Qureos Mentor

Merlin Entertainments

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Assistant Attraction Manager</b></h1>
</div></div><div>Location (Country-State-City) US-MI-Auburn Hills
</div><div></div><div><div><div><div>Job ID</div>
<div>2026-11811
</div></div><div><div>Employment Type</div>
<div>Full-Time
</div></div><div><div>Offer/Contract Type</div>
<div>At Will (US Only)
</div></div><div><div>Location Name
</div><div>SEA LIFE Michigan
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>What you'll bring to the team<br>
</b></h2>
<div></div><div><div><div><div>Step into the spotlight as our Assistant Attraction Manager - Cluster and help make every guest visit magical!    You will lead your team at Sea Life and Peppa Pig World of Play to deliver unforgettable, world-class experiences while ensuring the smooth, safe, and efficient day-to-day running of assigned areas of the attraction. You will inspire your team, manage processes and vendors proactively, and drive operational excellence and profitability. Our attractions are open every day of the year, so flexibility is key as weekends and holidays are when the magic truly comes to life! ✨
</div></div></div></div><h2 class="jobSectionHeader"><b>Qualifications &amp; Experience
</b></h2><div><div><div><div><b>Key Responsibilities:</b></div><ul><li><div>
Drive guest satisfaction and operational performance by meeting or exceedingly daily, weekly, and annual KPIs, Per Cap, Transaction Value, and Mystery Visit targets.</div></li><li><div>
Lead the Guest Experience Team to deliver world-class, guest-obsessed service every day.</div></li><li><div>
Recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and Personal Development Plans.</div></li><li><div>
Ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas.</div></li><li><div>
Serve as Manager on Duty when required, confidently covering all guest-facing positions as needed.</div></li><li><div>
Partner with the General Manager to create compliant labor budgets, schedules, and operational plans for various day-types and seasonal needs.</div></li><li><div>
Monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the GM.</div></li><li><div>
Analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability.</div></li><li><div>
Collaborate with Marketing and Sales (as directed by GM) to support events, new exhibits, and special initiatives.</div></li><li><div>
Lead by example, promoting positivity, teamwork, and Merlin Values at every opportunity.</div></li><li><div>
Maintain compliance with internal audits, health and safety standards, and all company policies.</div></li><li><div>
Perform other duties as assigned to ensure smooth and magical operations for guests and staff.</div></li></ul><div><b>
Education and Experience:</b></div>
 <ul><li>  High school diploma or GED required; college degree is a plus.<br>
</li>
 <li>  Minimum of three years in the service industry with at least three years in a management or leadership role, ideally in a theme park, attraction, museum, hotel, theater, or similar guest-focused environment.<br>
</li>
 <li>  Proven track record of leading teams, developing talent, and inspiring colleagues to deliver magical guest experiences.<br>
</li>
 <li>  Ability to juggle multiple projects, priorities, and fast-paced operational challenges with confidence and flexibility.<br>
</li>
 <li>  Strong computer skills including Microsoft Excel, Outlook, and Word.<br>
</li>
 <li> ️ Excellent communication, interpersonal, and organizational skills.<br>
</li>
 <li>  Highly motivated, hands-on leader who thrives in a fun, dynamic environment and knows how to bring out the best in their team.<br>
</li><li>
✨ A passion for creating unforgettable guest experiences and helping the team succeed is a must.
</li></ul></div></div></div><h2 class="jobSectionHeader"><b>Benefits
</b></h2><div><div><div><h3 class="jobSectionHeader"><b>The Perks of the Magic</b><b> ✨</b></h3>
 <ul><li>  <b>Fantastic Health Coverage:</b> Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.</li>
 <li>  <b>Generous Paid Time Off:</b> Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.</li>
 <li> ️ <b>Merlin Magic Pass:</b> Share the fun with free entry for you, your family, and friends to our world-famous attractions.</li>
 <li>  <b>Recognition and Rewards:</b> Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.</li>
 <li>  <b>401(k) Savings Plan:</b> Build your future with our company-matched retirement program.</li>
 <li>  <b>Tuition Assistance:</b> Pursue your passions with educational support and reimbursement programs.</li>
 <li>  <b>Growth and Development:</b> Learn, grow, and take your career to new heights with endless opportunities for advancement.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Pay Range
</b></h2><div><div><div>From USD $62,000.00/Yr.</div></div></div></div>

ASSISTANT ATTRACTION MANAGER

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Admissions Lead - Peppa Pig World of Play Michigan</b></h1>
</div></div><div>Location (Country-State-City) US-MI-Auburn Hills
</div><div></div><div><div><div><div>Job ID</div>
<div>2026-11809
</div></div><div><div>Employment Type</div>
<div>Full-Time
</div></div><div><div>Offer/Contract Type</div>
<div>At Will (US Only)
</div></div><div><div>Location Name
</div><div>Peppa Pig World of Play Michigan
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>What you'll bring to the team<br>
</b></h2>
<div></div><div><div><div><div><b>Be the first smile. Lead the fun&mdash;one little guest at a time.     </b></div><div></div><div><br>
At <b>Peppa Pig World of Play</b>, our Admissions Shift Leads play a key role in creating joyful first impressions for every family that walks through our doors. This hands-on leadership position is perfect for emerging leaders who love being on the floor, supporting a team, and making sure each guest&rsquo;s visit starts with smiles and excitement     ️</div><div></div><div><br>
As an Admissions Shift Lead, you&rsquo;ll balance guest-facing action with real-time leadership&mdash;coaching team members, managing guest flow, and jumping in wherever needed to keep the experience safe, playful, and seamless. In a warm, supportive environment, you&rsquo;ll grow your leadership skills while helping create magical memories for young children and their families   ✨</div>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications &amp; Experience
</b></h2><div><div><div><h3 class="jobSectionHeader"><b>Why You&rsquo;ll Love This Role   </b></h3><ul><li><div>
A hands-on leadership role where you lead from the floor, not behind a desk   </div></li><li><div>
A bright, playful, and family-friendly workplace full of smiles and laughter   &zwj;  &zwj;  &zwj;    </div></li><li><div>
Opportunities to build leadership, coaching, and operational experience   </div></li><li><div>
A supportive team culture that encourages learning, growth, and teamwork   </div></li></ul><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do   </b></h3><div>
As an Admissions Shift Lead, you&rsquo;ll balance hands-on leadership with guest-facing action. You won&rsquo;t just supervise&mdash;you&rsquo;ll jump in, support your team, and help create an amazing experience for every guest.</div><div>
Day to day, you will:</div><ul><li><div>
Lead daily Admissions operations to ensure safe, efficient, and guest-ready entry   ️  </div></li><li><div>
Assign, guide, and support front-line hosts throughout each shift   ️  </div></li><li><div>
Actively manage queues and guest flow during busy periods ️➡️</div></li><li><div>
Lead by example by stepping into host positions when needed   </div></li><li><div>
Deliver outstanding guest service and confidently handle guest recovery situations     ️</div></li><li><div>
Uphold all health, safety, and operational standards    ️</div></li><li><div>
Coach, motivate, and recognize team members to drive engagement and performance     </div></li><li><div>
Support training across safety procedures, food safety, retail standards, and profit protection     </div></li><li><div>
Partner with other departments to resolve issues quickly and maintain a smooth guest experience     </div></li><li><div>
Assist with scheduling, inventory, stocking, and team engagement when not acting as Supervisor on Duty     </div></li></ul><h3 class="jobSectionHeader"><b>
What We&rsquo;re Looking For   </b></h3><div>
We&rsquo;re looking for an energetic, people-first leader who loves working with children and families and enjoys making a difference in real time.</div><div>
You&rsquo;ll be successful if you have:</div><ul><li><div>
A high school diploma or GED (college coursework or degree preferred)   </div></li><li><div>
At least six months of experience in attractions, entertainment, childcare, hospitality, retail, or other guest-facing roles     </div></li><li><div>
Previous experience leading, training, or mentoring team members   &zwj;  </div></li><li><div>
Strong communication skills with a cheerful, positive leadership style     </div></li><li><div>
A genuine passion for creating magical, playful experiences for young children and their families     </div></li><li><div>
Comfort using point-of-sale systems and basic office technology     </div></li><li><div>
The ability to stay organized, calm, and guest-focused in a fast-paced environment   </div></li><li><div>
Flexible availability, including weekends, holidays, and peak seasons     </div></li></ul><div><i>
Let&rsquo;s make every visit full of giggles, snorts, and muddy-puddle-sized fun!       </i></div>
</div></div></div><h2 class="jobSectionHeader"><b>Benefits
</b></h2><div><div><div><h3 class="jobSectionHeader"><b>Why You&rsquo;ll Love Working Here
</b></h3><h3 class="jobSectionHeader"><b>The Perks of the Magic</b><b> ✨</b></h3>
 <ul><li>  <b>Fantastic Health Coverage:</b> Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.</li>
 <li>  <b>Generous Paid Time Off:</b> Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.</li>
 <li> ️ <b>Merlin Magic Pass:</b> Share the fun with free entry for you, your family, and friends to our world-famous attractions.</li>
 <li>  <b>Recognition and Rewards:</b> Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.</li>
 <li>  <b>401(k) Savings Plan:</b> Build your future with our company-matched retirement program.</li>
 <li>  <b>Tuition Assistance:</b> Pursue your passions with educational support and reimbursement programs.</li>
 <li>  <b>Growth and Development:</b> Learn, grow, and take your career to new heights with endless opportunities for advancement.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Pay Range
</b></h2><div><div><div>USD $15.73/Hr.</div></div></div></div>

ADMISSIONS LEAD - PEPPA PIG WORLD OF PLAY MICHIGAN

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Security Operations Lead</b></h1>
</div></div><div>Location (Country-State-City) US-CA-Carlsbad
</div><div></div><div><div><div><div>Job ID</div>
<div>2026-11659
</div></div><div><div>Employment Type</div>
<div>Full-Time
</div></div><div><div>Offer/Contract Type</div>
<div>At Will (US Only)
</div></div><div><div>Location Name
</div><div>LEGOLAND California
</div></div><div><div>Job Locations
</div><div>US-CA-Carlsbad
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>What you'll bring to the team<br>
</b></h2>
<div></div><div><div><div><div><p>The Security Operations Lead is a hands-on leadership role focused on the daily delivery of a safe and secure environment for the LEGOLAND California Resort. This role ensures security, safety, compliance, operational readiness and guest satisfaction with LEGOLAND standards while delivering excellent customer service.</p><p>
The Security Operations Lead works under the direction of the Security Operations Manager and Security Supervisors supporting operations in real time while leading the team on shift. The Security Operations Lead is often the first point of contact for security and safety incidents. This role is critical to seamless operations and on-the-day leadership of the team.</p></div><p></p><p><b><br>
Daily Operational Execution</b><b>:</b></p><ul><li>
Patrol all resort areas and maintain access control</li><li>
Respond to incidents to include but not limited to disturbances, lost children, theft, vandalism, intoxicated/disorderly persons, lost and found, medical emergencies, fire alarms, and on-property traffic collisions.</li><li>
Operate the Park Dispatch Center (LEGOBASE) as required.</li><li>
Monitor Closed Circuit Television Systems (CCTV).</li><li>
Conduct guest and employee screening at entrances and exits.</li><li>
Complete detailed incident and injury reports.</li><li>
Blood Borne Pathogens</li><li>
Process and complete Lost and Found property and reporting.</li><li>
Operate tools or equipment for which properly trained and authorized.</li><li>
Knowledge and execution of the Resort Emergency Action Plan as needed.</li><li>
Support the Security Operations Manager and Security Supervisors with other duties as assigned.</li></ul><p><b>
Guest Obsession</b><b>:</b></p><ul><li>
Deescalate guest, vendor and internal MC disputes. Coordinate with Carlsbad Police Department (CPD) as needed.</li><li>
Act as a visible presence to support guest satisfaction and safety.</li><li>
Support guest obsession by role-modelling LEGOLAND standards and taking ownership of guest satisfaction</li><li>
Provide excellent customer service to guests, vendors, and Model Citizens.</li></ul><p><b>
Team Leadership:</b></p><ul><li>
Deliver role-specific training and ongoing mentoring to frontline colleagues.</li><li>
Support on-the-job training and mentoring to help Model Citizens develop confidence, consistency, and role knowledge.</li><li>
Deliver briefing and coordinate daily tasks while setting expectations and supporting success on shift.</li><li>
Identify skill gaps and escalate development needs to the Senior Security and Incident Manager, Security Operations Manager, and Security Supervisors.</li></ul><ul><li>
Actively fosters a positive and engaged team culture, in line with Merlin&rsquo;s values.</li></ul><p><b>
Security, Safety and Compliance:</b></p><ul><li>
Monitor your functional area to ensure all operational security, safety and compliance standards are being followed.</li><li>
Be prepared to manage and support incidents and lead basic emergency responses such as evacuations resulting from earthquakes, fires, active shooters, severe weather or other unforeseen circumstances.</li><li>
Familiarity with Security Department Standard Operating Procedures and Resort Emergency Action Plans.</li><li>
Report hazards, safety concerns, or maintenance issues promptly and clearly.</li></ul><p><b>
Brand Standards and Presentation</b><b>:</b></p><ul><li>
Maintain exceptional presentation and cleanliness standards across all areas, aligned to LEGOLAND brand expectations.</li><li>
Proactively check signage, show readiness, visual standards, and Model Citizen appearance across your area.</li><li>
Support venue readiness for shows, educational experiences, and character or build activations.</li></ul><p><b>
Collaboration and Communication</b></p><ul><li>
Work closely with your Security Operations Manager, Security Supervisors, and peer Security Leads to deliver a seamless guest experience across the zone.</li><li>
Escalate guest, staffing, cleanliness or operational concerns quickly and appropriately.</li><li>
Keep Model Citizens informed of key updates, priorities, and procedural changes throughout the day.</li></ul><br>
<div></div>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications &amp; Experience
</b></h2><div><div><div><p><b>Leadership and Decision-Making</b><br>
Proven ability to lead and support Model Citizens in live operations. Comfortable making informed, on-the-spot decisions while maintaining calm under pressure and driving performance on shift.</p><p><b>
Guest-Centric Approach</b><br>
Strong focus on delivering high-quality guest experiences through service recovery, visible leadership, and coaching others in real time. Confident handling escalations and taking ownership of guest issues.</p><p><b>
Operational Expertise</b><br>
Solid understanding of frontline operations across rides, admissions, retail, build experiences, SEA LIFE, and Water Park. Experienced in supporting daily procedures, safety protocols, and functional delivery.</p><p><b>
Communication and Collaboration</b><br>
Skilled at communicating clearly with Model Citizens, peers, and leaders. Builds trust and drives teamwork across departments to keep the operation running smoothly.</p><p><b>
Problem-Solving and Adaptability</b><br>
Able to respond quickly to operational changes, guest feedback, and resource issues. Works flexibly in-position alongside the team to maintain standards and solve problems without delay.</p><p></p><p><b><br>
Continuous Improvement</b><br>
Keen to improve processes and coach others. Identifies training needs and shares feedback that helps the team grow and succeed long term.</p><p></p><p><b><i><br>
Availability</i></b><br>
<i>This is a full-time role. Must be available to work weekends, holidays, and varying shifts to support Resort operations.</i></p><p></p><p><i><br>
Must be 18+ and possess a current Guard Card in the State of CA.</i></p><p></p><div><p><b><br>
Behaviors</b></p></div><p>
A Merlin job is like no other. Our values&mdash;<b>Own Your Craft</b>, <b>Go Together</b>, <b>Enjoy the Ride</b>, <b>Drive &amp; Discover</b>, and <b>We Care</b>&mdash;guide the behaviors that set us apart. By living these values, we bring joy, create connections, and make lasting memories for our guests, while fostering a positive and supportive environment where everyone can thrive.</p><br>
<p></p>
</div></div></div><h2 class="jobSectionHeader"><b>Benefits
</b></h2><p></p><h2 class="jobSectionHeader"><b>Pay Range
</b></h2><div><div><div>Compensation between USD $22.00/Hr.-USD $22.00/Hr.</div></div></div></div>

SECURITY OPERATIONS LEAD

Join Merlin Entertainments and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Merlin Entertainments

About Company

ASSISTANT ATTRACTION MANAGER

ADMISSIONS LEAD - PEPPA PIG WORLD OF PLAY MICHIGAN

SECURITY OPERATIONS LEAD