Qureos Mentor

One & Only Resorts

<div></div><div><div>Children's Centre Hostess<br>
(17313)</div><br>
<div></div>
<div>
At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><div><br>
Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><div></div><div><br>
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a <b>Children's Centre Hostess</b> to join our team at <b>One&amp;Only The Palm</b> Resort in Dubai.</div><br>
<div></div>
<div>
With the global growth of our brands, you will be an integral part of the Resort&rsquo;s success, and you will be responsible for providing highly personalized efficient and responsive service during operating hours of the kid&rsquo;s club. She/he will facilitate all the activities/ programs introduced by Management. Duties also include supervising, directing, assisting, and ensuring the cleanliness and maintenance of the Kids Club and its surroundings.</div><div><br>
</div><p><b>Key Roles and Responsibilities:</b></p>
<ul>
<li>To be present on arrivals and departures to greet the children.</li>
<li>Ensure all necessary Welcome/invitation letters/cards, Introduction letters and complimentary arrivals kits are always available and ready at appropriate times, according to Kids Only Standard Operation procedures.</li>
<li>Ensure that Standard Operation Procedures for all activities and excursions are exercised and always practiced.</li>
<li>Ensure all necessary registrations forms/ activity waivers are ready at the reception and filled up properly by the parents or guardian.</li>
<li>Ensure all SOP&rsquo;s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly.</li>
<li>Constantly develops new activities and ideas to conduct activities better and in a more exciting approach.</li>
<li>Assists with preparing and organizing all Kids Only activities as needed as well as Resort sponsored activities.</li>
<li>Ensure to update all kids&rsquo; profiles pertaining to their preferences, medical conditions/ allergies etc.</li>
<li>Look after the guests, who need special attention with utmost care, accuracy and tolerance.</li>
<li>Ensure that Kids Only club and compound are always neat and tidy.</li>
<li>Is responsible for inventory of all the items in the Kids Club.</li>
<li>Shows initiative, suggests new services and anticipates guests&rsquo; needs and discusses with manager.</li>
<li>To have a good working relationship with the whole team.</li>
<li>Complete other duties assigned by Recreation Manager</li></ul><br>
<div></div>
<p><b>
Skills, Experience &amp; Educational Requirements
</b></p><ul><li>Childcare &amp; Education graduate with recent and relevant Experience is an advantage.</li>
<li>Minimum of 1 year in a similar role is required.</li>
<li>Excellent communication skills</li>
<li>Flexibility and multi- tasking skills</li>
<li>Ability to work well independently as well as part of the team</li></ul><br>
<div></div>
<div>
At One&amp;Only creating <b>JOY</b> is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.</div><br>
<div></div>
<div>
Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that does not meet the requirements will not be considered.</div>
<div>
We <b>Thank You</b> for your interest at Kerzner &ndash; The One&amp;Only Resorts. Please note that only shortlisted candidates will be contacted.</div><br>
<div></div>
<div>
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Children's Centre Hostess

<div></div><div><div>Assistant Manager, Human Resources<br>
(17373)</div><br>
<div></div>
<div>
At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><div><br>
Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><div></div><div><br>
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an <b>Assistant Manager, Human Resources</b> to join our Human Resources team at One&amp;Only The Palm Resort in Dubai.</div><br>
<div></div>
<div>
With the global growth of our brands, you will be an integral part of the Resort&rsquo;s success, and your role goes beyond developing potential relationships where you will be responsible for working alongside and supporting Cluster HR Manager and Cluster HR Director with the day-to-day HR Operations.</div><br>
<div>
</div><div><b>Key Duties and Responsibilities</b></div><br>
<div></div>
<div><b>
Strategy</b></div>
<ul>
<li>Assist with writing the annual HR Strategy for the hotel.
</li><li>Identify root causes for any issues and ensure that possible solutions are analyzed.</li></ul><br>
<div></div>
<div><b>
Employee Relations</b></div>
<ul>
<li>Ensure that the agreed upon disciplinary process is always maintained and fair disciplinary processes are followed by all HOD&rsquo;s.
</li><li>100% compliance with the Disciplinary Policy and documentation</li>
<li>Understand and enforce the Grievance Policy</li>
<li>Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed in regard to their issues or concerns and/or grievances.
</li><li>To provide a source of information to HOD&rsquo;s regarding disciplinary, grievance and staff counselling issues.
</li><li>Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy&rsquo;s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.</li>
<li>Log all the incidents in HRIS and file the original copies in the colleague&rsquo;s files.</li>
<li>On a monthly basis summarize all the incidents with regards disciplinary action and present to GM/Cluster Director of Human Resources with recommendations</li></ul><br>
<div></div>
<div><b>
HR Administration</b></div>
<ul>
<li>Ensure the smooth workflow of the various HR functionalities as to always maintaining and providing the needed support to colleagues and Supervisors/ HOD&rsquo;s. This includes, but is not limited to filing, administration of starters and leavers and payroll.
</li><li>To provide an advice service to colleagues and Supervisors/ HOD&rsquo;s on HR SOP&rsquo;s and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
</li><li>Ensure that the hotels are fully compliant with people processes and deadlines that govern all Kerzner properties.
</li><li>Ensure that the handbook is always kept up to date and that it is reviewed and printed prior to on boarding.
</li><li>Ensure that all relevant colleagues have colleague numbers.</li>
<li>Ensure that sporadic colleagues files audits are carried out monthly. Follow-up and ensure that team is fully trained on the correct filing standards.
</li><li>Payroll to be reviewed and checked prior to the GM/Director of Human Resources signing.</li>
<li>Letters to be produced for the colleagues in a timely manner.</li>
<li>On boarding process to be seamless</li>
<li>To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one.</li>
<li>Manage the PRO and visa process to ensure that all colleagues have valid visas and that they are tracked appropriately (where applicable)</li></ul><br>
<div></div>
<div><b>
Performance Management</b></div>
<ul>
<li>Ensure that all departing colleagues can have an exit interview.</li>
<li>Ensure that the administration of the 3-month/5-month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.</li></ul><br>
<div></div>
<div><b>
Reporting</b></div>
<ul>
<li>Provide summary analysis and statistics of turnover at the beginning of each month to the HOD&rsquo;s and HR teams.
</li><li>Have an up-to-date account of internal promotions/transfers in/transfers out to be submitted to the GM/Cluster Director of HR on a monthly basis</li>
<li>Complete the monthly and mid-month HR finance forecast.</li>
<li>Update the personalized departmental reports so that the HOD&rsquo;s and Exec Com have a clear overview of where is going well and what they need to focus on</li></ul><br>
<div></div>
<div><b>
HR Communication</b></div>
<ul>
<li>Quarterly all Hotel Meeting</li>
<li>Morning HR Meeting</li>
<li>Attend Morning hotel meeting when needed in the absence of Cluster HR Manager.</li>
<li>Ensure that team publish the monthly hotel calendar with the set activities and agenda.</li></ul><br>
<div></div>
<div><b>
Employee Wellness</b></div>
<ul>
<li>Conduct walkabout of Heart of House areas once a week and report any maintenance and cleanliness issues to relevant parties. Ensure that clean and hygienic, well-kept staff areas are always maintained. Follow-up on action items to ensure that they are completed before the next weekly HOH walkabout.</li>
<li>Ensure together with the HR team that at least 2-4 social or sports activities are organized for the colleagues monthly.</li>
<li>Review the annual social calendar to ensure a good mix for the nationalities etc. we employ.</li>
<li>Wellness Events take place ideally at least once a month.</li>
<li>Analyze the trends in sickness to ensure that we get to the bottom of any root causes.</li>
<li>Ensure one CSR event takes place every quarter.</li></ul><br>
<div></div>
<div><b>
Colleague Dining</b></div>
<ul>
<li>Work in conjunction with the catering company to ensure consistent service delivery in staff cafeteria.</li></ul><br>
<div></div>
<div><b>
Payroll</b></div>
<ul>
<li>Ensure that the payroll is submitted to Finance on the agreed date.</li>
<li>PH and Lieu Day tracking is accurate and up to date.</li>
<li>Overtime tracking is done in a timely manner &ndash; analyze to see if we need any more colleagues in any of the departments due to consistent overtime.</li></ul><br>
<div></div>
<div><b>
HR Audit</b></div>
<ul>
<li>Ensure 100% compliance in the HR Audit and do monthly reviews to keep this alive.</li></ul><br>
<div></div>
<div><b>
Colleague Engagement Survey</b></div>
<ul>
<li>Create awareness about Colleague Engagement Survey and market the increased scores with regular celebrations.</li>
<li>Coordinate the hotel&rsquo;s Colleague Engagement Survey action plans with all HOD&rsquo;s to ensure that it is a living document.</li>
<li>For the Pulse check ensure that the HOD&rsquo;s have followed up on their agreed actions and escalate with regards to any challenges</li>
<li>Ensure that the annual Colleague Engagement Survey cycle is maintained and part of the living culture of the hotel.</li></ul><br>
<div></div>
<div>
</div><div><b>Accommodation
</b></div><ul><li>Work with the Housing team to ensure that the colleague accommodation is kept to the same standard as the hotel.</li>
<li>Ensure that CAP&rsquo;EX is spent and all the FF&amp;E is working and up to the minimum standard.</li>
<li>Any other reasonable duties as directed by the General Manager/Cluster Director of Human Resources.</li></ul><br>
<div></div>
<div><b>
Skills, Experience &amp; Educational Requirements
</b></div><ul><li>Experience of a generalist HR role within hospitality.</li>
<li>Be a hands-on HR Practitioner and will to challenge the status quo.</li>
<li>At least 2 years&rsquo; experience as Assistant HR Manager in 5-star luxury hotel in U.A.E</li>
<li>Solid knowledge of HR System.</li>
<li>Experience with OASYS and Successfactor system is a plus.</li>
<li>Skilled in analysis, problem solving and decision making.
</li><li>Above average Excel knowledge; extremely comfortable compiling and operating data.</li>
<li>Strong interpersonal skills</li>
<li>Organizational skills</li>
<li>Strong administrative abilities</li>
<li>Ability to have a strong customer focus</li>
<li>Leadership abilities</li>
<li>Coaching and staff development skills</li>
<li>Strong communication skills</li></ul><br>
<div></div>
<div>
At <b>One&amp;Only</b> creating <b>JOY</b> is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.</div><br>
<div></div>
<div>
Please apply directly through this website and submit your most recent <b>CV</b>.</div><br>
<div>
</div><div>We <b>Thank You</b> for your interest at Kerzner &ndash; The One&amp;Only Resorts. Please note that only shortlisted candidates will be contacted.</div><br>
<div></div>
<div>
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Human Resources

<div></div><div><div>Assistant Manager, Spa<br>
(16913)</div><br>
<div></div>
<div>
At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><div><br>
Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><div></div><div><br>
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an <b>A</b><b>ssistant Manager, Spa </b>to join the One&amp;Only team at <b>One&amp;Only The Palm Resort in Dubai.</b></div><br>
<div></div>
<p>
With the global growth of our brands, you will be an integral part of the Resort&rsquo;s success, and your will be responsible for all aspects of the Spa Operation, supporting the Director of Wellness in driving key elements such as marketing and promotions, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. Assistant Spa Manager will play a key role in the Spa&rsquo;s vision of success and guest expectation.</p>
<div><b>
Key Duties and Responsibilities:</b></div><br>
<div></div>
<div>
Spa &amp; Retail Sales/ Stock
</div><ul><li>Promote and sell the services of the Spa and maximise the potential of all sales.
</li><li>Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.</li>
<li>Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Director of Wellness. Ensure a par stock appropriate to the business demands.</li>
<li>Monitor the cost of product and correct usage of therapists.</li>
<li>Ensure monthly stock rotation within every treatment room.</li></ul><br>
<div></div>
<div>
Finance &amp; Commercial</div>
<ul>
<li>Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
</li><li>Plan an annual calendar of events and promotions and to review success with Director of Wellness</li>
<li>Ensure the program of activities and events within the Spa are advertised, supported and meets the guests expectations and to ensure that all spa staff understand the content of the program.6</li>
<li>Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Director of Wellness and ESPA.</li>
<li>Review, monitor and report treatment spend analysis in line with agreed parameters.</li></ul><br>
<div></div>
<div>
Duty Management/ Operations
</div><ul><li>Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.</li>
<li>Take full management responsibility within the Spa in the absence of the Director of Wellness, acting as Duty Manager and Spa Representative as required.</li>
<li>Responsible for Opening/Closing Procedures when on duty.</li>
<li>Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.</li>
<li>Provide operational support to all spa departments when required.</li>
<li>To ensure that all treatments carried out in the spa are in line with agreed ESPA procedures.</li></ul><br>
<div></div>
<div>
Personnel Management &amp; Training
</div><ul><li>Manage all spa department rotas in line with the operational demands of the Spa and to review these regularly in line with special events, programmes, visits etc. Oversee attendance sheets, sick leave and holiday arrangements.</li>
<li>Provide the update to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.</li>
<li>Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.</li>
<li>Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.</li></ul><br>
<div></div>
<div>
Guest &amp; Hotel Relations
</div><ul><li>Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out</li>
<li>Oversee Press visits, PR and VIP visits.</li>
<li>Create and maintain relations with spa guests through having an active presence in key guest areas.</li>
<li>Create strong relationships with key departments such as Front Office, Housekeeping and Maintenance.</li></ul><br>
<div></div>
<div>
Health, Safety &amp; Hygiene
</div><ul><li>Ensure that all Hotel and ESPA Health and Safety guidelines are adhered to and that all new staff receive instruction in these as part of their Spa Induction programme</li>
</ul><ul><li>Ensure that the Spa&rsquo;s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly</li></ul><br>
<div></div>
<div>
Skills, Experience &amp; Educational Requirements
</div><ul><li>Previous experience as Assistant Spa Manager for 1 year.</li>
<li>Diploma in Spa Management will be valued.</li>
<li>Skills in sales, marketing and guest relations.</li>
<li>Strong customer service in luxury spa/hospitality industry.</li>
<li>Skills in managing and processing software such as: Spa Soft and Opera are required.</li>
<li>Detail-oriented and have the skills to manage in accordance to Standard Operating Procedures relating to service,training, inventory and payroll.
</li></ul><ul><li>Experience in handling crucial situations with guests and colleagues effectively.
</li><li>Managing colleague performance issues quickly and effectively.</li>
<li>Strong ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals and evaluate results.
</li><li>To present a professional and polished appearance.
</li><li>Flexible schedule, available to work evenings, weekends and holidays.</li>
<li>To remain in contact with updates and developments in the Spa Industry.</li></ul><br>
<div></div>
<div>
At One&amp;Only creating <b>JOY</b> is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.</div><br>
<div></div>
<p>
Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. <b>Applications that do not meet the requirements will not be considered.</b></p>
<p>
We <b>Thank You</b> for your interest at Kerzner &ndash; The One&amp;Only Resorts. <b>Please note that only shortlisted candidates will be contacted.</b></p><br>
<div></div>
<div>
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Spa

Join One & Only Resorts and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

One & Only Resorts

ABOUT_COMPANY

Children's Centre Hostess

Assistant Manager, Human Resources

Assistant Manager, Spa