Urwah Admin

Motive

Motive empowers those who manage physical operations by providing tools that enhance safety, productivity, and profitability. Their integrated platform allows safety, operations, and finance teams to oversee drivers, vehicles, equipment, and fleet expenditures in one system. Serving nearly 100,000 customers across various industries such as construction, energy, and logistics, Motive aims to streamline operations and improve efficiency through innovative technology.

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div>
<p><b>
Who We Are</b></p>
<p>
Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we&rsquo;re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020.</p>
<p><b>
Position Purpose</b></p>
<p>
The <b>Termed Collections Specialist (L2)</b> is responsible for the systematic reconciliation and collection of outstanding balances associated with expired or matured contract terms. This role focuses on <b>active customers</b>, ensuring that previous contract liabilities are cleared to maintain account health and support ongoing business relationships. The L2 Specialist follows established workflows to resolve high-volume, routine billing discrepancies.</p><h3 class="jobSectionHeader"><br>
<b>
Key Responsibilities</b><br>
<br>
<b>1. Active Account Outreach</b></h3>
<ul><li>Execute high-volume outbound communication (calls and emails) to active clients regarding past-due balances.</li>
<li>Deliver professional, service-oriented payment reminders that align with company brand standards.</li>
<li>Provide customers with necessary documentation, such as final invoices or statements of account.</li>
</ul><h3 class="jobSectionHeader"><b>2. Foundational Reconciliation</b></h3>
<ul><li>Review accounts to ensure that end-of-term charges (e.g., usage true-ups or equipment returns) are billed according to the standard contract.</li>
<li>Research and resolve basic billing errors, preventing the customer from closing out a prior-term balance.</li>
<li>Update the CRM/ERP system with accurate contact information and detailed interaction history.</li>
</ul><h3 class="jobSectionHeader"><b>3. Dispute Management &amp; Escalation</b></h3>
<ul><li>Identify and document customer disputes regarding end-of-term fees.</li>
<li>Resolve common, low-complexity inquiries independently using the approved Job Matrix guidelines.</li>
<li>Escalate complex disputes, high-dollar reconciliation issues, or sensitive &quot;at-risk&quot; accounts to Level Management.</li><br>
</ul>
<div><div><div><div><p><b>Competency</b></p></div><div><br>
<p><b>
Requirement</b></p></div></div><div><br>
<div>
<p><b>Education</b></p></div><div><br>
<p>
High School Diploma or GED required; Associate's degree preferred.</p></div></div><div><br>
<div>
<p><b>Experience</b></p></div><div><br>
<p>
1 year in Customer Service, Billing, or Accounts Receivable.</p></div></div><div><br>
<div>
<p><b>Tech Proficiency</b></p></div><div><br>
<p>
Basic Excel skills (sorting, data entry) and experience with CRM software.</p></div></div><div><br>
<div>
<p><b>Communication</b></p></div><div><br>
<p>
Strong verbal and written skills with a focus on de-escalation.</p></div></div><div><br>
<div>
<p><b>Core Ability</b></p></div><div><br>
<p>
Must be able to follow strict Standard Operating Procedures (SOPs).</p></div></div><br>
</div>
</div></div></div><p></p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Collections Specialist

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p><b>
About the Role:</b><br>
As a Credit Card Collections Specialist, you will manage assigned dunning queues for failed credit card payments triggered by automated billing attempts. You'll follow established SOPs to diagnose reasons for decline, contact customers promptly, guide secure payment method updates, and execute approved retries to facilitate a swift recovery. You will contribute to team recovery targets, help reduce involuntary churn, and maintain strict PCI-DSS compliance.</p>
<div><b>
What You'll Do:</b><br>
<ul><li>Manage dunning queues for failed card payments; prioritize by risk/exposure and act quickly after declines.</li><li>Identify decline reasons (e.g., insufficient funds, expired card, do not honor, issuer unavailable, AVS/CVV mismatch) and follow SOP resolution paths.</li><li>Guide customers to update payment methods via the self-serve portal; when needed, collect updates through approved workflows without storing/transmitting card data (PCI-DSS compliant).</li><li>Execute payment retries per approved schedules; document outcomes and next steps in the system of record.</li><li>Use approved email/phone templates for outreach; escalate non-responsive or high-risk accounts in accordance with policy.</li><li>Create and update Salesforce cases with complete notes, commitments, and supporting docs; keep statuses current for partner teams.</li><li>Partner cross-functionally on straightforward blockers (pricing, tax, credit corrections) by opening well-documented cases and tracking to resolution.</li><li>Provide accurate daily status updates and support short-interval recovery forecasts; ensure clean month-end cutoffs.</li><li>Support customers with billing inquiries and payment declines/failures.</li><li>Review invoices, payments, refunds, chargebacks, credits, and write-offs to support account reconciliations.</li><li>Analyze account documents/data for accuracy; obtain missing or corrected information.</li><li>Follow SOPs, review processes, and recommend improvements.</li><li>Ensure proper period cutoffs for month-end close.</li><li>Serve as the point person for collections-related support cases.</li><li>Work with cross-functional teams to ensure data quality and consistency.</li><li>Work comfortably with spreadsheets, internet applications, and ERP systems.</li><li>Enter data accurately across electronic systems.</li><li>Interface with Sales, Customer Success, and Fulfillment to ensure rapid issue resolution.</li></ul></div>
<div><b>
What We're Looking For:</b><br>
<ul><li>1&ndash;2 years in collections, payments support, or a customer-facing SaaS collections role</li><li>Independent self-starter; adaptable in a fast-paced, changing environment</li><li>Excellent written and verbal communication</li><li>High attention to detail</li><li>Able to work under pressure and strict deadlines; flexible</li><li>Comfortable with ambiguity; strong problem-solver and quick thinker</li><li>Clear, professional communicator (email and phone) with disciplined follow-up; empathetic and firm</li><li>Proficient in Google Sheets/Excel for list management and simple reporting</li><li>Detail-oriented, organized, and comfortable working to strict SLAs and month-end timelines</li><li>Receptive to feedback; continuous improvement mindset</li><li>Able to identify broader issues and recommend improvements</li><li>Resilient under workplace demands (remote/office)</li><li>Knowledge of Zuora is a plus</li><li>Experience with Salesforce.com is a plus</li><li>Bachelor's in Accounting, Finance, Business, or related field is a plus</li></ul></div><p></p><div><p><i><br>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div>
<h3 class="jobSectionHeader"><b>
About the Role:</b></h3>
<p>
The Business Analyst, Business Operations will partner closely with an Order Management Business Operations Manager to support and improve quote-to-cash (QTC) systems and processes. This role is heavily focused on user acceptance testing (UAT) for strategic projects, supporting tactical QTC requests, and improving how the team works through better documentation, tooling, and data.</p>
<p>
You will help write and groom Jira tickets for our internal systems engineering teams and create and refine Enablement documentation for the broader Order Management team. A foundational understanding of SQL or data analytics is highly preferred so you can validate data, support testing, and interpret the impact of changes.</p>
<p></p>
<h3 class="jobSectionHeader"><b>What You'll Do:</b></h3>
<p></p>
<ul><li><b>Support QTC projects and initiatives</b></li>
<li><ul><li>Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows.</li>
<li>Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking.</li>
<li>Support tactical QTC asks (e.g., configuration validations, data checks, small process or tooling tweaks).</li>
</ul></li><li><b>Jira ticket writing and testing</b></li>
<li><ul><li>Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies).</li>
<li>Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems</li>
</ul></li><li><b>Enablement documentation &amp; training support</b></li>
<li><ul><li>Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides).</li>
<li>Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team.</li>
</ul></li><li><b>Data validation and analytics support</b></li>
<li><ul><li>Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows.</li>
<li>Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity.</li>
</ul></li><li><b>Continuous improvement &amp; cross-functional collaboration</b></li>
<li><ul><li>Proactively identify recurring issues or friction points in QTC processes and propose improvements.</li>
<li>Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team.</li>
</ul></li></ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>1&ndash;3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company.</li>
<li>Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar).</li>
<li>Demonstrated experience with:</li>
<li><ul><li>User acceptance testing (UAT) or similar testing activities (test scripts, documentation, defect reporting).</li>
<li>Writing clear requirements and acceptance criteria for engineering or systems teams (Jira or similar tools).</li>
<li>Creating process documentation, SOPs, or training/enablement materials.</li>
</ul></li><li>Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders.</li>
<li>High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines.</li>
<li>Located in Pakistan and available to work US-aligned Pacific Standard Time hours.</li></ul></div><p><br>
</p></div><div><p><i>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Business Operations Lead - Order Management

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div><div>
<p><b>
About the Role:</b></p>
<p>
The Sales Data Quality Analyst II (L4) is a pivotal member of the GTM Strategy and Sales Operations organization, dedicated to ensuring that Salesforce data remains accurate, comprehensive, and actionable across all sales motions. Serving as the primary subject-matter expert for sales data integrity, this role focuses on account and contact data, segmentation, and global hierarchy management (including the UK and Mexico). The Analyst II will design and maintain sophisticated data quality frameworks, conduct deep-dive analyses using SQL and Salesforce, and convert complex data challenges into clear business insights and remediation strategies that bolster pipeline health, territory planning, and executive decision-making.</p>
<p><b>
Responsibilities</b><b>:</b></p>
<ul>
<li>As a Sales Data Quality Analyst II, the person in this role is expected to:</li>
<li>Lead high-impact data quality investigations and diagnostics</li>
<li>Proactively identify data issues and anomalies across accounts, contacts, and opportunities.Use SQL and Salesforce reporting to perform root-cause analysis and quantify business impact.</li>
<li>Establish and maintain rigorous data quality standards</li>
<li>Help define what &ldquo;good&rdquo; looks like for sales data (e.g., completeness, consistency, and accuracy thresholds).Contribute to and maintain data quality scorecards, rules, and documentation.</li>
<li>Engineer and oversee proactive data monitoring frameworks</li>
<li>Build, maintain, and iterate on automated checks and recurring reports that monitor data health (e.g., duplicate detection, missing key fields, invalid hierarchies).Surface prioritized issue lists and trends to GTM stakeholders.Support segmentation and enrichment initiativesPartner with regional teams (e.g., UK contact enrichment, Mexico account segmentation) to define data requirements and coverage goals.Validate enrichment inputs and outputs, ensuring they meet agreed standards before they are rolled out to sales teams.</li>
<li>Architect account hierarchy and structural integrity</li>
<li>Support the design and maintenance of parent&ndash;child account hierarchies in Salesforce.Ensure that account structures reflect real-world corporate relationships and support roll-up reporting and planning.Partner with Sales, RevOps, and GTM StrategyWork closely with business stakeholders to understand how data is used in daily workflows and executive reporting.Translate data quality findings into clear, actionable recommendations tied to sales outcomes.</li>
<li>Standardize documentation and operationalize for scale</li>
<li>Create and maintain process documentation, runbooks, and data dictionaries related to key sales data objects and fields.Recommend process and system changes that reduce recurring data issues and support sustainable data quality improvements.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Bachelor&rsquo;s degree in a quantitative field (e.g., Computer Science, Engineering, Statistics, Economics, Business Analytics) or equivalent practical experience in sales data, analytics, or operations.</li>
<li><b>Advanced SQL Proficiency:</b> Expert ability to perform data validation, profiling, and reporting across large, complex datasets.</li>
<li><b>Salesforce Expertise:</b> Strong working knowledge of Salesforce objects (Accounts, Contacts, Opportunities, custom GTM fields), including complex hierarchies and segmentation logic.</li>
<li><b>AI &amp; Automation Proficiency:</b> Experience leveraging AI/ML and LLM-powered tools to accelerate analysis, documentation, and data quality investigations while applying strong human judgment and validation.</li>
<li><b>Data Enrichment:</b> Familiarity with data enrichment workflows and rigorous quality checks for third-party data sources.</li>
<li><b>Analytical Problem-Solving:</b> Ability to perform structured root-cause analysis and bridge technical issues with tangible business impact.</li>
<li><b>Strategic Prioritization:</b> Proven comfort in prioritizing issues based on impact, effort, and evolving stakeholder needs.</li>
<li><b>Executive Communication:</b> Ability to communicate complex findings in a clear, concise, and business-friendly way to sales leadership.</li>
<li><b>Stakeholder Management:</b> Skill in managing expectations, aligning on priorities, and driving accountability for remediation plans.</li></ul></div><br>
<p>
</p></div><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Sales Data Quality Analyst II

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><div>
<p><b>
About the Role:</b></p>
<p>
The Sales Data Quality Analyst II (L4) is a pivotal member of the GTM Strategy and Sales Operations organization, dedicated to ensuring that Salesforce data remains accurate, comprehensive, and actionable across all sales motions. Serving as the primary subject-matter expert for sales data integrity, this role focuses on account and contact data, segmentation, and global hierarchy management (including the UK and Mexico). The Analyst II will design and maintain sophisticated data quality frameworks, conduct deep-dive analyses using SQL and Salesforce, and convert complex data challenges into clear business insights and remediation strategies that bolster pipeline health, territory planning, and executive decision-making.</p>
<p><b>
Responsibilities</b><b>:</b></p>
<ul>
<li>As a Sales Data Quality Analyst II, the person in this role is expected to:</li>
<li>Lead high-impact data quality investigations and diagnostics</li>
<li>Proactively identify data issues and anomalies across accounts, contacts, and opportunities.Use SQL and Salesforce reporting to perform root-cause analysis and quantify business impact.</li>
<li>Establish and maintain rigorous data quality standards</li>
<li>Help define what &quot;good&quot; looks like for sales data (e.g., completeness, consistency, and accuracy thresholds).Contribute to and maintain data quality scorecards, rules, and documentation.</li>
<li>Engineer and oversee proactive data monitoring frameworks</li>
<li>Build, maintain, and iterate on automated checks and recurring reports that monitor data health (e.g., duplicate detection, missing key fields, invalid hierarchies).Surface prioritized issue lists and trends to GTM stakeholders.Support segmentation and enrichment initiativesPartner with regional teams (e.g., UK contact enrichment, Mexico account segmentation) to define data requirements and coverage goals.Validate enrichment inputs and outputs, ensuring they meet agreed standards before they are rolled out to sales teams.</li>
<li>Architect account hierarchy and structural integrity</li>
<li>Support the design and maintenance of parent&ndash;child account hierarchies in Salesforce.Ensure that account structures reflect real-world corporate relationships and support roll-up reporting and planning.Partner with Sales, RevOps, and GTM StrategyWork closely with business stakeholders to understand how data is used in daily workflows and executive reporting.Translate data quality findings into clear, actionable recommendations tied to sales outcomes.</li>
<li>Standardize documentation and operationalize for scale</li>
<li>Create and maintain process documentation, runbooks, and data dictionaries related to key sales data objects and fields.Recommend process and system changes that reduce recurring data issues and support sustainable data quality improvements.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul>
<li>Bachelor's degree in a quantitative field (e.g., Computer Science, Engineering, Statistics, Economics, Business Analytics) or equivalent practical experience in sales data, analytics, or operations.</li>
<li><b>Advanced SQL Proficiency:</b> Expert ability to perform data validation, profiling, and reporting across large, complex datasets.</li>
<li><b>Salesforce Expertise:</b> Strong working knowledge of Salesforce objects (Accounts, Contacts, Opportunities, custom GTM fields), including complex hierarchies and segmentation logic.</li>
<li><b>AI &amp; Automation Proficiency:</b> Experience leveraging AI/ML and LLM-powered tools to accelerate analysis, documentation, and data quality investigations while applying strong human judgment and validation.</li>
<li><b>Data Enrichment:</b> Familiarity with data enrichment workflows and rigorous quality checks for third-party data sources.</li>
<li><b>Analytical Problem-Solving:</b> Ability to perform structured root-cause analysis and bridge technical issues with tangible business impact.</li>
<li><b>Strategic Prioritization:</b> Proven comfort in prioritizing issues based on impact, effort, and evolving stakeholder needs.</li>
<li><b>Executive Communication:</b> Ability to communicate complex findings in a clear, concise, and business-friendly way to sales leadership.</li>
<li><b>Stakeholder Management:</b> Skill in managing expectations, aligning on priorities, and driving accountability for remediation plans.</li></ul></div><br>
<p>
</p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

<div><div><p><b>Who we are:</b></p>
<p>
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.</p>
<p>
Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.</p>
<p>
Visit gomotive.com to learn more.</p></div><p></p><div>
<div>
<h3 class="jobSectionHeader"><b>About the Role:</b></h3>
<p>
As an Associate Systems Administrator at Motive, you will be responsible for administration, management and support of our Salesforce and integrated Enterprise Systems applications used by our customers and internal Sales, Sales Operations, Marketing, Marketing Operations, Customer Success, Customer Support and Finance teams. You will have the opportunity to work with integrations as we expand our suite of applications.</p>
<p>
You will be joining a dynamic and fast paced team of experienced Salesforce Administrators and Developers. We will work closely together to design the best solutions for our users, and make the best technical decisions for our company that will significantly impact Motive&rsquo;s growth and global expansion.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do:</b></h3>
<ul><li>Provide real-time support for issues related to Salesforce and other integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Enterprise Systems Service Desk.</li>
<li>Administer and support Salesforce.com, including but not limited to user management, data import/update, bug investigations, and enhancements.</li>
<li>Manage end-user profile configurations, reporting, dashboards, and permissions.</li>
<li>Oversee the onboarding for the Enterprise Systems Tech-Stack.</li>
<li>Analyze and prioritize enhancement requests and implement appropriate changes and/or escalate to the change advisory board when necessary.</li>
<li>Manage workload and projects, many on a time-sensitive basis, while maintaining accuracy and strong attention to detail.</li>
<li>Create and update documentation for different audiences within the team.</li>
<li>Implement minor admin-level changes in Salesforce and sandboxes based on gathered requirements.</li>
</ul><h3 class="jobSectionHeader"><b>What We're Looking For:</b></h3>
<ul><li>Engineering background with an understanding of technology related to Business Systems.</li>
<li><b>Minimum of 3 years</b> of implementing, operating, maintaining, or using Salesforce.com, with hands-on administrative, configuration, and process management experience.</li>
<li>Proven ability to work independently, set priorities, and handle multiple tasks with concentration, speed, and accuracy to meet deadlines.</li>
<li>Salesforce Administration Certification .</li>
<li>Understanding of Salesforce.com's Sales and Service Cloud Architecture.</li>
<li>Excellent communicator with strong analytical, facilitation, and problem-solving skills</li>
<li>Experience with Zuora and NetSuite could be a plus.</li></ul></div><br>
<p>
</p></div><p></p><div><p><i>Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.</i></p>
<p><i>
Please review our Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
UK Candidate Privacy Notice </i><i>here</i><i>.</i></p>
<p><i>
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. </i><i>It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.</i></p></div></div>

Associate Salesforce Admin

Join Motive and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Motive

About Company

Collections Specialist

Collections Specialist

Business Operations Lead - Order Management

Sales Data Quality Analyst II

Sales Data Quality Analyst II

Associate Salesforce Admin