Qureos Mentor

Northwest Bank

<div>OH0713 NW Bancshares HQ<div></div><div><br>
Job Description</div><div>
Overview</div><div></div><div>
The Sr Direct Endorsement Residential Underwriter is responsible to perform residential loan underwriting activities related to loan request with the goal of achieving the optimal outcome for Northwest and the customer.</div><div></div><div>
Essential Functions</div><div><ul><li><div>
Communicate with customers, realtors, title companies, attorneys, and settlement agents to schedule closings, respond to inquiries, resolve issues, and obtain any documentation required to complete the loan file</div></li><li><div>
Interact with Mortgage Loan Originators, Loan Production Assistants and other team members on a daily basis to resolve questions/issues, and ensure timely underwriting of loan files</div></li><li><div>
Manage a pipeline of working loan files to ensure loans are underwritten in a timely manner</div></li><li><div>
Maintain current knowledge of mortgage loan programs, procedures, and guidelines</div></li><li><div>
Use Northwest&rsquo;s loan origination systems and agency automated underwriting systems (Freddie Mac &ndash; Loan Product Advisor, USDA Guaranteed Underwriting System) to underwrite residential mortgage loans</div></li><li><div>
Review and analyze documentation submitted and used in underwriting decisions for accuracy and completeness</div></li><li><div>
Ensure data relating to the underwriting of loans in accurate and complete in the loan origination system</div></li><li><div>
Review and analyze appraisal reports and title commitments to verify sufficient collateral and proper lien position to secure loans</div></li><li><div>
Maintain loan approval authority for all residential mortgage loan products offered by Northwest (conventional, portfolio, FHA, VA, USDA) Checking accuracy of all calculations</div></li><li><div>
Recommend improvements to procedures</div></li><li><div>
Manage personal workload/workflow</div></li><li><div>
Meet turnaround/production goals</div></li><li><div>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</div></li><li><div>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</div></li><li><div>
Work as part of a team</div></li><li><div>
Work with on-site equipment</div></li><li><div>
Ensure adherence to appropriate investor guidelines and industry standards</div></li></ul></div><div></div><div>
Qualifications</div><div><div><ul><li><div>
Bachelor's Degree preferred</div></li><li><div>
3 - 5 years experience as DE Underwriter preferred</div></li><li><div>
5 - 6 years experience underwriting conventional loans, 3 years&rsquo; experience underwriting VA and USDA Rural Housing Loans preferred</div></li><li><div>
Working knowledge of residential mortgage loan products</div></li><li><div>
Working knowledge of Ellie Mae &ndash; Encompass loan origination software, Freddie Mac &ndash; Loan Product Advisor, USDA &ndash; Guaranteed Underwriting System (GUS), FHA Connection preferred</div></li><li><div>
Strong analytical and mathematical skills with the ability to define and solve problems, establish facts and make well-reasoned decisions</div></li><li><div>
Excellent verbal and written communication skills with the ability to work closely with other team members is needed</div></li><li><div>
Proficient organizational and multi-tasking skills with attention to detail, accuracy, and thoroughness a plus</div></li><li><div>
The ability to work independently in a fast-paced high production environment under time constraints and to work collaboratively in a team environment managing multiple deadlines and priorities preferred</div></li></ul></div></div><div></div><div><div>
#LI-MM1</div></div><div></div><div><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div></div>

Senior Direct Endorsement Residential Underwriter

<div>OH0713 NW Bancshares HQ<div></div><div><br>
Job Description</div><div>
The Mortgage Banker is responsible originating high-quality mortgage and equity loans, while providing excellent service to borrowers and referral sources. This individual also cross-sells bank products and services, while participating as an active member of regional teams.</div><div><br>
Essential Functions:</div><div><ul><li><div>
Originate permanent conventional and FHA/VA/RD residential mortgage loans, with purposes of purchase, refinance and construction for the centralized channel (Internet, phone, LOS/CRM referrals), home equity loans and lines of credit for the centralized channel (Internet, phone, LOS/CRM referrals), and obtain appropriate financial and credit data to properly disclose and analyze level of risk</div></li><li><div>
Assist with borrower communication for construction loan overflow</div></li><li><div>
Manage mortgage activity according to bank strategies</div></li><li><div>
Interview borrowers to initiate complete, accurate and timely loan applications and disclosures</div></li><li><div>
Meet timelines associated with regulatory disclosures</div></li><li><div>
Work with processing center to streamline the process from application to closing</div></li><li><div>
Maintain thorough knowledge of core lending products and rate/fee structure, thorough knowledge of loan origination system, and working knowledge of related systems</div></li><li><div>
Understand borrower needs and recommending appropriate loan products</div></li><li><div>
Comply to investor, insurer, and bank policies and procedures</div></li><li><div>
Understand and comply with mortgage industry regulations, including the Qualified Mortgage, Dodd-Frank, Home Mortgage Disclosure Act, Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Mortgage Disclosure Improvement Act, Truth-in-Lending laws, etc.</div></li><li><div>
Keep informed of changing rules and regulations, and local real estate and economic trends and developments that may affect loan quality or production</div></li><li><div>
Exercise good credit judgment to decision loans within the Retail Loan Policy and individual loan authority limits</div></li><li><div>
Ensure loan decisions and recommendations are based on accurate information</div></li><li><div>
Manage confidential and sensitive information appropriately</div></li><li><div>
Respond to Quality Control reviews in a timely manner</div></li><li><div>
Monitor and understand performance of individual portfolio</div></li><li><div>
Pro-actively call on abandoned mortgage online applications</div></li><li><div>
Respond to online requests for contact via Northwest website</div></li><li><div>
Maintain thorough knowledge of all Northwest products and services and actively recommending cross-selling opportunities, and of competitor products and recommending enhancements to NWSB products</div></li><li><div>
Promote and maintain a favorable image for the Bank, and customer loyalty by providing superior service to each customer and referral source</div></li><li><div>
Work cooperatively with referral sources and mortgage production staff</div></li><li><div>
Project professional image that inspires confidence and trust</div></li><li><div>
Manage flexible schedule to meet customer needs</div></li><li><div>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</div></li><li><div>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</div></li><li><div>
Work as part of a team</div></li><li><div>
Work with on-site equipment</div></li></ul></div><div></div><div>
Qualifications:</div><div><div><ul><li><div>
Bachelor's Degree in related subject preferred</div></li><li><div>
Registration with NMLSR and annual renewal<br>
 Registering with the Registry and maintain registration<br>
 Obtaining a unique identifier through the Registry<br>
 Providing MLO unique identifiers to consumers Upon Hire</div></li></ul></div></div><div></div><div>
Education:</div><ul><li><div>
Bachelor's Degree in related area of study preferred</div></li></ul><div></div><div>
Work Experience:</div><ul><li><div>
3 - 5 years lending/banking experience, knowledge of secondary market and regulatory guidelines, customer service and sales experience</div></li></ul><div></div><div>
#LI-MM1</div><div></div><div><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div></div>

Mortgage Banker

<div>NY0705 NY Region Business Office, PA0740 Erie Contact Center<div></div><div><br>
Job Description</div><div><div>
Job Description</div></div><div><div><div><div><div><div><div><div><div><div>
As a Loan Support Specialist within the Contact Center, you will be part of team of exceptional customer service professionals that are dedicated to providing exceptional service our customers. As a trusted support partner, the specialist will provide support to internal/external customers with regards to all retail loan products (mortgage. equity, consumer, indirect and credit card). This position works to achieve monthly call quality performance while educating clients on products and services. This position is eligible for a shift differential.</div><div></div><div>
Essential Functions:</div><ul><li>Provide support to internal and external customers with a broad range of loan support questions and issues. These interactions may occur across multiple delivery channels.</li><li>Embody a strong client experience culture, ensuring that you deliver exceptional service in each and every interaction.</li><li>Deliver best-in-class customer experience to both internal and external customers while achieving service levels, quality standards, and designated performance targets.</li><li>Resolve complex customer service issues, provide recommendations on appropriate solutions while utilizing a first call/contact resolution approach.</li><li>Support new employee training as a coach/mentor to newly hired team members.</li><li>Maintain strong levels of attention to detail while completing assigned tasks.</li><li>Work extended hours and weekends on a rotating basis to provide support to internal and external customers.</li><li>Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>Work as part of a team</li><li>Work with on-site equipment</li></ul><div></div><div>
Knowledge. Skills, &amp; Abilities:</div><ul><li>Ability to establish effective working relationships among team members and participate in solving problems and making decisions Working</li><li>Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written Working</li><li>Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information Working</li><li>Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li></ul><div></div><div>
Qualifications:</div><div>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div>
Education:</div><div>
High School Diploma, Associate's Degree, or equivalent preferred</div><div></div><div>
Work Experience:</div><div>
2-3 Years Internal/External customer service experience preferred</div><div>
2-3 Years Bank or financial services experience preferred</div><div></div><div>
The pay range for this position is generally $16.00 to $17.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available.</div><div></div><div>
#LI-EB1</div></div></div></div></div></div></div></div></div></div><div></div><div><br>
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div></div>

Contact Center Loan Support Specialist

Join Northwest Bank and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Northwest Bank

About Company

Senior Direct Endorsement Residential Underwriter

Mortgage Banker

Contact Center Loan Support Specialist