Qureos Mentor

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 The Host / Hostess is the first point of contact for guests and plays a key role in delivering a refined, welcoming, and memorable dining experience. At Raffles &amp; Fairmont Doha, the Hostess represents the elegance, professionalism, and personalized service standards of both luxury brands by greeting guests, managing reservations, and ensuring smooth restaurant operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet guests warmly and professionally upon arrival
 </li>
 <li>
 Escort guests to their tables while presenting menus and explaining dining concepts when required
 </li>
 <li>
 Anticipate guest needs and provide personalized service in line with luxury standards
 </li>
 <li>
 Handle guest inquiries, special requests, and concerns courteously and efficiently
 </li>
 <li>
 Manage restaurant reservations using the designated booking system
 </li>
 <li>
 Maintain accurate waitlists and seating plans to optimize table turnover
 </li>
 <li>
 Coordinate with service and kitchen teams to ensure smooth guest flow
 </li>
 <li>
 Monitor dining room activity to maintain an elegant and calm atmosphere
 </li>
 <li>
 Communicate clearly with servers, supervisors, and managers regarding guest preferences and VIP arrivals
 </li>
 <li>
 Support the Food &amp; Beverage team during peak hours
 </li>
 <li>
 Ensure special occasions (birthdays, anniversaries, VIP guests) are acknowledged
 </li>
 <li>
 Maintain impeccable personal grooming and uniform standards at all times
 </li>
 <li>
 Ensure the reception and waiting areas are clean, organized, and visually appealing
 </li>
 <li>
 Follow all hotel policies, service procedures, and brand standards
 </li>
 <li>
 Adhere to hygiene, safety, and sanitation guidelines
 </li>
 <li>
 Comply with local regulations and hotel policies
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <li>
 Previous experience in a luxury hotel or fine-dining restaurant is preferred
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Fluent in English (additional languages are an advantage)
 </li>
 <li>
 Strong customer service orientation and attention to detail
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
 <li>
 Confident, friendly, and polished demeanor
 </li>
 </ul>
</div>

Host / Hostess

<div>
 
 Company Description
 
 
 
 
 
 Raffles Hotels &amp; Resorts
 
 
 
 
 The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
 
 
 
 
 Raffles Dubai
 
 
 
 
 An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
 
 
 
 About The Application Process
 
 
 
 At Raffles, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
 
 
 
 Job Description
 
 
 
 We invite you to join the world of luxury hospitality at Raffles Dubai as our new Front Office Agent. The purpose of this position is to manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. This position reports to Front Office Supervisor.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Register and room all guest arrivals according to established procedures
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Cash hotel guests&rsquo; personal and travelers checks and assist with currency exchange
 </li>
 <li>
 Keep abreast of all modifications to accounting policies and procedures
 </li>
 <li>
 Attend to guests&rsquo; request of using the service of safety box at all times
 </li>
 <li>
 Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
 </li>
 <li>
 Attend to guest&rsquo;s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
 </li>
 <li>
 Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be &ldquo;sold&rdquo; an onward booking to another Raffles property
 </li>
 <li>
 Ensure that the guests depart the hotel with a positive impression of hotel service
 </li>
 <li>
 Perform the audit balances and prepare all reports for audit in an orderly fashion
 </li>
 <li>
 When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
 </li>
 <li>
 Maintain comprehensive knowledge of standard reservation procedures
 </li>
 <li>
 Maintain exemplary department standards of behavior and appearance and attitude
 </li>
 <li>
 Ensure front desk work area is kept clean and in an orderly state at all times
 </li>
 <li>
 Is fully aware of the Credit policy
 </li>
 <li>
 Adhere to OH&amp;S policies and procedures
 </li>
 <li>
 Perform related duties and special projects assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What will you bring to this role?
 
 
 
 
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Strong written and verbal communication skill in English
 </li>
 <li>
 Able to develop rapport with and gain support from Colleagues and Management staff
 </li>
 <li>
 Ability to work cohesively with co-workers as part of a team
 </li>
 <li>
 Ability to focus attention on guest needs, remaining calm and courteous at all times
 </li>
 <li>
 Ability to promote positive relations with all guests and patrons
 </li>
 <li>
 Able to exercise good judgment with difficult guests
 </li>
 <li>
 Understanding and ability to work in a multi-cultural environment
 </li>
 <li>
 Embrace the Raffles brand promise and luxury in your role and in all your interactions.
 </li>
 <li>
 Foster an inclusive environment where every individual feels valued and respected
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Post Secondary Education or relevant qualifications in Hotel Management
 </li>
 <li>
 Arabic or a European language capability
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 2 years Guest Relations experience preferably in a four or five star hotel
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Employee Benefits
 
 
 
 Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,
 
 
 discounted stays across Fairmont &amp; Raffles properties
 
 
 , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
 
 
 
 
 Our Values
 
 
 
 
 
 Respect
 
 
 
 We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
 
 
 
 Excellence
 
 
 
 We make genuine connections, and we cherish every opportunity to make the people around us feel special.
 
 
 
 Belonging
 
 
 
 We celebrate our differences. We support each other and we always stand together.
 
 
 
 Empowerment
 
 
 
 We have authority to take initiative and anticipate moments that create unforgettable experiences.
 
 
 
 Integrity
 
 
 
 We build trust through mutual respect and being authentic.
 
 
 
 
 Diversity &amp; Inclusion
 
 
 
 
 Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
</div>

Front Office Agent

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Develop and implement a strategic sales plan to drive revenue growth in the GCC market
 </li>
 <li>
 Identify and prospect new business opportunities within the GCC region
 </li>
 <li>
 Build and maintain strong relationships with key accounts and partners
 </li>
 <li>
 Collaborate with the marketing team to develop promotional campaigns and initiatives
 </li>
 <li>
 Monitor market trends and competitor activities to stay ahead of the competition
 </li>
 <li>
 Positively communicate the hotel image to existing and potential customer at all times.
 </li>
 <li>
 Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.
 </li>
 <li>
 Report on trends in the industry and local markets.
 </li>
 <li>
 Maintain a calendar allowing you to meet all established deadlines and planned sales trips.
 </li>
 <li>
 Maintain accurate information on all new and on-going leads and accounts, including solicitation efforts.
 </li>
 <li>
 Establishes and sign contracts considering the official Rate Policy in co-ordination with the DOSM.
 </li>
 <li>
 Special deals (out of guidelines and rate policy) must in any case be discussed, co-ordinated and approved prior to offer with the hotel&rsquo;s management.
 </li>
 <li>
 Be the one point contact from the Sales team with the external client he/she is dealing with and handle responsively any escalations relating to the concerned client.
 </li>
 <li>
 Ensure that targets set by the hotel are met consistently.
 </li>
 <li>
 Thoroughly familiarizes oneself with the Hotel&rsquo;s emergency procedures and is in a state of preparedness for any emergency which may occur.
 </li>
 <li>
 Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 Minimum of 5 years of experience in sales, preferably in the hospitality industry
 </li>
 <li>
 Strong network of contacts within the GCC region
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Proven track record of meeting and exceeding sales targets
 </li>
 <li>
 Ability to work independently and as part of a team
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Events Manager and Sales Executive

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Employee Services Manager is responsible for overseeing and managing employee services with a primary focus on employee housing operations. The role ensures the provision of safe, well-maintained, and compliant accommodation that supports employee wellbeing, engagement, and operational needs.
 
 
 Working closely with internal stakeholders and external service providers, the Employee Services Manager leads the planning, administration, and continuous improvement of employee housing services, while ensuring adherence to the hotel policies, budgetary requirements, local legislation, and Accor policies. The role will help drive and enhance the overall employee experience by delivering high-quality housing services.
 
 
 The Employee Services Manager is responsible for overseeing and managing employee services with a primary focus on employee housing operations. The role ensures the provision of safe, well-maintained, and compliant accommodation that supports employee wellbeing, engagement, and operational needs.
 
 
 Working closely with internal stakeholders and external service providers, the Employee Services Manager leads the planning, administration, and continuous improvement of employee housing services, while ensuring adherence to the hotel policies, budgetary requirements, local legislation, and Accor policies. The role will help drive and enhance the overall employee experience by delivering high-quality housing services.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Facilities Management, Hospitality, Business Administration, Human Resources, or a related field
 </li>
 <li>
 Minimum of 2 years in a leadership role in staff housing, employee services, facilities management, or accommodation operations in luxury hospitality environment
 </li>
 <li>
 Minimum of 2 years working experience in a leadership role in Human resources
 </li>
 <li>
 Minimum of 2 years working experience in luxury hospitality
 </li>
 <li>
 Strong operational experience in managing day-to-day housing activities, including allocations, occupancy, inspections, and maintenance coordination
 </li>
 <li>
 Hands-on experience employee housing operations, standards, compliance, and colleague welfare within staff accommodation in alignment with local regulations, practices, and procedures
 </li>
 <li>
 Experience managing service providers, contractors, and vendors to ensure timely and quality service delivery
 </li>
 <li>
 Hands-on experience on inventory management
 </li>
 <li>
 Sound knowledge of health, safety, and accommodation standards, with the ability to ensure ongoing compliance
 </li>
 <li>
 Experience in budgeting, cost control, and basic financial reporting related to housing operations
 </li>
 <li>
 Strong stakeholder management skills, with the ability to address employee concerns professionally and effectively
 </li>
 <li>
 Excellent organisational, problem-solving, and communication skills
 </li>
 <li>
 Ability to facilitate meetings and coordinate operational discussions with internal teams and external partners
 </li>
 <li>
 Strong proficiency in Microsoft Office applications
 </li>
 <li>
 Intermediate to advanced knowledge of Qatar rules and regulations for employees accommodations
 </li>
 <li>
 Prior experience working in the GCC is preferred
 </li>
 <li>
 Fluency in English is required; Due to the nature of the role and the current team dynamics, Arabic-speaking candidates will be given priority
 </li>
 </ul>
</div>

Employee Services Manager

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Commis I supports the kitchen team by preparing high-quality food in accordance with Raffles &amp; Fairmont brand standards. The role requires strong basic culinary skills, discipline, and a passion for excellence in a luxury hospitality environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and cook food items according to standard recipes, portion control, and presentation guidelines
 </li>
 <li>
 Assist Chef de Partie and Demi Chef de Partie in daily kitchen operations
 </li>
 <li>
 Ensure food quality, consistency, and freshness at all times
 </li>
 <li>
 Follow HACCP, food safety, and hygiene standards strictly
 </li>
 <li>
 Maintain cleanliness and organization of workstations and kitchen equipment
 </li>
 <li>
 Assist with mise en place for daily service and special events
 </li>
 <li>
 Minimize waste and handle ingredients responsibly
 </li>
 <li>
 Ensure proper storage, labeling, and rotation of food products (FIFO)
 </li>
 <li>
 Support colleagues and promote teamwork within the kitchen
 </li>
 <li>
 Comply with all hotel policies, grooming standards, and safety regulations
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience in a professional kitchen, preferably in a luxury hotel or fine dining restaurant
 </li>
 <li>
 Basic culinary qualification or professional kitchen training preferred
 </li>
 <li>
 Knowledge of international cuisine is an advantage
 </li>
 <li>
 Understanding of food safety and hygiene practices
 </li>
 <li>
 Ability to work flexible hours, including weekends and holidays
 </li>
 </ul>
</div>

Commis 1

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Butler Supervisor is responsible for leading and overseeing the butler team to ensure the delivery of exceptional, personalised service in line with the standards of the Raffles brand. This role ensures seamless guest experiences, anticipates guest needs, and maintains the brand&rsquo;s commitment to elegance, discretion, and attention to detail.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Supervise, coach, and mentor the Butler team to maintain luxury service standards
 </li>
 <li>
 Prepare duty rosters, manage staffing levels, and oversee shift operations
 </li>
 <li>
 Conduct performance evaluations and ongoing training sessions
 </li>
 <li>
 Ensure impeccable grooming, etiquette, and professionalism at all times
 </li>
 <li>
 Oversee arrivals, in-suite experiences, and special arrangements
 </li>
 <li>
 Ensure all guest preferences are recorded, updated, and acted upon
 </li>
 <li>
 Personally attend to high-profile guests and long-stay residents when required
 </li>
 <li>
 Handle guest feedback and resolve concerns promptly and discreetly.
 </li>
 <li>
 Monitor daily butler operations to ensure efficiency and service consistency
 </li>
 <li>
 Coordinate closely with Front Office, Housekeeping, Culinary, Concierge, and Security departments
 </li>
 <li>
 Maintain detailed service logs, reports, and guest history records
 </li>
 <li>
 Uphold Raffles&rsquo; signature butler service philosophy
 </li>
 <li>
 Ensure compliance with luxury hospitality standards and company policies
 </li>
 <li>
 Conduct regular audits of in-suite amenities, setups, and service delivery
 </li>
 <li>
 Maintain strict confidentiality and discretion at all times
 </li>
 <li>
 Lead onboarding and training for new butlers
 </li>
 <li>
 Organise service excellence workshops and brand culture sessions
 </li>
 <li>
 Promote continuous improvement and innovation in guest service
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Diploma or Degree in Hospitality Management or related field
 </li>
 <li>
 Minimum 3&ndash;5 years of experience in luxury hospitality, with at least 1&ndash;2 years in a supervisory role
 </li>
 <li>
 Strong leadership, interpersonal, and communication skills
 </li>
 <li>
 In-depth knowledge of luxury butler service and VIP protocol
 </li>
 <li>
 Multilingual ability is an advantage
 </li>
 <li>
 High level of discretion, cultural awareness, and attention to detail
 </li>
 </ul>
</div>

Butler Supervisor

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The Assistant Security Manager supports the Security Manager and the Director of Security in ensuring a safe and secure environment for guests, colleagues, contractors, and hotel assets. The role oversees daily security operations, emergency preparedness, risk management, and compliance with local regulations and brand standards, maintaining the service expectations of Raffles and Fairmont.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Assist in managing all day-to-day security operations across both properties
 </li>
 <li>
 Supervise and deploy security personnel effectively across hotel premises
 </li>
 <li>
 Conduct routine patrols and inspections to safeguard property and assets
 </li>
 <li>
 Monitor CCTV systems, access control systems, and other security technologies
 </li>
 <li>
 Ensure smooth coordination between security, front office, engineering, and other departments
 </li>
 <li>
 Assist in developing and implementing security policies, procedures, and emergency response plans
 </li>
 <li>
 Conduct risk assessments and recommend preventive measures
 </li>
 <li>
 Lead investigations into incidents, accidents, or breaches and prepare detailed reports
 </li>
 <li>
 Ensure compliance with Qatar&rsquo;s local laws and safety regulations
 </li>
 <li>
 Coordinate fire drills, evacuation procedures, and crisis response training
 </li>
 <li>
 Act as Duty Manager in emergency situations when required
 </li>
 <li>
 Liaise with local authorities (Police, Civil Defence, Ambulance Services)
 </li>
 <li>
 Train, mentor, and develop the security team
 </li>
 <li>
 Conduct regular briefings and performance evaluations
 </li>
 <li>
 Promote a culture of vigilance, professionalism, and guest-centric security service
 </li>
 <li>
 Ensure VIP protection protocols are implemented when required
 </li>
 <li>
 Maintain discretion and confidentiality in high-profile situations
 </li>
 <li>
 Protect hotel reputation by maintaining high ethical standards
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Security Management, Criminal Justice, or related field preferred.
 </li>
 <li>
 Minimum 5 years of security experience in a luxury hotel and/or resort
 </li>
 <li>
 Prior leadership experience
 </li>
 <li>
 Knowledge of CCTV systems, fire &amp; life safety systems, and access control technologies
 </li>
 <li>
 Strong understanding of local regulations in Qatar
 </li>
 <li>
 Excellent leadership, communication, and report-writing skills
 </li>
 <li>
 Proficiency in English; Due to the nature of the role, Arabic is an advantage
 </li>
 </ul>
</div>

Assistant Security Manager

Join Raffles Hotels & Resorts and explore 16   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.