Urwah Admin

Motive

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The company provides a unified system for safety, operations, and finance teams to manage drivers, vehicles, equipment, and fleet-related spending. Serving nearly 100,000 customers across various industries, including construction, field service, energy, trucking, logistics, and the public sector, Motive focuses on enhancing operational efficiency and safety through innovative technology.

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
<h3 class="jobSectionHeader">
About the Role:</h3>

As a Senior Billing Specialist , you will serve as the main point of contact for all billing-related inquiries. You will be responsible for billing and processing charges, researching outstanding billing items, generating invoices, reviewing and validating refunds, and continuously providing feedback to the management team with inaccurate findings to solve problems and fine-tune processes. You will interact with internal departments to ensure the timely handling and resolution of cases and assist our sales team in an operational capacity to close a sale and generate quotes. This will require an intimate understanding of how the Quote-to-Cash process works and being able to troubleshoot issues as they come up. Motive is seeking an ambitious individual with strong organizational skills and a high level of attention to detail and accuracy to join our focused and motivated team.
<h3 class="jobSectionHeader">
What You'll Do:</h3>
<ul>
<li>Oversee the billing status of accounts by researching and resolving any billing inconsistencies, errors, and assisting in clearing all lender requirements</li>
<li>Analyze billing documents and other data for accuracy and completeness, acquiring missing or correcting data when necessary</li>
<li>Create customized funding invoices specific to each lender for the VF deals, ensuring timely billing and accuracy.</li>
<li>Escalating any discrepancies in documentation to the relevant departments.</li>
<li>Collaborate cross functionally between Sales, CS, Accounts Management, and Order Management to resolve or expedite issues.</li>
<li>Timely invoicing with accuracy.</li>
<li>Handle all billing-related cases, especially concerns related to tax issues, lender fee issues, or VF Invoice adjustments.</li>
<li>Manage the complete billing cycle, encompassing the identification and resolution of any related discrepancies or issues.</li>
<li>Ensure proper period cut-off for month-end close procedures.</li>
<li>Be the point person to answer billing-related support cases.</li>
<li>Support vendor operations and address any related concerns.</li>
<li>Work closely with other functional teams to ensure sales orders are fulfilled timely, resolve outstanding issues, and ensure data quality and accuracy</li>
<li>Provide accurate and timely reporting.</li>
<li>Generate reports based on specified needs</li>
<li>Able to run audits, identify root causes and provide timely resolution</li>
<li>Comfortable working with spreadsheets, internet applications, and ERP systems</li>
<li>Maintain the integrity and accuracy of data while entering it into various electronic systems</li>
<li>Evaluate the billing process and recommend improvements where possible</li>
<li>Handle card and ACH chargebacks end-to-end, including intake, investigation, evidence packaging, representation, and outcome booking, ensuring adherence to network/bank timelines and Motive policies.</li>
<li>Manage cancellations and early terminations, validating eligibility, coordinating with cross-functional stakeholders, and ensuring accurate billing adjustments, credits, and held-to-contract fees.</li>
<li>Support Enterprise (ENT) billing by reviewing complex contracts, validating pricing and terms, and coordinating custom invoicing or schedules to ensure accurate and timely billing for strategic accounts.</li>
<li>Perform billing audits and reconciliations (e.g., invoice vs. usage, GL tie-outs, partner funding files), identifying root causes of discrepancies and driving corrective actions with relevant teams.</li>
<li>Maintain SOX-compliant documentation and audit trails for billing changes, refunds/credits, and write-offs, ensuring readiness for internal and external audits.</li>
<li>Available to work US Hours 9 to 6</li>
</ul><h3 class="jobSectionHeader">What We're Looking For:</h3>
<ul><li>2-3 years of experience in a Billing or Billing-related role</li>
<li>Independent self-starter and adaptable in a fast-paced and changing environment</li>
<li>Excellent communication skills (written and verbal)</li>
<li>High level of attention to detail</li>
<li>Ability to work well with ambiguity, solve problems, and think on your feet</li>
<li>Expertise with Google Suite and Microsoft Office</li>
<li>A good command of Excel and Google Sheets</li>
<li>Comprehensive knowledge of Zuora is a plus</li>
<li>Expertise in Salesforce.com is a plus</li>
<li>Bachelor's (BA/BS) degree in accounting or finance is a plus</li></ul></div> 
<div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Senior Billing Specialist

<div>Motive is a dynamic agency and creative collective operating at the speed of culture. We're a collective of deep thinkers, creative makers, cultural connoisseurs, and executional aces. We create meaningful engagements between brands and their audiences, cultivating relationships that drive tangible results for our clients. And we do it with sharp strategy and powerful creative executed across all the media and touch-points key to our targets' lives.

As pioneers in the area of content, digital engagement, and innovative experiential programs, and award winners for work in TV, event, digital and social, Motive has created a culture where every individual is given an opportunity to stretch and flex their creative and executional muscles daily. We are a team of hard-working, fast-moving, energetic, passionate, driven, straight-talking creative thinkers. We like being challenged and we love the collaboration necessary to overcome the challenges and succeed.

If this sounds like a place you would thrive, let's see if we can make something happen. 

<h1 class="jobSectionHeader">
Account Supervisor, Digital &amp; Social Innovation</h1>

Help Build What's Next in Digital, Social &amp; Creator Marketing

At Motive, we believe the best marketing happens where culture, creativity, technology and commerce intersect. We're looking for an Account Supervisor, Digital &amp; Social Innovation who thrives in that space. This is more than a traditional account management role. You'll lead complex digital and social programs for some of the world's biggest brands while helping clients navigate today's evolving landscape&mdash;from social-first campaigns and creator partnerships to digital experiences, retail promotions and emerging technologies.

We're looking for someone who is equal parts strategist, operator and leader. Someone who loves bringing order to complexity, has strong opinions backed by curiosity, and gets excited about what's next. If you're constantly saving campaigns, following creators, testing new platforms and thinking about how brands can participate in culture more authentically, we'd love to meet you. 


What You'll Do:

Lead Great Work
<ul>
<li>Lead multiple digital, social and creator programs from kickoff through launch.</li>
<li>Own project scopes, timelines, budgets and delivery across multiple workstreams.</li>
<li>Keep teams aligned, projects moving and clients informed every step of the way.</li>
<li>Anticipate challenges before they happen and confidently navigate change.</li>
<li>Deliver work that is strategically sound, exceptionally organized and flawlessly executed.</li>
</ul>
Build Strong Client Partnerships
<ul>
<li>Serve as the day-to-day strategic partner for client teams.</li>
<li>Build trusted relationships through proactive communication and thoughtful recommendations.</li>
<li>Guide clients through digital strategy, social marketing, creator partnerships, promotional campaigns and emerging opportunities.</li>
<li>Present ideas with confidence and help clients make informed decisions.</li>
</ul>
Bring Innovative Thinking
<ul>
<li>Stay immersed in social platforms, creator marketing, digital trends and evolving consumer behavior.</li>
<li>Bring fresh thinking that helps brands participate authentically in culture.</li>
<li>Identify opportunities to elevate campaigns through social-first ideas, creator collaborations and connected digital experiences.</li>
<li>Partner with Strategy, Creative, Brand Experience and Integrated teams to deliver work that works harder.</li>
</ul>
Lead People
<ul>
<li>Mentor Digital Account Managers and Associate Managers.</li>
<li>Create clarity, accountability and confidence across project teams.</li>
<li>Foster collaboration and help others grow strategically and professionally.</li>
<li>Lead by example through ownership, organization and a solutions-first mindset.</li></ul> 


What We're Looking For:

We're less interested in checking every box and more interested in finding someone who's naturally curious, collaborative and excited about where marketing is headed. 


The Ideal Candidate:
<ul>
<li>Has 6-8+ years of agency or marketing experience leading digital programs.</li>
<li>Has experience developing and executing social media and creator/influencer marketing initiatives.</li>
<li>Is exceptionally organized and able to manage multiple complex workstreams simultaneously.</li>
<li>Thinks strategically while remaining highly execution-oriented.</li>
<li>Brings informed opinions and isn't afraid to challenge conventional thinking.</li>
<li>Loves learning and stays current on emerging platforms, technologies and consumer behaviors.</li>
<li>Is a proactive problem solver who sees opportunities where others see obstacles.</li>
<li>Communicates clearly with clients, partners and internal teams.</li>
<li>Enjoys mentoring others and helping teams do their best work.</li>
<li>Has experience managing budgets, timelines and client relationships.</li>
</ul>
Bonus Points If You Have Experience With:
<ul>
<li>Retail promotions or shopper marketing</li>
<li>Consumer packaged goods (CPG) brands</li>
<li>Creator and influencer partnerships</li>
<li>Social-first campaign development</li>
<li>Digital experiences, microsites or loyalty programs</li>
<li>Emerging technologies including AI, AR or new social platforms</li></ul> 


Why Motive?

We help brands connect with people through culture. Whether that's creator-led campaigns, retail experiences, digital innovation, social storytelling or emerging technology, we believe great work happens when strategy and creativity move together. You'll join a collaborative team that's constantly exploring what's next, and you'll have the opportunity to help shape it.

If that sounds exciting, we'd love to talk. 


Motive is an equal opportunity employer! We believe that a diverse team makes us stronger and smarter.
Motive recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We offer an inspiring working environment and great benefits, including health, dental, vision, matching 401-k, flex time off, and more. The starting salary for this position is between $90,000 and $105,000 annually, based on experience.

Motive has a clear vision: to be a creative leader where a diverse mix of talented people want to come, to stay and do their best work. We know our company succeeds by the hard work and dedication of our passionate and creative employees.</div>

Account Supervisor, Digital and Social Innovation (Denver)

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
As a Product Manager, you will help shape the strategy, roadmap, and execution for compliance products within Motive&rsquo;s Fleet Management portfolio. In this role, you will work closely with engineering, design, and cross-functional stakeholders to turn regulatory requirements and customer needs into high-quality products that reduce risk and deliver measurable business impact.

This role is a strong fit for someone who is customer-obsessed, data-driven, execution-oriented, and comfortable bringing clarity to ambiguous problems in a regulated environment. You should be excited by the opportunity to learn quickly, operate in a fast-paced environment, and build products that customers love. 


What You&rsquo;ll Do
<ul>
<li>Define and evolve product strategy and roadmap for compliance products in alignment with customer needs, regulatory requirements, and business goals.</li>
<li>Partner closely with engineering and design to build intuitive compliance experiences that help customers stay ahead of requirements and reduce operational risk.</li>
<li>Get close to customers, identify compliance pain points and opportunities, and translate insights into clear product requirements and priorities.</li>
<li>Drive execution from concept through launch by creating clarity, managing tradeoffs, and keeping cross-functional teams aligned on scope, timelines, and outcomes.</li>
<li>Use data and product metrics to inform prioritization, evaluate impact, and continuously improve the customer experience.</li></ul> 


What We&rsquo;re Looking For
<ul>
<li>3+ years of experience in Product Management with a track record of delivering commercially successful software products.</li>
<li>Experience building compliance products or working on regulated products is a plus.</li>
<li>Strong customer empathy and product intuition, with the ability to simplify complex problems into effective solutions.</li>
<li>A data-driven approach to decision-making, using metrics and evidence to validate assumptions and guide prioritization.</li>
<li>Sufficient technical depth to work effectively with engineers and contribute to strong product decisions.</li>
<li>Clear communication and stakeholder management skills, with the ability to influence across functions and operate effectively with remote teams in a fast-paced environment.</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Product Manager

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>

About the Role:

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement.

The person in this role will be required to travel 50-75% of the time annually.

What You'll Do:
<ul>
<li>Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.</li>
<li>Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.</li>
<li>Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.</li>
<li>Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.</li>
<li>Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.</li>
<li>Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.</li>
<li>Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.</li>
</ul>
What We're Looking For:
<ul>
<li>High school diploma or equivalent.</li>
<li>Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.</li>
<li>Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.</li>
<li>Valid driver's license and clean driving record.</li>
<li>Must be able to lift and move objects up to 50 lbs.</li>
<li>Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.</li>
<li>Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.</li>
<li>Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.</li>
<li>Excellent communication skills, capable of effectively training customers and collaborating with internal teams.</li>
<li>Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.</li>
<li>A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.</li>
<li>Spanish Language proficiency preferred</li></ul><h3 class="jobSectionHeader"> 
</h3>
</div><div>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Installations Specialist

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the Role

Motive's Strategic Analytics (SA) team drives data-informed decision-making for the Product organization. We turn business metrics and product usage data into insight that directly shapes strategy across Growth, Churn, and Profitability.

This Senior Analyst role sits at the center of Profitability &mdash; a high-visibility domain in SA right now. You will own complex COGS and gross margin analysis across Motive's hardware and software product lines, work directly with our CPO, CTO, and senior leadership, and turn ambiguous executive questions into clear, defensible analytical POVs. This is not a reporting role. This is a problem-solving role.

You will start as a pure individual contributor and own your work end-to-end. Over time, there is a real path to taking on team leadership responsibilities.

What You&rsquo;ll Do
<ul>
<li>Own end-to-end COGS and gross margin analysis for Motive&rsquo;s hardware and software product lines &mdash; including vehicle gateways, dashcams, and a growing suite of software products</li>
<li>Model cost-saving opportunities, build scenario analyses, and deliver recommendations on profitability levers directly to the CPO, CTO, and finance leadership</li>
<li>Take ambiguous, high-stakes business questions from senior stakeholders &mdash; structure them, build the analysis, and walk into executive conversations with a clear point of view</li>
<li>Partner closely with data engineering, finance, and product teams to understand cost drivers, surface insights, and influence roadmap and investment decisions</li>
<li>Navigate messy, complex data environments &mdash; establish ground truth, build reliable datasets, and create durable analytical frameworks the broader team can build on</li>
<li>Contribute to the operational rigor of the SA team: documentation, version control practices, and analytical best practices</li>
<li>Operate with minimal supervision &mdash; you own your domain, manage your own priorities, and push work forward without waiting to be told what to do next</li>
</ul>
Must Haves:
<ul>
<li>7+ years of experience in analytics, strategic finance, or a closely related field &mdash; with demonstrated depth in financial/operational modeling</li>
<li>Expert-level SQL &mdash; you write complex queries independently and fluently</li>
<li>Deep understanding of unit economics: gross margin, contribution margin, COGS structures, cost drivers, and scenario modeling</li>
<li>Proven ability to independently frame and decompose ambiguous business problems &mdash; you structure the question before you answer it</li>
<li>Strong executive communication skills &mdash; you have presented analytical findings and a clear POV directly to VP or C-suite stakeholders</li>
<li>High autonomy and self-sufficiency &mdash; you thrive in fast-moving environments where context is incomplete and priorities shift</li>
<li>Experience working in messy data environments where you have had to establish definitions, validate data quality, and build from the ground up</li>
</ul>
Strong Nice-to-Haves:
<ul>
<li>Experience with hardware + software combination products (IoT, fleet technology, consumer electronics, or similar) and how COGS behaves differently from pure SaaS</li>
<li>Python for analysis and automation</li>
<li>Hands-on experience with a modern analytics stack &mdash; dbt, Airflow, or equivalent &mdash; and opinions about how analytics teams should operate</li>
<li>Background in strategic finance, FP&amp;A, or management consulting with a strong technical layer</li>
</ul>
Who Thrives in This Role

You are the kind of analyst who treats a vague exec question as a starting point, not a blocker. You break problems down structurally, get into the data, and come back with something actionable and defensible. You are comfortable being wrong and updating your view. You do not need someone to hand you a well-defined problem &mdash; you build the definition. You care about the quality of your work and take pride in the clarity of your communication.

This role is not a good fit if you primarily want to build dashboards, manage a team, or work in a highly structured environment with clean data and well-defined scope.

What We Offer
<ul>
<li>Direct impact on Motive&rsquo;s most strategically important financial decisions</li>
<li>Close partnership with the CPO and CTO &mdash; your work shapes how senior leadership thinks about the business</li>
<li>A team that values independent thinking, intellectual rigor, and clear communication over process and hierarchy</li>
<li>Path to team leadership as the role evolves</li>
<li>Competitive compensation, benefits, and equity</li>
<li>Fully remote with a collaborative, high-trust culture</li>
</ul></div><div><div><div><div>Pay Transparency 
Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks &amp; Benefits. 
 
The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:
</div></div>San Francisco, California
$148,000 - $185,000 USD</div><div>
U.S. metropolitan areas: Los Angeles, San Diego, New York City Area, Seattle, Washington D.C.
$142,000 - $177,000 USD</div><div>
Other locations in the United States
$129,000 - $161,000 USD</div></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Senior Analyst, Strategic Analytics

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div>
Who We Are

Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we're proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020.

About the Role

As a Collections Operations Specialist, you will play a vital role in ensuring our financial health through timely, accurate payment collection, robust customer communication, and meticulous operational process management. You'll handle direct customer inquiries, process various payment types, resolve complex operational and customer cases, and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross-functionally while supporting Motive's mission and values.

What You'll Do
<ul>
<li>Accurately process and apply incoming payments (checks, wires, ACH) to the rightful customer accounts for multiple currencies (USD, CAD, MXN), using daily cash sheets and reports from bank portals.</li>
<li>Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy.</li>
<li>Ensure successful payment cases across Term Collections, Vendor Finance, Fuel Card Partners, and Credit Collections are processed efficiently and accurately.</li>
<li>Generate cases for rebates related to vendor finance cash applications.</li>
<li>Analyze credit card payment trends, identify common reasons for declines, and provide actionable recommendations to enhance payment success.</li>
<li>Create Salesforce cases for accounts where invoices remain unpaid, and assist in troubleshooting and resolving payment processing errors.</li>
<li>Professionally handle escalated customer issues and complex payment disputes, working collaboratively with customer service, finance, and legal teams to achieve swift and correct resolution.</li>
<li>Manage and resolve a wide range of operational collections cases, including refund requests, chargebacks, payment plan adjustments, account closures, bulk invoices, invoice breakdowns, split/defer payments, updating Bill-to contacts, clearing invoices for opportunity closure, hardware returns, account reactivations, W-9 form requests, and third-party collections queries.</li>
<li>Securely and accurately process customer updates to credit card and ACH payment information while ensuring compliance with privacy and data security standards.</li>
</ul><ul><li>Proactively identify and reach out to customers regarding initial payment failures, provide clear guidance on resolution steps, and facilitate updates to payment information.</li>
<li>Communicate delays in processing requests, setting clear expectations through regular updates and estimated timelines.</li>
<li>Monitor and respond to customer emails related to payments and accounts, ensuring responses within a strict 3-hour SLA.</li>
<li>Manage and resolve customer inquiries across several channels (Billing, Billing CSA, Billing CSA Priority, Billing OPS BFS, CSM, and Spanish Support), delivering prompt and consistent information.</li>
<li>Manage all ACH return and chargeback cases, identifying root causes, initiating recoveries or account updates, and communicating effectively with customers to clarify issues and guide them through resolution steps.</li>
<li>Work closely with the billing department on delinquent accounts to facilitate cancellations and transition to third-party collections if necessary.</li>
</ul>
Your Background That Likely Makes You A Match
<ul>
<li>1-2 years' experience in collections operations, payment processing, or customer-facing financial role (SaaS collections and Quote-to-Cash experience is a plus).</li>
<li>Proven ability to process payments with high attention to accuracy and detail.</li>
<li>Excellent communication skills (written and verbal), able to clearly explain payment issues and solutions to customers.</li>
<li>Independent, adaptable, and comfortable in a fast-paced, changing environment.</li>
<li>High level of proficiency with spreadsheets, banking portals, Salesforce, and ERP systems (knowledge of Zuora is a plus).</li>
<li>Demonstrated ability to reconcile financial data, solve operational problems quickly, and manage multiple case types simultaneously.</li>
<li>Receptive to feedback, open to learning, and continuous improvement.</li>
<li>Ability to work effectively under pressure and meet strict deadlines.</li>
<li>Bachelor's (BA/BS) in Accounting, Finance, or a related field preferred.</li></ul><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Collection Operation Specialist

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
Who We Are

Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we&rsquo;re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020.

About the Role

As a Collections Operations Specialist, you will play a vital role in ensuring our financial health through timely, accurate payment collection, robust customer communication, and meticulous operational process management. You&rsquo;ll handle direct customer inquiries, process various payment types, resolve complex operational and customer cases, and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross-functionally while supporting Motive&rsquo;s mission and values.

What You'll Do
<ul>
<li>Accurately process and apply incoming payments (checks, wires, ACH) to the rightful customer accounts for multiple currencies (USD, CAD, MXN), using daily cash sheets and reports from bank portals.</li>
<li>Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy.</li>
<li>Ensure successful payment cases across Term Collections, Vendor Finance, Fuel Card Partners, and Credit Collections are processed efficiently and accurately.</li>
<li>Generate cases for rebates related to vendor finance cash applications.</li>
<li>Analyze credit card payment trends, identify common reasons for declines, and provide actionable recommendations to enhance payment success.</li>
<li>Create Salesforce cases for accounts where invoices remain unpaid, and assist in troubleshooting and resolving payment processing errors.</li>
<li>Professionally handle escalated customer issues and complex payment disputes, working collaboratively with customer service, finance, and legal teams to achieve swift and correct resolution.</li>
<li>Manage and resolve a wide range of operational collections cases, including refund requests, chargebacks, payment plan adjustments, account closures, bulk invoices, invoice breakdowns, split/defer payments, updating Bill-to contacts, clearing invoices for opportunity closure, hardware returns, account reactivations, W-9 form requests, and third-party collections queries.</li>
<li>Securely and accurately process customer updates to credit card and ACH payment information while ensuring compliance with privacy and data security standards.</li>
</ul><ul><li>Proactively identify and reach out to customers regarding initial payment failures, provide clear guidance on resolution steps, and facilitate updates to payment information.</li>
<li>Communicate delays in processing requests, setting clear expectations through regular updates and estimated timelines.</li>
<li>Monitor and respond to customer emails related to payments and accounts, ensuring responses within a strict 3-hour SLA.</li>
<li>Manage and resolve customer inquiries across several channels (Billing, Billing CSA, Billing CSA Priority, Billing OPS BFS, CSM, and Spanish Support), delivering prompt and consistent information.</li>
<li>Manage all ACH return and chargeback cases, identifying root causes, initiating recoveries or account updates, and communicating effectively with customers to clarify issues and guide them through resolution steps.</li>
<li>Work closely with the billing department on delinquent accounts to facilitate cancellations and transition to third-party collections if necessary.</li>
</ul>
Your Background That Likely Makes You A Match
<ul>
<li>1-2 years&rsquo; experience in collections operations, payment processing, or customer-facing financial role (SaaS collections and Quote-to-Cash experience is a plus).</li>
<li>Proven ability to process payments with high attention to accuracy and detail.</li>
<li>Excellent communication skills (written and verbal), able to clearly explain payment issues and solutions to customers.</li>
<li>Independent, adaptable, and comfortable in a fast-paced, changing environment.</li>
<li>High level of proficiency with spreadsheets, banking portals, Salesforce, and ERP systems (knowledge of Zuora is a plus).</li>
<li>Demonstrated ability to reconcile financial data, solve operational problems quickly, and manage multiple case types simultaneously.</li>
<li>Receptive to feedback, open to learning, and continuous improvement.</li>
<li>Ability to work effectively under pressure and meet strict deadlines.</li>
<li>Bachelor&rsquo;s (BA/BS) in Accounting, Finance, or a related field preferred.</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

Please review our Candidate Privacy Notice here.

UK Candidate Privacy Notice here.

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.</div></div>

Join Motive and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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