Qureos Mentor

Opry Entertainment Group

<div><div><b>As a Retail Manager you'll lead your team in delivering exceptional guest experiences that celebrate our musical legacy while managing all shop operations, including guest service, sales, merchandising, compliance, and human resource functions. You'll collaborate with corporate leadership to implement business strategies and drive operational excellence, contributing to revenue growth and strong financial performance through outstanding products and services. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate you'll inspire teamwork, service, and integrity to foster a positive and productive work environment. Reports to General Manager.</b></div>
<div></div><ul><li>Oversee profit and loss performance, including sales, labor, and inventory control. Ensure goals are achieved through effective planning and organization of staff, inventory, and expenses. Analyze operating reports, provide recommendations, and implement performance improvement plans.</li>
<li>Identify opportunities to drive sales. Implement standard operating procedures (SOPs) to increase traffic, conversion, and basket size.</li>
<li>Perform HR functions of the retail staff. Manage recruitment, training, and development of a high performing team. Communicate expectations and provide feedback through regular meetings and goal setting. Utilize performance management system for evaluations and progress tracking.</li>
<li>Institute and uphold exceptional guest service. Ensure associates share their pride in our venue's legacy and are knowledgeable about current offerings. Uphold company values with integrity and cultivate a culture of teamwork, respect, and positivity.</li>
<li>Schedule retail staff to align with labor budgets while ensuring exceptional guest experience. Manage payroll processes for hourly staff.</li>
<li>Partner with corporate retail team to optimize product, pricing, promotions and marketing to drive sales. Participate in venue and corporate meetings to enhance guest experience, drive traffic and work cross-functionally to strengthen overall business performance.</li>
<li>Drive merchandising efforts. Maintain a fully stocked, visually appealing retail space that aligns with company standards and drives sales. Ensure optimal product placement and overall store presentation to maximize visual impact and enhance the guest experience.</li>
<li>Support security functions to protect assets and the personal safety of employees and guests. Follow company safety policies and procedures, including emergency evacuation procedures. Implement and follow cash control procedures. Provide leadership in the execution of inventory.</li>
<li>Communicate and uphold all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs. Participate in and respond to annual company audits.</li>
<li>Perform other duties as assigned.</li>
</ul>Requirements:
<div><div><b>Education</b></div>
<ul><li>High school diploma or equivalent required</li>
<li>College degree preferred</li>
</ul><div><b>Experience</b></div>
<ul><li>3+ years' retail management experience preferred</li>
<li>2+ years' supervisory or leadership experience required</li>
<li>Specialty/gift store experience a plus</li>
</ul><div><b>Knowledge, Skills and Abilities</b></div>
<ul><li>Excellent interpersonal, written and verbal communication skills</li>
<li>Strong leadership and managerial skills that include the ability to coach, develop, discipline, and clearly communicate expectations</li>
<li>Dedicated to sales and customer service excellence</li>
<li>Intermediate computer skills with Microsoft Office and fluent with retail POS system functionality</li>
<li>Able to work during peak times, including evenings, weekends and holidays, to support business needs</li>
</ul></div><div><b>Licenses / Certifications</b></div>
<ul><li>Must meet all requirements to receive required airport SIDA badge, including successful completion of a background check</li>
</ul><div></div><div><b>Physical Requirements</b></div>
<div>Speak and hear to communicate with guests and use both near and distance vision for operating the POS system, reading SKUs, and completing merchandising tasks. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue and use ladders to access storage areas. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach to stock merchandise. Manual dexterity for tasks such as using a computer and handling merchandise.</div>
<div></div><div><b>Working Conditions</b></div>
<div>High-traffic retail and entertainment environments with large crowds and elevated noise levels.</div></div>

Retail Manager - Ole Red Nashville Airport

<div><div><b>Provide world-class hospitality, service, and food and beverage products to guests attending Grand Ole Opry House events. Follow defined cash handling procedures, food and beverage preparation, display and serving practices and inventory protocols while providing a clean facility and general support.</b></div>
<div></div><ul><li>Adhere to cash handling policies and procedures, including proper operation of POS terminals/cash registers, collecting money from guests and giving accurate change, processing credit card transactions accordingly, and balancing register at end of shift.</li>
<li>Accurately take orders and assist guests in a fast-paced environment.</li>
<li>Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both public areas and back of house.</li>
<li>Rotate food items on display to ensure the display is visually pleasing and high-quality products are served.</li>
<li>Assist with inventory, product rotation and date labeling to ensure fresh products are readily available for preparation.</li>
<li>Collect trash on property between and after shows.</li>
<li>Provide leadership with guest feedback on both service and products.</li>
<li>Employees who meet legal age requirements with state-required ABC cards may sell alcohol. Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID and verify legal drinking age per company policy.</li>
<li>Must be familiar with emergency evacuation procedures and assist in quickly moving guests and employees as defined by protocol.</li>
<li>Perform other duties as assigned.</li>
</ul>Requirements:
<div><b>Education</b></div>
<ul><li>High school diploma or equivalent preferred</li>
</ul><div><b>Experience</b></div>
<ul><li>Previous customer service experience preferred</li>
</ul><div><b>Licenses / Certifications</b></div>
<ul><li>State Alcohol Education card required upon hire</li></ul></div>

Part Time - Concessions Cashier - Grand Ole Opry

Join Opry Entertainment Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Opry Entertainment Group

ABOUT_COMPANY

Retail Manager - Ole Red Nashville Airport

Part Time - Concessions Cashier - Grand Ole Opry