Qureos Mentor

Neighborhood Healthcare

<div><div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.</div> 
<div></div>
<div>
As a private, non-profit 501(C) (3) community health organization, we serve over 350k medical, dental, and behavioral health visits from more than 90k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you join the team! 

</div>
The Advanced Practice Provider works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered care and services within a dynamic team environment. This role will provide direct healthcare services to patients under the direction and responsibility of Physicians in three main categories: direct patient care, team support, and clinical administration.

RESPONSIBILITIES

DIRECT PATIENT CARE
<ul>
<li>Performs comprehensive physical examinations on patients, including review of patient medical data, such as health history</li>
<li>Orders, administers, and interprets test results for diagnostic tests, such as x-ray, electrocardiogram, and laboratory tests</li>
<li>Performs therapeutic procedures such as injections, immunizations, suturing, and wound care, and managing infection</li>
<li>Instructs and counsels patients regarding compliance with prescribed therapeutic regimens, normal growth and development, family planning, emotional problems of daily living, and health maintenance</li>
<li>Impacts patient experiences by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
<li>Assesses and provides age-appropriate care to patients</li>
</ul>
TEAM SUPPORT
<ul>
<li>Shares accountability for overall patient health outcomes, working in coordination with care teams</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
<li>Responds promptly and with caring actions to patients and employees</li>
<li>Maintains professional working relationships with all levels of staff, clients, and the public</li>
<li>Cooperates in accomplishing communicated department goals and objectives</li>
</ul>
CLINICAL ADMINISTRATION
<ul>
<li>Develops and implements patient management plans, records progress notes, and assists in provision of continuity of care</li>
<li>Performs in accordance with NHC practice protocols and under the guidance and supervision of the supervising MD(s), according to the terms of the Supervisory Agreement</li>
<li>Keeps informed of organizational activities and promote mission and goals</li>
<li>Functions at highest level according to credentials and competency</li>
</ul>
EDUCATION/EXPERIENCE
<ul>
<li>Master&rsquo;s degree from an accredited physician assistant or nurse practitioner program required</li>
<li>Valid CA Physician Assistant or Nurse Practitioner certification required</li>
<li>Valid CA DEA license required</li>
<li>Current Basic Life Support (BLS) certification through an American Heart Association (AHA)-approved source is required upon hire and must be maintained as a condition of employment.
<ul><li>AHA-approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.
</li><li>Online-only BLS courses without a live skills check do not meet this requirement.</li>
</ul>
</li></ul>ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with providing direct care to patients</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 20 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
COMPLIANCE (Safety &amp; HIPPA)
<ul>
<li>Follow all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li>Maintain current knowledge of policies and procedures as they relate to safe work practices</li>
<li>Follow all safety procedures and report unsafe conditions</li>
<li>Use appropriate body mechanics to ensure an injury free environment</li>
<li>Be familiar with location of nearest fire extinguisher and emergency exits</li>
<li>Follow all infection control procedures including blood-borne pathogen protocols</li>
</ul><ul><li>Maintain privacy of all patient, employee and volunteer information and access such information only on a need-to-know basis for business purposes</li>
</ul><ul><li>Comply with all regulations regarding corporate integrity and security obligations</li>
<li>Report all behavior and/or activity that are unethical, fraudulent, or unlawful</li>
</ul>
Pay range: $124,100.00 to $191,000k per year, depending on experience. (DOE)

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Nurse Practitioner or Physician Assistant (Escondido, Downtown)

<div>Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

The Outreach and Enrollment Counselor will conduct outreach and in-reach, educate, and assist clients enrolling in affordable health insurance coverage through Covered CA, Medi-Cal, Medicare, or the Children&rsquo;s Health Insurance Program as well as non-health insurance programs such as Cal Fresh.

Work schedule: Monday-Friday 8am-4:30pm with 1 hour lunch. This position requires availability to work evenings and weekends as needed to support community events/meetings. While the standard schedule for this role is 40 hours per week, flexibility is provided and weekday hours can be adjusted when weekend/evening work is required.

Responsibilities
<ul>
<li>Conducts outreach activities and presentations at school and community events such as health fairs, churches, farmers markets, grocery stores, and local businesses; events may be scheduled during weekday, evening or on weekends</li>
<li>Networks and establishes community relationships and partnerships</li>
<li>Understands and complies with monthly and yearly end goals and objectives in the various grant contracts and maintains complete data for monthly reporting</li>
<li>Supports NHC efforts for patient retention as well as increasing new patient growth</li>
<li>Presents health concepts to individuals and small groups</li>
<li>Disseminates information about affordable health insurance coverage to families and individuals</li>
<li>Conduct in-reach phone calls to current patients to offer enrollment assistance</li>
<li>Provides enrollment assistance in affordable health insurance coverage through Covered CA, Medi-Cal and the Children&rsquo;s Health Insurance Program as appropriate</li>
<li>Provides education and enrollment assistance for the CalFresh program</li>
<li>Provides education on other community resources and assistance programs, such as SDG&amp;E CARE program</li>
<li>Assists the applicant with questions regarding health insurance, healthcare access and other resources and ensures enrollment process is completed</li>
<li>Refers applicants to their medical home and other needed resources at time of application completion</li>
<li>Receives referrals from collaborating and partner agencies</li>
<li>Performs inter-departmental referrals for patient in need of medical, dental, and behavioral health services or other available services</li>
<li>Provides coverage updates to clients regarding their affordable health insurance</li>
<li>Attends meetings and trainings necessary for the position sustainment and growth</li>
<li>Prepare monthly quantitative and qualitative report on outreach/in-reach and application assistance activities</li>
<li>Shares feedback from patient experiences to improve access to health care</li>
<li>Keeps self and others informed of organizational activities and promotes mission and goals</li>
<li>Conducts patient referrals to assigned Medicare agents as required</li>
<li>Assists in the efforts to retain patients and support efforts at eliminating patient attrition</li>
</ul>
Qualifications

Education/Experience
<ul>
<li>High school/GED required</li>
<li>Covered California certification required within 90 days of employment</li>
<li>One year of experience in government or community program eligibility/screening for Medi-Cal or Medi-Cal for families preferred</li>
<li>Certified Enrollment Counselor for Covered CA experience preferred</li>
<li>Valid CA driver&rsquo;s license and proof of auto insurance required</li>
<li>Bilingual (English/Spanish) highly preferred</li>
</ul>
Additional Qualifications (Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with health care and social service resources in the community preferred</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 50 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $27.21-$38.10 per hour, depending on experience.

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Outreach and Enrollment Counselor (South Riverside County)

<div>About Us

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.
<ul><li>Schedule: Monday - Friday from 8:00 am-5:00 pm.</li></ul>

ROLE OVERVIEW and PURPOSE

The Front Office Supervisor promotes effective operations of the health center front office by supervising and training patient service representatives to schedule appointments, answer phones, and check patients in/out for appointments. This role will monitor daily front office operations to identify ways to improve services and create developmental opportunities for the team. Depending on the site or department, this role may also be responsible for overseeing call center reps and/or interpreters. 


RESPONSIBILITIES
<ul>
<li>Monitors provider schedules to ensure that appointments are scheduled according to established guidelines</li>
<li>Maintains office inventory and supplies, while adhering to clinic procedures for procurement</li>
<li>Monitors, reviews, and corrects reported billing errors and actions before submitting report to management</li>
<li>Promotes attitudes, environments, and operational systems directed toward patient satisfaction</li>
<li>Builds teams to promote and improve effective health center operations</li>
<li>Oversees activities, productivity, quality and schedules for other non-clinical groups; this may be specific to individual sites</li>
<li>Facilitates team trainings, including new hire orientation for new hires and volunteers</li>
<li>Monitors reminder notices to patients regarding upcoming appointments</li>
<li>Works with management to resolve day-to-day scheduling problems or changes</li>
<li>Monitors patient demands for visit types, such as CHDP and sick</li>
<li>Keeps supervisors informed of high demand visits and problems</li>
<li>Maximizes filling &ldquo;no shows&rdquo; with walk-in patients in a timely manner, as needed</li>
<li>Monitors daily cash receipts, internal control systems, and resolves discrepancies with business office</li>
<li>Works with team to maximize collections within clinic guidelines; reports unresolved discrepancies to management</li>
<li>Demonstrates and promotes excellent customer service skills, including professionalism, confidentiality, and proper etiquette</li>
<li>Impacts patient experiences by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
<li>Attends manager meetings, as required</li>
<li>Conducts and documents routine department meetings</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
<li>Works with management to conduct periodic audits for quality assurance and compliance</li>
<li>Provides ad hoc reports to management, as needed</li>
</ul><ul><li>Keeps team up to date with policies, procedures, and funding sources directly impacting the department</li>
</ul><ul><li>Contributes to the success of the organization by participating in quality improvement activities</li>
</ul>
Site Specific &ndash; El Cajon (Interpreter Services and Call Center)
<ul>
<li>Hires and trains new interpreters to ensure proficiency in Arabic and/or Spanish</li>
<li>Ensures all telephone encounters and messages, including call backs which require an interpreter, are handled in a timely manner</li>
<li>Conducts periodic quality assurance checks for each interpreter to ensure we are providing optimal and accurate communication to our patients</li>
<li>Assists with translation of organization wide documents, signs, automated forms, text messages as requested by directors</li>
<li>Oversees the Arabic call center phone queue</li>
</ul>
Supervision
<ul>
<li>Recommends or make decisions to hire, transfer, reward, discipline or terminate employees</li>
<li>Evaluates, coaches, and develops team performance by using job requirements and competency assessments</li>
<li>Works with management to prepare and conduct 90-day and annual performance evaluations for all direct reports</li>
<li>Assists and conducts department meetings to promote communication, assess and resolve needs, and foster teamwork with management</li>
<li>Assesses training needs and promotes developmental activities</li>
<li>Informs team of organizational activities and promotes mission and goals</li></ul> 


EDUCATION/EXPERIENCE
<ul>
<li>High school diploma/GED required</li>
<li>Experience in healthcare setting preferred</li>
<li>Completion of Project Leap preferred (Internals Only)</li>
<li>Lead or supervisory experience preferred</li></ul> 


ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with monitoring performance metrics</li>
<li>Ability to function at highest level according to credentials and competency</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 10 lbs./weight</li>
<li>Ability to stand for long periods of time</li></ul> 


COMPLIANCE (Safety &amp; HIPAA)
<ul>
<li> Follows all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li> Maintains current knowledge of policies and procedures as they relate to safe work practices</li>
<li> Follows all safety procedures and report unsafe conditions</li>
<li> Uses appropriate body mechanics to ensure an injury free environment</li>
<li> Familiarity with location of nearest fire extinguisher and emergency exits</li>
<li> Follows all infection control procedures including blood-borne pathogen protocols</li>
<li> Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes</li>
<li> Complies with all regulations regarding corporate integrity and security obligations</li>
<li> Reports all behavior and/or activity that are unethical, fraudulent, or unlawful</li>
</ul>
Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $$73,500.00 to $104,400.00, depending on experience and additional qualifications.

Compensation Disclosure:

The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.</div>

Front Office Supervisor

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE

The Employee Relations Business Partner (ERBP) serves as the primary HR contact for employee relations matters across Neighborhood Healthcare Reporting to the - HR Manager, Employee Relations and Talent Acquisition this role plays a key part in providing guidance to leaders and employees on workplace concerns, policy interpretation, and performance management.

The ERBP leads employee relations investigations, ensures consistent application of policies, and helps leaders navigate complex employee situations. This role also identifies trends in workplace issues and partners with HR and business leaders to develop training, policies, and strategies that support a positive workplace culture.

RESPONSIBILITIES

Responsibilities include but are not limited to:

Strategic HR Partnership
<ul><li>Act as a thought partner to assigned Sites and Departments leaders, focusing on strengthening employee relations, coaching, performance management, and fostering a culture of continuous growth and development.</li>
<li>Help navigate employee relations scenarios with managers, providing solutions and brainstorming.</li>
</ul>
Employee Relations and Investigations:
<ul>
<li>Lead all employee relations investigations for assigned locations, collaborating with HR Manager, ER &amp; TA and other ER Members as needed.</li>
<li>Provide clear findings and recommendations to leadership and HR Leadership.</li>
<li>Maintain accurate and timely documentation and records of investigations and employee relations matters.</li>
<li>Counsel and assist in resolving employee relations issues including, but not limited to, manager/employee situations, policies, procedures, terminations, and reorganizations?</li>
<li>Identify trends in ER issues in order to develop trainings and processes to improve, and identify trends related to organizational health.</li>
<li>Investigate inquiries from employees and/or managers, ensuring timely completion and communication to relevant parties.</li>
</ul>
Subject Matter Expertise:
<ul>
<li>Provide expertise on employee relations, employee handbook, Code of Conduct, and Leaves of Absence.</li>
<li>Collaborate with Leaders on workforce development through training, coaching, mentorship, and performance management.</li>
<li>Contribute to creating and implementing standards for recording employee relations issues and investigations.</li>
<li>Serve as an instructor for HR101, HR201 and other HR .</li>
</ul>
Legal Compliance and Policy Management:
<ul>
<li>Maintain awareness of federal, state, and local employment laws.</li>
<li>Collaborate with leadership to execute, implement, and manage employee relations issues consistent with Neighborhood&rsquo;s policies.</li>
<li>Identify policy gaps and propose new policies or improvements based on organizational needs or emerging trends.</li>
</ul>
Employee Experience:
<ul>
<li>Partner with Employee Experience Team to analyze trends in employee experience and pulse surveys.</li>
<li>Create and maintain effective communication with assigned groups.</li>
<li>Role model Neighborhood&rsquo;s culture, values, and behaviors.</li>
<li>Contribute to the creation and implementation of policies and procedures that are aligned with Neighborhood&rsquo;s culture, values and strategic plans.</li>
<li>Own employee exit survey process to ensure data is being collected from employees who are voluntarily leaving Neighborhood.</li>
</ul>
Performance Evaluations and Status Changes:
<ul>
<li>Responsible for working with managers to complete performance appraisals on time and assist with direct and truthful feedback with employees.</li>
</ul>
Communication and Reporting:
<ul>
<li>Track and maintain updates that are required for policies or the Employee Handbook as you become aware of new laws and regulations or instances where the policy does not fit the situations occurring at Neighborhood.</li>
<li>Develop policies and procedures for instances where policies or procedures do not exist and would be useful.</li>
<li>Assist managers with communicating personnel changes, promotions, and other critical information via employee memos when working with managers.</li>
<li>Address pay discrepancies and partner with the compensation team to address.</li>
</ul>
EDUCATION/EXPERIENCE
<ul>
<li>Bachelor&rsquo;s degree or equivalent experience</li>
<li>Five years of human resources experience with at least 2 years as an HR Generalist</li>
<li>HR Certification, PHR or equivalent experience/education preferred</li>
<li>HRIS experience with UKG preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Effective written and verbal communication, interpersonal, and customer service skills</li>
<li>Strong MS Office (Word, Excel, OneNote, Power Point &amp; Outlook) skills required</li>
<li>Detail oriented with excellent customer service skills required</li>
<li>Must be able to organize and prioritize to meet daily, weekly or program deadlines</li>
<li>Must be able to work independently, lead others and participate as a team member</li>
<li>Must be able to travel to main NHC site as well as other sites for benefit related issues as needed</li>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 10 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
COMPLIANCE (Safety &amp; HIPAA)
<ul>
<li> Follows all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li> Maintains current knowledge of policies and procedures as they relate to safe work practices</li>
<li> Follows all safety procedures and report unsafe conditions</li>
<li> Uses appropriate body mechanics to ensure an injury free environment</li>
<li> Familiarity with location of nearest fire extinguisher and emergency exits</li>
<li> Follows all infection control procedures including blood-borne pathogen protocols</li>
<li> Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes</li>
<li> Complies with all regulations regarding corporate integrity and security obligations</li>
<li> Reports all behavior and/or activity that are unethical, fraudulent, or unlawful</li>
</ul>
Pay range: $80,200.00 - $115,500.00 annually, depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Employee Relations Business Partner

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Front Office Supervisor promotes effective operations of the health center front office by supervising and training patient service representatives to schedule appointments, answer phones, and check patients in/out for appointments. This role will monitor daily front office operations to identify ways to improve services and create developmental opportunities for the team. Depending on the site or department, this role may also be responsible for overseeing call center reps and/or interpreters.

RESPONSIBILITIES:
<ul>
<li>Monitors provider schedules to ensure that appointments are scheduled according to established guidelines</li>
<li>Maintains office inventory and supplies, while adhering to clinic procedures for procurement</li>
<li>Monitors, reviews, and corrects reported billing errors and actions before submitting report to management</li>
<li>Promotes attitudes, environments, and operational systems directed toward patient satisfaction</li>
<li>Builds teams to promote and improve effective health center operations</li>
<li>Oversees activities, productivity, quality and schedules for other non-clinical groups; this may be specific to individual sites</li>
<li>Facilitates team trainings, including new hire orientation for new hires and volunteers</li>
<li>Monitors reminder notices to patients regarding upcoming appointments</li>
<li>Works with management to resolve day-to-day scheduling problems or changes</li>
<li>Monitors patient demands for visit types, such as CHDP and sick</li>
<li>Keeps supervisors informed of high demand visits and problems</li>
<li>Maximizes filling &ldquo;no shows&rdquo; with walk-in patients in a timely manner, as needed</li>
<li>Monitors daily cash receipts, internal control systems, and resolves discrepancies with business office</li>
<li>Works with team to maximize collections within clinic guidelines; reports unresolved discrepancies to management</li>
<li>Demonstrates and promotes excellent customer service skills, including professionalism, confidentiality, and proper etiquette</li>
<li>
Impacts patient experiences by demonstrating courteous and helpful behavior and a commitment to accuracy
</li>
<li>Attends manager meetings, as required
</li>
<li>Conducts and documents routine department meetings
</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams
</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
</li>
<li>Works with management to conduct periodic audits for quality assurance and compliance
</li>
<li>Provides ad hoc reports to management, as needed
</li>
<li>Keeps team up to date with policies, procedures, and funding sources directly impacting the department
</li>
<li>Contributes to the success of the organization by participating in quality improvement activities
</li>
</ul>Supervision
<ul>
<li>Recommends or make decisions to hire, transfer, reward, discipline or terminate employees</li>
<li>Evaluates, coaches, and develops team performance by using job requirements and competency assessments</li>
<li>Works with management to prepare and conduct 90-day and annual performance evaluations for all direct reports</li>
<li>
Assists and conducts department meetings to promote communication, assess and resolve needs, and foster teamwork with management
</li>
<li>Assesses training needs and promotes developmental activities
</li>
<li>Informs team of organizational activities and promotes mission and goal
</li>
</ul>EDUCATION/EXPERIENCE:
<ul>
<li>High school diploma/GED required</li>
<li>Experience in healthcare setting preferred</li>
<li>Completion of Project Leap preferred (Internals Only)</li>
<li>Lead or supervisory experience preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with monitoring performance metrics</li>
<li>Ability to function at highest level according to credentials and competency</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 10 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul>
Pay Range: $73,500 - $104,400 annually depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

<div>About Us

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 96k people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969, and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE

The Pediatric Dentist (dental specialist aka Pedodontist) works to support the mission and vision of Neighborhood Healthcare (NHC) by providing comprehensive oral healthcare to infants, children, and adolescents. This role will perform diagnostic, therapeutic, and restorative procedures and services as well as emphasize preventative care. Educating patients and managing dental anxieties is central to this role.

RESPONSIBILITIES

Direct Patient Care
<ul>
<li>Conducts, develops, and/or confirms suitable individualized in-house pediatric diagnosis and care plan based on dental conditions</li>
<li><ul><li>Reviewing patients' medical history and discussing their symptoms and concerns</li>
<li>Utilizing dental instruments and imaging equipment to determine the cause of patients' oral pain and discomfort</li>
</ul></li><li>Provides appropriate pediatric dental care/services (therapeutic and restorative), in compliance with standard of care</li>
<li>Performs dental procedures and services that are within the approved skills profile and/or scope of practitioner/practice</li>
<li>Observes, assesses, and records patients&rsquo; symptoms, reactions, and treatments progress</li>
<li>Educates the patient and parent/guardian in the prevention of dental caries and other dental conditions</li>
<li>Prescribes medications and provides patients with pertinent medication instructions, as needed</li>
<li>Reasonably accepting of additional patients into the schedule, as feasible</li>
<li>Accommodates patients with urgent dental needs, including walk-ins</li>
<li>Referring patients when treatment modalities are not available at the clinic or outside scope (i.e. general anesthesia services)</li>
<li>Creating and maintaining a professional appearance</li>
</ul>
Team Support
<ul>
<li>Lead your team, dental assistants, hygienists, and other staff members to ensure smooth patient care and treatment coordination</li>
<li>Works with dental team to facilitate prescription refills and paperwork completion</li>
<li>Provides dental backup to NHC dental sites and clinicians, as needed and available</li>
</ul><ul><li>Provides supervision, consultations, instructions to Dental Assistants and other health care delivery team members in NHC dental sites, as needed</li>
<li>Serves as preceptor to dental and paraprofessional students placed with NHC</li>
</ul>
Clinical Administration
<ul>
<li>Minimizes rescheduling of patients; provides instructions if necessary</li>
<li>Completes and submits daily billing to reflect accurate coding and charges of all services rendered</li>
</ul><ul><li>Works with management on improving efficiency, patient flow, program development, and revenues</li>
</ul><ul><li>Maintains necessary credentialing, licensure, and continuing education requirements</li>
<li>Assists management with employee evaluations for the Dental PSRs or Dental Assistants, as needed</li>
<li>Participates in audits, peer reviews, patient satisfactions, protocol developments, meetings, and in-servicing trainings as available and appropriate</li>
<li>Contributes to the success of NHC by participating in quality improvement activities</li>
<li>Completes legible and legally defensible dental records</li></ul> 


EDUCATION/EXPERIENCE
<ul>
<li>Doctorate degree in Dental Medicine (DMD) or Dental Surgery (DDS) required</li>
<li>Completion of a post-doctoral residency program in Pediatric Dentistry approved by ADA/CODA</li>
<li>Proven experience working as a Pediatric Dentist (prefer a minimum 2 years of experience in this dental specialty)</li>
<li>Valid CA Dental License required</li>
<li>Current CA DEA licensure is required and is to be maintained as a condition of employment</li>
</ul><ul><li>Current Basic Life Support (BLS) certification though an American Heart Association (AHA)- Approved source is required upon hire and must be maintained as a condition of employment.
<ul><li>AHA- approved courses include an in-person, hands-on skills check with a certified instructor using a mannequin to demonstrate CPR and emergency response techniques.</li>
<li>Online-only BLS courses without a live skills check do not meet this requirement</li>
</ul></li></ul><ul><li>Excellent analytical and problem-solving skills</li>
<li>Effective communication skills</li>
<li>Good hand-eye condition</li>
<li>A patient and empathetic disposition</li>
<li>Bilingual (English/Spanish) preferred but not required</li></ul> 


ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities)
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing, and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with principles and practices of modern dentistry as it pertains to pediatric dentistry</li>
<li>Knowledgeable about and experience with dental terminology and dental science</li>
<li>Knowledgeable about and experience with theories, methods, and procedures for the prevention of dental diseases and the required corrective treatment</li>
<li>Knowledgeable of current principles, method, and procedures for the delivery of dental evaluations, diagnosis, and treatment Knowledge of ethical, and legal standards for the delivery of dental care</li>
<li>Knowledgeable of relevant drugs and non-pharmaceutical patient care aides and ability to prescribe dosage and instruct patients in correct usage</li>
<li>Ability to develop and implement individualized dental care plans for patients</li>
<li>Ability to provides hands-on dental care in a variety of settings while achieving the highest levels of appropriateness, quality, efficiency, accessibility, and responsiveness</li>
<li>Ability to perform in high volume and emergency situations</li>
<li>Knowledge of community-based dental environment</li>
<li>Ability to maintain quality, safety and/or infection control standards</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Physical Requirements
<ul>
<li>Ability to lift/carry 25 lbs/weight</li>
<li>Ability to stand for long periods of time</li>
</ul><ul><li>Ability to stand for long periods of time</li></ul> 


COMPLIANCE (Safety &amp; HIPAA)
<ul>
<li> Follows all safety procedures as outlined in Neighborhood Healthcare&rsquo;s Illness and Injury Prevention Plan (IIPP) and report any injuries and/or unsafe conditions immediately</li>
<li> Maintains current knowledge of policies and procedures as they relate to safe work practices</li>
<li> Follows all safety procedures and report unsafe conditions</li>
<li> Uses appropriate body mechanics to ensure an injury free environment</li>
<li> Familiarity with location of nearest fire extinguisher and emergency exits</li>
<li> Follows all infection control procedures including blood-borne pathogen protocols</li>
<li> Maintains privacy of all patients, employee and volunteer information and access such information only on a need-to-know basis for business purposes</li>
<li> Complies with all regulations regarding corporate integrity and security obligations</li>
<li> Reports all behavior and/or activity that are unethical, fraudulent, or unlawful</li></ul> 


Neighborhood Healthcare offers a generous benefit plan that includes: Partially company paid Medical, Dental, and Vision Plans. Two plus weeks of vacation, Nine Holidays including two Floating Holidays of your choosing, Sick/Personal time, Volunteer Time Off (VTO), 403b Retirement plan (similar to a 401k), optional Health and Wellness events, and much more!

Pay range: $176,100.00 to $285,300.00 annually depending on experience and additional qualifications.

Compensation Disclosure:

The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs.</div>

Dentist - Pedodontist

<div>ABOUT US:

Community health is about more than just vaccines and checkups. It&rsquo;s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We&rsquo;re with you every step of the way, with the care you need for each of life&rsquo;s chapters. At Neighborhood, we are Better Together. 
 
As a private, non-profit 501(C) (3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. 
 
We have been doing this since 1969 and it is our employees that make this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

ROLE OVERVIEW and PURPOSE:

The Clinical Services Supervisor (CSS) works to support the mission and vision of Neighborhood Healthcare by cultivating an environment that produces excellent patient-centered care and clinical services within a dynamic team setting. This role will ensure smooth workflow for clinical staff by monitoring quality measures and productivity goals. In addition, this role will support staff development by demonstrating and living the company values. The responsibilities and performance expectations for this role fall into three categories: staff management and development, clinical administration, and operations management.

RESPONSIBILITIES:
<ul>
<li>Supervises medical assistants to work shifts to ensure sufficient coverage</li>
<li>Assists with new hire orientation for new hires and ongoing training for clinic team, including completion of a proficiency checklists</li>
<li>Monitors support staff trainings to ensure employees attend required and ongoing trainings to perform their jobs and compliance</li>
<li>Assigns medical assistants to providers and care teams based on continuity of care, skill levels, and workload demands</li>
<li>Works with management to prepare agendas for department and site meetings</li>
<li>Arranges logistics of medical staff meetings, including coordination of drug representative presentations</li>
<li>Prepares and conducts 90-day and annual performance reviews for all direct reports</li>
<li>Works with management and HR to provide timely and objective performance counseling</li>
<li>Coordinates with lab management to ensure lab assistants are completing necessary logs and documentation</li>
<li>Monitors the Electronic Medical Records System to ensure clinical team is documenting care transformation activities (PCMH/MU) daily</li>
<li>Matches new patients to appropriate providers or appropriate service to promote continuity of care</li>
<li>Provides guidance for policies, procedures, and various funding sources to support staff</li>
<li>Assists in developing written policies and procedures for the operational aspect of clinical services</li>
<li>Works with clinical team to provide comprehensive healthcare to patients</li>
<li>Monitors patient satisfaction surveys process to ensure surveys are sent to appropriate entities</li>
<li>Monitors, orders, and maintains inventory systems for clinical supplies and clinical equipment, as needed</li>
<li>Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy</li>
<li>Shares accountability for overall patient health outcomes by working in coordination with care teams</li>
<li>Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders</li>
</ul>
Supervision
<ul>
<li>Recommends or make decisions to hire, transfer, reward, discipline or terminate employees</li>
<li>Assesses training needs and promotes developmental activities</li>
<li>Conducts team meetings to promote communication, assess and resolve needs, and foster teamwork, as needed</li>
<li>Evaluates, coaches, and develops team performance by using job requirements and competency assessments</li>
<li>Informs team of organizational activities and promotes mission and goals</li>
</ul>
EDUCATION/EXPERIENCE:
<ul>
<li>Associate&rsquo;s degree or equivalent experience required</li>
<li>Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines, but may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.</li>
<li>Experience working in healthcare preferred</li>
<li>Supervisory experience preferred</li>
<li>Completion of project LEAP preferred (Internals Only)</li>
<li>Bilingual (English/Spanish) preferred</li>
</ul>
ADDITIONAL QUALIFICATIONS (Knowledge, Skills and Abilities):
<ul>
<li>Excellent verbal and written communication skills, including superior composition, typing and proofreading skills</li>
<li>Ability to interpret a variety of instructions in written, oral, diagram, or schedule form</li>
<li>Knowledgeable about and experience with monitoring performance metrics</li>
<li>Ability to function at highest level according to credentials and competency</li>
<li>Ability to successfully manage multiple tasks simultaneously</li>
<li>Excellent planning and organizational ability</li>
<li>Ability to work as part of a team as well as independently</li>
<li>Ability to work with highly confidential information in a professional and ethical manner</li>
</ul>
Pay Range: $73,500 - $104,400 annually depending on experience

Compensation Disclosure: The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate&rsquo;s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.</div>

Clinical Services Supervisor

Join Neighborhood Healthcare and explore 19   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Neighborhood Healthcare

About Company

Nurse Practitioner or Physician Assistant (Escondido, Downtown)

Outreach and Enrollment Counselor (South Riverside County)

Front Office Supervisor

Employee Relations Business Partner

Front Office Supervisor

Dentist - Pedodontist

Clinical Services Supervisor