Qureos Mentor

Mercyhealth

<div><div><div>OVERVIEW
As a Clinical Certified Nursing Assistant, you&rsquo;ll play a vital role on the frontlines of patient care, providing hands-on support that directly impacts comfort, safety, and recovery. This is an opportunity to make a meaningful difference every day while working alongside a skilled clinical team in a fast-paced healthcare environment.
Schedule: 36 hours per week
Shift: Nights
ESSENTIAL DUTIES AND RESPONSIBILITIES</div></div><div><div><ul><li>
Provides patient care as assigned and per routine as defined by educational scope, according to standards of care, shift routines, and policies and procedures.</li></ul></div><div><ul><li>
Answers call lights in a timely and appropriate manner.</li></ul></div><div><ul><li>
Documents care provided according to standards.</li></ul></div><div><ul><li>
Maintains a clean work and patient environment.</li></ul></div><div><ul><li>
Maintains supplies, including scanning, stocking and ordering new supplies and disposing of expired or damaged supplies.</li></ul></div><div><ul><li>
Floats to various units based on identified patient care needs.</li></ul></div><div><ul><li>
Participates in department or unit performance improvement activities.</li></ul></div><div><ul><li>
Training/precepting new partners in collaboration with unit educator</li></ul></div><div><ul><li>
Blood Glucose Monitoring (BGM) with lab personnel</li></ul></div><div><ul><li>
Bladder scanning procedure reviewed</li></ul></div><div><ul><li>
Bladder scanner training complete (check off sheet for competency)</li></ul></div><div><ul><li>
Attaching patient to remote telemetry or bedside cardiac monitor</li></ul></div><div><ul><li>
Managing and reporting collection devices:</li></ul></div><div><ul><li>
Colostomy, ileostomy or other fecal management systems: care and output measures</li></ul></div><div><ul><li>
Indwelling catheters: care and output measures</li></ul></div><div><ul><li>
Nasogastric tubes to suction</li></ul></div><div><ul><li>
Surgical drains under direction of supervising RN</li></ul></div><div><ul><li>
Competent in completing vital signs: Manual process for blood pressure and required reporting of abnormal values to supervising RN</li></ul></div><div><ul><li>
Discontinue invasive devices under the direction of the supervising RN:</li></ul></div><div><ul><li>
Indwelling (Foley) catheters</li></ul></div></div><div><div><ul><li>
Nasogastric tubes</li></ul></div><div><ul><li>
Peripherally inserted intravenous catheters</li></ul></div><div><ul><li>
Similar devices as appropriate</li></ul></div><div> 
EDUCATION AND/OR EXPERIENCE</div><div>
Completion of a CNA program.</div><div> 
CERTIFICATION/LICENSURE</div><div>
Current CNA certificate in applicable state.</div></div><div>
Approved CPR or BLS certification required within 90 days.</div><div> 
</div><div>OTHER SKILLS AND ABILITIES</div><div>
Problem Solving - Identifies and resolves problems in a timely manner; Gathers information and reports as appropriate; Works well in group problem solving situations; Remains calm when dealing with emotional topics.</div><div>
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others; Consistently performs essential duties and responsibilities.</div><div> 
Interpersonal Skills - Focuses on resolving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.</div><div> 
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Self-directed in daily work routine, remaining productive during work hours.</div><div> 
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Follows through on commitments.</div><div> 
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly; Utilizes appropriate equipment for partner/patient safety, such as lifts and gait belts.</div><div> 
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</div><div> 
Attendance/Punctuality - Is consistently at work and on time, ready to accept assignment.</div><div> 
Dependability - Follows instructions, responds to leadership direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.</div><div>
LEVEL OF SUPERVISION</div><div>
N/A</div><div> 
SUPERVISES</div><div>
This job has no supervisory responsibilities.</div>
PAY RANGE:
$17.57 - $25.48
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
<ul><li>Medical, Dental, Vision</li><li>
Life &amp; Disability Insurance</li><li>
FSA/HSA Options</li><li>
Generous, accruing paid time off</li><li>
Paid Parental and caregiver leave</li><li>
Career advancement and educational opportunities</li><li>
Tuition and certification reimbursement</li><li>
Certification Reimbursement</li><li>
Well-being Programs</li><li>
Employee Discounts</li><li>
On-Demand Pay</li><li>
Financial Education</li><li>
Annual recognition/awards events</li><li>
Partner appreciation days</li><li>
Family entertainment/attractions discount</li><li>
Community service/improvement opportunities</li></ul>
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
<ul><li>#1 in the nation on AARP's Best Employers for Workers Over 50</li><li>
One of Working Mother magazine's 100 Best Companies for Working Mothers</li><li>
A Top 50 Company and Top 10 Nonprofit for Executive Women</li></ul></div>

Certified Nursing Assistant, Medical Unit, Nights

<div><div>Mercyhealth is currently seeking a NP/PA to join our excellent Emergency Medicine team of collaborating providers in Beloit, Wisconsin.
</div><div><div><div><div><div><div><div><div><div>Opportunity:<ul><li>
EPIC EMR</li><li>
Vast multi-specialty referral sources</li><li>
501c3 non-for-profit</li></ul>
Qualifications:<ul><li>
Graduate of an accredited NP program</li><li>
Hold an active APRN license</li></ul>
Compensation and Benefits:<ul><li>
Highly competitive compensation: $95,000 - $145,000</li><li>
Retention bonus!</li><li>
CME, licensure, membership, and medical association dues reimbursed</li><li>
Comprehensive benefits package, including health, dental, vision, etc.</li><li>
Day-one 403(b) matching retirement program</li><li>
Short- and long-term disability</li><li>
Paid parental and caregiver leave</li></ul>
About Mercyhealth:<ul><li>
Regional health system with 7 hospitals, 100+ primary and specialty care centers in more than 90 communities throughout Northern Illinois and Southern Wisconsin.</li><li>
Over 950+ partnered providers and 8,250+ professionals dedicated to compassionate, quality care.</li><li>
With over 125 specialty and sub-specialty services, including adult critical care, neonatal intensive care, neurosurgery, heart and vascular care together with WATCHMAN and TAVR, a cancer institute, plastic and reconstructive surgery, robotic surgery, orthopedic surgery, and much more!</li></ul>
About the Community:
Beloit, located along the Rock River in southern Wisconsin, is a dynamic city with a rich history and a focus on revitalization and innovation. Founded in 1846, Beloit became an important industrial center, particularly known for its manufacturing and educational institutions. Today, Beloit is undergoing a revitalization, with a growing arts scene, historic downtown, and beautiful riverfront area. The Beloit College campus adds a youthful energy to the town, and the city is home to several cultural attractions, including the Beloit Sky Carp baseball team and the Beloit Historical Society Museum. The city also offers many outdoor recreational opportunities, including boating and fishing along the Rock River. With its mix of history, culture, and modern amenities, Beloit is a lively city with a welcoming community.<ul><li>
Cost of living: Beloit offers a lower cost of living compared to larger cities, with affordable housing and utilities.</li><li>
Known for: Beloit College, an internationally recognized liberal arts college, and the Beloit Sky Carp minor league baseball team. The city also hosts the Beloit International Film Festival.</li><li>
History: Founded in 1846, Beloit has a rich history in manufacturing and education, evolving into a vibrant community with an emphasis on arts and culture.</li><li>
Learn more:</li><li>
Beloit College Overview: Beloit College - Our Story</li><li>
Beloit &amp; Beyond Historical Walking Tour</li></ul></div></div></div></div></div></div></div></div></div>
Makenzie Olsen, BSHA, CPCS&reg;
Provider Recruiter
Mercyhealth
815-971-2920
molsen@mhemail.org
PAY RANGE:
$41.00 - $69.70
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
<ul><li>Medical, Dental, Vision</li><li>
Life &amp; Disability Insurance</li><li>
FSA/HSA Options</li><li>
Generous, accruing paid time off</li><li>
Paid Parental and caregiver leave</li><li>
Career advancement and educational opportunities</li><li>
Tuition and certification reimbursement</li><li>
Certification Reimbursement</li><li>
Well-being Programs</li><li>
Employee Discounts</li><li>
On-Demand Pay</li><li>
Financial Education</li><li>
Annual recognition/awards events</li><li>
Partner appreciation days</li><li>
Family entertainment/attractions discount</li><li>
Community service/improvement opportunities</li></ul>
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
<ul><li>#1 in the nation on AARP's Best Employers for Workers Over 50</li><li>
One of Working Mother magazine's 100 Best Companies for Working Mothers</li><li>
A Top 50 Company and Top 10 Nonprofit for Executive Women</li></ul></div>

Emergency Medicine Nurse Practitioner/Physician Assistant- Beloit, WI $95,000 - $145,000

<div><div><div>ESSENTIAL DUTIES AND RESPONSIBILITIES</div><div><ul><li>
Follow detailed route instructions and schedules.</li></ul></div><div><ul><li>
Record and maintain detailed logs as required.</li></ul></div><div><ul><li>
Secure keys and key cards at all times.</li></ul></div><div><ul><li>
Pick up, load, unload and deliver a wide variety of supplies and other items (as described in the Summary above).</li></ul></div><div><ul><li>
Safely operate a motor vehicle, specifically the Mercy Courier Vans.</li></ul></div><div><ul><li>
Repetitively enter and exit the driver and cargo areas of the vans</li></ul></div><div><ul><li>
Document pick up and deliveries using tracking software</li></ul></div><div> 
EDUCATION AND/OR EXPERIENCE</div></div><div>
High school diploma or equivalent.</div><div> 
CERTIFICATION/LICENSURE
</div><div>N/A</div><div>
OTHER SKILLS AND ABILITIES</div><div>
Excellent interpersonal and communication skills</div><div> 
LEVEL OF SUPERVISION
N/A
SUPERVISES
N/A</div>
PAY RANGE:
$16.89 - $24.49
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
<ul><li>Medical, Dental, Vision</li><li>
Life &amp; Disability Insurance</li><li>
FSA/HSA Options</li><li>
Generous, accruing paid time off</li><li>
Paid Parental and caregiver leave</li><li>
Career advancement and educational opportunities</li><li>
Tuition and certification reimbursement</li><li>
Certification Reimbursement</li><li>
Well-being Programs</li><li>
Employee Discounts</li><li>
On-Demand Pay</li><li>
Financial Education</li><li>
Annual recognition/awards events</li><li>
Partner appreciation days</li><li>
Family entertainment/attractions discount</li><li>
Community service/improvement opportunities</li></ul>
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
<ul><li>#1 in the nation on AARP's Best Employers for Workers Over 50</li><li>
One of Working Mother magazine's 100 Best Companies for Working Mothers</li><li>
A Top 50 Company and Top 10 Nonprofit for Executive Women</li></ul></div>

Courier

<div>ESSENTIAL DUTIES AND RESPONSIBILITIES
Clerical:
<ul><li>Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate.</li><li>
Retrieves messages from voice mail and forwards to appropriate personnel.</li><li>
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.</li><li>
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.</li><li>
Monitors visitor access and issues passes when required.</li><li>
Receives, sorts, and routes mail, and maintains and routes publications.</li><li>
Orders, receives, and maintains office supplies.</li><li>
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.</li><li>
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.</li><li>
Depending on clinic assignment, may perform phlebotomy-specimen collection duties.</li><li>
Performs other clerical duties as needed.</li></ul>
Epic Scheduling and Registration<ul><li>
Schedules patient appointments.</li><li>
Responsible for EMR-Electronic Medical Records registration -check-in processes in Epic.</li><li>
Loads, verifies and updates patient demographics.</li><li>
Scans, loads and verifies insurance coverage.</li><li>
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning.</li><li>
Reviews all Alerts in Epic and refers patient to a PFC when necessary.</li><li>
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient.</li><li>
Provides patient with an estimated self-pay obligation when appropriate.</li><li>
Performs cashiering functions/online payment posting within Epic.</li><li>
Processes payments and deposits by adhering to the system's Cash Handling Policy.</li><li>
Completes daily closing report and balances their individual cash drawer at the end of each day.</li><li>
Performs petty cash count in and out daily and records appropriately.</li></ul><ul><li>
Assist patients with MyChart signup and activation.</li><li>
Replies to MyChart messages in a timely manner, closing messages when complete.</li><li>
Safeguards patient privacy and confidentiality per MHS policies.</li><li>
Preps Routes daily for upcoming appointments for frontline registration.</li></ul><ul><li>
Reviews daily work queues and corrects identified patient registration errors.</li><li>
Utilizes Epic waitlists based on provider preference.</li><li>
Reviews and updates no-shows and cancellations for the day.</li><li>
Preps and Pre-registers patients for upcoming appointments.</li><li>
Processes referrals and pre-certifications when required.</li><li>
May be assigned to update and maintain physician scheduling protocols.</li><li>
Maintains an average check-in time equal to or above 50 percent of all reception partners specific to 3 of the 4 following indicators:<ul><li>
Average Check In Time</li><li>
Average Registration Time</li><li>
Average Registration Time for New Patients</li><li>
Average Registration Time for Existing Patients</li></ul></li><li>
Maintains an average registration accuracy equal to or above 50 percent of all reception partners as measured by percent Workflows Without Registration Warnings.</li><li>
Maintains an average collection of co-pays equal to or above 50 percent of all reception partners.</li></ul>
EDUCATION AND/OR EXPERIENCE
High School diploma or equivalent
Previous medical reception experience required.
Internal Receptionist 2 candidates must have at least two years&rsquo; experience in a Receptionist 1 position with Mercyhealth or be cross trained in 3 or more clinic departments/locations.
CERTIFICATION/LICENSURE
N/A
OTHER SKILLS AND ABILITIES
Understands and demonstrates Critical Moments of Service techniques and standards
Ensures reception and lobby areas are well maintained and clean
May be required to work flexible hours and overtime during peak hours.
Performs all other duties as assigned.
May assist in new partner orientation, training and mentoring
Active participant in established performance improvement projects
May be responsible for working in alternate locations 
LEVEL OF SUPERVISION
Some independent judgment is required, but alternatives are limited by standard practices or procedures.
PAY RANGE:
$17.92 - $26.88
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
<ul><li>Medical, Dental, Vision</li><li>
Life &amp; Disability Insurance</li><li>
FSA/HSA Options</li><li>
Generous, accruing paid time off</li><li>
Paid Parental and caregiver leave</li><li>
Career advancement and educational opportunities</li><li>
Tuition and certification reimbursement</li><li>
Certification Reimbursement</li><li>
Well-being Programs</li><li>
Employee Discounts</li><li>
On-Demand Pay</li><li>
Financial Education</li><li>
Annual recognition/awards events</li><li>
Partner appreciation days</li><li>
Family entertainment/attractions discount</li><li>
Community service/improvement opportunities</li></ul>
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
<ul><li>#1 in the nation on AARP's Best Employers for Workers Over 50</li><li>
One of Working Mother magazine's 100 Best Companies for Working Mothers</li><li>
A Top 50 Company and Top 10 Nonprofit for Executive Women</li></ul></div>

Receptionist Cardiology

<div>ESSENTIAL DUTIES AND RESPONSIBILITIES<div><div><ul><li>
Takes initiative to greet all patients, visitors, and Mercyhealth partners in a timely, professional, and courteous manner projecting an open and friendly attitude on a daily basis.</li></ul></div><div><ul><li>
Provides a visible deterrence to crime and prohibited activities by patrolling the buildings, grounds, and parking lots of Mercyhealth to detect any irregularities. Inspects doors, windows and locks to ensure a high level of security.</li></ul></div><div><ul><li>
Respond to all dispatch/ security service calls and overhead emergency code calls.</li></ul></div><div><ul><li>
Checks grounds and areas for cleanliness and safety</li></ul></div><div><ul><li>
Perform parking lot patrols and enforce Mercyhealth parking policy.</li></ul></div><div><ul><li>
Notifies management/maintenance staff concerning need for major repairs or additions to lighting, heating, and ventilating equipment. through initiating a work order.</li></ul></div><div><ul><li>
Assist with completion of fire drills or other drills as requested.</li></ul></div><div><ul><li>
Write clear and accurate daily reports of shift activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.</li></ul></div><div><ul><li>
Provides initial investigation and documentation of incidents of unusual circumstances reported by Mercyhealth personnel, visitors, physicians, or patients.</li></ul></div><div><ul><li>
Orient and train security staff at respective sites of responsibility as needed and complete training documents.</li></ul></div></div><div><div><ul><li>
 Monitors the Mercyhealth environment using electronic security equipment (CCTV, Alarms, etc.) as applicable.</li></ul></div><div><ul><li>
Is required to assure and/or request partners and contractors display Mercyhealth badges or required proof of identity.</li></ul></div><div><ul><li>
Duties pertinent to site specific requirements will be assigned.</li></ul></div><div><ul><li>
Ensure the safety of all during takeoff and landings of MedFlights.</li></ul></div><div><ul><li>
Assist with identification of deceased patients and verification of credentials of funeral home and Medical Examiner's Office personnel.</li></ul></div></div>
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required
Healthcare security experience preferred
Bilingual skills are preferred
Minimum of 2 years&rsquo; experience with police, security, or military background
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.
OR
Completed 30 credit hours toward obtaining a degree
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required within 12 months for new hires. Must maintain this proficiency on an annual basis.
OR
One year with Mercyhealth security
Successful completion of all department required training such as Level 3 TACT training, handcuffing, OC spray, ASP baton, and physical control tactics training, etc. required. Must maintain this proficiency on an annual basis.
CERTIFICATION/LICENSURE
Successful completion of International Association for Healthcare Security and Safety (IAHSS) Basic Security Officer certification within 180 days of start date.
Maintain a valid driver&rsquo;s license and proof of vehicle insurance.
Have and maintain an acceptable driving record per Mercyhealth&rsquo;s HR-01 Fleet Safety Policy 
OTHER SKILLS AND ABILITIES
Basic Computer skills preferred; Word/Outlook/Excel
Able to interact with customers and communicate clearly
Able to manage anger, fear, hostility and violence of others following Mercyhealth principles of customer service 
LEVEL OF SUPERVISION
Work is performed according to specific procedures and post orders, but the incumbent must make decisions using independent judgement required in order to adapt to routine situations.
SUPERVISES
This job has no supervisory responsibilities
PAY RANGE:
$18.28 - $27.42
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and benefits, including retirement, time off, on-demand pay, access to the Employee Assistance Program (EAP), and more. Click here for more details.
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
<ul><li>#1 in the nation on AARP's Best Employers for Workers Over 50</li><li>
One of Working Mother magazine's 100 Best Companies for Working Mothers</li><li>
A Top 50 Company and Top 10 Nonprofit for Executive Women</li></ul></div>

Security Officer 2

<div>ESSENTIAL DUTIES AND RESPONSIBILITIES<ul><li>
Follows and administers all Mercyhealth financial policies and guidelines. In-depth knowledge of collection laws, an understanding of statement cycles, and the bad debt process.</li><li>
Maintains a thorough knowledge base of the registration and cash drawer process.</li><li>
Follows all necessary frontline workflows in regard to payment posting, cash drawer balancing and adheres to all cash compliance policies.</li><li>
Researches and performs audits on patient accounts to determine where balances are due, from third party payers or patient responsibility.</li><li>
Meets with patients in person or via telephone to counsel patients/customers on billing concerns, account balances, services costs/estimates, and various insurance resources.</li><li>
Establishes payment plans with patients and follows up on broken payment arrangements when appropriate.</li><li>
Researches patient accounts, processes refunds, and pay in full discounts.</li><li>
Communicates with physicians, patient care staff and hospital/clinic reception regarding out of network insurance status, medical urgency, and other patient billing/ insurance issues.</li><li>
Thorough understanding of how to identify if charges are correct.</li><li>
In depth understanding of what information is available to assist in the process, such as the medical record, chart view, MPI, billing, and coding reviews as appropriate</li><li>
Navigates the billing system and review patient accounts for accuracy.</li><li>
Initiates appropriate follow-up with patients, billing department, coding department, and insurance companies to ensure payment for services.</li><li>
Familiar with managed care contract reimbursement rates.</li><li>
Understands terminology associated with contracts as well as familiar with terminology and calculations used on a payment voucher and patient's explanation of benefits.</li><li>
Understands Governmental and Commercial insurance reimbursement rates.</li><li>
Maintains an extensive knowledge base of programs offered through the government, the insurance marketplace, Care Credit, foundation grants, and other financial resource options.</li><li>
Assists patients in obtaining copay and drug replacement assistance for services provided.</li><li>
Screens patients in need and provides assistance with completion of the charity care application process.</li><li>
Screens self-pay patients for presumptive eligibility for Medicaid and performs necessary follow-up to ensure coverage is in place.</li><li>
Initiates appropriate follow-up with patients, insurance companies or billing department to ensure payment for services.</li><li>
Completes insurance eligibility, benefit verification and pre-certifications as required.</li><li>
Monitors patient work queues and resolve outstanding balance issues.</li><li>
Contacts patients with self-pay balances to collect payment, set payment arrangements, or provide assistance with financial resources.</li><li>
Responds to patient inquiries via in person, mail, phone, and/or email.</li><li>
Sends stat requests to appropriate department and with the partner as needed to resolve patient issues/questions.</li><li>
Responds to third party and patient requests on credit balances and initiates refund process in the event monies are due back to the payer or patient.</li><li>
 Acts as a liaison between the patient, payors, and Mercyhealth partners.</li><li>
Meets Patient Access department guidelines for daily patient contact, collection goals, and department benchmarks.</li><li>
Follows documentation standards on all patient encounters on appropriate patient account/claim utilizing notes. Ensures account is updated to accurately reflect the current status.</li><li>
Performs high level service recovery to resolve patient concerns. Manages complaints and grievances and follows through until resolution is in place.</li><li>
Researches denied claims through review of system/account/process to reconcile information. Manages access to multiple insurance websites to assist patients will billing, claim, and denial concerns.</li><li>
Uses good judgments in highly emotional and demanding situations.</li><li>
Reacts to frequent changes in duties and volume of work.</li><li>
Manages multiple tasks with ease and efficiency.</li><li>
Works independently with minimal supervision and be result oriented.</li><li>
Effective interpersonal skills, including the ability to promote teamwork.</li><li>
Ensures a high level of customer satisfaction including employees, patients, visitors, physicians, and external stakeholders.</li><li>
 Provide training and mentoring.</li><li>
 Participates in educational programs to meet mandatory requirements and identified needs with regard to position and personal growth.</li><li>
Performs other duties as assigned.</li></ul>
EDUCATION AND/OR EXPERIENCE
Graduate of high school preferred 
Two years customer service and/or collections experience. 
Knowledge of reimbursement practices for commercial and government payers preferred. 
Medical terminology preferred. 
CERTIFICATION/LICENSURE
N/A
OTHER SKILLS AND ABILITIES 
Excellent oral and written communication skills/organizational skills. 
Strong problem-solving skills. 
Knowledge of various health care systems and databases desirable. 
Knowledge of general computer applications (word, excel, outlook, etc.) 
Ability to multitask and prioritize tasks accordingly 
Ability to handle challenging conversations professionally 
 
Language Skills 
Ability to read and interpret documents such as emails, insurance documents, guidelines, instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak and communicate effectively with customers and other partners. Ability to speak Spanish desirable. 
 
Mathematical Skills 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret basic graphs. 
 
Reasoning Ability 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
 
Computer Skill 
To perform this job successfully, an individual should have knowledge of general computer applications. Database software, payor sites for claims and authorization statuses, and eligibility software, and Microsoft Office Suite (primarily Word and Excel). Must be able to multitask and toggle between screens, document in different systems timely, thoroughly, and efficiently. 
 
LEVEL OF SUPERVISION
Some independent judgment is required, but alternatives are limited by standard practices or procedures.
SUPERVISES
There are no supervisor responsibilities for this position.
PAY RANGE:
$18.65 - $27.97
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
<ul><li>Medical, Dental, Vision</li><li>
Life &amp; Disability Insurance</li><li>
FSA/HSA Options</li><li>
Generous, accruing paid time off</li><li>
Paid Parental and caregiver leave</li><li>
Career advancement and educational opportunities</li><li>
Tuition and certification reimbursement</li><li>
Certification Reimbursement</li><li>
Well-being Programs</li><li>
Employee Discounts</li><li>
On-Demand Pay</li><li>
Financial Education</li><li>
Annual recognition/awards events</li><li>
Partner appreciation days</li><li>
Family entertainment/attractions discount</li><li>
Community service/improvement opportunities</li></ul>
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
<ul><li>#1 in the nation on AARP's Best Employers for Workers Over 50</li><li>
One of Working Mother magazine's 100 Best Companies for Working Mothers</li><li>
A Top 50 Company and Top 10 Nonprofit for Executive Women</li></ul></div>

Financial Resource Specialist - Day Shift

<div>OVERVIEW<div><div><div><div><div><div>
Help patients understand and manage their healthcare bills by reviewing accounts, explaining insurance coverage, setting up payment plans, and connecting patients with financial assistance resources. This role works closely with patients, insurance companies, and healthcare teams to resolve billing concerns, ensure accurate payments, and provide excellent customer service in a fast-paced environment.</div></div></div></div><div>
Schedule: 40-hours per week 
Location: Javon Bea Hospital, Rockford, IL 
Pay Range: $18.65 - $27.97 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES</div></div></div><ul><li>
Follows and administers all Mercyhealth financial policies and guidelines. In-depth knowledge of collection laws, an understanding of statement cycles, and the bad debt process.</li><li>
Maintains a thorough knowledge base of the registration and cash drawer process.</li><li>
Follows all necessary frontline workflows in regard to payment posting, cash drawer balancing and adheres to all cash compliance policies.</li><li>
Researches and performs audits on patient accounts to determine where balances are due, from third party payers or patient responsibility.</li><li>
Meets with patients in person or via telephone to counsel patients/customers on billing concerns, account balances, services costs/estimates, and various insurance resources.</li><li>
Establishes payment plans with patients and follows up on broken payment arrangements when appropriate.</li><li>
Researches patient accounts, processes refunds, and pay in full discounts.</li><li>
Communicates with physicians, patient care staff and hospital/clinic reception regarding out of network insurance status, medical urgency, and other patient billing/ insurance issues.</li><li>
Thorough understanding of how to identify if charges are correct.</li><li>
In depth understanding of what information is available to assist in the process, such as the medical record, chart view, MPI, billing, and coding reviews as appropriate</li><li>
Navigates the billing system and review patient accounts for accuracy.</li><li>
Initiates appropriate follow-up with patients, billing department, coding department, and insurance companies to ensure payment for services.</li><li>
Familiar with managed care contract reimbursement rates.</li><li>
Understands terminology associated with contracts as well as familiar with terminology and calculations used on a payment voucher and patient's explanation of benefits.</li><li>
Understands Governmental and Commercial insurance reimbursement rates.</li><li>
Maintains an extensive knowledge base of programs offered through the government, the insurance marketplace, Care Credit, foundation grants, and other financial resource options.</li><li>
Assists patients in obtaining copay and drug replacement assistance for services provided.</li><li>
Screens patients in need and provides assistance with completion of the charity care application process.</li><li>
Screens self-pay patients for presumptive eligibility for Medicaid and performs necessary follow-up to ensure coverage is in place.</li><li>
Initiates appropriate follow-up with patients, insurance companies or billing department to ensure payment for services.</li><li>
Completes insurance eligibility, benefit verification and pre-certifications as required.</li><li>
Monitors patient work queues and resolve outstanding balance issues.</li><li>
Contacts patients with self-pay balances to collect payment, set payment arrangements, or provide assistance with financial resources.</li><li>
Responds to patient inquiries via in person, mail, phone, and/or email.</li><li>
Sends stat requests to appropriate department and with the partner as needed to resolve patient issues/questions.</li><li>
Responds to third party and patient requests on credit balances and initiates refund process in the event monies are due back to the payer or patient.</li><li>
 Acts as a liaison between the patient, payors, and Mercyhealth partners.</li><li>
Meets Patient Access department guidelines for daily patient contact, collection goals, and department benchmarks.</li><li>
Follows documentation standards on all patient encounters on appropriate patient account/claim utilizing notes. Ensures account is updated to accurately reflect the current status.</li><li>
Performs high level service recovery to resolve patient concerns. Manages complaints and grievances and follows through until resolution is in place.</li><li>
Researches denied claims through review of system/account/process to reconcile information. Manages access to multiple insurance websites to assist patients will billing, claim, and denial concerns.</li><li>
Uses good judgments in highly emotional and demanding situations.</li><li>
Reacts to frequent changes in duties and volume of work.</li><li>
Manages multiple tasks with ease and efficiency.</li><li>
Works independently with minimal supervision and be result oriented.</li><li>
Effective interpersonal skills, including the ability to promote teamwork.</li><li>
Ensures a high level of customer satisfaction including employees, patients, visitors, physicians, and external stakeholders.</li><li>
 Provide training and mentoring.</li><li>
 Participates in educational programs to meet mandatory requirements and identified needs with regard to position and personal growth.</li><li>
Performs other duties as assigned.</li></ul>
EDUCATION AND/OR EXPERIENCE
Graduate of high school preferred 
Two years customer service and/or collections experience. 
Knowledge of reimbursement practices for commercial and government payers preferred. 
Medical terminology preferred. 
CERTIFICATION/LICENSURE
N/A
OTHER SKILLS AND ABILITIES 
Excellent oral and written communication skills/organizational skills. 
Strong problem-solving skills. 
Knowledge of various health care systems and databases desirable. 
Knowledge of general computer applications (word, excel, outlook, etc.) 
Ability to multitask and prioritize tasks accordingly 
Ability to handle challenging conversations professionally 
 
Language Skills 
Ability to read and interpret documents such as emails, insurance documents, guidelines, instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak and communicate effectively with customers and other partners. Ability to speak Spanish desirable. 
 
Mathematical Skills 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret basic graphs. 
 
Reasoning Ability 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 
 
Computer Skill 
To perform this job successfully, an individual should have knowledge of general computer applications. Database software, payor sites for claims and authorization statuses, and eligibility software, and Microsoft Office Suite (primarily Word and Excel). Must be able to multitask and toggle between screens, document in different systems timely, thoroughly, and efficiently. 
 
LEVEL OF SUPERVISION
Some independent judgment is required, but alternatives are limited by standard practices or procedures.
SUPERVISES
There are no supervisor responsibilities for this position.
PAY RANGE:
$18.65 - $27.97
Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
<ul><li>Medical, Dental, Vision</li><li>
Life &amp; Disability Insurance</li><li>
FSA/HSA Options</li><li>
Generous, accruing paid time off</li><li>
Paid Parental and caregiver leave</li><li>
Career advancement and educational opportunities</li><li>
Tuition and certification reimbursement</li><li>
Certification Reimbursement</li><li>
Well-being Programs</li><li>
Employee Discounts</li><li>
On-Demand Pay</li><li>
Financial Education</li><li>
Annual recognition/awards events</li><li>
Partner appreciation days</li><li>
Family entertainment/attractions discount</li><li>
Community service/improvement opportunities</li></ul>
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don&rsquo;t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
<ul><li>#1 in the nation on AARP's Best Employers for Workers Over 50</li><li>
One of Working Mother magazine's 100 Best Companies for Working Mothers</li><li>
A Top 50 Company and Top 10 Nonprofit for Executive Women</li></ul></div>

Financial Resource Specialist

Join Mercyhealth and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.