Urwah Admin

PepsiCo

<div>
 
 Overview
 
 
 
 We are looking for recent graduates who want to start their career in supply chain and logistics. In this role, you will support our Supply Chain team with customer service tasks, order management, and delivery coordination. You will work closely with a key client based in Belgium, acting as the main connection between the customer, our distribution network, and internal departments. The goal of this position is to ensure all orders are processed accurately, delivered on time, and that the customer receives the products and service they expect.
 
 
 
 Responsibilities
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Enter and process customer orders in the system, ensuring accuracy from placement to delivery.
 </li>
 <li>
 Manage daily customer inquiries related to deliveries, missing products, transport, payments, or returns.
 </li>
 <li>
 Monitor order flow, resolve issues such as cancellations, errors, or delays, and provide updates to the customer.
 </li>
 <li>
 Coordinate with internal teams (warehouse, transport, finance, sales) to resolve problems quickly.
 </li>
 <li>
 Prepare daily reports to confirm orders are complete and updated.
 </li>
 <li>
 Schedule deliveries through customer portals, phone calls, or email, and record them in the system.
 </li>
 <li>
 Handle returns and product refusals, including arranging pick-ups and confirming resolutions with the customer.
 </li>
 <li>
 Support onboarding and training of new team members when needed.
 </li>
 <li>
 Participate in projects to improve customer service and supply chain processes.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Recent graduate in Supply Chain, Logistics, Business Administration, or a related field.
 </li>
 <li>
 Fluent in spoken and written English.
 </li>
 <li>
 Strong Microsoft Excel skills (including VLOOKUP, Pivot Tables, and data analysis).
 </li>
 <li>
 Knowledge of French is desirable.
 </li>
 <li>
 Excellent communication and problem-solving abilities.
 </li>
 <li>
 Team-oriented, with the ability to collaborate effectively across different departments.
 </li>
 </ul>
</div>

Supply Chain Sr Associate

<div>Overview:

We are looking for recent graduates who want to start their career in supply chain and logistics. In this role, you will support our Supply Chain team with customer service tasks, order management, and delivery coordination. You will work closely with a key client based in Belgium, acting as the main connection between the customer, our distribution network, and internal departments. The goal of this position is to ensure all orders are processed accurately, delivered on time, and that the customer receives the products and service they expect.
Responsibilities:
<h4 class="jobSectionHeader">Responsibilities</h4><ul><li>
Enter and process customer orders in the system, ensuring accuracy from placement to delivery.</li><li>
Manage daily customer inquiries related to deliveries, missing products, transport, payments, or returns.</li><li>
Monitor order flow, resolve issues such as cancellations, errors, or delays, and provide updates to the customer.</li><li>
Coordinate with internal teams (warehouse, transport, finance, sales) to resolve problems quickly.</li><li>
Prepare daily reports to confirm orders are complete and updated.</li><li>
Schedule deliveries through customer portals, phone calls, or email, and record them in the system.</li><li>
Handle returns and product refusals, including arranging pick-ups and confirming resolutions with the customer.</li><li>
Support onboarding and training of new team members when needed.</li><li>
Participate in projects to improve customer service and supply chain processes.</li></ul>
Qualifications:
<h4 class="jobSectionHeader">Qualifications</h4><ul><li>
Recent graduate in Supply Chain, Logistics, Business Administration, or a related field.</li><li>
Fluent in spoken and written English.</li><li>
Strong Microsoft Excel skills (including VLOOKUP, Pivot Tables, and data analysis).</li><li>
Knowledge of French is desirable.</li><li>
Excellent communication and problem-solving abilities.</li><li>
Team-oriented, with the ability to collaborate effectively across different departments.</li></ul></div>

<div>
 
 Overview
 
 
 
 Responsible for creating production plans and ensuring an optimized cross-site manufacturing supply plan that can be scheduled effectively, maintaining target stock levels for all SKUs to secure service delivery to the Business Units.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop production plans with constrained capacity within the planning horizon.
 </li>
 <li>
 Review and validate detailed line scheduling plans.
 </li>
 <li>
 Provide inventory projections and business waste estimates for the market.
 </li>
 <li>
 Track key service metrics and identify worst performers in collaboration with the Integrated Planning Lead and directors.
 </li>
 <li>
 Conduct root cause analysis for underperforming areas and support the creation of action plans.
 </li>
 <li>
 Act as the integration point between the Market and GBS.
 </li>
 <li>
 Ensure product supply aligns with the commercial change agenda.
 </li>
 <li>
 Support NPD launches and phase-in/phase-out changes by preparing supply planning systems in advance.
 </li>
 <li>
 Communicate changes effectively to scheduling teams and share supply plan updates through the right channels.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree completed (Engineering preferred).
 </li>
 <li>
 Experience in Distribution Planning or related Supply Planning tasks.
 </li>
 <li>
 Knowledge of product category planning.
 </li>
 <li>
 Experience with ERP systems (SAP is a plus).
 </li>
 <li>
 Solid skills in Microsoft Office (Outlook, Excel)
 </li>
 <li>
 Fluent English (spoken and written).
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Comfortable working with numbers.
 </li>
 </ul>
</div>

Supply Chain Planning Assistant Analyst

<div>
 
 Overview
 
 
 
 Responsible for the end to end finished goods supply plan for defined manufacturing facilities to deliver target service, including translating the rough cut capacity plan, as an input from the network modeler, into a daily supply plan within the 0-16wks weeks horizon: Manages inventory and waste risks and creates the distribution plan.
 
 
 Additionally, supports operational planning and exceptional course correction.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for production plans creation Ensure delivery of an optimized cross-site manufacturing supply plan, that can be scheduled, to maintain the target stock holding of all SKU&rsquo;s to deliver service to BU&rsquo;s
 </li>
 <li>
 Responsible to create constrained capacity production plans within the planning horizon
 </li>
 <li>
 Responsible for the review of detailed line scheduling plans
 </li>
 <li>
 Responsible for inventory and business waste projections with the market.
 </li>
 <li>
 Responsible to prepare an execute Supply Review for Platform/Hub as part of the monthly &amp; weekly iS&amp;OP cycle
 </li>
 <li>
 Monitor key service metrics and worst performers with Integrated Planning Lead and directors.
 </li>
 <li>
 Analyse root-causes for worst performers and support on the definition of action plans
 </li>
 <li>
 Enables product supply for the commercial change agenda:
 </li>
 <li>
 Support NPD launches &amp; phase in/phase out changes by ensuring supply planning systems are set up in advance
 </li>
 <li>
 Effectively communicate changes to the scheduling teams, &amp; the supply plan through the appropriate channels.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 MBA Operations/Supply Chain/Logistics / Engineering (preferred)
 </li>
 <li>
 Very experienced in Supply Planning (incl. inventory mgmt.) from 1 to 2 years experience in supply planning
 </li>
 <li>
 Experience of planning in supply planning tools - eg Manugistics / Prolink
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Masters planning methodologies, optimization etc
 </li>
 <li>
 Very good collaboration skills and ability to interact with multi-cultural teams spread across geographies
 </li>
 <li>
 Experience in ERP (SAP) usage nice to have
 </li>
 <li>
 Good numeric abilities
 </li>
 <li>
 Fluent English is a must
 </li>
 <li>
 Demonstrated proficiency in Microsoft Office: Outlook, Excel
 </li>
 </ul>
</div>

SC Planning Assoc Analyst

<div>
 
 The
 
 Process Specialist Manager
 
 partners with global capability leaders and service delivery teams to identify opportunities for standardization, simplification, optimization, and automation that enhance productivity across business service hubs.
 
 
 
 
 
 This position is accountable for overseeing, coordinating, and improving operational workflows by ensuring that teams follow consistent methods, meet compliance standards, deliver continuous improvements and achieve business outcomes. The role focuses on monitoring execution, addressing inefficiencies, enabling smooth cross-team collaboration, and ensuring deliverables meet quality, time, and cost expectations.
 
 
 
 
 
 The role also introduces industry best practices by engaging with internal and external stakeholders to deliver outcomes in line with the strategic agenda of the Global Supply Function and the standards defined in partnership with Finance.
 
 
 
 
 
 In addition, the manager provides executive-level reporting and insights on progress against the process re-engineering roadmap, ensuring transparency and alignment with senior leadership. The position requires close collaboration with process excellence teams, finance, information technology, and other enabling functions to ensure consistent execution and value delivery across regions.
 
 
 
 
 
 📍 Cairo / Mexico City
 
 
 
 
 
 We are looking for a
 
 Process Specialist Manager
 
 to lead process excellence, performance management, and continuous improvement initiatives across our Business Service Center. This role partners with global and regional leaders to drive standardization, optimization, and automation that deliver measurable value.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead performance management, continuous improvement, and new ways of working within the Business Service Center.
 </li>
 <li>
 Introduce industry best practices and partner with internal and external stakeholders to drive value, agility, and capability.
 </li>
 <li>
 Oversee continuous improvement projects, automation initiatives, and the deployment of lean methodologies (Lean, Six Sigma, Kaizen).
 </li>
 <li>
 Ensure consistent governance and reporting of key performance indicators (KPIs) across functions and teams.
 </li>
 <li>
 Mentor and develop operational teams to build internal process excellence capabilities.
 </li>
 <li>
 Act as a key liaison with finance, technology, and global process excellence teams to ensure alignment and consistency.
 </li>
 </ul>
 
 
 
 
 
 Process Transformation:
 
 
 <ul>
 <li>
 Lead initiatives to redesign and transform existing processes to improve agility, scalability, and customer outcomes.
 </li>
 <li>
 Collaborate with stakeholders to identify areas requiring structural change rather than incremental fixes.
 </li>
 <li>
 Drive adoption of new operating models, technologies, and workflows that support long-term business strategy.
 </li>
 <li>
 Oversee change management, ensuring teams are trained and equipped to adapt to transformed processes.
 </li>
 </ul>
 
 
 
 
 
 Experience &amp; Background
 
 
 <ul>
 <li>
 8&ndash;12 years of total professional experience, with at least 6 years in process excellence or transformation roles within large global organizations.
 </li>
 <li>
 Significant
 
 international experience
 
 , with a track record of successfully operating within
 
 global organizations
 
 and navigating cross-cultural business environments.
 </li>
 <li>
 Demonstrated success in managing large-scale transformation and consolidation programs.
 </li>
 <li>
 
 Lean Six Sigma certification
 
 (Green Belt or Black Belt).
 </li>
 <li>
 Solid understanding of p
 
 rocess automation technologies
 
 (e.g., Robotic Process Automation, Low Code/No Code), with the ability to leverage solutions.
 </li>
 <li>
 Experience in consumer goods or similar industries (preferred).
 </li>
 <li>
 
 Financial Acumen
 
 : Understands cost drivers, budget impact, and financial trade-offs in operational decisions.
 </li>
 <li>
 
 Digital Acumen
 
 : Comfortable with digital platforms, data tools, automation solutions, and emerging technologies.
 </li>
 </ul>
 
 
 
 
 
 Leadership Skills
 
 
 <ul>
 <li>
 
 Inspirational leadership:
 
 Ability to influence, engage, and motivate teams.
 </li>
 <li>
 
 Talent development:
 
 Strong coaching skills and focus on professional growth of team members.
 </li>
 <li>
 
 Clarity and communication:
 
 Skilled at simplifying complexity and delivering clear, concise messages.
 </li>
 <li>
 
 Results orientation:
 
 Proven track record of delivering outcomes under complex and changing conditions.
 </li>
 <li>
 
 Collaboration and stakeholder management:
 
 Ability to build trust, foster collaboration, and manage senior stakeholders effectively.
 </li>
 </ul>
</div>

Process Specialist Manager

<div>
 
 Overview
 
 
 
 A leadership role responsible for managing and optimizing the delivery of Benefits Administration services across multiple markets. This position oversees core operational processes, vendor partnerships, budget governance, and service excellence across multiple domains including medical, telecom, life insurance, and extended benefits. The role ensures alignment with Total Rewards strategy and drives continuous improvement, compliance, and employee satisfaction.
 
 
 
 Responsibilities
 
 
 
 
 Benefits Administration
 
 
 
 <ul>
 <li>
 Lead the Benefits Administration function within the Cairo Capability Center, overseeing the delivery of benefits services across Egypt and the Middle East, and driving benefits transitions from various markets based on identified opportunities and gaps.
 </li>
 <li>
 Drive operational efficiency and ensure achievement of SLAs and KPIs.
 </li>
 <li>
 Govern vendor relationships and manage external stakeholder partnerships.
 </li>
 <li>
 Coordinate annual provider renewals in collaboration with Total Rewards, including reporting and decision-making.
 </li>
 <li>
 Oversee budget cost analysis and ensure alignment with operational plans and benefits payouts.
 </li>
 <li>
 Activate new benefits processes in coordination with Total Rewards teams.
 </li>
 <li>
 Establish formal review mechanisms and tracking processes for consistent service delivery.
 </li>
 <li>
 Identify and implement continuous improvement initiatives and service delivery enhancements.
 </li>
 <li>
 Manage internal reporting frameworks, team roles, and performance metrics.
 </li>
 <li>
 Ensure high-quality customer service and compliance with legal and company standards.
 </li>
 <li>
 Represent technical, functional, and customer perspectives in decision-making.
 </li>
 <li>
 Define internal controls and monitoring mechanisms for service delivery.
 </li>
 <li>
 Ensure knowledge management platforms and supporting technologies are optimized.
 </li>
 <li>
 Drive data quality and reporting excellence across all benefits transactions.
 </li>
 <li>
 Own escalation management and resolution processes.
 
 
 </li>
 </ul>
 
 Medical Administration
 
 
 
 <ul>
 <li>
 Oversee core medical operations: chronic medication, claims processing, and card issuance.
 </li>
 <li>
 Manage company medical consultants and healthcare staff across locations.
 </li>
 <li>
 Direct insurance providers to enhance employee medical services and resolve issues.
 </li>
 <li>
 Partner with Total Rewards to implement new medical policies and communication plans.
 
 
 </li>
 </ul>
 
 Telecom Administration
 
 
 
 <ul>
 <li>
 Manage telecom operations for Egypt BU employees, including line activations and allowances.
 </li>
 <li>
 Coordinate with telecom operators to deliver optimal solutions to business functions.
 </li>
 <li>
 Collaborate with IT to enhance network coverage across company sites.
 </li>
 <li>
 Lead telecom AOP planning and budget alignment across HR, IT, Safety, and Facilities.
 
 
 </li>
 </ul>
 
 Life Insurance
 
 
 
 <ul>
 <li>
 Manage annual enrollment processes for Egypt &amp; ME BU employees.
 </li>
 <li>
 Oversee life insurance claims and death case processes with internal and external stakeholders.
 
 
 </li>
 </ul>
 
 Extended &amp; Flexible Benefits Management
 
 
 
 <ul>
 <li>
 Lead the operational management and execution of the Flexible Management Program in Egypt &amp; Middle East.
 </li>
 <li>
 Collaborate closely with the Total Rewards team to align program design and delivery with strategic goals.
 </li>
 <li>
 Ensure seamless integration of flexible benefits into broader HR operations and employee experience.
 </li>
 <li>
 Monitor program performance, employee engagement, and feedback to drive continuous improvement
 </li>
 <li>
 Drive monthly extended benefits agenda and vendor partnerships and provide market-aligned offers and campaigns to employees.
 </li>
 <li>
 Responsible for overtime reporting and accruals.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 8+ years proven experience in managing and optimizing operational functions.
 </li>
 <li>
 Experience in Shared Services, including Knowledge Management and SLA oversight.
 </li>
 <li>
 Strong analytical and budgeting skills with a track record of successfully managing large-scale operations.
 </li>
 <li>
 Exceptional stakeholder management and communication skills, fostering effective collaboration at all levels.
 </li>
 <li>
 Demonstrated ability to lead cross-functional initiatives and champion continuous improvement efforts.
 </li>
 <li>
 In-depth understanding of compliance requirements, legal frameworks, and service delivery governance.
 </li>
 </ul>
</div>

People Experience and Operations Associate Manager (Benefits Administration)

<div>
 
 Overview
 
 
 
 The Helpdesk Agent in the procurement process is responsible for providing timely and effective support by managing, resolving, and escalating procurement-related inquiries and issues. This role involves utilizing a ticketing platform to track, update, and close tickets while ensuring high-quality customer service and efficient issue resolution. Additionally, the agent will support end-users by conducting basic training sessions and contribute to process improvement initiatives to enhance efficiency and service quality.
 
 
 
 Responsibilities
 
 
 
 Ticket Management: Monitor, prioritize, and respond to tickets related to procurement processes via the ticketing platform.
 
 
 Issue Resolution: Provide first-level support to resolve common procurement-related queries or issues.
 
 
 User Training: Conduct training sessions for end-users to improve their knowledge and effective use of procurement systems and processes.
 
 
 Process Improvement: Identify inefficiencies or recurring issues in ticketing or procurement workflows and propose improvements to streamline operations.
 
 
 Escalation: Collaborate with technical teams or third-party vendors for issues requiring advanced troubleshooting or intervention.
 
 
 Documentation: Maintain detailed and accurate logs of ticket updates, resolutions, and escalations in the ticketing system.
 
 
 Customer Communication: Ensure clear, professional, and timely communication with internal and external stakeholders regarding ticket status and resolution.
 
 
 Follow-Up: Track unresolved or pending issues to ensure prompt resolution and closure.
 
 
 
 Qualifications
 
 
 
 Strong organizational skills and attention to detail.
 
 
 Basic knowledge of procurement processes and workflows.
 
 
 Familiarity with ticketing platforms (e.g., Jira, ServiceNow, Zendesk).
 
 
 Excellent communication skills, both written and verbal.
 
 
 Problem-solving mindset with a focus on customer satisfaction.
 
 
 Ability to deliver basic training sessions and explain technical concepts clearly to end-users.
 
 
 Proactive attitude toward identifying and suggesting process improvements.
</div>

Global Procurement Assistant Analyst

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ABOUT_COMPANY

Supply Chain Sr Associate

Supply Chain Sr Associate

Supply Chain Planning Assistant Analyst

SC Planning Assoc Analyst

Process Specialist Manager

People Experience and Operations Associate Manager (Benefits Administration)

Global Procurement Assistant Analyst