Qureos Mentor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job title:
 
 Shift Engineer
 
 
 
 Department:
 
 Engineering
 
 
 
 Reporting to:
 
 Assistant Director of Engineering/ Engineering Supervisor
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.
 
 
 
 
 
 
 The Role
 
 
 
 As the Shift Engineer, your role will be to serve the needs of the business, our guests, and our colleagues by ensuring efficient and safe running of all hotel plants, machinery, equipment, including mechanical, electrical, and plumping systems.
 
 
 
 
 
 As a member of the Engineering department, this role is responsible for ensuring that all the engineering and maintenance activities of the hotel are always conducted to the highest professional standards, with guest comfort and safety being the highest priority.
 
 
 
 
 
 At Red Sea Global Hospitality, we take great pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, and we collaborate closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Shift Engineer you will need to:
 
 
 
 
 <ul>
 <li>
 Execute the daily work schedule, manage scheduled maintenance, and address guest requests and emergencies.
 </li>
 <li>
 Collaborate with other operational departments to enhance their performance.
 </li>
 <li>
 Inspect and maintain all Mechanical, Electrical, and Plumping services such as air conditioning, water, and fire safety systems in the hotel to meet the necessary standards.
 </li>
 <li>
 Communicate closely with all hotel departments to ensure the proper functioning of their equipment to ensure operational smoothness.
 </li>
 <li>
 Coordinate with external contractors on behalf of the hotel and assist external inspectors during inspections as instructed by the Assistant Director of Engineering/Engineering Supervisor.
 </li>
 <li>
 Perform any additional duties as required for operational smoothness.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
</div>

Shift Engineer

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Sales Performance &amp; Support Coordinator
 
 
 
 Department:
 
 Sales
 
 
 
 Reporting to:
 
 Director of Sales
 
 
 
 
 
 
 About Us
 
 
 
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As Sales Performance &amp; Support Coordinator, you will serve as the Opera Sales &amp; Events System Key Operator, ensuring flawless data management, system efficiency, and administrative coordination. Your role bridges technical expertise and operational support, empowering the Sales team to focus on strategic client development while maintaining compliance, accuracy, and brand standards.
 
 
 
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Sales Performance &amp; Support Coordinator, you will need to:
 
 
 
 1. Sales System Optimization &amp; Data Management
 
 
 <ul>
 <li>
 
 Opera Sales &amp; Events Mastery
 
 :
 </li>
 <li>
 Act as system Key Operator; ensure 100% compliance with data entry protocols and audit-ready customer databases.
 </li>
 <li>
 Conduct weekly account/booking audits, resolving discrepancies within 24 hours.
 </li>
 <li>
 Generate daily/weekly/monthly reports (e.g., pipeline analysis, conversion rates) to guide sales strategies.
 </li>
 <li>
 
 Training &amp; Support:
 
 </li>
 <li>
 Train sales teams on Opera Sales &amp; Events, achieving 95% competency in system usage.
 </li>
 <li>
 Collaborate with software vendors to troubleshoot issues and implement updates.
 </li>
 </ul>
 
 
 2. Administrative Excellence &amp; Operational Support
 
 
 <ul>
 <li>
 
 Workflow Coordination
 
 :
 </li>
 <li>
 Manage purchase orders, supply inventory, and departmental expenses, reducing procurement delays by 20%.
 </li>
 <li>
 Organize travel, meetings, and webinars for the Sales team, ensuring 100% logistical accuracy.
 </li>
 <li>
 
 Client &amp; Internal Communication
 
 :
 </li>
 <li>
 Draft proposals, contracts, and correspondence with 0% error rate in grammar/brand alignment.
 </li>
 <li>
 Provide phone/email coverage, maintaining a 90%+ satisfaction score in responsiveness.
 </li>
 </ul>
 
 
 3. Sales Performance Enablement
 
 
 <ul>
 <li>
 
 Analytical Support:
 
 </li>
 <li>
 Analyze booking trends and customer data to identify upsell opportunities, contributing to a 10% YOY revenue lift.
 </li>
 <li>
 Assist in budget preparation and expense tracking, ensuring adherence to financial targets.
 </li>
 <li>
 
 Compliance &amp; Reporting:
 
 </li>
 <li>
 Align sales practices with brand standards and regional regulations, passing 100% of internal audits.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Qualifications
 
 
 
 
 
 
 
 Education and Experience
 
 :
 
 <ul>
 <li>
 College/University degree in Business Administration, Hospitality, or related field.
 </li>
 <li>
 2+ years in sales support, data management, or administrative roles (hospitality industry preferred).
 </li>
 <li>
 Certification in Opera Sales &amp; Events or similar CRM systems is a plus.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies / Technical &amp; Soft Skills
 
 :
 
 
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Advanced proficiency in Opera Sales &amp; Events, Microsoft Office (Excel, PowerPoint, Teams), and virtual collaboration tools.
 </li>
 <li>
 Basic knowledge of budgeting software and CRM analytics.
 </li>
 </ul>
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Data Integrity
 
 :
 
 Expertise in database management, reporting, and system optimization.
 </li>
 <li>
 Project Coordination
 
 :
 
 Ability to prioritize tasks, meet deadlines, and manage multiple stakeholders.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Customer Service
 
 :
 
 Professional phone/email etiquette with fluency in English; Arabic proficiency is a plus.
 </li>
 <li>
 Adaptability
 
 :
 
 Thrives under pressure, resolves conflicts proactively, and maintains a solutions-focused mindset.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 In Return, What We Offer
 
 
 
 
 
 
 &bull; Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 
 
 &bull; Competitive compensation package.
 
 
 &bull; Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 
 
 &bull; Health Insurance coverage whilst in service.
 
 
 &bull; A supportive and inclusive work environment that values diversity and collaboration.
 
 
 &bull; Employee Recognition Programmes.
 
 
 &bull; Daily meals on duty and uniform dry-cleaning services.
 
 
 &bull; Year-round events of social, wellness programs, charity drives, and sports activities.
 
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Sales Performance & Support Coordinator

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job title:
 
 Housekeeping Supervisor &ndash; Public area
 
 
 
 Department:
 
 Housekeeping
 
 
 
 Reporting to:
 
 Executive Assistant Housekeeper
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.
 
 
 
 
 
 
 The Role
 
 
 
 As a Housekeeping Supervisor &ndash; Public area, your role is to serve the needs of the business, our guests, and our colleagues by supporting the management of the hotel&rsquo;s Housekeeping department, ensuring that all areas of the hotel are well maintained and cleaned, and providing guests and employees with a safe and orderly environment.
 
 
 
 
 
 The Housekeeping Supervisor is responsible for ensuring that the appearance and environment of all guest rooms meets the highest standards as set by Red Sea Global Hospitality. He or she trains, leads, and works with all housekeeping associates to provide exceptionally clean, neat, and well-maintained guest rooms and corridors. The supervisor also manages the room attendants on the floor and public area attendants on the hotel public area and conducts inspections daily.
 
 
 
 
 
 At Red Sea Global Hospitality, we take great pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, and we collaborate closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Housekeeping Supervisor &ndash; Public area, you will need to:
 
 
 
 
 <ul>
 <li>
 Guarantee the cleanliness of all public, guest-facing, and back-of-house areas of the hotel at all times.
 </li>
 <li>
 Ensure that all employees are acting in accordance with Health and Safety standards, using and storing chemicals properly, and using necessary safety materials when carrying out their tasks.
 </li>
 <li>
 Responsible for ensuring that all team members are aware of and follow departmental SOP&rsquo;s and LSOPs make them accessible to all employees for reference, revision, and updates as needed.
 </li>
 <li>
 Collaborate with the hotel training manager to identify training needs, develop, and deliver essential training for department employees to meet business requirements. Support the training of the Departmental Trainers to improve hotel service quality consistently.
 </li>
 <li>
 Coach and guide new members of the team, with proper orientation training.
 </li>
 <li>
 Assist in managing relationships with suppliers.
 </li>
 <li>
 Monitor the condition and keep records of linen, toweling, uniforms and other items if applicable, to maintain adequate supply levels.
 </li>
 <li>
 Ensure that lost and found items are properly stored and maintain accurate logs.
 </li>
 <li>
 Monitor the condition and keep records of linen, toweling and uniforms to maintain adequate supply levels.
 </li>
 <li>
 Develop and maintain a motivational working environment within the department and positive relations with other departments.
 </li>
 <li>
 Provide training to the employees to enhance their skills in various aspects of housekeeping.
 </li>
 <li>
 Inaugurate measures to reduce all wastage of materials and amenities that are used in the department.
 </li>
 <li>
 Monitor and ensure that proper key controls are in place.
 </li>
 <li>
 Manage overtime effectively by implementing good management practices and promptly addressing any issues that arise.
 </li>
 <li>
 Support and attend task force missions for the hotel to aid in the opening of new Red Sea Global Hospitality properties.
 </li>
 <li>
 Ensure VIP requirements are met.
 </li>
 <li>
 Oversee all special requests are met, with reference to families visiting our resorts with children.
 </li>
 <li>
 Perform any additional duties as required for operational smoothness.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
</div>

Housekeeping Supervisor

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job title:
 
 Director of Rooms | Director of Guest Experience
 
 
 
 Reporting to:
 
 General Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.
 
 
 
 
 
 
 The Role
 
 
 
 The Director of Rooms at Red Sea Global Hospitality (RSGH) will be responsible for the oversight and management of the rooms division, ensuring the highest standards of luxury and personalized service. This role demands a dynamic leader with a proven track record in luxury hospitality, exceptional operational expertise, and a passion for delivering unparalleled guest experiences.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 
 
 
 
 Leadership and Management
 
 
 <ul>
 <li>
 Lead, mentor, and develop the rooms division team, including front office, housekeeping, concierge, guest services, and laundry departments.
 </li>
 <li>
 Foster a positive and collaborative work environment, promoting a culture of excellence, innovation, and continuous improvement.
 </li>
 <li>
 Set performance standards and goals, ensuring that all team members are aligned with the company&rsquo;s vision and objectives.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 <ul>
 <li>
 Oversee daily operations of the rooms division, ensuring seamless and efficient service delivery.
 </li>
 <li>
 Implement and maintain standard operating procedures (SOPs) to ensure consistency and adherence to luxury service standards.
 </li>
 <li>
 Monitor and analyze room occupancy, rates, and financial performance, developing strategies to optimize revenue and profitability.
 </li>
 <li>
 Ensure the highest standards of cleanliness, maintenance, and presentation of guest rooms and public areas.
 </li>
 </ul>
 
 
 
 
 
 Guest Experience
 
 
 <ul>
 <li>
 Champion the guest experience, ensuring that every guest interaction is personalized, memorable, and exceeds expectations.
 </li>
 <li>
 Handle and resolve guest complaints and feedback promptly and effectively, turning potential negative experiences into positive ones.
 </li>
 <li>
 Collaborate with other departments to enhance the overall guest journey, from pre-arrival to departure.
 </li>
 </ul>
 
 
 
 
 
 Financial Management
 
 
 <ul>
 <li>
 Develop and manage the rooms division budget, controlling expenses while maintaining quality and service standards.
 </li>
 <li>
 Conduct regular financial reviews, identifying opportunities for cost savings and revenue generation.
 </li>
 <li>
 Prepare and present comprehensive reports on operational and financial performance to senior management.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Strategic Planning
 
 
 <ul>
 <li>
 Contribute to the development and execution of the hotel&rsquo;s strategic plans and initiatives.
 </li>
 <li>
 Stay abreast of industry trends, innovations, and best practices, integrating them into the rooms division operations.
 </li>
 <li>
 Work closely with the marketing and sales teams to develop and implement strategies to attract and retain high-end clientele.
 </li>
 </ul>
 
 
 
 
 
 Compliance and Safety
 
 
 <ul>
 <li>
 Ensure compliance with all health, safety, and regulatory requirements.
 </li>
 <li>
 Maintain a safe and secure environment for guests and staff, implementing and enforcing safety protocols and emergency procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field. Advanced degree preferred.
 </li>
 <li>
 Minimum of 10 years of experience in luxury hotel operations, with at least 5 years in a senior leadership role.
 </li>
 <li>
 Proven experience with top luxury hotel brands.
 </li>
 <li>
 Strong financial acumen, with experience in budget management and financial reporting.
 </li>
 <li>
 Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with guests, team members, and stakeholders.
 </li>
 <li>
 Outstanding organizational and problem-solving abilities, with a focus on attention to detail and quality.
 </li>
 <li>
 Ability to work under pressure and handle multiple priorities with a flexible and adaptable approach.
 </li>
 <li>
 Fluency in English; knowledge of additional languages is a plus.
 </li>
 </ul>
 
 
 
 
 
 Working Conditions
 
 
 <ul>
 <li>
 This position requires flexibility to work various shifts, including weekends and holidays, based on business needs.
 </li>
 <li>
 The role is based at the Red Sea Global Hospitality resort, located in the Red Sea Region, Saudi Arabia.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
</div>

Director of Rooms | Guest Experience Director

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job title: Buggy Driver
 
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry - seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team. We offer more than just a job - we provide an opportunity to shape the future of luxury hospitality.
 
 
 
 
 
 
 The Role
 
 
 
 As a Buggy Driver, you will be responsible for transporting guests and staff around the resort in a courteous and efficient manner, ensuring a safe and enjoyable experience. This role involves excellent customer service, attention to detail, and a thorough knowledge of the resort grounds and safety protocols.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 <ul>
 <li>
 
 Safety and Compliance:
 
 Adhere to all safety regulations and driving protocols, including the use of seat belt, and ensuring that the buggy is in good working condition.
 </li>
 <li>
 
 Buggy Maintenance:
 
 Conduct routine checks and basic maintenance of the buggy, including cleaning, refueling, and reporting any mechanical issues to maintenance staff.
 </li>
 <li>
 
 Route Knowledge:
 
 Maintain an in-depth knowledge of the resort layout, including key locations and the most efficient routes to ensure timely and accurate transportation.
 </li>
 <li>
 
 Problem Resolution:
 
 Address and resolve any guest concerns or issues related to transportation in a professional and timely manner.
 </li>
 <li>
 
 Communication:
 
 Maintain effective communication with the front desk and other resort staff to coordinate transportation requests and provide timely service.
 </li>
 <li>
 
 Safety Procedures:
 
 Follow all safety procedures and protocols to ensure the safety of guests and staff, including proper handling of the buggy in different weather conditions.
 </li>
 </ul>
 
 
 
 
 
 Building Successful Relationships:
 
 
 <ul>
 <li>
 
 Resort Staff:
 
 Collaborate with other resort staff to coordinate transportation needs and provide seamless service.
 </li>
 <li>
 
 Management:
 
 Provide regular updates to management regarding buggy operations, maintenance needs, and any guest feedback or concerns.
 </li>
 <li>
 
 Maintenance Team:
 
 Work with the maintenance team to ensure the buggy is well-maintained and address any mechanical issues promptly.
 </li>
 </ul>
 
 
 
 
 
 Qualification Standards:
 
 
 <ul>
 <li>
 
 Education:
 
 High school diploma or equivalent preferred.
 </li>
 <li>
 
 Experience:
 
 Previous experience as a driver or in a customer service role is desirable.
 </li>
 <li>
 
 Grooming:
 
 All Buggy Drivers must maintain a neat, well-groomed appearance (specific standards will be provided).
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
</div>

Buggy Driver

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Guest Experience Assistant Manager
 
 
 
 Department:
 
 Guest Experience / Guest Service
 
 
 
 Reports to:
 
 Guest Service Assistant Manager / Guest Experience Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Guest Experience Assistant Manager,
 
 you will be responsible for overseeing the daily operations of the Guest Service Officers to ensure seamless and efficient guest arrivals, buggy transportation, luggage handling, and departure services. This role ensures that all buggies are well-maintained and guest interactions are consistently professional, courteous, and aligned with the property&rsquo;s service standards. The supervisor leads the team in delivering smooth check-in/check-out support and anticipates guest needs throughout their stay.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Guest Experience Assistant Manager, you will need to:
 
 
 
 
 
 
 Team Supervision &amp; Operations Oversight
 
 
 <ul>
 <li>
 Lead, schedule, and supervise Guest Service Officers to ensure full coverage and smooth operations.
 </li>
 <li>
 Provide training, guidance, and on-the-job coaching to maintain high service standards.
 </li>
 <li>
 Monitor daily duties including guest luggage handling, buggy movements, and arrival/departure support.
 </li>
 <li>
 Ensure uniform and grooming standards are upheld by the team
 </li>
 <li>
 Conduct Villa Orientation and Resort Tour.
 </li>
 </ul>
 
 
 Buggy Management &amp; Transportation
 
 
 <ul>
 <li>
 Oversee the cleanliness, safety, and readiness of all guest transportation buggies.
 </li>
 <li>
 Ensure all buggies are charged, fueled, and maintained regularly.
 </li>
 <li>
 Monitor and improve the efficiency of guest movement across the property.
 </li>
 <li>
 Conduct periodic inspections and report maintenance
 </li>
 <li>
 Coordinate communication with the mobility team and DMC regarding luggage and transportations arrangements.
 </li>
 </ul>
 
 
 Guest Arrival &amp; Departure Coordination
 
 
 <ul>
 <li>
 Coordinate smooth and timely guest pick-ups and drop-offs at arrival and departure points.
 </li>
 <li>
 Supervise the luggage tagging, delivery, and storage process with accuracy.
 </li>
 <li>
 Personally assist with VIP or special occasion guest arrangements when needed.
 </li>
 </ul>
 
 
 Check-in/Check-out Support &amp; Guest Interaction
 
 
 <ul>
 <li>
 Collaborate with the front desk to ensure seamless luggage movement during check-in/check-out.
 </li>
 <li>
 Escort guests as required and ensure team members are engaging guests in a warm and helpful manner.
 </li>
 <li>
 Resolve guest service concerns efficiently and escalate issues when necessary.
 </li>
 </ul>
 
 
 Inventory &amp; Equipment Control
 
 
 <ul>
 <li>
 Maintain logs of buggy usage, maintenance, and fuel/charging status.
 </li>
 <li>
 Ensure proper care and inventory of luggage carts, guest umbrellas, and related tools.
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Outdoor and indoor work environments in varying weather conditions.
 </li>
 <li>
 Flexible schedule including weekends, nights, and holidays.
 </li>
 <li>
 Frequent walking, standing, lifting, and driving required.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Team Leadership &amp; Motivation
 </li>
 <li>
 Operational Efficiency
 </li>
 <li>
 Guest Service Excellence
 </li>
 <li>
 Attention to Detail
 </li>
 <li>
 Safety &amp; Equipment Care
 </li>
 <li>
 Time Management &amp; Responsiveness
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
 
 
</div>

Guest Experience Assistant Manager

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Front Office Supervisor
 
 
 
 Department:
 
 Front Office
 
 
 
 Reports to:
 
 Front Office Manager / Assistant Front Office Manager
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As a
 
 Front Office Supervisor
 
 , you be responsible for ensuring the smooth and efficient operation of the Front Desk during all shifts. The role focuses primarily on overseeing check-in and check-out procedures, billing accuracy, daily reporting, and the updating of guest profiles and preferences. This position supports the front office team by ensuring that all standards of service excellence are maintained, while also acting as a key point of contact for guests to deliver a seamless and personalized guest experience.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Front Office Supervisor, you will need to:
 
 
 
 
 
 
 Guest Services &amp; Operations
 
 
 <ul>
 <li>
 Supervise daily operations of the front desk, ensuring efficient and smooth check-in and check-out procedures.
 </li>
 <li>
 Ensure that all guests are welcomed in a warm, professional, and personalized manner.
 </li>
 <li>
 Monitor guest queues and staff performance to maintain service excellence.
 </li>
 <li>
 Handle guest complaints or concerns promptly and professionally, escalating to management when necessary.
 </li>
 <li>
 Ensure guest preferences and profiles are regularly updated and accurately maintained in the system.
 </li>
 <li>
 Work closely with other departments to ensure guest expectations are met and exceeded.
 </li>
 </ul>
 
 
 Billing &amp; Financial Transactions
 
 
 <ul>
 <li>
 Review and approve all billing processes and transactions for accuracy and completeness.
 </li>
 <li>
 Ensure all guest folios are up to date and finalized upon departure.
 </li>
 <li>
 Manage disputed charges and adjustments according to hotel policy.
 </li>
 <li>
 Support the team in cash handling and audit compliance.
 </li>
 <li>
 Collaborate with the finance team for daily revenue reconciliation.
 </li>
 </ul>
 
 
 Reporting &amp; Audits
 
 
 <ul>
 <li>
 Generate and review daily reports including occupancy, arrivals/departures, room discrepancies, no-shows, and revenue summaries.
 </li>
 <li>
 Conduct end-of-shift audits to ensure proper handover and record-keeping.
 </li>
 <li>
 Assist in preparing operational and performance reports as required by management.
 </li>
 </ul>
 
 
 Team Supervision &amp; Training
 
 
 <ul>
 <li>
 Provide on-the-job coaching, guidance, and training to front office agents.
 </li>
 <li>
 Monitor team performance and adherence to standard operating procedures (SOPs).
 </li>
 <li>
 Prepare daily task allocations and ensure appropriate staffing levels.
 </li>
 <li>
 Lead by example in delivering outstanding guest service.
 </li>
 </ul>
 
 
 System &amp; Profile Management
 
 
 <ul>
 <li>
 Work closely with other team members and departments to ensure guest satisfaction.
 </li>
 <li>
 Maintain accurate guest data and profiles, including preferences, special requests, and feedback.
 </li>
 <li>
 Support initiatives to enhance personalization of guest services through data accuracy.
 </li>
 <li>
 Ensure proper use of PMS (Property Management System) and other front office software
 </li>
 </ul>
 
 
 Working Conditions:
 
 
 <ul>
 <li>
 Will be required to work shifts, weekends, and public holidays.
 </li>
 <li>
 Standing for extended periods during shift hours.
 </li>
 <li>
 Interacting regularly with guests and hotel departments.
 </li>
 </ul>
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 Guest Focus &amp; Service Excellence
 </li>
 <li>
 Accuracy &amp; Attention to Detail
 </li>
 <li>
 Leadership &amp; Team Development
 </li>
 <li>
 Decision Making &amp; Problem Solving
 </li>
 <li>
 Professionalism &amp; Accountability
 </li>
 <li>
 Data Handling &amp; Confidentiality
 </li>
 </ul>
 
 
 Guest Experience &amp; Relationship Building
 
 
 <ul>
 <li>
 Cultivate and maintain positive relationships with guests to enhance their overall experience at the resort.
 </li>
 <li>
 Handle VIP guests or special requests with a high level of attention to detail and care.
 </li>
 <li>
 Maintain knowledge of resort amenities, services, and events to provide guests with information and recommendations.
 </li>
 <li>
 Ensure that guests receive prompt responses to inquiries, offering them a personal touch that reinforces Red Sea Global Hospitality&rsquo;s commitment to excellence.
 </li>
 </ul>
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure that all guest information is handled confidentially and in compliance with privacy and security policies.
 </li>
 <li>
 Follow all health and safety regulations and ensure the safety and security of guests and team members.
 </li>
 <li>
 Report any issues related to guest safety, security, or well-being to the appropriate departments and management.
 </li>
 <li>
 Adhere to all resort policies and procedures, ensuring team compliance and consistent service delivery.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Front Office Supervisor

Join Red Sea Global Hospitality and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.