Abrar Admin

Original Roadhouse Grill

<div><div><div><b>SUMMARY</b><br>
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The Host greets, seats and offers a parting comment to all guests, answers the phone and maintains sanitation, safety and cleanliness standards in their work area. The Host processes and packages take-out orders. The Host answers guest&rsquo;s questions, responds to guest requests and assists servers in clearing plates and re-filling beverages when the restaurant is full and there is another Host or Manager at the front door. The Host consistently practices all guest acknowledgement requirements.<br>
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Reports To: Restaurant Manager
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<b>SPECIFIC RESPONSIBILITIES</b>
</div><ul><li>Prepares the lobby area for guests&rsquo; arrival.</li>
<li>Opens the door and greets guests as they enter.</li>
<li>Determines seating preferences and advises guests of waiting time if any.</li>
<li>Directs guests to waiting areas and maintains an accurate waiting list on a first come, first served basis.</li>
<li>Notifies guests that their table is ready and guides the guests to the table.</li>
<li>Distributes menus to each guest at the table.</li>
<li>Answers the telephone before the third ring and responds to guest inquiries.</li>
<li>Writes take-out orders from call-in or walk-in guests.</li>
<li>Processes, packs and collects payment on take-out orders.</li>
<li>Responds professionally to guest comments and questions.</li>
<li>Assists servers by re-filling beverages, clearing plates and responding to requests from seated guests.</li>
<li>Cleans and maintains lobby area.</li>
<li>Monitors cleanliness of restrooms and level of restroom supplies.</li>
<li>Opens the door and offers a parting comment to all departing guests.</li>
<li>Verbally acknowledges all guests encountered in restaurant.</li>
<li>Follows all health, safety, sanitation and security standards.</li>
<li>Performs other duties as assigned by the supervisor.</li>
</ul><div><b>PERSONAL APPEARANCE</b><br>
The Host must be well groomed and neatly dressed in a clean uniform. See employee handbook for a complete description of the dress code for the front of the house.<br>
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<b>ESSENTIAL FUNCTIONS</b><br>
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<b>Physical Actions:</b><br>
The Host will be required to engage in the following physical action for up to an eight-hour shift:</div>
<ul> <li>45% Standing</li>
<li> 45% Walking</li>
<li> 5% Reaching</li>
<li> 5% Cleaning</li>
</ul><div>The Host either stands in the lobby area greeting and offering parting comments to guests or walks guests from the waiting area to a table in the dining room. The Host may be required to carry soiled plates and glassware weighing up to 5 pounds or to retrieve supplies from storage shelves weighing up to 10 pounds.<br>
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<b>Environmental Exposure:</b><br>
The Host works in the climate controlled environment of the dining rooms, but will occasionally be required to package take-out order in the kitchen resulting in exposure to heat and humidity. The Host works with cleaning chemicals.<br>
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The Host engages in extensive verbal interaction with guests and employees and is exposed to potentially frustrating situations. The Host must work well with limited supervision.<br>
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<div><b>BENEFITS/PERKS</b></div>
<ul><li>Comprehensive Benefits Package (Medical/Dental/Vision/Life/LTD)</li>
<li>401(k) retirement plan</li>
<li>Paid sick leave</li>
<li>Employee Assistance Plan</li>
<li>A dynamic and energetic work atmosphere</li>
<li>Career development</li></ul></div></div>

Host

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Original Roadhouse Grill

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