Qureos Mentor

Pyramid Global Hospitality

Pyramid Global Hospitality specializes in providing exceptional management and innovative solutions in the hospitality industry. With a focus on partnership and tailored strategies, they aim to enhance profitability and customer service for their clients. Their expertise spans investment, asset management, and operations across various property types, including luxury and lifestyle hotels. Committed to cultivating a positive work environment, Pyramid Global invests in its team to ensure excellence and adaptability in a dynamic market.

<div></div><div><div><div>Location: Riverside, California, 92501</div></div><div><div>
Job Type: Full time</div></div><div><div>
Category: Other Operations</div></div><div><div>
Job ID: R0064616</div></div><div><div>
$70500.00 - $80000.00</div></div><div><div>
widget: Regular</div></div><div><div>
Mission Inn Hotel &amp; Spa</div></div></div>
<br><div><p>Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts &amp; Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.</p><p><br>
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.</p><p><br>
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond&eacute; Nast Traveler, Forbes Travel Guide, and U.S. News &amp; World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.</p><p></p><p>
About our property:</p><p></p>
Welcome to The Mission Inn Hotel &amp; Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.<br>
<br>
At The Mission Inn Hotel &amp; Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you&rsquo;ll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.<br>
<br>
We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you&rsquo;ll find a supportive culture where your contributions are impactful and recognized.<br>
<br>
Joining our team means becoming part of a people-first culture where your development and success are a priority. If you&rsquo;re ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel &amp; Spa and apply today.<p></p><p>
What you will have an opportunity to do:</p><h2 class="jobSectionHeader"><b>
POSITION SUMMARY</b></h2><p>
The Spa &amp; Retail Manager is responsible for the overall leadership, operation, and financial performance of The Spa at Mission Inn Hotel &amp; Spa. This position oversees daily spa operations, guest experience standards, employee development, and financial performance while directing the spa boutique merchandising and retail buying program.</p><p>
The Spa &amp; Retail Manager is responsible for cultivating exceptional guest experiences, maximizing service and retail revenue, maintaining operational excellence, and curating a luxury retail collection that reflects the distinctive heritage, wellness philosophy, and luxury positioning of Mission Inn Hotel &amp; Spa. The successful candidate will combine strong hospitality leadership, financial acumen, merchandising expertise, and a passion for wellness and luxury guest service.</p><p></p><h2 class="jobSectionHeader"><b>
ESSENTIAL FUNCTIONS</b></h2><h3 class="jobSectionHeader"><b>
Spa Operations &amp; Guest Experience</b></h3><ul><li>
Provide leadership and oversight for all daily spa operations, ensuring exceptional guest experiences and service delivery.</li><li>
Manage guest flow, appointment scheduling, facility presentation, and adherence to established service standards.</li><li>
Maintain a visible presence within the spa to support associates and promptly address guest concerns.</li><li>
Ensure compliance with Pyramid Global Hospitality standards, property policies, health regulations, sanitation requirements, and safety protocols.</li><li>
Partner with hotel leadership to develop occupancy-based promotions, packages, and special events that support revenue objectives.</li><li>
Monitor guest satisfaction metrics and implement continuous improvement initiatives.</li></ul><h3 class="jobSectionHeader"><b>
Team Leadership &amp; Development</b></h3><ul><li>
Recruit, train, supervise, coach, and develop spa associates, including concierge staff, attendants, therapists, estheticians, and nail technicians.</li><li>
Foster a positive and collaborative work environment focused on engagement, accountability, and professional growth.</li><li>
Conduct performance evaluations and provide ongoing coaching and feedback.</li><li>
Ensure proper staffing levels to meet operational demands while maintaining labor productivity goals.</li><li>
Promote compliance with company policies, procedures, and service standards.</li></ul><h3 class="jobSectionHeader"><b>
Retail Buying &amp; Merchandising</b></h3><ul><li>
Develop and execute the spa retail merchandising strategy across skincare, wellness, apparel, jewelry, gifts, and specialty product categories.</li><li>
Identify, evaluate, and purchase merchandise consistent with the Mission Inn luxury brand experience.</li><li>
Establish and maintain relationships with vendors, manufacturers, and distributors.</li><li>
Negotiate pricing, product introductions, and purchasing opportunities.</li><li>
Analyze sales performance, inventory levels, product trends, and gross margin performance to maximize profitability.</li><li>
Design and maintain visually compelling retail displays and merchandising presentations.</li><li>
Coordinate seasonal campaigns, trunk shows, promotional events, and product launches.</li></ul><h3 class="jobSectionHeader"><b>
Financial Management</b></h3><ul><li>
Assist with preparation of annual budgets, forecasts, and monthly financial reviews.</li><li>
Analyze service revenue, retail sales, labor costs, and departmental profitability.</li><li>
Develop and implement action plans to achieve revenue and expense targets.</li><li>
Review invoices, purchase orders, inventory reports, and receiving documentation for accuracy.</li><li>
Monitor payroll, productivity, labor utilization, and operating expenses.</li><li>
Maintain inventory controls and support loss prevention initiatives.</li></ul><h3 class="jobSectionHeader"><b>
Administrative Responsibilities</b></h3><ul><li>
Maintain operational policies, procedures, and spa Standard Operating Procedures (SOPs).</li><li>
Ensure accurate recordkeeping, inventory documentation, vendor files, and departmental reporting.</li><li>
Support onboarding, training, compliance, and performance management programs.</li><li>
Utilize spa management systems and reporting tools to measure operational effectiveness and business performance.</li></ul><p></p><h2 class="jobSectionHeader"><b>
SUPERVISORY RESPONSIBILITIES</b></h2><p>
This position directly supervises Spa Concierge Associates, Spa Attendants, Licensed Therapists, Estheticians, Nail Technicians, and other assigned spa personnel.</p><p>
Responsibilities include interviewing, hiring, training, scheduling, coaching, discipline, performance management, recognition, and employee development in accordance with company policies and applicable employment laws.</p><p></p><h2 class="jobSectionHeader"><b>
QUALIFICATIONS</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Minimum three (3) to five (5) years of progressive leadership experience within spa, wellness, luxury hospitality, or resort operations.</li><li>
Minimum two (2) years of retail buying, merchandising, boutique management, or retail operations experience preferred.</li><li>
Strong knowledge of spa services, wellness products, skincare lines, and luxury retail trends.</li><li>
Experience managing inventory systems, purchasing processes, and point-of-sale systems.</li><li>
Demonstrated ability to lead and motivate teams in a fast-paced hospitality environment.</li><li>
Excellent communication, interpersonal, organizational, and problem-solving skills.</li><li>
Strong financial and analytical capabilities.</li><li>
Proficiency in Microsoft Office applications and spa management software systems.</li><li>
Ability to work flexible schedules including evenings, weekends, holidays, and special events.</li></ul><h3 class="jobSectionHeader"><b>
Preferred Qualifications</b></h3><ul><li>
Luxury hotel, destination resort, or Forbes-rated spa experience.</li><li>
Experience with boutique merchandising and luxury visual presentation.</li><li>
Established industry relationships with spa, wellness, skincare, and lifestyle vendors.</li><li>
Experience launching or managing luxury retail product lines.</li><li>
Professional certifications related to spa management, retail merchandising, wellness, or hospitality management.</li></ul><p></p><h2 class="jobSectionHeader"><b>
WORK REQUIREMENTS</b></h2><p>
This position requires frequent standing, walking, bending, reaching, and movement throughout the spa and retail environments. The individual must be able to lift, carry, and move merchandise, supplies, and equipment weighing up to 25 pounds on an occasional basis.</p><p>
Work is performed in spa, retail, administrative, and public guest environments. The role requires the ability to respond effectively to guest and operational needs in a dynamic hospitality setting while maintaining a professional appearance and demeanor consistent with Mission Inn Hotel &amp; Spa and Pyramid Global Hospitality standards.</p><p></p><h3 class="jobSectionHeader"><b>
MISSION STATEMENT</b></h3><p>
Mission Inn Hotel &amp; Spa is committed to delivering exceptional hospitality experiences through luxury service, wellness excellence, and memorable guest interactions. The Spa Manager &amp; Retail Buyer plays a critical role in supporting this commitment while enhancing both the spa operation and boutique retail experience.</p><p></p><p><b>
What are we looking for?</b></p><p></p><p><b>
Compensation:</b></p>
$70500.00<ul><li></li></ul>$80000.00<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Spa & Retail Manager

<div></div><div><div><div>Location: Fort Wayne, Indiana, 46802</div></div><div><div>
Job Type: Full time</div></div><div><div>
Category: Food &amp; Beverage</div></div><div><div>
Job ID: R0064626</div></div><div><div>
$ - $</div></div><div><div>
widget: Regular</div></div><div><div>
The Bradley</div></div></div>
<br><div><p>Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts &amp; Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.</p><p><br>
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.</p><p><br>
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Cond&eacute; Nast Traveler, Forbes Travel Guide, and U.S. News &amp; World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.</p><p></p><p>
About our property:</p><p></p>
 Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.<p></p><p>
What you will have an opportunity to do:</p><p>
We are looking for someone passionate about the culinary arts to join our Culinary team. This individual must be creative, motivated, and passionate about growing their talents in the kitchen!
</p><p></p><p>Successful candidates for this role will have previous experience working in a professional kitchen environment, with a strong desire to learn, to develop skills and work with the culinary leadership team to create menus which reflect seasonal availability and concept of the restaurant.</p><p></p><p>
The Cook assists the Chef in production and fabrication of food products for kitchen preparation, cafeteria, banquet cooking, dining room, and fine dining. The Cook will maintain a passive leadership role in maintaining adequate production level form the Kitchen staff.
</p><p></p><p>If you have a passion for the Culinary arts and are looking to join a team where you can develop your skills and grow a career, then we want you!
</p><p></p><p>Your Role:</p><ul><li>
You will develop your knowledge and skills in various cooking procedures and methods (grill, saut&eacute; and fry)</li><li>
You will have the opportunity to experience using knives and various kitchen equipment</li><li>
You will reach and recreate recipes</li><li>
You will be consistent on all food preparation</li><li>
You will learn how to minimize food waste through cross utilization</li><li>
You will have the opportunity to work with a world class culinary team</li><li>
You will create workstations with all needed ingredients and cooking equipment</li><li>
You will prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat)</li><li>
You will keep a sanitized and orderly environment in the kitchen</li><li>
You will ensure all food and other items are stored properly</li><li>
You will be responsible for the quality of ingredients</li></ul><p></p><p><b>
What are we looking for?</b></p><ul><li>
Active Food handler&rsquo;s certification or the ability to get it</li><li>
Must be willing to work a variety of day/night and weekend shifts</li><li>
Requires strong organizational skills</li><li>
Must be able to work independently</li><li>
Able to be on your feet for long periods of time</li><li>
Able to lift at least 50 pounds</li><li>
At least 21 years of age</li><li>
Have a desire to exceed expectations</li><li>
An energetic personality</li></ul><p></p><p><b>
Compensation:</b></p>
$<ul><li></li></ul>$<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Line Cook - Birdie's Rooftop

<div><p><b>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
</b></p><p></p><p><b>Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</b></p><p></p><p><b>
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
</b></p><p></p><p><b>Check out </b><b>this video</b><b> for more information on our great company!</b></p><p></p><p>
About our property:</p><p></p>
As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museams including the Rock &amp; Roll Hall of Fame, as well as the area&rsquo;s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.<p></p><p>
What you will have an opportunity to do:</p><p>
We are looking for a highly motivated Banquet Set-Up Attendant - Part-time to join our team!
</p><p></p><p>This individual will help to direct the set up and preparation of banquet rooms for banquet functions, as well as clear and tear down banquet rooms at the end of the function.
</p><p></p><p>If you have experience with setting up banquet events, enjoy making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!</p><p></p><p>
Your role:</p><ul><li>
Assemble and arrange conference equipment in conference rooms per event order and to the standard set by Conference Services management.</li><li>
Daily thorough cleaning of classrooms, ballrooms and team rooms following proper cleaning standards including the removal of trash from meeting spaces and the restocking of meeting room supplies.</li><li>
Refreshes meeting rooms during meal and coffee breaks</li><li>
Completes special projects as directed by department management.</li><li>
Moves convention material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms or suites</li><li>
Bus tables and re-set them as needed</li><li>
Resolve guests&rsquo; issues and create an amazing experience</li><li>
Communicate and maintain a positive relationship with culinary and stewarding staff</li><li>
Maintain an awareness of all functions, events and meetings taking place at any given time</li></ul><p></p><p><b>
What are we looking for?</b></p><ul><li>
Someone who is at least 18 years of age</li><li>
Someone who can accurately follow instructions, both verbally and written</li><li>
Someone who is highly detailed orientated</li><li>
Someone comfortable working in a fast-paced environment</li><li>
Someone with excellent communication skills</li><li>
Someone who thrives in working in a teamwork environment</li><li>
Someone with a flexible schedule that may include evenings, weekends and holidays</li><li>
Someone who is a problem solver</li><li>
Someone with a passion for creating an exceptional experience for all guests</li><li>
Someone who is comfortable with being on their feet throughout the shift, with intermittent periods of walking and stair climbing.</li><li>
Someone who is comfortable with being able to frequently lift and carry up to 50 lbs. at shoulder height and frequently lifting and carrying up to 50 lbs.</li><li>
Someone who is able to bend, squat, push and pull frequently</li></ul><p></p><p><b>
Compensation:</b></p>
$5.85<ul><li></li></ul>$5.85<p></p><p>
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Banquet Set up-PT

<div><p><b>Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
</b></p><p></p><p><b>Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.</b></p><p></p><p><b>
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
</b></p><p></p><p><b>Check out </b><b>this video</b><b> for more information on our great company!</b></p><p></p><p>
About our property:</p><p></p>
Welcome to the Virginia Guesthouse<br>
Opening in April 2026, the Virginia Guesthouse is a 214-room hotel featuring 25,000 square feet of conference and event space located on the beautiful Grounds of the University of Virginia. Making its debut in the spirited WAHOO community, the Guesthouse will offer a vibrant and inspiring setting for guests, conference attendees, faculty, and students alike.<br>
We&rsquo;re building a team that&rsquo;s as welcoming and dynamic as the guests we&rsquo;ll serve. Whether you&rsquo;re an experienced hospitality professional or just starting your career, you&rsquo;ll have the opportunity to learn, grow, and make a meaningful impact in a supportive, people-first environment.<br>
If you&rsquo;re passionate about hospitality and ready to shape the guest experience from day one, join us&mdash;and be part of something special at the Virginia Guesthouse.<p></p><p>
What you will have an opportunity to do:</p><p></p><p>
Responsible for the preparation and service of beverages, maintaining cleanliness and providing excellent customer service</p><ul><li>
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation</li><li>
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays</li><li>
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation</li><li>
Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication</li><li>
Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients</li><li>
Available to perform many different tasks within the store during each shift</li></ul><p><b>
Required Knowledge, Skills and Abilities</b></p><ul><li>
Ability to learn quickly</li><li>
Ability to understand and carry out oral and written instructions and request clarification when needed</li><li>
Strong interpersonal skills</li><li>
Ability to work as part of a team</li><li>
Ability to build relationships</li></ul><p></p><p><b>
What are we looking for?</b></p><ul><li><ul><li>Able to carry and move items weighing up to 20 pounds.</li><li>Strong communication and multitasking skills.</li><li>Knowledge of all types of coffee beverages.</li><li>Must be able to bend, twist, lift and stand for the shift worked.</li></ul></li></ul><p></p><p><b>
Compensation:</b></p><ul><li></li></ul><p></p><p>Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p></p><h3 class="jobSectionHeader"><b><i>
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.</i></b></h3></div>

Barista

<div>
 <strong>
  Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
  <br/>
  <br/>
 </strong>
 <strong>
  Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
  <br/>
  <br/>
 </strong>
 <strong>
  Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
  <br/>
  <br/>
 </strong>
 <strong>
  Check out
 </strong>
 <strong>
  this video
 </strong>
 <strong>
  for more information on our great company!
  <br/>
  <br/>
 </strong>
 <strong>
  About Our Property
  <br/>
  <br/>
 </strong>
 The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the &ldquo;Jewel of the Desert&rdquo; since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf&eacute;, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel &amp; Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world&rsquo;s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here. Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
 <br/>
 <br/>
 <strong>
  What You Will Have An Opportunity To Do
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Overnight Front Desk Agent
 </strong>
 will be responsible for acting as the representative of the Arizona Biltmore to all guests, ensuring that the highest standards of service are upheld and guest expectations are met throughout the check-in and check-out process.
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Register guests and assign rooms, accommodate special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary. Handle the recognition, retrieval, verbal confirmation, credit and closing steps of the check-in / checkout process according to department standards.
  </li>
  <li>
   Stay up-to-date on room rates, packages, help promote special packages, discounts. Know all room rates.
  </li>
  <li>
   Develop a working knowledge of PBX, Concierge and Reservations.
  </li>
  <li>
   Maintain the cleanliness and neatness of the Front Desk area.
  </li>
  <li>
   Handle guest inquiries ensuring high quality service standards and guest satisfaction.
  </li>
  <li>
   When assigned to night / 3rd shift, produce reports and perform system updates to ensure revenues and guest data is recorded for the appropriate business day and ready for the subsequent business day.
  </li>
  <li>
   Ensure that the Front Desk checklist is completed each shift including required report attachments.
  </li>
  <li>
   Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency, and demonstrate this knowledge by acting appropriately in the event of an emergency.
   <br/>
   <br/>
  </li>
 </ul>
 This is a
 <strong>
  full-time
 </strong>
 position, and you must be available to work weekdays, weekends and holidays. The shift is from 10:30pm-7am.
 <br/>
 <br/>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 EDUCATION
 <br/>
 <br/>
 <ul>
  <li>
   High School graduate or equivalent
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prior customer service experience, required
  </li>
  <li>
   Experience with handling cash, preferred
  </li>
  <li>
   Prior luxury hotel experience, preferred
  </li>
  <li>
   Prior Front Desk experience, preferred
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 <br/>
 <br/>
 <em>
  Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years &amp; depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
 </em>
</div>


Overnight Front Desk Agent (Full-Time) - Arizona Biltmore