Qureos Mentor

Pyramid Global Hospitality

Pyramid Global Hospitality specializes in providing exceptional management and innovative solutions in the hospitality industry. They focus on partnership and tailored strategies to enhance profitability and customer service across various property types, including luxury and lifestyle resorts. Their experienced team is dedicated to understanding client objectives and delivering measurable results through comprehensive hotel management, business development, and cutting-edge technology. Pyramid Global is committed to fostering exceptional work environments and investing in talent to ensure ongoing excellence in service delivery.

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.
What you will have an opportunity to do:
The Manager of Spa, Salon, Fitness &amp; Recreation oversees the strategic direction, daily operations, and service excellence of all wellness and recreation departments. This leader is responsible for cultivating a high-performing, guest-focused team; ensuring operational integrity; and driving innovation and revenue growth across all service areas. The Manager maintains a strong presence on the floor, upholds luxury standards, and proactively identifies opportunities to elevate the guest experience. Through effective communication, cross-departmental collaboration, and expert knowledge of industry trends and departmental systems, this role ensures seamless operations, financial performance, and a consistently exceptional experience for guests and team members alike. All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures. 
 
JOB DUTIES:<ul><li>
Supervise Spa, Salon, Fitness, and Recreation staff, ensuring high-quality experiences for guests across all services and programs.</li><li>
Provide consistent coaching, mentoring, and performance management; address behavioral or performance issues promptly and professionally.</li><li>
Maintain expert-level proficiency in all departmental software systems, revenue tools, and booking platforms; train the team and leverage system capabilities to maximize efficiency and revenue generation.</li><li>
Implement creative and strategic initiatives to maximize revenue while upholding exceptional luxury service standards.</li><li>
Conduct recruiting, training, counseling, and performance evaluations, ensuring team accountability and engagement.</li><li>
Foster a culture of excellence, teamwork, and luxury service standards.</li><li>
Ensure proper cleaning, upkeep, and maintenance of all departments; conduct safety, efficiency, and integrity checks.</li><li>
Performs spa services on an as-needed basis to support operational needs.</li><li>
Assists the reception team with booking and coordinating spa/salon/fitness appointments, ensuring a seamless guest experience.</li><li>
Actively contributes to retail sales through product knowledge, guest engagement, and merchandising support.</li><li>
Leads the development and implementation of future recreation programs to enhance guest offerings and overall resort activity programming.</li><li>
Monitor inventory, place timely orders, and maintain adequate supply levels for all areas.</li><li>
Create and oversee staff schedules, timekeeping, and payroll; ensure accuracy and compliance.</li><li>
Evaluate operational workflows, identify gaps, and implement systems to prevent recurring issues.</li><li>
Plan, organize, and adapt programs for efficiency, participation, and guest satisfaction.</li><li>
Monitor departmental KPIs including revenue, guest satisfaction, and team performance; take corrective action as necessary.</li><li>
Meet and exceed budgetary revenue goals. Assist leadership with departmental budgeting, forecasting, and financial planning by providing data-driven insights and analysis.</li><li>
Work with leadership to align departmental goals with property objectives.</li><li>
Proactively develop new programs, services, and initiatives to maintain industry relevance and enhance the guest experience.</li><li>
Clearly communicate policies, procedures, and expectations to direct reports and other stakeholders.</li><li>
Maintain timely communication with guests, group planners, and team members.</li><li>
Exercise discretion and independent judgment when evaluating new programs, services, and ideas.</li><li>
Create and refine procedures to continuously elevate the guest experience while maintaining a culture of positivity and retention of luxury standards.</li><li>
Prepare and analyze daily/monthly department reports to track performance, identify trends, and recommend improvements.</li><li>
Ensure departmental compliance with inventory control, loss prevention, risk management, safety, and security.</li><li>
Coordinate fitness classes, member events, and other group activities.</li><li>
Ensure front-of-house operations (including spa reception and guest service touchpoints) are adequately staffed, trained, and supported to maintain seamless luxury service.</li><li>
Exercise discretion and independent judgment when evaluating new programs, new services and new ideas</li><li>
Stay abreast of property goals in order to create, support and present departmental goals to executive leadership</li><li>
Continue to learn and be on the forefront of new technology for the Hotel, Spa, Salon, Fitness &amp; Recreation industry, be an expert in your field.</li><li>
Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards</li><li>
Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience</li><li>
Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest&rsquo;s satisfaction</li><li>
Develop collaborative relationships and synergy with all support departments such as Convention Sales &amp; Services, Facilities, Security, Front Services, Front Office, F&amp;B, Golf Course and Executive Offices</li><li>
Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management</li><li>
Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy</li><li>
Perform other functions as needed</li></ul>
What are we looking for?<h2 class="jobSectionHeader">
MINIMUM REQUIREMENTS:</h2>
Combination of Education and Experience will be considered. Sunseeker Resort performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.
Required:
<ul><li>At least 21 years of age.</li><li>
Must hold a current, valid Florida Massage License.</li><li>
At least 2-3 years in departmental leadership role.</li><li>
At least 3-4 years in Spa and/or a combination of Salon, Fitness &amp; Recreation experience.</li><li>
Working knowledge of fitness facility standards, equipment, class and recreation trends, appointment systems and strategies, and reception desk systems.</li><li>
Ability to lead and mentor a team.</li><li>
Able to communicate in English, in both written and verbal forms.</li></ul>
Preferred:
<ul><li>Current Fitness certifications.</li><li>
Cosmetology / Esthetician License.</li><li>
Previous experience working in a resort or similar luxury facility.</li><li>
Forbes experience or knowledge.</li><li>
CPR and AED Certified.</li></ul>
OTHER MINIMUM REQUIREMENTS:
<ul><li>Ability to work varied shifts, including weekends and holidays.</li><li>
Working knowledge of Microsoft Office.</li><li>
Excellent customer service skills.</li><li>
Ability to function well under pressure, manage multiple priorities, and meet established deadlines.</li><li>
Must possess mature personal discretion and sound judgment.</li><li>
Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.</li><li>
Excellent organizational, analytical and project management skills, with particular attention to quality and detail.</li><li>
Interpersonal skills to deal effectively with all business contacts.</li><li>
Professional appearance and demeanor.</li></ul>
Compensation:<ul><li></li></ul>Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Manager of Spa & Fitness

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock &amp; Roll Hall of Fame, as well as the area&rsquo;s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.
What you will have an opportunity to do:
We are looking for a highly motivated Banquet Set-Up Attendant - Part-time to join our team!
This individual will help to direct the set up and preparation of banquet rooms for banquet functions, as well as clear and tear down banquet rooms at the end of the function.
If you have experience with setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!
Your role:<ul><li>
Assemble and arrange conference equipment in conference rooms per event order and to the standard set by Conference Services management.</li><li>
Daily thorough cleaning of classrooms, ballrooms and team rooms following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies.</li><li>
Refreshes meeting rooms during meal and coffee breaks</li><li>
Completes special projects as directed by department management.</li><li>
Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites</li><li>
Bus tables and re-set them as needed</li><li>
Resolve guests&rsquo; issues and create an amazing experience</li><li>
Communicate and maintain a positive relationship with culinary and stewarding staff</li><li>
Maintain an awareness of all functions, events and meetings taking place at any given time</li></ul>
What are we looking for?<ul><li>
Someone who is at least 18 years of age</li><li>
Someone who can accurately follow instructions, both verbally and written</li><li>
Someone who is highly detailed orientated</li><li>
Someone comfortable working in a fast-paced environment</li><li>
Someone with excellent communication skills</li><li>
Someone who thrives in working in a teamwork environment</li><li>
Someone with a flexible schedule that may include evenings, weekends and holidays</li><li>
Someone who is a problem solver</li><li>
Someone with a passion for creating an exceptional experience for all guests</li><li>
Someone who is comfortable with being on their feet throughout the shift, with intermittent periods of walking and stair climbing.</li><li>
Someone who is comfortable with being able to frequently lift and carry up to 50 lbs. at shoulder height and frequently lifting and carrying up to 50 lbs.</li><li>
Someone who is able to bend, squat, push and pull frequently</li></ul>
Compensation:
$5.85<ul><li></li></ul>$5.85
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Banquet Set up-PT

<div>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
Welcome to the Virginia Guesthouse 
Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike. 
We&rsquo;re building a team that&rsquo;s as welcoming and dynamic as the guests we&rsquo;ll serve. Whether you&rsquo;re an experienced hospitality professional or just starting your career, you&rsquo;ll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment. 
If you&rsquo;re passionate about hospitality and ready to shape the guest experience from day one, join us&mdash;and be part of something special at the Virginia Guesthouse.
What you will have an opportunity to do:
Responsible for the preparation and service of beverages, maintaining cleanliness and providing excellent customer service<ul><li>
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation</li><li>
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays</li><li>
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation</li><li>
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication</li><li>
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients</li><li>
Available to perform many different tasks within the store during each shift</li></ul>
Required Knowledge, Skills and Abilities<ul><li>
Ability to learn quickly</li><li>
Ability to understand and carry out oral and written instructions and request clarification when needed</li><li>
Strong interpersonal skills</li><li>
Ability to work as part of a team</li><li>
Ability to build relationships</li></ul>
What are we looking for?<ul><li><ul><li>Able to carry and move items weighing up to 20 pounds.</li><li>Strong communication and multitasking skills.</li><li>Knowledge of all types of coffee beverages.</li><li>Must be able to bend, twist, lift and stand for the shift worked.</li></ul></li></ul>
Compensation:<ul><li></li></ul>Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<h3 class="jobSectionHeader">
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</h3></div>

Barista

<div>
 
 Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
 
 
 
 
 Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
 
 
 
 
 Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
 
 
 
 
 Check out
 
 
 this video
 
 
 for more information on our great company!
 
 
 
 
 About Our Property
 
 
 
 The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the &ldquo;Jewel of the Desert&rdquo; since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf&eacute;, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel &amp; Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world&rsquo;s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
 
 
 
 What You Will Have An Opportunity To Do
 
 
 
 The
 
 Overnight Front Desk Agent
 
 will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and check-out process.
 
 
 
 Essential Functions
 
 
 
 <ul>
 <li>
 Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary. Handle the recognition, retrieval, verbal confirmation, credit and closing steps of the check-in / checkout process according to department standards.
 </li>
 <li>
 Stay up-to-date on room rates, packages, help promote special packages, discounts. Know all room rates.
 </li>
 <li>
 Develop a working knowledge of PBX, Concierge and Reservations.
 </li>
 <li>
 Maintain the cleanliness and neatness of the Front Desk area.
 </li>
 <li>
 Handle guest inquiries ensuring high quality service standards and guest satisfaction.
 </li>
 <li>
 When assigned to night / 3rd shift, produce reports and perform system updates to ensure revenues and guest data is recorded for the appropriate business day and ready for the subsequent business day.
 </li>
 <li>
 Ensure that the Front Desk checklist is completed each shift including required report attachments.
 </li>
 <li>
 Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
 
 
 </li>
 </ul>
 This is a
 
 full-time
 
 position, and you must be available to work weekdays, weekends and holidays. The shift is from 10:30pm-7am.
 
 
 
 What are we looking for?
 
 
 
 EDUCATION
 
 
 <ul>
 <li>
 High School graduate or equivalent
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Prior customer service experience, required
 </li>
 <li>
 Experience with handling cash, preferred
 </li>
 <li>
 Prior luxury hotel experience, preferred
 </li>
 <li>
 Prior Front Desk experience, preferred
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
 
</div>

Overnight Front Desk Agent (Full-Time) - Arizona Biltmore

Join Pyramid Global Hospitality and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Pyramid Global Hospitality

About Company

Manager of Spa & Fitness

Banquet Set up-PT

Barista

Overnight Front Desk Agent (Full-Time) - Arizona Biltmore