Qureos Mentor

Race Communications

<div>Location: Remote: California.
Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.
100% Company-Paid Medical and Dental Benefits
Free Fiber Internet Service
Comp: $22-$26 USD per hour
Who We Are:
We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.
Position Impact:
The Dispatch 4 role supports Field Operations installation initiatives by coordinating closely with the Dispatch team and Field Operations management to ensure accurate planning, auditing, scheduling, and timely execution of field work. This position is responsible for overseeing and auditing the Field Technician Gantt schedule, maintaining clear visibility into technician assignments, task sequencing, and timelines, and proactively identifying, escalating, and resolving scheduling conflicts or constraints as they occur, acting as a key liaison between Dispatch and Field Operations, the Dispatch 4 handles escalated scheduling issues, drives cross-functional collaboration, optimizes technician utilization, expedites drops and installations, and ensures continued alignment with service level commitments.
Success in this role requires the ability to work independently and collaboratively in a fast-paced, dynamic environment, communicate effectively with internal teams and external partners, and maintain a professional, solutions-oriented approach while managing changing priorities and real-time scheduling challenges.
Requirements
Qualifications and Experience:
<ul><li>Eligibility for U.S. employment without sponsorship</li><li>Minimum of 18 years of age</li><li>High School Diploma or GED required; equivalent combination of education and experience considered</li><li>Minimum of 3&ndash;5 years of experience in dispatch operations, preferably within the telecommunications industry</li><li>Minimum of 3&ndash;5 years of experience using Salesforce or equivalent CRM / dispatch systems</li><li>Demonstrated understanding of dispatching best practices and field service coordination</li><li>Proven geographical knowledge of service areas and ability to read maps</li><li>Understanding of safety regulations and industry best practices related to field service operations</li><li>Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs</li><li>Ability to communicate effectively in English (speaking, reading, writing, comprehension)</li><li>Proficiency in Spanish is desirable</li></ul>
Skills:<ul><li>Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications</li><li>Functional use of common office equipment, computers, and office software</li></ul>
Essential Duties and Responsibilities:
Scheduling Oversight and Gantt Management<ul><li>Oversee, maintain, and audit the Field Technician Gantt schedule to ensure accuracy, visibility, and alignment with operational priorities</li><li>Ensure proper task sequencing, technician assignments, and timeline integrity across all scheduled work</li><li>Identify scheduling risks, conflicts, and constraints and take proactive action to mitigate impacts</li></ul>
Escalation and Issue Resolution<ul><li>Serve as a primary escalation point for complex or high-impact scheduling issues</li><li>Analyze root causes of scheduling disruptions and implement corrective actions</li><li>Communicate scheduling impacts, resolutions, and updates clearly to Dispatch and Field Operations leadership</li></ul>
Dispatch and Field Operations Coordination<ul><li>Act as a liaison between Dispatch, Field Supervisors, and Operations leadership to ensure schedule readiness and execution</li><li>Support Field Supervisors with real-time updates on job readiness and technician availability</li><li>Participate in planning sessions to align scheduling priorities with operational initiatives</li></ul>
Service Request and Call Management<ul><li>Receive incoming service requests and assign technicians based on skills, availability, and location</li><li>Monitor technician status and adjust schedules as needed to maintain service commitments</li><li>Keep internal stakeholders informed of scheduling changes and service impacts</li></ul>
Monitoring, Reporting, and Documentation<ul><li>Monitor active jobs to ensure timely completion and escalate risks to SLA compliance</li><li>Maintain accurate scheduling documentation, reports, and status updates</li><li>Ensure CRM and dispatch systems reflect current and accurate scheduling information</li></ul>
Continuous Improvement<ul><li>Identify opportunities to improve scheduling efficiency, workflow accuracy, and field utilization</li><li>Contribute to process improvements that enhance service delivery and operational performance</li></ul>
Work Schedule and Availability<ul><li>Be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs</li><li>This role supports 24/7 service reliability and may require immediate response outside of normal scheduled hours</li></ul>
Additional duties as required.
Benefits
Why Join Our Team:<ul><li><ul>
<li>
Join a tight-knit crew&mdash;no faceless corporation vibes here</li>
<li>Growth potential: promotions and new challenges are part of our DNA</li>
<li>Competitive base salary</li>
<li>Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)</li>
<li>Free fiber internet service for all employees living in our service area</li>
<li>A culture built on integrity, mutual respect, and a shared purpose</li>
</ul></li></ul>
Call to Action:<ul><li>
Let's chat. If you're ready to move forward, click &quot;Apply&quot; below, our team can't wait to meet you.</li></ul></div>

Dispatcher 4 - Remote - CA Only

<div>Department: Customer Support
Location: Remote: California.
Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required.
Comp: $18 to $24 USD per hour
About Us:
As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won&rsquo;t, serving over 30 communities across the state.
Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come.
Summary:
The Dispatcher plays a critical role in coordinating and managing the efficient deployment of field service personnel and resources. This position involves scheduling, routing, and dispatching teams to meet customer needs and service requirements promptly. The Dispatcher monitors real-time operations, adjusts schedules as needed, and communicates effectively with field staff to resolve any issues or delays. They are responsible for maintaining accurate records, ensuring compliance with company policies and safety regulations, and optimizing routes to enhance productivity. 
Qualifications and Experience:<ul>
<li>
Eligibility for US Employment without sponsorship</li>
<li>Minimum of 18 years of age</li>
<li>High School Diploma or GED or equivalent combination of education and experience is required</li>
<li>Minimum of 1-2 years&rsquo; experience in dispatch operations, preferably in the telecom industry</li>
<li>Minimum of 1-2 years&rsquo; Salesforce or equivalent required</li>
<li>Familiarity of dispatching best practices, with hands-on experience using dispatch software and tools to optimize operations required</li>
<li>Understanding of safety regulations and industry best practices related to field service operations and logistics management required</li>
<li>Proven geographical knowledge of service area and ability to read maps required</li>
<li>Ability to work flexible hours, including evenings and weekends, as scheduled</li>
<li>Must be able to type 40 words per minute</li>
<li>The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication</li>
<li>Proficiency in Spanish Language desirable</li>
</ul>
Requirements
Essential Duties and Responsibilities:
Service Request Management:<ul>
<li>Receives incoming service requests from customers</li>
<li>Assigns appropriate technicians based on skills, availability, and location</li>
<li>Monitors technician status and keeps customers informed of ETA and service updates</li>
<li>Maintains accurate records of service calls, including details and technician information</li>
</ul>Service Call Monitoring and Resolution:<ul>
<li>Monitors service calls to ensure timely resolution and escalates issues as needed</li>
<li>Coordinates with other departments to meet service level agreements</li>
<li>Maintains records of technician availability and adjusts schedules when necessary</li>
</ul>Dispatch Operations and Administration:<ul>
<li>Performs administrative tasks related to dispatch operations (data entry, filing, report generation)</li>
<li>Ensures compliance with company policies and procedures related to service calls, technician safety, and customer service</li>
</ul>Continuous Improvement:<ul><li>
Continuously monitors dispatch operations for opportunities to improve efficiency, quality, and customer satisfaction</li></ul>
Work Schedule and Availability:<ul><li>
Ability to work flexible hours, including evenings and weekends, as scheduled</li></ul> 
Other duties as necessary may include but are not limited to:<ul>
<li>Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal setting</li>
<li>Be available to participate in internal or external meetings, special functions, and professional development opportunities</li>
<li>Cross-train and share knowledge with other team members</li>
<li>Support routine tasks</li>
<li>Maintain a professional appearance, hygiene, and demeanor</li>
<li>Performs other related duties as assigned by management</li>
</ul>Benefits
Why You'll Love Working Here:<ul>
<li>Incredible Benefits: 100% Employer-Paid premiums for medical, dental, vision, and life insurance.</li>
<li>Invest in Your Future: 401(k) with a 100% company match up to 4%.</li>
<li>Time to Recharge: Generous Paid Time Off (PTO), including your birthday.</li>
<li>Stay Connected: Free Race high-speed internet and phone service where available.</li></ul></div>

Dispatcher 3 - Remote - CA only

Join Race Communications and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Race Communications

About Company

Dispatcher 4 - Remote - CA Only

Dispatcher 3 - Remote - CA only