Qureos Mentor

Pinnacle Treatment Centers

<div>Receptionist

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.

Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a Receptionist, you are responsible for creating a positive patient-centric experience by providing excellent customer service to patients. You will perform all reception, secretarial/clerical aspects of the program including cash collection and assisting with ordering supplies.

Benefits:
<ul>
<li>18 days PTO (Paid Time Off)</li>
</ul><ul><li>401k with company match</li>
</ul><ul><li>Company sponsored ongoing training and certification opportunities.</li>
</ul><ul><li>Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.</li>
</ul><ul><li>Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)</li>
</ul><ul><li>Discounted tuition and scholarships through Capella University.</li>
</ul>
Requirements
<ul>
<li>HS diploma/ GED or verifiable work experience in lieu of education</li>
</ul><ul><li>One (1) year of experience in an office setting; experience in the medical field a plus</li>
</ul><ul><li>Valid driver&rsquo;s license in good standing</li>
</ul><ul><li>Ability to travel up to 10% as needed</li>
</ul>
Preferred
<ul>
<li>Associate&rsquo;s degree</li>
</ul><ul><li>One (1) year experience working in substance use and/or mental health field.</li>
</ul>
Responsibilities:
<ul>
<li>Welcome visitors / patients by greeting them in person or on the telephone; answering or referral inquiries.</li>
</ul><ul><li>Responsible for cash collection and daily balancing.</li>
</ul><ul><li>Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.</li>
</ul><ul><li>Responsible for daily phone coverage functions</li>
</ul><ul><li>Comply with all policies and applicable procedures.</li>
</ul><ul><li>Maintain security by following procedures, monitoring logbooks, checking in visitors, etc.</li>
</ul><ul><li>Coordinate appointments for patients.</li>
</ul><ul><li>Communicate all relevant information to the supervisory team regarding patients and the facility.</li>
</ul><ul><li>Manage accounts receivable/accounts payable/ deposits.</li>
</ul><ul><li>Maintain safe and clean reception area by complying with policies, procedures, and regulations.</li>
</ul><ul><li>Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with billing for private insurance.</li>
</ul><ul><li>Attend team meetings and complete all training courses timely as required.</li>
</ul><ul><li>Other duties as assigned</li>
</ul>
Join our team. Join our mission.</div>

Receptionist

<div>Counselor

Full-time (M-F from 5am - 1:30 pm)

Pinnacle&rsquo;s Voice: A Tale of Transformation &amp; Recovery 


&ldquo;I found myself like a lot of people in a position I never thought I would be in. I needed help bad&hellip; It all started with a call&hellip; one of the easiest and hardest things I&rsquo;ve ever done. Every day I wake up and think how good it feels and how lucky I am to have found this place.&rdquo;
<ul><li>Patient, Pinnacle Treatment Centers</li></ul>

About Us: Pinnacle Treatment Centers is a leading provider of comprehensive addiction treatment services, committed to transforming lives through compassionate care. Our approach is rooted in evidence-based practices, focusing on the holistic well-being of our patients, and treating our teammates with the same level of individualized compassion and empathy. We believe in providing a supportive and inclusive environment for both our patients and our dedicated team of professionals. Pinnacle transforms the lives of more than 35,000 individuals daily resulting in a network of care spanning across the country.

Position Overview: As a Counselor, you will play a crucial role in the recovery journey of our patients. Pinnacle&rsquo;s unique approach combines compassionate care with innovative treatment methods to address the diverse needs of individuals seeking help for substance use disorders. Join us in making a positive impact on the lives of those we serve.

Teammate Appreciation Benefits: At Pinnacle Treatment Centers, we value our teammates and offer a variety of benefits to support their personal and professional growth.

1. Variable Pay Structure: Competitive compensation based on experience, education, and licensure.

2. Defined Career Pathing: Clear advancement opportunities through our Counselor Tier Program, designed to reward achievement in education, licensure, and credentials.

3. Bonus Incentives: Recognizing and rewarding quality patient care with monthly performance-based bonuses.

4. STAR LRP Eligibility: 90% of our facilities are eligible for the Student Loan Repayment Program. This federal program selects applicants to forgive 100% of their student loans.

5. Continuing Education: Free access to over 600 CEU courses to enhance your skills and knowledge.

6. Paid Time Off: 18 days of PTO, sick leave, and 8 paid holidays to maintain a healthy work-life balance.

7. Diversity, Equity, and Inclusion Initiatives: Be part of a workforce that reflects the diversity of our patient population.

8. Free Clinical Supervision: Available based on licensure and availability to support your professional growth.

Key Responsibilities:
<ul>
<li>Provides orientation to new patients to the programs&rsquo; rules, policies, procedures, and patients' rights.</li>
<li>Conduct Intakes, Discharge Planning, Initial Assessments, and Initial Treatment Plans professionally and within time guidelines as required by applicable federal and state regulation, CARF guidelines and Pinnacle Policies.</li>
<li>Involve patients in the assessment, treatment planning, and intervention aspects of treatment, which provides the patient with a sense of entitlement to their own recovery.</li>
<li>Administer the biopsychosocial assessment, which evaluates all areas of patients' lives, including their addictions, medical and mental health history, socioeconomics, legal, etc. at intake and on an ongoing basis.</li>
<li>Recognize and utilize patients&rsquo; Strengths, Needs, Ability, and Preferences (SNAP), to develop and implement individualized Treatment Plans that effectively help patients to meet their short &amp; long-term goals. &bull; Determine the clinical necessity of counseling services based on the clinical assessment and evaluation of the patients.</li>
<li>Monitor closely, and document any change of circumstances with the patients, especially as it relates to matters that may affect their recovery, identifying and addressing relapse indicators to promote relapse prevention interventions in an early stage.</li>
<li>Comply with and implement the Medical Q.A (Quality Assurance) and Clinical Risk Management Policies, including:
<ul><li>Evaluate the patients for any high-risk conditions (e.g., liver failure, pregnancy, overdose, bipolar, schizophrenia, etc.), which may endanger the patient (suicidal) or other parties (homicidal).</li>
<li>Administer the BAM-R, C-SSRS, GAD-7, and PHQ-9 screening tools to determine the severity of the patient's mental/emotional status.</li>
<li>Evaluate the risk factors concerning each such case, considering the appropriateness of, and professionalism in treating such individuals in an OTP in comparison to treatment in a residential facility or other treatment modalities.</li>
<li>Review and ask about other practitioners' involvement in the treatment of these high-risk conditions. Recommend immediate referral to such a specialist in case of need. Request the patient sign a waiver for release of information which will allow communication with the other practitioner in case of need (e.g., deterioration of the patient&rsquo;s condition).</li>
<li>Flag high-risk patients to the Medical Directors, Physician Extenders, and Regional Clinical Leadership (RCL) and highlight the conditions concerned.</li>
<li>Refer such patients to the Medical Directors, Physician Extenders or RCLs (Regional Clinical Leadership) based on the urgency, utilizing the informal Referral Policy or the scheduled Treatment Team/Case Conference session.</li>
<li>Review physician notes, following the Medical Directors or Physician Extenders&rsquo; session with the patient, verifying that they noted and addressed the high-risk factor, or otherwise bring it immediately to the attention of the supervising counselor, as well as the clinic manager, until the matter&rsquo;s proper and professional handling by the physician or physician extender.</li>
<li>Advise, in writing, other staff members (including the clinic manager, supervising counselor, dispensing nurse and front office) of high-risk patients and their condition. Maintain and circulate minutes from treatment team/case conference sessions to the other staff members.</li>
</ul></li><li>Provide professional counseling and referral services by:
<ul><li>Addressing patients&rsquo; clinical and special needs by maintaining referrals to specialized (&ldquo;second tier&rdquo;) services rendered by physicians, physician extenders and counselors within Aegis, as well as referrals to Keys to Recovery (or other twelve-step) support groups, and other community resources (e.g., agencies and practitioners outside of Aegis), acting as a liaison to these agencies, as necessary.</li>
<li>Providing individual and group counseling as clinically necessary, to address the problem issues identified in the Initial Assessment and Treatment Plans. The counseling service will include protocols for the treatment of Relapse Prevention, Peer Pressure, Anger Management, Domestic Violence, Parenting, Family Preservation, Vocational Rehabilitation, etc.</li>
<li>Utilizing advanced counseling techniques such as Cognitive Behavioral Therapy, Motivational Interviewing, etc.</li>
<li>Scheduling regular counseling sessions with patients; issue patient appointment cards and record scheduled or rescheduled sessions in EHR scheduler.</li>
<li>Documenting counseling entries, including signature and date, as required by applicable federal and state regulations, CARF guidelines and Pinnacle policies.</li>
<li>Engaging in Community Relations and Outreach efforts.</li>
<li>Attending all recommended training including Physician Training of Counselors, RCL training, and case conferences with the program physicians and physician assistants.</li>
<li>Collecting research data when requested.</li>
<li>Observing the collection of patients&rsquo; urine samples when required</li>
<li>Attend team meetings and complete all training courses timely as required.</li>
</ul></li><li>Other duties as assigned.</li>
</ul>
Qualifications:

Counselor I: $20/hour to $21/hour
<ul>
<li>Possess an associate degree in relevant field and has the registration/credentials necessary to provide counseling services to our patient population.
 <ul><li>Kern County requires a bachelor&rsquo;s degree or High school diploma/GED with 75% certification education.</li>
</ul>
</li></ul>Preferred
<ul>
<li>Possess a bachelor's degree or higher</li>
</ul>
Counselor II: $21/hour to $24/hour
<ul>
<li>Possess an associate degree in a relevant field or a majority of approved counselor certification courses, license, or certification necessary to provide counseling services to our patient population. Kern County requires a bachelor's degree or 75% of required counselor certification courses)</li>
<li>Possess counselor registration/certification by a &ldquo;Certifying Organization: recognized by the Department of Alcohol and Drug Programs. Proof of registration is required immediately once employed with a California Alcohol and Drug Program certifying body. Employees must be registered prior to providing any counseling services per the DHCS (Department of Health Care Services).</li>
<li>2-5 years of experience OR Master level</li>
</ul>
Counselor III: $24/hour to $27/hour (Certified) &amp; $27/hour - $30/hour (Licensed)
<ul>
<li>Degrees must include being licensed, licensed eligible, or certified. Clinical skills must be effective in complex cases. Along with the below:</li>
<li>Possess certification as an Alcohol and Other Drug Counselor with a CA approved certification agency or current credentials as licensed or license-eligible with the Board of Behavioral Sciences or the Board of Psychology. If license-eligible, must maintain the Board&rsquo;s requirements to be able to practice including receiving the necessary amount of clinical supervision by a Board approved supervisor.</li>
<li>Proof of licensure or certification by a State approved regulatory agency is required immediately once employed. Employees must be credentialed prior to providing any counseling services per the DHCS (Department of Health Care Services).</li>
</ul>
Join our Team &amp; Start Saving Lives Today

INDCA123</div>

Counselor

<div>COE Case Manager

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 35,000 patients daily.

Our mission is to remove all barriers to recovery and transform individual, families, and communities with treatment that works.

Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.

As a COE Case Manager, you play a direct role in saving the lives of our patients each day by providing and promoting an environment of long-term recovery. You will partner with the Clinical Director and Executive Director to establish and maintain a therapeutic environment and routine for our residents.

Requirements:
<ul>
<li>Bachelor&rsquo;s degree in the Human Service field from an accredited college or university.</li>
<li>Valid/Current Driver's License</li>
<li>Ability to travel up to 15% may be required</li>
</ul>
Responsibilities:
<ul>
<li>Assess new referrals for the appropriate level of care.</li>
<li>Coordinates services with counselors and medical teammates.</li>
<li>Determines need for therapeutic medical, psycho-social and psychiatric evaluations.</li>
<li>Monitors cases by verifying patient attendance, observing, and evaluating response to treatment, advocating for needed services, obtaining additional resources, intervening in crises, and providing universal support.</li>
<li>Communicating patient progress through weekly interdisciplinary meetings.</li>
<li>Assist with discharge plans and aftercare referrals.</li>
<li>Provide resources to other team members.</li>
<li>Participate in required annual training.</li>
<li>Other duties as assigned.</li>
</ul>
Benefits:
<ul>
<li>18 days PTO (Paid Time Off)</li>
<li>401k with company match</li>
<li>Company sponsored ongoing training and certification opportunities.</li>
<li>Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.</li>
<li>Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)</li>
<li>Discounted tuition and scholarships through Capella University</li>
</ul>
Join our team. Join our mission. 


INDPAOH123</div>

COE Case Manager

<div>We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily. Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works. Our employees believe we are creating a better world where lives and communities are made whole again, through comprehensive treatment.

As a Case Manager, you will provide quality care through developing, implementing, managing, and evaluating patient care plans. You may convey clinical information between the insurance provider and treatment team as warranted.

Benefits:
<ul><li>18 days PTO (Paid Time Off)</li></ul>
<ul><li>401k with company match</li></ul>
<ul><li>Company sponsored ongoing training and certification opportunities.</li></ul>
<ul><li>Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.</li></ul>
<ul><li>Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)</li></ul>
<ul><li>Discounted tuition and scholarships through Capella University.</li></ul>

Requirements:
<ul><li>Provider qualifications for a Substance Use Care Coordinator include (must meet one of the 3 options):</li></ul>
<ul><li>At least a Bachelor&rsquo;s degree in one of the following fields (social work, psychology, psychiatric rehabilitation, sociology, counseling, vocational rehabilitation, human services counseling) and at least either 1) one year of substance use related direct experience providing services to individuals with a diagnosis of substance use disorder or a minimum of one year of clinical experience working with individuals with cooccurring diagnoses of substance use disorder and mental illness; or</li></ul>
<ul><li>Licensure by the Commonwealth as a registered nurse with at least either 1) one year of direct experience providing services to individuals with a diagnosis of substance use disorder or 2) a minimum of one year of clinical experience working with individuals with co-occurring diagnoses of substance use disorder and mental illness; or</li></ul>
<ul><li>Board of Counseling Certified Substance Abuse Counselor (CSAC) or CSAC-Assistant under supervision as defined in 18VAC115-30-10 et seq.</li></ul>
<ul><li>Required Supervision: All Substance Care Coordinators must be under the general supervision of a buprenorphine waivered practitioner or Licensed Credentialed Treatment Professional in the OTP or Preferred OBOT setting.</li></ul>
<ul><li>Valid/Current Driver's License</li></ul>
<ul><li>Ability to travel up to 15% may be required</li></ul>

Responsibilities:
<ul><li>Providing case management and care coordination services for patients enrolled in treatment. Responsible for coordinating continuum of care activities for assigned patients and ensuring optimum utilization of resources, service delivery, and compliance with external agencies and referral sources requirements.</li></ul>
<ul><li>May include activities such as coordinating patient assessments, treatment planning and crisis intervention services; providing training and facilitating linkages for the use of community resources; monitoring service delivery; obtaining or assisting patients in obtaining necessary services (e.g. financial assistance, housing assistance, food, clothing, medical services, educational services, vocational services, recreational services, etc.); assisting patients in becoming involved with self-help support groups; assisting patients in increasing social support networks with family members, friends, and/or organizations; assisting patients in performing daily living activities; and coordinating criminal justice services.</li></ul>
<ul><li>Conducting individual and family educational sessions and engaging in various duties related to coordinating treatment and discharge activities, as needed.</li></ul>
<ul><li>Coordinating, in a timely manner, issues or activities relevant to the team, and/or to the team&rsquo;s relationship within the facility or treatment milieu</li></ul>
<ul><li>Adhering to organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.</li></ul>
<ul><li>Attend team meetings and complete all training courses timely as required.</li></ul>
<ul><li>Other duties as assigned.</li></ul>

Join our team. Join our mission.</div>

Case Manager

Join Pinnacle Treatment Centers and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pinnacle Treatment Centers

About Company

Receptionist

Counselor

COE Case Manager

Case Manager