Qureos Mentor

Northwest Bank

<div>PA0239 Emporium 
Job Description<div><h2 class="jobSectionHeader">
DESCRIPTION</h2></div><div>
Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.
ESSENTIAL FUNCTIONS:<ul><li>
Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals</li><li>
Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.</li><li>
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns</li><li>
Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed</li><li>
Deliver on our North(west) star experience and champion our customer&rsquo;s financial wellness through delivery of exceptional customer experience &ndash; both in person, over the phone, and through email communications.</li><li>
Exceptional delivery of our 5 Culture Promises</li><li>
Complete educational training as assigned and self-educate using bank designed programs and applications</li><li>
Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings</li><li>
Knowledge and adherence to all security and dual control processes</li><li>
Responsible to participate in branch opening and closing tasks as needed</li><li>
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures</li><li>
Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed</li><li>
Work evening hours and weekends as scheduled, assigned, or necessary</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul>
KNOWLEDGE, SKILLS, &amp; ABILITIES:<ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of computers and the Teller System</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:<ul><li>
High School Diploma or equivalent preferred</li></ul>
Work Experience:<ul><li>
Customer service experience preferred</li><li>
Cash handling experience preferred</li><li>
Banking and/or retail experience preferred</li></ul>
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!</div> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Teller - Part Time

<div>NY0340 Greece 
Job Description<div><h2 class="jobSectionHeader">
DESCRIPTION</h2></div><div>
Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.
ESSENTIAL FUNCTIONS:<ul><li>
Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's overall sales performance goals</li><li>
Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.</li><li>
Actively engage with and greet customers and take ownership to resolve any customer issues or concerns</li><li>
Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed</li><li>
Deliver on our North(west) star experience and champion our customer&rsquo;s financial wellness through delivery of exceptional customer experience &ndash; both in person, over the phone, and through email communications.</li><li>
Exceptional delivery of our 5 Culture Promises</li><li>
Complete educational training as assigned and self-educate using bank designed programs and applications</li><li>
Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings</li><li>
Knowledge and adherence to all security and dual control processes</li><li>
Responsible to participate in branch opening and closing tasks as needed</li><li>
Protect the bank from unnecessary risk by following compliance, risk, and operational procedures</li><li>
Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed</li><li>
Work evening hours and weekends as scheduled, assigned, or necessary</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul>
KNOWLEDGE, SKILLS, &amp; ABILITIES:<ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of computers and the Teller System</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:<ul><li>
High School Diploma or equivalent preferred</li></ul>
Work Experience:<ul><li>
Customer service experience preferred</li><li>
Cash handling experience preferred</li><li>
Banking and/or retail experience preferred</li></ul>
The pay range for this position is generally $15.50 - $17.05 per hour. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Additional bonus earning opportunities and benefits are also available.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!</div> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

<div>PA0188 Columbia 
Job Description<h2 class="jobSectionHeader">
DESCRIPTION</h2>
As part of the Branch Banking team, Financial Center Banker will have or acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship.
The Financial Center Banker connects customers with Northwest products and services, through opening accounts; as well as identifying customer financial needs while connecting customers to other Northwest financial experts who can help with their needs while ensuring an exceptional customer experience.
ESSENTIAL FUNCTIONS:<ul><li>
Performance Metrics: Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations. Continuously strive to improve skills and knowledge through training and professional development opportunities</li><li>
Financial Needs Assessment: Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth. Analyze customer accounts, transactions, and behaviors to offer personalized recommendations</li><li>
Operational Soundness: Ensure compliance with all banking regulations, policies, and procedures. Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security. Proactively identify areas for improvement and implement strategies to enhance operational effectiveness</li><li>
Leadership Portraying the Northwest Bank Culture: Deliver exceptional customer service experiences. Address customer concerns and complaints promptly and effectively, turning negative experiences into positive ones</li><li>
Customer Engagement: Initiate proactive conversations with customers to build rapport and understand their financial objectives. Utilize active listening skills to uncover opportunities to enhance their financial well-being</li><li>
Relationship Building: Build long-term relationships with customers by providing ongoing support and follow-up. Anticipate customer needs and proactively reach out to offer assistance and guidance</li><li>
Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li><li>
Responsible for adherence to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed</li><li>
Complete other duties and special projects as requested by management</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:<ul><li>
High school diploma or equivalent preferred</li></ul>
Work Experience:<ul><li>
1 year banking and/or retail experience preferred</li><li>
Sales experience preferred</li><li>
Customer Service experience preferred</li></ul> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Financial Center Banker

<div>PA0740 Erie Contact Center 
Job Description<div><h2 class="jobSectionHeader">
DESCRIPTION</h2></div><div>
Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.
Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis.
Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.
ESSENTIAL FUNCTIONS:<ul><li>
Meet productivity standards and complete work in a timely manner</li><li>
Ensure compliance with scheduling requirements and attendance standards</li><li>
Maintain client and Northwest confidentiality</li><li>
Meet service level standards</li><li>
Achieve Contact Center performance standards</li><li>
Serve as a Contact Center orientation trainer</li><li>
Identify and resolve customer problems in an efficient manner</li><li>
Gather and analyze information skillfully and develop alternative solutions</li><li>
Manage difficult or emotional customer situations</li><li>
Respond promptly to customer needs</li><li>
Respond to requests and meet commitments</li><li>
Speak clearly and persuasively in positive or negative situations</li><li>
Educate clients on the benefits of Northwest products and services</li><li>
Approach others in a tactful manner and reacting well under pressure</li><li>
Demonstrate accuracy and thoroughness</li><li>
Look for ways to improve and promote quality</li><li>
Demonstrate excellent listening and interpretative skills</li><li>
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment</li><li>
Aim to resolve customer inquiries utilizing a First Call Resolution approach</li><li>
Appropriate use of established call policies and procedures and scripts</li><li>
Provide support of Northwest technical products and services</li><li>
Ability to troubleshoot online access issues</li><li>
Make all outbound calls as delivered and instructed in an efficient manner</li><li>
Document results as instructed</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of Northwest products and services</li><li>
Knowledge of computer, mobile app and bill pay systems</li><li>
Knowledge and proficiency of debit and credit card systems</li><li>
Knowledge of Northwest&rsquo;s automated system</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:<ul><li>
High School Diploma or Equivalent preferred</li><li>
Associate Degree in Related Subject preferred</li></ul>
Work Experience:<ul><li>
Customer Service Experience preferred</li><li>
Good Technological Background preferred</li></ul></div> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Contact Center Specialist I

<div>PA0445 Williamsport, PA0725 State College Business Office 
Job Description
The C &amp; I Commercial Relationship Manager III is responsible for serving as a trusted business advisor to clients and provide a full breadth of banking solutions to meeting their financial objectives and needs while establishing a network of referral sources and Centers of Influence with regular calling efforts to generate new business opportunities. The C &amp; I Commercial Relationship Manager III is also responsible for managing a portfolio of relationships, ensuring an exceptional client experience, while appropriately managing risk, credit quality, servicing, etc. in accordance with Northwest standards and in partnership with a portfolio management team.
Essential Functions<ul><li>
Develop and expand existing commercial banking relationships</li><li>
Prospect actively and successfully bring in new relationships to Northwest</li><li>
Engage with the various product partners on a regular basis to discuss cross selling opportunities and referrals to expand and deepen client relationships</li><li>
Achieve and exceed budget goals as assigned individually and by region</li><li>
Actively participate in community and professional networking events</li><li>
Develop meaningful &ldquo;Centers of Influence&rdquo; relationships</li><li>
Establish and maintain an ongoing prospect list, and a set calling and meeting schedule for prospects, existing clients, and COIs</li><li>
Encourage existing clients to provide ongoing referrals for all types of products and services, and clients and their employees to maintain their personal banking at Northwest</li><li>
Manage a commercial loan portfolio of both credit and noncredit clients</li><li>
Make loan presentations and recommendations to Credit, team leaders, and senior line of business managers as required</li><li>
Partner with credit and portfolio management to ensure annual reviews and line of credit renewals are completed on a timely basis</li><li>
Ensure noncredit clients have appropriate treasury management and other related commercial services, and risk ratings are appropriate</li><li>
As required, collect on delinquent accounts</li><li>
Analyze financial statements and related credit material to stay apprised of client performance and assess risk on a continuous basis in conjunction with Portfolio Management</li><li>
Complete loan closings in partnership with Portfolio Management</li><li>
Ensure all credit files include current financial statements, agency reports, etc. in partnership with Portfolio Management</li><li>
Participate in continued sales, product and credit training</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment .</li><li>
Complete special projects as assigned</li><li>
Abide by the rules of the safety and loss prevention program</li><li>
Perform work tasks in a safe manner</li><li>
Report any and all injuries to supervisor</li><li>
Know what to do in case of an emergency</li></ul>
Education and Experience:<ul><li>
Bachelor's degree in Business, Accounting, Finance, Economics, or Marketing preferred</li><li>
6 - 8 years account relationship management experience preferred</li><li>
6 - 8 years experience consistently delivering strong sales performance preferred</li></ul> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Commercial Banking Relationship Manager III

<div>NY0705 NY Region Business Office 
Job Description
JOB SUMMARY
The Senior Contact Center Specialist is responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. This position works to achieve monthly call quality performance while educating clients on products and services. This position assists with answering questions for prospect and existing clients, helping with client retention efforts, and support of Contact Center Specialists with questions through our normal escalation process within the Contact Center.
This position is eligible for a shift differential.
Essential Functions<ul><li>Meet productivity standards and complete work in a timely manner</li><li>Ensure compliance with scheduling requirements and attendance standards</li><li>Maintain client and Northwest confidentiality</li><li>Meet service level standards</li><li>Achieve Contact Center performance standards</li><li>Written correspondence proficiency, accurately and professional responding to customer inquiries</li><li>Perform office administration tasks</li><li>Serve as a Contact Center mentor to new hires</li><li>Serve as subject matter expert and answers peer inquires and client escalations</li><li>Back up Contact Center Supervisors as needed</li><li>Identify and resolve customer problems in an efficient manner</li><li>Gather and analyze information skillfully and develop alternative solutions</li><li>Manage difficult or emotional client situations</li><li>Respond promptly to client needs</li><li>Respond to requests and meet commitments</li><li>Speak clearly and persuasively in positive or negative situations</li><li>Educate clients and possess extensive knowledge of technical support of products and services</li><li>Approach others in a tactful manner and react well under pressure</li><li>Demonstrate accuracy and thoroughness</li><li>Look for ways to improve and promote quality</li><li>Demonstrate excellent listening and interpretative skills</li><li>Demonstrate ability to establish collaborative customer relationships in a fast paced environment</li><li>Aim to resolve customer inquiries utilizing a First Call Resolution approach</li><li>Appropriate use of established call processes and procedures and scripts</li><li>Ability to troubleshoot online access issues</li><li>Answer customer chat, email and secure message requests in an efficient manner</li><li>Make all outbound calls for different calling campaigns as delivered and instructed in an efficient manner</li><li>Document results as instructed</li><li>Utilize cross selling efforts of products and services with clients</li><li>Provide solutions to clients based on their needs</li><li>Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>Work as part of a team</li><li>Work with on-site equipment</li><li>Complete other duties and special projects as requested by management</li></ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent preferred
Associate's Degree preferred
Work Experience
Less than 2 years Banking/financial and contact center experience preferred
Good technical experience preferred
General Employee Knowledge, Skills, and Abilities<ul><li>Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li></ul><div></div>
Additional Knowledge, Skills and Abilities
Ability to adapt to a quick changing environment
Knowledge of Northwest products and services
Knowledge of computer, mobile app and bill pay systems
Knowledge and proficiency of debit and credit card systems
Knowledge of Northwest&rsquo;s automated system
Technological understanding of computers and online systems
The pay range for this position is generally $18.50 to $21.00 per hour. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available.
All applicants will be screened; however, only those most closely matching the qualifications of the job posting will be contacted. You can check the status of your application by logging back into your account. We appreciate your interest in our position!
#LI-EB1 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Senior Contact Center Specialist

<div>NY0705 NY Region Business Office 
Job Description
The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team.
The Supervisor oversees day-to-day operations of the Contact Center Customer Support and Loan Support teams through all delivery channels. The Supervisor will help train and motivate their team as they answer questions, handle complaints and provide support to internal and external customers. This position assists management with development, analysis, and implementation of training, and reward and recognition programs to help to assure that the level of customer service meets or exceeds customer expectations.
Essential Functions<ul><li>Supervise department performance and ensure that the level of support meets or exceeds established service levels. Provide excellent customer service and demonstrate high level of listening skills</li><li>Provide real time management support within the Contact Center.</li><li>Provide daily direction and communication to Contact Center Specialists to ensure all client interactions are answered in a timely manner</li><li>Conduct weekly/ bi-weekly coaching sessions and monthly team meetings with team members designed to enhance their skills.</li><li>Complete quality reviews of written payoffs processed by the team.</li><li>Regularly reviews team members performance ensuring proper management of service levels and other performance standards are being met.</li><li>Contribute to the setting of goals and targets for the Contact Center.</li><li>Complete monthly call monitoring for all types of interactions to ensure consistency and compliance standards are met.</li><li>Provides support and collaboration with leadership team for innovations and continuously identify opportunities for operational, employee and customer improvement.</li><li>Provide real time management support within the Contact Center</li><li>Ensure all Contact Center Specialists have appropriate training and other resources to perform their jobs and complete trainings in a timely manner</li><li>Respond to and resolve employee matters expressed by team members</li><li>Provide on-the-floor support to Contact Center Specialists</li><li>Take escalated customer calls</li><li>Identify and resolve complex customer service issues impacting the Contact Center or clientscomplex customer service issues impacting the Contact Center or clients</li><li>Create and maintain a high-quality work environment</li><li>Address disciplinary and/or performance problems according to policy</li><li>Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their Contact Center Specialists</li><li>Create and maintain a high-quality work environment</li><li>Address disciplinary and/or performance problems according to policy</li><li>Provide feedback to Contact Center Trainer Analyst(s) and Contact Center Quality Support Manager on developing any additional training/training plan that is needed for their teams are met</li><li>Ensure reduction of errors and minimize losses</li><li>Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>Work as part of a team</li><li>Work with on-site equipment</li><li>Complete other duties and special projects as requested by management</li></ul>
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's Degree in Business, Finance or related subject or equivalent experience preferred
Work Experience
2 - 6 years Supervisory experience preferred or 3-5 years Customer service, contact center or relevant experience preferred
1 year banking experience preferred or 1 year technical background preferred
General Supervisory/Manager Knowledge, Skills, and Abilities<ul><li>Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches</li><li>Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest&rsquo;s strategic plans</li><li>Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion</li><li>Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning</li><li>Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience</li><li>Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information</li><li>Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required</li><li>Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters</li></ul>
Additional Knowledge, Skills and Abilities
Leadership and coaching techniques to build high performing teams
Knowledge of regulatory and compliance issues / standards
Knowledge of all technology and support systems
Knowledge of telephone operating system
The pay range for this position is generally $63,300 - $75,000 per year. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available. 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Contact Center Supervisor

Join Northwest Bank and explore 10   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Northwest Bank

About Company

Teller - Part Time

Teller - Part Time

Financial Center Banker

Contact Center Specialist I

Commercial Banking Relationship Manager III

Senior Contact Center Specialist

Contact Center Supervisor