Qureos Mentor

Prisma Health

Prisma Health is the largest not-for-profit health organization in South Carolina, serving over 1.2 million patients annually. With facilities in the Greenville and Columbia areas, Prisma Health is dedicated to enhancing the health of all South Carolinians through improved clinical quality, access to care, and patient experience, while also addressing the rising costs of healthcare. Their mission is to inspire health, serve with compassion, and make a difference in the community.

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Provides screening, assessment, planning, problem resolution, resource management, counseling and crisis management as they relate to the health care and discharge planning needs of the patient/family. Manages and collaborates in discharge planning for patients with simple and complex needs and coordinates with agencies providing post hospital care. Functions as an interdisciplinary health care team member collaborating with other health care professionals to coordinate in the assessment of patient/family needs and development of a comprehensive plan of care, and to coordinate and facilitate resolution of patient needs. Services are provided in accordance with accepted standards of professional practice and the policies and procedures of Prisma Health.
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference</li><li>
On the basis of preliminary risk screening, assesses patients&rsquo; and family&rsquo;s psychosocial risk factors through evaluation of prior functioning levels, appropriateness and adequacy of support systems, reaction to illness and ability to cope.</li><li>
Ensures documentation in the medical record is legible and conforms to hospital department policies and procedures including but not limited to screening, initial discharge plan, change of condition updates and final discharge plan.</li><li>
Promotes the Hospital Case Management team concept with discharge planning activities as requested and/or assessed. Maintains close communication with post-acute care providers. Accountable for readmission assessments, risk stratification review and action planning. Uses proactive measures towards comprehensive discharge planning.</li><li>
Screens and coordinates all SNF and Rehab facility referrals as deemed appropriate. Provides consultation to team members regarding clinical needs as deemed appropriate.</li><li>
Advocates for patient and family empowerment and independence to make autonomous health care decisions and access needed services within the health care system</li><li>
Intervenes with patients and families regarding emotional, social, and financial consequences of illness and/or disability; accesses and mobilizes family/community resources to meet identified needs.</li><li>
Provides intervention in cases involving child abuse/neglect, domestic violence, elderly abuse, institutional abuse and sexual assault.</li><li>
Serves as a resource person and provides counselling and intervention related to treatment decisions and end-of-life issues.</li><li>
Participates in the development and implementation of policies and procedures for the Case Management program.</li><li>
 Assesses the patient's behavioral health needs in collaboration with physician, psychiatrists, and other members of the mental health team. Provides counseling, crisis intervention, and psychosocial assessments to patients/families with appropriate medical staff supervision.</li><li>
Performs other duties as assigned.</li></ul>
Supervisory/Management Responsibility<ul><li>
This is a non-management job that will report to a supervisor, manager, director, or executive.</li></ul>
Minimum Requirements<ul><li>
Education - Master's degree in social work</li><li>
Experience - One (1) year Social Work Experience preferred. One (1) year experience in a healthcare setting preferred.</li></ul>
In Lieu Of<ul><li>
NA</li></ul>
Required Certifications, Registrations, Licenses<ul><li>
Currently licensed as a Licensed Master Social Worker (LMSW) by the state Board of Social Work Examiners or currently licensed as a Licensed Independent Social Worker (LISW) by the state Board of Social Work Examiners.</li><li>
Team members employed in this job prior to July 1, 2020, are grandfathered under prior educational and experience requirements. In addition, team members must be certification eligible and will have one year to obtain required certification.</li><li>
ACM, CCM, C-SWCM or ACSW certification preferred</li></ul>
Knowledge, Skills and Abilities<ul><li>
Organizational skills</li><li>
Time management skills</li><li>
Crucial conversation skills</li><li>
Problem solving skills</li><li>
Critical thinking skills</li></ul>
Work Shift
Day (United States of America)
Location
Laurens County Medical Campus
Facility
1062 Laurens County Hospital
Department
10627517 LCH Hospital Care Management
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.</div>

Social Worker, Hospital Care Management, Full Time, Days

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Under the direction of a pharmacist, a pharmacy technician performs pharmacy-related functions in compliance with departmental policies and procedures and participates as an active member of the pharmacy team to provide pharmaceutical care for patients. 
 
In the acute care space, technicians within this job role operate basic automation, perform inventory fulfillment, and complete sterile compounding in non-hazardous settings. In the retail space, technicians within this job role comprise of those with a primary responsibility for filling and selling prescriptions. 
 
Technicians that qualify for Pharmacy Technician II and Pharmacy Technician Advanced titling, but do not adequately fulfill work experience and/or certification requirements, also fit within the Pharmacy Technician I titling.
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference</li><li>
As applicable to area, accurately interprets and prepares medication orders by filling provider orders, medication kits / trays, automated dispensing cabinets, and floor stock requisitions. Accurately completes the cart fill and code tray refills. Handles all controlled substances in compliance with regulations and policies. Operates the cash register to accurately accept payments for pharmacy products and services rendered.
</li><li>Demonstrates proficiency with work-related computer and automation skills through problem solving for automated dispensing cabinets, inventory management technology, label printers, unit dose packing machines, IV room automation, and other pharmacy-specific technologies. Enters patient charges and credits as well.</li><li>
Contributes to an efficient work environment by answering the telephone in a timely manner, screening and prioritizing calls, answer requests at pharmacy window (as appropriate), adjusts priorities to accommodate changes in work demands.
</li><li>Fills, labels and appropriately packages medications and pharmaceuticals. Correctly delivers medications to the appropriate patient care area or department, per established schedule and workflow in a timely manner. STAT medications are delivered when required. Routinely remove and evaluate medications remaining in delivery, return bins, and medication refrigerators.</li><li>
As applicable, adheres with regulatory guidelines for pharmacy compounding of sterile preparations, including appropriate documentation as outlined by compounding policies.</li><li>
Contributes to an efficient pharmacy work environment by providing excellent customer service to include, but not limited to maintaining a clean and orderly work area and being at work and prepared to start working at the beginning of each shift.
</li><li>Completes assigned quality assurance work by assuring all logs and pending tasks for shift are completed. This may include, but is not limited to, expiration checks, regulatory documentation, temperature monitoring documentation, inventory checks, floor stock inspections, and equipment cleaning / preventative maintenance.</li><li>
Participates in training of new personnel and mentorship of new pharmacy technicians and pharmacy interns.</li></ul>
Supervisory/Management Responsibility<ul><li>
This is a non-management job that will report to a supervisor, manager, director, or executive.</li></ul>
Minimum Requirements<ul><li>
Education - High School diploma or equivalent; OR post high school degree.</li><li>
Experience - No experience required.</li></ul>
In Lieu Of<ul><li>
NA</li></ul>
Required Certifications, Registrations, Licenses<ul><li>
Pharmacy Tech Registration with the State Board of Pharmacy.</li><li>
Pharmacy Tech Certification required within 18 months of hire date.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Thorough knowledge of medical and pharmacy terminology; possess good mathematical, computer, and aseptic technique skills.</li><li>
Knowledge of BOP/Dept of Health/DEA rules/regulations.
</li><li>Interpersonal skills in dealing with subordinates, peers, supervisors and others outside the department.</li><li>
Problem solving abilities</li><li>
Ability to work in team situations, handle urgent, stressful conditions.</li><li>
Proficient computer skills (word processing, spreadsheets, database)</li><li>
Data entry skills</li><li>
Mathematical skills</li></ul>
Work Shift
Variable (United States of America)
Location
Tuomey
Facility
1570 Tuomey Hospital
Department
15707300 Pharmacy
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.</div>

Pharmacy Tech I, Pharmacy, Part Time, Variable

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Assists the Registered Nurse in providing patient care based on the individualized plan of care for a patient. As delegated, performs basic nursing activities and nursing activities requiring sterile technique, and additional clinical responsibilities as appropriate and necessary for patient population served. Conducts data collection, monitors and documents patient status. Ensures confidentiality of all patient information. Utilizes safe patient handling at all times. Informs RN of activities performed, observations of patients and changes in patient status. Provides a neat and clean patient environment.
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.</li><li>
Provides direct patient care within scope of practice as directed by providers and licensed staff in accordance with established policies, procedures, and protocols based on assigned facility or unit.</li><li>
Provides patient care as delegated by the RN including, but not limited to, sterile and non-sterile soaks, application of sterile simple dressings and non-sterile simple dressings, perineal care, basic ostomy care, nasal cannula, phlebotomy, EKG's and incentive spirometry.</li><li>
Insertion and removal of straight catheters (in &amp; out catheters) and removal only of Foley catheters may be performed with appropriate training and clinical competency validation.</li><li>
Performs data collection including vital signs, oxygen saturation, temperature, cardiac monitoring, non-invasive blood pressure monitoring systems, collection of basic/sterile specimens, and documents fluid intake and outtake.</li><li>
Performs point of care testing as trained and delegated by RN. Reports lab values to RN.</li><li>
Assists with positioning patients, application of orthopedic splints, casts and dressings.</li><li>
Assists patients with activities of daily living. Assists with positioning and ambulating patient.</li><li>
Assists with fall prevention interventions and patient restraints as delegated.</li><li>
Assists the patient care team with transporting patients from helipad or ambulance bay, or to diagnostic studies and floor assignments.</li><li>
Provides and documents comfort and non-pharmacological pain management measures.</li><li>
Documents data on medical records and informs RN of activities performed, observations of patients and changes in patient status. Charts all observations, clinical data, and procedures performed in EMR.</li><li>
Assists with resuscitation / CPR and emergency airway procedures.</li><li>
Maintains use of appropriate medical equipment and supplies. Returns equipment to other units as needed.</li><li>
Decontaminates all equipment, instruments, and supplies with approved cleaners.</li><li>
Cleans and stocks carts, rooms, and changes linen, as required.</li><li>
Consults with and keeps supervisor informed of unit activities, needs, and problems related to patient care.</li><li>
Knows and follows department, unit, hospital policies, procedures, objectives, quality, safety, environmental and infection control standards.</li><li>
Maintains patient rights and confidentiality of patient information.</li><li>
Helps to ensure smooth operation of the emergency department.</li><li>
Participates in process improvement initiatives.</li><li>
Serves as a role model and participates in educating and mentoring other members of the care team.</li><li>
Practices safe, efficient use of supplies.</li><li>
Attend department and organization meetings.</li><li>
Completes annual and as needed compliance training.</li><li>
Maintains a clean, safe, therapeutic and caring environment for patients, families, and other staff.</li><li>
Assumes responsibility for one&rsquo;s own professional development and continuing education.</li><li>
May perform monitor tech or unit secretary duties based on assigned facility or unit.</li><li>
Performs other duties as assigned.</li></ul>
Supervisory/Management Responsibilities
This is a non-management job that will report to a supervisor, manager, director or executive.
Minimum Requirements<ul><li>
Education - Completion of a nursing assistant, patient care tech, medical assistant, EMT, Paramedic, surgical tech, phlebotomy, military medical corpsman or nursing fundamentals course.</li><li>
Experience - No experience required. Experience as nursing assistant, patient care tech, medical assistant, EMT, Paramedic, Surgical Tech, Phlebotomist, Medical Corpsman or nursing student preferred.</li><li>
For facilities/units that require monitor tech responsibilities:<ul><li>
After hire, required attendance of formal arrhythmia training class and successful completion of the Prisma Health Arrhythmia exam with a minimum passing score within 2 attempts.</li><li>
Successful completion of the arrhythmia exam must be completed within 30 days of hire.</li><li>
Arrhythmia competencies must be maintained on an annual basis.</li></ul></li></ul> 
In Lieu Of<ul><li>
In lieu of school verification of required training, will accept current or former certification or licensure as proof of completed training at time of hire.</li><li>
In lieu of required education, will accept 1 year of related experience.</li></ul>
Required Certifications, Registrations, Licenses
Licensure, certification, or registration in the field of training preferred.
Knowledge, Skills and Abilities
N/A
Work Shift
Variable (United States of America)
Location
Hillcrest/Simpsonville Medical Campus
Facility
1003 Hillcrest Hospital
Department
10036780 Emergency Department
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.</div>

Emergency Dept Tech, ED (PRN, Variable)

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Performs a wide variety of duties requiring specific knowledge of the hospital's policies and procedures. Meets the hospital's professional, clinical, technical, communication and documentation requirements and standards and to make decisions based on established guidelines. Demonstrates competent professionalism and courtesy during frequent interactions with management/administration, doctors, allied healthcare professionals, patients, general public and local schools, hospitals and sports teams.
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.</li><li>
Provides athletic training services to athletes at appointed high school and any other assigned school(s) or site as required.</li><li>
Utilizes appropriate, sound and up-to-date clinical techniques to effectively assess and treat athletic injuries.</li><li>
Demonstrates basic knowledge of diagnosis/conditions seen in the profession of Athletic Training.
</li><li>Selects, performs and interprets the results of ATC examinations of appropriate systems.</li><li>
Performs and interprets standardized assessments as determined by appropriateness of athlete.</li><li>
Identifies actual or potential problems that would impact the Athletic Training regimen as well as the overall inter-disciplinary care.</li><li>
Establishes specific treatment plan and goals based on the result of the initial assessment considering all aspects of athlete's condition: age, education level, cultural background and/or any other services the athlete is receiving
</li><li>Communicates with appropriate members including physicians, rehab, parent/guardian, athletic directors, coaches, strength coaches. Documents athlete status in designated EMR or equivalent.
</li><li>Provides timely payroll information.
</li><li>Provides oversight and mentoring to new team members, Graduate Assistants, students.</li><li>
Completes annual mandatory computer-based training, competency review and required employee health testing.
</li><li>Represent organization as outreach team member</li><li>
Attends coaches/parent meetings as available. -</li><li>
Provides athletic training services at sponsored sporting events. (Special Events).</li><li>
Seeks related tasks in down time and performs other duties as assigned. Supplemental hospital staffing in times of need.</li><li>
Coordinates pre- and post-participation exams and acquires protective equipment for athletes as needed.</li><li>
Maintains confidentiality of patient information. Comply with any and all policies regarding healthcare delivery as indicated and outlined within the Athletic Injury Management section of assigned school or school district.
</li><li>Assists school with management of infection risks &amp; protocols in athletics. Provides care in conjunction with DHEC and/or district guidelines.
</li><li>Performs other duties as assigned.</li></ul>
Supervisory/Management Responsibilities<ul><li>
This is a non-management job that will report to a supervisor, manager, director, or executive.</li></ul>
Minimum Requirements<ul><li>
Education - Bachelor's degree in Exercise Physiology, Athletic Training OR Physical Education w/ Athletic Training emphasis. Master's degree preferred.
</li><li>Experience - No previous experience required</li></ul>
In Lieu Of<ul><li>
NA</li></ul>
Required Certifications, Registrations, Licenses<ul><li>
BLS required.
</li><li>SC LLR Licensure as an Athletic Trainer is required for team members working in South Carolina.</li><li>
BOC (Board of Certification) for Athletic Training required.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Knowledge of office equipment</li><li>
Data entry and mathematical skills</li><li>
Knowledge of patient equipment such as vitals, suction, and defibrillators</li><li>
Knowledge of basic SM equipment</li><li>
Ability to think critically and make independent decisions regarding the assessment, treatment, rehabilitation and return to play decisions per state certification guidelines and concussion law.</li></ul>
Work Shift
Day (United States of America)
Location
Richland
Facility
3953 ATC - Midlands
Department
39531000 ATC - Midlands-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.</div>

Athletic Trainer Cert-College FT, Days

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Responsibility for initiating phone contact with discharged patients from specified units, conducting query on patient experience and recovery, and providing needed follow up to patients and/or family members. Coordinates patient responses requiring further intervention with appropriate Nurse Manager. Works independently and/or under indirect supervision of the Nurse Manager.
Remote position for SC Residents
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.</li><li>
Conduct non&ndash;face-to-face post-discharge outreach calls to patients within the CMS-required timeframe.</li><li>
Review discharge summaries, medication lists, and follow-up instructions prior to patient contact.</li><li>
Medication reconciliation and coordination support.</li><li>
Assess patient understanding of discharge plan, symptom management, and medication adherence.</li><li>
Records patient responses and advice provided, documents any variations. Provides appropriate follow up as indicated by patient responses and needs.</li><li>
Identify early signs of potential complications and escalate concerns to the provider or care team.</li><li>
Schedule appointments directly with the patient&rsquo;s primary care provider.</li><li>
Coordinate with front desk and clinical teams to secure timely appointment availability.</li><li>
Document all outreach attempts, patient interactions, and outcomes in the EHR according to Prisma Health and CMS requirements.</li><li>
Provide/Reinforce education provided at discharge, including when to contact the provider versus seek emergency care.</li><li>
Support readmission prevention efforts by ensuring appropriate follow-up and addressing barriers to care.</li><li>
Review and address open care gaps (e.g., hypertension control, diabetes monitoring, preventive screenings, wellness visits).</li><li>
Educate patients on the importance of completing overdue screenings or visits and assist in scheduling.</li><li>
Collaborate with providers, care coordinators, and case management teams to ensure continuity of care.</li><li>
Participate in team discussions and quality improvement initiatives related to department effectiveness and patient outcomes.</li><li>
Maintain awareness of required documentation and billing requirements to ensure compliance.</li><li>
Provide hypertension-focused education on home blood pressure monitoring, medication adherence, lifestyle modifications, and follow-up importance.</li><li>
Assess and intervene for elevated blood pressure readings or medication concerns by escalating to the provider and facilitating appropriate follow-up.</li><li>
Collects patient data and completes required forms with appropriate responses according to the unit standards; identifies patient's problems/needs and sets priorities; identifies problems requiring further referral and/or follow-up; observes and records latest diagnostic results; performs advanced nursing observations using critical thinking skills.</li><li>
Develops a plan for follow up care based on nursing process, and which incorporate the plans of other disciplines and continuing or emerging care needs; include the patient/family in developing or revising plan.</li><li>
Care provided conforms to accepted practice standards; provides correct telephonic care advice and other follow up instructions according to patient care standards; demonstrates understanding of age-related characteristics and needs of patients served; explains nursing procedures and discharge teaching in appropriate forms; evaluates care measures instituted; identifies situations that require immediate action and provides appropriate plan; understands and demonstrates respect for patient rights and confidentiality, and identifies mechanism for management of any ethical issues.</li><li>
Performs other duties as assigned.</li></ul><div><div>
Supervisory/Management Responsibilities<ul><li>
This is a non-management job that will report to a supervisor, manager, director or executive.</li></ul>
Minimum Requirements<ul><li>
Education - Associate degree in Nursing. Bachelor's degree in Nursing preferred.
</li><li>Experience - One (1) year experience as a registered nurse.</li></ul><div>
In Lieu Of<div><ul><li>
In lieu of an associate&rsquo;s degree in nursing (AD N), will accept an RN diploma or certificate with a current RN compact/multistate license recognized by the NCSBN Compact State or a license to practice as an RN in the state the team member is working.</li></ul>
Required Certifications, Registrations, Licenses<ul><li>
Holds a current RN compact/multistate license recognized by the NCSBN Compact State or is licensed to practice as an RN in the state the team member is working.</li></ul>
Knowledge, Skills and Abilities<ul><li>
N/A</li></ul></div></div></div></div>
Work Shift
Day (United States of America)
Location
Corporate
Facility
7002 Value-Based Care and Network Services
Department
70029261 Ambulatory Quality and Reliability
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.</div>

Registered Nurse (RN)- Population Health, Remote, Full-Time, Days

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Performs tasks of moderate to difficult complexity relating to both hospital and physician accounts. Handles a large volume of inbound calls. Responsible for also making outbound calls related to self-pay follow up on accounts. Assists patients with requests for information, complaints, and resolving issues. Responsible for data analysis and interpretation throughout all functions of revenue cycle, to determine reasons for denials, non-payment and overpayment, post/balance/correct electronic remittances, billing and follow-up of government payers and specialized accounts, analysis/correction of correct coding guidelines, preparation of accounts for appeal, review/analysis of insurance credit balances and analysis/movement of unapplied, unidentified, undistributed balances. Moderate to difficult levels of evaluation, analysis, decision making required in these roles.
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.</li><li>
Resolves billing concerns, addresses inquiries related to insurance concerns/matters, assist patients with MyChart while simultaneously establishing a rapport with our diverse field of patients. Reviews accounts to determine insurance coverage; obtains and corrects any missing or inaccurate information. Discusses patient responsibility, which includes educating patients on claim processing, deductible, coinsurance, and co-pays. Interacts with patients by making patients aware of payment options such as payment plans and financial assistance as well as how to apply for financial assistance if circumstance warrant. Ability to set up payment plans in MyChart based on patient's personal needs.
</li><li>Greets patients in a professional and courteous manner. Communicates clearly and professionally in both oral and written communication. Be clear and concise in all communication to ensure patients understand the information that is being communicated to them by the Customer Service Specialist. Maintains a high level of poise and professionalism in dealing with patients. Knows when to escalate a patient service issue real time. Research customer requests or issues, determines if further action is needed, forwards to appropriate party for resolution, and exercises good judgement to determine urgency of patient's need.
</li><li>Contacts payer and makes hard inquiries on account status if needed. Escalates problem accounts to the appropriate area(s). Documents billing activity on a patient's accounts according to departmental guidelines; ensures compliance with all applicable billing regulations and reports any suspected compliance issues to departmental leaders. Properly documents accounts clearly with indicators and activities so that tracking and trending can be prepared for any potential further analysis if needed.
</li><li>Ensures all work is compliant with privacy, HIPAA, and regulatory requirements.</li><li>
Participates in general or special assignments and attends all required training. Adheres to policies and procedures as required by Prisma Health and follows all compliant regulatory payer guidance.
</li><li>Answers all incoming calls from Prisma Health patients
</li><li>Performs other duties as assigned.</li></ul>
Supervisory/Management Responsibilities<ul><li>
This is a non-management job that will report to a supervisor, manager, director or executive.</li></ul>
Minimum Requirements<ul><li>
Education - High School diploma or equivalent OR post-high school diploma / highest degree earned</li><li>
Experience - Two (2) years billing, bookkeeping, and/or accounting experience</li></ul> 
In Lieu Of<ul><li>
NA</li></ul>
Required Certifications, Registrations, Licenses<ul><li>
NA</li></ul> 
Knowledge, Skills and Abilities<ul><li>
Knowledgeable of the job functions required for a A/R Follow-up Representative, Cash Posting Representative, Claims Clearinghouse Representative, Correspondence Representative, Credit Processing Specialist, Denial/Appeals Specialist, Payment Research Specialist and a Quality Assurance Specialist.
</li><li>Knowledgeable of the entire Revenue Cycle and Epic.</li></ul>
Work Shift
Day (United States of America)
Location
Patewood Outpt Ctr/Med Offices
Facility
7001 Corporate
Department
70019935 System Billing Office
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.</div>

Single Billing Office Customer Service Representative, FT, Days, - Remote

<div>Inspire health. Serve with compassion. Be the difference.
Job Summary
Collects specimens from patients and assumes responsibility for the safety and comfort of patients, following established standards and practices. Accessions samples into computer system for accurate testing and billing and obtains signed documents as needed. Reviews outstanding workload reports. Performs Point of Care testing and sample processing, if assigned.<div><div>
Essential Functions<ul><li>
All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.</li><li>
Verifies identification of patient and specimen. Properly labels specimens with required information. Uses correct alternate patient identification procedures if hospital armband is not available (outpatient, use of Typenex bracelets, etc.).
</li><li>Inputs and assesses information via the hospital and laboratory computer systems accurately and timely. Reviews collection lists, unreceived lists, tracking logs, and telephone log for completion of work. Takes appropriate action as needed. Instructs patients on preparation or collection for tests ordered and distributes collection containers when necessary. Organizes and prioritizes tasks and uses time efficiently.</li><li>
Follows safety procedures and responds correctly and immediately to safety violations and safety drills. Reports and documents immediately personal exposure to hazardous or infectious situations. Uses available PPE and safety equipment when needed; disinfects equipment as required. Assures patient safety is maintained throughout collection/procedure and knows notification process if patient has adverse reaction. Obeys all patient precautions at bedside or noted on order.</li><li>
Processes specimens for testing including identifying, sorting, aliquoting, centrifuging, and labeling specimens appropriately. Assures proper storage and retention of all specimens for their designated time. Packages and prepares specimens for transport while maintaining appropriate specimen temperature for stability.
</li><li>Restocks an item in use, assuring its availability to the next person/shift. Maintains work area in a clean, orderly manner. Monitors expiration dates of all supplies and reagents and follows established protocol. Participates in work unit action plans and supports department-based goals. Supports customer service, quality and financial initiatives in a positive and productive manner.</li><li>
Communicates with patients and guests in a timely and courteous manner. Uses positive interpersonal skills in all patient /customer interactions. Receives incoming calls, documents incoming requests for blood collection or other information, and coordinates collections as needed. Communicates pertinent information to other team members using approved communication methods.
</li><li>Performs account registrations and orders tests in multiple laboratory systems in a timely manner. Collects appropriate consents for preauthorizations and Advanced Beneficiary Notice as required. Completes clerical duties such as scanning of all relative patient data and tracking monthly workload performance. Records orders for lab tests and accurately provides appropriate reports to proper personnel according to compliance regulations. Communicates with and faxes information to physician offices concerning orders or billing information. Dispatches or arranges couriers for pickup. Floats to multiple client locations and patient service centers.</li><li>
Performs POC testing accurately if assigned, using established protocol and QC. Notifies appropriate caregiver of critical values.
</li><li>Instructs new employees and students in procedure, technique and theory as assigned and documents proficiency on checklist. Informs appropriate person of problems noted in an individual&rsquo;s training process.</li><li>
Performs other duties as assigned.</li></ul></div></div><div>
Supervisory/Management Responsibilities<div><ul><li>
This is a non-management job that will report to a supervisor, manager, director or executive.</li></ul></div><div><div>
Minimum Requirements<ul><li>
Education - High School diploma or equivalent or post-high school diploma</li><li>
Experience - Three (3) month phlebotomy certificate program</li></ul></div><div>
In Lieu Of<ul><li>
In lieu of the education and experience requirements noted above, previous phlebotomy experience or training in formal programs which include phlebotomy are qualified as candidates may be considered.</li></ul>
Required Certifications, Registrations, Licenses<div><ul><li>
 PBT(ASCP) - American Society of Clinical Pathology (OR)</li><li>
RPT(AMT) - American Medical Technologist (OR)</li><li>
CPT(ASPT) - American Society of Phlebotomy Technicians (OR)</li><li>
CPT(NHA) - National Health career Association (OR)</li><li>
CPT(ACA) - American Certification Agency for Healthcare Professionals (OR)</li><li>
CPT(NCCT) - National Center for Competency Testing (OR)</li><li>
CPT(NPCE) - National Phlebotomy Certification Examination (OR)</li><li>
CPT (NPA) - National Phlebotomy Association (OR)</li><li>
CPT (NAPT) - National Association of Phlebotomy Technicians (OR)</li><li>
CPT(NHCO) - National Healthcare Certification Organization</li></ul><div>
Knowledge, Skills and Abilities<ul><li>
Able to uses correct technique, policy, and protocol in collection and process of all specimens.
</li><li>Able to completes all required competencies in required time frame with documentation in personnel file. Completes required training for age specific patients. Participates in Continuing Education (CE) program annually.</li><li>
Knowledge of general phlebotomy equipment</li><li>
Interpersonal skills</li><li>
Communication skills</li><li>
Basic computer skills</li><li>
Data entry skills</li><li>
Ability to proof-read documents</li><li>
Effective at data conversion</li></ul></div></div></div></div></div>
Work Shift
Day (United States of America)
Location
Cancer Centers - Eastside
Facility
1008 Greenville Memorial Hospital
Department
10537011 Laboratory-General-CIEast
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Certified Phlebotomy Tech FT Days

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