Qureos Mentor

New Season

<div>Description 
 
For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder (&quot;OUD&quot;).
Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
CORE JOB DESCRIPTION 
 
Duties and Responsibilities:
 
Performs a walk through of the clinic at least once every hour. Performs an end of day clinic walk through to ensure all clients are out of the building and have left the area. Assists in the prevention of diversion and theft from the clinic. Monitors and maintains all aspects of internal and external health/safety/security issues including welfare of patients and staff. Monitors patient activities on center premises, including parking lot and dosing areas. Responds quickly to any disturbance. Assists with collection of drug screen samples as needed. Communicates with Program Director regularly. Ensures parking lot rules are followed. Ensures the parking lot and building surroundings are kept free of trash. Acts always in the best interest of the company. Performs other duties as assigned by Program Director. 
Job or State Requirements 
 
N/A</div>

Customer Service/Security Coordinator

<div>Description
Looking for a new opportunity? New Season offers exciting benefits! Take a look at this opportunity to join us in making a powerful impact in your local community!<ul><li>
Full benefits available on DAY ONE</li><li>
Start accruing up to 3 weeks of PTO starting on DAY ONE</li><li>
Tuition reimbursement opportunities are available</li><li>
Up to $2,000 in employee referral bonuses available</li></ul>
Ready to get started? Here&rsquo;s what we&rsquo;re looking for in our newest team member!
In this role, you will have the opportunity to work under the direction and supervision of our Medical Director, Registered Nurse, and our Program Director in a collaborative effort to ensure we are providing the best care and support to our patients in this clinic. You&rsquo;ll have a fantastic opportunity to engage directly with patients and offer them stellar service as they go through some of the most difficult times in their lives!
For over 30 years, New Season Treatment Centers has been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality, and best-in-class care for individuals living with Opioid Use Disorder (&quot;OUD&quot;).
Curious what your day-to-day may look like and how you&rsquo;ll be making a big positive impact on your local community??
Essential Functions:<ul><li>
Supplies and administers single-dose medication pursuant to the physician's order and records dosage administered in the medical record.</li><li>
Prepares pre-poured doses for takeout patients as permitted by state-specific policies and procedures.</li><li>
Ensures disposal of medical waste through proper protocol.</li><li>
Observes patients' demeanor prior to dosing and seeks guidance from the Medical when an issue or concern is noted.</li><li>
Contact other centers to verify dosages as needed.</li><li>
 Administers appropriate lab tests as required including patient vital signs, TB tests when required and collects data for review by the Medical Director.</li><li>
Schedules and screens patients to be seen by the Medical Director.</li><li>
Assists Medical Director in collecting data for the history and physical as required.</li><li>
Documents patient care by charting in the patient files and following physician orders consistent with clinic protocols.</li><li>
Receives medical orders; ensures that medical orders are documented and signed by the physician and ensures orders are understood by the Program Director and other staff members as needed.</li><li>
Prepares all pharmacy reports and reviews with the Program Director prior to submission.</li></ul>
Administrative Duties:<ul><li>
Conducts an actual sight and counts the inventory of the medication supply daily.</li><li>
Maintains absolute accuracy in daily accounting of medication that is supplied or administered in inventory.</li><li>
Assumes responsibility for safeguarding medication inventory.</li><li>
Collects fees in the absence of a cashier position.</li><li>
Performs daily cash reconciliation in the absence of a cashier position; ensures all cash collected is given to the Program Director daily so the final count can be completed.</li><li>
Receives and ensures accuracy of incoming medication shipments; advises necessary staff of any discrepancies in a timely fashion.</li><li>
Promptly communicates patient issues or concerns to the Medical Director and to the Program Director for other matters. The former includes but is not limited to dose requests, behavior, or any other aspect of patient care that may need to be addressed.</li><li>
Works directly with the Program Director in assisting with creating a monthly nurse schedule for pharmacy staff.</li><li>
Acts as a resource to support the onboarding and training of nursing staff.</li><li>
Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements.</li><li>
Actively participates in CARF preparation and the state audit process.</li><li>
Participates in all staff meetings and education in servicing.</li><li>
Interfaces with the public and patients by answering phones, greeting visitors, and monitoring patient activities while on the center's premises.</li></ul>
Benefits:<ul><li>
Early morning hours (Allows for a great work-life balance)</li><li>
Competitive Pay</li><li>
Generous PTO (3 weeks with buy-up options)</li><li>
Excellent Medical (EPO &amp; PPO plans), Dental, and Vision Insurance</li><li>
FSAs, Telehealth, and Tele-Counseling services</li><li>
Life Insurance</li><li>
Short/Long Term Disability</li><li>
401k with up to 3% matching</li><li>
Reimbursement for education, license, tuition, etc.</li><li>
Referral bonus (up to $2,000)</li></ul>
Essential Qualifications:<ul><li>
Education/Licensure/Certification: Active LPN license in your state.</li><li>
Required Knowledge: Understanding of opiate addiction, medical terminology, General nursing knowledge, and techniques. Basic mathematics skills. Must be computer literate and have basic knowledge of all Microsoft products, including Word, Outlook, and Excel. Must have basic typing skills.</li><li>
Experience Required: Minimum of 1 year of direct patient contact. Prior experience in a clinical environment is helpful.</li></ul>
New Season provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 
Job or State Requirements 
 
LPN or RN in VA or multistate</div>

Lead Dosing Nurse

<div>
 
 Description
 
 
 
 
 CUSTOMER CARE REPRESENTATIVE
 
 
 
 
 Job Description
 
 
 
 New Season
 
 
 For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").
 
 
 Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
 
 
 
 Reports to:
 
 Call Center Director
 
 
 
 Job Code:
 
 188
 
 
 
 Department:
 
 Call Center
 
 
 
 FLSA:
 
 Non-Exempt
 
 
 
 Direct Reports:
 
 0
 
 
 
 Job Summary:
 
 
 
 This position is responsible for interfacing with customers and potential customers via inbound phone calls for the purpose of providing customer service or setting intake appointments into one of our treatment facilities. The primary focus will be to either retain or re-establish relationships with our existing customers and to acquire new customers. This is an on-site call center position and there is no telemarketing required. Outbound phone calls are required for returning voicemails and working on special projects.
 
 
 
 Essential Functions:
 
 
 
 <ul>
 <li>
 Answers or returns calls to customers to learn about and address their needs.
 </li>
 <li>
 Responds efficiently and accurately to customers, explaining possible solutions and ensuring customers feel valued and supported.
 </li>
 <li>
 Builds rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during training.
 </li>
 <li>
 Uses decision-support computer software programs to respond to common customer inquiries and requests.
 </li>
 <li>
 Ensures that customers understand product information provides additional information to customers as needed.
 </li>
 <li>
 Listens attentively to customer needs and concerns and demonstrates empathy.
 </li>
 <li>
 Prepares complete and accurate work and updates customer records.
 </li>
 <li>
 Communicates effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
 </li>
 <li>
 Effectively transfers customers to an appropriate party to address their needs.
 </li>
 <li>
 Contributes ideas on ways to resolve problems to better serve the customer and/or improve productivity.
 </li>
 <li>
 Participates in activities designed to improve customer satisfaction and business performance.
 </li>
 <li>
 Raises issues proactively and in a timely manner.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities:
 
 
 
 
 (This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".)
 
 
 
 None
 
 
 
 Essential Qualifications:
 
 
 
 
 (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
 
 
 
 
 Education/Licensure/Certification:
 
 High School Diploma or GED.
 
 
 
 Required Knowledge:
 
 Computer skills and proficiency with Microsoft Office and Google. Excellent internal &amp; external customer service and communication skills.
 
 
 
 Experience Required:
 
 This position requires 1 year high volume telephonic Customer Service experience. Prior health care based call center experience is a plus. Prior Sales experience is a plus.
 
 
 
 Skill and Ability:
 
 Exceptional customer service, active listening and verbal and written communication skills in a fast paced environment. Demonstrated experience with multi-line phone systems. Ability to work with integrity and the experience, confidence and presence to effectively handle interpersonal relationships. Strong organizational skills with a keen ability to prioritize and multitask. Ability to adhere to and meet deadlines. Experience in handling sensitive, confidential information. Excellent communicator (oral and written) including the desire to ask questions and learn from co-workers. Strong administrative and data entry skills. Bilingual is a plus.
 
 
 
 Physical Demands/Work Environment:
 
 
 
 
 (The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 
 
 
 
 Finger Dexterity:
 
 Use primarily for writing, operating calculator, telephone, keyboard and other office equipment.
 
 
 
 Talking:
 
 To convey detailed or important instructions to employees, patients and applicants.
 
 
 
 Hearing:
 
 Ability to hear normal conversations and receive ordinary information.
 
 
 
 Vision:
 
 Average, ordinary, visual acuity necessary to observe and work on a computer. Clear vision at 20 inches or less and distant vision at 20 feet or more.
 
 
 
 Physical Strength:
 
 Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.
 
 
 
 Working Conditions:
 
 
 
 
 (The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 
 
 
 <ul>
 <li>
 Ability to operate in an open work area with moderate everyday noise.
 
 
 </li>
 </ul>
 
 Core Competencies:
 
 
 
 <ul>
 <li>
 Approachability
 </li>
 <li>
 Change Management
 </li>
 <li>
 Communication (Oral and Written)
 </li>
 <li>
 Ethics/Values/Integrity
 </li>
 <li>
 Influencing/Persuading
 </li>
 <li>
 Listening
 </li>
 <li>
 Problem Solving
 </li>
 <li>
 Strategic Planning/Thinking
 
 
 </li>
 </ul>
 
 Mental Activities:
 
 
 
 (The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
 
 
 
 Reasoning Ability:
 
 Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to maintain confidentiality.
 
 
 
 Mathematics Ability:
 
 
 
 
 Job Or State Requirements
 
 
 
 HS diploma or equivalent. 1 year high volume telephonic Customer Service experience required. CA residents will not be considered .
</div>

Customer Care Representative

<div>Description 
 
Patient Registration Coordinator
Job Description
New Season 
Reports to: Program Director
Job Code: TC43
Department: Clinic
FLSA: Non-Exempt
Direct Reports: 0
For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder (&quot;OUD&quot;).
Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.
Job Summary:
This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly. 
Essential Functions:
Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable. Collects co-payments and patient financial responsibility at the time of service. Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy. Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes. Verify insurance benefits and obtain prior authorization as necessary. Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable. Maintains confidentiality and safeguards the operations of the business. Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met. Adheres to the service policy and principle of CMG/New Seasons. Other duties assigned. 
Supervisory Responsibilities: (This position will supervise non-exempt staff in support roles performing duties described in &quot;Essential Functions&quot;.)
None 
Essential Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions). 
Education/Licensure/Certification: This position requires a High School Diploma or GED. 
Required Knowledge: The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance. 
Experience Required: This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience. 
Skill and Ability: The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers. 
Physical Demands/Work Environment:
(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 
Finger Dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment. 
Talking: To convey detailed or important instructions to employees, patients, and applicants. 
Hearing: Ability to hear normal conversations and receive ordinary information. 
Vision: Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more. 
Physical Strength: Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally. 
Working Conditions:
(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

Ability to operate in an open work area with moderate everyday noise. 
Core Competencies: 
_ Analytical Skills
_ Business Acumen/Understanding the Organization
_ Communication
_ Detail Orientation/Attention to Detail
_ Ethics/Values/Integrity
_ Information Gathering
_ Problem Solving
_ Time Management 
Mental Activities:
(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 
Reasoning Ability:
Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality. 
Mathematics Ability:
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. 
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public. 
Job or State Requirements 
 
HS diploma/GED, medical insurance verification experience preferred</div>

Part Time Patient Registration Coordinator

Join New Season and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

New Season

About Company

Customer Service/Security Coordinator

Lead Dosing Nurse

Customer Care Representative

Part Time Patient Registration Coordinator