Qureos Mentor

Omni Hotels

Omni Royal Orleans Hotel
 
The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.
 
Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.
 
Overview: 
The Omni Hotel is seeking a talented, quality-driven individual to join it's culinary team as a Sous Chef. In this role, you will be responsible for assisting the Executive Chef in all areas of the kitchen’s operations. As a leader, you will ensure a high standard of cleanliness and hygienic practice throughout the kitchen.
 
Responsibilities: 
<ul>
<li>Assisting the Executive Chef in managing the daily production, preparation and presentation of all food for the hotel's restaurant, room service, and banquet operations to ensure a high quality and consistent product is produced, which conforms to all Omni Standards.</li>
<li>Monitor, analyze, and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met or exceeded while quality is maintained or improved.</li>
<li>Assisting the Executive Chef in the creation, costing, and implementation of outlets, banquets, seasonal, and specialty menus.</li>
<li>Assuming the responsibilities of the Executive Chef in his or her absence.</li>
<li>Providing kitchen support for restaurant and banquet functions.</li>
<li>Overseeing proper handling and tracing of banquet food returns at the end of functions.</li>
<li>Directing proper sanitation of all kitchen facilities and equipment.</li>
<li>Complying with health code standards for sanitation.</li>
<li>Ensuring that all kitchen equipment is in good working order and files Synergy tickets for any items in need of repair or maintenance.</li>
<li>Directing proper maintenance of all walk-in coolers (rotation of food products and cleanliness).</li>
<li>Knowing expectations and ensures that staff understands them and that they execute said expectations within the proper guidelines.</li>
<li>Providing support and leadership to accomplish our Medallia food quality score.</li>
<li>Checking and controlling sign-in and sign-out procedures for kitchen staff.</li>
<li>Performing any other job-related duties as assigned.</li>
</ul>
Qualifications: 
<ul>
<li>Must have at least 2 years previous culinary management experience in a high volume, full service kitchen, with at least half of that time spent in a banquet food production capacity.</li>
<li>Must have proven culinary skills and must be able to lead, develop, and motivate staff.</li>
<li>Excellent written and verbal communication skills as well as organizational skills.</li>
<li>Must be creative and up to speed on new concepts and food trends.</li>
<li>Both Banquets and Restaurant experienced preferred.</li>
<li>Must be computer literate and detail orientated</li>
<li>Must have basic mathematical skills and be able to create and understand financial reports.</li>
<li>Ability to work a flexible schedule to include weekends and holidays.</li>
<li>College education and/or culinary degree preferred.</li>
<li>Certified as a ServSafe Manager required.</li>
<li>Ability to stand, sit, bend, lift, and carry for extended periods of time</li>
<li>Ability to lift and carry up to 50lbs without assistance.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Sous Chef

Omni Boston Hotel at the Seaport
 
Launch Your Career at the Omni Boston Hotel at the Seaport
 
Forget a job—start a career journey with a brand that defines luxury and personalized service in one of America's most vibrant cities. The AAA Four Diamond-rated Omni Boston Hotel at the Seaport isn't just a hotel; it’s a dynamic hub and a landmark that offers unparalleled opportunity.
 
Why Join Our Team?
 
Work at the Center of it All: Our prime location in the heart of the bustling Seaport District puts you at the nexus of Boston’s commerce, culture, and charm. With easy access to South Station, the harbor, and Logan International Airport (BOS), you'll be part of a team that serves as the ultimate gateway to the ever-evolving city.
 
Elevated Environment, Elevated Experience: Step into an atmosphere of sophistication and style. You'll work within a stunning property featuring 1,054 well-appointed rooms, many boasting unrivaled floor-to-ceiling city and harbor views. Imagine being part of the team that operates seven distinct dining experiences, a luxe day spa, and a year-round heated rooftop pool and hot tub.
 
A Stage for Your Success: With over 100,000 square feet of flexible function space, we host major meetings and conferences daily. This means a fast-paced, high-profile environment where you can sharpen your skills, gain diverse experience, and make a visible impact on every guest's stay.
 
Be the Best of Boston: At Omni, our commitment is to provide every guest with warmth, personalized service, and unforgettable experiences. We are looking for passionate, motivated individuals ready to deliver this promise. If you are ready to bring your best every day and elevate your hospitality career, we want you!
 
Ready to define the standard of luxury hospitality in the Seaport? Apply today and help us create the next unforgettable Boston experience.
 
JOB PURPOSE: 
This role is responsible for ensuring that all hotel guests, associates and hotel property are maintained in a safe and secure environment.
 
ESSENTIAL JOB FUNCTIONS: 
<ul>
<li>Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.</li>
<li>Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.</li>
<li>Initiate and follow-up with all investigations of crimes committed against property and persons.</li>
<li>Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.</li>
<li>Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.</li>
<li>Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.</li>
<li>Monitor/distribute visitor and vender access to the property by distributing visitor badges.</li>
<li>Perform frequent bag checks for associates leaving the property.</li>
<li>Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.</li>
<li>Maintain confidentiality when dealing with sensitive guest or associate issues.</li>
<li>Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.</li>
<li>Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.</li>
<li>Other duties as assigned.</li>
</ul>
QUALIFICATIONS: 
<ul>
<li>Good writing and report taking skill required.</li>
<li>Prior security experience preferred, preferably in a hotel environment.</li>
<li>Must be able to multi-task and make appropriate decisions in difficult situations.</li>
<li>Must be able to walk for extended periods of time.</li>
<li>Must be flexible to work all shifts, including days, nights, weekends and holidays.</li>
<li>Must be customer-service orientated and have excellent hospitality skills.</li>
<li>CPR/AED/First Aid certification preferred.</li>
<li>Willing to attend mandatory training.</li>
<li>Willing to accept overtime assignments.</li>
<li>Must be able to stand and walk for an entire shift.</li>
</ul>
ENVIRONMENT & PHYSICAL REQUIREMENTS: 
<ul>
<li>Interior and exterior of hotel, areas with exposure to steam, humidity and extreme temperature.</li>
<li>The ability to stand/walk for extended periods of time.</li>
<li>The ability to bend, reach and lift materials of moderate weight.</li>
<li>Exposure to hazardous cleaning chemicals.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Security Officer | Part Time

Omni La Costa Resort & Spa
 
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.
 
At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match.
 
Sales Manager
 
Overview: 
Omni La Costa Resort and Spa is seeking an experienced sales professional to join our dynamic, award-winning sales team. Our iconic resort has continually been a leader in the resort market by delivering exceptional meetings, individual guest service, impressive financial results, and enviable associate satisfaction scores. The Sales team was recognized as Sales Team of the Year for Omni Hotels & Resorts in 2025. Omni Hotels & Resorts ranked #1 in the Upper-Upscale category of J.D. Powers and Associates annual study for guest satisfaction, winning this prestigious award year after year.
 
This is a sales focused position requiring 100% of their time to be spent on direct sales related duties. This role is responsible for driving group business through high conversion of incoming opportunities within assigned market segments and proactive efforts.
 
As a Sales Manager, you will represent Omni La Costa in the development of new customer relationships while maintaining and growing existing accounts. This individual will handle the Small-Sized Group market. Success in this role requires strategic qualification of opportunities, and the ability to execute masterful site visits that inspire confidence and drive conversion and prospecting discipline. The position focuses on maximizing total revenue across guest rooms, meeting space, food and beverage, and ancillary resort offerings by consistently closing at a high level.
 
This is a performance driven role within a collaborative sales team structure, offering the opportunity to represent one of Southern California’s premier resort destinations.
 
Responsibilities: 
1. Proactively target, identify, qualify, and solicit group accounts within assigned geographic areas, vertical markets, or territories, with an emphasis on developing new customer relationships, maintaining existing accounts, and consistently achieving personal and resort revenue goals.
 2. Works collaboratively with off-property sales channels (Regional Sales Offices, Rep. Firms, etc.) to ensure sales efforts are well coordinated.
 3. Closes the best opportunities for the Resort based on the market conditions and hotel needs.
 4. Understands the overall market in which they sell (i.e.: competitors’ strengths and weaknesses, economic trends, supply and demand, etc.).
 5. Effectively manage and develop relationships with key internal and external customers, ensuring a high degree of customer satisfaction.
 6. Conduct strategic site inspections, familiarization trips, and related sales presentations to cultivate potential group business, showcasing guest rooms, meeting space, banquet facilities, and all resort amenities.
 
Qualifications: 
1. Proactively target, identify, qualify, and solicit group accounts within assigned geographic areas, vertical markets, or territories, with an emphasis on developing new customer relationships, maintaining existing accounts, and consistently achieving personal and resort revenue goals.
 2. Works collaboratively with off-property sales channels (Regional Sales Offices, Rep. Firms, etc.) to ensure sales efforts are well coordinated.
 3. Closes the best opportunities for the Resort based on the market conditions and hotel needs.
 4. Understands the overall market in which they sell (i.e.: competitors’ strengths and weaknesses, economic trends, supply and demand, etc.).
 5. Effectively manage and develop relationships with key internal and external customers, ensuring a high degree of customer satisfaction.
 6. Conduct strategic site inspections, familiarization trips, and related sales presentations to cultivate potential group business, showcasing guest rooms, meeting space, banquet facilities, and all resort amenities.
 7. Professionally entertain group clients both on property and within the marketplace to strengthen relationships and drive revenue. Participation may be required outside of standard business hours.
 8. Communicate market trends, competitive intelligence, and key developments within assigned segments to the Director of Sales, while proactively generating promotional ideas and strategic initiatives to grow market share.
 9. Ensure seamless and timely turnover of definite business to Conference Services and Operations teams to support exceptional service delivery and execution.
 10. Effectively uses sales resources and administrative/staff support.
 11. Generates contracts and creative proposals to meet customer needs.
 12. Possesses effective communication skills and presents ideas, expectations and information in a concise, well-organized manner.
 13. Continues communications with group contacts before, during and after all meetings to encourage rebook of business or to solicit other business within account.
 14. Represent La Costa Resort and Spa at trade shows and all functions which are related to the sales and marketing efforts of La Costa Resort and Spa.
 15. Travel to assigned geographic market, assigned territory or event location based on travel schedule.
 16. Participates in one-on-one meetings weekly with the Director of Sales.
 17. Attend all meetings related to the group sales department.
 18. Maintain the highest ethical standards while representing La Costa Resort & Spa
 19. Achieve room night and revenue monthly sales goals.
 
Qualifications: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
<ul>
<li>Associate’s degree required, bachelor’s degree preferred, and/or three to five years or more of progressive sales experience in a luxury resort environment.</li>
<li>Minimum of one to three years of experience as a Sales Manager within a high-volume hotel setting, resort experience preferred.</li>
<li>Demonstrated strategic thinking skills with strong organizational discipline and time management.</li>
<li>Proven outstanding selling skills with a history of meeting or exceeding production goals.</li>
<li>Ability to successfully perform each essential duty at a high level of execution.</li>
</ul>
•
 MATHEMATICAL SKILLS
 The candidate must have basic mathematical skills and understand how to read, analyze and assist in the creation of sales related spreadsheets/excel documents.
 
ACKNOWLEDGEMENT
 La Costa Resort and Spa functions 7 days a week, 24 hours a day. All associates must realize that at times it may be necessary to move staff from their accustomed shift as business demands.
 
SUPERVISORY RESPONSIBILITIES
 Work effectively with the administrative staff.
 
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Sales Manager

Omni La Costa Resort & Spa
 
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.
 
At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match.
 
Sales Administrative Assistant
 
Overview: 
This critical role has two key components. The first responsibility is to manage all sales data, controls, leads, and reports by following all procedures to ensure compliance from sales managers when working with all systems, including Delphi.fdc, third-party integrated and non-integrated lead providers, and other internal platforms. The second responsibility is to accurately complete a variety of administrative duties requested by colleagues within the Sales and Marketing Divisions in order to provide timely and professional service to our guests.
 
Responsibilities: 
<ul>
<li>· Maintain the Group Rooms Control Log (GRC) and FDC database</li>
<li>· Daily logging and distribution of all incoming leads</li>
<li>· Generate the Weekly and End of Month Sales Reports</li>
<li>· Prepare and distribute monthly production forecast</li>
<li>· Enter pick-up on a daily or weekly basis</li>
<li>· Research, distribute, and log all leads from Global Sales Offices, telephone and other sources</li>
<li>· Give group histories to other hotels, and obtain them on behalf of the hotel as needed</li>
<li>· Must have or be able to rapidly develop full knowledge of the Omni Sales Administration Manual and ensure that all standards and procedures are followed</li>
<li>· Aid the Director of Sales and Marketing and Director of Sales in monitoring the KRA benchmarks</li>
<li>· Responsible to maintain monthly recap with reservations to insure GRC blocks are the same as Reservation blocks</li>
<li>· Expert with Salesforce Report Builder and Excel</li>
<li>· Assist in 90-day forecasting process</li>
<li>· Attend Weekly Support Staff Meetings & monthly MRC calls</li>
<li>· Schedules and prioritizes work load to meet deadlines of all managers</li>
<li>· Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate</li>
<li>· Maintains account files and ensures that all information is included in file, i.e. post-convention reports, letters, fax information, etc</li>
<li>· Professionally answers calls to the sales office and accurately takes messages, as applicable</li>
<li>· Ensures that all managers receive messages in a timely manner</li>
<li>· Enters group information (sites, resumes) into computer database</li>
<li>· Assists in generating proposals with information accurate and specific to each client</li>
<li>· Assists with site inspections</li>
<li>· G-Leads Property Champion: Participates in bi-monthly call. Champions the ongoing promotion of the program focusing on training new and existing associates. Ensures all reporting is fulfilled on a monthly basis.</li>
<li>· Creates and updates documents and spreadsheets for GM and DOSM, as needed.</li>
<li>· Gathers materials and mails packages to clients as necessary</li>
<li>· Takes detailed inquiry leads and submits to appropriate manager</li>
<li>· Inputs amenities into computer for VIP clients and processes paperwork (amenity card, receipt signature from Room Service.)</li>
<li>· Takes minutes at meetings as directed</li>
<li>· Maintains cleanliness of office and showrooms while in pre-opening phases</li>
<li>· Arranges for outside catering for office site inspections as needed</li>
<li>· Orders office supplies and maintains functionality of office equipment</li>
<li>· Other duties as assigned</li>
</ul>
Qualifications: 
<ul>
<li>· Good verbal/written communication skills</li>
<li>· Maintain a professional business appearance, attitude, and performance</li>
<li>· Must be able to work a variety of shifts, including weekends and holidays</li>
<li>· Ability to effectively use Microsoft Word, Publisher, Outlook, and Excel is required</li>
<li>· Previous knowledge of Delphi, Opera and Synergy is preferred</li>
<li>· Must have good organizational skills, attention to detail and be able to multi-task</li>
<li>· Good verbal/written communication skills</li>
<li>· Previous hospitality or administrative experience is required</li>
<li>· Previous experience working in an upscale hotel is preferred</li>
<li>· Experience in a sales environment is strongly preferred</li>
<li>· Bachelor’s degree is preferred</li>
<li>· Environment & Position Analysis</li>
<li>o Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.</li>
<li>· Tools & Equipment</li>
<li>o Desktop computer (Opera, Delphi.fdc, Salesforce, Meeting Broker, Oracle, Birchstreet, Kronos and Microsoft Office), printer, telephone, copier, fax machine and scanner.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Sales Administrative Assistant-FT

Omni Louisville Hotel
 
Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character—felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.
 
Overview: 
The Retail Sales Agent will be responsible for giving the highest guest service, maintaining the Falls City Market in an appealing manner, and creating a positive atmosphere while dealing with customers and fellow associates.
 
Responsibilities: 
<ul>
<li>Enthusiastic greeting of guests (by name if possible)</li>
<li>Answer phones in a courteous and professional manner</li>
<li>Utilize the Micros POS system (Sales of Merchandise)</li>
<li>Maintain working knowledge of the hotel and items available to guests</li>
<li>Assist in presentation of the Falls City Market.</li>
<li>Price, display, and store new merchandise efficiently.</li>
<li>Assist Retail Manager with any inventory counts.</li>
<li>Maintain and balance daily cash register.</li>
<li>Display conduct in an appropriate manner at all times in accordance with the Omni Hotels</li>
<li>HOTEL SPECIFIC FUNCTIONS:</li>
<li>Must be able to operate the POS, telephone and radio communication</li>
<li>Must be able to effectively communicate with all departments.</li>
<li>Must be knowledgeable about activities in the hotel.</li>
<li>MARGINAL FUNCTIONS:</li>
<li>Respond to any reasonable task as assigned by supervisor or manager.</li>
<li>Assist in other departments as needed</li>
<li>Attend monthly departmental meetings</li>
</ul>
Qualifications: 
<ul>
<li>High school diploma or equivalent</li>
<li>Excellent customer service skills</li>
<li>Must be able to work weekends</li>
<li>Knowledge of property and surrounding area</li>
<li>STAR Certification</li>
<li>Food Handlers Certification</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Retail Sales Agent - Full Time

Omni La Costa Resort & Spa
 
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is a destination where timeless luxury meets modern wellness. Home to the award-winning Spa at La Costa, recognized among the nation’s best, the resort also features acclaimed restaurants showcasing fresh, coastal-inspired cuisine, championship golf and tennis, and a host of pools and experiences that celebrate the Southern California lifestyle.
 
At Omni La Costa, our associates are the heart of the guest experience. We foster a culture rooted in respect, gratitude, and empowerment, offering comprehensive training, mentorship, and opportunities for growth. If you’re passionate about hospitality, Omni La Costa may be your perfect match.
 
Recreation Supervisor
 
Overview: 
The Recreation Supervisor will run the pool operation by monitoring the team of Pool Rentals, Oceanside servers service needs, engaging with guests, and creating memorable vacation moments.
 
Responsibilities: 
<ul>
<li>· Responsible for opening and closing procedures for pool scape- all associates, cleanliness and service opportunities.</li>
<li>· Create and deliver clear stand-up plan for team daily, at start of each shift- Oceanside/ Rentals team</li>
<li>· Take guest reservations, pool and beach rentals and creating a welcoming experience</li>
<li>· Host and assist execution of daily craft offerings, camp themes</li>
<li>· Demonstrate creativity, crowd management quality service with every interaction</li>
<li>· Effectively handling guest complaints and resolving issues with courage and confidence</li>
<li>· Communicate end of day recap to management detailing action items, staff issues, follow-up needed, etc.</li>
<li>· Inspect all department areas daily, monitor cleanliness, organization and reporting of safety hazards with follow-up</li>
<li>· Must be able to work with many different departments to serve our guest needs and requests</li>
</ul>
Qualifications: 
<ul>
<li>· Computer Programs Utilized:</li>
<li>o Kronos (correcting missing punches, time edits)</li>
<li>o Birchstreet (supply ordering)</li>
<li>o Microsoft Outlook/Calendar</li>
<li>o Microsoft Excel</li>
<li>o Resort Suite (reservations, charging tickets)</li>
<li>o Xola</li>
<li>· Working Environment & Physical Demands:</li>
<li>o Exterior and occasionally interior of hotel with exposure to various weather conditions such as extreme heat, cold, rain, wind, sun and darkness with limited lighting.</li>
<li>o Must be able to stand and exert well-paced mobility for up to 6 hours in length.</li>
<li>o Must be able to lift up to 25 lbs. on a regular and continuing basis.</li>
<li>o Must be able to push and pull carts and equipment weighing up to 100lbs. on a regular and continuing basis.</li>
<li>o Must be able to bend, stoop, squat and stretch to fulfill lifting task.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Recreation Supervisor-Seasonal-FT

Omni Louisville Hotel
 
Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design that blends elements of the city’s heritage, culture, and character—felt everywhere from the hotel restaurants to a featured bourbon bar, and even the hotel’s speakeasy and bowling alley. Guests can enjoy a vibrant Falls City Market, a 20,000-square-foot urban food hall and grocer directly connected to the hotel lobby. Located at street level, this dynamic space transforms Liberty Street into a lively pedestrian destination. Featuring a diverse selection of food and dessert options—including craft beer, fresh bakery items, and local favorites—the market serves as a welcoming hub for both hotel guests and the local community. If you are a friendly, motivated person, with a passion to serve others, the Omni Louisville Hotel may be your perfect match.
 
Loss Prevention (Security) Officer
 
Overview: 
This team member will ensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.
 
Responsibilities: 
<ul>
<li>Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.</li>
<li>Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.</li>
<li>Initiate and follow-up with all investigations of crimes committed against property and persons.</li>
<li>Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.</li>
<li>Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.</li>
<li>Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.</li>
<li>Monitor/distribute visitor and vender access to the property by distributing visitor badges.</li>
<li>Perform frequent bag checks for associates leaving the property.</li>
<li>Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.</li>
<li>Maintain confidentiality when dealing with sensitive guest or associate issues.</li>
<li>Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.</li>
<li>Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.</li>
<li>Record, report and correct any unsafe conditions while patrolling hotel property.</li>
<li>Maintain professional attitude and appearance.</li>
</ul>
Qualifications: 
<ul>
<li>Must be able to stand and walk for up to 8 hours per shift.</li>
<li>Available for AM & PM shifts</li>
<li>Must be able to communicate effectively by telephone, email, radio and reporting.</li>
<li>Must have basic computer knowledge.</li>
<li>Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.</li>
<li>First Aid/CPR Certification is preferred.</li>
<li>Must be able to remain calm and professional during stressful situations.</li>
<li>Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.</li>
</ul>
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
 EEOC is the Law Poster.
 Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
 If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

PM Loss Prevention Officer

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