Qureos Mentor

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 
 Summary of Responsibilities:
 
 
 
 <ul>
 <li>
 Ensure correct uniform standards are followed at all times.
 </li>
 <li>
 Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
 </li>
 <li>
 Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
 </li>
 <li>
 To be familiar with the beverage service including stemware used and appropriates garnishes.
 </li>
 <li>
 Anticipate and service of guests' requirements at all times
 </li>
 <li>
 Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
 </li>
 <li>
 Ensure service stations are constantly cleared &amp; re-stocked during service
 </li>
 <li>
 Serve and clear food and beverage items in an unobtrusive and professional manner
 </li>
 <li>
 Present menus and explanations for all menu items as well as specials of the day.
 </li>
 <li>
 Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
 </li>
 <li>
 To report all accidents or guest complaint immediately to a manager.
 </li>
 <li>
 Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
 </li>
 <li>
 To respond properly in any hotel emergency or safety situation.
 </li>
 <li>
 To breakdown any buffets, displays or side stations when needed
 </li>
 <li>
 Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
 </li>
 <li>
 Handle cash and credit card procedures according to the guidelines of the accounting department
 </li>
 <li>
 Identify potential problems and ask for assistance before breakdown occurs
 </li>
 <li>
 Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Have completed secondary school education
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Hospitality related Degree or Diploma
 </li>
 <li>
 Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel
 </li>
 <li>
 Willingness to work during peak hours, including nights, weekends, and holidays.
 </li>
 <li>
 Advanced levels of Business English
 </li>
 <li>
 Proficiency in a second language such as, Arabic.
 </li>
 <li>
 Excellent food &amp; beverage knowledge
 </li>
 <li>
 The ability to work well under pressure
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Previous experience in Middle east
 </li>
 <li>
 Experienced in Fire &amp; Life safety systems.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Waiter / Waitress - Ninive Restaurant

<div>
 
 Company Description
 
 
 
 An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
 
 
 
 Job Description
 
 
 
 Has responsibility for the overall operations of the Hotel&rsquo;s Rooms and Food &amp; Beverage including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Hotel Manager also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.
 
 
 
 Key Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
 </li>
 <li>
 Support the hotel&rsquo;s annual budgeting process and adhere to Accor established guidelines.
 </li>
 <li>
 Assist in managing the hotel&rsquo;s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
 </li>
 <li>
 Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals
 </li>
 <li>
 Follow ACCOR protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
 </li>
 <li>
 Be present to personally welcome key residents and patrons
 </li>
 <li>
 Be the host for Raffles Residents&rsquo; Evening Cocktail, if applicable.
 </li>
 <li>
 Help to ensure all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines
 </li>
 <li>
 Support and help to prepare and submit the weekly GM reports to RVP of Operations and Brand President
 </li>
 <li>
 Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager
 </li>
 <li>
 Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
 </li>
 <li>
 Comply with Raffles&rsquo; established guidelines on the hotel organizational structure and reporting lines, for example ExCom structure.
 </li>
 <li>
 Comply with Raffles&rsquo; established guidelines on recruitment, appointment and promotion of ExCom, Department Heads and colleagues.
 </li>
 <li>
 Comply with ACCOR &amp; Raffles&rsquo; established guidelines on staff fringe benefits.
 </li>
 <li>
 Be visible around the hotel and shows an active interest in our colleagues&rsquo; welfare by asking our colleagues how they are doing regularly.
 </li>
 <li>
 Lead by example in living the Raffles brand values and service culture as well as Code of Ethics
 </li>
 <li>
 Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner&rsquo;s representative
 
 
 </li>
 </ul>
 Follow appropriate protocol in communicating with the appointed Owner&rsquo;s representative and keeping the General Manager informed of such communications
 
 
 
 Qualifications
 
 
 
 
 PERSONAL ATTRIBUTES
 
 
 
 <ul>
 <li>
 Solid business / financial acumen with good understanding of luxury hotel operations
 </li>
 <li>
 Act as a role model in delivering elegant and understated service with sophistication
 </li>
 <li>
 Lead by example in building strong employee engagement
 </li>
 <li>
 Proven track record in leading a diverse culture of leaders and employees effectively
 </li>
 <li>
 Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (Arabic is desirable but not a must)
 </li>
 <li>
 Executive presence &ndash; self assured exuding quiet confidence and humility
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from reputable hotel schools preferred
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 Minimum of 5 years of luxury hotel management experience with strong Rooms &amp; F&amp;B background gained from working in key cities / resorts destinations globally.
 
 
 Additional Information
 
 
 Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
</div>

Hotel Manager

<div>
 
 Company Description
 
 
 
 Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
 
 Opened in 2021 on the western crescent of Palm Jumeirah, the world&rsquo;s largest man-made island and archipelago, this palatial beach resort, featuring 353 spacious rooms, suites and villas, is inspired by the stunning elegance of European palaces and embellished with handcrafted Italian furniture. Guests can enjoy panoramic views, a private beach, state-of-the-art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, and signature and private restaurants complemented by exquisite banqueting and conference spaces.
 
 
 More than a destination, Raffles The Palm Dubai embodies the spirit of a legendary brand, celebrated for its storied heritage since 1887 and its hallmark of intuitive, gracious service. At the palace, excellence is a craft, and every team member is a master in their field. Here, talent is not only recognized, it plays a vital role in shaping the next chapter of this extraordinary resort and its legacy.
 
 
 
 Job Description
 
 
 
 The Director of Purchasing oversees and directs all purchasing activities to ensure that the hotel&rsquo;s procurement of goods and services is conducted efficiently, ethically, and in alignment with brand standards and budgetary goals. This role is responsible for developing strategic supplier relationships, negotiating contracts, managing inventory levels, and ensuring cost-effective sourcing of all hotel supplies, from food and beverage to operating equipment and maintenance materials.
 
 
 
 Key Roles &amp; Responsibilities
 
 
 
 
 Procurement Strategy &amp; Operations
 
 
 
 <ul>
 <li>
 Develop, implement, and manage the hotel&rsquo;s procurement strategy in alignment with Accor Group&rsquo;s purchasing standards and guidelines.
 </li>
 <li>
 Ensure that all purchasing activities are conducted ethically, transparently, and in compliance with Accor&rsquo;s Code of Conduct, internal control framework, and local regulations.
 </li>
 <li>
 Collaborate closely with department heads (F&amp;B, Rooms, Engineering, Housekeeping, Administration, etc.) to understand operational requirements and ensure timely procurement support.
 </li>
 <li>
 Maintain proper documentation and audit trails for all procurement activities in accordance with Accor&rsquo;s audit and compliance requirements.
 </li>
 <li>
 Continuously monitor market trends, supplier performance, and cost fluctuations to optimize procurement efficiency.
 
 
 </li>
 </ul>
 
 Vendor &amp; Contract Management
 
 
 
 <ul>
 <li>
 Identify, evaluate, and select qualified suppliers in accordance with Accor&rsquo;s sourcing standards.
 </li>
 <li>
 Negotiate supplier agreements, contracts, and pricing to secure favorable terms while ensuring quality, sustainability, and compliance.
 </li>
 <li>
 Conduct regular supplier performance evaluations, ensuring adherence to service level agreements, product specifications, and Accor brand standards.
 </li>
 <li>
 Promote local and sustainable sourcing initiatives in line with Accor&rsquo;s Planet 21 &ndash; Acting Here sustainability program.
 
 
 </li>
 </ul>
 
 Financial &amp; Cost Control
 
 
 
 <ul>
 <li>
 Work closely with the Director of Finance to establish, monitor, and manage procurement budgets and cost control measures.
 </li>
 <li>
 Analyze purchasing expenditures, identify cost-saving opportunities, and implement strategies to optimize spend without compromising quality.
 </li>
 <li>
 Ensure all purchasing transactions are properly documented and aligned with accounting procedures.
 </li>
 <li>
 Provide periodic reports on purchasing activities, savings, supplier performance, and compliance indicators to regional procurement leadership.
 
 
 </li>
 </ul>
 
 Systems &amp; Process Management
 
 
 
 <ul>
 <li>
 Maintain and enhance procurement systems and databases (e.g., BirchStreet, Adaco, Oracle, or similar).
 </li>
 <li>
 Ensure timely and accurate data entry, purchase order processing, and inventory reporting.
 </li>
 <li>
 Develop and enforce standard operating procedures (SOPs) for purchasing and inventory management.
 
 
 </li>
 </ul>
 
 Leadership &amp; Collaboration
 
 
 
 <ul>
 <li>
 Manage, train, and motivate the purchasing team to achieve departmental goals.
 </li>
 <li>
 Collaborate with department heads to understand their needs and improve procurement support.
 </li>
 <li>
 Foster a culture of integrity, accountability, and continuous improvement within the purchasing function.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, Hospitality Management, or related field.
 </li>
 <li>
 Minimum 5&ndash;8 years of purchasing experience, with at least 3 years in a leadership role in the hospitality industry.
 </li>
 <li>
 Proven experience managing multi-department procurement in a 4- or 5-star hotel or resort environment.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong negotiation and contract management skills.
 </li>
 <li>
 Excellent analytical and financial acumen.
 </li>
 <li>
 Proficiency in purchasing/inventory systems and Microsoft Office Suite.
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills.
 </li>
 <li>
 High level of integrity and ethical decision-making.
 </li>
 <li>
 Knowledge of hotel operations and F&amp;B supply chains.
 
 
 </li>
 </ul>
 Additional Information
</div>

Director of Purchasing

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Receive and record guests&rsquo; reservations and assign tables
 </li>
 <li>
 Greet guests at entrance of dining room, restaurant, or lounge and escort them to tables or other seating areas
 </li>
 <li>
 Speak with guests to ensure satisfaction with food and service, and attend to complaints
 </li>
 <li>
 Order necessary dining room supplies and equipment
 </li>
 <li>
 Inspect dining and serving areas and equipment
 </li>
 <li>
 Supervise and co-ordinate activities of food and beverage servers and other serving staff
 </li>
 <li>
 Maintain financial statements and records.
 </li>
 <li>
 Comply to LQA and Forbes standards at all times whilst on duty.
 </li>
 <li>
 Perform any other duties as assigned by Management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Have completed secondary school education.
 </li>
 <li>
 Exceptional communication and interpersonal skills.
 </li>
 <li>
 Hospitality related Degree or Diploma
 </li>
 <li>
 Minimum of 1-2 years&rsquo; experience as a waitress/hostess in a five-star hotel
 </li>
 <li>
 Willingness to work during peak hours, including nights, weekends, and holidays.
 </li>
 <li>
 Advanced levels of Business English
 </li>
 <li>
 Proficiency in a second language such as Arabic.
 </li>
 <li>
 Excellent food &amp; beverage knowledge
 </li>
 <li>
 The ability to work well under pressure.
 </li>
 <li>
 Excellent attention to detail
 </li>
 <li>
 Experienced in Fire &amp; Life safety systems.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Hostess - Ninive Restaurant

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 The F&amp;B Supervisor plays a crucial role in supporting the F&amp;B Operations Manager and Assistant F&amp;B Manager in various administrative capacities. This position demands a high level of professionalism, attention to detail, and commitment to excellence in food and beverage service.
 
 
 <ul>
 <li>
 Provide essential administrative support to the F&amp;B Operations Manager and Assistant F&amp;B Manager.
 </li>
 <li>
 Attend and actively participate in daily Food &amp; Beverage briefings and other required meetings. Meticulously prepare and distribute minutes for various meetings, including Food &amp; Beverage Bi-weekly Meetings and Christmas Meetings.
 </li>
 <li>
 Oversee the production and quality control of all menus and food tags for the TASTE Restaurant, Bar &amp; events.
 </li>
 <li>
 Draft and disseminate professional memorandums for the Food &amp; Beverage Department to relevant departments.
 </li>
 <li>
 Respond promptly and professionally to all email inquiries from internal departments and external customers.
 </li>
 <li>
 Ensure the seamless operation of the Department and maintain a consistent, high-quality service standard as established by management.
 </li>
 <li>
 Maintain a vigilant presence during peak service hours, providing critical support and assistance to Food &amp; Beverage outlets, Banquet events &amp; Service teams as required.
 </li>
 <li>
 Immediately report any malpractice, irregularity, or discrepancy to the F&amp;B Operations Manager.
 </li>
 <li>
 Demonstrate comprehensive product knowledge about the restaurant and foster positive working relationships among supervisors and colleagues within the Department.
 </li>
 <li>
 Maintain close coordination with all supporting departments and remain acutely aware of the appearance, condition, and working environment of all areas within the Hotel.
 </li>
 <li>
 Exhibit the ability to work independently and efficiently with minimal supervision, maintaining a consistently positive and professional attitude.
 </li>
 <li>
 Obtain final approval from the F&amp;B Operations Manager for all Food &amp; Beverage Department details prior to distribution.
 </li>
 <li>
 Propose procedural recommendations and ensure strict enforcement of existing policies and procedures.
 </li>
 <li>
 Take full responsibility for the atmosphere in the Food &amp; Beverage Department, implementing necessary actions to enhance guest experience and meet their requirements.
 </li>
 <li>
 Regularly present well-researched suggestions to Management regarding improvements in general operations, cost control, and profitability.
 </li>
 <li>
 Establish and maintain professional contact with seminar and group organisers.
 </li>
 <li>
 Consistently demonstrate and implement the Accor Vision and actively embody the Accor Values in all aspects of work.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in Hospitality Management
 </li>
 <li>
 Minimum 2 years of relevant experience in a similar capacity
 </li>
 <li>
 Additional certification(s) in Food &amp; Beverage will be an advantage
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Strong leadership and interpersonal skills
 </li>
 <li>
 Ability to work independently
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 </li>
 </ul>
 Additional Information
 
 
 Opportunity to join the first Raffles in Bahrain
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

F&B Supervisor - Ninive Restaurant

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Supervise and coordinate all audio and visual aspects for events, ensuring timely setup, operation, and dismantling of equipment.
 </li>
 <li>
 Manage and maintain AV equipment inventory, ensuring all devices are in good working condition and properly stored.
 </li>
 <li>
 Troubleshoot and resolve technical issues promptly during events to minimize disruptions.
 </li>
 <li>
 Collaborate closely with event planners, clients, and other departments to understand AV requirements and deliver customized solutions.
 </li>
 <li>
 Lead, train, and schedule AV technicians and support staff to ensure efficient and professional service delivery.
 </li>
 <li>
 Oversee installation and configuration of sound systems, projectors, lighting, video conferencing tools, and other related equipment.
 </li>
 <li>
 Maintain adherence to safety standards and company policies during all AV operations.
 </li>
 <li>
 Keep up-to-date with the latest AV technology trends and recommend upgrades or improvements as needed.
 </li>
 <li>
 Prepare technical documentation, event reports, and maintenance logs.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Proven experience in audio visual setup, operation, and supervision.
 </li>
 <li>
 Strong technical knowledge of AV equipment, including sound systems, lighting, video, and projection technologies.
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently.
 </li>
 <li>
 Excellent leadership, organizational, and communication skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple events simultaneously.
 </li>
 <li>
 Flexibility to work evenings, weekends, or holidays as required by event schedules.
 </li>
 <li>
 Relevant certifications or training in AV technology is a plus.
 </li>
 </ul>
</div>

Audio & Visual Supervisor

Company Description An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city centre space, impeccable service and sophisticated Asian style. Located a 15 minute drive from Dubai International Airport, it is ideally situated in the business and shopping district adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. Job Description PURPOSE OF POSITION: To support both the colleagues and leaders of Raffles Salon in achieving the highest quality of service and standards and improving the level of guest satisfaction through positive engagement and communication. Key Roles & Responsibilities: <ul> <li>Maintain the LQA service standards as required for the Outlet.</li> <li>Read daily reports, hotel updates and acknowledge any VIP arrivals, reporting to shift 10 minutes before start time and communicating any delays in advance.</li> <li>Know all Food & Beverage menu items, garnishes, contents and preparation methods and be able to relay that information to guests politely and concisely.</li> <li>Present children's menus, describe specials and alternative cuisine.</li> <li>Serve and clear food and beverage items unobtrusively and professionally using tray and appropriate service ware.</li> <li>Utilize the POS system to ring up sales, print checks, close checks and complete cash out procedures.</li> <li>Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.</li> <li>Ascertain guests' satisfaction, handle problems and inform the Supervisor/Manager of the resolution.</li> <li>Follow cash and credit card procedures per the accounting department guidelines.</li> <li>Maintain a clean, neat and orderly restaurant throughout service.</li> <li>Polish cutlery and refill salt, pepper, sugar and creamers.</li> <li>Operate the coffee machine to make specialty coffees/teas.</li> <li>Serve non alcoholic and alcoholic drinks.</li> <li>Ensure the workstation is stocked with appropriate condiments at all times.</li> <li>Report guest comments regarding food and beverage to management.</li> <li>Maintain and handle operating equipment with care.</li> <li>Adhere to safety, sanitation, HACCP and hygiene policies.</li> <li>Maintain good working relationships with colleagues and other departments.</li> <li>Know all F&B services, outlets and hotel features.</li> <li>Perform opening/closing duties and set all tables according to standards.</li> <li>Report deviations from standards and procedures to manager.</li> <li>Keep service and storage areas safe and clean.</li> <li>Minimize waste, breakages and mishandling of supplies and equipment.</li> <li>Carry out cleaning and maintenance of the outlet.</li> <li>Notify Supervisor/Manager at least four hours prior to shift if unable to attend due to illness.</li> <li>Assist other Food & Beverage outlets during peak hours or extended shifts as needed.</li> <li>Support management in supervising operations to maintain service standards.</li> <li>Assist Supervisor/Manager with daily shift briefings and information dissemination.</li> <li>Provide colleague training, act as a role model, and lead by example.</li> <li>Use Raffles Dubai operating systems.</li> <li>Conduct beverage and equipment inventories, ensuring no variances.</li> <li>Perform trainer tasks and conduct staff training as assigned.</li> <li>Use a hands on approach to develop employees and demonstrate team building.</li> <li>Understand management goals and work towards achieving them.</li> <li>Carry out any other duties as assigned by management.</li> </ul> Qualifications - Personal Attributes: <ul> <li>Excellent reading, writing and oral proficiency in English.</li> <li>Strong communication skills; ability to multitask and extensive wine and cuisine knowledge.</li> <li>Computer proficiency.</li> <li>Courteous and helpful to colleagues and guests.</li> <li>Experienced in all aspects of restaurant service.</li> <li>Well presented and professionally groomed at all times.</li> <li>Trainer with solid motivational and teamwork skills.</li> <li>Attention to detail and strong interpersonal skills.</li> <li>Able to perform all tasks accurately and efficiently.</li> </ul> Qualifications - Education: <ul> <li>Secondary education.</li> </ul> Experience: <ul> <li>Minimum 2 years of hotel experience with at least 1 year in a 5 star luxury operation.</li> <li>Knowledgeable in food and beverage service standards and up selling skills.</li> <li>High awareness of maintaining 5 star standards.</li> <li>Knowledgeable in Micros and Opera systems and cashiering process.</li> </ul> Raffles Dubai Sheikh Rashid Road, Wafi 121800 Dubai, United Arab Emirates

Captain

Join Raffles Hotels & Resorts and explore 11   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.