Urwah Admin

Motive

Motive empowers those who manage physical operations by providing tools that enhance safety, productivity, and profitability. Their integrated system allows safety, operations, and finance teams to oversee drivers, vehicles, equipment, and fleet-related expenses all in one place. Serving nearly 100,000 customers across various industries, including construction, field service, energy, trucking, and logistics, Motive aims to streamline operations and improve efficiency.

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 <ul>
 <li>
 About the Role:
 
 
 </li>
 </ul>
 
 Join Motive as a Business Strategy &amp; Operations Analyst II and be at the forefront of driving innovation and efficiency within our Sales Operations group. This dynamic role goes beyond traditional support, positioning you as a strategic partner to Sales &amp; Sales Ops leaders. You'll play a pivotal role in scaling our successful operations model, enabling our teams to focus on high-impact initiatives that fuel our company's growth and success.
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Data Analysis &amp; Reporting: Generate and analyze data to provide insights that drive strategic decision-making and operational efficiency.
 </li>
 <li>
 Dashboard Creation: Develop and maintain dashboards and reports that provide critical business insights.
 </li>
 <li>
 Project Management: Assist in managing multiple projects to ensure timely delivery and alignment with business objectives.
 </li>
 <li>
 Stakeholder Engagement: Collaborate with sales leaders and key stakeholders to ensure effective communication and alignment.
 </li>
 <li>
 Quality Assurance: Ensure data integrity and accuracy through meticulous quality assurance processes.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Professional Background: 1-3 years in business intelligence, sales operations, or related fields, with a focus on data analysis and reporting.
 </li>
 <li>
 Technical Skills: Proficiency in Google Sheets, Excel, and Salesforce is essential; Tableau and SQL proficiency is preferred.
 </li>
 <li>
 Analytical &amp; Communication Skills: Exceptional analytical and communication skills, with a proactive, adaptable mindset. A detail-oriented approach and commitment to delivering high-quality work.
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Business, Finance, Data Science, or a related field is encouraged; advanced degrees or relevant certifications are advantageous.
 
 
 </li>
 </ul>
 
 Please Note
 
 
 
 
 As part of the hiring process for this role, there will be an
 
 on-site round
 
 where shortlisted candidates will go through
 
 simulations that reflect real scenarios
 
 faced by analysts on our team. This includes
 
 deep-diving into raw data and crafting business narratives
 
 &mdash;a chance to showcase how you think, analyze, and communicate, beyond traditional interviews.
 
 
 
 
 We&rsquo;re excited to flip the script and create space for real-world problem-solving in the assessment process
 
 .
 
 
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Business Strategy & Operations Analyst II

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div><h2 class="jobSectionHeader">
Director, Financial &amp; Corporate Communications
 
Location: Hybrid, San Francisco
 
Department: Corporate Marketing</h2>
<h3 class="jobSectionHeader">About the Role</h3>

We&rsquo;re looking for a Director, Financial Communications to own Motive&rsquo;s financial narrative and shape how we communicate our business performance and long-term value creation. This person will lead the development and execution of high-impact communications across corporate, financial, and internal channels. This role is crucial in shaping and protecting our corporate brand and financial narrative, ensuring consistent and compelling messaging across all key stakeholders, including media, employees, investors, shareholders, and partners.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<h4 class="jobSectionHeader">Corporate &amp; Executive Communications</h4>
<ul><li>Support and execute the company&rsquo;s corporate PR strategy, including executive visibility for CEO and CFO, crisis and reputation communications, and media and investor engagement.</li>
<li>Draft and own press releases, media statements, executive quotes, investor and shareholder messaging, and other external materials.</li>
<li>Develop and execute strategies to raise visibility through earned media, owned channels, awards, speaking opportunities, and more.</li>
<li>Advise internal and external stakeholders on communication strategy and positioning.</li>
<li>Coordinate messaging and plans across teams, including Finance, Investor Relations, Legal, Marketing, International teams, executive team, and more.</li>
<li>Serve as a strategic liaison and manage day-to-day coordination with PR agencies.</li>
<li>Travel up to 15% required.</li>
</ul><h4 class="jobSectionHeader">Financial Communications</h4>
<ul><li>Partner closely with Finance, Investor Relations, and Legal teams to lead communications strategies for major financial announcements and corporate milestones.</li>
<li>Draft and refine internal and external financial materials, shareholder messaging, FAQs, and internal briefing docs.</li>
<li>Ensure financial messaging is accurate, consistent, and aligned with broader corporate communications.</li>
</ul><h4 class="jobSectionHeader">Crisis &amp; Reputation Management</h4>
<ul><li>Monitor and assess crises and issues that may impact corporate reputation, providing real-time counsel and communication plans.</li>
<li>Develop and maintain messaging frameworks and holding statements for high-risk or sensitive scenarios.</li>
<li>Lead cross-functional alignment for rapid response communications when needed, ensuring consistency and control across channels.</li>
<li>Work with cross-functional teams to lead and oversee issues and reputation management plans and support.</li>
<li>Establish playbooks and protocols for risk mitigation and incident response preparedness.</li>
</ul><h4 class="jobSectionHeader">Internal Communications</h4>
<ul><li>Develop and manage internal communications plans that keep employees informed, inspired, and aligned on corporate and financial news and updates.</li>
<li>Draft executive communications, manage content for All-Hands meetings, and lead internal message development around key corporate and financial initiatives.</li>
<li>Manage change management and executive communications for c-level executives.</li>
</ul><h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>15+ years of experience in corporate communications and public relations with a specific focus on corporate, financial communications and issues and reputation management. B2B and public company experience required.</li>
<li>Proven experience supporting high-growth technology companies through major funding, scale, or pre-IPO phases.</li>
<li>Experience turning complex financial strategy into clear messaging for internal and external audiences.</li>
<li>Demonstrated strength in media relations, with experience building and maintaining relationships with business and financial journalists.</li>
<li>Proven experience working in both in-house and PR agency environments.</li>
<li>Familiarity with M&amp;A communications and corporate transaction-related work.</li>
<li>Strong crisis communications and issues management experience.</li>
<li>Track record of collaborating effectively with cross-functional partners and agency teams.</li>
<li>Excellent written and verbal communication skills, with the ability to translate complex information into clear, credible messaging for diverse audiences.</li>
<li>Strong critical thinking skills and comfort operating in a fast-paced, deadline-driven environment, managing multiple priorities simultaneously.</li>
<li>Bachelor&rsquo;s degree in Communications, Public Relations, Journalism, or a related field. Advanced degree is a plus.</li>
<li>Strong relationships with Executives, Finance, Investor Relations, and Legal will be crucial to ensure alignment, compliance, and impact across all communications.</li>
<li>Comfort using AI-enabled tools to support messaging development, media and issues analysis, and reputational risk assessment, with sound judgment around appropriate use.</li>
<li>Willingness to work in a hybrid model alongside key executives in our San Francisco, CA office or work from New York City, NY with the ability to travel.</li>
</ul></div><div><div><div><div>
Pay Transparency 
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks &amp; Benefits. 
 
The compensation range for this position will depend on where you reside. For this role, the compensation range is:</div></div>
United States
$198,000 - $311,000 USD</div></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Director, Financial & Corporate Communications

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Who We Are:

Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.

 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

About the Role:

As an Installation Strategist in Motive&rsquo;s Installation Services team, you will play a crucial role in how Motive sells and delivers technical engagements during the pre-sales process. The ideal candidate is adept at understanding customer business needs and crafting solutions that align with those needs. This role focuses on partnering with Sales and Customer Success teams to present solutions, assist with change management, and support the successful implementation of telematics solutions in customer fleets. This role requires adaptability to work during US business hours to ensure seamless collaboration across time zones.

What You&rsquo;ll Do:
<ul>
<li>Partner with Sales: Collaborate closely with the Sales and Customer Success teams to identify and pursue new business opportunities by understanding client needs and delivering compelling solutions.</li>
<li>Develop Strategies: Create and deliver customer-centric solutions, including prospect presentations and RFP responses, ensuring they align with the client's business objectives.</li>
<li>Customer Engagement &amp; Change Management: Work directly with clients to guide them through the change management process during the implementation of telematics solutions, offering support and strategies to ensure smooth adoption and integration into their fleet operations.</li>
<li>Support Sales Processes: Contribute to the continuous improvement of sales processes and operations, ensuring alignment with overall business goals.</li>
<li>Implementation Handoff: Owns the operational handoff to Implementation Consultants and Implementation Project Managers, documentation, decisions, and context to enable seamless delivery.</li>
<li>Sales Collateral: Collaborate with the Post Sales Operations team to maintain and update sales collateral and resources, ensuring they are current and effective.</li>
<li>Continuous Improvement: Monitor the effectiveness of sales initiatives, identify areas for improvement, and provide actionable recommendations.</li></ul> 


What We&rsquo;re Looking For:
<ul>
<li>Experience: 3-5 years of experience in Professional Services, SaaS solutions, or a similar field, with a strong focus on customer engagement and solution development. Experience in the trucking, logistics, or related industries is an advantage, though not required.</li>
<li>Technical Acumen: Ability to understand technical solutions and how they meet business needs, with the capacity to present complex concepts in a clear and compelling manner.</li>
<li>Customer-Focused: Demonstrated ability to build strong relationships with clients, particularly in helping them through change management during technology implementation.</li>
<li>Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present ideas and influence stakeholders.</li>
</ul></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Installation Strategist

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Join Motive as a Business Strategy &amp; Operations Analyst II and play a key role in driving innovation, efficiency, and scale across our Sales Operations function. You&rsquo;ll act as a strategic partner to Sales and GTM leaders, using data, process optimization, and cross-functional collaboration to unlock performance across the revenue organization.
 
 
 This is a high-impact role perfect for someone who thrives in fast-paced environments, loves solving complex problems with data, and is eager to support a high-growth B2B SaaS business.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Deliver Data-Driven Insights: Analyze sales performance, funnel metrics, and operational KPIs to support decision-making.
 </li>
 <li>
 Own Dashboards &amp; Reporting: Build and maintain scalable dashboards in tools like Google Sheets, Tableau, or Salesforce to surface actionable insights.
 </li>
 <li>
 Support Strategic Projects: Assist in territory planning, pipeline forecasting, seller productivity initiatives, and tool/process improvements.
 </li>
 <li>
 Partner Across Teams: Collaborate closely with Sales, Enablement, Systems, and GTM Ops teams to align priorities and deliver results.
 </li>
 <li>
 Ensure Data Accuracy: Maintain high data integrity in Salesforce and reporting tools through quality assurance and troubleshooting.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Business Strategy, Sales Operations, Revenue Operations, or Business Intelligence.
 </li>
 <li>
 Strong technical skills in Google Sheets / Excel and Salesforce; experience with SQL, Tableau, or Looker is preferred.
 </li>
 <li>
 Strong analytical chops and a detail-oriented mindset &mdash; you love getting into the data and spotting patterns.
 </li>
 <li>
 Excellent communication skills and the ability to distill complexity into clear, actionable insights.
 </li>
 <li>
 A proactive, adaptable approach to problem-solving in a fast-moving environment.
 
 
 </li>
 </ul>
 
 Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Experience working with sales teams or GTM strategy in a high-growth B2B SaaS company.
 </li>
 <li>
 Familiarity with forecasting, lead routing, or territory management.
 </li>
 <li>
 Certifications or formal training in SQL, Tableau, Salesforce Admin, or similar.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><h3 class="jobSectionHeader">
About the Role:</h3>

As a Motive Technical Documentation Writer, you will develop, edit, and maintain customer-facing Help Center articles that empower users to get the most from our products. Working closely with cross-functional product and support teams, you'll gather essential insights and translate them into clear, helpful content for a non-technical audience.

Your responsibilities will go beyond writing&mdash;you will contribute to ongoing knowledge management initiatives, recommend improvements to the Help Center experience, and ensure our support content remains accurate and user-friendly. You'll also have opportunities to participate in a range of collaborative projects, such as Help Center coding tasks, reporting on content metrics, supporting SEO strategy, contributing to user experience (UX) research, designing chatbot flows, and crafting video scripts.

What You'll Do:
<ul>
<li>Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.</li>
<li>Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.</li>
<li>Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.</li>
<li>Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.</li>
<li>Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.</li></ul> 
 
What We're Looking For:
<ul>
<li>2+ years of relevant experience</li>
<li>Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees</li>
<li>Technical experience with SaaS and/or Hardware products</li>
<li>Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)</li>
<li>Hands-on experience with Content management system like zendesk/wordpress/hubspot</li>
<li>Experience with SEO implementation</li>
<li>Comfortable working in the US EST shift - 6 PM (PKT) to 3 AM (PKT)</li>
</ul><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</div></div>

Technical Content Writer

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 About The Role
 
 
 
 Motive is looking for an experienced Associate Manager of Technical Support to join our Global Technical Support Engineering organization. In this role, you will be focused on leading a growing team of highly technical field engineers in addition to leading strategic projects. Developing the team&rsquo;s technical knowledge and soft skills through regular meetings, objectives, and on-the-job coaching will be a critical function of the position. Motive is rapidly growing and will continue to scale at a fast pace
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide day-to-day management for direct reports, ensuring they can be successful in assigned performance objectives.
 </li>
 <li>
 Setting team goals in alignment with Technical Support objectives, and assisting direct reports in the definition and attainment of individual goals.
 </li>
 <li>
 Advocating for customers and defining ways to contribute to the customer experience continually.
 </li>
 <li>
 Key partner to product teams and development teams, collaborating with engineering to resolve core product issues.
 </li>
 <li>
 Partner with the support operations and delivery teams to identify, monitor, and report trends.
 </li>
 <li>
 Build, implement, and improve internal reporting and other processes to optimize team productivity.
 </li>
 <li>
 Serve as the top-line escalation point for high-priority support cases, including overall triage and management.
 </li>
 <li>
 Deliver strategic projects on a timely basis.
 </li>
 <li>
 Report metrics and case management updates to the Technical Support Manager and Director
 </li>
 <li>
 Speak with customers, if needed, for escalated and urgent inquiries to minimize customer churn
 </li>
 <li>
 Provide a 360 loopback to Product and Engineering
 </li>
 <li>
 Create &amp; Contribute to the knowledge base &amp; documentation of the resources and processes
 </li>
 <li>
 Shared responsibility for Manager On-Call duties as part of a schedule with the other Technical Support Managers.
 </li>
 <li>
 Proven ability to showcase change and impact on key org-level initiatives.
 </li>
 <li>
 Learn quickly and adapt to Motive&rsquo;s process and translate it into their own interactions with the team.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Minimum 2-3 years of experience in a leadership role.
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to work effectively in a team environment.
 </li>
 <li>
 Knowledge in the Motives product line.
 </li>
 <li>
 Excellent presentation skills coupled with a strong leadership presence.
 </li>
 <li>
 Communication is a core strength. Heavy focus on using data to articulate a story or an issue.
 </li>
 <li>
 Excellent time management skills and a strong sense of urgency.
 </li>
 <li>
 Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; a real passion for solving technical problems.
 </li>
 <li>
 Experience working with and improving Support ticketing systems, tools, and processes
 </li>
 <li>
 Flexibility to handle critical cases after hours as needed.
 </li>
 <li>
 Ability to communicate complex ideas effectively verbally and in writing with both customers and internal stakeholders.
 </li>
 <li>
 Preferred Skill Set: SFDC Reporting, Tableau, GSuite/MS Office, Data Analytics, etc.
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Associate Manager, Technical Support Engineering

Join Motive and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Motive

About Company

Business Strategy & Operations Analyst II

Director, Financial & Corporate Communications

Installation Strategist

Business Strategy & Operations Analyst II

Technical Content Writer

IT Support Engineer

Associate Manager, Technical Support Engineering