Qureos Mentor

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 374 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
 
 
 When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition &amp; prompt cordial attention from arrival through departure
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 <li>
 Manage and supervise the lounge during operating hours
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 Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
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 Meet and greet all guests personally
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 Oversee maintenance of efficient repeat guest history system
 </li>
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 Promote Inter-Hotel sales and in-house facilities
 </li>
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 Perform such functions to include but not be limited to:
 </li>
 <ul>
 <li>
 Prepare Raffles Club guest welcome letters
 </li>
 <li>
 Monitor guest comment cards and feedback
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 <li>
 Attend to special requests by guests
 </li>
 </ul>
 <li>
 Handle guest complaints and refer them as necessary, follow up on corrective action
 </li>
 <li>
 Compile, analyze and control Raffles Club costs and inventory
 </li>
 <li>
 Prepare requisitions for amenities on a timely basis
 </li>
 <li>
 Ensuring and maintain entire range of services offered for the Raffles Club Lounge
 </li>
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 Appraise appearance, discipline and efficiency of all staff under direct supervision
 </li>
 <li>
 Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
 </li>
 <li>
 Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
 </li>
 <li>
 Performs related duties and special projects assigned
 </li>
 <li>
 Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
 </li>
 <ul>
 <li>
 Plan for future staffing needs and recruit in line with company guidelines
 </li>
 <li>
 Prepare detailed induction programmes for new staff
 </li>
 <li>
 Analyze training needs of Front Office staff and develop training programmes
 </li>
 <li>
 Conduct probation and formal performance appraisals
 </li>
 <li>
 Coach, counsel, discipline staff and provide constructive feedback to staff
 </li>
 </ul>
 <li>
 Work with Superior in the preparation and management of department&rsquo;s budget; control &amp; monitor departmental costs on an ongoing basis to ensure performance against budget
 </li>
 <li>
 Adhere to OH&amp;S policies and procedures and ensure your direct reports do the same
 
 </li>
 </ul>
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Good organisational skills
 </li>
 <li>
 Good level of engagement with residents
 </li>
 <li>
 Ability to manage a multi-cultural workforce
 </li>
 <li>
 Excellent leadership &amp; communication skills
 </li>
 <li>
 Display high levels of integrity, dedication and support for continuous improvement
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 <li>
 Flexible management style to meet the challenges of a changing work environment
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 <li>
 Good knowledge of the entire Front Office Operations
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 Must be a self-starter, coach &amp; mentor who can motivate the Team to perform their best
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 <li>
 Knowledge of Opera Property Management System preferred
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree from School for Tourism &amp; Hotel Management
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 3 - 5 years&rsquo; relevant experience with at least 2 year at a supervisory level.
 </li>
 </ul>
</div>

Assistant Manager Raffles Club

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio, set to open in the last quarter of 2023. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 The E-Commerce Executive is responsible for managing the hotel&rsquo;s online presence and driving digital marketing efforts to increase revenue, brand visibility, and customer engagement. This role supports the execution of online sales strategies, content management, and marketing campaigns, aligning with the hotel&rsquo;s overarching digital goals.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Website &amp; Booking Platform Management: Optimize the hotel&rsquo;s website and third-party platforms (Booking.com, Expedia, etc.) to maximize online bookings and ensure up-to-date, accurate content.
 </li>
 <li>
 E-commerce Campaigns: Develop and implement online marketing campaigns (SEO, PPC, Paid Social) to increase website traffic and improve conversion rates.
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 Email Marketing: Execute email marketing campaigns for Rooms, F&amp;B, and other outlets in line with corporate guidelines, aimed at driving engagement and revenue.
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 Content Creation &amp; Optimization: Collaborate with the marketing team to create engaging content across platforms and manage the property&rsquo;s presence on social media.
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 Analytics &amp; Reporting: Monitor website performance, social media metrics, and online reviews, providing regular reports and insights to inform future strategies.
 </li>
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 Reputation &amp; Influencer Management: Manage the hotel's online reputation through active review responses, influencer collaboration, and maintaining positive guest sentiment.
 </li>
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 Rate Distribution: Ensure rate parity across all online distribution channels, working closely with the Revenue Director and carrying out Rate shops.
 </li>
 <li>
 Support Media Marketing: Assist in PPC, SEO, and other media marketing tasks, staying informed of industry trends and digital best practices.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.
 </li>
 <li>
 Experience: 2-3 years in E-Commerce or Digital Marketing, ideally within the hospitality industry.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong understanding of digital marketing concepts (SEO, Paid Social, Google Analytics).
 </li>
 <li>
 Excellent content creation, writing, and communication skills.
 </li>
 <li>
 Proficiency in Microsoft Office, Google Analytics, and relevant tools.
 </li>
 <li>
 Experience managing online booking platforms and online reputation.
 </li>
 <li>
 Basic Graphic design skills will be considered as a plus
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Oral and written fluency in English
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 <li>
 Knowledge of other languages and basic understanding of local language preferred
 </li>
 <li>
 People &amp; customer oriented
 </li>
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 Motivator &amp; self starter; displays initiative &amp; creativity
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 <li>
 Team builder
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 Committed, flexible &amp; ability to adapt to different working locations
 </li>
 </ul>
</div>

E-commerce Executive

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
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 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
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 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Raffles Ambassador

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Provide exemplary customer service to all guests, offering assistance and recommendations to enhance their stay.
 </li>
 <li>
 Handle guest inquiries, requests, and complaints promptly and professionally, striving for swift resolutions.
 </li>
 <li>
 Coordinate with other hotel departments to fulfill guest needs efficiently.
 </li>
 <li>
 Assist in overseeing the day-to-day operations of the concierge desk, ensuring a smooth and efficient workflow.
 </li>
 <li>
 Manage guest arrivals and departures, including luggage handling, transportation arrangements, and room assignments.
 </li>
 <li>
 Maintain a comprehensive knowledge of local attractions, restaurants, transportation options, and events to provide informed recommendations to guests.
 </li>
 <li>
 Provide guidance, training, and support to the concierge team, fostering a culture of excellence and teamwork.
 </li>
 <li>
 Assist in scheduling and coordinating staffing levels to ensure adequate coverage and exceptional service delivery.
 </li>
 <li>
 Conduct regular performance evaluations and provide constructive feedback to team members.
 </li>
 <li>
 Build strong relationships with guests to anticipate their needs and exceed expectations.
 </li>
 <li>
 Coordinate VIP amenities, special requests, and personalized experiences for VIP guests and repeat clientele.
 </li>
 <li>
 Handle confidential and sensitive information with discretion and professionalism.
 </li>
 <li>
 Assist in maintaining accurate records, including guest preferences, transportation arrangements, and activity bookings.
 </li>
 <li>
 Utilize hotel management software and systems to track guest requests, maintain inventory, and generate reports as needed.
 </li>
 <li>
 Assist in managing the concierge budget and controlling expenses effectively.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in a supervisory role within a luxury hotel concierge department preferred.
 </li>
 <li>
 Exceptional customer service skills with a genuine passion for exceeding guest expectations.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving abilities.
 </li>
 <li>
 Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
 </li>
 <li>
 Proficiency in hotel management software and Microsoft Office Suite.
 </li>
 <li>
 Knowledge of local attractions, dining, and entertainment options.
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Concierge Supervisor

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 As a Therapist at Raffles, our guests will enjoy an exceptional wellness experience provided by you. You will offer a wide variety of high-quality spa treatments in an unparalleled setting to ensure their relaxation, satisfaction, and well-being.
 
 
 The experience and attention to detail you provide during treatments will ensure that our guests leave with a memorable experience to share.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide a professional, friendly, and engaging service.
 </li>
 <li>
 Maintain a service-oriented attitude, offering guests information about your department and other hotel facilities in a professional and courteous manner.
 </li>
 <li>
 Perform massages, body treatments, and facials as required, ensuring guests' comfort at all times.
 </li>
 <li>
 Guarantee personalized service for guests by recognizing and responding to their needs and expectations.
 </li>
 <li>
 Maintain a clean, hygienic, and organized workspace at all times, ensuring that all equipment operates according to safety and hygiene standards.
 </li>
 <li>
 Actively participate in other Spa-related activities, such as promotions in different resort areas, product or service sales, workshops, and leisure activities related to the department.
 </li>
 <li>
 Work collaboratively with the team of receptionists, fitness instructors, and other Spa department members to create an excellent work environment and team spirit.
 </li>
 <li>
 Follow departmental, safety, and hygiene policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma
 </li>
 <li>
 Minimum 2 years' experience in Hospitality Industry preferably in a 5 star luxury resort.
 </li>
 <li>
 Fluent in spoken English.
 </li>
 <li>
 Flexible and friendly personality.
 </li>
 <li>
 Familiar with Spa Software operation and Micros.
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Spa Therapist

Join Raffles Hotels & Resorts and explore 5 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.