Qureos Mentor

Meraki Group

Overview Job Summary : Meraki Developers is seeking a seasoned and proactive CRM Manager to lead and manage post-sales operations, client servicing, legal coordination, and collections for our real estate developments in Dubai. The ideal candidate must bring in-depth experience in Dubai's real estate sector, understand local regulations (DLD, RERA), and demonstrate proficiency in platforms like Bitrix or similar CRM systems. This role is pivotal in ensuring a premium customer journey from booking to handover. Responsibilities Team Management & Operations <ul><li>Lead, train, and supervise a team of CRM executives to ensure high-quality customer engagement.</li><li>Assign responsibilities, monitor performance, and implement best practices to streamline client interactions.</li><li>Drive productivity through regular performance reviews and coaching sessions.</li></ul> Client Relationship Management <ul><li>Serve as the escalation point for premium clients post-booking.</li><li>Ensure timely, professional, and personalized responses to client queries, concerns, and service requests.</li><li>Maintain high standards of client satisfaction throughout the customer lifecycle.</li></ul> Post-Sales Operations <ul><li>Manage complete post-sales processes: welcome calls, documentation, payment plan coordination, agreement execution, and handover preparation.</li><li>Collaborate closely with Sales, Projects, Finance, and Legal teams to ensure seamless post-sales operations and timely possessions.</li></ul> Legal Coordination & Documentation <ul><li>Oversee the accurate and timely generation of client documents (Allotment Letters, SPAs, Receipts, etc.).</li><li>Coordinate with the Legal team on Dubai-specific regulations, including RERA compliance and DLD requirements.</li><li>Address and resolve client legal queries in coordination with the legal department.</li></ul> Collections & Payment Follow-Ups <ul><li>Ensure timely collections as per agreed payment schedules.</li><li>Proactively follow up on overdue payments and manage defaulter escalation protocols.</li><li>Prepare regular collection reports and MIS for management visibility.</li></ul> Handover & Possession <ul><li>Manage the end-to-end handover process in coordination with engineering and facility teams.</li><li>Schedule pre-possession inspections, ensure snag list resolution, and arrange handover appointments.</li><li>Maintain complete possession documentation and client feedback reports.</li></ul> Qualifications Key Skills & Competencies : <ul><li>Proven leadership and team management skills.</li><li>Strong communication (verbal & written) and client servicing capabilities.</li><li>In-depth knowledge of Dubai real estate post-sales processes, RERA, and DLD compliance.</li><li>Hands-on experience with Bitrix CRM or similar real estate CRM platforms.</li><li>Exceptional organizational, documentation, and follow-up skills.</li><li>Strong analytical mindset with proficiency in reporting tools (Excel, dashboards).</li></ul> Qualifications <ul><li>Bachelor's or Master's degree in Business Administration, Marketing, or related field.</li><li>6-10 years of CRM experience in real estate; Dubai real estate development experience is mandatory.</li><li>Experience in managing collections, legal documentation, and team operations is essential.</li></ul> Preferred Industry Experience <ul><li>Residential or commercial real estate developers in Dubai.</li><li>Exposure to mid-to-high ticket property segments.</li><li>Familiarity with the Dubai Land Department (DLD), RERA processes, and client documentation norms in the UAE.</li></ul>

CRM Manager

<div>Meraki Group is seeking a dedicated and knowledgeable Safety Worden - Fadace to join our team. This role is crucial in ensuring the safety and health of all our employees on-site. The Safety Worden will be responsible for implementing safety protocols, conducting regular inspections, and promoting a culture of safety within the organization.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Conduct regular safety inspections and audits to ensure compliance with safety regulations and company policies.</li>
<li>Develop, implement, and maintain safety programs, policies, and procedures.</li>
<li>Provide training and guidance to employees on best safety practices and emergency response procedures.</li>
<li>Investigate accidents and incidents to determine root causes and implement corrective actions.</li>
<li>Maintain accurate safety records and prepare reports on safety performance and incidents.</li>
<li>Monitor the use of personal protective equipment (PPE) and ensure its proper usage on site.</li>
<li>Act as a liaison with regulatory agencies and implement necessary safety improvements.</li>
<li>Promote a proactive safety culture by engaging employees and encouraging safety participation.
</li></ul>Requirements<ul>
<li>
Diploma or Degree in Occupational Health and Safety or a related field.</li>
<li>3+ years of experience in a safety role within the construction industry.</li>
<li>In-depth knowledge of safety regulations, standards, and best practices.</li>
<li>Strong communication, leadership, and organizational skills.</li>
<li>Ability to conduct training sessions and safety briefings effectively.</li>
<li>Certifications such as NEBOSH, IOSH, or equivalent are highly desirable.</li>
<li>Fluent in Arabic and English (both spoken and written).</li>
</ul>
Benefits<h3 class="jobSectionHeader">
Why Join Us?</h3>
You'll be part of a growing and professional team delivering high-impact infrastructure projects across the UAE. This is your opportunity to play a key role in streamlining procurement and driving project efficiency in a fast-paced contracting environment.</div>

Safety Worden - Fadace

<div>
 Meraki Group is seeking a friendly and professional
 
 Female Receptionist
 
 to be the first point of contact for our clients and visitors. In this role, you will manage front desk operations, provide excellent customer service, and ensure a welcoming atmosphere within the office. Your organizational skills and attention to detail will be essential in supporting our team.
 
 
 
 
 Key Responsibilities:
 
 
 
 
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 Greet clients, visitors, and employees in a courteous and professional manner
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 Answer and manage incoming calls, direct calls to appropriate personnel, and take messages if necessary
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 Manage the reception area, ensuring it is neat, organized, and well-stocked with necessary supplies
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 Handle incoming and outgoing mail and packages efficiently
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 Assist with scheduling appointments and managing calendars for the team as needed
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 <li>
 Maintain visitor logs and ensure adherence to security protocols
 </li>
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 Provide administrative support, including data entry, filing, and other office tasks as required
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Requirements:
 
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; additional qualifications in administration or hospitality are a plus
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 Previous experience in a receptionist or customer service role is preferred
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 Excellent verbal and written communication skills
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 Arabic language must have
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 Proficient in Microsoft Office Suite (Word, Excel, Outlook)
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 Strong organizational and multitasking abilities
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 A friendly and approachable demeanor with a passion for providing outstanding customer service
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 Ability to work independently while being a collaborative team player
 </li>
 </ul>
</div>

Receptionist

<div>
 Meraki Group is looking for a
 
 Project Engineer - Electrical
 
 to join our dynamic team. In this role, you will be responsible for managing electrical projects from kick-off to completion, ensuring that all work complies with industry standards, specifications, and safety regulations. You will work closely with contractors, clients, and internal teams to ensure the successful delivery of electrical systems across various projects.
 
 
 
 
 Key Responsibilities:
 
 
 
 
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 Oversee the planning, design, and execution of electrical projects
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 Review and interpret project specifications, drawings, and related technical documents
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 Coordinate with architects, MEP engineers, and other stakeholders to ensure seamless integration of electrical systems
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 Monitor project progress, ensuring milestones are met and quality standards are adhered to
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 Prepare cost estimates, material requisitions, and schedules
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 Conduct site inspections and oversee commissioning of electrical systems
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 Ensure compliance with local regulations, DEWA standards, and safety protocols
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 Prepare progress reports and documentation for project management and stakeholders
 </li>
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 Support procurement team with BOQs and material submittals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 B.E./B.Tech in Electrical Engineering
 </li>
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 Minimum 5-8 years of experience in UAE/MENA construction projects.
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 Strong knowledge of electrical systems, codes, and standards
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 Proficient in project management software and AutoCAD
 </li>
 <li>
 Excellent problem-solving capabilities and communication skills
 </li>
 <li>
 Ability to work collaboratively in a fast-paced environment
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 
 Why Join Us?
 
 
 
 
 You'll be part of a growing and professional team delivering high-impact infrastructure projects across the UAE. This is your opportunity to play a key role in streamlining procurement and driving project efficiency in a fast-paced contracting environment.
</div>

Project Engineer - Electrical

<div>Meraki Group is looking for a proactive and detail-oriented Facade Production Supervisor to join our dynamic team. This role will involve overseeing all aspects of facade production, ensuring that projects are completed on time, within budget, and to the highest quality standards. You will lead a team of skilled workers, coordinating daily operations and implementing best practices in production.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Supervise and manage the production team in the fabrication and installation of facade systems.</li>
<li>Ensure adherence to safety protocols and quality control processes throughout production.</li>
<li>Coordinate with project managers, engineers, and other departments to ensure smooth workflow and communication.</li>
<li>Monitor production schedules, adjusting resources and timelines as necessary to meet project deadlines.</li>
<li>Conduct regular inspections of work being performed to ensure compliance with design specifications and industry standards.</li>
<li>Provide training and mentorship to team members to enhance skills and productivity.</li>
<li>Maintain accurate records of production activities, materials used, and inventory levels.</li>
</ul>Requirements<ul>
<li>Diploma in Engineering or a related field, with a focus on construction or manufacturing preferred.</li>
<li>A minimum of 5 years of experience in facade production or related field, with supervisory experience.</li>
<li>Strong knowledge of facade materials, systems, and construction techniques.</li>
<li>Excellent leadership skills with the ability to motivate and manage a diverse team.</li>
<li>Proficient in production management software and project scheduling tools.</li>
<li>Strong problem-solving skills and the ability to implement effective solutions.
</li><li>Excellent communication skills to engage with various project stakeholders.</li>
</ul>Benefits<h3 class="jobSectionHeader">
Why Join Us?</h3>
You'll be part of a growing and professional team delivering high-impact infrastructure projects across the UAE. This is your opportunity to play a key role in streamlining procurement and driving project efficiency in a fast-paced contracting environment.</div>

Facade Production Supervisor

<div>Meraki Group is in search of an experienced Facade Foreman to lead our facade installation teams on high-rise and commercial projects. The ideal candidate will have extensive knowledge of glass and aluminum systems and demonstrate strong leadership abilities to ensure quality and timely project delivery.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Supervise and coordinate daily operations for glass and aluminum fa&ccedil;ade installations.
</li><li>Ensure all installation work is performed according to project specifications, approved drawings, and safety standards.
</li><li>Lead a team of skilled laborers and subcontractors, providing guidance and support.
</li><li>Conduct regular site inspections and quality checks to ensure the highest standards of workmanship.
</li><li>Collaborate with project managers, engineers, and clients to address issues and concerns promptly.
</li><li>Monitor material deliveries and ensure proper handling and storage on-site.
</li><li>Maintain proper documentation of daily activities, labor reports, and material usage.
</li><li>Enforce health and safety protocols on-site, ensuring compliance with company policies and local regulations.
</li></ul>Requirements<ul>
<li>High school diploma or relevant vocational training in construction or engineering.</li>
<li>5+ years of experience in facade installation, specifically in glass and aluminum systems.</li>
<li>Proven experience leading a team and managing site activities.</li>
<li>Strong understanding of facade construction methods, materials, and safety regulations.</li>
<li>Excellent communication and problem-solving skills.</li>
<li>Ability to read and interpret technical drawings and specifications.</li>
</ul>Benefits<h3 class="jobSectionHeader">
Why Join Us?</h3>
You'll be part of a growing and professional team delivering high-impact infrastructure projects across the UAE. This is your opportunity to play a key role in streamlining procurement and driving project efficiency in a fast-paced contracting environment.</div>

Facade Foreman

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures. Key Responsibilities <ul><li>Answer inbound calls from families promptly and professionally.</li><li>Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.</li><li>Handle parent inquiries, complaints, and requests with accuracy and empathy.</li><li>Provide detailed information about the school, its processes & upcoming events/ activities.</li><li>Record & update details of all interactions in the CRM.</li><li>Escalate complex issues to senior team members & refer cases to specific teams depending on case history.</li><li>Achieve daily/weekly/monthly call handling and performance targets.</li><li>Maintain a positive, professional, and courteous tone during all customer interactions.</li><li>Follow call scripts, quality standards, and compliance guidelines.</li></ul> Qualifications <ul><li>Bachelor's degree is a must.</li><li>Prior customer service or call center experience is an advantage but not mandatory.</li><li>Excellent English communication Skills.</li><li>Active listening and problem-solving abilities.</li><li>Ability to remain calm under pressure and handle difficult parents.</li><li>Basic computer knowledge and familiarity with MS Office/CRM tools.</li><li>Flexible working in shifts for an international location.</li></ul>

Call center Executive

Join Meraki Group and explore 17   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.