Urwah Admin

RATP Dev

<div><h2 class="jobSectionHeader"><b>Risk Analyst</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 2 years of experience (Junior level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Strategy Analyst</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
To support the development and execution of a robust risk management framework that enables the organization to identify, assess, and mitigate operational, strategic, and organizational risks. This role fosters a proactive risk culture by delivering insightful analysis, facilitating risk-based decision-making, and ensuring alignment with industry standards and internal compliance requirements.</p></div></div><p></p><div>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Risk Management Framework &amp; Governance</b></p><ul><li>Support the implementation and continuous improvement of the organization&rsquo;s Risk Management System.</li><li>Contribute to the review and enhancement of risk management policies, frameworks, and procedures in line with ISO 31000.</li><li>Assist in maintaining and updating the corporate risk register, ensuring data accuracy and relevance.</li></ul><p><b>
Risk Assessment &amp; Analysis</b></p><ul><li>Conduct qualitative and quantitative risk assessments using standard tools (e.g., risk matrices).</li><li>Identify and evaluate current and emerging risks based on operational data, incident trends, and stakeholder input.</li><li>Recommend appropriate mitigation strategies and monitor changes in risk exposure.</li></ul><p><b>
Risk Reporting &amp; Documentation</b></p><ul><li>Assist in preparing risk reports, dashboards, and presentations for internal stakeholders and risk review panels.</li><li>Track progress on the Annual Risk Plan, ensuring timely delivery of key milestones and reporting metrics.</li><li>Maintain accurate records of risk events, assessments, and control measures.</li></ul><p><b>
Operational Support &amp; Cross-Department Coordination</b></p><ul><li>Work closely with departments to assess and document operational risks and service delivery vulnerabilities.</li><li>Coordinate risk mitigation actions and ensure follow-through on departmental risk control plans.</li><li>Support internal audits and site inspections to evaluate risk control effectiveness.</li></ul><p><b>
Change Control &amp; Incident Management</b></p><ul><li>Collaborate with change control processes to identify risks associated with operational or organizational changes.</li><li>Review risk-related incidents and contribute to root cause analysis and preventive action planning.</li></ul><p><b>
Culture &amp; Awareness</b></p><ul><li>Support internal awareness campaigns and training initiatives to strengthen risk-aware behaviors across the organization.</li><li>Promote integration of safety and risk responsibilities by reporting hazards and assisting in risk alignment with health and safety procedures.</li></ul><p><b>
General &amp; Ad Hoc Duties</b></p><ul><li>Provide assistance during internal and external audits related to risk management.</li><li>Perform other responsibilities as assigned by management to support enterprise risk management goals.</li></ul><p><b>
SAFETY RESPONSIBILITIES:</b></p><ul><li>Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li>Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li>Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li>Bachelor&rsquo;s degree in Engineering, Business, Risk Management, or a related field.</li><li>Professional certifications in Risk Management (e.g., ISO 31000, CRM) are an advantage.</li><li>Fluent in Arabic and English, French is a plus.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li>Solid understanding of risk management principles and frameworks.</li><li>Knowledge of incident investigation, root cause analysis, and risk control evaluation.</li><li>Familiarity with change control, safety regulations, and internal audit methodologies.</li><li>Proficient in Microsoft Office Suite; experience with risk management tools is a plus.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li>3&ndash;5 years in risk management, safety, quality, or operational analysis.</li><li>Hands-on experience with risk registers, dashboards, and coordination of mitigation actions.</li><li>Exposure to infrastructure, transport, or industrial sectors is preferred.</li><li>Demonstrated capability in data analysis and reporting within a multidisciplinary environment.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li>Analytical Thinking: Demonstrates strong problem-solving skills with the ability to evaluate complex data and extract meaningful insights.</li><li>Communication: Excellent verbal and written communication skills, including report writing and presenting to stakeholders.</li><li>Collaboration: Effective team player with the ability to engage across departments and build strong working relationships.</li><li>Adaptability: Flexible and resilient when managing changing priorities and high-pressure situations.</li><li>Proactivity: Takes initiative in identifying risks and proposing solutions without waiting for instruction.</li><li>Organizational Awareness: Understands how risk affects strategic objectives and contributes to effective corporate governance.</li><li>Accountability: Takes ownership of assigned tasks, meets deadlines, and ensures quality delivery.</li><li>Attention to Detail: Maintains accuracy in documentation, risk reporting, and compliance tracking.</li><li>Integrity: Maintains confidentiality and upholds the highest standards of ethical conduct in all aspects of work</li></ul></div></div></div></div>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Risk Analyst

<div><h2 class="jobSectionHeader"><b>Jr Budget &amp; Controlling Specialist</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>Less than 2 years of experience (Entry level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Accountant Specialist</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
The Jr Budget &amp; Controlling Specialist plays a supporting role within the Finance team, focusing specifically on budgeting, forecasting, and financial control for (RDMC) projects. The primary objective is to maintain financial discipline and provide accurate, timely data analysis to ensure project spending aligns with strategic goals and approved budgets. This role is crucial for transforming financial data into practical insights that guide sound business decisions.</p></div></div><p></p><div>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Financial Control &amp; Budget Compliance</b></p><ul><li> Assist in the Budget Approval Control cycle by thoroughly reviewing and validating all purchase requests and purchase orders against approved departmental and project budgets.</li><li> Monitor all expenditures to guarantee adherence to RATP policies and budgetary guidelines.</li></ul><p>
Performance Reporting &amp; Performance Analysis</p><ul><li> Prepare accurate monthly and quarterly financial performance reports and dashboards, primarily comparing Actual results versus Budget/Forecast.</li><li> Analyze key variances and financial trends, clearly documenting the root causes and potential financial impacts and share them with the Budget team.</li></ul><p><b>
Budgeting and Forecasting Support</b></p><ul><li> Assist the budget team in the annual budget preparation and rolling financial forecasting processes</li><li> Collect and validate financial and operational data from various systems to ensure accuracy and reliability for all planning and reporting activities.</li></ul><p><b>
Process Improvement &amp; Ad-Hoc Support</b></p><ul><li> Identify and propose improvements for existing procedures related to budget control, data collection, and reporting to enhance efficiency and data quality.</li><li> Fulfill any other duties and analytical requests to support the departmental objectives.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> Bachelor's degree in Accounting, Finance, Economics, or a closely related quantitative field.</li><li> Very good command in Arabic &amp; English.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> Familiarity with cost control and budgeting.</li><li> Foundational understanding of finance principles.</li><li> Practical experience with data visualization tools (e.g., Power BI or Tableau) or ERP systems is a plus.</li><li> Good proficiency in Microsoft Excel (e.g., VLOOKUPs, pivot tables, formulas).</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 0-3 years of professional experience as an Analyst, Accountant, or a similar role.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> Demonstrated growth mindset, solution orientation, and effective collaboration skills.</li><li> Demonstrated skills in detail orientation and quantitative analysis.</li><li> A team player who can work well with others.</li><li> High degree of professionalism, ethical conduct, and integrity.</li><li> Ability to work in a fast-paced industry.</li></ul></div></div></div></div><p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Jr Budget & Controlling Specialist

<div><h2 class="jobSectionHeader"><b>Electronics Workshop Lead Engineer</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 5 years of experience (Senior level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Engineer</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
To lead and oversee the operations of the Electronics Workshop, ensuring high-quality, timely, and cost-effective repair of electronic systems and components. The role manages diagnostics, repair, and testing activities, supervises technical staff, and ensures compliance with safety and quality standards. The Lead Engineer is responsible for technical excellence, resource optimization, and continuous improvement of workshop performance to support the reliability of railway infrastructure systems.</p></div></div><p></p><div><br>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Workshop Operations &amp; Leadership</b></p><ul><li> Lead and manage daily operations of the Electronics Workshop, ensuring workflow efficiency, task prioritization, and timely completion of repair activities.</li><li> Supervise engineers and technicians, providing technical guidance, training, and performance feedback.</li><li> Develop and implement workshop procedures aligned with maintenance objectives and quality standards.</li><li> Plan and allocate repair tasks based on equipment criticality, complexity, and resource availability.</li><li> Monitor workshop productivity and implement measures to improve turnaround time and repair quality.</li><li> Support manpower planning, capacity forecasting, and resource utilization.</li></ul><p><b>
Technical Diagnostics &amp; Repair</b></p><ul><li> Oversee complex fault diagnostics, root cause analysis, and component-level repairs of PCBs, control boards, and power modules.</li><li> Review and interpret circuit diagrams, schematics, and datasheets to ensure accurate fault isolation and repair.</li><li> Validate all repaired units through calibration, simulation, and functional testing.</li><li> Develop troubleshooting guides, repair manuals, and technical documentation for recurring or complex issues.</li><li> Maintain traceable repair documentation detailing diagnostic methods, repair actions, and test outcomes.</li></ul><p><b>
Quality, Compliance &amp; Continuous Improvement</b></p><ul><li> Implement and enforce quality control standards across all workshop activities.</li><li> Drive continuous improvement initiatives to enhance repair accuracy, process efficiency, and reliability.</li><li> Monitor recurring failure trends and propose design or operational improvements.</li><li> Ensure workshop operations comply with ISO, OEM, and internal quality requirements.</li><li> Support internal and external audits and ensure timely closure of corrective actions.</li></ul><p><b>
Safety Management</b></p><ul><li> Maintain and promote a strong safety culture within the workshop.</li><li> Enforce compliance with electrical safety, PPE, LOTO, and environmental regulations.</li><li> Conduct toolbox talks, risk assessments, and safety audits.</li><li> Train staff on safe handling of electronic equipment and hazardous materials.</li><li> Ensure proper disposal of e-waste and adherence to environmental procedures.</li></ul><p><b>
Inventory &amp; Resource Control</b></p><ul><li> Manage and monitor inventory of spare parts, tools, and testing equipment.</li><li> Coordinate with procurement and warehouse teams to maintain availability of critical components.</li><li> Track consumption and prevent misuse or wastage of workshop materials.</li></ul><p><b>
Documentation &amp; Reporting</b></p><ul><li> Maintain detailed workshop records, including job sheets, repair logs, and test reports.</li><li> Prepare technical reports and KPI dashboards for management review.</li><li> Integrate repair data within the CMMS (e.g., Maximo) to ensure equipment history accuracy.</li><li> Contribute to internal performance reviews and technical assessments.</li></ul><p><b>
Safety Responsibilities:</b></p><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.</li><li> All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
Qualifications:</b></p><ul><li> Bachelor&rsquo;s degree in Electronics, Electrical, or Mechatronics Engineering.</li><li> Certifications in electronics repair, maintenance, or quality management are an advantage.</li><li> Proficiency in interpreting circuit diagrams, schematics, and technical documentation.</li></ul><p><b>
Knowledge:</b></p><ul><li> Strong understanding of industrial electronics maintenance and diagnostics.</li><li> Knowledge of ISO standards, quality management systems, and safety regulations.</li><li> Proficient with testing instruments, simulation software, and MS Office applications.</li><li> Familiarity with CMMS platforms (e.g., Maximo) and data-driven maintenance processes.</li><li> Understanding of railway or industrial control systems is an advantage.</li></ul><p><b>
Experience:</b></p><ul><li> 5&ndash;7 years of experience in electronics repair and diagnostics.</li><li> Minimum 2 years in a supervisory or team leadership role.</li><li> Demonstrated expertise in repairing, testing, and validating electronic control systems and PCBs.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> <b>Leadership &amp; Team Development:</b> Builds capability within the team and fosters accountability.</li><li> <b>Analytical Thinking: </b>Uses data-driven methods to diagnose faults and improve reliability.</li><li> <b>Quality Focus: </b>Maintains high precision and attention to detail in all repair tasks.</li><li> <b>Safety Orientation:</b> Demonstrates and enforces a safety-first culture.</li><li> <b>Collaboration: </b>Works effectively with engineering, maintenance, and supply chain functions.</li><li> <b>Adaptability:</b> Responds effectively to evolving technologies and new diagnostic techniques.</li><li> <b>Accountability:</b> Takes ownership of workshop outcomes and promotes transparency.</li></ul></div></div></div></div><br>
<p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Electronics Workshop Lead Engineer

<div><h2 class="jobSectionHeader"><b>Sr MEP Lead Engineer</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 5 years of experience (Senior level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Engineer</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
To lead and manage the mechanical, electrical, and plumbing (MEP) engineering scope across all phases of project design, coordination, and execution. The role ensures technical excellence, regulatory compliance, and integration of MEP systems within the overall project framework. The Sr MEP Lead Engineer is responsible for supervising design reviews, coordinating with multidisciplinary teams, overseeing site implementation, and resolving technical issues to ensure timely, cost-effective, and high-quality project delivery. Additionally, the role supports team development, safety adherence, and continuous improvement in MEP engineering practices.</p></div></div><p></p><div><br>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Leadership &amp; Team Management</b></p><ul><li> Lead and oversee the MEP Engineering Team throughout all stages of design and construction.</li><li> Mentor and guide Jr engineers, ensuring continuous technical development and knowledge transfer within the team.</li></ul><p><b>
Design Review &amp; Technical Validation</b></p><ul><li> Review, validate, and provide approvals on all MEP engineering drawings, technical specifications, and coordination layouts.</li><li> Ensure designs align with local regulations, international standards, and client requirements.</li><li> Evaluate and approve method statements, material submittals, and shop drawings for compliance and constructability.</li></ul><p><b>
Coordination &amp; Integration</b></p><ul><li> Coordinate the MEP scope with other engineering disciplines, ensuring seamless integration throughout the project lifecycle.</li><li> Collaborate with contractors, consultants, and project stakeholders to resolve design or interface issues.</li></ul><p><b>
Site Execution &amp; Supervision</b></p><ul><li> Supervise MEP subcontractors during on-site execution, ensuring adherence to approved plans and resolving any technical conflicts.</li><li> Ensure that MEP systems are installed, tested, and commissioned in accordance with project specifications and contractual obligations.</li><li> Monitor field activities to ensure safety protocols and quality standards are consistently met.</li></ul><p><b>
Project Documentation &amp; Controls</b></p><ul><li> Manage RFIs, NCRs and other technical correspondence.</li><li> Support the project team in identifying and implementing value engineering opportunities and cost-saving measures.</li><li> Participate in project progress meetings and provide timely updates on MEP work status, risks, and mitigation plans.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> Bachelor&rsquo;s degree in Mechanical, Electrical, or Building Services Engineering.</li><li> Fluent in English and Arabic, French is a plus.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> Strong knowledge of HVAC, fire protection, power distribution, ELV, and plumbing systems.</li><li> Familiarity with MEP design software such as AutoCAD MEP, Revit, and BIM tools.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> Minimum of 7 to 10 years of experience in MEP engineering, including at least 3 to 5 years in a senior or lead engineering position.</li><li> Demonstrated experience working on large-scale infrastructure, commercial, or mixed-use development projects.</li><li> Experience working with international codes (ASHRAE, NFPA, NEC, IPC, etc.) is essential.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> Technical Leadership: Leads by example in applying engineering expertise, guiding the team through complex MEP challenges with confidence and precision.</li><li> Quality-Driven Approach: Consistently upholds high standards in design review, execution, and documentation to ensure compliance with project specifications and industry codes.</li><li> Proactive Problem-Solving: Anticipates design and site issues early and takes initiative to propose practical, cost-effective solutions.</li><li> Effective Collaboration: Builds strong working relationships with internal teams, contractors, and stakeholders to facilitate smooth coordination and project delivery.</li><li> Accountability and Ownership: Takes full responsibility for the performance and quality of MEP works, ensuring timely resolution of issues and alignment with project timelines.</li><li> Mentorship and Team Development: Actively supports the professional growth of junior engineers, fostering a collaborative and high-performing team culture.</li><li> Commitment to Safety: Promotes and ensures adherence to safety standards and procedures across all MEP-related activities on site.</li><li> Communication Excellence: Communicates clearly and confidently, ensuring technical decisions, expectations, and updates are well understood by all stakeholders.</li></ul></div></div></div></div><br>
<p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Sr MEP Lead Engineer

<div><h2 class="jobSectionHeader"><b>Signaling &amp; CC Technical Engineer</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 2 years of experience (Junior level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Engineer</div></li></ul></div></div>
<br><div><div><div><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p><b>JOB PURPOSE:</b></p><p>
The Signaling &amp; Centralized Control Technical Engineer is responsible for developing, maintaining, and controlling all technical documentation and maintenance procedures related to signaling and communication control systems. The role ensures that documentation accurately reflects asset configurations, complies with safety and quality standards, and supports maintenance, testing, and operational activities. This position plays a key part in maintaining configuration integrity, supporting audits, and contributing to the digitalization and continuous improvement of maintenance documentation across the signaling domain.</p></div></div><p></p><div><br>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><p></p><div><p><b>RESPONSIBILITIES/DUTIES</b></p><p><b>
Documentation Development &amp; Control</b></p><ul><li> Prepare, review, and maintain maintenance procedures and documentation to ensure compliance with safety, quality, and regulatory standards.</li><li> Monitor adherence to documentation control procedures and ensure consistent formats across departments.</li><li> Maintain document updates in line with equipment, configuration, or operational changes.</li><li> Manage document control, versioning, and approval workflows to ensure full traceability and ISO compliance.</li></ul><p><b>
Configuration &amp; Asset Documentation Management</b></p><ul><li> Identify, classify, and maintain records of signaling and centralized control (CC) system assets.</li><li> Support the development of documentation related to asset configuration, lifecycle management, and preventive maintenance planning.</li><li> Ensure documentation accurately reflects field configurations, modifications, and system updates.</li><li> Collaborate with engineering disciplines to ensure configuration control and version consistency across systems.</li></ul><p><b>
Technical Support &amp; Process Improvement</b></p><ul><li> Provide documentation and technical input for technical investigations, root cause analyses, and system reviews.</li><li> Coordinate with OEMs, suppliers, and internal teams to validate and update technical documentation.</li><li> Support testing and commissioning documentation, including validation and acceptance reports.</li><li> Recommend process improvements to enhance the quality, accessibility, and usability of maintenance documentation.</li></ul><p><b>
System Integration &amp; CMMS Administration</b></p><ul><li> Support the setup, configuration, and continuous updating of the Computerized Maintenance Management System (CMMS).</li><li> Ensure CMMS data accurately reflects current asset configurations and maintenance schedules.</li><li> Collaborate with maintenance and engineering teams to align system data with actual field and documentation records.</li></ul><p><b>
Standards, Audits &amp; Quality Assurance</b></p><ul><li> Participate in internal and external audits related to signaling documentation and maintenance procedures.</li><li> Track and follow up on audit findings and corrective actions to ensure closure.</li><li> Support the development of documentation KPIs, performance dashboards, and compliance reports.</li><li> Maintain consistency with railway industry documentation standards and ISO quality systems.</li></ul><p><b>
Reporting &amp; Coordination</b></p><ul><li> Prepare regular reports on documentation updates, compliance status, and technical performance indicators.</li><li> Coordinate with other engineering disciplines to standardize documentation practices.</li><li> Conduct training sessions for maintenance and technical teams on documentation and procedural updates.</li><li> Contribute to departmental KPIs related to documentation accuracy and compliance.</li></ul><p><b>
Continuous Improvement &amp; Digitalization</b></p><ul><li> Participate in documentation digitalization projects and integration into CMMS or document management systems.</li><li> Support continuous improvement initiatives aimed at enhancing documentation efficiency and quality.</li><li> Perform additional duties as assigned by the Engineering or Maintenance Manager.</li></ul><p><b>
Safety Responsibilities:</b></p><ul><li> Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.</li><li> Comply with the requirements of RDMC RQHSE Policy and Safety Management System.</li><li> Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.</li><li> All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</li></ul><p><b>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><p><b>
QUALIFICATIONS:</b></p><ul><li> Bachelor&rsquo;s degree in Electrical, Electronics, Mechatronics, or Telecommunications Engineering.</li><li> Additional certifications in documentation management, quality systems, or configuration control are an advantage.</li><li> Proficiency in English and Arabic (spoken and written); French is a plus.</li></ul><p><b>
KNOWLEDGE:</b></p><ul><li> Good understanding of signaling and centralized control (CC) systems.</li><li> Familiarity with maintenance documentation and ISO standards.</li><li> Knowledge of Testing &amp; Commissioning (T&amp;C) and maintenance production processes.</li><li> Understanding of Maintenance Management Systems (MMS/CMMS), e.g., Maximo.</li><li> Awareness of railway system safety culture and asset management principles.</li></ul><p><b>
EXPERIENCE:</b></p><ul><li> 3&ndash;5 years of relevant experience in the preparation or management of maintenance documentation within the railway, metro, or LRT industry.</li><li> Hands-on experience in maintenance documentation, configuration control, and technical support for signaling assets.</li><li> Experience collaborating with OEMs and system integrators for documentation and compliance activities.</li></ul><p><b>
DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><ul><li> <b>Attention to Detail:</b> Demonstrates precision and accuracy in all documentation and reporting.</li><li> <b>Analytical Thinking: </b>Uses data and technical insight to identify trends and support decision-making.</li><li> <b>Accountability:</b> Takes ownership of documentation quality, version control, and technical accuracy.</li><li> <b>Collaboration:</b> Works effectively with engineering, maintenance, and OEM teams.</li><li> <b>Adaptability:</b> Quickly adjusts to changes in systems, technology, or regulatory standards.</li><li> <b>Continuous Improvement:</b> Proactively seeks ways to enhance documentation systems and procedures.</li><li> <b>Clear Communication:</b> Communicates technical information clearly and effectively across teams.</li><li> <b>Quality &amp; Compliance Focus:</b> Ensures documentation and processes adhere to the highest industry and safety standards.</li></ul></div></div></div></div><br>
<p></p>
<div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Signaling & CC Technical Engineer

<div><p>Our dispatchers are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.</p><p><b><br>
Requirements for a Dispatcher</b></p><p></p><ul><li>
Minimum of two (2) years of general work experience, including driving experience and customer service experience.</li><li>
Must be a minimum of 18 years of age.</li><li>
Must have been a licensed driver for at least two (2) years.</li><li>
Ability to work under time constraints and deadlines</li><li>
Problem-solving and analytical abilities</li><li>
Good computer skills</li><li>
A Valid Drivers License</li><li>
No criminal convictions or DWI, DUI, assault, or possession</li></ul><p></p><p><b>
Responsibilities of a Dispatcher</b></p><p></p><ul><li>
Collaborates with routing specialists and schedulers to optimize routes</li><li>
Dispatch drivers using information provided by the clients through the reservation department and the online reservation application</li><li>
Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out</li><li>
Discuss with the client availability to review online reservations</li><li>
Field incoming calls for the exact day requests, ensure availability, and examine possible route changes</li><li>
Initiate all outbound calls to the city connect and access</li><li>
Troubleshoot and resolve potential pick-up problems before they result in service issues</li><li>
Ensure service on missed pick-ups by coordinating driver movement in the field</li><li>
Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity</li><li>
Other duties assigned by the operation staff</li></ul><p></p><p><b>
 Education Requirement</b></p><p></p><p>
High school diploma or GED</p><p><b>
Benefits</b></p><p><b>
We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.</b></p><p><b>
Soldiers; </b>if you are Army Reserve, Army National Guard or transitioning from Active Duty be sure to register today with the Army PaYS Program at www.armypays.com</p><p></p><p><b><br>
We are an Equal Opportunity Employer &amp; We Welcome Diversity to our Teams!</b></p></div>

Dispatcher

<div><h2 class="jobSectionHeader"><b>Customer Service Agent</b></h2>
<div><ul><li><div>Fixed-term contract</div>
</li>
<li><div>Full-time</div>
</li>
<li><div>At least 2 years of experience (Junior level)</div>
</li>
<li><div>Bachelor degree</div>
</li>
<li><div>Customer Service Agent</div></li></ul></div></div>
<br><div><div><div><div><div><b>Customer Service Agent</b></div>
</div><p></p><div><h2 class="jobSectionHeader"><b>Mission
</b></h2><p></p><div><p>JOB PURPOSE:</p><p>
The Customer Service agent is responsible for selling tickets/subscriptions, welcoming, advising customers and accompanying them during the purchasing process. Prospecting for customers and managing customer movements in front of the sales office. Providing after-sales service to customers.</p></div></div><p></p><div>
<h2 class="jobSectionHeader"><b>Profile
</b></h2><div><p>RESPONSIBILITIES/DUTIES</p><ul><li>Responsible for managing the accounts, tickets, and other products in his account.</li><li>Ensure the full payment of all sums collected during the shift</li><li>Follow instructions and guidelines provided by Customer Service management.</li><li>Maintain a positive, empathetic, and professional attitude when interacting with customers at all times.</li><li>Respond to customer inquiries promptly and effectively.</li><li>In cases of overcrowding at sales points, take proactive steps to organize queues and ensure smooth, efficient service.</li><li>Acknowledge and resolve customer complaints in a professional manner.</li><li>Possess in-depth knowledge of products to confidently answer customer questions.</li><li>Advise customers on the products that best meet their needs.</li><li>Process orders, forms, applications, and requests accurately and efficiently.</li><li>Keep records of customer interactions, transactions, comments, and complaints.</li><li>Communicate and coordinate with colleagues as necessary.</li><li>Provide feedback on the efficiency of the customer service process.</li><li>Ensure customer satisfaction by delivering high-quality and professional support.</li><li>Welcoming and supporting people with reduced mobility in a welcoming manner.</li></ul><p></p><p>
Correct use of equipment and tools</p><ul><li>Appropriate uniform and appearance according to customer service policy.</li><li>Greet customers professionally and assist them in reaching their destinations.</li><li>Monitor and ensure the proper functioning of ticket office machines and subscription devices.</li><li>Check tickets, subscription cards, and cash stock at the beginning and end of each shift.</li><li>Issue, renew, and correctly process tickets and subscriptions, ensuring accurate transactions and preventing errors.</li><li>Ensure accurate handling and documentation of cash, including counting, sorting, and reporting discrepancies.</li><li>Communicate any relevant instructions to colleagues on subsequent shifts and report any deficiencies or emergency issues to the appropriate manager, following the administrative hierarchy.</li><li>Match fingerprint attendance with the attendance book and adhere to the company's dress code policy.</li><li>Perform any additional duties assigned by the zone manager.</li></ul><p>
ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</p><p></p><p>
QUALIFICATIONS:</p><ul><li>Min. Vocational Diploma or any suitable educational level.</li></ul><p>
KNOWLEDGE:</p><ul><li>Basic knowledge of customer service.</li></ul><p>
EXPERIENCE:</p><ul><li>Relevant experience in customer service or retail.</li></ul><p>
DESIRED BEHAVIORS &amp; EXPERIENCES</p><p></p><ul><li>Ability to handle stress and critical situations.</li><li>Ability to work as a part of a team.</li><li>Ability to Work under pressure.</li><li>Attentive to details.</li><li>Basic knowledge of computer tools.</li><li>Flexibility to work on shift patterns based on the roster.</li><li>Good communication skills, both written and oral.</li><li>Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.</li><li>System oriented.</li><li>Customer-oriented, able to anticipate, understand, react to situations, and satisfy customer needs.</li><li>Proactivity in identifying and solving problems.</li></ul><p></p><p>
Develop a cooperative relationship with internal and external contact people.</p><ul><li>Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.</li></ul></div></div><p></p><div><h2 class="jobSectionHeader"><b>
Skills</b></h2>
<p>Not Specified
</p></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Location</b></h3>
<p></p><div><div><div><b>Location</b></div></div><b>
</b><div><b>Address</b></div><b>
</b></div><p>Cairo, Cairo, Egypt</p></div></div></div></div><div></div>

Customer Service Agent

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