Abrar Admin

ProCat Distribution Technologies

This position will be responsible for:<ul><li>Providing remote technical support to our warehouse-based customers using our software and hardware solutions.</li><li>Responding to customer related issues via phone or email</li><li>Managing help desk tickets in a timely manner</li><li>Ensuring proper documentation of customer interactions via in house ticketing software</li><li>Configuration of PCs, Android and Windows based wearables, handheld computers, label printers, and peripherals</li><li>Configuring, administering, and troubleshooting Cisco Webex, Active Directory, Microsoft 365 (Exchange Online, Entra ID, and related services), and internal ProCat network infrastructure to ensure secure, reliable, and efficient IT operations.</li><li>Limited travel, and some off-hours support are required</li><li>Position located in office in Gibbsboro, NJ</li></ul>Qualifications / Skills:<ul><li>2 Years Related Experience</li><li>Help Desk Experience is a plus</li><li>Warehouse Experience is a plus</li><li>Excellent communication skills</li><li>Good documentation skills</li><li>Detail oriented and strong organizational skills</li><li>Experience with Windows 7 and 10</li><li>Experience with Microsoft server operating systems</li><li>Experience with Microsoft SQL and Management Studio is a plus</li><li>Ability to troubleshooting LAN/WAN and networking hardware</li><li>Ability to diagnose and resolve basic hardware related issues</li><li>Ability to learn in house software to assist with customer trainings</li></ul>Job Type: Full-timePay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Experience:<ul><li>Network administration: 1 year (Preferred)</li><li>Help desk: 1 year (Preferred)</li><li>Technical support: 1 year (Preferred)</li><li>Warehouse: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Gibbsboro, NJ 08026 (Required)</li></ul>Work Location: In person

Technical Support Specialist

Join ProCat Distribution Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

ProCat Distribution Technologies

About Company

Technical Support Specialist