Qureos Mentor

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Laundry Attendant at Raffles &amp; Fairmont Doha is responsible for the daily operation of the laundry room, ensuring all linen, uniforms, and guest laundry are cleaned, pressed, folded, and distributed in accordance with the hotel&rsquo;s high standards. The role requires attention to detail, teamwork, and adherence to health and safety standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Sort, wash, dry, iron, fold, and distribute linen, uniforms, and guest laundry efficiently.
 </li>
 <li>
 Operate laundry machines and equipment safely and properly.
 </li>
 <li>
 Inspect laundry items for stains, damages, and report any issues to the supervisor.
 </li>
 <li>
 Maintain cleanliness and organization of the laundry area and equipment.
 </li>
 <li>
 Follow chemical usage guidelines and handle detergents and cleaning agents safely.
 </li>
 <li>
 Ensure timely processing of laundry items to meet operational demands.
 </li>
 <li>
 Assist in receiving and storing laundry supplies and materials.
 </li>
 <li>
 Comply with health, safety, and hygiene regulations at all times.
 </li>
 <li>
 Report any machine malfunctions or maintenance needs promptly.
 </li>
 <li>
 Support other laundry staff and assist with any additional tasks as directed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in laundry operations is preferred but not essential;
 </li>
 <li>
 Basic understanding of laundry machinery and textile care.
 </li>
 <li>
 Ability to work efficiently both independently and as part of a team.
 </li>
 <li>
 Attention to detail and commitment to quality.
 </li>
 <li>
 Physically able to handle lifting, bending, and standing for extended periods.
 </li>
 <li>
 Good communication skills in English.
 </li>
 <li>
 Flexible to work shifts, weekends, and holidays as required.
 </li>
 </ul>
</div>

Laundry Attendant

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Assistant Laundry Manager at Raffles &amp; Fairmont Doha supports the Laundry Manager in overseeing the daily operations of the laundry department. This role ensures high standards of cleanliness, quality, and efficiency in all laundry processes to meet the luxury standards expected at Raffles &amp; Fairmont. The Assistant Laundry Manager also plays a key role in managing staff, maintaining equipment, and ensuring compliance with health and safety regulations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing all laundry operations including washing, drying, ironing, folding, and distribution of linen and guest laundry.
 </li>
 <li>
 Supervise and train laundry staff to ensure consistent adherence to quality standards and hotel policies.
 </li>
 <li>
 Monitor daily workflow to ensure efficient and timely processing of laundry items.
 </li>
 <li>
 Maintain inventory of laundry supplies, detergents, and chemicals; coordinate with procurement for replenishment.
 </li>
 <li>
 Ensure all laundry equipment is regularly maintained and report any malfunctions or repairs needed promptly.
 </li>
 <li>
 Implement and enforce health, safety, and hygiene standards in accordance with hotel policies and local regulations.
 </li>
 <li>
 Assist in preparing and managing the laundry department budget and controlling operational costs.
 </li>
 <li>
 Collaborate with housekeeping and other hotel departments to meet guest expectations and resolve any laundry-related issues.
 </li>
 <li>
 Maintain accurate records of laundry operations, including equipment usage, maintenance logs, and staff attendance.
 </li>
 <li>
 Participate in audits and inspections, ensuring compliance with brand standards and continuous improvement.
 </li>
 <li>
 Foster a positive working environment, promoting teamwork, motivation, and professional development among laundry staff.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience (2-3 years) in laundry management, preferably within a luxury hotel an/or resort environment.
 </li>
 <li>
 Strong knowledge of laundry equipment, chemicals, and textile care.
 </li>
 <li>
 Good leadership and team management skills with the ability to motivate and develop staff.
 </li>
 <li>
 Excellent organizational and multitasking abilities.
 </li>
 <li>
 Strong communication skills in English; Additional languages are an advantage
 </li>
 <li>
 Proficient in basic computer applications and inventory management systems.
 </li>
 <li>
 Ability to work under pressure while maintaining attention to detail and quality.
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays as required.
 </li>
 </ul>
</div>

Assistant Laundry Manager

<div>
 
 Company Description
 
 
 
 Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
 
 Opened in 2021 on the western crescent of Palm Jumeirah, the world&rsquo;s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
 
 
 More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy within the brand.
 
 
 
 Job Description
 
 
 
 
 The Position
 
 
 
 To manage the overall operation of the outlet, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Motivate, discipline, direct and supervise the work of all employees in the outlet
 </li>
 <li>
 Develop and maintain training programs to ensure a high degree of staff professionalism
 </li>
 <li>
 Manage day-to-day operations of the outlet
 </li>
 <li>
 Handle complaints and make effective service recovery
 </li>
 <li>
 Ensure standards are being followed in accordance with F&amp;B policies and procedures
 </li>
 <li>
 Ensure all employees have full product knowledge
 </li>
 <li>
 Regularly inspect food &amp; beverage quality
 </li>
 <li>
 Follow established and proper Accounting procedures
 </li>
 <li>
 Hold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
 </li>
 <li>
 Conduct daily roll plays and ensure employees adhere to grooming standards
 </li>
 <li>
 Develop maintenance schedules
 </li>
 <li>
 Liaise with stewarding on inventory and breakage control
 </li>
 <li>
 Maintain daily log book maintaining clear and concise information on the operations.
 </li>
 <li>
 Establish guest database with preference records of regular guests
 </li>
 <li>
 Schedule employees to maintain Hotel&rsquo;s service standards within budgeted labour costs
 </li>
 <li>
 Assign responsibilities to subordinates and conduct regular performance checks
 </li>
 <li>
 Implement weekly cleaning schedules for operating equipment
 </li>
 <li>
 Manage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering Department
 </li>
 <li>
 Control stock of all equipment in the outlet
 </li>
 <li>
 Constantly monitor staff's appearance, attitude and degree of professionalism
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree in Hotel Restaurant Management or equivalent
 </li>
 <li>
 Minimum 2 - 3 years Hotel experience
 
 
 </li>
 </ul>
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Excellent reading, written and oral proficiency in English
 </li>
 <li>
 Experienced in all aspects of outlet service
 </li>
 <li>
 Must be well-presented and professionally groomed at all times
 </li>
 <li>
 Excellent leader and trainer with strong motivational skills
 </li>
 <li>
 Strong interpersonal skills and attention to detail
 </li>
 <li>
 High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
 </li>
 <li>
 Proven organizational skills, able to set and meet deadlines with quality results
 </li>
 </ul>
</div>

Outlet Manager

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The F&amp;B Reservations Agent at Raffles &amp; Fairmont Doha serves as the primary point of contact for all dining reservations across the hotels&rsquo; exceptional collection of restaurants and bars. This role is responsible not only for managing guest bookings with efficiency and care but also for proactively selling and promoting the hotel&rsquo;s unique culinary experiences. As an ambassador of two world-renowned brands, the agent ensures a seamless, luxury-driven pre-arrival journey that enhances guest satisfaction and supports revenue generation. Additionally, the agent provides administrative support to the F&amp;B team and ensures accurate maintenance of departmental records.
 
 
 
 Key Responsibilities
 
 
 
 
 Reservations &amp; Guest Relations:
 
 
 
 <ul>
 <li>
 Responds to all incoming reservation requests via phone, email, messaging apps, and online platforms in a prompt, professional, and courteous manner.
 </li>
 <li>
 Provides detailed and engaging information about each restaurant, including cuisine styles, signature dishes, operational hours, and dining concepts.
 </li>
 <li>
 Maintains comprehensive knowledge of outlet capacities, menu knowledge seating arrangements, operational hours, key selling points and availability to accurately manage and confirm bookings.
 </li>
 <li>
 Be fully aware of and able to clearly communicate outlet policies, brand standards, and dress codes to guests.
 </li>
 <li>
 Inputs and updates reservation details in the designated system ensuring accuracy and attention to guest preferences.
 </li>
 <li>
 Captures and communicates special requests, dietary restrictions, and celebrations (e.g., birthdays, anniversaries) to the service team to personalize the experience.
 </li>
 <li>
 Ensure payments are up to date, particularly for bookings with specific pre-payment requirements.
 </li>
 <li>
 Handle pre-payment procedures as per hotel policy and follow up on pending payments prior to guest arrival or event date.
 
 
 </li>
 </ul>
 
 Sales &amp; Upselling
 
 
 
 <ul>
 <li>
 Actively promotes the hotel&rsquo;s F&amp;B offerings by recommending suitable venues, themed nights, exclusive menus, and special promotions.
 </li>
 <li>
 Maximizes occupancy through strategic table allocation, effective reservation timing, and confirmation of bookings to reduce no-shows.
 </li>
 <li>
 Identifies opportunities to upsell premium dining experiences, private dining spaces, chef&rsquo;s tables, tasting menus, and wine pairings.
 </li>
 <li>
 Builds rapport with regular guests, VIPs, and in-house guests to encourage loyalty and repeat visits.
 </li>
 <li>
 Keeps guests informed about seasonal events, festive promotions, and culinary experiences to drive awareness and bookings.
 
 
 </li>
 </ul>
 
 Operational &amp; Administrative
 
 
 
 <ul>
 <li>
 Coordinates with outlet managers, Guest Relations, Concierge, and Front Office teams to support a unified and guest-focused service approach.
 </li>
 <li>
 Maintain F&amp;B documentation, such as menus, training logs, and departmental forms.
 </li>
 <li>
 Assists in managing group bookings, special events, and buyouts by organizing logistics and communicating guest expectations.
 </li>
 <li>
 Accurately input all confirmed Banquet Event Orders (BEOs) into the shared F&amp;B calendar.
 </li>
 <li>
 Print updated BEOs daily, and ensure timely distribution to the F&amp;B office pigeonholes for relevant team access.
 </li>
 <li>
 Provide daily administrative support to the F&amp;B Office, including assisting with rosters, reports, and team coordination.
 </li>
 <li>
 Prepares daily and weekly reports on reservations, trends, and forecasts to support operational planning.
 </li>
 <li>
 Handles amendments and cancellations according to hotel policy while maintaining service excellence.
 </li>
 <li>
 Monitors guest feedback and collaborates with relevant departments for service recovery or enhancement where necessary.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum high school diploma or equivalent; a diploma or degree in hospitality management is preferred.
 </li>
 <li>
 Previous experience (1-2 years) in reservations, guest services, or a customer-facing role within the hospitality industry, ideally in F&amp;B.
 </li>
 <li>
 Experience working with reservation systems (e.g., Opera PMS, Fidelio, or similar) is highly advantageous.
 </li>
 <li>
 Excellent communication skills in English; Additional languages are a plus.
 </li>
 <li>
 Proficiency in using computers and reservation software.
 </li>
 </ul>
</div>

F&B Reservations Agent

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Receiving Kitchen Clerk is responsible for ensuring the accurate receipt, inspection, and proper handling of all goods and supplies delivered to the kitchen department. This role ensures compliance with food safety standards (HACCP), budget limitations, and hotel procurement policies. He/she will work closely with the procurement team to guarantee timely and efficient supply chain operations, supporting kitchen requirements and maintaining inventory integrity.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Receive all food, beverage, and kitchen-related deliveries with utmost accuracy.
 </li>
 <li>
 Inspect goods for quality, quantity, damage, and expiration dates according to kitchen specifications and HACCP standards.
 </li>
 <li>
 Verify delivery documentation against purchase orders to ensure consistency and accuracy.
 </li>
 <li>
 Report and manage discrepancies, damages, or shortages promptly with suppliers and procurement team.
 </li>
 <li>
 Ensure all received goods comply with HACCP and internal food safety protocols.
 </li>
 <li>
 Maintain proper storage practices to prevent contamination, spoilage, or damage.
 </li>
 <li>
 Adhere strictly to health and safety regulations, and contribute to maintaining a clean and safe receiving area.
 </li>
 <li>
 Coordinate with the kitchen and procurement teams to manage inventory levels, ensuring stock availability without overstocking.
 </li>
 <li>
 Assist in stock rotation (FIFO) to minimize waste and maintain freshness.
 </li>
 <li>
 Update inventory records accurately in collaboration with the procurement and kitchen management.
 </li>
 <li>
 Liaise closely with the hotel&rsquo;s procurement department to ensure alignment with purchase orders, delivery schedules, and budget constraints.
 </li>
 <li>
 Support kitchen chefs and management by anticipating and fulfilling supply needs efficiently.
 </li>
 <li>
 Participate in regular meetings with procurement and kitchen teams to communicate stock status and resolve supply chain issues.
 </li>
 <li>
 Work within established budget limitations to ensure cost-effective receipt and handling of kitchen supplies
 </li>
 <li>
 Identify opportunities to minimize waste and improve operational efficiency
 </li>
 <li>
 Assist with periodic inventory counts and audits as required.
 </li>
 <li>
 Support other kitchen or receiving-related duties as assigned by the kitchen management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in receiving or inventory control within a hospitality kitchen or foodservice environment preferred
 </li>
 <li>
 Understanding of HACCP principles and food safety standards
 </li>
 <li>
 Knowledge of procurement processes and inventory management systems
 </li>
 <li>
 Detail-oriented with excellent organizational skills
 </li>
 <li>
 Ability to work effectively in a fast-paced environment, maintaining high standards of quality and accuracy
 </li>
 <li>
 Strong communication skills to collaborate with multiple departments
 </li>
 <li>
 Physically capable of handling deliveries and standing for extended periods
 </li>
 <li>
 Basic computer literacy for inventory and reporting tasks
 </li>
 </ul>
</div>

Kitchen Receiving Clerk

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The IT Manager is responsible for managing and maintaining the hotel&rsquo;s entire technology infrastructure to ensure smooth operations and continuous availability of critical systems across all departments. This includes, but is not limited to, Property Management Systems (PMS), Point of Sale (POS), financial systems, guest internet services, and telecommunications.
 
 
 The role requires strong leadership, technical expertise, and a customer-service mindset to support hotel colleagues and guests while driving the hotel&rsquo;s digital innovation and security initiatives.
 
 
 
 Key Responsibilities
 
 
 
 Systems &amp; Infrastructure Management
 
 
 <ul>
 <li>
 Oversee daily operations of IT systems, including servers, networks, PMS, POS, telephone systems, Wi-Fi, CCTV, CRM, and back-office systems.
 </li>
 <li>
 Ensure all systems are operational 24/7 to support hotel operations and guest services.
 </li>
 <li>
 Monitor system performance and proactively address issues to minimize downtime.
 </li>
 <li>
 Maintain data backups, disaster recovery plans, and ensure data integrity.
 
 
 </li>
 </ul>
 
 Technical Support &amp; Maintenance
 
 
 
 <ul>
 <li>
 Provide prompt and effective support to all departments for IT-related issues.
 </li>
 <li>
 Maintain and manage hardware including desktops, laptops, printers, switches, routers, and other peripheral devices.
 </li>
 <li>
 Maintain an accurate inventory of IT assets and ensure equipment lifecycle is properly managed.
 </li>
 <li>
 Ensure all system software and firmware are updated and patched regularly.
 
 
 </li>
 </ul>
 
 Security &amp; Compliance
 
 
 
 <ul>
 <li>
 Implement and monitor cybersecurity measures to safeguard hotel data and guest information.
 </li>
 <li>
 Ensure compliance with local and international data protection laws (e.g., GDPR).
 </li>
 <li>
 Conduct routine audits and risk assessments.
 </li>
 <li>
 Enforce adherence to brand and corporate IT policies and procedures.
 
 
 </li>
 </ul>
 
 Projects &amp; Innovation
 
 
 
 <ul>
 <li>
 Lead the planning and implementation of IT projects including upgrades, rollouts, and system integrations.
 </li>
 <li>
 Coordinate with corporate IT teams, vendors, and service providers.
 </li>
 <li>
 Maintain updated documentation (SOPs, architecture diagrams, configuration records).
 
 
 </li>
 </ul>
 
 Budgeting &amp; Procurement
 
 
 
 <ul>
 <li>
 Prepare and manage the hotel&rsquo;s IT budget, aligning with business goals and operational needs.
 </li>
 <li>
 Evaluate and recommend technology solutions to improve efficiency and service.
 </li>
 <li>
 Oversee procurement, vendor management, contract renewals, and service agreements.
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 
 
 <ul>
 <li>
 Conduct training for hotel staff on IT systems, data security, and usage best practices.
 </li>
 <li>
 Create user guides and system manuals as required.
 </li>
 <li>
 Stay updated on the latest hospitality technology trends and innovations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field.
 </li>
 <li>
 Minimum 3&ndash;5 years of IT Manager experience, preferably in the hospitality industry.
 </li>
 <li>
 Experience with hotel systems such as Opera PMS, MICROS POS, SunSystems, and related platforms is a strong advantage.
 </li>
 <li>
 Strong troubleshooting, analytical, and project management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills; customer-service orientation.
 </li>
 <li>
 Ability to work under pressure in a dynamic, service-driven environment
 </li>
 </ul>
</div>

IT Manager - Qatari National

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Champions arrival and departure experience of guests
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Assists to direct and walk guests to their destination in the hotel
 </li>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Enforces Property Management System etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Assists with daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Upkeep personal grooming standards, ensures discipline, and efficiency of duties
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and strive to achieve targets as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
 </li>
 <li>
 Reports any suspicious behaviour of guests and staff to the Managers and Security
 </li>
 <li>
 Ensures that all potential and real hazards are reported appropriately immediately
 </li>
 <li>
 Fully understands the hotel&rsquo;s fire, emergency and evacuation procedures
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Guest Experience Agent - Arabic Speaker

Join Raffles Hotels & Resorts and explore 14   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.