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OneTouch Direct

<div>OneTouch Direct is a premier contact center provider, committed to elevating customer experiences for our partners and clients. We are currently seeking a dynamic Call Center Sales Supervisor to join our team. In this role, you will lead a team of sales representatives, focusing on driving performance and achieving sales targets while maintaining a high level of customer satisfaction.
Key Responsibilities:<ul>
<li>Supervise and manage the sales team, providing guidance and mentorship to maximize their performance.</li>
<li>Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals.</li>
<li>Conduct regular performance reviews and provide constructive feedback to team members.</li>
<li>Facilitate training sessions to boost the team's product knowledge and sales techniques.</li>
<li>Handle escalated customer inquiries and resolve any issues that may arise.</li>
<li>Collaborate with management to refine sales processes and improve overall operational efficiency.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree or equivalent experience in related field.</li>
<li>Minimum of 2 years of call center supervisory experience in a sales environment.</li>
<li>Demonstrated ability to lead and motivate a high-performing sales team.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Strong analytical skills with an ability to interpret data and derive insights.</li>
<li>Ability to work in a fast-paced, results-driven environment.</li>
<li>Proficient in CRM software and Microsoft Office Suite.</li> 
</ul> 
 
Benefits 
<ul>
<li>A management team that cares</li>
<li>Consistent growth over the past 10 years</li>
<li>Excellent compensation &amp; benefits package</li>
<li>High energy work environment</li>
<li>Family oriented culture</li>
<li>Referral Bonuses</li>
<li>Paid time off (PTO)</li>
<li>401K</li>
<li>Health Benefits</li></ul></div>

Call Center Sales Supervisor

<div>Step up your career with OneTouch Direct as a Call Center Sales and Business Support Representative for Verizon! Since 1998, OneTouch Direct has been delivering unparalleled contact center solutions, partnering with Fortune 500 companies to provide exceptional products and services.
In this role, you will be the vital link between Verizon and its customers, combining sales expertise with top-notch business support. Your mission is to create outstanding customer experiences while driving sales and efficiently handling business support tasks.
Key Responsibilities:<ul>
<li>Engage customers via inbound and outbound calls, promoting Verizon products and services to meet their specific needs.</li>
<li>Provide comprehensive business support by resolving customer inquiries and troubleshooting issues promptly and effectively.</li>
<li>Collaborate with team members and other departments to ensure smooth service delivery and customer satisfaction.</li>
<li>Maintain accurate records of customer interactions in CRM systems and track sales activities.</li>
<li>Identify sales opportunities and apply consultative selling techniques to maximize revenue.</li>
<li>Work proactively to contribute to process improvements that enhance customer experiences.</li> 
</ul> 
 
Requirements 
<ul>
<li>High school diploma or equivalent required; additional education is a plus.</li>
<li>Minimum 1 year experience in sales and/or business support, preferably within a call center environment.</li>
<li>Exceptional communication and interpersonal skills, with a friendly and professional phone demeanor.</li>
<li>Strong problem-solving abilities and ability to manage multiple tasks efficiently.</li>
<li>Familiarity with CRM software and call center tools preferred.</li>
<li>Ability to work well independently and as part of a team in a fast-paced environment.</li>
<li>Detail-oriented with excellent organizational skills.</li>
<li>Customer-focused mindset with a passion for delivering outstanding service.</li> 
</ul> 
 
Benefits 
<ul>
<li>Full-Time Hours: 40 hours per week schedule</li>
<li>GREAT Earning opportunities: Competitive hourly pay PLUS uncapped commissions paid out weekly!
</li><li>6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! &middot;</li>
<li>Supportive Environment: Classroom training, plus ongoing support for your success!</li>
<li>Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!</li>
<li>Benefits: Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture: Diverse, welcoming culture with Employee Resource Groups</li>
<li>Referrals: Refer a friend and earn up to $2,000 per person!</li></ul></div>

Call Center Sales and Business Support Representative - Verizon

<div>Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN FLORIDA
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul> 

Requirements 
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul>
Technical Requirements:<ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul> 

Benefits 
<ul>
<li>Full time. 40 hours per week schedule with overtime opportunities!</li>
<li>Great pay. Hourly base salary + benefits!</li>
<li>Training. Paid training &amp; development</li>
<li>Benefits. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Billingual Remote Client Support Agent - Florida

Join OneTouch Direct and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

OneTouch Direct

About Company

Call Center Sales Supervisor

Call Center Sales and Business Support Representative - Verizon

Call Center Sales and Business Support Representative - Verizon

Billingual Remote Client Support Agent - Florida