Qureos Mentor

Neighborhood Healthcare

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Community Health Worker (CHW) is responsible for working effectively with Enhanced Care Management (ECM) members to improve their whole health through outreach and engagement activities, which are primarily field based. This position works collaboratively as part of the Enhanced Care Management team, members and families, and other professionals and works with the designated primary care provider (PCP) care team.

**This is a hybrid position; on site expectations are dependent on performance. **

RESPONSIBILITIES:
<ul>
<li>Assists members in navigating the healthcare system by finding and following up by phone and in-person with eligible ECM members</li>
<li>Helps members participate in their medical and/or behavioral healthcare by overcoming barriers to care</li>
<li>Documents and shares member barriers with ECM team and PCP to improve care and outcomes</li>
<li>Utilizes evidence-based approaches when engaging with patients to increase their sense of control over their health, such as motivational interviewing to promote collaboration between patients and their medical/behavioral care team</li>
<li>Communicates and delivers easy to read information about health and wellness to the community and provides information on Home Health Plan (HHP) member benefits and services</li>
<li>Advocates on behalf of ECM members in the home, community, and provider organizations</li>
<li>Builds and maintains a positive working relationship with providers, including interactions within provider offices, phone, email, fax, and other approved communication methods</li>
<li>Assists the ECM team and providers to understand the culture, norms, beliefs, and preferences about patients and their communities by representing the community's voice</li>
<li>Helps create messages and materials that fit community culture and delivers messages to fit the culture of members</li>
<li>Works collaboratively within the ECM team to discuss responsibilities, task sharing, conflict resolution, and member case reviews</li>
<li>Collaborates on member care issues with other ECM team members</li>
<li>Participates in weekly case reviews and consults with the member's PCP before taking any clinical action</li>
<li>Ensures documentation is accurate, helpful, and compliant with regulatory requirements and accreditation standards</li>
<li>Participates in required staff meetings or other activities</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>High school/GED required</li>
<li>Two years of healthcare, behavioral health, or social services industry experience required</li>
<li>Valid CA Driver&rsquo;s License and proof of auto insurance required</li>
<li>Experience working in outreach and customer service within the medical office and behavioral health environments with individuals who struggle with substance use disorder and mental health issues preferred</li>
<li>Bilingual (English/Spanish) preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Ability to sufficiently engage members in a variety of settings (phone, in person/homes and/or care settings, such as hospitals)</li>
<li>Knowledgeable about the community the, especially non-professional resources and their reputation in the community</li>
<li>Ability to develop relationships with community members and leaders, including faith-based community</li>
<li>Skillful in decision-making and judgement, including knowing when to consult with the team, supervisors, and experts</li>
<li>Understanding of and sensitivity to mental health conditions and addictive disorders</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Excellent teamwork and relationship building skills</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay range: $24.95 - $34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.</div>

Community Health Worker - Enhanced Care Management

<div>About Us

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

**This opportunity is for a Float Patient Services Representative role supporting the following clinics: Pediatrics team. This role will be expected to float between these sites based on organizational needs.**

ROLE OVERVIEW and PURPOSE

The Patient Services Representative &ndash; Float Pool provides front office support across multiple clinic locations to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows.

This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.

This position is a float supporting the following clinics: [insert sites]. This role will be expected to float between these sites based on organizational needs. 


RESPONSIBILITIES

Patient Experience and Access
<ul>
<li>Serves as the first point of contact for patients, visitors, and incoming calls</li>
<li>Greets and assists patients in a courteous and professional manner</li>
<li>Schedules, reschedules, and confirms patient appointments in the electronic scheduling system</li>
<li>Conducts appointment reminder calls and communicates visit preparation instructions when needed</li>
<li>Provides clear information regarding clinic processes, appointments, and services</li>
</ul>
Provider and Team Support
<ul>
<li>Coordinates scheduling workflows to ensure efficient patient access and clinic flow</li>
<li>Communicate with providers, medical assistants, and nursing staff regarding scheduling needs</li>
<li>Ensure providers have accurate appointment information and schedule updates</li>
<li>Supports care teams by managing appointment availability, cancellations, and schedule adjustments</li>
</ul>
Front Office and Administrative Support
<ul>
<li>Verifies patient demographics, insurance information, and registration data</li>
<li>Prepares and verifies patient records prior to appointments</li>
<li>Tracks filled and cancelled appointments and updates scheduling systems accordingly</li>
<li>Receives and records patient payments in the appropriate system when applicable</li>
<li>Ensure patient information is updated accurately in the electronic health record system</li>
</ul>
Float Pool Responsibilities
<ul>
<li>Provides front office support across multiple clinic locations based on operational needs</li>
<li>Quickly adapts to site specific workflows, schedules, and team dynamics</li>
<li>Communicates with site leadership upon arrival to determine front office priorities</li>
<li>Supports clinics experiencing staffing shortages to maintain patient access and service continuity</li>
</ul>
EDUCATION/EXPERIENCE
<ul>
<li>High School Diploma or GED required</li>
<li>Valid CA driver license and proof of auto insurance is required and maintained as a condition of employment.</li>
<li>One year customer service experience required; healthcare experience preferred</li>
<li>Experience working with electronic medical records and multi-line phone systems preferred</li>
<li>Bilingual preferred depending on site needs</li></ul> 


ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Strong communication and leadership abilities.</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
<li>Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li></ul> 


COMPLIANCE (Safety &amp; HIPAA)
<ul>
<li> Follows all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li> Maintains current knowledge of policies and procedures as they relate to safe work practices</li>
<li> Follows all safety procedures and reports unsafe conditions</li>
<li> Uses appropriate body mechanics to ensure an injury free environment</li>
<li> Familiarity with location of nearest fire extinguisher and emergency exits</li>
<li> Follows all infection control procedures including blood-borne pathogen protocols</li>
<li> Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes</li>
<li> Comply with all regulations regarding corporate integrity and security obligations</li>
<li> Reports all behavior and/or activity that are unethical, fraudulent, or unlawful</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $22.8800 to $32.08 depending on experience and additional qualifications.

Note: This Float Patient Services Representative role will include an additional $2.00 per hour float differential on top of the standard Patient Services Representative pay rate.

Compensation Disclosure:

The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.</div>

Patient Services Representative - Float Pool

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Clinical Services Supervisor (CSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. This role will ensure smooth workflow for clinical staff by monitoring quality measures and productivity goals. In addition, this role will support staff development by demonstrating and living the company values. The responsibilities and performance expectations for this role fall into three categories: staff management and development, clinical administration, and operations management.

RESPONSIBILITIES:
<ul>
<li>Supervises medical assistants to work shifts to ensure sufficient coverage</li>
<li>Assists with new hire orientation for new hires and ongoing training for clinic team, including completion of a proficiency checklists</li>
<li>Monitors support staff trainings to ensure employees attend required and ongoing trainings to perform their jobs and compliance</li>
<li>Assigns medical assistants to providers and care teams based on continuity of care, skill levels, and workload demands</li>
<li>Works with management to prepare agendas for department and site meetings</li>
<li>Arranges logistics of medical staff meetings, including coordination of drug representative presentations</li>
<li>Prepares and conducts 90-day and annual performance reviews for all direct reports</li>
<li>Works with management and HR to provide timely and objective performance counseling</li>
<li>Coordinates with lab management to ensure lab assistants are completing necessary logs and documentation</li>
<li>Monitors the Electronic Medical Records System to ensure clinical team is documenting care transformation activities (PCMH/MU) daily</li>
<li>Matches new patients to appropriate providers or appropriate service to promote continuity of care</li>
<li>Provides guidance for policies, procedures, and various funding sources to support staff</li>
<li>Assists in developing written policies and procedures for the operational aspect of clinical services</li>
<li>Works with clinical team to provide comprehensive healthcare to patients</li>
<li>Monitors patient satisfaction surveys process to ensure surveys are sent to appropriate entities</li>
<li>Monitors, orders, and maintains inventory systems for clinical supplies and clinical equipment, as needed</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Supervision
<ul>
<li>Recommends or make decisions to hire, transfer, reward, discipline or terminate employees</li>
<li>Assesses training needs and promotes developmental activities</li>
<li>Conducts team meetings to promote communication, assess and resolve needs, and foster teamwork, as needed</li>
<li>Evaluates, coaches, and develops team performance by using job requirements and competency assessments</li>
<li>Informs team of organizational activities and promotes mission and goals</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>Associate&rsquo;s degree or equivalent experience required</li>
<li>Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.</li>
<li>Experience working in healthcare preferred</li>
<li>Supervisory experience preferred</li>
<li>Completion of project LEAP preferred (Internals Only)</li>
<li>Bilingual (English/Spanish) preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with monitoring performance metrics</li>
<li>Ability to function at highest level according to credentials and competency</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Pay Range: $73,500 - $104,400 annually depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Clinical Services Supervisor

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Patient Services Representative provides front office support to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows. This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment. Schedule: Monday-Friday, 8am-5pm. This position is onsite.

Responsibilities

Patient Experience and Access
<ul>
<li>Serves as the first point of contact for patients, visitors, and incoming calls</li>
<li>Greets and assists patients in a courteous and professional manner</li>
<li>Schedules, reschedules, and confirms patient appointments in the electronic scheduling system</li>
<li>Conducts appointment reminder calls and communicates visit preparation instructions when needed</li>
<li>Provides clear information regarding clinic processes, appointments, and services</li>
</ul>
Provider and Team Support
<ul>
<li>Coordinates scheduling workflows to ensure efficient patient access and clinic flow</li>
<li>Communicate with providers, medical assistants, and nursing staff regarding scheduling needs</li>
<li>Ensure providers have accurate appointment information and schedule updates</li>
<li>Supports care teams by managing appointment availability, cancellations, and schedule adjustments</li>
</ul>
Front Office and Administrative Support
<ul>
<li>Verifies patient demographics, insurance information, and registration data</li>
<li>Prepares and verifies patient records prior to appointments</li>
<li>Tracks filled and cancelled appointments and updates scheduling systems accordingly</li>
<li>Receives and records patient payments in the appropriate system when applicable</li>
<li>Ensure patient information is updated accurately in the electronic health record system</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>High School Diploma or GED required</li>
<li>One year of customer service experience required; healthcare experience preferred</li>
<li>Experience working with electronic medical records and multi-line phone systems preferred</li>
<li>Bilingual(English/Arabic) highly preferred</li>
</ul>
Additional Qualifications (Knowledge, Skills and Abilities)
<ul>
<li>Strong communication and leadership abilities.</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
<li>Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
COMPLIANCE (Safety &amp; HIPAA)
<ul>
<li> Follows all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li> Maintains current knowledge of policies and procedures as they relate to safe work practices</li>
<li> Follows all safety procedures and reports unsafe conditions</li>
<li> Uses appropriate body mechanics to ensure an injury free environment</li>
<li> Familiarity with location of nearest fire extinguisher and emergency exits</li>
<li> Follows all infection control procedures including blood-borne pathogen protocols</li>
<li> Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes</li>
<li> Comply with all regulations regarding corporate integrity and security obligations</li>
<li> Reports all behavior and/or activity that are unethical, fraudulent, or unlawful</li>
</ul>
Pay range: $22.88 - $32.03 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Patient Services Representative

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

Schedule: Monday-Friday: 6:45am-3:45pm(1 hour lunch)

The PACE Bus Driver is primarily responsible for providing safe transportation to participants in a timely and competent manner and communicating important information relevant to the overall care plan to the multidisciplinary team.

Responsibilities
<ul>
<li>Operate a 12-passenger bus safely in accordance with traffic laws and Neighborhood&rsquo;s policies.</li>
<li>Transport participants to and from the day center, medical facilities, and other scheduled outings.</li>
<li>Assist participants in boarding and exiting the vehicle safely, including those using mobility aids such as walkers or wheelchairs.</li>
<li>Conduct pre-trip and post-trip vehicle inspections and maintain accurate records.</li>
<li>Maintain cleanliness and basic upkeep of the vehicle.</li>
<li>Report any incidents, accidents, or participant concerns to appropriate staff promptly.</li>
<li>Communicate effectively and courteously with participants, caregivers, and team members.</li>
<li>Maintain confidentiality and respect participants&rsquo; rights and privacy.</li>
<li>Participate in training and meetings as required.</li>
<li>Provides transportation for passengers in a timely and competent manner which ensures patient and participant satisfaction and retention; escorts patients to and from buildings when necessary</li>
<li>Operates equipment safely and in compliance with vehicle licensing regulations</li>
<li>Reports participant or caregiver requests for changes in drop-off or pick-up locations</li>
<li>Follows established schedules and makes necessary adjustments to meet unanticipated changes; determines the safest and most efficient pick-up and delivery routes while considering the needs of participants and requirements of clinic and therapies and maintains narrative of route</li>
<li>Carries or assists one-person transfers of participants to and from vehicles and inside vehicles</li>
<li>Inspects and ensures vehicles are maintained to a clean and safe condition and gas tank filled each night; notifies appropriate supervisor of maintenance or repair needs</li>
<li>Maintains standard records, (e.g., logs of passengers and miles driven, service records, gasoline purchases)</li>
<li>Promptly reports to appropriate staff regarding participant-related concerns noted in home or on the bus; writes progress notes for documentation</li>
<li>Delivers medications and other supplies to participants</li>
<li>Follows all safety guidelines and standards; attends safety in-services and offers guidance or assistance to staff working in an unsafe manner</li>
<li>Reports accidents and incidents to supervisor immediately</li>
<li>Follows proper infection control procedures and maintain supply of emergency clean up kits</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>High school diploma/GED preferred</li>
<li>Valid CA Class A or B commercial driver&rsquo;s license (CDL) with passenger endorsement required</li>
<li>Two years medical, ADA, pupil, and/or elderly transportation experience preferred</li>
<li>Clean driving record (free from major infractions including, but not limited to, DUI, negligent, reckless, or excessive minor infractions and convictions) required</li>
<li>Successful completion of defensive driving and passenger assistance training courses within three months of hire</li>
<li>Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards</li>
</ul>
Additional Qualifications (Knowledge, Skills and Abilities)
<ul>
<li>Demonstrated ability to safely operate a wheelchair accessible van or vehicle.</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills.</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 50 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $22.88 to $32.04 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Driver-PACE (Murrieta)

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Patient Services Medical Assistant (PSMA) works to support the mission and vision of Neighborhood Healthcare by supporting the clinic with front and back-office tasks. This role will direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.

**Please note, this is a temporary full-time position with an anticipated length of assignment for three months. **

RESPONSIBILITIES:

Patient Services Representative:

Direct Patient Care
<ul>
<li>Assesses incoming phone calls to determine the correct course of action based on customer's information and needs</li>
<li>Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail</li>
</ul><ul><li>Conducts appointment reminder calls to all patients; including noted documents required for their visit</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
</ul>
Provider and Team Support
<ul>
<li>Generates daily lists of scheduled appointments for the clinic</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Clinical Administration
<ul>
<li>Schedules appointments and enter all required data into electronic scheduler</li>
<li>Tracks and records filled and cancelled appointments</li>
<li>Prepares patient charts prior to their appointments</li>
<li>Verifies patient appointments and arrival time at registration</li>
<li>Receives and records patient payments in computer and ledger for services received</li>
<li>Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed</li>
<li>Completes ongoing/annual training for position compliance</li>
</ul>
Medical Assistant:

Direct Patient Care
<ul>
<li>Communicates and performs clinical care services with patients</li>
<li>Takes patient vital signs and obtains patient intake information</li>
<li>Discusses patient needs and provides education and resources to patients directly</li>
<li>Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures</li>
</ul>
Provider And Team Support
<ul>
<li>Coordinates provider workflows to ensure efficient patient care</li>
<li>Ensures the provider has all pertinent information required for each patient visit including diagnostic images, labs, procedure tray set-ups, and required screenings</li>
<li>Assists other providers and care teams in Chiropractic, Acupuncture, and Podiatry medicine departments as needed</li>
</ul>
Clinical Administration
<ul>
<li>Utilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider</li>
<li>Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse</li>
<li>Provide patient with requested documents after review to ensure forms are complete, accurate, and executed by the provider</li>
<li>Completes ongoing/annual training for position compliance</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>High school diploma/GED required</li>
<li>Valid Medical Assistant Certificate from an accredited program required</li>
<li>Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.</li>
<li>One year customer service experience required; in a healthcare setting preferred</li>
<li>Experience working with electronic medical records and multi-phone lines preferred</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with customer service etiquette and protocols</li>
<li>Ability to interact effectively with clinic personnel, patients, and diverse populations</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to use computer programs, such as spreadsheets and databases</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay Range: $24.95 - $34.93 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Patient Services Medical Assistant (Temporary)

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR&rsquo;s primary roles are to direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.

**Please note, this is a temporary full-time position with an anticipated end of assignment in December 2026.**

RESPONSIBILITIES:

Direct Patient Care
<ul>
<li>Assesses incoming phone calls to determine the correct course of action based on customer's information and needs</li>
<li>Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail</li>
<li>Conducts appointment reminder calls to all patients; including noted documents required for their visit</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
</ul>
Provider and Team Support
<ul>
<li>Generates daily lists of scheduled appointments for the clinic</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Clinical Administration
<ul>
<li>Schedules appointments and enter all required data into electronic scheduler</li>
<li>Tracks and records filled and cancelled appointments</li>
<li>Prepares patient charts prior to their appointments</li>
<li>Verifies patient appointments and arrival time at registration</li>
<li>Receives and records patient payments in computer and ledger for services received</li>
<li>Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed</li>
<li>Completes ongoing/annual training for position compliance</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>High school diploma/GED required</li>
<li>One year customer service experience required; in a healthcare setting preferred</li>
<li>Experience working with electronic medical records and multi-phone lines preferred</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with customer service etiquette and protocols</li>
<li>Ability to interact effectively with clinic personnel, patients, and diverse populations</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to use computer programs, such as spreadsheets and databases</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay Range: $22.88 - $32.03 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Patient Services Representative (Temporary)

Join Neighborhood Healthcare and explore 22   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.