Qureos Mentor

Rebel Hotel Company

Rebel Hotel Company offers a progressive paradigm for hotel management, delivering excellence through a blend of operational expertise, modern technology, and strategic partnerships. They create a full-service hospitality management platform that spans operations, revenue management, procurement, human resources, marketing distribution, and investment partnerships. Their commitment to transparency and expertise positions them as a leader in niche hotel management, aligned with hotel investment strategies.

<div><p>The Breakfast Attendant is responsible for taking customer's food and drink orders, serve food and beverages, prepare itemized checks, and sometimes accept payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. They also check the identification of patrons to ensure they meet the minimum age requirement for the purchase of alcohol. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.</p><br>
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<p><b>Job Duties &amp; Functions</b>? Comply at all times with company standards and regulations to encourage safe and efficient hotel operations? Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.? Be familiar with the organization of the restaurant and lounge and know the function of each job position? Have a thorough knowledge of menus and specials in the restaurant? Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner? Clear, clean and reset tables as needed? Be familiar with the operation of the P.O.S. system? Carry out cashiering functions in closing checks and end of shift paperwork? Perform opening and closing procedures, and side work duties according to station rotation assignment? Ensure that tables and side stands are kept stocked, tidy and clean? Perform other tasks/jobs as assigned by the supervisor or manager? Access to back of house areas of the hotel and sensitive information? Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank? Interact and occasionally have unsupervised contact with guests and/or colleagues? Maintain a high level of trust and responsibility? Represent the company with certain level of reputation and good character as well as exercise sound judgement</p></div>

Breakfast Attendant

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 Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties, and preparing select beverage and food items for guests. This includes making bar drinks, crafting coffee beverages, and preparing simple sandwiches and hot food items. Agents provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
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  Job Duties &amp; Functions
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   Approach all encounters with guests and associates in a friendly, service-oriented manner
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   Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)
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   Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
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   Comply at all times with company policies, standards and regulations to encourage safe and efficient hotel operations
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   Greet and welcome all guests approaching the Front Desk in accordance with company standards; maintain a friendly and warm demeanor at all times
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   Maintain proper operation of the telephone switchboard and ensure that all company performance standards are met
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   Handle requests for information, mail and messages in an efficient and courteous manner
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   Answer guest inquiries about hotel service, facilities and hours of operation
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   Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
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   Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
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   Be aware of all rates, packages and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted dates
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   Obtain all necessary information when taking room reservations and follow rate quoting scenario
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   Be familiar with all company policies and house rules as well as hospitality terminology
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   Have knowledge of and assist in emergency procedures as required
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   Handle check-ins and check-outs in a friendly, efficient and courteous manner
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   Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
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   Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
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   Use proper two-way radio etiquette at all times when communicating with other associates
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   As needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
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   Maintain an up-to-date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
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   Perform other duties as assigned, which may include, but are not limited to: helping coworkers in other areas of the hotel, maintaining a clean and organized work area, and overall cleanliness and safety throughout the hotel and grounds
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   Access to back-of-house areas of the hotel and sensitive information
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   Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
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   Interact and occasionally have unsupervised contact with guests and/or colleagues
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   Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
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   Maintain a high level of trust and responsibility
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   Represent the company with a high level of reputation and good character, exercising sound judgement
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   Prepare and serve bar drinks in accordance with company standards and local alcohol service regulations
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   Prepare and serve coffee beverages using standard recipes and equipment
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   Assemble and heat simple food items such as sandwiches, pastries, and hot grab-and-go items
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   Maintain cleanliness and organization of the coffee/bar preparation area, equipment, and supplies
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   Monitor inventory of beverage and food items and communicate replenishment needs to management
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   Ensure all food and beverage handling meets safety, sanitation, and brand standards
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Front Desk Agent

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 This position will be directed and supervised by a General Manager. The primary responsibilities for this position will be focused on routine operational tasks and supervising others in their operational assignments. Other duties may be assigned as required by the business and / or training for career advancement. Ensure guest satisfaction and the efficient operation of the hotel by supervising the back of the house operating departments in the absence of the General Manager. This individual may assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. The Operations Manager may function to support several areas at the property including Housekeeping, Engineering / Maintenance, F&amp;B, PBX, Bell staff, Front Office, and Banquets. Exempt managers and supervisors must customarily and regularly direct the work of at least three full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50% of the time and job duties must also involve the use of discretion and independent judgement more than 50% of the time.
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  Working Conditions / Environment
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 The following outlines the work environment employees will encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
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 Job Type: Full-time
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 Pay: $68,500.00 - $70,000.00 per year
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  Benefits
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   401(k)
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   401(k) matching
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   Dental insurance
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   Health insurance
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   Life insurance
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   Paid time off
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   Vision insurance
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Operations Manager

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  Join Our Team as a Housekeeping Supervisor
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  About Us
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 As a Housekeeping Supervisor, you'll play a crucial role in ensuring our guests have a memorable stay. You'll lead a dedicated team, oversee daily operations, and step into the Housekeeping Manager's shoes when needed.
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  Key Skills/Responsibilities
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   Supervisory Skills: Manage daily operations, including inspections and reporting to ensure that standards and productivity levels are being met.
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   Communication and Leadership: Lead and motivate a team of Room Attendants and House Attendants. Provide training and support to staff, fostering a positive work environment.
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   Safety and Compliance: Handle "Lost and Found" items with care and integrity. Maintain key control and ensure safety standards are met. Access to back of house areas of the hotel and sensitive information. Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, storage/liquor room, and secured filing cabinets.
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   Sanitation and Cleanliness: Ensure the highest levels of sanitation and cleanliness in all facilities and equipment.
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   Perform other duties as requested by management.
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Housekeeping Supervisor

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  Main Duties And Responsibilities
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   To provide main service to all guest rooms.To respond promptly to any guest room cleaning requests.
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   Provide quality service to ensure positive comment cards.
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   Creates a safe, comfortable and friendly working environment to enable the team to deliver an outstanding overall level of service.
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   Provides overall cleaning services to guest rooms.
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   Strips all beds used in check-out and occupied rooms.
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   Make up bed according to hotel standards.
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   Check under the bed.
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   Replace any burnt out light bulbs.
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   Dust and/or polish all furniture.
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   Vacuum carpets, mop wooden floors and dust high.
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   Clean doors inside and out.
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   Wash and polish mirrors and windows.
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   Turn on TV to make sure it is working properly.
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   Check room for damage, report to Housekeeping.
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   Clean closet including closet mirrors.
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   Empty, wash and dry all ashtrays. (This is a smoke free property; only when instructed by management.)
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   Empty and wipe out wastebaskets.
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   Replace all used or damaged amenities.
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   Fold guest belongings; pair up shoes (stay over guests).
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   Check all areas of rooms for any left items. All left items must be reported to Security.
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   Clean telephone.
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   Wash and dry all tile or marble surfaces, making sure all hair is removed.
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   Wash and dry tub.
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   Clean and polish all brass.
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   Wash and dry shower doors.
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   Clean inside and outside of toilet.
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   Replace all soiled linen in the bag.
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   Restock amenities, toilet tissue and Kleenex.
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   Clean the water glasses.
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   Clean and dry ice bucket, tray and glasses.
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   Cleans and services all assigned rooms to the standard set by El Encanto and to LQA standards.
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   Maintains neat appearance of Housekeeper&rsquo;s bag/basket.
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   Takes responsibility for keeping housekeeping carts, linen and supply rooms neat and orderly at all times.
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   Assist in any other related duties as required.
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   Maintains a professional appearance and attitude.
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   Reports all maintenance concerns to a Supervisor or Office coordinator.
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   Completes all assigned tasks in accordance with all safety procedures as defined by El Encanto.
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   Follows key handling procedure set by El Encanto.
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   Reports and hands in all Lost and Found items according to the Lost and Found procedure established by El Encanto.
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   Follows all procedures regarding punch-in and punch-out for work as defined by El Encanto.
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   Follows all procedures regarding attendance, lateness and absence as set by El Encanto.
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   Follows standards set by El Encanto and LQA.
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   Utilizes supplies efficiently to eliminate waste.
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   Follows recycling practices defined by El Encanto.
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   Use utilities and resources in a responsible manner to control wastage.
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   Communicate relevant information to the department, your line manager and across departments, as appropriate.
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   Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
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   Attend learning and development courses and complete eLearning modules, as required
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Housekeeping, Room Attendant (Full Time)