Qureos Mentor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Reservations Sales Agent
 
 
 
 Department:
 
 Reservations
 
 
 
 Reporting to:
 
 Cluster Revenue and Distribution Manager
 
 
 
 Property:
 
 Red Sea Global Hospitality
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry&mdash;seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team members. We offer more than just a job&mdash;we provide an opportunity to shape the future of luxury hospitality.
 
 
 
 
 
 
 The Role
 
 
 
 The Reservations Agent is responsible for actively converting bedroom enquiries into confirmed business, whilst providing an exceptional and personalized experience to guests.
 
 
 Reservation Agent responds timely to communications from guests, travel agents and leads concerning reservations arriving by mail and telephone; prepares confirmation letters and promptly process any cancellations, modifications, and guest&rsquo;s request
 
 
 The Agent&rsquo;s demeanor should reflect the quality of the hotel to our potential guests and callers. A positive, professional attitude, knowledge of the hotel and a strong attention to detail are traits which our agents are required to have.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 <ul>
 <li>
 Understands and anticipates guest needs and requirements; intuitive understanding of individual preferences, adopting a proactive service orientation to address needs before they are expressed, and adapting communication skills to interpret verbal and non-verbal cues. The goal is to transform service interactions into personalized and memorable experiences, exceeding guest expectations.
 </li>
 <li>
 Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
 </li>
 <li>
 Possess a sales-oriented attitude, maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel. Strive towards direct booking conversion and minimize cost of sales.
 </li>
 <li>
 Knows the selling status, rates, and benefits of all packages plans and determines room rates based on the selling tactics of the hotel.
 </li>
 <li>
 Input and update reservations from all booking channels, ensuring that all relevant information is included in the booking and that any special requests or requirements are communicated to relevant departments.
 </li>
 <li>
 Handles daily correspondence and responds to inquiries in a timely manner.
 </li>
 <li>
 Keeps up to date with hotel facilities and amenities, ensuring the hotel benefits are communicated to the guest at the time of reservation; Possess a complete knowledge of all suites, hotel facilities and promotions as well as the local area and closest competitors.
 </li>
 <li>
 Processes cancellations and modifications and promptly relays this information to the Front office when needed.
 </li>
 <li>
 Understands the hotel's policy on guaranteed reservations and no-shows and ensures implementation.
 </li>
 <li>
 Monitors advances deposit requirements and communicates with Front Office department at the hotels
 </li>
 <li>
 Identifies regular bookers and communicates details to Sales team for follow up.
 </li>
 <li>
 Maintains and modifies (where necessary) guest profile information to assist the entire hotel in providing exceptional guest recognition.
 </li>
 <li>
 Responsible for keeping accurate paper transactions, and recording of any specificrequirement in terms of reservation requests, amenities
 </li>
 <li>
 Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Communicating improvement ideas to the Director of Revenue and Reservations, working together as a team to implement improvements.
 </li>
 <li>
 Works to maximize hotel revenue under the guidance of the Director of Revenue and Reservations.
 </li>
 <li>
 Takes a proactive approach to daily reservation department activity, anticipating potential opportunities to improve the overall efficiency of the department.
 </li>
 <li>
 Complies with the departmental standards, objectives, and goals (conversion ratio, mystery shop calls etc).
 </li>
 <li>
 Maintains effective communication within the department and ensure that the Director of Revenue and Reservations is kept well informed of any problems/queries that have arisen.
 </li>
 <li>
 Attends any department training sessions and/or meetings required.
 </li>
 <li>
 Complies with all core and culture standards personally and within the department.
 </li>
 <li>
 Adheres to all health, safety, and fire, procedures and processes
 </li>
 <li>
 Interacts with employees and guests beyond giving and receiving instructions, emphasizing relationships with supervisors, managers, co-workers, and guests.
 </li>
 <li>
 Work closely and communicate effectively with the Front Office and Sales Team to ensure smooth workflow and enhanced guest experience.
 </li>
 <li>
 Assists with setting positive relations both within reservations and other departments to resolve any issues efficiently, and appropriately, to always maintain the smooth running of the hotel operation.
 </li>
 <li>
 Generally being alert for opportunities to improve the profitability of the department i.e., through controlling wastage and being responsible for the economy of all utilities and resources.
 </li>
 <li>
 Performs other duties as assigned, requested, or deemed necessary by Management
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Standards
 
 
 <ul>
 <li>
 Graduate of Hospitality Management, Tourism and Travel, or other related courses.
 </li>
 <li>
 Fluent in written &amp; spoken English and / or Arabic an advantage
 </li>
 <li>
 Experience working with Opera PMS System
 </li>
 <li>
 Must posses professional telephone etiquette
 </li>
 <li>
 Attention to details and able to prioritize tasks
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Self-motivated and continuously strive to better his/ her skills and increase his/ her knowledge
 </li>
 <li>
 Able to work with minimal supervision
 </li>
 <li>
 Previous experience in a similar capacity with a minimum of 1 year is an advantage
 </li>
 <li>
 Willing to work shifts during weekends and public holidays
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process, and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
</div>

Reservations Sales Agent

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Assistant Director of Engineering
 
 
 
 Department:
 
 Engineering
 
 
 
 Reports to:
 
 Director of Engineering
 
 
 
 Property:
 
 Shebara Resort
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As the Assistant Director of Engineering, you will support the Director of Engineering in managing all aspects of the Engineering Department's daily operations. You will help ensure the effective functioning of the hotel&rsquo;s infrastructure including all mechanical, electrical, plumbing, HVAC, and life safety systems. Your role is critical in maintaining operational excellence, guest comfort, safety, and leading an efficient engineering team committed to sustainable and preventive maintenance practices.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Assistant Director of Engineering, you will need to:
 
 
 
 
 
 
 Planning and Organizing
 
 
 <ul>
 <li>
 Assist in planning and supervising preventive and corrective maintenance programs.
 </li>
 <li>
 Coordinate day-to-day operations and ensure timely response to engineering requests.
 </li>
 <li>
 Monitor energy usage and utility consumption and assist in implementing sustainability and cost-saving initiatives.
 </li>
 <li>
 Ensure that all fire, health, and safety regulations are met and maintained in the property.
 </li>
 <li>
 Participate in the development of long-term maintenance strategies and capital expenditure planning.
 </li>
 </ul>
 
 
 Team Supervision &amp; Leadership
 
 
 <ul>
 <li>
 Supervise a team of engineers and technicians, ensuring adherence to operational standards and procedures.
 </li>
 <li>
 Support recruitment, onboarding, and training efforts in alignment with departmental needs.
 </li>
 <li>
 Lead regular briefings and training for the engineering team to ensure technical excellence and safety compliance.
 </li>
 <li>
 Evaluate performance and provide coaching and feedback to engineering team members.
 </li>
 </ul>
 
 
 Maintenance &amp; Technical Oversight
 
 
 <ul>
 <li>
 Conduct regular inspections and audits of all plant, machinery, and public areas.
 </li>
 <li>
 Ensure that scheduled maintenance activities are completed efficiently and documented appropriately.
 </li>
 <li>
 Manage relationships with contractors and vendors to ensure quality, timely service delivery.
 </li>
 <li>
 Serve as Acting Director of Engineering in their absence.
 </li>
 </ul>
 
 
 Administration &amp; Compliance
 
 
 <ul>
 <li>
 Maintain accurate logs, inspection reports, maintenance records, and budget tracking documents.
 </li>
 <li>
 Assist in budget planning, cost control, and expense forecasting.
 </li>
 <li>
 Ensure all departmental SOPs and checklists are updated and adhered to.
 </li>
 <li>
 Support compliance with all legal and safety standards, permits, and insurance requirements.
 </li>
 </ul>
 
 
 Project Support
 
 
 <ul>
 <li>
 Contribute to engineering-related projects, renovations, and installations.
 </li>
 <li>
 Collaborate with other departments to support the operational readiness and success of guest services.
 </li>
 <li>
 Evaluate technical proposals and assist with vendor selection for new systems or replacements.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering, Facilities Management, or a related field.
 </li>
 <li>
 Minimum of 6&ndash;8 years of experience in engineering or maintenance roles within a luxury hotel or resort setting.
 </li>
 <li>
 Proven leadership experience in supervising engineering teams.
 </li>
 <li>
 In-depth knowledge of HVAC, electrical, plumbing, and life safety systems.
 </li>
 <li>
 Proficiency in maintenance and facility management systems.
 </li>
 <li>
 Familiarity with sustainable practices and energy management.
 </li>
 <li>
 Excellent interpersonal and communication skills.
 </li>
 <li>
 Strong organizational and problem-solving abilities.
 </li>
 <li>
 Fluent in English;
 </li>
 <li>
 Must be available for on-call duty and emergency support.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Assistant Director of Engineering

Join Red Sea Global Hospitality and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Red Sea Global Hospitality

ABOUT_COMPANY

Reservations Sales Agent

Assistant Director of Engineering