Qureos Mentor

Merlin Entertainments

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Retail Manager - Cluster</b></h1>
</div></div><div>Location (Country-State-City) US-MI-Auburn Hills
</div><div></div><div><div><div><div>Job ID</div>
<div>2025-10271
</div></div><div><div>Employment Type</div>
<div>Full-Time
</div></div><div><div>Offer/Contract Type</div>
<div>At Will (US Only)
</div></div><div><div>Location Name
</div><div>SEA LIFE Michigan
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>What you'll bring to the team
</b></h2><div></div><div><div><div><div>Step right up and lead the fun!    As our Retail Manager - Cluster, you&rsquo;ll keep the excitement going behind the scenes by overseeing our Retail and Food &amp; Beverage locations at Sea Life and Peppa Pig World of Play to ensure every guest experience is as smooth as it is memorable. You&rsquo;ll inspire your team, drive sales, and partner with vendors to keep our shelves stocked and smiles shining. With our attractions open every day of the year, flexibility is key as weekends and holidays are when the magic truly happens! &#10024;
</div></div></div></div><h2 class="jobSectionHeader"><b>Qualifications &amp; Experience
</b></h2><div><div><div><h3 class="jobSectionHeader"><b>Key Responsibilities:</b></h3><ul><li><p>
Drive sales and guest satisfaction by meeting or exceeding daily, weekly, and annual performance goals, including Per Cap, Transaction Value, KPI, and Mystery Visit targets.</p></li><li><p>
Lead, coach, and inspire the Retail Team to deliver world-class, <i>guest-obsessed</i> experiences every day.</p></li><li><p>
Recruit, train, and develop team members, ensuring they are equipped for success through ongoing coaching, performance reviews, and personal development plans.</p></li><li><p>
Manage merchandising, inventory control, and ordering schedules to maximize sales and minimize waste or loss.</p></li><li><p>
Partner with the General Manager to plan and execute budgets, schedules, merchandising, and seasonal sales strategies.</p></li><li><p>
Oversee stock flow and timing to optimize key trading periods and maintain IP compliance.</p></li><li><p>
Ensure operational excellence in service, cleanliness, safety, and presentation across all Retail and Food &amp; Beverage locations.</p></li><li><p>
Serve as Duty Manager on a rotating basis, supporting overall attraction operations and guest experience.</p></li><li><p>
Analyze financial and performance reports to identify trends, recommend improvements, and celebrate wins.</p></li><li><p>
Maintain compliance with all internal audits, Health &amp; Safety standards, and company policies.</p></li><li><p>
Foster clear communication across the Retail Team and Senior Leadership Team, actively leading daily and shift briefings.</p></li><li><p>
Champion fun, positivity, and teamwork while leading by example to make every day magical for guests and staff alike.</p></li><li><p>
Perform other duties as assigned to keep the operation running smoothly and successfully.</p></li></ul><p><b>
Education and Experience:</b></p>
 <ul><li>  High school diploma or GED required; college degree preferred.</li>
 <li>  Minimum of three years in retail or food and beverage, including at least three years in a management role within a theme park, attraction, museum, hotel, theater, or similar guest-focused environment.</li>
 <li>  Proven ability to manage multiple projects and priorities in a fast-paced setting.</li>
 <li>  Strong computer skills, especially with Microsoft Excel, Outlook, and Word.</li>
 <li>  A hands-on, self-motivated leader who inspires teamwork and delivers exceptional guest experiences.</li>
 <li> &#65039; Excellent communication, organization, and interpersonal skills with a passion for creating unforgettable moments for every visitor.</li></ul><p><b>
Licenses and Certifications:</b></p><ul><li>
Able and willing to obtain any licenses or certifications needed to keep the fun running safely and in compliance with all requirements.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Benefits
</b></h2><div><div><div><h3 class="jobSectionHeader"><b>The Perks of the Magic</b><b> &#10024;</b></h3>
 <ul><li>  <b>Fantastic Health Coverage:</b> Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.</li>
 <li>  <b>Generous Paid Time Off:</b> Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.</li>
 <li> &#65039; <b>Merlin Magic Pass:</b> Share the fun with free entry for you, your family, and friends to our world-famous attractions.</li>
 <li>  <b>Recognition and Rewards:</b> Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.</li>
 <li>  <b>401(k) Savings Plan:</b> Build your future with our company-matched retirement program.</li>
 <li>  <b>Tuition Assistance:</b> Pursue your passions with educational support and reimbursement programs.</li>
 <li>  <b>Growth and Development:</b> Learn, grow, and take your career to new heights with endless opportunities for advancement.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Pay Range
</b></h2><div><div><div>From USD $60,000.00/Yr.</div></div></div></div>

RETAIL MANAGER - CLUSTER

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Assistant Manager - Cluster</b></h1>
</div></div><div>Location (Country-State-City) US-MI-Auburn Hills
</div><div></div><div><div><div><div>Job ID</div>
<div>2025-10274
</div></div><div><div>Employment Type</div>
<div>Full-Time
</div></div><div><div>Offer/Contract Type</div>
<div>At Will (US Only)
</div></div><div><div>Location Name
</div><div>SEA LIFE Michigan
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>What you'll bring to the team<br>
</b></h2>
<div></div><div><div><div><div>Step into the spotlight as our Assistant Manager - Cluster and help make every guest visit magical!    You will lead your team at Sea Life and Peppa Pig World of Play to deliver unforgettable, world-class experiences while ensuring the smooth, safe, and efficient day-to-day running of assigned areas of the attraction. You will inspire your team, manage processes and vendors proactively, and drive operational excellence and profitability. Our attractions are open every day of the year, so flexibility is key as weekends and holidays are when the magic truly comes to life! &#10024;
</div></div></div></div><h2 class="jobSectionHeader"><b>Qualifications &amp; Experience
</b></h2><div><div><div><p><b>Key Responsibilities:</b></p><ul><li><p>
Drive guest satisfaction and operational performance by meeting or exceedingly daily, weekly, and annual KPIs, Per Cap, Transaction Value, and Mystery Visit targets.</p></li><li><p>
Lead the Guest Experience Team to deliver world-class, guest-obsessed service every day.</p></li><li><p>
Recruit, onboard, train, and develop team members, supporting growth through coaching, appraisals, and Personal Development Plans.</p></li><li><p>
Ensure the highest standards of service, cleanliness, safety, and technical operation across all assigned areas.</p></li><li><p>
Serve as Manager on Duty when required, confidently covering all guest-facing positions as needed.</p></li><li><p>
Partner with the General Manager to create compliant labor budgets, schedules, and operational plans for various day-types and seasonal needs.</p></li><li><p>
Monitor, maintain, and enhance the visual appeal and functionality of assigned areas, recommending improvements to the GM.</p></li><li><p>
Analyze financial, admission, and performance reports to recommend operational enhancements and drive profitability.</p></li><li><p>
Collaborate with Marketing and Sales (as directed by GM) to support events, new exhibits, and special initiatives.</p></li><li><p>
Lead by example, promoting positivity, teamwork, and Merlin Values at every opportunity.</p></li><li><p>
Maintain compliance with internal audits, health and safety standards, and all company policies.</p></li><li><p>
Perform other duties as assigned to ensure smooth and magical operations for guests and staff.</p></li></ul><p><b>
Education and Experience:</b></p>
 <ul><li>  High school diploma or GED required; college degree is a plus.<br>
</li>
 <li>  Minimum of three years in the service industry with at least three years in a management or leadership role, ideally in a theme park, attraction, museum, hotel, theater, or similar guest-focused environment.<br>
</li>
 <li>  Proven track record of leading teams, developing talent, and inspiring colleagues to deliver magical guest experiences.<br>
</li>
 <li>  Ability to juggle multiple projects, priorities, and fast-paced operational challenges with confidence and flexibility.<br>
</li>
 <li>  Strong computer skills including Microsoft Excel, Outlook, and Word.<br>
</li>
 <li> &#65039; Excellent communication, interpersonal, and organizational skills.<br>
</li>
 <li>  Highly motivated, hands-on leader who thrives in a fun, dynamic environment and knows how to bring out the best in their team.<br>
</li><li>
&#10024; A passion for creating unforgettable guest experiences and helping the team succeed is a must.
</li></ul></div></div></div><h2 class="jobSectionHeader"><b>Benefits
</b></h2><div><div><div><h3 class="jobSectionHeader"><b>The Perks of the Magic</b><b> &#10024;</b></h3>
 <ul><li>  <b>Fantastic Health Coverage:</b> Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.</li>
 <li>  <b>Generous Paid Time Off:</b> Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.</li>
 <li> &#65039; <b>Merlin Magic Pass:</b> Share the fun with free entry for you, your family, and friends to our world-famous attractions.</li>
 <li>  <b>Recognition and Rewards:</b> Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.</li>
 <li>  <b>401(k) Savings Plan:</b> Build your future with our company-matched retirement program.</li>
 <li>  <b>Tuition Assistance:</b> Pursue your passions with educational support and reimbursement programs.</li>
 <li>  <b>Growth and Development:</b> Learn, grow, and take your career to new heights with endless opportunities for advancement.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Pay Range
</b></h2><div><div><div>From USD $62,000.00/Yr.</div></div></div></div>

ASSISTANT MANAGER - CLUSTER

Join Merlin Entertainments and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Merlin Entertainments

ABOUT_COMPANY

RETAIL MANAGER - CLUSTER

ASSISTANT MANAGER - CLUSTER