Qureos Mentor

Mercy Health

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Primary Function/General Purpose of Position<div>
The Specialty Pharmacy Liaison is responsible for supporting standardization and optimization of specialty pharmacy services across Bon Secours Mercy Health. The goal for the Specialty Pharmacy Liaison is to ensure proper processing and problem solving of specialty medications and other medications supported by pharmacy and to provide patients and provider offices a high level of service. The Specialty Pharmacy Liaison is responsible for providing excellent customer service via phone and occasional direct patient contact, receiving patient prescriptions, reviewing the medication list with a patient, answering phones and triaging phone calls to the pharmacist as necessary, and helping maintain the pharmacy in proper order. The Specialty Pharmacy Liaison will help patients receive their medications in the most convenient way possible and at the lowest cost possible, including facilitating third party billing and helping provide patients with comprehensive financial advocacy to help lower their drug cost. The Specialty Pharmacy Liaison will work proactively with patients, providers and their clinic staff, and the specialty pharmacy team to provide superior customer service.
Essential Job Functions<ul><li>
Process prescription information in the computer system. Assist in complete and accurate billing of third-party payer plans. Ensure accurate and safe processing of prescription information. Review patient profile for accuracy</li><li>
Assist customers with prescriptions and/or other products. Complete specialty pharmacy orders to meet customer needs. Demonstrate ability to respond to customer/co-worker questions or concerns in an appropriate and customer-focused manner.</li><li>
Assist in the preparation and delivery of medications and supplies as assigned. Receive prescriptions from patients; gather customer information per department policy. Prepare prescription drug therapy for patients in an accurate and timely fashion in accordance with all legal requirements, regulatory agencies and organizational policy. Document appropriately and maintain updated patient charts. Ensure refill dates are documented appropriately to prevent patient&rsquo;s missing a dose. Assist the pharmacist in identifying patient problems and issues.</li><li>
Access, maintain, and update patient accounts and charts. Assist with obtaining prior authorizations. Assist the specialty team and provider&rsquo;s office in appealing denials, where appropriate. Work closely with office staff to ensure refill authorizations are proactively obtained.</li><li>
Coordinate and ensure appropriate medication delivery. Coordinate delivery of medications, supplies and equipment to patients or other areas as assigned. Complete order taking, verifying proper information. Listen to customer concerns.</li><li>
Complete the work of a pharmacy technician as required. Answer phone calls, faxes, and computer requests in a timely manner. Cross train and cover all department technician areas assigned. Train other staff members and students as needed. Assist in maintenance of the pharmacy to reflect a clean and well-stocked condition daily.</li><li>
Provide initial patient set up to establish account with the specialty pharmacy. Verify patient insurance coverage. Assist patients in working with insurance companies. Research to optimize patient-specific and drug-specific copay assistance. Provide recommendations on additional funding sources.</li><li>
Contact insurance carriers, benefits offices and patients to determine new and ongoing coverage levels. Verify insurance information and level of coverage. Inform patient of pharmacy benefits coverage. Assist patient with the specialty pharmacy process for non-participating pharmacy for patient ease in out-of-network situations.</li><li>
Plan and schedule patient deliveries with respect to efficiency, time, priority, product specific shipping needs, and cost effectiveness. Communicate with internal departments and external specialty pharmacies to ensure customer needs are met. Evaluate delivery requirements and ensure timely and accurate delivery. Proactively communicate with patients when there are delivery delays. Determine best method of delivery with relationship to location and time constraints (Fed Ex, UPS, Courier, Mail, or other modes as necessary). Coordinate the receipt of initial shipments.</li><li>
Adheres to organizational rules, regulations, and polices</li><li>
Demonstrates Commitment to Customers by being aware of different customer needs/desires, taking action to meet customer needs/desires with respect to customer diversity, helping improve processes to meet customer needs, suggesting and acting on ideas to improve overall customer service, respecting confidentiality and shares information with only those that need to know, problem solving issues as they arise to meet internal and external customer needs.</li><li>
Demonstrates Commitment to Fellow Employees by seeking to understand and valuing differences between employees, treating other employees with dignity and respect, demonstrates open, honest communication and behavior, resolving conflict in a positive manner, contributing to the productivity of the workgroup</li><li>
Demonstrates Commitment to Bon Secours Mercy Health by living the values of dignity, integrity, service, and compassion, supporting the mission/vision, speaking positively about organization, choosing to make organization a better place, providing feedback for continual process improvement</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
Applicable state board-certified Pharmacy Technician License (required)
National Certified Pharmacy Technician or Pharmacy Technician License (required)
Education
High School/GED (required)
Bachelor&rsquo;s Degree, Graduate of Pharmacy Technician Course (preferred)
Work Experience
1 year of experience in provider clinic, specialty and/or retail pharmacy (required)
Training
EPIC Electronic Health Record (preferred)
Skills
Diverse and highly developed skill set including but not limited to: time-management, communication, creativity, vision, teamwork, leadership, clinical knowledge base/skills, mentorship, change management, and project management.
Must possess:
Ability to work independently with minimal supervision
Strong computer skills with knowledge of various software programs including Microsoft products
Excellent organizational, analytical, and problem-solving skills
Ability to build strong relationships within and outside of the pharmacy including physician office staff, payers, and patients
Ability to manage a variety of complex issues
Ability to adapt to an ever-changing environment
Proficiency with telephone and office equipment
EPIC electronic medical record functionality
Microsoft Office (Outlook, Excel, Word and PowerPoint)
Ability to use available merchandising resources
Knowledge of drug wholesalers and ordering systems
Understanding of cold-chain distribution
Understanding of HIPAA and confidentiality of patient information</div>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Specialty Pharmacy Liaison — Mason Service Center

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.<div><div>
Sign-on Bonus for Full-time and Part-time positions up to 7,500! 
 
Mercy Health St. Vincent Medical Center is a faith based Catholic Healthcare Ministry committed to serving the poor and underserved of our community since 1853. Mercy Health St. Vincent Medical Center is a Regional Tertiary care facility serving a 150 mile radius of Northwest Ohio and Southeast Michigan. St. Vincent has been a well-established leader in quality healthcare as demonstrated by being verified as a Level I Adult and Level II Pediatric Trauma Center by the American College of Surgeons Committee on Trauma, designated as a STEMI Center, as well as Comprehensive Stroke Center verified by the Joint Commission. Mercy Health St. Vincent Medical Center has also partnered with Nationwide Children&rsquo;s Hospital of Columbus to create Nationwide Children&rsquo;s Hospital of Toledo on the campus of Mercy Health St. Vincent Medical Center.
SUMMARY:
Provides invasive and non-invasive respiratory care under general supervision. Under the supervision of a physician will evaluate cardiopulmonary function, treat cardiopulmonary impairment, assess treatment effectiveness and care for patients with deficiencies and abnormalities associated with the cardiopulmonary system using professional judgment. Provides patient care to neonate, pediatric, adult and geriatric patients.
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Must be registered by the National Board on Respiratory Care or certified if you are within six months of graduation from a Registry Program.</li><li>
Must attain RRT within 90 days of graduation or hire date.</li><li>
Must hold and maintain an active license to practice Respiratory Care in the State of Ohio and furnish this information to the department.</li><li>
Must maintain Healthcare Provider status in Basic Life Support through the American Heart Association or its affiliate. NRP required for Respiratory Therapists working in NICU.</li><li>
Must have thorough understanding of all drugs used in all respiratory care procedures.</li><li>
Must have strong communication and interpersonal skills to effectively interact with patients, physicians, and other staff members.</li><li>
Clinical experience as a Respiratory Therapist in such areas as emergency airway management, extubation, tracheotomies, naso- and oro-pharyngeal airways preferred. Competency in the operation of ventilators, as well as patient assessment, arterial punctures, etc. Clinical experience in a variety of intensive care units, emergency and/or specialty areas preferred.</li><li>
Must complete requirements as written in the Clinical Ladder Policy and maintain all Certifications used for the ladder.</li><li>
Demonstrates behaviors consistent with Mission and Core Values of Mercy Health Partners.</li></ul>
EDUCATION:<ul><li>
Vocational/Technical Degree</li><li>
Specialty/Major: Respiratory Therapy</li></ul>
LICENSURE/CERTIFICATIONS:<ul><li>
Completion of Respiratory Therapy program as approved by the Ohio Respiratory Care Board.</li><li>
Must hold an active license to practice Respiratory Care in the State of Ohio.</li></ul>
MINIMUM QUALIFICATIONS:<ul><li>
Must maintain C level provider status. Must have thorough understanding of all drugs used in respiratory procedures.</li></ul>
HOURS:<ul><li>
Shift: Nights</li><li>
Hours per pay period: 72</li><li>
Weekend, holiday and on-call rotation required per department policy</li></ul></div></div>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Respiratory Therapist (RT) - St. Vincent Medical Center

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.<div><div><div>
Mercy Health
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Registered Nurse (RN) Clinical Coordinator - PCU - Kings Mills Hospital
Shift: 7pm-730am
***RNs could receive a sign-on bonus up to $15,000 with 1 year prior experience in specialty.
Job Summary:
Provides unit based leadership and support to employees; delivers patient care utilizing the nursing process through data collection and assessment, identifies and determines the priority of patient&rsquo;s problems/needs, and evaluates the process and outcome of nursing care; coordinates, provides and directs patient teaching activities and coordinates the care provided by health team members
Essential Functions:
<ul><li>In collaboration with the interdisciplinary care team, conducts initial and ongoing patient assessment, analyzes assessment data, creates a plan of care, implements treatment and evaluates treatment effectiveness; administers medications in a safe manner consistent with the State of Ohio Nursing Practice Act and Mercy Health policies and procedures</li><li>
Provides leadership to staff in a collaborative environment that offers job satisfaction, education, empowerment, recognition and stimulates innovative thinking; assesses and maintains staffing levels that are responsive to patient care needs and that optimizes productivity; provides staff with coaching and ongoing performance feedback; communicates job standards and expectations; leads regular meetings with employees and fosters environment for effective communication</li><li>
Acts as a patient safety advocate by participating in ongoing quality improvement in the department</li><li>
Incorporates the professional practice model into care delivery</li></ul>
Education:<ul><li>
Bachelor&rsquo;s degree in nursing</li></ul>
Work Experience:<ul><li>
At least one year of experience as a RN in an acute environment</li><li>
Previous charge nurse experience preferred</li></ul>
Required Licensing &amp; Certifications:
Current nursing license in the State of Ohio
Required Certifications by Nursing Department:
Emergency Department- BLS/ACLS/PALS
Med Surg/Telemetry: BLS required, ACLS encouraged
STEP DOWN: BLS required; ACLS required with 6 months of hire
ICU/CVU: BLS and ACLS required
Family Birth: BLS and NRP required: NCCc-EFM within 18 months of hire required
Perioperative: BLS required
Cath Lab: BLS and ACLS required
Cardiac Pulmonary Rehab: BLS and ACLS required
PACU: BLS, ACLS and PALS required
Hold national certification in clinical specialty or leadership within 6 months of eligibility</div></div></div>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Registered Nurse (RN) - Clinical Coordinator - Charge Nurse - Progressive Care - Step down - Kings Mills Hospital

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.<div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div>
Radiology Clerical Associate - Mercy Health - St. Elizabeth Youngstown Hospital
THIS IS A COLLECTIVE BARGAINING UNIT POSITION
SUMMARY OF JOB RESPONSIBILITIES:
The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned.
QUALIFICATIONS &ndash; EDUCATION/EXPERIENCE:<ul><li>
High school diploma/GED (Required)</li><li>
Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred)</li><li>
Knowledge of Radiology practices (Preferred)</li></ul>
KNOWLEDGE AND SKILLS:<ul><li>
Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system)</li><li>
Medical and Anatomy terminology (Preferred)</li><li>
Knowledge of Radiology practices (Preferred)</li><li>
Clinical, clerical/registration secretarial experience desired.</li><li>
Operates basic office equipment and machinery (Fax, PC, telephone, Xerox)</li><li>
Ability to perform multiple tasks</li></ul><ul><li>PROBLEM SOLVING/DECISION MAKING:</li></ul><ul><li>
Makes decisions based on policy and/or consultation with coworker/team members</li><li>
Requires judgement in selection of alternative courses of action</li><li>
May adapt principles to new or changed conditions</li><li>
Solutions generally based on past precedent with some risk-taking involved in developing new approach.</li></ul>
SCOPE OF IMPACT/ACCOUNTABILITY:<ul><li>
Impact activities on other work areas within the Radiology Department on a frequent basis</li><li>
Accountability is primarily indirect but may be shared for activities affecting work area(s)</li><li>
May provide information to decision-making processes affecting work area(s)</li></ul>
INTERPERSONAL COMMUNICATION:<ul><li>
Frequently advises others on difficult and sensitive issues</li><li>
Must maintain a high level of confidentiality due to strict confidentiality issues related to Radiology, which include Administrative management, personnel, patients, and physician-related issues.</li></ul>
PRINCIPAL JOB ACCOUNT-ABILITIES:
<ul><li>Performs scheduling for the HM Radiology Department. Is able to accurately assess request, interpret information according to protocol to create a working accurate schedule.</li><li>
Answers incoming radiology department telephone calls. Identifies self and department. Triages calls appropriately, and exhibits excellent customer service skills in answering and handling the telephone calls. Receives, screens, and delivers all messages to proper staff members.</li><li>
Maintains patient confidentiality and uses discretion when discussing patient matters. Maintains strict confidentiality on all physician-related calls. Performs medical necessity following protocol to ensure appropriate reimbursements. When not able to obtain, follows appropriate steps (i.e., re-schedule, discussion of ABN, alternate medically necessary testing) when scheduling patients for radiology procedures. Strives to make efficient use of time. Seeks out work, which needs to be completed. Works on on-going projects. Recognizes when others are in need of assistance and constantly offers to help when own workload permits.</li><li>
Schedules tests in the computerized scheduling system accurately following protocol. Consults appropriately as needed to confirm a schedule issue or patient prep issue. Assists the department in managing patient flow in rooms as needed, review printed schedules to assure accuracy, distributes schedules as appropriate. Properly checks schedule to match scripts. Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service. Documents in scheduling system status of written orders. Coordinates the schedule with other department procedures, best accommodates the needs of the patient, physicians&rsquo; offices, and nursing units to operationally meet the demands of the Radiology Department. Proficiently retrieves lab work results on specific Radiology patients prior to exam. Handles patient&rsquo;s films according to standardized coding and filing system. Assists in handling of providing service for copying of films as required. Retrieves and complies statistics as assigned. Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians. Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis. Provides other secretarial duties as required. Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department. Routes any service calls to appropriate area. Possesses knowledge of all PC equipment and maintains the equipment for proper functioning. Can proficiently operate all office equipment to include accurately loading forms, paper, ribbons, and ink cartridges in printers. Stocks work area with clerical supplies as needed.</li><li>
Maintains cleanliness and neatness of work area.</li><li>
Attends departmental meetings and actively participates in departmental activities and projects as needed. Supports institutional policies and procedures. Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code. Participates in own performance appraisal by identifying goals and reviewing progress with manager(s). Demonstrates a professional commitment to growth and competence. Adheres to work schedule by being on time and schedules PTO in accordance to department policies. Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health.</li><li>
All other duties as assigned.</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.</div></div></div></div></div></div></div></div></div>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Radiology Clerical Associste – Imaging – St. Elizabeth Youngstown Hospital

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Patient Services Representative &ndash; East Palestine Primary Care
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative - East Palestine Primary Care

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Mercy Health
**** Must have at least 3 years of experience in pre-certifications.
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative &ndash; Lorain Medical Office Building
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative - Lorain Medical Office Building

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Mercy Health
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
 Patient Services Representative (PSR) - Anderson &amp; Fairfield Healthy Weight
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative (PSR) - Fairfield Healthy Weight

Join Mercy Health and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.