Urwah Admin

RATP Dev

<div><h4 class="jobSectionHeader"><b>Our Schedulers are critical to the success of our operations, serving as the vital link between Dispatch and our Bus Operators. Their ability to effectively organize, prioritize, and manage multiple tasks within strict timeframes is essential to maintaining on-time service and reliable delivery.</b></h4><p><b><br>
Requirements for a Scheduler:</b></p><p></p><ul><li>
Two (2) years of transit experience with fluency in Microsoft Office.</li><li>
Knowledge of research methods to include bus routes and schedules,</li><li>
Company operational procedures,</li><li>
Standard office practices.</li><li>
Correct telephone etiquette.</li><li>
English grammar and usage, vocabulary, spelling, and punctuation.</li></ul><p></p><p><b>
Responsibilities of a Scheduler:</b></p><ul><li>
Use Microsoft Word and Excel.</li><li>
 Maintain an effective working relationship with employees throughout the company.</li></ul><ul><li> Learn company organizational structure.</li><li> Work under pressure (time) to meet deadlines.</li><li> Backup to dispatch as needed.</li><li> Prepares and adjusts routes and schedules.</li><li> Participates in team review of ridership and runtime data.</li><li> Prepares paperwork for operator sign-up for route selection and assists with operator sign-up.</li><li> Conduct analysis as needed which involves designing and conducting running time checks; monitoring bus schedules by observation, riding bus or driving route; and conducting on-time performance analysis.</li><li> Maintains computerized scheduling files and runs computer programs associated with Operator sign-up.</li><li> Performs research to make recommendations on routes and changes.</li></ul><p></p><p><b>
Education Requirement</b></p><p></p><p>
High school diploma or GED</p><p><b>
Pay Rate: </b>$19.50/hr.</p><p><b>
Hours: </b>Monday - Friday 9a - 5p</p><p><b>
Benefits</b></p><p>
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.</p><p><b>
We are an Equal Opportunity Employer &amp; We Welcome Diversity to our Teams!</b></p></div>

Scheduler

<div><h2 class="jobSectionHeader"><b>Payroll Specialist (This is not a remote position)</b></h2>
<div><ul><li><div>Permanent contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 2 years of experience (Junior level)</div>
</li>
<li><div>High school diploma, A levels, GED, GCSE</div>
</li>
<li><div>Payroll Specialist</div></li></ul></div></div>
<br><div><div><div><div><div><b>RATP Dev USA - Your future. Our destination.</b></div>
</div><p></p><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><div><p><b>RATP Dev USA - Your future. Our destination.</b></p>
<p>We are transit. We make distances feel shorter and bring people together. We are a community.</p>
<p>At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.</p>
<p>Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.</p>
<p>Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.</p></div></div><div>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><div><p>Responsible for the timely and accurate filing of payroll for hourly and salaried staff and related record keeping and accounting activities under general supervision.</p>
<ul><li>Assists with calculating employees&rsquo; hours from timecards and timekeeping systems; ensures that all employees are paid on time and accurately in timekeeping system (Kronos)</li>
<li>Prepares Kronos entries, Partners with Corporate HR to p</li>
<li>prepare and issues paychecks as needed</li>
<li>Updates records including paid time off, rosters, employee records.</li>
<li>Troubleshoots payroll issues; verifies the accuracy of figures and computations</li>
<li>Balances and reconciles payroll accounts and accruals; prepares periodic reports of earnings, taxes, and deductions; may keep records of leave pay and nontaxable wages</li>
<li>Responds to employee questions regarding all types of payroll questions</li>
<li>Maintains data including file back-ups and documentation files.</li>
<li>Maintains confidentiality of all information</li>
<li>Other duties as required</li><li>
Handling a CBA/labor enviroment</li>
</ul>
<p><b>Requirements</b></p>
<ul><li>Thorough knowledge of clerical accounting and bookkeeping procedures as applied to verifying and posting financial data</li>
<li>Ability to accurately operate all Requirements</li>
<li>Thorough knowledge of clerical accounting and bookkeeping procedures as applied to verifying and posting financial data</li>
<li>Ability to accurately operate a 10 key calculator by touch</li>
<li>Working knowledge and proficiency with Microsoft Word, Excel</li>
<li>Ability to read, understand, and interpret instructions, policies, and procedures</li>
<li>Good written and oral communication skills</li>
<li>Ability to organize and perform work efficiently, strong attention to details</li>
<li>Strong math skills</li>
<li>2 to 4 years of relevant payroll experience, Knowledge of Applicant Tracking Systems (ATSs), specifically Kronos/UKG Proficiency with a laptop computer and Microsoft Suite preferred</li>
<li>Working knowledge and proficiency with Microsoft Word, Excel</li>
<li>Ability to read, understand, and interpret instructions, policies, and procedures</li>
<li>Good written and oral communication skills</li>
<li>Ability to organize and perform work efficiently, strong attention to details</li>
<li>Strong math skills</li>
<li>2 to 4 years of relevant payroll experience, Knowledge of Applicant Tracking Systems (ATSs), specifically Kronos/UKG Proficiency with a laptop computer and Microsoft Suite preferred</li>
</ul><b>Salary $65,000</b><p></p><p><b><br>
THIS IS NOT A REMOTE POSITION</b></p><p><b>
Benefits</b></p><p></p><p>
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.</p><p><b>
We are an Equal Opportunity Employer &amp; We Welcome Diversity to our Teams.</b></p></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Skills</b></h2>
<p>Payroll Experience</p><p>Customer Service</p><p>Computer Knowledge
</p></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>950 Big Tree Road, 32119 South Daytona, United States</p></div></div></div></div><div></div>

Payroll Specialist (This is not a remote position)

<div><div>As the first-line supervisor for bus operators, customers, driver field evaluation, and accident first responders, the Operations Supervisor/Dispatcher plays a crucial role. This position is safety-sensitive and requires respectful and professional communication with other Dispatchers, Bus Operators, and Supervisors. The Operations Supervisor/Dispatcher will be responsible for performing the duties of a Dispatcher and Road Supervisor and overseeing scheduling and administrative tasks.</div><p><b><br>
Requirements of the Operations Supervisor</b></p><ul><li>
Communicate job requirements and responsibilities to bus operators and dispatchers.</li><li>
 Responsible for day-to-day evaluation reports</li><li>
Assist bus operators in preparing accident reports and safety violations documents.</li><li>
Correct safety problems on the route/scene while documenting violations</li><li>
Liaison between bus operators, clients, and organizations in customer service issues</li><li>
 Evaluate and monitor bus operator safety and performance</li><li>
Assist safety personnel with Department of Transportation (DOT) and Federal Transit Administration (FTA) compliance and recordkeeping.</li><li>
Assist in dispatching and miscellaneous clerical tasks as needed</li><li>
Obtain a Commercial Driver&rsquo;s License (CDL) required to operate vehicles at the location, maintain that license, and drive routes periodically</li><li>
May assist with bus operator tracking system for bus operator performance and evaluations</li><li>
At least 21 years old
</li><li>A valid driver&rsquo;s license in good standing</li></ul><b>
Benefits of the Operations Supervisor</b><p></p><ul><li>
Vacation
</li><li>Sick time
</li><li>Life &amp; Accident Insurance</li><li>
Medical, Dental, and Vision Insurance
</li><li>Wellness Program</li><li>
Retirement savings plan (401 K)</li></ul><div><b>
Hourly rate of pay: $22.25</b></div><p><b>
Search: Greensboro, NC</b></p><p></p><p><b>
We are an Equal Opportunity Employer and Welcome Diversity to our Teams</b></p></div><p></p>

Operations Supervisor/Dispatcher

<div><h2 class="jobSectionHeader"><b>Jr OCC Controller</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>Less than 2 years of experience (Entry level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Operations Control Center Agent / Regulator / Dispatcher</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
The Jr OCC Controller is responsible for overseeing and regulating real-time LRT train operations to ensure safe, reliable, and punctual service across the mainline and depot. The role involves continuous monitoring of train movements, executing incident response procedures, managing traction power systems, and coordinating with the OCC Duty Chief Controller, depot teams, and maintenance teams. By applying operational regulations and maintaining effective communication, the OCC Controller plays a vital role in service continuity, safety compliance, and operational excellence.</p></div></div><p></p><div>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Train Operations Supervision</b></p><ul><li> Oversee train movement and ensure adherence to the operational timetable.</li><li> Monitor train injection/removal according to the timetable.</li><li> Implement train short-loops or turnback based on OCC Duty Chief Controller instructions.</li><li> Allocate and inject spare or hot stand-by trains as required to maintain service frequency.</li></ul><p><b>
Incident &amp; Traffic Regulation</b></p><ul><li> Apply appropriate regulation actions to minimize train delays and maintain headways.</li><li> Manage operational incidents and degraded service scenarios to restore normal operations swiftly.</li><li> Take real-time notes during incidents to support post-incident reporting.</li></ul><p><b>
Service Quality &amp; Passenger Comfort</b></p><ul><li> Monitor onboard conditions to ensure passenger comfort and safety.</li><li> Coordinate train exchange for defective or non-compliant trains in service.</li><li> Inform the Customer Information Officers of traffic conditions to enable timely public announcements.</li></ul><p><b>
Coordination &amp; Communication</b></p><ul><li> Maintain effective communication with the OCC Duty Chief Controller, depot staff, and maintenance teams.</li><li> Assist the OCC Duty Chief Controller in preparing reports and correspondence.</li><li> Instruct and guide shunting drivers as per operational needs.</li><li> Interface with other units for PTW (Permit to Work) management and take over when necessary.</li></ul><p><b>
Depot Operations &amp; Movement Management</b></p><ul><li> Define track allocation for trains entering or leaving the depot.</li><li> Coordinate train exchanges and movements between mainline and depot.</li><li> Manage shunting, stabling, and unstabling sequences based on maintenance priorities.</li><li> Oversee depot route movement and train wash scheduling.</li><li> Program and monitor manual/automatic washing track operations with traffic coordination.</li></ul><p><b>
Traction Power &amp; Energy Network Control</b></p><ul><li> Control and supervise traction power systems, including HV, MV, and LV networks for both the line and depot.</li><li> Configure the depot power network for maintenance or degraded operation scenarios without affecting train movement.</li><li> Respond to emergencies by shutting down traction power upon request from drivers or OCC Duty Chief Controller.</li><li> Manage power feed to depot areas (stabling/depot tracks) in coordination with Maintenance Direction.</li></ul><p><b>
Maintenance Coordination</b></p><ul><li> Follow up on maintenance activities to ensure Rolling Stock availability.</li><li> Align train circulation with maintenance priorities and schedules.</li></ul><p><b>
Compliance and Standards</b></p><ul><li> Apply and enforce all Standard Operating Procedures (SOPs), safety protocols, and operational regulations.</li><li> Ensure actions align with company policies, service level targets, and safety standards.</li></ul><p><b>
Safety Responsibilities</b></p><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.</li><li> All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> Bachelor&rsquo;s degree in Engineering, preferably in Electrical, Mechatronics, or Communications.</li><li> Fluent in Arabic with a very good command of English.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> High level of computer literacy, with the ability to operate and navigate specialized software and control systems used in transport operations.</li><li> Strong interpersonal and communication skills, with the ability to coordinate effectively across multidisciplinary teams.</li><li> Sound understanding of electrical engineering fundamentals relevant to control and operations environments.</li><li> Familiar with the use of operational monitoring tools and systems within industrial or transport-related settings.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 0 - 3 years of relevant experience, ideally within the railway, metro, or transportation sector.</li><li> Prior involvement in control center operations, railway signaling, or train dispatching is advantageous.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> Operational Focus: Maintains constant attention to real-time train movements and service conditions, ensuring alignment with timetables and operational priorities.</li><li> Crisis Management: Remains calm and decisive during service disruptions or incidents, applying appropriate regulations and coordinating recovery actions to restore normal operations effectively.</li><li> Clear Communication: Communicates promptly and clearly with the OCC Duty Chief Controller, maintenance teams, and stations teams, ensuring all parties are informed and aligned in real time.</li><li> Safety and Compliance Orientation: Consistently adheres to SOPs and safety protocols, proactively addressing any deviations to maintain a safe environment for passengers and staff.</li><li> Technical Agility: Demonstrates confidence and precision in managing power systems, train movements, and control software tools, especially during emergency configurations or degraded modes.</li><li> Team Coordination: Collaborates seamlessly with depot staff, train drivers, and other OCC staff to manage train flows, washing schedules, and power operations with minimal disruption.</li><li> Resilience and Multi-tasking: Handles high-pressure situations with composure, effectively managing multiple concurrent tasks such as incident reporting, train exchanges, and depot routing.</li><li> Service Orientation: Maintains a customer-first mindset by ensuring timely communication of service changes to customer service teams and upholding comfort and safety standards for passengers.</li><li> Detail-Oriented Reporting: Accurately documents incidents and operational activities to support traceability, performance monitoring, and continuous improvement.</li><li> Initiative and Responsiveness: Takes proactive steps to prevent delays or disruptions and responds swiftly to operational instructions and evolving scenarios.</li></ul></div></div></div></div><br>
<p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Jr OCC Controller

<div><h2 class="jobSectionHeader"><b>Cybersecurity Manager</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 10 years of experience (Professional)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Cyber Security Manager/Expert</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
The Cybersecurity Manager is responsible for the strategic design, implementation, and continuous maturation of the company&rsquo;s cybersecurity posture across all business units. This role oversees local security operations, leads the in-house Security Operations Center (SOC), ensuring compliance with ISO 27001 certification and ensuring alignment with recognized security frameworks (NIST CSF). By leading Governance, Risk, and Compliance (GRC) initiatives and fostering cross-functional partnerships with IT and Digital teams, the Manager ensures the resilience of the organization&rsquo;s digital ecosystem against emerging threats.</p></div></div><p></p><div><br>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Cybersecurity Governance &amp; Strategy</b></p><ul><li> Develop and execute the company-wide cybersecurity strategy in alignment with organizational objectives.</li><li> Design, maintain, and enforce a robust suite of security policies, standards, and procedures based on ISO 27001 and NIST CSF to ensure operational consistency.</li><li> Drive the end-to-end ISO 27001 certification lifecycle, including initial gap analysis, control implementation, and final readiness audits.</li><li> Establish a high-maturity GRC ecosystem to centralize risk management, regulatory compliance, and corporate security governance.</li></ul><p><b>
Security Operations &amp; SOC Management</b></p><ul><li> Provide strategic direction and technical mentorship to the SOC team, fostering a culture of continuous learning and incident excellence.</li><li> Standardize SOC workflows&mdash;including SIEM tuning, threat hunting, alert triage, and incident response&mdash;to meet or exceed industry benchmarks.</li><li> Develop and present high-level SOC performance metrics, and KPI dashboards to senior management and relevant stakeholders.</li></ul><p><b>
Technical Security Oversight</b></p><ul><li> Direct the deployment and lifecycle management of advanced security solutions, including Firewalls, EDR/XDR, IDS/IPS, IAM, and Endpoint Protection.</li><li> Coordinate comprehensive vulnerability scans, penetration tests, ensuring prioritized remediation based on business impact.</li><li> Mandate and audit secure configuration standards and &quot;Security by Design&quot; principles across cloud infrastructure, and business applications.</li></ul><p><b>
Cybersecurity Risk Management</b></p><ul><li> Lead enterprise-level cybersecurity risk assessments to identify, evaluate, and mitigate potential threats, maintaining a dynamic and actionable Risk Register.</li><li> Define and oversee the security vetting process for vendors and third-party partners.</li></ul><p><b>
Awareness, Training &amp; Culture</b></p><ul><li> Champion a security-first culture through the design and delivery of a comprehensive cybersecurity awareness program.</li><li> Manage phishing simulations and targeted training campaigns to reduce the organization&rsquo;s human-risk surface.</li></ul><p><b>
Compliance, Audit &amp; Reporting</b></p><ul><li> Act as the primary liaison for internal and external auditors, ensuring the integrity of evidence for ISO 27001 and regulatory audits.</li><li> Continuously monitor the legal and regulatory landscape to ensure organizational compliance with data protection and cybersecurity mandates.</li></ul><p><b>
Safety Responsibilities</b></p><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> Bachelor&rsquo;s degree in Computer Science, Business Information Systems, Information Security or a related field (required).</li><li> CISSP, CISM, or CISA certifications are preferred.</li><li> ISO 27001 Lead Implementer or Lead Auditor is preferred.</li><li> ITIL Foundation is a plus.</li><li> Fluent in English and Arabic, French is a plus.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> Advanced understanding of network security, cloud security, cryptography, and application security.</li><li> Strong knowledge of ISO 27001, NIST Cybersecurity Framework, and GRC practices.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 10+ years of experience in Cybersecurity roles, with at least 3 years in team leadership.</li><li> Proven experience managing SOC operations and security engineering team.</li><li> Strong track record of cross-functional collaboration and stakeholder engagement.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> <b>Influence &amp; Engagement:</b> Builds strong relationships and effectively engages with cross-functional stakeholders to achieve alignment and buy-in.</li><li> <b>Analytical Thinking: </b>Evaluates complex problems, interprets data effectively, and makes sound decisions based on insights.</li><li> <b>Execution Excellence:</b> Delivers high-quality outcomes on time, manages multiple priorities, and ensures effective follow-through.</li><li> <b>Change Agility:</b> Adapts quickly to evolving needs, leads change with confidence, and helps others navigate transitions smoothly.</li><li> <b>Communication:</b> Expresses ideas clearly and professionally, prepares impactful documentation, and engages effectively with diverse audiences.</li><li> <b>Collaboration: </b>Promotes teamwork, shares knowledge openly, and supports others to achieve common goals.</li><li> <b>Attention to Detail:</b> Maintains accuracy and consistency in documentation, reporting, and system configurations.</li><li> <b>Accountability:</b> Demonstrates ownership, responsibility, and reliability in delivering on objectives.</li><li> <b>Resilience:</b> Remains composed under pressure, solves problems calmly, and stays focused on long-term results.</li></ul></div></div></div></div><br>
<p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Cybersecurity Manager

<div><p><b>RATP Dev USA - Your future. Our destination.</b></p><p>
We are transit. We make distances feel shorter and bring people together. We are a community.</p><p>
Do you see yourself finding solutions to make distances feel shorter? Are you seeking to make an impactful difference and where do you bring people together? If so, come join our team where you are part of a community, not just an employee.</p><p>
At RATP Dev USA, we seek to foster a culture where people feel valued, where their voices are heard, and their needs are a priority. We value diversity and inclusion, as well as people who are collaborative and seek solutions that make an impactful difference within our teams, the company, our clients, and the communities we serve.</p><p>
Our RATP Dev USA Safety Culture prioritizes the well-being of our employees, clients, passengers, and communities we serve. They are the heart of our business and ensuring all can return home to their families and friends safe and without injury is what we strive to do.</p><p>
Through our diverse cultural experiences, we bring innovative transportation solutions. We possess a shared commitment and responsibility to our communities to provide our operational expertise and services in leading quality and safety best practices in everything we do with integrity, honesty, and sustainability.</p><br>
<p></p>
<div><b>
Customer Service $16.00/HR</b></div><ul><li>
High school diploma</li><li>
2+ years&rsquo; call center experience</li><li>
Proven experience as call/care center representative</li><li>
Experience in customer service is essential/ Certifications a plus.</li><li>
Proficient in English; Good knowledge of additional languages or Bilingual a plus</li><li>
Working knowledge of MS Office/Excel/ Scheduling programs/Krono&rsquo;s/ADP/PowerPoint/SharePoint/Talk Desk / Spare or other call center software.</li><li>
Knowledge and understanding of FTA, FDOT, ADA. Title IV, and other transportation guidelines</li><li>
Tech savvy with knowledge of telephone equipment and relevant computer programs</li><li>
Outstanding communication and negotiation abilities</li><li>
Results-oriented approach</li><li>
Excellent organizational skills</li><li>
Excellent Time Management Skills</li><li>
Ability to manage and work under stressful circumstances and pressure.</li><li>
Ability to meet and exceed timelines.</li><li>
Answer questions from clients and provide guidance and feedback.</li><li>
Read Google maps and other mapping software and articulate directions.</li><li>
Anticipate escalation and utilize de-escalation skills, while working with the public.</li><li>
Provides CSR coverage at the Transfer Plaza and supports the front desk operations.</li><li>
Ability to provide presentations and information to the public regarding Flex, Gold, and Fixe Route programs.</li><li>
Distribute schedules for Votran throughout Volusia County.</li><li>
Respond to customer service information requests, complaint, and complimentary submissions.</li><li>
Proficiency answering questions, eligibility requirements, Title IV, and transportation inquiries for Fixed Route, Paratransit, Flex, and sub contactors.</li><li>
Adherence to policies and established procedures.</li><li>
Perform all duties managed and maintained within the care center and retail desk.</li><li>
Daily Call monitoring and ability to receive coaching.</li><li>
Processing orders and payments received daily from customers, for transit services.</li><li>
Willingness to train, learn and support a multifunctioning work environment.</li><li>
Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services.</li><li>
Complete data entry tasks</li><li>
Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.</li><li>
Provide dispatch/scheduling when required.</li><li>
Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators.</li><li>
Maintain accurate records and appropriate filing systems.</li><li>
Communicate effectively with management staff regarding scheduling or passenger issues.</li><li>
Ability to handle multiple tasks accurately and effectively.</li><li>
Provide excellent customer service to passengers, dispatch/schedulers, and management staff.</li><li>
Professional telephone demeanor and office appearance</li><li>
Other related duties as assigned.</li></ul><div><b>
Customer Service $16.00/HR</b></div><p><b>
Benefits</b></p><p>
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.</p><p><b>
We are an Equal Opportunity Employer &amp; We Welcome Diversity to our Teams.</b></p></div>

Customer Service / Call Center

<div><div><div><b>JOB PURPOSE:</b></div><div>
Operate and support all civil and fire protection daily maintenance activities along with facilities management in LRT stations and buildings to enhance smooth operations and ensure maintenance reliability.</div></div><div><div><b><br>
RESPONSIBILITIES/DUTIES</b></div><div><b>
Operational Support &amp; Maintenance Execution</b></div><ul><li> Assist Facility Management Engineers with daily work activities to enhance efficiency and reliability of LRT buildings and stations maintenance.</li><li> Operate according to business needs and roster planning.</li><li> Diagnose reported faults and execute maintenance and repair action plans under the guidance of Facility Management Engineers.</li><li> Perform technical tasks including painting, plumbing, gypsum works, metal works, concrete and masonry repairs, fire protection tasks, tiling, and monitoring housekeeping activities.</li></ul><div><b>
Monitoring &amp; Quality Assurance</b></div><ul><li> Monitor and report the performance of fire protection subcontractors to ensure tasks are completed properly.</li><li> Apply proper checklist regulations to ensure equipment availability and reliability during maintenance activities.</li><li> Monitor and ensure the implementation of housekeeping activities in LRT Bader Depot as required.</li></ul><div><b>
Resource Management</b></div><ul><li> Optimize maintenance processes through proper utilization of tools and spare parts.</li><li> Ensure the availability of tools and spare parts in the warehouse and report any shortages promptly.</li></ul><div><b>
Reporting &amp; Documentation</b></div><ul><li> Prepare statistical maintenance reports on a regular basis (daily, weekly, monthly).</li></ul><div><b>
Compliance &amp; Safety</b></div><ul><li> Ensure full compliance with health and safety regulations, following safety rules and permits as instructed.</li></ul><div><b>
Safety Responsibilities</b></div><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.</li><li> All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><div><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></div><div><b>
QUALIFICATIONS:</b></div><ul><li> Vocational Diploma or a suitable relevant degree.</li></ul><div><b>
KNOWLEDGE:</b></div><ul><li> Good acknowledgement in Civil and Facilities repairing works as assigned.</li></ul><div><b>
EXPERIENCE:</b></div><ul><li> 3 to 5 years&rsquo; experience in (civil, mechanical, electrical) maintenance works.</li><li> Metro or train stations and depot civil construction experience is a plus.</li></ul><div><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></div><ul><li> Good listener.</li><li> Team Player.</li><li> Ability to communicate with staff of all levels.</li><li> Possess analytical and critical ability.</li><li> Think out of the box to identify non-conventional solutions for work activities.</li><li> Possess self-drive and enthusiasm.</li><li> Problem solving ability.</li></ul></div></div>

Building & Facility Management Technician

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