Qureos Mentor

Raffles Hotels & Resorts

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 Company Description
 
 
 
 
 Raffles &amp; Fairmont the Red Sea
 
 , positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
 
 
 
 Job Description
 
 
 
 THE POSITION
 
 
 The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering.
 
 
 GROOMING
 
 
 Our appearance is a reflection of who we are, and our grooming should project a professional image at work; therefore, every member of our team must adhere to grooming standards at all times
 
 
 
 Ey Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Raffles standards
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 <li>
 Ensure staff have their breaks, according to the number of hours worked
 </li>
 <li>
 Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
 </li>
 <li>
 Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
 </li>
 <li>
 Be fully competent in all reception and cashier duties
 </li>
 <li>
 Cover all shifts if required
 </li>
 <li>
 Cover Rooms Coordinator shifts if required
 </li>
 <li>
 Liaise with other Departments in regards to special guest requirements (i.e., Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
 </li>
 <li>
 Be present at the Reception/Front Desk whenever possible
 </li>
 <li>
 Deal promptly and effectively with any complaints
 </li>
 <li>
 Meet and greet VIP guests
 </li>
 <li>
 Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
 </li>
 <li>
 Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
 </li>
 <li>
 Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
 </li>
 <li>
 Liaise with Concierge to ensure swift baggage dispatch and collection
 </li>
 <li>
 Follow up on late cancellations and no shows and charge when appropriate
 </li>
 <li>
 Inform the receptionist/cashiers of new memo&rsquo;s during the handover
 </li>
 <li>
 Check the next day&rsquo;s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
 </li>
 <li>
 Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
 </li>
 <li>
 Deal with room moves, and ensure seamless communication of these with the relevant departments
 </li>
 <li>
 Check potential room revenue for any discrepancies and do necessary corrections
 </li>
 <li>
 Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis
 </li>
 <li>
 Balance the screen (room types) for next day
 </li>
 <li>
 Maintain amicable and co-operative working relations with all other departments
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 <li>
 To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager
 </li>
 <li>
 Ensure enough supplies of all stationary items are in storage
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 <li>
 Attend any courses Management may deem beneficial
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 The Front Office Supervisor may be required to carry out other duties, directed by the Assistant Front Office Manager
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 PERSONAL ATTRIBUTES
 
 
 Motivator and Proactive
 
 
 Team player
 
 
 Positive attitude and well-spoken
 
 
 People person
 
 
 Result driven
 
 
 Open-minded
 
 
 Display initiative
 
 
 Organized
 
 
 Commitment to professional values
 
 
 Thinking out of the box
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficient in the English and Arabic (verbal &amp; written)
 </li>
 <li>
 Third language is an asset
 </li>
 <li>
 Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
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 A hospitality diploma is an asset
 </li>
 <li>
 Knowledge of Property Management System and Windows
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 <li>
 Prior experience in customer service an asset
 </li>
 <li>
 Proven ability to handle cash effectively and accurately
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 1 year supervisory experience in luxury hotel
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Understanding of Ultra-Luxury guest expectations and brand alignment.
 </li>
 <li>
 experience in project coordination, scheduling, and document control during pre-Opening stages.
 </li>
 <li>
 Experience in pre-Opening is a must.
 </li>
 <li>
 A proactive, anticipatory approach with a strong sense of ownership and accountability.
 </li>
 <li>
 Impeccable grooming and personal presentation aligned with Luxury standards.
 </li>
 </ul>
</div>

Front office Supervisor, Raffles The Red Sea (Saudi National)

<div>
 
 Company Description
 
 
 
 
 Raffles &amp; Fairmont the Red Sea
 
 , positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
 
 
 
 Job Description
 
 
 
 We are seeking a detail-oriented and efficient Procurement Supervisor to join our procurement team in Raffles &amp; Fairmont The Red Sea. As a key member of our organization, you will oversee purchasing activities, manage supplier relationships, and ensure the timely acquisition of goods and services while maintaining cost-effectiveness.
 
 
 <ul>
 <li>
 Develop and implement purchasing strategies aligned with organizational goals and budget constraints
 </li>
 <li>
 Negotiate contracts, prices, and terms with suppliers to secure the best value for the company
 </li>
 <li>
 Oversee the entire purchasing process, from requisition to delivery, ensuring accuracy and efficiency
 </li>
 <li>
 Collaborate with department heads to determine purchasing needs and forecast demand
 </li>
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 Analyze market trends, pricing data, and supplier performance to make informed purchasing decisions
 </li>
 <li>
 Maintain accurate records of purchases, inventory levels, and supplier information
 </li>
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 Ensure compliance with company policies, industry standards, and relevant Saudi Arabian regulations
 </li>
 <li>
 Coordinate and conduct regular inventory audits with storeroom personnel
 </li>
 <li>
 Mentor and supervise junior purchasing staff, providing guidance and performance feedback
 </li>
 <li>
 Implement and maintain quality control measures for purchased goods and services
 </li>
 <li>
 Cultivate and manage relationships with key suppliers to ensure reliable and high-quality supply
 </li>
 <li>
 Stay informed about industry trends and innovations in procurement practices
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Diploma in Business Administration, Supply Chain Management, or a related field
 </li>
 <li>
 Minimum of 3 years of purchasing experience, including at least 1 year in a supervisory role
 </li>
 <li>
 Proven track record of successful contract negotiations and cost savings
 </li>
 <li>
 Excellent verbal and written communication skills in English
 </li>
 <li>
 Proficiency in MS Office suite, particularly Excel, Word, and PowerPoint
 </li>
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 Strong analytical and problem-solving skills with attention to detail
 </li>
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 Knowledge of supply chain management principles and best practices
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 Experience with procurement software and inventory management systems
 </li>
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 Demonstrated ability to lead and motivate a team
 </li>
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 Strong organizational skills and ability to manage multiple priorities
 </li>
 <li>
 Knowledge of local suppliers and market conditions in Saudi Arabia
 </li>
 <li>
 Familiarity with Saudi Arabian procurement regulations and practices
 </li>
 <li>
 Ability to work effectively in a multicultural environment
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Understanding of Ultra-Luxury guest expectations and brand alignment.
 </li>
 <li>
 experience in project coordination, scheduling, and document control during pre-Opening stages.
 </li>
 <li>
 Experience in pre-Opening is a must.
 </li>
 <li>
 A proactive, anticipatory approach with a strong sense of ownership and accountability.
 </li>
 <li>
 Impeccable grooming and personal presentation aligned with Luxury standards.
 </li>
 </ul>
</div>

Procurement Supervisor - Raffles & Fairmont The Red Sea (Saudi National)

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 The People &amp; Culture Manager will play a key leadership role in driving compliant, ethical, and people-centric HR practices in alignment with Qatar labour legislation and Accor policies. The position serves as a trusted advisor to leadership on employee relations and people governance, contributing to a fair, consistent, and inclusive workplace. With a strong focus on culture, compliance, and operational excellence, the role supports a high-engagement environment aligned with Accor&rsquo;s Heartist&reg; values, while upholding the highest standards of confidentiality, wellbeing, and health and safety.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration or Business Management
 </li>
 <li>
 Relevant professional Human Resources certification, such as CIPD, SHRM, or other internationally recognised HR credentials will be an advantage
 </li>
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 Minimum of 5-7 years of progressive human resources experience with at least 1-2 years in HR leadership experience within luxury hospitality environment
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 At least 2 years of hands-on working knowledge of Qatar Labour Law, local employment practices, and governmental procedures
 </li>
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 Demonstrated hands-on experience managing employee relations, disciplinary actions, grievances, investigations, and HR compliance matters
 </li>
 <li>
 Demonstrated hands-on experience managing in compensation and benefits administration, payroll, leave management, and end-of-service benefit calculations
 </li>
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 Proven experience in HR reporting, including the preparation, analysis, and presentation of workforce data and key people metrics
 </li>
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 Hands-on experience in HR budgeting, forecasting, and accruals, ensuring accurate financial planning and reporting
 </li>
 <li>
 Hands-on experience overseeing employee housing operations, standards, compliance, and colleague welfare within staff accommodation in alignment with local regulations, practices, and procedures
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 Demonstrated experience in designing, implementing, and driving employee engagement and employee welfare initiatives to enhance workplace culture and wellbeing
 </li>
 <li>
 Proven ability to manage and influence internal and external stakeholders across all levels
 </li>
 <li>
 Proficiency in HR systems and relevant platforms, including but not limited to Oasys
 </li>
 <li>
 Proven ability in meeting facilitation and management skills, with the ability to lead discussions, align stakeholders, and drive actionable outcomes
 </li>
 <li>
 Strong proficiency in Microsoft Office applications
 </li>
 <li>
 Prior experience working in the GCC is preferred
 </li>
 <li>
 Fluency in English is required; Due to the nature of the role and the current team dynamics, Arabic-speaking candidates will be given priority
 </li>
 </ul>
</div>

People & Culture Manager

Join Raffles Hotels & Resorts and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Raffles Hotels & Resorts

About Company

Front office Supervisor, Raffles The Red Sea (Saudi National)

Procurement Supervisor - Raffles & Fairmont The Red Sea (Saudi National)

People & Culture Manager