Qureos Mentor

Neighborhood Healthcare

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you. 


ROLE OVERVIEW and PURPOSE

The Patient Services Representative provides front office support to ensure efficient patient access, scheduling coordination, and excellent patient experience. This role serves as the first point of contact for patients and supports clinic operations by managing incoming calls, coordinating appointments, assisting with patient registration, and maintaining accurate scheduling workflows.

This role communicates regularly with patients, providers, medical assistants, and leadership teams to ensure smooth clinic operations in a fast-paced environment.

RESPONSIBILITIES

Patient Experience and Access
<ul>
<li>Serves as the first point of contact for patients, visitors, and incoming calls</li>
<li>Greets and assists patients in a courteous and professional manner</li>
<li>Schedules, reschedules, and confirms patient appointments in the electronic scheduling system</li>
<li>Conducts appointment reminder calls and communicates visit preparation instructions when needed</li>
<li>Provides clear information regarding clinic processes, appointments, and services</li>
</ul>
Provider and Team Support
<ul>
<li>Coordinates scheduling workflows to ensure efficient patient access and clinic flow</li>
<li>Communicate with providers, medical assistants, and nursing staff regarding scheduling needs</li>
<li>Ensure providers have accurate appointment information and schedule updates</li>
<li>Supports care teams by managing appointment availability, cancellations, and schedule adjustments</li>
</ul>
Front Office and Administrative Support
<ul>
<li>Verifies patient demographics, insurance information, and registration data</li>
<li>Prepares and verifies patient records prior to appointments</li>
<li>Tracks filled and cancelled appointments and updates scheduling systems accordingly</li>
<li>Receives and records patient payments in the appropriate system when applicable</li>
<li>Ensure patient information is updated accurately in the electronic health record system</li>
</ul>
EDUCATION/EXPERIENCE
<ul>
<li>High School Diploma or GED required</li>
<li>One year customer service experience required; healthcare experience preferred</li>
<li>Experience working with electronic medical records and multi-line phone systems preferred</li>
<li>Bilingual preferred depending on site needs</li></ul> 


ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Strong communication and leadership abilities.</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
<li>Ability to work under pressure and be flexible with changing site needs. Can work with people of all social and ethnic backgrounds and maintain confidentiality. Able to train and manage staff in a collaborative manner.</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li></ul> 


COMPLIANCE (Safety &amp; HIPAA)
<ul>
<li> Follows all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li> Maintains current knowledge of policies and procedures as they relate to safe work practices</li>
<li> Follows all safety procedures and reports unsafe conditions</li>
<li> Uses appropriate body mechanics to ensure an injury free environment</li>
<li> Familiarity with location of nearest fire extinguisher and emergency exits</li>
<li> Follows all infection control procedures including blood-borne pathogen protocols</li>
<li> Maintains privacy of all patients, employees and volunteer information and access such information only on a need-to-know basis for business purposes</li>
<li> Comply with all regulations regarding corporate integrity and security obligations</li>
<li> Reports all behavior and/or activity that are unethical, fraudulent, or unlawful</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay Range: $22.88 to $32.08 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Patient Services Representative

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Physical Therapist works to support the mission and vision of Neighborhood Healthcare (NHC) by providing participants with rehabilitative physical therapy treatment. This role will provide clinical physical therapy evaluations and treatment plans for program participants, on an acute restorative or maintenance level. In addition, this role will integrate physical therapy treatment plans into the plan of care (POC) as directed by the provider orders.

Schedule: Monday-Friday from 8am-4:30pm. This role is eligible for a $5,000 signing bonus!

Responsibilities
<ul>
<li>Screens and evaluates participants for rehabilitation needs of acute, restorative, or maintenance levels according to the American Physical Therapy Association (APTA)</li>
<li>Collaborates with nursing home and assisted living staff regarding the rehabilitation needs of participants</li>
<li>Documents participant POCs for all referral provided to participants to other NHC services, such as occupational therapy, speech therapy, and medical clinic</li>
<li>Communicates with staff regarding participants&rsquo; needs in areas of positioning, mobility, and safety, as needed</li>
<li>Communicates with family members and caregivers to ensure that recommendations are feasible for participants and their caregivers can appropriately assist</li>
<li>Provides physical therapy treatments, including modality treatment, therapeutic exercise, and functional mobility training</li>
<li>Provides written instructions and illustrations of movements to participants and caregiver for at home use, as needed</li>
<li>Ensures that participants and caregivers understand the durable medical equipment (DME) loan program&rsquo;s terms and policies</li>
<li>Delegates therapy plans for specific participants to the physical therapy support team according to the complexity of the participants&rsquo; needs and the nature of procedures according to the California Physical Therapy Practice Act or other applicable state specific regulations</li>
<li>Instructs participants and caregivers in the use and maintenance of DME and methods used to enhance the mobility, safety, and functional independence of participants</li>
<li>Makes home visits and educational sessions as needed and indicated in the POC; documents activities and participant/caregiver responses in participant&rsquo;s chart</li>
<li>Discusses POC with multi-disciplinary team to integrate services with overall POC for participants</li>
<li>Participates on the interdisciplinary team, peer review, and QM activities</li>
<li>Documents all procedures performed in participant&rsquo;s medical chart according to NHC policies and procedures</li>
<li>Provides guidance to staff and team members that is consistent with state laws and company policies</li>
<li>Orders, inventories, distributes, and maintains DME for participants</li>
<li>Orients and educates contract physical therapists on NHC systems and goals</li>
<li>Identifies defective DME and takes appropriate action to repair or replace items</li>
<li>Ensures that DME loans, returns, repairs, and purchases are documented in the appropriate records per department policies</li>
<li>Makes purchases appropriate for participants and rehab operations within established department budget and goals</li>
<li>Solicits ideas from staff for ongoing improvements and efficiencies of the rehab department</li>
<li>Provides specific training to non-rehab staff in relation to participant needs, such as CNAs and drivers</li>
<li>Participates within the interdisciplinary team in the formulation of POCs for participants, as well as in other interdisciplinary team settings that plan, coordinate, and monitor the care participants</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>Valid CA Physical Therapist license in good standing required and maintained as a condition of employment</li>
<li>One year of physical therapy experience in a geriatric setting required; two years of experience preferred</li>
<li>Bilingual (English/Spanish) preferred</li>
<li>Current Basic Life Support (BLS) certification though an American Heart Association (AHA)- Approved source is required upon hire and must be maintained as a condition of employment.
<ul><li>AHA- approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.</li>
<li>Online-only BLS courses without a live skills check do not meet this requirement</li>
<li>In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually</li>
</ul>
</li></ul>Additional Qualifications (Knowledge, Skills, and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with the practice of occupational therapy and speech and language pathology in relation to geriatrics</li>
<li>Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations</li>
<li>Able to analyze data and statistics, draw conclusions, and compile accurate reports.</li>
<li>Knowledge about profit and loss and managing budgets</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 50 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $45.91- $67.93 per hour, depending on experience. This role is eligible for a $5,000 signing bonus!

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

#NHC123<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Basic Life Support</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Physical Therapist-PACE

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The PACE Day Center Manager oversees the day-to-day operations of the PACE Day Center and coordinates non-clinical services delivered to participants. This role is responsible for managing participant flow, day center operations, non-clinical staff, environment-of-care readiness, and regulatory compliance to ensure safe, efficient, and high-quality service delivery. Working under the direction of the Center Director, the Center Manager supports interdisciplinary workflows, enhances the participant experience, and ensures facility safety and operational consistency. The role also includes oversight of CNA, PCA, and Recreation (Activities) services. This position is fully onsite. Schedule: Monday-Friday, 8am-5pm.
Responsibilities
<ul>
<li>Provides leadership to all aspects of the day center operations, including participant flow, personal care support, and Activities programming.</li>
<li>Maintains competency in Interdisciplinary Team (IDT) processes and facilitates IDT meetings as directed, ensuring effective coordination of care and operational alignment.</li>
<li>In coordination with the Center Director, supports utilization management activities</li>
<li>Actively participates and leads IDT meetings, fulfilling assigned responsibilities.</li>
<li>Reviews staffing levels, enrollment and center capacity to address and resolve operational issues</li>
<li>Provides oversight of contract employees and any service providers operating in the day center and collaborates with the Quality and Compliance Officer for contractor incident reporting and corrective action plans as needed</li>
<li>Supports IDT workflows to ensure timely development, documentation, and communication of participant care plans. Ensures documentation of team meetings is maintained and that all care plan changes are accurately recorded in individual care plans.</li>
<li>Ensures all required regulatory notifications are completed when care plans change.</li>
<li>Coordinates orientation, in-service programs, and ongoing staff development to meet regulatory and performance requirements.</li>
<li>Serves as a liaison between NHC PACE and other community service providers</li>
<li>Participates in the NHC PACE management team and serves as liaison between administration and staff</li>
<li>Works with Quality and Compliance on participant enrollment and disenrollment processes in alignment with regulatory requirements.</li>
<li>Reviews participant rights issues, grievances, and appeals with the Center Director and Quality and Compliance, ensuring proper documentation, investigation, and resolution.</li>
<li>In coordination with the Center Director and Quality and Compliance Officer, communicates with contract providers and resolves administrative, rights-related, or quality-of-service concerns.</li>
<li>Participates in NHC PACE Quality Improvement (QI) activities and relevant sub-committees</li>
<li>Supports implementation of day center quality improvement initiatives related to safety, participant experience, and operational performance.</li>
<li>Leads day center quality improvement initiatives related to safety, participant experience, and operational performance.</li>
<li>Ensure compliance with policies regarding physical and chemical restraints.</li>
<li>Ensure compliance with federal, state, and local regulatory and licensing standards</li>
<li>Maintains continuous audit readiness for all day center operations.</li>
<li>Participates in the development and delivery of staff education programs and may facilitate meetings as needed.</li>
<li>Oversee documentation processes and ensure compliance with HIPAA and internal documentation standards.</li>
<li>Oversees maintenance, cleanliness, and repair of day center equipment, common areas, and environmental systems in collaboration with Facilities.</li>
<li>Monitors participant and staff safety; conducts environmental rounds; investigates and reports accidents promptly.</li>
<li>Ensures infection control and emergency preparedness protocols are implemented and maintained within the center Participates in program and policy development and refinement as part of the management team</li>
<li>Participates in program and policy refinement activities as part of the management team</li>
<li>Supports budget monitoring and ensures day center operations are conducted within approved fiscal targets.</li>
<li>Consistently meets or exceeds NHC PACE&rsquo;s targets for productivity and customer service expectations</li>
<li>Ensures standardization of operations across centers; identifies and reports variances with rationale and escalates for alignment.</li>
<li>Leads, coaches, and develops assigned staff, including hiring, onboarding, performance management, and disciplinary actions in coordination with Human Resources</li>
<li>Provides directions to site-level staff and supervisors to ensure alignment with established workflows, performance expectations, and organizational priorities</li>
<li>Conducts regular team meetings to promote communication, accountability, and alignment</li>
<li>Evaluates staff performance and supports ongoing development through coaching, feedback, and competency-based assessments</li>
<li>Ensures appropriate staffing coverage and operational support across assigned functions</li>
<li>Promotes adherence to organizational mission, values, and service standards</li>
<li>Provides coverage for staffing gaps, including LOA, PTO, and high-volume periods, by stepping in to support operations as needed</li>
<li>Promotes and protects participant rights, including dignity, independence, privacy, and self-determination.</li>
<li>Represents NHC PACE in community activities that promote program visibility and strengthen community relationships.</li>
<li>Collaborate effectively with peers, contractors, and interdisciplinary partners to achieve organizational goals.</li>
<li>Comply with all policies and procedures of NHC PACE</li>
<li>Demonstrates proficiency in delivering age-specific care</li>
<li>Consistently meets or exceeds NHC PACE quality assessment and performance improvement targets</li>
<li>Travels between PACE centers, community locations, and external provider sites as needed to support operations, meetings, participant services, and organizational initiatives.</li>
<li>Performs other duties as assigned.</li>
</ul>
Site Specific Responsibilities (Murrieta)
<ul>
<li>Oversees day-to-day operations of Alternative Care Settings (ACS) to ensure timely, accurate, and compliant service delivery.</li>
<li>Ensures alignment with participant care plans and regulatory requirements.</li>
<li>Coordinates ACS activities with Enrollment, Clinic, Day Center, and IDT teams.</li>
<li>Ensures workflows are standardized across centers; identifies variances and escalates with rationale.</li>
<li>Monitors timeliness, quality, and completion of ACS services to ensure compliance with organizational and regulatory standards.</li>
<li>Identifies and escalate operational, safety, and compliance risks to support timely resolution.</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>Bachelor&rsquo;s degree in rehabilitative therapy, nursing, social work, recreational therapy, or related field is required, experience in lieu of degree is acceptable (must be experience in one of the specialties above)</li>
<li>Master's degree in rehabilitative therapy, nursing, social work, recreational therapy, or related field preferred</li>
<li>Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
<ul><li>In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually.</li>
</ul></li><li>Three years of experience working with elderly population in a healthcare setting required</li>
<li>Two years of supervisory experience required</li>
<li>Valid Drivers License required and maintained as a condition of employment</li>
<li>Active auto insurance required and maintained as a condition of employment</li>
</ul>
Additional Qualifications(Knowledge, Skills and Abilities)
<ul>
<li>Knowledge of health care delivery systems, regulations, quality improvement and medical and non-medical needs of the elderly is preferred</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 15 lbs/weight</li>
<li>Ability to sit/stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $95,500-$141,300 annually, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
Bachelors or better</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Basic Life Support</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

PACE Day Center Manager(Murrieta)

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

Neighborhood Healthcare PACE is a managed medical plan built around surrounding participants with a team of physicians, nurses, social workers, therapists and care coordinators to help them maintain good health and a good quality of life. Our goal is to keep our seniors happy and healthy at home surrounded by their family and community.

As a private, non-profit 501(C) (3) community health organization, we serve over 500k medical, dental, and behavioral health visits from more than 100,000 people annually. With two PACE centers located in Riverside County, our PACE program is positioned to serve over 650 senior participants.

The Social Worker will manage a caseload of participants by providing a psychosocial perspective to the interdisciplinary evaluation, assessment, plan of care, ongoing services, and disenrollment processes of the PACE program at Neighborhood Healthcare. This role will collaborate with the interdisciplinary team to optimize the health status and quality of life of Neighborhood PACE participants. Additionally, this role will liaise between participants, members of participants&rsquo; support network, and the interdisciplinary team. Schedule: M-F 8am-5pm. This position is fully onsite.

Responsibilities
<ul>
<li>Works with the PACE Interdisciplinary Team (IDT) to conduct initial, semi-annual, unscheduled, and annual assessments</li>
<li>Provides participant health status updates to appropriate staff in daily meetings</li>
<li>Obtains extensive psychosocial history from participants and/or family members upon admission to program and intermittently at pre-enrollment</li>
<li>Coordinates, schedules, and facilitates family conferences in conjunction with the PACE IDT to address levels of care, medication/treatment non-compliance, out-of-home placement, complex diagnoses, behavioral concerns and contracts, conditions of involuntary disenrollment, and alternative program options</li>
<li>Develops and facilitates various group counseling topics designed to assist at-risk populations over the age of 55 with chronic health conditions</li>
<li>Provides individual caregiver and family support counseling, as needed</li>
<li>Coordinates with participants, family/caregivers, and primary care providers to complete advance life planning documents, assist with end-of-life planning, and provide educational resources</li>
<li>Conducts independent risk and safety assessments at skilled nursing facilities, residential care facilities for the elderly, assisted living facilities with/without memory care units, hospitals, and in-home, as needed</li>
<li>Screens and develops share of cost for out-of-home placements based on financial documentation from participants and family members</li>
<li>Creates and executes supportive housing forms with care facilities and family members,</li>
<li>Conducts intermittent and annual income reviews to update supportive housing forms and share of costs</li>
<li>Schedules, coordinates, and accompanies participants and family members with transportation and admission to higher level of care to promote safety and continuity of care in cases of high acuity</li>
<li>Implements hospice and palliative care services by providing referral documentation, coordination, education, and support to participants and families</li>
<li>Communicates with hospitals/skilled nursing facilities and utilizes external medical records systems to coordinate tailored discharge planning for participants</li>
<li>Assists with ongoing financial eligibility for participants, including Medi-Cal recertifications, as needed</li>
<li>Liaises effective connections and communications with other organizations in the eldercare field</li>
<li>Provides support and education to staff members in areas of social, emotional, and cultural factors in the participant population, including how these factors relate to health, medical care, and the availability of social services in the community</li>
<li>Schedules, coordinates, and conducts in-home visits and assessments independently and in conjunction with the PACE IDT, as needed</li>
<li>Provides redirection and support for participants with behavioral needs during PACE Day Center attendance, utilization of PACE transportation, and use of other PACE services</li>
<li>Refers participants and families to appropriate community agencies and facilities while acting as an advocate and liaison with such organizations</li>
<li>Conducts discharge planning to promote continuity of care in the event of disenrollment</li>
<li>Maintains federally compliant and timely documentation of institutionalizations, Adult Protection Service reports/follow-ups and consultations, community contacts, family conferences, assessments, and other case management notes in medical records</li>
<li>Attends required staff meetings/trainings and voluntary professional development courses</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>Master&rsquo;s degree in social work required</li>
<li>One year of experience working with the elderly population required</li>
<li>One year of social work experience preferred</li>
<li>Experience working in a community-based setting or geriatric program preferred</li>
<li>Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
<ul><li>In addition, current CPR and First Aid certification are required for all PACE employees in accordance with CMS and DHCS requirements. First Aid training will be provided at onboarding and must be renewed annually</li>
</ul></li><li>Bilingual (English/Spanish) preferred</li>
</ul>
Additional Qualifications (Knowledge, Skills, and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with counseling theories and techniques</li>
<li>Knowledgeable about and experience with community resources for individuals and families</li>
<li>Ability to establish and maintain good interpersonal relationships</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 10 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $80,200-$115,500 annually, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Social Worker-PACE (Murrieta)

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Patient Services Representative (PSR) works to support the mission and vision of Neighborhood Healthcare by supporting clinics with front office tasks. The PSR&rsquo;s primary roles are to direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments.

RESPONSIBILITIES:

Direct Patient Care
<ul>
<li>Assesses incoming phone calls to determine the correct course of action based on customer's information and needs</li>
<li>Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail</li>
<li>Conducts appointment reminder calls to all patients; including noted documents required for their visit</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
</ul>
Provider and Team Support
<ul>
<li>Generates daily lists of scheduled appointments for the clinic</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Clinical Administration
<ul>
<li>Schedules appointments and enter all required data into electronic scheduler</li>
<li>Tracks and records filled and cancelled appointments</li>
<li>Prepares patient charts prior to their appointments</li>
<li>Verifies patient appointments and arrival time at registration</li>
<li>Receives and records patient payments in computer and ledger for services received</li>
<li>Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed</li>
<li>Completes ongoing/annual training for position compliance</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>High school diploma/GED required</li>
<li>One year customer service experience required; in a healthcare setting preferred</li>
<li>Experience working with electronic medical records and multi-phone lines preferred</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with customer service etiquette and protocols</li>
<li>Ability to interact effectively with clinic personnel, patients, and diverse populations</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to use computer programs, such as spreadsheets and databases</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay Range: $22.88 - $32.03 per hour, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

<div>
 
 Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.
 
 
 
 
 As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 77k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
 
 
 
 
 We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you
 
 .
 
 
 As a Neighborhood Physician Assistant or Nurse Practitioner, you will be part of a Care Team that is focused on providing the very best in patient experience. Amazing patient experiences begin with amazing providers. Our patients know that every time they walk through our doors, they can expect quality treatment from professionals who care. Through our values of compassion, integrity, professionalism, collaboration, and going above and beyond we ensure that all patients receive the very best care and support possible. Making a difference in our community is made possible by the strong members that comprise the Care Team for each patient.
 
 
 
 This cohort is tentatively schedule is September 7th- December 14th
 
 
 
 <ul>
 <li>
 This opportunity is for a Float APP role supporting San Diego County. This role will be expected to float between these sites based on organizational needs.**
 
 
 </li>
 </ul>
 
 Direct Patient Care
 
 
 
 <ul>
 <li>
 Examines patient, performs comprehensive physical examination and compiles patient medical data, including health history and result of physical examination.
 </li>
 <li>
 Administers or orders diagnostic tests, such as x-ray, electrocardiogram and laboratory tests and interprets test results deviations from normal 3.
 </li>
 <li>
 Performs therapeutic procedures such as injections, immunizations, suturing and wound care and managing infection
 </li>
 <li>
 Instructs and counsels patients regarding compliance with prescribed therapeutic regimens, normal growth and development, family planning, emotional problems of daily living and health maintenance.
 </li>
 <li>
 Positively impact patient experience by demonstrating values of Transforming Care including, but not limited to, courteous and helpful behavior and a commitment to accuracy.
 </li>
 <li>
 Display knowledge of normal signs of human development and ability to assess and provide age appropriate care.
 
 
 </li>
 </ul>
 
 Clinical Administration
 
 
 
 <ul>
 <li>
 Develops and implements patient management plans, records progress notes and assists in provision of continuity of care.
 </li>
 <li>
 Performs all of the above in accordance with NHC practice protocols and under the guidance and supervision of the supervising MD(s), according to the terms of the Supervisory Agreement.
 </li>
 <li>
 Keep informed of organizational activities and promote mission and goals. Function at highest level according to credentials and competency.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Physician Assistant:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree and completion of an accredited Physician Assistant Program
 </li>
 <li>
 California State Physician Assistant License in good standing
 </li>
 <li>
 Current CA DEA licensure is required and is to be maintained as a condition of employment
 </li>
 <li>
 Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
 </li>
 <ul>
 <li>
 AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.
 </li>
 <li>
 Online-only BLS courses without a live skills check do not meet this requirement.
 
 </li>
 </ul>
 </ul>
 
 Nurse Practitioner:
 
 
 
 <ul>
 <li>
 Master&rsquo;s degree in nursing required
 </li>
 <li>
 California Nurse Practitioner and Registered Nursing license in good standing is required
 </li>
 <li>
 Current CA DEA licensure is required and is to be maintained as a condition of employment
 </li>
 <li>
 Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
 </li>
 <ul>
 <li>
 AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.
 </li>
 <li>
 Online-only BLS courses without a live skills check do not meet this requirement.
 
 </li>
 </ul>
 </ul>
 
 Experience/Specialized Skills:
 
 
 
 <ul>
 <li>
 Bilingual (English/Spanish) capabilities strongly preferred, but not required.
 </li>
 <li>
 Knowledge of medical terminology, anatomy, physiology, and concepts of disease
 </li>
 <li>
 Knowledge of patient care activities, the clinic environment, and how the services and functions interact
 </li>
 <li>
 Knowledge of, and ability to take a detailed medical history, to conduct a physical examination, to follow observation procedures, to order and perform diagnostic and therapeutic tasks, and to exercise a degree of judgment in integrating and interpreting findings on the basis of general medical knowledge
 </li>
 <li>
 Ability to work effectively with patients from diverse social, cultural and economic groups
 
 
 </li>
 </ul>
 
 Pay range: $124,100.00 to $191,000
 
 
 per year, depending on experience.
 
 
 
 
 Compensation Disclosure:
 
 
 The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
 
</div>

Physician Assistant or Nurse Practitioner (APTA) - Float

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Patient Care Coordinator will assist primary care practice (PCP) teams to improve patient health outcomes. This role will assist with coordinating and providing panel management services to patients at highest risk for health deterioration and assisting patients achieve their self-care goal by increasing access to health services and resources.

 This is a full-time temporary position, expected to last 3-6 months. Schedule: Monday-Friday, 8am-5pm. This position is onsite.
Responsibilities
<ul>
<li>Utilizes the primary care medical home model to provide coordinated team care to address current diseases</li>
<li>Provides panel management for preventative and health maintenance follow-ups for the maximum number of patients per day</li>
<li>Contacts new patients to provide a warm welcome to our clinic, explain the medical home, and answer patient questions</li>
<li>Schedules patients with chronic conditions for follow-up appointments per preventative and maintenance care schedules</li>
<li>Performs population management tasks, such as appointment scheduling, recalls, web portal callbacks, and addressing telephone encounters</li>
<li>Makes outreach calls to patients missing appointments based on preventative and chronic disease guidelines</li>
<li>Delegates ECW telephone encounters and Web Portal messages to medical assistants and providers</li>
<li>Implements actions for increasing productivity, such as scheduling patients for PCP follow-up visits, anticipating open slots for same day appointments, and proactively maintaining full provider schedules</li>
<li>Tracks and reports the progress of assigned tasks and logged PCP discussion topics in weekly supervisor meetings</li>
<li>Collaborates and supports the PCP to identify and implement actions for improving population management and patient care outcomes</li>
<li>Organizes weekly pre-clinic team huddles to update progress on various goals, such as Meaningful Use compliance and C.A.R.E. Transformation</li>
<li>Coordinates monthly medical assistant team meetings to discuss progress towards PCMH goals and areas needing improvement</li>
<li>Provides and documents patient end-of-visit interviews, coaching, and patient engagement conversations</li>
<li>Reinforces information given to patients and/or family with handouts to improve patient self-management skills and communication</li>
<li>Provides education to patients during medical appointments, as needed</li>
<li>Acts as first point of contact for patients and families asking questions and raising concerns through the patient web portal and via phone</li>
<li>Submits prior authorization for medications, DME supplies, and other items, as needed</li>
<li>Impacts patient experience by demonstrating values of Transforming Care, including courteous and helpful behavior and a commitment to accuracy</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with PCP</li>
<li>Completes ECW notes for all care coordination and other services provided in a timely manner</li>
<li>Prioritizes activities according to need and required follow-up</li>
<li>Provides accurate and timely reports to supervisor, as required</li>
<li>Contributes to the success of the organization by participating in quality improvement activities</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
<li>Assists medical assistants and patients as needed</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>High school diploma or GED required</li>
<li>Medical Assistant Certificate from an accredited program required</li>
<li>Current Basic Life Support (BLS) certification required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines- may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards</li>
<li>One year of medical assistant experience within a medical home health preferred</li>
<li>Non-profit community health clinic experience preferred</li>
<li>Bilingual (English/Spanish) highly preferred</li>
<li>Diabetes and hypertension education experience preferred</li>
</ul>
Additional Qualifications (Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with medical home health</li>
<li>Ability to adapt to changing patient or organizational priorities</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Ability to use critical thinking to make decisions and problem solve.</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay range: $27.21 to $38.10 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.<h4 class="jobSectionHeader">
Education</h4>
Required<ul><li>
High School or better</li></ul><h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
Basic Life Support</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Patient Care Coordinator-Temporary

Join Neighborhood Healthcare and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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