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Pentagon Food Group

Job Opportunity: CSR / Telesales Officers Location: On-site, Bahria Phase 7, Rawalpindi Industry: Food Production Employment Type: Full-timeWe are urgently hiring Customer Service Representatives / Telesales Officers to join our UK-based Food Group. Multiple positions are available in our Tele-sales department.Requirements:<ul><li>Strong communication and customer-handling skills</li><li>Proficiency in spoken English</li><li>Prior call centre experience will be considered an advantage</li><li>Knowledge of basic sales strategies (up &amp; cross-selling)</li><li>Churn management</li><li>Debt Managment and Collection</li><li>Basic knowledge of Office 365, including Excel, word &amp; Power point.</li><li>Customer Basket managment</li></ul>Office TimingsSummer: 1:00 pm &ndash; 10:00 pm Winter: 2:00 pm &ndash; 11:00 pmWe Offer:<ul><li>Salary: PKR 55,000 &ndash; 60,000 per month</li><li>Eid Bonus</li><li>Leave entitlement (CL/AL/SL)</li><li>Health and Life Insurance</li><li>EOBI</li><li>Attractive sales incentives</li><li>Annual increment</li><li>Professional growth opportunities</li><li>Excellent office environment</li></ul>Note: Female candidates are strongly encouraged to apply.Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Officer

Salary: 55,000-60,000 PKR per monthJob Title: Tele Sales Officer Years of Experience: Minimum 1.5 yearsEducation: Bachelor's degree (required) Company Name: Pentagon Food Group Employment Type: Full-time Reporting Location: Rawalpindi, Pakistan (پاکستان)Job Summary:As a Telesales Officer, you will be the first point of contact for our customers when they call to place their orders. Your role is about much more than simply processing requests &ndash; it&rsquo;s about ensuring every call is handled professionally, every order is taken accurately, and every customer feels valued.By building trust and understanding customer needs, you will have the opportunity to increase basket size by suggesting relevant products, promotions, or alternatives. Through great service and proactive support, you will directly contribute to the satisfaction and growth of your customers and TPFG.Key Responsibilities<ul><li>Inbound Order Management: Answer incoming calls from customers, process their orders promptly and accurately.</li><li>Upselling &amp; Cross-Selling: Actively suggest additional products, promotions, and alternatives to help customers get the best value while increasing their basket size.</li><li>Customer Relationships: Develop strong connections with regular customers, understanding their buying patterns and preferences.</li><li>Product Knowledge: Maintain up-to-date knowledge of our product range, pricing, and promotions so you can guide customers effectively.</li><li>Problem Resolution: Handle customer queries or concerns with professionalism, liaising with customer services or logistics if needed.</li><li>Record Keeping: Update order details and customer information accurately in the system to ensure smooth follow-ups and deliveries.</li><li>Teamwork: Collaborate with colleagues in sales, distribution, and customer service to ensure seamless customer experiences.</li></ul>Qualifications:I. Language Proficiency:- Excellent verbal and written communication skills in English.- Ability to switch seamlessly between languages during conversations.II. Sales Experience:- Previous experience in Tele sales, customer service, or a related field is preferred.- Proven track record of achieving sales targets.III. Skills and Abilities:- Strong persuasive and negotiation skills.- Ability to work independently and as part of a team.- Good organizational and time management skills.Technical Proficiency:- Proficient in using CRM software and Microsoft Office Suite.- Comfortable with using telecommunication systems and tools.Benefits:- Competitive salary with performance-based incentives.- Health and Life Insurance- Paid time off and holidays.- Opportunities for professional development and career advancement.Pay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Tele Sales Officer

Key Account Officer / Telesales Officer &mdash; Food Group UK On-Site | Bahria Phase 7, Rawalpindi | Full-Time | Multiple PositionsABOUT THE ROLEWe are urgently hiring Key Account Officers and Telesales Officers to join our growing Telesales department in Bahria Phase 7, Rawalpindi. You will be representing a leading Food Group based in the United Kingdom, managing customer accounts and driving sales through professional telephone communication.This is an excellent opportunity for both experienced call center professionals and fresh graduates looking to kick-start a rewarding career in a fast-paced, internationally connected environment.⭐ Female Candidates are Highly Encouraged to Apply ⭐ Freshers are Welcome to ApplyKEY RESPONSIBILITIES<ul><li>Handle inbound and outbound customer calls on behalf of our UK Food Group client</li><li>Manage and grow key customer accounts through proactive telesales</li><li>Understand customer needs and present relevant food products and solutions</li><li>Meet and exceed daily, weekly, and monthly sales targets</li><li>Maintain accurate records of calls, customer interactions, and sales in the system</li><li>Deliver exceptional customer service in every interaction</li><li>Handle customer complaints and resolve issues in a professional and timely manner</li><li>Collaborate with team members to achieve collective sales goals</li></ul>REQUIREMENTS<ul><li>Good spoken English and clear verbal communication skills</li><li>Strong customer handling and interpersonal skills</li><li>Must be able to work on-site at Bahria Phase 7, Rawalpindi</li><li>Comfortable working in afternoon/evening shift timings</li><li>Basic computer literacy</li><li>Call Center or Telesales experience will be considered a strong advantage</li><li>Fresh graduates are encouraged to apply &mdash; no prior experience required</li></ul>OFFICE TIMINGSSummer: 1:00 PM &ndash; 10:00 PM Winter: 2:00 PM &ndash; 11:00 PMSALARYPKR 55,000 &ndash; PKR 60,000 per month (Based on experience + performance incentives on top)PERKS &amp; BENEFITS✅ Handsome Sales Incentives ✅ Eid Bonus ✅ Health Insurance ✅ Life Insurance ✅ EOBI Coverage ✅ Daily Meal Provided ✅ Annual Increment ✅ Generous Leave Quota &mdash; Casual Leave (CL) / Annual Leave (AL) / Sick Leave (SL) ✅ Ideal and Professional Office Environment ✅ Exquisite Growth &amp; Career Advancement OpportunitiesJOB DETAILS<ul><li>Job Type: Full-Time</li><li>Work Location: In-Person / On-Site</li><li>Industry: Food Production</li><li>Department: Telesales / Call Center</li><li>Client Market: United Kingdom (UK)</li><li>Experience Required: 0+ Years (Freshers Welcome)</li><li>Positions Available: Multiple</li></ul>Join a team that values your growth. Apply today and take the first step toward a rewarding career!Pay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Key Account Officer/Telesales

Join Pentagon Food Group and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pentagon Food Group

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Customer Support Officer

Tele Sales Officer

Key Account Officer/Telesales