Abrar Admin

Penn Medicine

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Hours: This is a casual position, requiring a minimum of 16 hours per month. You are able to work more than that but would need to maintain the minimum even during the school year. You make your own schedule and can let the nurse manager know when you would like to schedule your hours a month in advance. Since this is a casual position, there are no benefits including tuition reimbursement
Candidates must meet the following criteria in order to be considered: 
Be enrolled in an ASN or BSN nursing program 
Have had at least one clinical rotation in a med surg setting or previous patient care experience
 POSITION SUMMARY: Assists with the delivery of direct, non-licensed patient care in accordance with established methods and procedures, under the supervision and guidance of appropriate personnel.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Environment Management &ndash;<ul><li>
Completes cleaning tasks utilizing OSHA standards. Performs maintenance and/or inventory of equipment according to unit/department standards.</li><li>
Practices standard precautions while handling contaminated items.</li><li>
Maintains unit order and efficiency.</li><li>
Maintains appearance of patient care areas and public areas.</li><li>
Maintains safe work environment.</li></ul>
Supply Management/Clerical &ndash;<ul><li>
Orders and stocks supplies to meet the needs of the unit/department.</li><li>
Demonstrates an awareness of cost containment practices.</li><li>
Distributes supplies to appropriate areas according to unit/department standards.</li><li>
Demonstrates computer skills necessary to perform unit/department specific responsibilities.</li><li>
Depending on location may need to schedule patients and handle phone calls.</li></ul>
Patient Care/Safety &ndash;<ul><li>
Documents accurately and timely, according to unit/department standards.</li><li>
Reports promptly unusual situations, reactions, effects or conditions related to patient care to the responsible person(s).</li><li>
Assist patients with personal hygiene needs and/or provide activities of daily living, comfort measures including changing linen, providing safe environment for mobility and ambulation, and maintaining a clean and orderly patient environment.</li><li>
Safely assist in mobilizing, turning, and positioning of patients; including use of various assistive devices and mechanical lifts.</li><li>
Demonstrates positive interpersonal skills when dealing with patients, family members and staff.</li><li>
Functions as a patient advocate by resolving patient/family concerns through appropriate actions.</li><li>
Assists with admission, transfer, and discharge procedures.</li><li>
Answer patient call lights independently, promptly, and to the patient&rsquo;s satisfaction; referring patient concerns to the RN or Nurse Manager.</li><li>
Provide close observation and care safely for patients who require 1:1 observation.</li><li>
Demonstrate proper responses to emergency situations.</li></ul>
Code of Conduct/Professionalism &ndash;<ul><li>
Identifies learning needs and seeks available resources and opportunities.</li><li>
Completes assignments within designated shift.</li><li>
Responds promptly to requests for assistance.</li><li>
Respects patient rights and maintains strict confidentiality.</li><li>
Communicates clearly, concisely and appropriately (verbal/written communications).</li><li>
Assumes personal responsibility for attendance to maintain unit/department function.</li><li>
Demonstrates concern and respect for others thoughts and feelings and handles conflicts in a positive manner.</li><li>
Able to prioritize continually</li></ul>
Clinical Skills &ndash;<ul><li>
Maintains clinical skills necessary to perform duty/job.</li><li>
Demonstrates competency with procedures based on unit population and/or age-specific needs.</li><li>
Obtains and accurately documents all required patient information; reporting changes and abnormal findings to the RN in a timely fashion.</li><li>
Perform unit-specific lab tests as dictated by the Point of Care Testing lab standards (Glucose, stool, and emesis) record results, and report findings to the RN. Perform quality control measures on unit assigned tests and equipment.</li><li>
Properly label specimen(s) and form(s) for lab test completion.</li><li>
Participates in achieving institution wide and unit based quality outcomes.</li><li>
Performs duty/job with appropriate level of independence.</li><li>
Performs duty/job with accuracy and efficiency.</li><li>
Accepts accountability, as an individual and as a team member for all services provided</li></ul> 
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above: 
<ul><li>
Other duties as assigned.</li></ul>
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS:<ul><li>
HS diploma or equivalent (GED).</li><li>
Completion of the educational requirements (additional formal education/training; maximum supervision for initial competency; high degree associated risk factors; yearly competency evaluation and training).</li></ul> 

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Student Nurse Patient Care Assistant (PRN, Casual Hours)

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Summary:<ul><li> 
Provides Diagnostic imaging of specific body part for the purpose of medical interpretation and/or treatment.</li></ul>
Responsibilities:<ul><li> 
1. Equipment Operation and Quality Control
Demonstrates working knowledge of the Components of Radiographic Unit score
Demonstrates working knowledge of Automatic exposure control (AEC)
Demonstrates working knowledge of Fluoroscopic Unit (digital and Conventional) &bull; Demonstrates working knowledge of Computed radiography (CR) &bull; Demonstrates working knowledge of Direct digital radiography (DR)
Knowledge of Quality Control of Radiographic Equipment and Accessories
2. Radiation Protection
Demonstrates working knowledge of Minimizing Patient Exposure
Knowledge of Repeat Exposure Reduction
Demonstrates working knowledge of Personnel Protection
Demonstrates working knowledge of Basic Methods of Protection (Time, Distance, and Shielding)
Knowledge of Special Considerations (Portable (mobile) units and Fluoroscopy)
Follow all radiation standards set forth by state and Federal regulations
3. Image Production and Evaluation
Demonstrates working knowledge of Selection of Technical Factors
Knowledge of Image processing and Quality Assurance
Knowledge of Processing Digital / Electronic Images
Demonstrates working knowledge of Image Archiving
Knowledge of Picture archival and communication system (PACS)
Demonstrates working knowledge of Film Criteria for image Evaluation (Demonstration of Anatomical Structures, Identification Marker, Noise, Contrast, and Density)
4. Radiographic Procedures
Demonstrates working knowledge of Positioning (General and Fluoroscopic)
Knowledge of Anatomy (including physiology, basic pathology, and related medical terminology).
Demonstrates working knowledge of technical factor (including adjustments for circumstances such as body habitus, trauma, pathology, breathing techniques, etc.).
5. Mobility
Able to assist a patient into and off the examining table
Able to transport patient into the examining room
Able to drive the x-ray in and out of the patient's room
Able to stand for a long period of time or stay in a room while assisting in a procedure, i.e., OR. Fluoroscopy &bull;
1. Patient Care and Education
Knowledge of Patient&rsquo;s Rights
Knowledge of ARRT Standard of ethics
Interpersonal Communication
Knowledge of Infection Control
Demonstrates proper Physical Assistance and Transfer of Patients
Knowledge of Medical Emergencies &bull; Demonstrates working knowledge of Contrast Media
Prepares rooms and materials as needed for Patients
Knowledge of Departmental Policy
2. Radiology IT systems
Demonstrates working knowledge of Misys CPR / Radiology Information System (RIS)
Demonstrates working knowledge of Picture Communication Archival System (PACS)
Demonstrates working knowledge of Microsoft Office Outlook (E-mail)
3. Quality of Work and Timeliness
Quality of work is professional, thorough and complete.
Meets deadlines and performs work in a timely manner.
Prioritizes work appropriately; plans ahead when necessary.
Consults and communicates with co-workers and other disciplines to provide appropriate service
4. Initiative and Accountability
Accepts responsibility and accountability for own actions. Takes on additional responsibilities as appropriate
Works independently within scope of position
Grasps new concepts over a normal training period
Able to handle stressful situations, responding appropriately
Receives constructive criticism and takes appropriate action to address and resolve issues.
5. Problem Solving and Critical Thinking
When faced with a job specific problem, readily offers/implements solutions.
Effectively identifies problems and potential issues, collecting appropriate information for problem identification.
Offers suggestions for more efficient work flow or work production.
Identifies potential problems and brings them to the appropriate person.
Accepts construction criticism
6. Communication
Consults with co-workers and other disciplines to provide appropriate care and services as required when performing job responsibilities.
Raises issues and concerns with appropriate manager to improve processes and resolve issues.
Uses active listening skills to understand the other person.
7. Teamwork
Develops and maintains positive relationships with other staff and caregivers.
Supports unit management decisions and Departmental/MCP initiatives. Accepts and supports change efforts.
Readily assists to meet the challenges of staff coverage within the department.
Demonstrates and maintains a positive approach.
Provides constructive input in appropriate settings
Works at maintaining a good rapport and good relationships with other departments
8. Enhancing Knowledge and Skills
Attends/actively participates in required department staff meetings and in-service.
Completes PHCS and unit-specific required education, competencies, certifications
Participates in unit-based department, and/or PHCS activities, committees, etc
9. Friendly, Caring Service
During verbal interaction with customer:
Smiles and establishes eye contact
Calls individual by preferred name o Introduces self and states purpose o At closure, states &ldquo;Is there anything I can do?&rdquo; and end with a positive message.
During telephone interaction:
Answers by the following department policy, i.e. first ring, second ring, etc.
Identifies department, states name, and asks &ldquo;How may I help you?&rdquo;
Responds to requests promptly
Makes an effort to get to know the customer as a person, so the customer feels seen and heard.
Listens intently through use of words and nods.
10. Service Recovery/Problem Resolution
Anticipates the wants and needs of the customer:
Asks, &ldquo;How can I help?&rdquo; and &ldquo;Is there anything else I can do?&rdquo;
Explains anticipated delays to the customer, communicating frequently during any waiting time.
Acknowledges customer concerns:
Works to resolve complaints without making excuses or blaming others or another department.
Thanks the patient or family member for bringing the concern or issue to our attention.
Takes ownership of the situation, even if the task at hand is not specifically within the employee&rsquo;s job description.
Listens empathetically to the problems without interruptions.
Avoids a defensive response; does not argue. o Utilizes the blameless apology terminology, &ldquo;I regret that we did not meet your expectations.&rdquo;
Apologizes for not meeting the customers expectations:
11. Confidentiality
Knocks on patient&rsquo;s/customer&rsquo;s door or announces self before entering the customer&rsquo;s workspace.
Includes patient/customer or customer in the conversation when appropriate; avoids discussion of personal issues.
Discusses health related or confidential matters in private areas.
Closes the curtains in the patient/customer&rsquo;s room during procedure and when appropriate
Asks how the patient/customer/customer wishes to be addressed
Respects at all times the confidentiality of patient/customer/employee/visitor/volunteer/business information and uses discretion when discussing these matters.
Logs off or shuts down computers and applications when finished.
Places patient information such as medical records, charts and other documentation away from patients, visitors or unauthorized staff.
Disposes of patient information in an appropriate manner.
Locks patient information in file cabinets, drawers, or rooms when not in use.
Uses patient and other confidential information in an appropriate manner.
12. Appearance
Consistently maintains a neat and clean appearance by:
Selecting dress style reflective of the job
Adhering to uniform guidelines established for the job; and
Maintaining as noise-free, food-free, clutter-free and waste-free worksite as possible
Wears PHCS I.D. badge at all times.
13. Policies
Performance complies with accreditation, regulatory and department standards.
Creates a culture of safety by performing all assigned duties in accordance with PHCS safety policies and procedures.
Unscheduled absence and tardiness is in compliance with the established standard.
File free of disciplinary action.
14. PHCS Required Competencies
Has completed required annual competencies.
Has completed age-specific competencies, if applicable to job
15. Assist with the education and training of radiography students</li></ul>
Credentials: 
<ul><li>
Amer Registry Radiologic Tech (Required)
</li><li>Radiologic Technologist (Required)
</li><li>Diagnostic Radiography NJ State License</li><li>
Basic Cardiac Life Support (Required)
</li><li>BLS with in six months of hire date or prior to working independently.</li></ul>
Education or Equivalent Experience: 
<ul><li>
Vocational/Trade Diploma (Required)</li><li>
Graduate of an Allied Health ProgramOne year hospital experience preferred.</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Salary Range: 
 
$30.96 - $49.36/Hourly 
 
As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. 
 
Click here for information on UPHS&rsquo;s Benefits. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Radiologic Tech (Per Diem)

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Entity: Clinical Care Associates (CCA) - Penn Primary Care (PPC) and Penn Specialty Practices (PSP) of Penn Medicine Medical Group (PMMG) - Princeton
Location: Heightstown Medical Associates
Hours: Full-Time
In collaboration with leadership, the Practice Manager provides strategic operational leadership, supervision and direction in regards to all administrative, financial, regulatory, quality, human resources, patient/employee satisfaction, and clinical aspects for the following scope:<ul><li>10+ = # of staff directly and indirectly managed</li><li>15,000+ = # of budgeted annual visits</li><li>Complexity Factors (may likely involve some of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.</li></ul>
Ensures management of daily practice operations run efficiently and effectively &ndash; including:<ul><li>patient scheduling, billing, and coordination of services/facility(ies)</li><li>providing quality care to patients; championing quality initiatives with the providers and staff</li><li>maintaining a patient/customer focus as evidenced by patient satisfaction scores and other indicators</li><li>achieving financial goals related to budget</li><li>offering a collaborative work environment that values professional ownership/accountability for physicians and staff as demonstrated through retention and engagement/satisfaction scores</li><li>regularly reviewing work processes to ensure efficiency of work flow, including implementation of technology and best practices</li><li>complying with regulatory requirements</li><li>serving as liaison to embedded specialists, external stakeholders, other UPHS providers and acts as point person for general facility management</li><li>managing (directly and indirectly) practice staff</li></ul>
Responsibilities:<ul><li>
Internal Relationships: Employees - Regularly meets with employees to improve communication and to build productive relationships (staff and physicians). Solicits feedback on how to improve performance and provides constructive feedback. Employee Communication - Continuously communicates to physicians, and staff the importance of patient satisfaction, quality of care, and sound financial performance; and champions our successes and priorities for improving performance in meeting and exceeding patient and customer expectations. Internal Partnerships &ndash; As requested, will work with leadership, clinical leadership, affiliates and suppliers in developing programs, services and initiatives to anticipate future customer needs, build customer loyalty and generate profitable growth. Participates in operational integration of programs by ensuring alignment of communication with department, entity, and practice Leadership and staff.</li><li>
External Relationships: Customer Relations - Personally spends time with staff, physicians, patients, and patient families, to understand their respective needs and expectations, to build relationships, and to gauge patient/customer satisfaction. Ensures patient and customer satisfaction through comprehensive and continuous measurement of customer satisfaction for all key customer groups. Facility Management: Develops positive relationships with building owner, construction, township and other personnel, as needed. Clinical Service Groups &amp; Product Service Lines &ndash; As requested/needed, supports leadership in partnering with affiliates to develop mutually beneficial clinical, operational and marketing programs. Professional Associations &amp; Benchmarking &ndash; As requested/needed, interfaces with relative industry associations as a representative of the organization and to identify benchmarks. Development &ndash; Identifies and participates in development activities as appropriate. Applies learning for improved performance.</li><li>
General Accountabilities: Demonstrates understanding and ownership of how his/her role contributes to achieving success. Demonstrates a personal commitment to ensuring a clean and safe working environment for patients and employees. Uses resources wisely. Strives to understand and value differences in others&rsquo; race, gender, nationality, and age &ndash; modifies interactions as needed to accommodate diverse needs of the patient/family. Participates in Entity and Department wide initiatives for Patient / Employee safety</li><li>
Strategic Planning Processes: Role may require collaboration with department and entity Leadership team in implementing department/ entity strategic plan and budget including prescribed strategic imperatives and measures of success at the practice As requested/needed, participate in program development efforts at the practice; including analysis, resource planning, and space/facility management.</li><li>
Patient Care Processes: Ensures all entity patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc) deliver high quality and efficient care to patients and their families. Provides hands-on coverage where needed and appropriate. Ensures practice environments of care are clean, safe and patient friendly. Ensure all outsourced services meet agreed upon service standards in support of all patient care processes Ensures that teams and individuals have the clinical, information and organizational tools to serve our patients and customers effectively and efficiently Resolves all patient/family concerns in a timely fashion Proactively identify problem areas, define plan for solution, take ownership of the plan, implement/monitor the plan&rsquo;s effectiveness.</li><li>
Clinical Effectiveness and Quality Improvement: Supports the creation of clinical effectiveness targets, improvement plans and reporting systems to ensure the delivery of high quality, effective and efficient patient care Supports leadership to attain performance measurement and management system for key areas: access, quality, service and value. As needed, provides leadership to attain clinical effectiveness targets and strategies annually (part of budget process).</li><li>
Regulatory Compliance: Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, HCFA, DPW, OSHA and others for practices under their leadership. Complies with yearly education requirements including HIPAA, OSHA, Safety, and CLIA. If applicable, manages the audit/survey process for the practice(s)</li><li>
Change Management Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events Implements change management strategy within the practice in alignment with entity/UPHS objectives. Communication plans are effectively implemented Ensure appropriate follow-up of major issues Manage routine and crisis communications throughout the practice/community as they arise Demonstrates recognition of the systemic impact of employee communication and/or policy changes and solicits proactive feedback prior to implementation.</li><li>
Financial Management Employee Payroll &ndash; Review, edit, approve all timecards bi-weekly; review overtime utilization and manage appropriately, manage employee and physician schedules and time off requests. Accountability for Practice financials including: Practice expense and revenue variances, AR indicators including write-offs; maintain understanding and find root causes for variances Entity Compliance and Management Control - Ensure regional/practice operations fully utilize appropriate financial controls and are in compliance with Federal, State, Professional and local financial requirements. Revenue Cycle Management &ndash;Provides practice revenue cycle management/oversight. Ensure practice alignment with all standards. Managed Care/Payer Management &ndash; Support implementation of managed care contracts and operational processes.</li><li>
Participation in the following duties may be assigned at the discretion of department and/or entity leadership: Practice Financial Strategies &amp; Policies- Support the Operational and Finance Leadership teams in developing and implementing common financial systems and standards in a coordinated and efficient manner. Practice Budgeting and Operating Planning Analysis Assists in the development and implementation of capital and operating budgets using system wide standards and processes. Partners with department, practice leadership, and entity leadership team in developing performance targets, reporting variances and creating remediation plans.</li><li>
General Accountabilities Practice Schedules: Manage coverage in the practice to ensure adequate staffing for clinic operations. Office Supplies: Manage the efficient usage and ordering of office supplies to ensure adequacy Reporting: On a regular basis, to assess practice efficiency and/or to identify areas for improvement, run reports, analyze data, and generate summary findings to communicate to stakeholders. If Applicable, Research: Provide support to physicians in their research initiatives, such as ensuring compliance with the protocols and working together to implement research goals with clinic operations. If Applicable, Academic: Provide support to physicians for their academic involvement, such as CV/CME updates, credentialing, reimbursements, etc. Other Accountabilities: responsibilities may vary based on specific department/practice needs.</li><li>
Recruitment &amp; Retention Selects practice staff who can demonstrate both the professional requirements and UPHS core values Creates a work environment that is aligned with UPHS Core Values. Ensures new hires are provided adequate orientation and training to display competence</li><li>
Performance Management Clearly defines work expectations Recognizes and rewards individuals for a job well done. Addresses performance issues immediately and directly. Conducts performance appraisals annually Ensures self and staff are compliant in mandatory trainings (KL) and competency assessments (if applicable)</li><li>
Development Assists staff in addressing challenges and skill deficits. Assigns work that uses staff skills and talents, provides responsibility and challenge, allows for creativity, and offers leadership opportunities. Continually provides guidance and support to team members. Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans. Development plans in place and reviewed annually.</li><li>
Organization Health Is easily accessible to physicians, and staff members. Establishes and ensures effective and ongoing communication. Workforce Planning When requested and appropriate, develop talent management and succession plans for current and future staffing needs.</li></ul>
Requirements:<ul><li>
H.S. Diploma/GED (Required)</li><li>
Associate of Arts or Science (Preferred)</li><li>
Education Specialization: Equivalent Experience: And 4+ years Relevant experience, including at least 1 year prior management experience in a healthcare setting (Required)</li><li>
Degrees may be considered in lieu of total experience</li></ul> 

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Salary Range: 
 
$57,886.40 - $96,491.20/Annually based on 40 hours per week 
 
As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. 
 
Click here for information on UPHS&rsquo;s Benefits. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Practice Manager

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Pennsylvania Hospital is seeking a Patient Service Associate to join our Infusion Services Team. This is a full-time, day shift opportunity.
Summary: 
<ul><li>
The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.</li></ul>
Responsibilities: 
<ul><li>
Patient Service: Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. Communicates with patients regarding patient flow and wait times &ndash; keeps manager aware of potential issues as they arise. Issues referrals and obtains pre-authorizations for patients as required and as per protocol.Financial: Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations. Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges. Orders supplies for the office and generates front-end process reports as requested.Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) Flexible and readily adopts new processes and engages in practice operation changes.Access Center Responsibilities (if appropriate): Coordinates clinical and administrative aspects of the new patient scheduling encounter. Perform within the expected outcome of the Automated Call Distribution (ACD) environment. Solves telephone issues and timely reports problems related to volume to manager. Follow established downtime procedures for registration As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment &lsquo;bumping&rsquo;, wait list scheduling, resource scheduling, and team scheduling.</li></ul>
Education or Equivalent Experience: 
<ul><li>
H.S. Diploma/GED (Required)</li><li>
Education Specialization: Equivalent Experience:&bull;And 2+ years Medical office experience, or 4 years of customer service experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience</li><li>
Associate of Arts or Science</li><li>
Education Specialization: Equivalent Experience:</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Patient Services Associate - FT Day Shift - Infusion Services at Pennsylvania Hospital

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Shift: Per Diem
Entity/Unit: CPUP - Cherry Hill Operations
Location: Penn Medicine Cherry Hill- 1865 Route 70 E
Summary: 
<ul><li>
The Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. The PSA may function in a physician practice or a call center environment. Rotation between PSA functions and/or departments may be required.</li></ul>
Responsibilities:<ul><li>
Patient Service:</li><li><ul><li>
Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience.</li><li>
As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR.</li><li>
Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments.</li><li>
Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures.</li><li>
Communicates with patients regarding patient flow and wait times &ndash; keeps manager aware of potential issues as they arise.</li><li>
Issues referrals and obtains pre-authorizations for patients as required and as per protocol.</li></ul></li><li>
Financial:</li><li><ul><li>
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral.</li><li>
Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols</li><li>
Records receipts accurately to ensure end of day reconciliation; participates in cash reconciliation delineations.</li><li>
Resolves work queues and/or issues from front-end reports; proactively prioritizes recovery of missing charges.</li><li>
Orders supplies for the office and generates front-end process reports as requested.</li></ul></li><li>
Other / Regulatory:</li><li><ul><li>
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)</li><li>
Flexible and readily adopts new processes and engages in practice operation changes.</li></ul></li><li>
Access Center Responsibilities (if appropriate):</li><li><ul><li>
Coordinates clinical and administrative aspects of the new patient scheduling encounter.</li><li>
Perform within the expected outcome of the Automated Call Distribution (ACD) environment.</li><li>
Solves telephone issues and timely reports problems related to volume to manager.</li><li>
Follow established downtime procedures for registration</li><li>
As needed: assist with coverage of POS and Pre-Processing Areas, create/mail new patient packets, appointment &lsquo;bumping&rsquo;, wait list scheduling, resource scheduling, and team scheduling.</li></ul></li></ul>
Education or Equivalent Experience: 
<ul><li>
H.S. Diploma/GED (Required)</li><li>
2+ years medical office or customer service experience is required.</li><li>
Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Salary Range: 
 
$17.33 - $27.22/Hourly 
 
As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. 
 
Click here for information on UPHS&rsquo;s Benefits. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Patient Services Associate

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
This is a PRN, 12-hr, night-shift (7p-7a) opportunity. The PRN requirement for this role is to work a minimum of 2 shifts in a 2-week pay period.
Summary: 
<ul><li>
The PRN Patient Services Associate (PSA) assists the practice/department in maintaining a patient/customer focus, supports the delivery of high quality care, shares a passion for patient and customer-centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The PSA is responsible for the arrival and/or departure activities of patients in the practice, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities. Rotation between PSA functions and/or departments may be required.</li></ul>
Responsibilities: 
<ul><li>
Patient Service: 
 
Strives to understand and anticipate patient needs, manages service recovery efforts when needed, enlisting management assistance as appropriate, identifies opportunities to improve the patient experience. 
 
As per practice/department protocols and/or measurements: answer phones in a timely manner, manage/handle patient requests and route appropriately, retrieve voicemails in a timely manner, take accurate and thorough messages and route appropriately through EMR. 
 
Schedule patient appointments (on phone or in person) by determining reason for visit, following established schedules and protocols, using appropriate billing area/appointment location, communicating changes and confirming appointments, and, as needed, offering alternative and canceling/rescheduling appointments. 
 
Responsible for arriving/departing activities of patient at practice and performs point of service activities: collects copays and records accurately, obtains necessary signatures/forms, obtains insurance cards and referrals/authorizations, updates appointment status in EMR, and finalizes all check-out procedures. 
 
Communicates with patients regarding patient flow and wait times &ndash; keeps manager aware of potential issues as they arise. 
 
Issues referrals and obtains pre-authorizations for patients as required and as per protocol. 
 
Financial: 
 
Maintains up to date knowledge of insurance requirements pertinent to patient service and billing procedures: including basic knowledge of all managed care plans and which insurers require a copayment or referral. 
 
Validates patient demographic/insurance information and/or registers new patients into EMR using established protocols 
 
Records receipts accurately to ensure end of day reconciliation 
participates in cash reconciliation delineations. 
 
Resolves work queues and/or issues from front-end reports 
proactively prioritizes recovery of missing charges. 
 
Orders supplies for the office and generates front-end process reports as requested. 
 
Other / Regulatory: 
 
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc) 
 
Flexible and readily adopts new processes and engages in practice operation changes.</li></ul> 
Credentials: 
<ul><li>
Epic Certifications (Required)
</li><li>Must successfully complete/pass EPIC schedgistration training/tests</li></ul>
Education or Equivalent Experience: 
<ul><li>
H.S. Diploma/GED (Required)</li><li>
Education Specialization: Equivalent Experience:</li><li>
Associate of Arts or Science (Required)</li><li>
Education Specialization: Equivalent Experience:&bull;Or 4+ years Customer Service Experience&bull;Or Completion of our Pathway Program</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

PRN Patient Services Associate - Nights - ER Registration at Pennsylvania Hospital

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
Entity/Department: CCA - Penn Princeton Primary Care Ewing
Location: Ewing Medical Associates- 1539 Pennington Rd
Shift: Full Time - Day Shift
Summary:<ul><li>
The Medical Assistant (MA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high-quality care, shares a passion for patient and customer centered care, and assists in meeting or exceeding patient satisfaction and financial/operational targets. The MA provides patient care through performance of patient preparation, interviewing, technical tasks, and patient/family communication.</li></ul>
Responsibilities: 
<ul><li>
Patient Care Accountabilities:</li><li>
Promptly rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient&rsquo;s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements, etc.</li><li>
Observes patient condition and communicates any abnormal data or changes to provider.</li><li>
 Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested.</li></ul><ul><li>
Specimen management:</li><li>
obtain specimens for testing if applicable (including performing phlebotomy and anterior nares nasal swab collections), performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary.</li><li>
Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR.</li><li>
Assists with minor surgical procedures by handing instruments, maintaining sterile field, positioning of patient and other duties within scope of responsibility. Functions as a witness for procedural consents if required.</li><li>
Responds appropriately to emergency/code situations.</li><li>
CCA MAs, if applicable as per regulatory guidelines: administers prescribed medications, gives injections and vaccines; reads PPD results, under the direction of the provider/orders and documents in EMR.</li><li>
Demonstrates competence in the observation, treatment, and care of the specific patients served in that practice, whose ages may range from neonate to geriatric.</li></ul><ul><li>
Clerical / Other Accountabilities:</li><li>
Responsive and proactive telephonic patient care - including care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and all other involved health services.</li><li>
Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc.</li><li>
Completes medical forms and other clinical requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists nursing staff with the maintenance of patient education materials, as needed.</li><li>
CCA MAs: Promptly performs call-backs as directed by provider, giving patients information within their scope of practice. Provides patients with follow up care instructions.</li></ul><ul><li>
Environmental / Safety Accountabilities:</li><li>
 Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques.</li><li>
Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared.</li><li>
Cleans, disinfects, and sterilizes instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol.</li><li>
Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Retrieves supplies and medications/blood products from tube system. Secures stock items in appropriate location. Delivers patient specific medications/blood products to the assigned nurse or provider.</li><li>
Maintain temperature log for refrigerator or room temperature as needed.</li><li>
Maintains a safe environment and protects the patient from injury by observing the patient who may be at risk for falls, confusion, disorientation, or wandering behaviors.</li><li>
CCA MAs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security; checks expiration dates; removes outdated items. Performs daily code/crash cart checks as assigned.</li></ul><ul><li>
Other / Regulatory:</li><li>
Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.)</li><li>
Flexible and readily adopts new processes and engages in practice operation changes.</li></ul>
Credentials: 
<ul><li>
Basic Cardiac Life Support (Required)</li><li>
MA Certification (required within 90 days of hire)</li></ul>
Education or Equivalent Experience: 
<ul><li>
H.S. Diploma/GED (Required)</li><li>
Completion of an accredited Medical Assistant program required (or higher-level equivalent) or 2+ years' Experience working as an MA may be considered in lieu of MA program completion or 1+ year working as a Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.</li><li>
1+ years Related experience preferred.</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Salary Range: 
 
$18.24 - $28.65/Hourly 
 
As part of their job offer, successful candidates are provided a specific rate, taking into consideration various factors including experience and education. 
 
Click here for information on UPHS&rsquo;s Benefits. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Medical Assistant

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