentor

Medilife Healthcare Services

Job SummaryWe are looking for an experienced and results-driven Business Development Officer (BDO) to join our healthcare/homecare company. The ideal candidate will be responsible for identifying new business opportunities, building strategic partnerships, increasing revenue, expanding the company&rsquo;s client base, and strengthening the company&rsquo;s presence in the healthcare and homecare market.The role requires strong experience in healthcare business development, relationship management, sales planning, lead generation, and partnership development with hospitals, clinics, doctors, laboratories, pharmacies, corporate clients, insurance providers, and referral partners.Key Responsibilities<ul><li>Identify and develop new business opportunities for healthcare and homecare services.</li><li>Build and maintain strong relationships with hospitals, clinics, medical centers, doctors, specialists, pharmacies, laboratories, corporate clients, insurance partners, and referral sources.</li><li>Promote company services such as home nursing, elderly care, doctor-on-call, physiotherapy, lab tests at home, post-operative care, medical assistance, wellness services, and long-term homecare packages.</li><li>Develop strategies to increase client acquisition, referrals, partnerships, and revenue.</li><li>Research market trends, competitor activities, pricing, patient demand, and healthcare service opportunities.</li><li>Identify new service areas, target markets, corporate opportunities, and potential partnership channels.</li><li>Generate qualified leads through networking, cold calling, referrals, events, meetings, corporate visits, and healthcare partnerships.</li><li>Convert business opportunities into confirmed clients, agreements, partnerships, and revenue-generating accounts.</li><li>Meet monthly, quarterly, and annual business development targets.</li><li>Establish partnerships with hospitals, clinics, doctors, diagnostic centers, pharmacies, laboratories, rehabilitation centers, corporate organizations, and community groups.</li><li>Develop referral networks to increase patient enquiries and service bookings.</li><li>Negotiate partnership terms, service agreements, referral arrangements, and corporate healthcare packages.</li><li>Maintain long-term relationships with key partners and ensure consistent communication.</li><li>Represent the company in business meetings, healthcare events, exhibitions, networking sessions, and corporate presentations.</li><li>Identify opportunities for joint campaigns, corporate wellness programs, patient referral agreements, and community healthcare initiatives.</li><li>Present company services professionally to potential clients, families, corporate customers, healthcare providers, and referral partners.</li><li>Understand client needs and recommend suitable healthcare or homecare solutions.</li><li>Prepare and present proposals, service packages, quotations, contracts, and business presentations.</li><li>Support high-value client conversions and corporate account development.</li><li>Follow up with prospects regularly to move opportunities through the sales pipeline.</li><li>Work with the sales and operations teams to ensure smooth onboarding of new clients and partners.</li><li>Identify upselling and cross-selling opportunities where appropriate and ethical.</li><li>Conduct market research to identify growth opportunities in the healthcare and homecare sector.</li><li>Analyze competitor services, pricing, marketing activities, partnerships, and customer trends.</li><li>Provide management with insights on market demand, service gaps, and potential new revenue streams.</li><li>Support the development of business plans, sales strategies, healthcare packages, and promotional offers.</li><li>Recommend improvements to service positioning, pricing, client experience, and partnership strategy.</li><li>Coordinate with operations, doctors, nurses, care coordinators, customer service, marketing, billing, and management teams.</li><li>Ensure all confirmed business opportunities are properly handed over to the relevant operational departments.</li><li>Communicate client and partner requirements clearly to internal teams.</li><li>Support smooth service delivery for corporate clients, partner referrals, and high-value accounts.</li><li>Work with marketing teams to plan campaigns that support business development goals.</li><li>Provide feedback from clients and partners to improve service quality and customer satisfaction.</li><li>Maintain accurate records of leads, prospects, meetings, proposals, follow-ups, partnerships, and conversions.</li><li>Update CRM systems, sales trackers, business development reports, and partner databases.</li><li>Prepare daily, weekly, and monthly reports on business development activities, revenue progress, pipeline status, and partnership performance.</li><li>Track conversion rates, referral sources, lost opportunities, market feedback, and competitor insights.</li><li>Present business development updates, growth plans, and performance reports to senior management.</li><li>Monitor achievement of targets and recommend corrective actions when required.</li><li>Ensure all business development activities follow company policies, healthcare regulations, advertising standards, patient confidentiality requirements, and ethical sales practices.</li><li>Maintain professional communication with clients, partners, patients, and internal teams.</li><li>Ensure sensitive client, patient, and partner information is handled confidentially.</li><li>Represent the company professionally in all external meetings, events, and partnership discussions.</li><li>Participate in meetings, training sessions, audits, and quality improvement initiatives when required.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Healthcare Management, or a related field is preferred.</li><li>Previous experience in business development, sales, partnerships, or client acquisition within the healthcare, homecare, medical, clinic, hospital, laboratory, pharmacy, or insurance sector is preferred.</li><li>Strong understanding of healthcare services, homecare operations, patient needs, and referral-based business models.</li><li>Proven ability to generate leads, build partnerships, negotiate agreements, and achieve revenue targets.</li><li>Excellent communication, presentation, negotiation, and relationship management skills.</li><li>Strong professional network within the healthcare industry is an advantage.</li><li>Ability to work independently, manage multiple prospects, and follow up consistently.</li><li>Good knowledge of CRM systems, sales reporting, Microsoft Office, and business presentations.</li><li>Proficiency in English is required; Arabic or other languages are an advantage.</li><li>UAE healthcare/homecare experience is preferred.</li><li>Valid UAE driving license is an advantage.</li></ul>Preferred Skills<ul><li>Existing network with hospitals, clinics, doctors, laboratories, pharmacies, insurance providers, corporate clients, or community organizations.</li><li>Experience in home nursing, doctor-on-call, physiotherapy, lab-at-home, elderly care, rehabilitation, or corporate healthcare services.</li><li>Strong ability to identify market gaps and create new business opportunities.</li><li>Experience in corporate healthcare partnerships and referral agreements.</li><li>Target-driven mindset with strong planning and follow-up skills.</li><li>Professional appearance, confidence, and strong interpersonal skills.</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have prior Business Development experience in Healthcare/Homecare?</li></ul>Experience:<ul><li>Business development: 2 years (Required)</li></ul>Work Location: In person

Healthcare/Homecare Business Development Officer

Key Responsibilities &amp; Job Description Appointment Scheduling &amp; Management<ul><li>Receive incoming appointment requests from patients and clients through phone calls, emails, WhatsApp, messages, or other communication channels.</li><li>Accurately record patient details, including name, contact information, required medical service, preferred appointment date, and preferred time.</li><li>Check the availability of healthcare providers, doctors, specialists, diagnostic labs, nurses, or service departments.</li><li>Suggest suitable appointment slots based on patient needs, provider availability, and service requirements.</li><li>Confirm appointments with patients and provide all necessary appointment details.</li><li>Send appointment reminders through calls, SMS, WhatsApp, or email before the scheduled appointment.</li><li>Reschedule, cancel, or modify appointments when required, following company policies and procedures.</li><li>Maintain an organized appointment calendar to avoid scheduling conflicts or delays.</li></ul>Patient Communication &amp; Customer Service<ul><li>Communicate with patients and clients in a clear, polite, professional, and empathetic manner.</li><li>Respond to patient enquiries regarding services, availability, pricing, procedures, appointment requirements, and basic service information.</li><li>Provide accurate information while ensuring patients feel supported and well-informed.</li><li>Handle patient concerns, complaints, or service issues professionally.</li><li>Escalate complex complaints or urgent matters to the supervisor, medical team, or relevant department.</li><li>Maintain a positive patient experience throughout the appointment booking and follow-up process.</li></ul>Documentation &amp; Patient Records<ul><li>Ensure patient information is entered accurately and kept up to date in the company system or records.</li><li>Maintain proper documentation of scheduled, cancelled, rescheduled, and missed appointments.</li><li>Assist with filing, data entry, record updates, and administrative follow-up tasks.</li><li>Ensure all appointment-related communication and patient records are properly documented.</li><li>Maintain confidentiality of patient information at all times.</li></ul>Coordination with Healthcare Teams<ul><li>Liaise with doctors, nurses, laboratories, diagnostic departments, specialists, and other healthcare service units to coordinate schedules.</li><li>Ensure internal teams are informed about confirmed appointments, changes, cancellations, or special patient requirements.</li><li>Support smooth coordination between patients and healthcare providers.</li><li>Follow up with relevant departments to confirm service readiness before appointments when required.</li><li>Assist in resolving scheduling issues between patients and healthcare providers.</li></ul>Reporting &amp; Administrative Support<ul><li>Prepare daily, weekly, or monthly reports on scheduled appointments, cancelled appointments, missed appointments, rescheduled cases, and patient follow-ups.</li><li>Track appointment trends, delays, no-shows, and patient feedback.</li><li>Support the supervisor or management team with administrative reports and operational updates.</li><li>Assist with general office tasks related to patient coordination and appointment management.</li><li>Perform additional duties assigned by the supervisor or management.</li></ul>Compliance, Privacy &amp; Quality Standards<ul><li>Follow company policies, healthcare facility procedures, and local regulations related to patient care, privacy, documentation, and safety.</li><li>Ensure secure and accurate handling of sensitive patient and medical information.</li><li>Maintain strict confidentiality in line with patient privacy and data protection requirements.</li><li>Participate in audits, quality checks, training sessions, and process improvement activities when required.</li><li>Suggest improvements to appointment systems, communication processes, and patient experience.</li><li>Ensure all work is completed with accuracy, professionalism, and attention to detail.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have prior medical related experience (studies/work experience)</li></ul>Work Location: In person

Customer Care Representative (Medical Background ONLY)

Job Responsibilities<ul><li>Design, develop, maintain, and update the company website to ensure it is professional, user-friendly, responsive, and optimized for lead generation.</li><li>Build and manage website pages for healthcare and homecare services, including nursing care, elderly care, physiotherapy, doctor-on-call, wellness services, and other company offerings.</li><li>Ensure the website is mobile-friendly, fast-loading, secure, and compatible across major browsers and devices.</li><li>Update website content, images, service descriptions, forms, banners, blogs, landing pages, and promotional sections as required.</li><li>Work closely with the marketing, SEO, content, and management teams to implement website changes that support business goals.</li><li>Develop and optimize landing pages for Google Ads, social media campaigns, SEO campaigns, and healthcare service promotions.</li><li>Set up and maintain enquiry forms, contact forms, WhatsApp buttons, call buttons, booking forms, and lead capture tools.</li><li>Monitor website performance, user experience, page speed, uptime, and technical issues.</li><li>Troubleshoot and fix website bugs, broken links, layout issues, form errors, plugin conflicts, and other technical problems.</li><li>Ensure the website follows SEO best practices, including proper headings, clean URLs, image optimization, internal linking, and technical SEO requirements.</li><li>Maintain website security, including updates, backups, malware protection, SSL certificates, and access control.</li><li>Integrate website tools such as Google Analytics, Google Search Console, Meta Pixel, Google Tag Manager, CRM systems, chat widgets, and tracking codes.</li><li>Support the creation and management of healthcare-related blogs, service pages, FAQs, and location-based landing pages.</li><li>Improve website structure, navigation, and call-to-action placement to increase enquiries and conversions.</li><li>Coordinate with designers, content creators, SEO specialists, and external agencies when required.</li><li>Ensure all website content and features comply with company policies, healthcare advertising standards, and patient confidentiality requirements.</li><li>Maintain a backup of website files, databases, themes, plugins, and important digital assets.</li><li>Test website updates before publishing to avoid errors or downtime.</li><li>Provide regular reports on website performance, technical issues, updates completed, and recommended improvements.</li><li>Stay updated with web development trends, website security practices, SEO requirements, and healthcare industry digital standards.</li></ul>Job Type: Full-timeWork Location: In person

Website Developer

Join Medilife Healthcare Services and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Medilife Healthcare Services

About Company

Healthcare/Homecare Business Development Officer

Customer Care Representative (Medical Background ONLY)

Website Developer