Qureos Mentor

Primo Brands

Primo Brands is a leading North American branded beverage company that offers a diverse portfolio of well-known bottled water brands. With a commitment to sustainability and community, the company provides consumers with high-quality hydration solutions while ensuring responsible water stewardship. Established in 1845, Primo Brands has a rich heritage and aims to deliver safe, great-tasting bottled water to homes and businesses across the United States and Canada.

<div>Overview:
<div>
At Primo Brands, we pride ourselves on delivering top-notch services to our valued customers. We understand that customer satisfaction is the cornerstone of our success. Alongside that, we&rsquo;re also committed to developing our people &ndash; enabling them to make the most of the many elements that help them to succeed.</div><div></div><div><br>
We are currently seeking a dedicated and customer-focused individual to join our team as a <b>Bilingual Customer Care Representative</b>. In this role you will provide expert customer assistance on a wide array of topics including, but not limited to: general inquiries, product, filtration, and service inquiries, billing questions and other concerns while generating revenue by offering to add relevant products and services to the customer&rsquo;s order. Candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.</div><div></div><div><b><br>
Reporting Location: </b>Must be within a commutable distance to our Lakeland, FL Customer Care Center. Hybrid schedule.</div><div><b>
Schedule:</b> Monday &ndash; Friday from 12:00 pm to 9:00 pm EST</div><div><b>
Training</b>: Training will be 8:00 am - 5:00 pm EST</div><div><b>
Compensation: </b>$17.50 / hour + shift differential for applicable hours worked (after 5pm local time)
</div><div><b>Monthly Bonus: E</b>ligible for up to $500 monthly bonus (based on performance)</div><div></div><div><b><br>
Benefits of working for Primo Brands:</b></div><div><b>
Health Benefits:</b> Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)</div><div><b>
Retirement/Investing:</b> 401K with a 5% match, Employee Stock Purchase Plan (ESPP)</div><div><b>
Insurance:</b> Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment</div><div><b>
Other great benefits:</b> Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits</div>
Responsibilities:
<ul><li>Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns</li><li>
Handle difficult customer calls in a courteous and professional manner in both English and Spanish</li><li>
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns</li><li>
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities</li><li>
Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls</li><li>
Provide support for outbound contact campaigns as required</li><li>
Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio</li><li>
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers</li><li>
Responsible for delivering important efficiency and experience contact center metrics including but not limited to contact handling time, customer experience surveys, and schedule adherence</li></ul>
Qualifications:
<p><b>
What you need to have:</b></p><ul><li>
Must be bilingual, both English and Spanish speaking</li><li>
High school diploma or GED</li><li>
Minimum of 1-year previous customer service and/or call center experience.</li><li>
Ability to thrive in a fast-paced environment</li><li>
Ability to display business maturity at all times and work efficiently without on-site supervision.</li><li>
Ability to remain in a stationary position for extended periods of time, including working at a desk and using a computer</li><li>
Ability to operate a computer and other office equipment, including keyboard, telephone, and headset</li><li>
Ability to communicate clearly and effectively, in person and over the phone, including the ability to exchange accurate information.</li><li>
Ability to review and comprehend written and digital materials for extended periods.</li></ul><p><b>
Technical Qualifications and Requirements:</b></p><ul><li>
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation.</li><li>
Work environment must be free from distractions, including any background noise that impacts the customer experience.</li><li>
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information.</li><li>
Prior experience with setting up and troubleshooting remote workstations (i.e. computer, phone, modem, router, etc.) preferred.</li><li>
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.</li><li>
Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.</li><li>
Must be able to certify compliance with requirements regarding internet speed and connection.</li></ul><p></p><p><br>
Primo Brands&rsquo; established portfolio includes billion-dollar brands Poland Spring&reg; and Pure Life&reg;, premium brands like Saratoga&reg; and Mountain Valley&reg;, regional leaders such as Arrowhead&reg;, Deer Park&reg;, Ice Mountain&reg; Ozarka&reg;, and Zephyrhills&reg;, purified brands, Primo Water&reg; and Sparkletts&reg;, and flavored and enhanced brands like Splash&reg; and AC+ION&reg;. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.</p><p>
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.</p><p>
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.</p></div>

Bilingual Customer Care Representative

<div>Overview:
<div>
At Primo Brands, we pride ourselves on delivering top-notch services to our valued customers. We understand that customer satisfaction is the cornerstone of our success. Alongside that, we&rsquo;re also committed to developing our people &ndash; enabling them to make the most of the many elements that help them to succeed.</div><div></div><div><br>
We are currently seeking a dedicated and customer-focused individual to join our team as a <b>Bilingual Customer Care Representative</b>. In this role you will provide expert customer assistance on a wide array of topics including, but not limited to: general inquiries, product, filtration, and service inquiries, billing questions and other concerns while generating revenue by offering to add relevant products and services to the customer&rsquo;s order. Candidates must demonstrate a fundamental commitment to providing a world-class customer service experience.</div><div></div><div><b><br>
Reporting Location: </b>Must be within a commutable distance to our Norton, MA Customer Care Center. Hybrid schedule.</div><div><b>
Schedule:</b> Monday &ndash; Friday from 12:00 pm to 9:00 pm EST</div><div><b>
Training</b>: Training will be 8:00 am - 5:00 pm EST</div><div><b>
Compensation: </b>$19.15 / hour + shift differential for applicable hours worked (after 5pm local time)</div><div><b>
Monthly Bonus: E</b>ligible for up to $500 monthly bonus (based on performance)</div><div></div><div><b><br>
Benefits of working for Primo Brands:</b></div><div><b>
Health Benefits:</b> Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)</div><div><b>
Retirement/Investing:</b> 401K with a 5% match, Employee Stock Purchase Plan (ESPP)</div><div><b>
Insurance:</b> Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment</div><div><b>
Other great benefits:</b> Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits</div>
Responsibilities:
<ul><li>Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns</li><li>
Handle difficult customer calls in a courteous and professional manner in both English and Spanish</li><li>
Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns</li><li>
Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities</li><li>
Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls</li><li>
Provide support for outbound contact campaigns as required</li><li>
Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio</li><li>
Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers</li><li>
Responsible for delivering important efficiency and experience contact center metrics including but not limited to contact handling time, customer experience surveys, and schedule adherence</li></ul>
Qualifications:
<div><b>
What you need to have:</b></div><ul><li>
Must be bilingual, both English and Spanish speaking</li><li>
High school diploma or GED</li><li>
Minimum of 1-year previous customer service and/or call center experience.</li><li>
Ability to thrive in a fast-paced environment</li><li>
Ability to display business maturity at all times and work efficiently without on-site supervision.</li><li>
Ability to remain in a stationary position for extended periods of time, including working at a desk and using a computer</li><li>
Ability to operate a computer and other office equipment, including keyboard, telephone, and headset</li><li>
Ability to communicate clearly and effectively, in person and over the phone, including the ability to exchange accurate information.</li><li>
Ability to review and comprehend written and digital materials for extended periods.</li></ul><div><b>
Technical Qualifications and Requirements:</b></div><ul><li>
The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation.</li><li>
Work environment must be free from distractions, including any background noise that impacts the customer experience.</li><li>
The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information.</li><li>
Prior experience with setting up and troubleshooting remote workstations (i.e. computer, phone, modem, router, etc.) preferred.</li><li>
Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers.</li><li>
Your device must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection.</li><li>
Must be able to certify compliance with requirements regarding internet speed and connection.</li></ul><p>
Primo Brands&rsquo; established portfolio includes billion-dollar brands Poland Spring&reg; and Pure Life&reg;, premium brands like Saratoga&reg; and Mountain Valley&reg;, regional leaders such as Arrowhead&reg;, Deer Park&reg;, Ice Mountain&reg; Ozarka&reg;, and Zephyrhills&reg;, purified brands, Primo Water&reg; and Sparkletts&reg;, and flavored and enhanced brands like Splash&reg; and AC+ION&reg;. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.</p><p>
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.</p><p>
Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.</p></div>

<div>Overview:
<div>
Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.</div><div></div><div><b><br>
PLC Technician</b></div><div></div><div><b><br>
Factory Location: </b>Lee, FL<br>
<b>Compensation:</b> $40.00<br>
<b>Shift differential:</b> 6%-8% of base hourly rate paid for applicable hours worked<br>
<b>Schedule: </b>Days<br>
<ul><li>Ability to work holidays and weekends per business needs</li></ul><b>
Benefits:</b> Medical, prescription, dental, vision, life and disability insurance, 401(k) with match, company discounts, paid vacation, and much more! Employees are eligible for benefit election on day 1 of employment</div>
Responsibilities:
<ul><li>Troubleshoot and diagnose cause of electronic or mechanical malfunctions using knowledge, manuals, SOPs, specifications, and other workplace aids</li><li>
Program and modify new and existing PLC programs</li><li>
Resolve and repair all system faults and anomalies associated with installation, operation, maintenance, and connectivity problems including changes, adjustments, and modifications to control code and standard operating parameters</li><li>
Write and debug PLC Logic and make recommendations for major corrective actions</li><li>
Troubleshoot problems dealing with plant instrumentation and automation equipment including valves; pressure; temperature; level, flow, conductivity, speed, force instruments; motor controls; PLC's, HMI's, etc.</li><li>
Obtain drawings, instructional manuals, and special procedures as needed from files or other sources. Make any additional sketches, diagrams, etc., as necessary</li><li>
Develop applications using Human Machine Interfaces</li><li>
Perform maintenance tasks to include repairing, planning, coordinating, and improving, from minor rebuilds to major overhauls on all equipment</li><li>
Identify processing waste reduction opportunities and manage waste reduction projects</li><li>
Communicate, coach, and train employees to continuously improve the team's ability to respond to equipment failures and loss of production</li><li>
Areas of responsibility will include but are not limited to: Production support, Mechanical Room, Water Processing, Boiler Room, Wastewater Treatment, Water Chemical Treatment Program</li></ul>
Qualifications:
<ul><li>Five or more years proven maintenance experience in a manufacturing environment.</li><li>
Intermediate working knowledge level of PLC programming and automation</li><li>
Prior experience with high- and low-pressure compressors, chillers, water treatment, boilers is required.</li><li>
Strong technical knowledge of compressed air systems (pneumatics), electrical systems, hydraulics and water processing</li><li>
Must be self-managed and efficient when performing work unsupervised</li><li>
Proficient computer navigation skills, including the use of Microsoft Office applications</li><li>
Available for call-ins or to cover all shifts to support production teams as required</li><li>
Be able to work flexible schedule as determined by business needs.</li><li>
Must be able to foster and build a team</li><li>
Must be willing and able to train other mechanics; ability to adapt to other's learning styles is imperative</li><li>
Develop and prepare necessary reports, and maintain daily documentation</li><li>
Must be able to do physical inspections, (i.e. climbing, reaching, extending)</li></ul><div></div><p><br>
Primo Brands&rsquo; established portfolio includes billion-dollar brands Poland Spring&reg; and Pure Life&reg;, premium brands like Saratoga&reg; and Mountain Valley&reg;, regional leaders such as Arrowhead&reg;, Deer Park&reg;, Ice Mountain&reg; Ozarka&reg;, and Zephyrhills&reg;, purified brands, Primo Water&reg; and Sparkletts&reg;, and flavored and enhanced brands like Splash&reg; and AC+ION&reg;. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.</p><p></p><p><br>
Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy,</p><p>
childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.</p></div>

PLC Technician

Join Primo Brands and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Primo Brands

About Company

Bilingual Customer Care Representative

Bilingual Customer Care Representative

PLC Technician