Urwah Admin

PlaceUp

<div>The Clearance &amp; Procurement Executive is responsible for managing end-to-end procurement and customs clearance operations to ensure timely and cost-efficient availability of stock. This role includes handling purchase orders, coordinating Importations, managing customs clearance documentation, liaising with suppliers, freight forwarders, and authorities and ensuring compliance with UAE/GCC customs regulations.
KEY RESPONSIBILITIES
Customs Clearance<ul><li>
Manage daily import and export clearance activities for air, sea and land shipments.</li><li>
Prepare, review, and ensure accuracy of customs documentation (BL, invoice, packing list, COO, HS codes, etc.).</li><li>
Liaise with Dubai Customs, across border port authorities, and freight forwarders for timely clearance.</li><li>
Ensure compliance with UAE/GCC Municipality &amp; customs regulations.</li><li>
Monitor clearance delays, detentions, duties, VAT assessments, and resolve issues promptly.</li><li>
Maintain accurate clearance reports, shipping records, and Departmental KPIs.</li><li>
Support customs audits, Municipality inspections, FTA authorities and provide the required documentation.</li><li>
Supervise Clearance Team member and provide support during shipments.</li></ul> 
Procurement &amp; Logistics<ul><li>
Issue and manage purchase orders via AX system.</li><li>
Coordinate with suppliers for draft shipping documentations and smooth clearance.</li><li>
Verify shipping documents and ensure products meet shelf-life requirements.</li><li>
Monitor order movement, ETD/ETA, and ensure timely delivery.</li><li>
Maintain updated shipment schedules and tracking files.</li><li>
Coordinate with freight forwarders for best freight rates and shipment optimization.</li><li>
Work closely with warehouse, logistics, brand managers, and accounts to ensure smooth receiving, costing, and documentation.</li><li>
Raise NCRs for shortages/damages &amp; coordinate claims with suppliers/forwarders/insurers.</li><li>
Manage item registration with Dubai Municipality and prepare FIRS, MOFA &amp; ASN.</li><li>
Maintain approved supplier files in line with HACCP &amp; ISO22000 compliance.</li></ul></div>

Supply Chain Executive - Clearance

Manage calendars, schedule meetings, and coordinate travel arrangements.
Handle correspondence, emails, and phone calls with professionalism.
Prepare reports, presentations, and documents as required.
Assist with HR-related tasks such as onboarding coordination, maintaining employee records, and arranging interviews.
Support office administration including filing, expense tracking, and procurement of supplies.
Conduct research and prepare briefing notes or summaries for meetings.
Maintain confidentiality and discretion in handling sensitive information.
Act as a point of contact between management, staff, and external partners.
Anticipate needs and proactively resolve issues to ensure smooth daily operations.

Personal Assistant

<div>Job Title: Senior Product Manager
Location: Dubai Internet City
Reports To: CEO
Industry: Education 
Role Overview
We are seeking a strategic and data-driven Senior Product Manager to lead the development, optimization, and growth of key products or platforms. The ideal candidate will combine strong business acumen with user-centric thinking, and work cross-functionally to deliver impactful products that drive revenue, engagement, and customer satisfaction. 
Key Responsibilities<ul><li>
Own the end-to-end product lifecycle from strategy and roadmap planning to execution and launch</li><li>
Conduct market research, competitor analysis, and customer insights to identify new opportunities</li><li>
Define product vision, strategy, and success metrics aligned with business goals</li><li>
Lead cross-functional teams including engineering, design, marketing, operations, and sales</li><li>
Create product requirements, user stories, and functional specifications</li><li>
Collaborate with UX/UI to ensure intuitive and seamless customer experiences</li><li>
Prioritize features using data, ROI analysis, and stakeholder input</li><li>
Monitor product performance, analyze data, and iterate based on user feedback and KPIs</li><li>
Lead go-to-market strategies, pricing decisions, and launch plans</li><li>
Mentor junior product managers or executives and promote best product practices across teams</li></ul> 
Requirements<ul><li>
Bachelors degree in Business, Engineering, Computer Science, Marketing, or related field (MBA is a plus)</li><li>
8 - 10 years of product management experience, with at least 2 - 3 years in a senior or lead role</li><li>
Proven track record of delivering successful products or digital solutions</li><li>
Strong analytical and problem-solving skills; proficient in data tools (Excel, Tableau, Power BI, etc.)</li><li>
Experience working in Agile/Scrum environments</li><li>
Excellent communication, leadership, and stakeholder management skills</li><li>
Ability to translate customer needs into product features and business outcomes</li><li>
Knowledge of UX/UI principles, customer journey design, and product growth strategies</li></ul></div>

Sr. Product Manager

<div>Location: UAE (Remote)
Contract: Part-time 
Salary range: AED 18,000 - 22,000 
Industry: Venture Capital 
Role Overview
We are looking for a highly organized and proactive Operations Manager to oversee the administrative and operational functions of the company, including HR, legal coordination, office administration, vendor management, and internal processes. This role ensures smooth day-to-day operations, compliance, and efficient support to all departments. 
Key Responsibilities<ul><li>
Oversee daily company operations, administration, and office management</li><li>
Manage and support HR activities including recruitment coordination, onboarding, employee records, attendance, and payroll support</li><li>
Ensure all legal and compliance documentation is maintained company licenses, contracts, government relations, insurance, and renewals</li><li>
Act as a point of contact with legal advisors, PROs/government entities, and regulatory authorities</li><li>
Oversee employee relations (IR), grievance handling, disciplinary procedures, and policy implementation</li><li>
Develop and improve internal policies, SOPs, and operational workflows</li><li>
Manage vendor contracts, office supplies, service providers, and facility maintenance</li><li>
Coordinate with finance on budgeting for operations, procurement, and administrative expenses</li><li>
Assist in board meetings, documentation, corporate governance, and internal reporting</li><li>
Monitor operational KPIs and ensure the company meets compliance, audit, and risk management standards</li><li>
Lead and supervise administrative staff and ensure high standards of service and professionalism</li></ul>
Requirements<ul><li>
Bachelors degree in Business Administration, Operations, HR, or a related field</li><li>
5 - 8 years of experience in operations, administration, or HR management (prior experience in legal coordination or corporate services is a plus)</li><li>
Strong knowledge of HR policies, legal documentation, labor law, and company administration</li><li>
Excellent organizational, multitasking, and problem-solving skills</li><li>
Strong leadership and team management abilities</li><li>
Experience dealing with external stakeholders: legal firms, government bodies, vendors, etc.</li><li>
Proficient in MS Office, HRIS/ERP systems, and documentation management</li><li>
Strong communication skills (written and verbal)</li></ul></div>

Operations Manager

<div>Role Overview
We are looking for a friendly and customer-focused Customer Service Executive to handle customer inquiries, resolve issues, and ensure an excellent service experience across all communication channels. The ideal candidate is patient, professional, and passionate about helping customers. 
Key Responsibilities<ul><li>
Respond to customer inquiries via phone, email, chat, and social media</li><li>
Resolve complaints, process orders, returns, and service requests efficiently</li><li>
Maintain accurate customer records and update CRM or ticketing systems</li><li>
Coordinate with internal teams (sales, logistics, finance, operations) to resolve customer issues</li><li>
Follow up with customers to ensure satisfaction and timely service delivery</li><li>
Provide product/service information, support customers through troubleshooting steps</li><li>
Escalate unresolved issues to the appropriate department or supervisor</li><li>
Assist in preparing customer service reports and feedback summaries</li><li>
Ensure compliance with company policies, service standards, and response time SLAs</li></ul> 
Requirements<ul><li>
Bachelors degree or diploma in Business, Communications, or related field (preferred but not mandatory)</li><li>
1 - 3 years of experience in customer service or call center roles</li><li>
Excellent communication skills (verbal and written)</li><li>
Strong problem-solving and conflict resolution abilities</li><li>
Proficient in MS Office and customer service software/CRM tools</li><li>
Ability to multitask, stay organized, and handle high-pressure situations professionally</li><li>
Positive attitude, empathy, and a customer-first mindset</li><li>
Arabic Speaker</li></ul></div>

Customer Service Executive

<div>Position Overview
We are seeking a proactive and assertive Sourcing Executive to support the Sourcing Manager in managing vendor relationships, negotiating effectively, and ensuring timely delivery of quality products and materials. The ideal candidate will be detail-oriented, persistent, and reliable able to push vendors, conduct quality checks, and travel when required to ensure sourcing objectives are met.
Key Responsibilities<ul><li>
Support the Sourcing Manager in executing sourcing strategies and supplier management.</li><li>
Actively communicate with vendors (calls, emails, visits) to ensure compliance with timelines, quality standards, and contract terms.</li><li>
Push vendors to meet deadlines and resolve issues promptly.</li><li>
Conduct product sampling, quality checks, and follow-ups to ensure standards are maintained.</li><li>
Source new suppliers, compare quotations, and maintain supplier databases.</li><li>
Assist in negotiations for pricing, payment terms, and delivery schedules.</li><li>
Coordinate with internal teams (procurement, logistics, finance, operations) to ensure smooth execution of sourcing activities.</li><li>
Prepare reports, track purchase orders, and update sourcing dashboards.</li><li>
Travel locally or internationally for supplier visits, audits, and inspections when required.</li><li>
Maintain high attention to detail in documentation, contracts, and compliance requirements.</li></ul>
Requirements<ul><li>
Bachelors degree in Supply Chain, Business, Procurement, or related field.</li><li>
3 - 5 years of experience in sourcing, procurement, or supply chain (FMCG, retail, or manufacturing preferred).</li><li>
Strong communication and negotiation skills with a proactive, assertive approach.</li><li>
Detail-oriented, reliable, and able to handle multiple priorities under pressure.</li><li>
Proficiency in MS Office; knowledge of ERP systems is an advantage.</li><li>
Willingness to travel for supplier visits, audits, and quality inspections.</li><li>
Fluency in English (written and spoken); additional languages are a plus.</li></ul></div>

Sourcing Executive

<div>Role Overview
The Sales Manager will own client acquisition and revenue growth. This is a hands-on, client-facing role for someone who thrives on building relationships, identifying opportunities, and closing deals.
Key Responsibilities
Business Development &amp; Sales Growth<ul><li>
Identify, target, and convert high-value corporate and private clients in the luxury sector.</li><li>
Leverage existing network and proactively build new relationships through networking, events, and outreach.</li><li>
Develop tailored proposals and pitches that align with client brand and budget requirements.</li><li>
Negotiate contracts, pricing, and service agreements to maximize profitability while ensuring client satisfaction.</li></ul>
Client Relationship Management<ul><li>
Act as the primary contact for assigned accounts, ensuring exceptional service and repeat business.</li><li>
Maintain regular engagement with clients to understand needs, anticipate opportunities, and provide relevant product recommendations.</li><li>
Collaborate with the PD Associate Manager to translate client requirements into product briefs.</li></ul>
Cross-Functional Collaboration<ul><li>
Work closely with the Sourcing Associate Manager to ensure feasibility, cost efficiency, and timely delivery of proposals.</li><li>
Partner with the PD Associate Manager to align on product timelines, quality, and client approvals.</li><li>
Contribute market insights to guide sourcing, design, and development strategies.</li></ul>
Sales Strategy &amp; Reporting<ul><li>
Develop quarterly and annual sales plans to meet revenue targets.</li><li>
Track and report sales pipeline, conversion rates, and revenue performance.</li><li>
Provide feedback to leadership on market trends, competitor activities, and product opportunities.</li></ul>
Requirements<ul><li>
Minimum 6 years of sales experience, preferably in luxury goods, corporate gifting, hospitality, or high-end consumer products.</li><li>
Proven track record of achieving and exceeding sales targets.</li><li>
Strong existing client network within relevant sectors.</li><li>
Energetic, dynamic, and solutions-oriented personality with a roll-up-your-sleeves approach.</li><li>
Excellent negotiation, presentation, and interpersonal skills.</li><li>
Ability to work collaboratively in a team environment.</li><li>
Proficiency in Microsoft Office; CRM system experience preferred.</li><li>
Arabic speaking is a plus.</li></ul></div>

Sales Manager

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