Qureos Mentor

Neighborhood Healthcare

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Occupational Therapist works to support the mission and vision of Neighborhood Healthcare by providing occupational therapy services for patients to remain independent and live safely in their communities. This role will design and develop patient care plans based on mobility assessments. In addition, this role will supervise the support team to ensure patient care plans are carried out correctly to increase success rates for patients.

Schedule: Monday-Friday, 8:00am-4:30pm. This role is eligible for a $5,000 signing bonus!

Responsibilities
<ul>
<li>Develops and implements occupational therapy programs for patients accessing day services</li>
<li>Performs assessments of patients to determine physical abilities and mobility</li>
<li>Develops and implements individualized plans of care to decrease or eliminate disability, increase, or maintain capability for independence, and develop function to a maximum level</li>
<li>Monitors qualified support staff activities to ensure individual plans of care are followed appropriately</li>
<li>Guides patients and caregivers in the use of adaptive devices and therapeutics and creative and self-care activities for improving function</li>
<li>Evaluates the effectiveness of treatment plans and modifies goals, as needed</li>
<li>Conducts home, hospital, and other site visits as indicated by IDT and Center Manager</li>
<li>Records and signs treatment plans in the patient's health record</li>
<li>Records, signs, and dates quarterly progress notes; including reviews and initials all evaluations and discharge summaries</li>
<li>Ensures services provided are in a therapeutic setting and conducive to restoring dignity and self-esteem to patients</li>
<li>Manages required equipment and supplies for the occupational therapy program to ensure they are available for patients; order equipment as needed</li>
<li>Follows policies which define the occupational therapy responsibilities as a resource to support staff</li>
<li>Keeps abreast of all regulations and standards to ensure compliance with orders or directives issued by duly constituted government and regulatory agencies (PACE, CMS, DHCS)</li>
<li>Participates in training programs for staff and caregivers</li>
<li>Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>Valid CA Occupational Therapist license in good standing, required and maintained as a condition of employment.</li>
<li>One year experience working with the frail or elderly population required</li>
<li>Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
<ul><li>AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.</li>
<li>Online-only BLS courses without a live skills check do not meet this requirement.</li>
<li>In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.</li>
</ul>
</li></ul>Additional Qualifications (Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with principles and methods for treatment and rehabilitation of functional impairments</li>
<li>Ability to establish and maintain therapeutic relationships and to participate in a multi-cultural, multidisciplinary team</li>
<li>Knowledge and understanding of the Older Americans Act, Americans with Disabilities Act, and Area Agencies on Aging</li>
<li>Ability to apply ingenuity and imagination in adapting activities to individual needs</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 25 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $45.91 to $67.93 per hour, depending on experience. This role is eligible for a $5,000 signing bonus!

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Basic Life Support</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Occupational Therapist-PACE

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

ROLE OVERVIEW and PURPOSE:

The Medical Assistant will support various providers, advanced providers, and registered nurses to provide excellent patient-centered care and services within a dynamic team environment. This role will communicate with patients and performs clinical services to ensure high quality patient care in a fast-paced environment.

RESPONSIBILITIES

Direct Patient Care
<ul>
<li>Communicates and performs clinical care services with patients</li>
<li>Takes patient vital signs and obtains patient intake information</li>
<li>Performs clinical procedures such as blood draws, vaccines, nebulizer treatments, ear lavages, and EKGs</li>
<li>Discusses patient needs and provides education and resources to patients directly</li>
<li>Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures</li>
</ul>
Provider And Team Support
<ul>
<li>Coordinates provider workflows to ensure efficient patient care</li>
<li>Ensures provider has all pertinent information required for each patient visit including diagnostic images, labs and required screenings</li>
<li>Assists other providers and care teams in women&rsquo;s health, pediatrics and general medicine departments as needed</li>
</ul>
Clinical Administration
<ul>
<li>Utilizes electronic health records to order, process and document clinical treatment plans for patient as directed by the provider</li>
<li>Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse</li>
<li>Provides patient with requested documents after review to ensure forms are complete, accurate and executed by the provider</li>
<li>Completes ongoing/annual training for position compliance</li>
</ul>
EDUCATION/EXPERIENCE
<ul>
<li>High School diploma or GED required</li>
<li>Valid Medical Assistant Certificate from an accredited program required</li>
<li>Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.</li>
<li>One year medical assistant experience preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Bilingual English/Spanish highly preferred</li>
<li>Familiarity with medical procedures and terminology</li>
<li>Proficiency with electronic health records system experience preferred</li>
<li>Intermediate computer and data entry skills</li>
<li>Must use sound judgment to anticipate needs of patients and providers</li>
<li>Flexibility with changing priorities and time sensitive deadlines</li>
<li>Use emotional and cultural intelligence to provide appropriate communication and patient care</li>
<li>Exemplify compassion to patients and team members</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Pay Range: $24.95 - 34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Medical Assistant - Gen Med

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. 


ROLE OVERVIEW and PURPOSE

The Patient Services Representative provides front office support to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows.

This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.

RESPONSIBILITIES

Patient Experience and Access
<ul>
<li>Serves as the first point of contact for patients, visitors, and incoming calls</li>
<li>Greets and assists patients in a courteous and professional manner</li>
<li>Schedules, reschedules, and confirms patient appointments in the electronic scheduling system</li>
<li>Conducts appointment reminder calls and communicates visit preparation instructions when needed</li>
<li>Provides clear information regarding clinic processes, appointments, and services</li>
</ul>
Provider and Team Support
<ul>
<li>Coordinates scheduling workflows to ensure efficient patient access and clinic flow</li>
<li>Communicate with providers, medical assistants, and nursing staff regarding scheduling needs</li>
<li>Ensure providers have accurate appointment information and schedule updates</li>
<li>Supports care teams by managing appointment availability, cancellations, and schedule adjustments</li>
</ul>
Front Office and Administrative Support
<ul>
<li>Verifies patient demographics, insurance information, and registration data</li>
<li>Prepares and verifies patient records prior to appointments</li>
<li>Tracks filled and cancelled appointments and updates scheduling systems accordingly</li>
<li>Receives and records patient payments in the appropriate system when applicable</li>
<li>Ensure patient information is updated accurately in the electronic health record system</li>
</ul>
EDUCATION/EXPERIENCE
<ul>
<li>High School Diploma or GED required</li>
<li>One year customer service experience required; healthcare experience preferred</li>
<li>Experience working with electronic medical records and multi-line phone systems preferred</li>
<li>Bilingual preferred depending on site needs</li></ul> 


ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Strong communication and leadership abilities.</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
<li>Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li></ul> 


COMPLIANCE (Safety &amp; HIPAA)
<ul>
<li> Follows all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li> Maintains current knowledge of policies and procedures as they relate to safe work practices</li>
<li> Follows all safety procedures and reports unsafe conditions</li>
<li> Uses appropriate body mechanics to ensure an injury free environment</li>
<li> Familiarity with location of nearest fire extinguisher and emergency exits</li>
<li> Follows all infection control procedures including blood-borne pathogen protocols</li>
<li> Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes</li>
<li> Comply with all regulations regarding corporate integrity and security obligations</li>
<li> Reports all behavior and/or activity that are unethical, fraudulent, or unlawful</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay Range: $22.88 to $32.08 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Patient Services Representative

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Physical Therapist works to support the mission and vision of Neighborhood Healthcare (NHC) by providing participants with rehabilitative physical therapy treatment. This role will provide clinical physical therapy evaluations and treatment plans for program participants, on an acute restorative or maintenance level. In addition, this role will integrate physical therapy treatment plans into the plan of care (POC) as directed by the provider orders.

Schedule: Monday-Friday from 8am-4:30pm. This role is eligible for a $5,000 signing bonus!

Responsibilities
<ul>
<li>Screens and evaluates participants for rehabilitation needs of acute, restorative, or maintenance levels according to the American Physical Therapy Association (APTA)</li>
<li>Collaborates with nursing home and assisted living staff regarding the rehabilitation needs of participants</li>
<li>Documents participant POCs for all referral provided to participants to other NHC services, such as occupational therapy, speech therapy, and medical clinic</li>
<li>Communicates with staff regarding participants&rsquo; needs in areas of positioning, mobility, and safety, as needed</li>
<li>Communicates with family members and caregivers to ensure that recommendations are feasible for participants and their caregivers can appropriately assist</li>
<li>Provides physical therapy treatments, including modality treatment, therapeutic exercise, and functional mobility training</li>
<li>Provides written instructions and illustrations of movements to participants and caregiver for at home use, as needed</li>
<li>Ensures that participants and caregivers understand the durable medical equipment (DME) loan program&rsquo;s terms and policies</li>
<li>Delegates therapy plans for specific participants to the physical therapy support team according to the complexity of the participants&rsquo; needs and the nature of procedures according to the California Physical Therapy Practice Act or other applicable state specific regulations</li>
<li>Instructs participants and caregivers in the use and maintenance of DME and methods used to enhance the mobility, safety, and functional independence of participants</li>
<li>Makes home visits and educational sessions as needed and indicated in the POC; documents activities and participant/caregiver responses in participant&rsquo;s chart</li>
<li>Discusses POC with multi-disciplinary team to integrate services with overall POC for participants</li>
<li>Participates on the interdisciplinary team, peer review, and QM activities</li>
<li>Documents all procedures performed in participant&rsquo;s medical chart according to NHC policies and procedures</li>
<li>Provides guidance to staff and team members that is consistent with state laws and company policies</li>
<li>Orders, inventories, distributes, and maintains DME for participants</li>
<li>Orients and educates contract physical therapists on NHC systems and goals</li>
<li>Identifies defective DME and takes appropriate action to repair or replace items</li>
<li>Ensures that DME loans, returns, repairs, and purchases are documented in the appropriate records per department policies</li>
<li>Makes purchases appropriate for participants and rehab operations within established department budget and goals</li>
<li>Solicits ideas from staff for ongoing improvements and efficiencies of the rehab department</li>
<li>Provides specific training to non-rehab staff in relation to participant needs, such as CNAs and drivers</li>
<li>Participates within the interdisciplinary team in the formulation of POCs for participants, as well as in other interdisciplinary team settings that plan, coordinate, and monitor the care participants</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>Valid CA Physical Therapist license in good standing required and maintained as a condition of employment</li>
<li>One year of physical therapy experience in a geriatric setting required; two years of experience preferred</li>
<li>Bilingual (English/Spanish) preferred</li>
<li>Current Basic Life Support (BLS) certification though an American Heart Association (AHA)- Approved source is required upon hire and must be maintained as a condition of employment.
<ul><li>AHA- approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.</li>
<li>Online-only BLS courses without a live skills check do not meet this requirement</li>
<li>In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually</li>
</ul>
</li></ul>Additional Qualifications (Knowledge, Skills, and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with the practice of occupational therapy and speech and language pathology in relation to geriatrics</li>
<li>Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations</li>
<li>Able to analyze data and statistics, draw conclusions, and compile accurate reports.</li>
<li>Knowledge about profit and loss and managing budgets</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 50 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $45.91- $67.93 per hour, depending on experience. This role is eligible for a $5,000 signing bonus!

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

#NHC123<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Basic Life Support</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Physical Therapist-PACE

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The PACE Day Center Manager oversees the day-to-day operations of the PACE Day Center and coordinates non-clinical services delivered to participants. This role is responsible for managing participant flow, day center operations, non-clinical staff, environment-of-care readiness, and regulatory compliance to ensure safe, efficient, and high-quality service delivery. Working under the direction of the Center Director, the Center Manager supports interdisciplinary workflows, enhances the participant experience, and ensures facility safety and operational consistency. The role also includes oversight of CNA, PCA, and Recreation (Activities) services. This position is fully onsite. Schedule: Monday-Friday, 8am-5pm.
Responsibilities
<ul>
<li>Provides leadership to all aspects of the day center operations, including participant flow, personal care support, and Activities programming.</li>
<li>Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment.</li>
<li>In coordination with the Center Director, supports utilization management activities</li>
<li>Actively participates and leads IDT meetings, fulfilling assigned responsibilities.</li>
<li>Reviews staffing levels, enrollment and center capacity to address and resolve operational issues</li>
<li>Provides oversight of contract employees and any service providers operating in the day center and collaborates with the Quality and Compliance Officer for contractor incident reporting and corrective action plans as needed</li>
<li>Supports IDT workflows to ensure timely development, documentation, and communication of participant care plans. Ensures documentation of team meetings is maintained and that all care plan changes are accurately recorded in individual care plans.</li>
<li>Ensures all required regulatory notifications are completed when care plans change.</li>
<li>Coordinates orientation, in-service programs, and ongoing staff development to meet regulatory and performance requirements.</li>
<li>Serves as a liaison between NHC PACE and other community service providers</li>
<li>Participates in the NHC PACE management team and serves as liaison between administration and staff</li>
<li>Works with Quality and Compliance on participant enrollment and disenrollment processes in alignment with regulatory requirements.</li>
<li>Reviews participant rights issues, grievances, and appeals with the Center Director and Quality and Compliance, ensuring proper documentation, investigation, and resolution.</li>
<li>In coordination with the Center Director and Quality and Compliance Officer, communicates with contract providers and resolves administrative, rights-related, or quality-of-service concerns.</li>
<li>Participates in NHC PACE Quality Improvement (QI) activities and relevant sub-committees</li>
<li>Supports implementation of day center quality improvement initiatives related to safety, participant experience, and operational performance.</li>
<li>Leads day center quality improvement initiatives related to safety, participant experience, and operational performance.</li>
<li>Ensure compliance with policies regarding physical and chemical restraints.</li>
<li>Ensure compliance with federal, state, and local regulatory and licensing standards</li>
<li>Maintains continuous audit readiness for all day center operations.</li>
<li>Participates in the development and delivery of staff education programs and may facilitate meetings as needed.</li>
<li>Oversee documentation processes and ensure compliance with HIPAA and internal documentation standards.</li>
<li>Oversees maintenance, cleanliness, and repair of day center equipment, common areas, and environmental systems in collaboration with Facilities.</li>
<li>Monitors participant and staff safety; conducts environmental rounds; investigates and reports accidents promptly.</li>
<li>Ensures infection control and emergency preparedness protocols are implemented and maintained within the center Participates in program and policy development and refinement as part of the management team</li>
<li>Participates in program and policy refinement activities as part of the management team</li>
<li>Supports budget monitoring and ensures day center operations are conducted within approved fiscal targets.</li>
<li>Consistently meets or exceeds NHC PACE&rsquo;s targets for productivity and customer service expectations</li>
<li>Ensures standardization of operations across centers; identifies and reports variances with rationale and escalates for alignment.</li>
<li>Leads, coaches, and develops assigned staff, including hiring, onboarding, performance management, and disciplinary actions in coordination with Human Resources</li>
<li>Provides directions to site-level staff and supervisors to ensure alignment with established workflows, performance expectations, and organizational priorities</li>
<li>Conducts regular team meetings to promote communication, accountability, and alignment</li>
<li>Evaluates staff performance and supports ongoing development through coaching, feedback, and competency-based assessments</li>
<li>Ensures appropriate staffing coverage and operational support across assigned functions</li>
<li>Promotes adherence to organizational mission, values, and service standards</li>
<li>Provides coverage for staffing gaps, including LOA, PTO, and high-volume periods, by stepping in to support operations as needed</li>
<li>Promotes and protects participant rights, including dignity, independence, privacy, and self-determination.</li>
<li>Represents NHC PACE in community activities that promote program visibility and strengthen community relationships.</li>
<li>Collaborate effectively with peers, contractors, and interdisciplinary partners to achieve organizational goals.</li>
<li>Comply with all policies and procedures of NHC PACE</li>
<li>Demonstrates proficiency in delivering age-specific care</li>
<li>Consistently meets or exceeds NHC PACE quality assessment and performance improvement targets</li>
<li>Travels between PACE centers, community locations, and external provider sites as needed to support operations, meetings, participant services, and organizational initiatives.</li>
<li>Performs other duties as assigned.</li>
</ul>
Site Specific Responsibilities (Murrieta)
<ul>
<li>Oversees day-to-day operations of Alternative Care Settings (ACS) to ensure timely, accurate, and compliant service delivery.</li>
<li>Ensures alignment with participant care plans and regulatory requirements.</li>
<li>Coordinates ACS activities with Enrollment, Clinic, Day Center, and IDT teams.</li>
<li>Ensures workflows are standardized across centers; identifies variances and escalates with rationale.</li>
<li>Monitors timeliness, quality, and completion of ACS services to ensure compliance with organizational and regulatory standards.</li>
<li>Identifies and escalate operational, safety, and compliance risks to support timely resolution.</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>Bachelor&rsquo;s degree in rehabilitative therapy, nursing, social work, recreational therapy, or related field is required, experience in lieu of degree is acceptable (must be experience in one of the specialties above)</li>
<li>Master's degree in rehabilitative therapy, nursing, social work, recreational therapy, or related field preferred</li>
<li>Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
<ul><li>In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.</li>
</ul></li><li>Three years of experience working with elderly population in a healthcare setting required</li>
<li>Two years of supervisory experience required</li>
<li>Valid Drivers License required and maintained as a condition of employment</li>
<li>Active auto insurance required and maintained as a condition of employment</li>
</ul>
Additional Qualifications(Knowledge, Skills and Abilities)
<ul>
<li>Knowledge of health care delivery systems, regulations, quality improvement and medical and non-medical needs of the elderly is preferred</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 15 lbs/weight</li>
<li>Ability to sit/stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $95,500-$141,300 annually, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
Bachelors or better</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Basic Life Support</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

PACE Day Center Manager(Murrieta)

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Social Worker will manage a caseload of participants by providing a psychosocial perspective to the interdisciplinary evaluation, assessment, plan of care, ongoing services, and disenrollment processes of the PACE program at Neighborhood Healthcare. This role will collaborate with the interdisciplinary team to optimize the health status and quality of life of Neighborhood PACE participants. Additionally, this role will liaise between participants, members of participants&rsquo; support network, and the interdisciplinary team. Schedule: M-F 8am-5pm. This position is fully onsite.

Responsibilities
<ul>
<li>Works with the PACE Interdisciplinary Team (IDT) to conduct initial, semi-annual, unscheduled, and annual assessments</li>
<li>Provides participant health status updates to appropriate staff in daily meetings</li>
<li>Obtains extensive psychosocial history from participants and/or family members upon admission to program and intermittently at pre-enrollment</li>
<li>Coordinates, schedules, and facilitates family conferences in conjunction with the PACE IDT to address levels of care, medication/treatment non-compliance, out-of-home placement, complex diagnoses, behavioral concerns and contracts, conditions of involuntary disenrollment, and alternative program options</li>
<li>Develops and facilitates various group counseling topics designed to assist at-risk populations over the age of 55 with chronic health conditions</li>
<li>Provides individual caregiver and family support counseling, as needed</li>
<li>Coordinates with participants, family/caregivers, and primary care providers to complete advance life planning documents, assist with end-of-life planning, and provide educational resources</li>
<li>Conducts independent risk and safety assessments at skilled nursing facilities, residential care facilities for the elderly, assisted living facilities with/without memory care units, hospitals, and in-home, as needed</li>
<li>Screens and develops share of cost for out-of-home placements based on financial documentation from participants and family members</li>
<li>Creates and executes supportive housing forms with care facilities and family members,</li>
<li>Conducts intermittent and annual income reviews to update supportive housing forms and share of costs</li>
<li>Schedules, coordinates, and accompanies participants and family members with transportation and admission to higher level of care to promote safety and continuity of care in cases of high acuity</li>
<li>Implements hospice and palliative care services by providing referral documentation, coordination, education, and support to participants and families</li>
<li>Communicates with hospitals/skilled nursing facilities and utilizes external medical records systems to coordinate tailored discharge planning for participants</li>
<li>Assists with ongoing financial eligibility for participants, including Medi-Cal recertifications, as needed</li>
<li>Liaises effective connections and communications with other organizations in the eldercare field</li>
<li>Provides support and education to staff members in areas of social, emotional, and cultural factors in the participant population, including how these factors relate to health, medical care, and the availability of social services in the community</li>
<li>Schedules, coordinates, and conducts in-home visits and assessments independently and in conjunction with the PACE IDT, as needed</li>
<li>Provides redirection and support for participants with behavioral needs during PACE Day Center attendance, utilization of PACE transportation, and use of other PACE services</li>
<li>Refers participants and families to appropriate community agencies and facilities while acting as an advocate and liaison with such organizations</li>
<li>Conducts discharge planning to promote continuity of care in the event of disenrollment</li>
<li>Maintains federally compliant and timely documentation of institutionalizations, Adult Protection Service reports/follow-ups and consultations, community contacts, family conferences, assessments, and other case management notes in medical records</li>
<li>Attends required staff meetings/trainings and voluntary professional development courses</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>Master&rsquo;s degree in social work required</li>
<li>One year of experience working with the elderly population required</li>
<li>One year of social work experience preferred</li>
<li>Experience working in a community-based setting or geriatric program preferred</li>
<li>Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
<ul><li>In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually</li>
</ul></li><li>Bilingual (English/Spanish) preferred</li>
</ul>
Additional Qualifications (Knowledge, Skills, and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with counseling theories and techniques</li>
<li>Knowledgeable about and experience with community resources for individuals and families</li>
<li>Ability to establish and maintain good interpersonal relationships</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 10 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $80,200-$115,500 annually, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Social Worker-PACE (Murrieta)

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR&rsquo;s primary roles are to direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.

RESPONSIBILITIES:

Direct Patient Care
<ul>
<li>Assesses incoming phone calls to determine the correct course of action based on customer's information and needs</li>
<li>Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail</li>
<li>Conducts appointment reminder calls to all patients; including noted documents required for their visit</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
</ul>
Provider and Team Support
<ul>
<li>Generates daily lists of scheduled appointments for the clinic</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Clinical Administration
<ul>
<li>Schedules appointments and enter all required data into electronic scheduler</li>
<li>Tracks and records filled and cancelled appointments</li>
<li>Prepares patient charts prior to their appointments</li>
<li>Verifies patient appointments and arrival time at registration</li>
<li>Receives and records patient payments in computer and ledger for services received</li>
<li>Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed</li>
<li>Completes ongoing/annual training for position compliance</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>High school diploma/GED required</li>
<li>One year customer service experience required; in a healthcare setting preferred</li>
<li>Experience working with electronic medical records and multi-phone lines preferred</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with customer service etiquette and protocols</li>
<li>Ability to interact effectively with clinic personnel, patients, and diverse populations</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to use computer programs, such as spreadsheets and databases</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay Range: $22.88 - $32.03 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Join Neighborhood Healthcare and explore 21   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Neighborhood Healthcare

About Company

Occupational Therapist-PACE

Medical Assistant - Gen Med

Patient Services Representative

Physical Therapist-PACE

PACE Day Center Manager(Murrieta)

Social Worker-PACE (Murrieta)

Patient Services Representative