Qureos Mentor

Orlando Health

<div>Position Summary:
<p>
Responsible for routine clerical/secretarial tasks for persons in a nursing unit.</p>
Responsibilities:
<p><b>
Essential Functions</b></p><ul><li>
Acts as a receptionist on the unit, greeting and directing visitors, personnel and others in a courteous and informative manner.</li><li>
Transcribes physicians&rsquo; orders promptly, accurately and completely according to policy/procedure.</li><li>
Communicates consultation requests to physicians or therapists promptly and accurately.</li><li>
Performs data entry and assembles, compiles, and breaks down medical records.</li><li>
Prepare/copy designated medical record/ information for transfer to other facilities.</li><li>
Answers phone calls, routes callers, assist in pages, and takes messages and provides routine information to callers.</li><li>
Answers patient call lights in person or via intercom; fills request or refers to appropriate person promptly.</li><li>
Communicate effectively in all interactions.</li><li>
Works under the direction of the charge nurse.</li><li>
Assists in making appointments for patients.</li><li>
Working knowledge of office/departmental equipment.</li><li>
Submits work orders for necessary housekeeping, maintenance, biomedical or other work orders needed.</li><li>
Collaborate in partnership interdepartmentally to promote and provide a safe environment.</li><li>
Utilize compassion to create a therapeutic environment.</li><li>
Possesses excellent interpersonal skills and ability to work in a team environment.</li><li>
Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.</li><li>
May have limited access to areas storing medications.</li><li>
Maintains pre-established par levels of all unit office supplies.</li><li>
Assists in the stocking of both unit and office supplies.</li><li>
Monitor time and attendance through Kronos (or timekeeping system).</li><li>
Prioritizes workload to manage multiple priorities.</li><li>
Ensures compliance with regulatory standards including Federal, State, local and The Joint Commission.Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.</li><li>
Maintains compliance with all Orlando Health policies and procedures.</li></ul><p><b>
Other Related Functions</b></p><ul><li>
Maintains a clean, safe and organized unit.</li></ul>
Qualifications:
<p><b>
Education/Training</b></p><ul><li>
High School diploma or equivalent.</li><li>
Keyboarding skills and knowledge of Microsoft Word and Excel.</li><li>
Knowledge of Medical terminology, or Health Unit Coordinator Certification.</li></ul><p><b>
Licensure/Certification</b></p><ul><li>
None.</li></ul><p><b>
Experience</b></p><ul><li>
None.</li></ul></div>

Unit Secretary - Days - Emergency Department - Bayfront Hospital

<div>Position Summary:
<div><b>
Florida Medical Clinic Orlando Health</b></div><div></div><div><b><br>
Job Title: </b>Referral Coordinator I</div><div><b>
Variable Full Time: </b>Monday - Friday 8:00 AM to 5:00 PM</div><div><b>
Department: </b>GI</div><div><b>
Location:</b> Tampa, FL</div><div><br>
</div><div><b>Job Summary: </b>The Referral Coordinator supports Clinical teams, Patients and Family Members by managing referrals and/or authorizations for the Medical Group. They are responsible for processing Internal and External referrals and authorizations from orders prescribed, by the provider, in the Electronic Health Record (EHR) system within the Outpatient Ambulatory setting.</div><div><br>
</div><div><b>Why is Orlando Health your best place to work?</b></div><div>
✅ <b>Education &amp; Career Growth</b> &ndash; Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.<br>
✅ <b>Health &amp; Wellness</b> &ndash; Comprehensive medical, dental, vision, free virtual visits, and well-being programs.<br>
✅ <b>Financial &amp; Retirement</b> &ndash; Up to <b>5% employer match</b> on retirement contributions.<br>
✅ <b>Work-Life Balance</b> &ndash; <b>Four weeks of paid parental leave, PTO, and flexible leave options.</b><br>
✅ <b>Family &amp; Pet Support</b> &ndash; Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.</div>
Responsibilities:
<div><b>
Essential Functions</b><br>
<ul><li>Completes entry ofreferrals and/or authorizationsinto EHR.</li><li>Completesregistration and obtainsinsurance authorization for new patients, diagnostic testing and for hospital diagnostics.</li><li>Coordinatesfollow-up care with the referral asthe referral expires.</li><li>Ensuresfinancial information and insurance is current and active.</li><li>Ensures Primary Care provider is accurate based on payer guidelines.</li><li>Updates patientinsurance information in EHR systems as needed.</li><li>Transcribesfaxed referral requests viaOn-Base fax system into EHR.</li><li>Initiatesthe referral and authorization processfor visits and services.</li><li>Works closely with clinical teamsto facilitate optimal patient care.</li><li>Coordinates with scheduling departments, and other departments as needed to facilitate patient&rsquo;s visit.</li><li>Coordinates with Patients when necessary to complete referral.</li><li>Provides patient with referral information for physicians and facilities.</li><li>Communicates effectively with all internal and external customers &ndash; PCP, Patient, clinical departments, etc. to obtain the
</li></ul>required authorization needed for each visit or service.<br>
<ul><li>Maintains current knowledge ofreferral and authorization requirements based on payerspecific guidelines.</li><li>Maintain working knowledge of ICD-10 and CPT codes.</li><li>Demonstrates a basic knowledge of third-party reimbursement requirements and regulations.</li><li>Exhibits competency in the use ofregistration systems, electronic verification tools and Web-based resources.</li><li>Understands the importance Orlando Health places on providing exemplary customer service.</li><li>Performsjob in a manner that helpsmeet customer service goals.</li><li>Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.</li><li>Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental
</li></ul>needs.<br>
<ul><li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,</li></ul>
state, and local standards.<br>
<ul><li>Maintains compliance with all Orlando Health policies and procedure</li></ul></div><div></div><div><b><br>
Other Related Functions</b><br>
<ul><li>Attends and participatesin departmentstaff meetings and other meetings as assigned.</li><li>Responsible for maintaining performancemeasures as outlined by the department&rsquo;s productivity guidelines.</li></ul></div>
Qualifications:
<div><b>
Education/Training</b><br>
High SchoolGraduate
<br>
Medical Terminology</div><div></div><div><b><br>
Licensure/Certification</b><br>
None</div><div><b><br>
Experience</b><br>
<ul><li>Two (2) years of directly related work experience preferred.</li><li>Experience in processing physician office and/or hospital referrals Proficient in Computer usage.</li></ul></div></div>

Referral Coordinator I - GI

<div>Position Summary:
<p></p><p><b><i>
&ldquo;Orlando Health Is Your Best Place to Work&rdquo; is not just something we say, it&rsquo;s our promise to you.&quot;</i></b></p><p></p><p><br>
About Orlando Health Sebastian River Hospital</p><p>
Orlando Health Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida&rsquo;s Treasure Coast as a trusted healthcare provider for more than 50 years. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.</p><p>
With a full scope of care, we offer advanced technology and expertise in a number of specialties, including emergency care, heart and vascular care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center for our high-quality stroke care. As further demonstration of our commitment to quality and safety, we have earned several additional industry recognitions.</p><div></div><div><br>
 Click Here to Learn More About: <b>Sebastian River Hospital</b></div><div></div><p><b><br>
WHY ORLANDO HEALTH?</b></p><p><b>
Competitive Pay</b></p><p>
Evening, nights, and weekend shift differentials offered for qualifying positions.</p><p></p><p><b><br>
All Inclusive Benefits (Starting on Day One)</b></p><p>
Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.</p><p></p><p><b><br>
Employee-centric</b></p><p>
Orlando Health has been selected as one of the &ldquo;Top Places to Work in Healthcare&rdquo; by Becker&rsquo;s Healthcare.</p><p></p><p><b><br>
Position Summary</b></p><div>
Provides quality patient care when performing diagnostic imaging and related procedures to demonstrate anatomy for interpretation
<br>
and/or intervention while adhering to radiation safety principles.</div>
Responsibilities:
<div><b>
Essential Functions</b><br>
<ul><li>Performs diagnostic imaging and related procedures to demonstrate anatomy and/or physiology for interpretation and/or
</li></ul>intervention.<br>
<ul><li>Exercises professional judgment in performance of services and maintains a demeanor complimentary to quality care.</li><li>Delivers appropriate care while recognizing patient conditions and ensuring successful completion of procedures.
</li><li>Complies with all state and federal regulations applicable to each modality.</li><li>Adheres to Orlando Health mission statements and strategic imperatives.</li><li>Assessesthe patient&rsquo;s physical condition and age specific needs.
</li><li>Provides instructions that achieve patient cooperation and desired results.</li><li>Performs proper patient identification, acquires patient&rsquo;s clinical history, and assures that the information is accurately documented.
</li><li>Positions patient, equipment, associated devices and manipulates technical factors to achieve high quality images for interpretation.</li><li>Assesses diagnostic images for technical quality, proper annotation, and patient identification, ensuring that all relative anatomy is
</li></ul>demonstrated.<br>
<ul><li>Applies principles of radiation safety to minimize exposure to patients, self, and others.</li><li>Comprehends and complies with Quality Control standards and participates in all Quality Control tasks.</li><li>Demonstrates proficiency in contrast medication administration.</li><li>Administers medical aid as required in cases of adverse reactions to contrast medication and/or other emergencies.</li><li>Applies appropriate standard precautions and personal protective equipment to prevent cross-contamination of contagious diseases.
</li><li>Assists in supervision of student technologists and training of new technologists.</li><li>Utilizes all Corporate Radiology computer systems effectively and accurately.</li><li>Ensures safety of all customers.</li><li>Maintains reasonable regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
</li></ul>state, and local standards.<br>
<ul><li>Maintains compliance with all Orlando Health policies, department guidelines, and education requirements.</li></ul></div><div><b><br>
Other Related Functions</b><br>
<ul><li>Maintains cleanliness of work area and equipment.
</li><li>Maintains well stocked and organized work areas.
</li><li>Provides patient transport.</li></ul></div>
Qualifications:
<div><b>
Education/Training</b><br>
Graduate of accredited school of Radiologic Technology.</div><div><b><br>
Licensure/Certification</b><br>
<ul><li>Valid Certified Radiologic Technologist licensure by the State of Florida and</li><li>Valid American Registry of Radiologic Technologists (ARRT) certification and</li><li>Maintains current BLS/Healthcare Provider certification</li></ul></div><div><b><br>
Experience</b><br>
None</div></div>

Radiology Technologist- FT

<div>Position Summary:
<div></div>
Responsibilities:
<div>
Position Summary<br>
Assists with operational and distribution responsibilities related to Pharmacy Technician functions, including the use of Orlando Health software and hardware systems.</div><div><br>
Essential Functions<br>
<ul><li>Demonstrates an understanding of safety, emergency, and risk management procedures.</li><li>Demonstrates an understanding of the hospital mission, personnel policies, philosophy, goals, customer service, and objectives of the Pharmacy and Orlando Health.</li><li>Demonstrates familiarity with the general duties and processes of the Pharmacy department.</li><li>Demonstrates the ability to Identify and utilize resources and departments for customer service and patient care, based upon need, availability, and responsibility of resources.</li><li>Demonstrates the ability to operate the equipment required for pharmacy procedures, consistent with operating instructions, safety regulations, and policy and procedures.</li><li>Performs the basic Pharmacy Technician procedures required by the assigned area consistent with scientific principles, policy, and procedures.</li><li>Performs the basic buyer procedures, including drug procurement required by the department, consistent with departmental</li></ul>
principles and Orlando Health policies and procedures.<br>
<ul><li>Accurately assists the Pharmacist in all duties pertaining to the medication distribution, including proper aseptic techniques for admixture of various types of medication (e.g. chemotherapy) and functionally performing tasks/procedures associated with</li></ul>
automated dispensing cabinets.<br>
<ul><li>Maintains USP 797 standards and other regulatory required documentation.</li><li>Maintains safe handling and proper disposal requirements.</li><li>Maintains the controlled substance vault and perpetual inventory and other documentation files depending on the needs of the department.</li><li>Completes special projects as assigned.</li><li>Participates in the training of new pharmacy technicians and may verify final competency as needed.
</li><li>Maintains advanced expertise in and actively covers technician services in a specialized practice area (e.g. medication history acquisition-controlled substance inventory management).</li><li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.</li><li>Maintains compliance with all Orlando Health policies and procedure</li></ul></div>
Qualifications:
<div>
Education/Training.
<br>
High school diploma or equivalent.</div><div><br>
Licensure/Certification<br>
<ul><li>Maintains current Pharmacy Technician registration with the Florida State Board of Pharmacy.</li><li>Holds a current Certified Pharmacy Technician certificate (CPht) from a nationally recognized program (e.g., Pharmacy Technician Certification Board &ndash; PTCB, Institute of Pharmacy Technicians &ndash; ICPT). Maintenance of current certification is required.</li></ul></div><div><br>
Experience<br>
Two (2) years of experience as a pharmacy technician.</div></div>

Pharmacy Technician III - Must have 2 years plus years' experience - Hospital preferred

<div>Position Summary:
<div><b><i>
Florida Medical Clinic Orlando Health</i></b></div><div></div><div><b><i><br>
Job Title: </i></b>Certified Medical Assistant</div><div><b><i><br>
</i></b></div><div><b><i>Schedule Hours: </i></b>Monday &ndash; Friday 7:50am - 5:00pm</div><div></div><div><b><i><br>
Department: </i></b>Urology</div><div></div><div><b><i><br>
Location: **this position covers 2 offices**</i></b></div><div></div><div><i><br>
Primary Locations: 7760 Curley Road, Wesley Chapel, FL</i></div><div><i>
Secondary Location: 14547 Bruce B Downs Blvd, Tampa, FL</i></div><div></div><div><b><i><br>
**Urology experience is perferred but not required.</i></b></div><div><b><i>
CMA with applicable custimer service, prodedural, medical experience needed**</i></b></div><div></div><div><b><i><br>
Position Summary</i></b></div><div>
Perform patient care under the direction of the physician or Advanced Practice Provider (APP) in an ambulatory setting.</div><div></div><div><b><br>
Why is Florida Medical Clinic Orlando Health your best place to work?</b></div><div>
✅ Education &amp; Career Growth &ndash; Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.</div><div>
✅ Health &amp; Wellness &ndash; Comprehensive medical, dental, vision, free virtual visits, and well-being programs.</div><div>
✅ Financial &amp; Retirement &ndash; Up to 5% employer match on retirement contributions.</div><div>
✅ Work-Life Balance &ndash; Four weeks of paid parental leave, PTO, and flexible leave options.</div><div>
✅ Family &amp; Pet Support &ndash; Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.</div>
Responsibilities:
<div><b><i>
Essential Functions</i></b></div><ul><li>
Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.</li><li>
Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.</li><li>
Supports and demonstrates effective and professional communication with patients and family members.</li><li>
Works collaboratively with the administrative and operations staff.</li><li>
Gathers patient data through interviews and observation.</li><li>
Assists patients and families with preparation for examination.</li><li>
Assists the physician or APP during examination and procedures.</li><li>
Demonstrates competency in specific tasks and skills as defined by the practice.</li><li>
Provides routine treatments and administers approved medication types.</li><li>
Documents patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.</li><li>
Assists the physician or APP by acting as a liaison on behalf of the patient to schedule and provide scheduling information for specialty testing and/or specialty physician consultation.</li><li>
Processes incoming and outgoing calls independently and professionally using sound clinical judgment.</li><li>
Enters medication, laboratory, and diagnostic imaging orders into the electronic medical system under the direction of a provider.</li><li>
Adheres to and assures compliance with Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.</li><li>
Consistently demonstrates personal and patient safety practices and adheres to infection control standards outlined in Orlando Health policies.</li><li>
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.</li><li>
Maintains compliance with all Orlando Health policies and procedures.</li></ul><div><b><i>
Other Related Functions</i></b></div><ul><li>
Demonstrates the knowledge and skills necessary to provide care and assesses data appropriate to the age-specific needs of patients in their assigned department and/or unit.</li><li>
Demonstrates awareness of medical/legal issues, patient rights, and compliance with the standards of regulatory and accrediting agencies.</li><li>
Practices efficient use of supplies.</li><li>
Assists the business office as needed with reception, scheduling, and discharge of patients.</li></ul>
Qualifications:
<div><b><i>
Education/Training</i></b></div><ul><li>
High school graduate or equivalent.</li><li>
Successful completion of Medical Assistant training from an approved technical school (or at least one (1) year of verifiable and applicable work experience as a Certified Medical Assistant in a patient care setting) required.</li></ul><div><b><i>
Licensure/Certification</i></b></div><ul><li>
Maintains current BLS Healthcare Provider Certification &ndash; and</li><li>
Maintains current certification or registration by one of the following agencies:</li><li>
Certified Clinical Medical Assistant (CCMA) by National Health career Association (NHA) (www.nhanow.com)
</li><li>Certified Medical Assistant (CMA) by the American Association of Medical Assistants (AAMA) (www.aama-ntl.org)
</li><li>Clinical Medical Assistant Certification (CMAC) by the American Medical Certification Association (AMCA) (www.amcaexams.com)
</li><li>National Certified Medical Assistant (NCMA) by National Center for Competency Testing (NCCT) (www.ncctinc.com)
</li><li>Nationally Registered Certified Medical Assistant (NRCMA) or Nationally Registered Certified Advanced Medical Assistant (NRCAMA) by the National Association for Health Professionals (NAHP) (www.nahpusa.com)
</li><li>Registered Medical Assistant (RMA) by American Medical Technologists (AMT) (www.amt1.com) , the American Registry of Medical Assistants (ARMA) (www.arma-cert.org), or by American Allied Health (AAH) (www.americanalliedhealth.com)
</li><li>Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis.</li></ul><div></div><div><i><br>
Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.</i></div></div>

Medical Assistant, Certified - Urology / Wesley Chapel

<div>Position Summary:
<p></p><p>
As a top cancer care provider in Florida, Orlando Health Cancer Institute is a comprehensive, multidisciplinary cancer program consisting of six treatment sites and more than 10 practice locations that serve the region&rsquo;s adult oncology needs. Specializing in more than 200 types of cancer, an expert team of medical professionals provides personalized care with the most state-of-the-art technologies, such as advanced radiation and proton therapies, and bone marrow transplant and cellular therapy. Through a robust research program, the institute also supports physician involvement in numerous research studies and clinical trials that give patients access to innovative diagnosis, treatment and symptom management options. In addition to being accredited by the Commission on Cancer, a program of the American College of Surgeons, Orlando Health Cancer Institute has earned accreditations and certifications in several areas &mdash; including medical oncology and hematology/oncology, radiation oncology, cellular therapy, rectal cancer, and breast care &mdash; from the respective accrediting organizations, and recently was named in the 2023 <i>Becker's Hospital Review </i>&ldquo;60 Hospitals and Health Systems with Great Oncology Programs&rdquo; list.</p><p></p><p><br>
Orlando Health Cancer Institute is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida&rsquo;s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.</p><p>
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever poss.</p><p></p><div><b><br>
Position Summary</b><br>
The Guest Services Representative is responsible for providing exceptional service to patients and guests to ensure a positive
<br>
experience within a hospital setting. This role involves greeting guests, handling inquiries, resolving concerns, and assisting with various guest needs. The ideal candidate is friendly, professional, and dedicated to maintaining high standards of hospitality.</div><div></div><div><b><br>
Located: </b><b>Downtown</b><b> </b><b>Cancer Institute1400 S. Orange Ave.</b></div><div></div><div><b><br>
Work schedule: The shift will vary weekends included.</b></div><br>
<div></div>
Responsibilities:
<div><b>
Essential Functions</b><br>
Core Responsibilities:<br>
<ul><li>Greets and welcomes guests promptly upon arrival</li><li>Assists guests with check-in procedures by providing visitor badge
</li><li>Displays a caring attitude as well as sensitivity to the needs/concerns of customers.</li><li>Escorts guests to their in-hospital destinations as needed.
</li><li>Responds to guest/team members&rsquo; inquiries and requests in a timely manner.</li><li>Maintains current knowledge of hospital personnel, departments, and their locations in order to assist guests in a timely manner</li><li>Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.</li></ul></div><div><b><br>
Administrative Tasks:</b><br>
<ul><li>Maintains accurate records of guest interactions via FastPass system
</li><li>Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Care
</li></ul>Management, and Home Health.
<br>
<ul><li>Assists Care Management with transportation and hotel /flight arrangements for patients and their families.</li></ul></div><div><b><br>
Communication:</b><br>
<ul><li>Communicates effectively with guests, team members, and management
</li><li>Keeps the leadership team informed of any significant issues or unusual situations.</li></ul></div><div><b><br>
General Duties:</b><br>
<ul><li>Presents a professional image in dress, hygiene and communications skills.
</li><li>Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal,
</li></ul>state, and local standards.
<br>
<ul><li>Ability to work in a fast-paced environment with minimal supervision.</li><li>Demonstratesflexibility with work schedule by adapting hours and shifts to meet business needs, including evenings, weekends,
</li></ul>and holidays as necessary.<br>
<ul><li>Maintains compliance with all Orlando Health policies and procedures.
</li></ul></div>Qualifications:
<div><b>
Education/Training</b></div><ul><li>
High School diploma or equivalent.</li></ul><div><b>
Licensure/Certification</b></div><ul><li>
None.</li></ul><div><b>
Experience</b></div><ul><li>
Two (2) years of experience in a customer service setting.</li></ul></div>

Guest Services Representative - Orlando Health Cancer Institue

<div>Position Summary:
<div><b>
Florida Medical Clinic Orlando Health</b></div><div></div><div><b><br>
Job Title:</b> Front Office Assistant</div><div><b>
Status:</b> Full Time -Monday - Friday 8:00AM to 5:00PM</div><div><b>
Department</b>: ENT</div><div><b>
Location:</b> This position travels to Brandon, Tampa and Wesley Chapel</div><div></div><div><b><br>
J</b><b>ob Summary:</b> The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.</div><div></div><div><b><br>
Why is Florida Medical Clinic Orlando Health your best place to work?</b></div><div>
✅ <b>Education &amp; Career Growth</b> &ndash; Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.<br>
✅ <b>Health &amp; Wellness</b> &ndash; Comprehensive medical, dental, vision, free virtual visits, and well-being programs.<br>
✅ <b>Financial &amp; Retirement</b> &ndash; Up to <b>5% employer match</b> on retirement contributions.<br>
✅ <b>Work-Life Balance</b> &ndash; <b>Four weeks of paid parental leave, PTO, and flexible leave options.</b><br>
✅ <b>Family &amp; Pet Support</b> &ndash; Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.</div>
Responsibilities:
<div><b>
Essential Functions</b></div><ul><li>
Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.</li><li>
Obtains accurate and complete patient demographic and insurance information.</li><li>
Processes all requests for medical records according to Orlando Health and department specific policies and procedures.</li><li>
Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.</li><li>
Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.</li><li>
Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.</li><li>
Interacts with patients and families in a professional manner.</li><li>
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.</li><li>
Maintains compliance with all Orlando Health policies and procedures.</li></ul><div></div><div><b><br>
Other Related Functions</b></div><ul><li>
Participates in Quality Assurance/Quality Indicator activities as assigned.</li><li>
Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.</li><li>
Practices the efficient use of supplies.</li><li>
Assists billing service as requested.</li></ul>
Qualifications:
<div><b>
Education/Training
</b></div><ul><li>High School graduate or equivalent.
</li></ul><div><b>Licensure/Certification
</b></div><ul><li>None.
</li></ul><div><b>Experience
</b></div><ul><li>Six (6) months experience in a clerical office, or general business, and/or customer service setting</li></ul></div>

Front Office Assistant - ENT

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