Qureos Mentor

MeshSquare

Mesh Sq are looking for a Bilingual Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role.Responsibilities:Answering inbound patient calls and scheduling appointments.Adding new patients to the system if it does not exist already.Coordinating with doctor&rsquo;s offices in the US regarding office hours, appointments and location changes, etc.Gathering details of patient queries for any results and medications and relaying info to the doctor&rsquo;s office.Handle other duties as needed.Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.Identify client needs, and respond in a professional, efficient, and courteous manner.Solve queries from patients regarding their medical issuesHandling Front Desk (USA)2 to 3 years of hands-on experience in customer support and any call center experience.Requirements:Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)Experience in MS Office (Word, Excel, PP)Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer supportAvailable to work during US working hoursIf you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to hr@meshsq.com by 30th April 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.Job Rewards and BenefitsPaid LeavesLucrative Monthly Bonuses (TBD)HR BonusInflation BonusPromotionIncrementsMedical (TBD)Employee Equity Funds Program (EEFP)Saturday and Sunday OffTransportation allowances only for female staffComplementary Food (Dinner) &amp; Tea/Green Tea (Two times)Office # 1, 5th Floor, Gold Mark Plaza, Asghar Mall Rd, Asghar Mall Scheme, Rawalpindi, Punjab 46000Special Note: This job is not for fresh candidates.Job Timing:05:30 PM To 02:30 AMJob Type: Full-timeExperience:<ul><li>Patient help desk: 2 years (Preferred)</li></ul>Work Location: In person

Patient Help Desk (Medical Billing)

Pay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeExperience:<ul><li>IT CSR: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative (IT Solutions)

We are seeking an experienced and results-driven Project Manager to lead the planning, execution, and optimization of initiatives related to niche medical products and solutions. The ideal candidate will have a strong understanding of the North American healthcare market, excellent coordination skills, and the ability to work cross-functionally to ensure timely and compliant delivery of projects.This role requires a balance of strategic thinking, hands-on execution, and stakeholder collaboration within regulated healthcare environments.Key Responsibilities1. Project Planning &amp; Execution<ul><li>Lead end-to-end project planning, execution, and delivery for medical sector initiatives.</li><li>Define project scope, timelines, milestones, and deliverables in alignment with business objectives.</li><li>Ensure projects are completed on time, within scope, and within allocated resources.</li></ul>2. Market Research &amp; Strategic Input<ul><li>Conduct research to identify niche opportunities, market trends, and unmet needs within the healthcare sector.</li><li>Analyze competitive landscapes to support informed decision-making for product and market strategies.</li><li>Provide strategic insights to support product positioning and growth initiatives.</li></ul>3. Product &amp; Go-To-Market Support<ul><li>Support go-to-market planning and execution for niche medical products.</li><li>Coordinate with marketing and content teams to develop product documentation, case studies, and educational materials.</li><li>Ensure alignment between product objectives, marketing efforts, and compliance standards.</li></ul>4. Cross-Functional Collaboration<ul><li>Act as a central point of coordination between product development, marketing, sales, clinical, and regulatory teams.</li><li>Facilitate clear communication among stakeholders to ensure alignment and smooth execution.</li><li>Incorporate feedback from healthcare providers and internal teams into project improvements.</li></ul>5. Performance Tracking &amp; Reporting<ul><li>Define KPIs and success metrics related to project outcomes, adoption, and engagement.</li><li>Track progress, analyze performance data, and identify risks or bottlenecks.</li><li>Prepare regular project updates and performance reports for senior management.</li></ul>Qualifications<ul><li>5+ years of experience in project management, product management, or marketing, preferably in the healthcare, medical device, or health-tech industry.</li><li>Proven experience managing cross-functional projects in regulated environments.</li><li>Strong understanding of North American healthcare systems, including compliance considerations (FDA, HIPAA).</li><li>Excellent communication, documentation, and stakeholder management skills.</li><li>Ability to translate complex medical or technical concepts into clear project plans.</li></ul>Preferred Skills<ul><li>Prior experience working in the medical or healthcare sector.</li><li>Familiarity with medical product development lifecycles.</li><li>Knowledge of emerging healthcare technologies (e.g., AI in healthcare, telehealth platforms).</li></ul>Experience using project management and analytics tools.Perks &amp; Benefits:Paid LeavesHR BonusInflation BonusPromotionIncrementsMedical CoverageLeave EncashmentContributing Saving Plan (CSP)Saturday and Sunday OffComplementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Project Manager – Medical Sector

We are seeking a detail-oriented Data Verifier to review, validate, and ensure the accuracy of data received from internal teams, and external sources. The role requires strong attention to detail, consistency, and the ability to work with confidential information while meeting deadlines.Key Responsibilities<ul><li>Verify and validate data for accuracy, completeness, and consistency</li><li>Cross-check information with source documents, systems, and databases</li><li>Identify errors, discrepancies, or missing information</li><li>Update, correct, and maintain records required</li><li>Coordinate with relevant departments to resolve data-related issues</li><li>Maintain proper documentation</li><li>Ensure compliance with company policies and data confidentiality standards</li><li>Meet daily and monthly verification targets with high accuracy</li></ul>&middot; Good communication and coordination skills&middot; Ability to work under deadlines and handle repetitive tasksPerks &amp; Benefits:Paid LeavesHR BonusInflation BonusPromotionIncrementsMedical CoverageLeave EncashmentContributing Saving Plan (CSP)Saturday and Sunday OffComplementary Food (Dinner) &amp; Tea/Green Tea (Two times) Office Timings: 5:30 PM - 2:30 AMJob Type: Full-timeJob Type: Full-timeWork Location: In person

Data Verifier

We&rsquo;re looking for a creative and dynamic Social Media Marketer to join our team. If you&rsquo;re passionate about digital trends, skilled in content creation, and thrive in an ever-evolving social media landscape, this role is for you. You&rsquo;ll play a key role in developing engaging content, managing social media channels, and leveraging data to enhance our brand&rsquo;s online presence.Key Responsibilities:&middot; Create compelling and visually engaging content tailored for various social media platforms (Instagram, Facebook, LinkedIn, Twitter, etc.).&middot; Plan, schedule, and publish content across channels using social media management tools.&middot; Monitor and manage social media accounts, engage with the audience, and respond to comments in a timely manner.&middot; Work closely with the creative team to ensure all content aligns with brand guidelines and campaign goals.&middot; Stay up to date with platform changes, social media trends, and competitor strategies to identify opportunities for growth.&middot; Organize and analyze social media performance data using advanced Excel functions and formulas.&middot; Collaborate with internal teams to understand marketing goals and provide actionable insights based on social media analytics.&middot; Maintain accuracy and consistency in tracking engagement, reach, and other performance metrics.Qualifications:&middot; Bachelor&rsquo;s degree in Marketing, Communications, or a related field.&middot; Solid understanding of major social media platforms and their respective audiences and strategies.&middot; Proficiency in Microsoft Excel, including experience with advanced functions and large datasets.&middot; Strong attention to detail, accuracy, and organizational skills.&middot; Excellent written and verbal communication abilities.&middot; Ability to multitask and manage time effectively in a fast-paced environment.Experience:2 &ndash; 3 years of hands-on experience in social media marketing or a similar role.Perks &amp; Benefits:<ul><li>Paid Leaves</li><li>HR Bonus</li><li>Inflation Bonus</li><li>Promotion</li><li>Increments</li><li>Medical Coverage</li><li>Leave Encashment</li><li>Contributing Saving Plan (CSP)</li><li>Saturday and Sunday Off</li><li>Transportation allowances only for female staff</li><li>Complementary Food (Dinner) &amp; Tea/Green Tea</li></ul>Office Timing: 5:30 PM to 2:30 AMJob Type: Full-timeJob Type: Full-timeWork Location: In person

Social Media Marketer

We&rsquo;re Hiring: HR Technical Recruiter(Onsite) Job Level: Mid Level Industry: Medical Billing &amp; IT Services Location: Asghar Mall, Rawalpindi Shift Timing: 5:30 PM &ndash; 2:30 AM (Monday to Friday) Key Responsibilities: End-to-end recruitment for technical and healthcare rolesSourcing candidates through LinkedIn and other platformsScreening, shortlisting, and coordinating interviewsMaintaining recruitment data and hiring reportsEnsuring timely closure of openpositions. Requirements: Proven experience as a Technical Recruiter or HR RecruiterStrong understanding of Medical Billing &amp; IT hiringActive LinkedIn presence with 5,000+ followers Excellent communication and coordination skills.Ability to work in night shift. What We Offer:Competitive salary package and on interview will be decided Professional growth opportunities. Supportive and collaborative work environment Interested candidates may apply by sharing their CV via inbox or email on careers@meshsquare.com WhatsApp: 0340-4601109Perks &amp; Benefits:Paid Leaves HR Bonus Inflation Bonus Promotion Increments Medical Coverage Leave Encashment Contributory Saving Plan (CSP) Saturday and Sunday Off Transportation allowances are only for female staff Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeJob Type: Full-timeWork Location: In person

HR Technical Recruiter

Seeking a talented Full Stack Developer to join our dynamic and innovative team. As a Full Stack Developer,you will play a key role in developing and maintaining user-facing features using React.js and buildingefficient, testable, and reusable PHP modules. You will be responsible for creating highly scalable distributedsolutions that enhance user experiences and drive business growth. If you are passionate about cutting-edgetechnologies, possess a strong understanding of front-end and back-end development, and thrive in acollaborative environment, we want to hear from you!Responsibilities:&middot; Developing new user-facing features using React.js&middot; Build efficient, testable, and reusable PHP modules&middot; Responsible for the development and maintenance of back-end services&middot; Work across the full stack, building highly scalable distributed solutions that enable positive userexperiences and measurable business growth&middot; Develop new features and infrastructure in support of rapidly emerging business and project requirements&middot; Assume leadership of new projects, from conceptualization to deployment&middot; Ensure application performance, uptime, and scale, and maintain high standards for code quality andapplication design&middot; Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunitiesRequirements:&middot; Thorough understanding of React.js and its core principles&middot; Familiarity with Restful APIs&middot; Strong proficiency in JavaScript.&middot; Hands-on experience with web application development.&middot; Proficient in SQL and preferably using MySQL&middot; Proven experience as a Full Stack Developer or similar role.&middot; Strong knowledge of Laravel Framework&middot; Understanding of MVC design patterns&middot; Strong understanding of front-end technologies such as ReactJS, HTML 5 CSS, and Bootstrap&middot; Knowledge of object-oriented PHP programming&middot; Good to know micro-service architecture&middot; Very good analytical and problem-solving skills&middot; Familiarity with SQL/NoSQL databases and their declarative query languages&middot; Proficient understanding of Git&middot; Demonstrates ability to communicate effectively in both technical and business environments&middot; Willingness to work in a collaborative, innovative, flexible, and, team-oriented environment&middot; Effective time management, coordination skills, and ability to handle multiple projects.&middot; Database Design, MySQL query optimizations', Performance Tuning&middot; Experience in Agile development process &amp; Tools&middot; Good to have Hands-on working with AWS&middot; Knowledge of Linux commands Job Rewards and Benefits:1. Paid Leaves2. HR Bonus3. Inflation Bonus4. Promotion5. Increments6. Medical (TBD)7. Employee Equity Funds Program (EEFP)8. Saturday and Sunday Off9. Transportation allowances only for female staff10. Complementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeJob Type: Full-timeWork Location: In person

Developer Laravel + React JS

Join MeshSquare and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.