Qureos Mentor

Red Sea Global Hospitality

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title:
 
 Assistant Housekeeping Manager
 
 
 
 Department:
 
 Housekeeping
 
 
 
 Reports to:
 
 Housekeeping Manager
 
 
 
 Property:
 
 Darrah Hotel, The Amaala Destination
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 As an Assistant Housekeeping Manager, you will support the Housekeeping Manager in overseeing all aspects of the housekeeping operations within the resort, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction are consistently maintained. You will lead a team of housekeeping associates, coordinate daily operations, and implement best practices that uphold the resort&rsquo;s reputation for excellence. This role requires a detail-oriented individual with strong leadership skills, an ability to motivate and develop team members, and a passion for providing exceptional guest experiences.
 
 
 
 
 
 At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.
 
 
 
 
 
 
 Key Areas of Responsibilities
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As an Assistant Housekeeping Manager, you will need to:
 
 
 
 
 
 
 
 Operational Leadership
 
 
 
 <ul>
 <li>
 Assist the Housekeeping Manager in overseeing the daily operations of the housekeeping department to ensure smooth and efficient operations.
 </li>
 <li>
 Supervise housekeeping team members, ensuring that all tasks are carried out in accordance with departmental standards and policies.
 </li>
 <li>
 Monitor the quality of cleanliness in all guest rooms, public areas, and back-of-house areas, ensuring all areas are maintained to the highest standards of cleanliness and hygiene.
 </li>
 <li>
 Support in scheduling, staffing, and organizing team members to ensure efficient daily operations, especially during peak times.
 </li>
 <li>
 Assist in managing the department&rsquo;s budget, ensuring cost-effective operations and minimizing waste.
 </li>
 </ul>
 
 
 
 
 
 
 Guest Experience &amp; Satisfaction
 
 
 
 <ul>
 <li>
 Ensure that guests&rsquo; rooms and public areas meet Red Sea Global Hospitality&rsquo;s standards for cleanliness, comfort, and presentation.
 </li>
 <li>
 Respond to guest requests, complaints, and inquiries in a timely and professional manner, ensuring guest satisfaction and resolution.
 </li>
 <li>
 Proactively monitor guest feedback and take appropriate action to address any concerns related to housekeeping services.
 </li>
 <li>
 Ensure that all guest requests are communicated and handled promptly, ensuring guests&rsquo; preferences are met.
 </li>
 </ul>
 
 
 
 
 
 
 Team Management &amp; Development
 
 
 
 <ul>
 <li>
 Assist in recruiting, training, and developing housekeeping team members, ensuring they have the necessary skills and knowledge to perform their duties to the highest standard.
 </li>
 <li>
 Provide guidance and support to team members, fostering a positive and motivated work environment.
 </li>
 <li>
 Conduct regular team meetings to ensure clear communication and alignment of departmental goals and objectives.
 </li>
 <li>
 Monitor team performance, provide feedback, and implement strategies to improve productivity and service quality.
 </li>
 </ul>
 
 
 
 
 
 
 Inventory Management &amp; Stock Control
 
 
 
 <ul>
 <li>
 Oversee the inventory of housekeeping supplies, ensuring stock levels are maintained and that supplies are ordered as needed.
 </li>
 <li>
 Implement and monitor efficient systems for linen and guest amenities inventory control, ensuring proper handling and storage.
 </li>
 <li>
 Work closely with the purchasing department to ensure that all necessary supplies are ordered in a timely and cost-effective manner.
 </li>
 </ul>
 
 
 
 
 
 
 Health &amp; Safety Compliance
 
 
 
 <ul>
 <li>
 Ensure that all housekeeping operations adhere to health, safety, and hygiene regulations and standards.
 </li>
 <li>
 Conduct regular safety inspections of the housekeeping areas, ensuring all safety procedures are followed.
 </li>
 <li>
 Promote and enforce safe working practices, ensuring that all housekeeping team members are trained and adhere to safety guidelines.
 </li>
 <li>
 Implement and maintain appropriate cleaning standards for high-touch areas, particularly in line with health protocols and industry best practices.
 </li>
 </ul>
 
 
 
 
 
 
 Room Inspections &amp; Quality Control
 
 
 
 <ul>
 <li>
 Conduct regular room inspections to ensure cleanliness standards are consistently met and report any maintenance issues to the engineering team for prompt resolution.
 </li>
 <li>
 Review room condition reports and take corrective action when necessary to maintain a high level of guest satisfaction.
 </li>
 <li>
 Collaborate with the maintenance department to ensure that all repairs and maintenance issues in guest rooms and public areas are addressed in a timely manner.
 </li>
 </ul>
 
 
 
 
 
 
 Communication &amp; Reporting
 
 
 
 <ul>
 <li>
 Communicate effectively with other departments, particularly Front Office, Engineering, and F&amp;B, to ensure seamless operations and guest satisfaction.
 </li>
 <li>
 Assist in preparing reports on housekeeping performance, budget compliance, inventory levels, and guest satisfaction to be submitted to the Housekeeping Manager.
 </li>
 <li>
 Maintain accurate records of guest requests, complaints, and any incidents that require attention.
 </li>
 <li>
 Ensure that all housekeeping-related communications are clear, timely, and professional.
 </li>
 </ul>
 
 
 
 
 
 
 Sustainability &amp; Environmental Practices
 
 
 
 <ul>
 <li>
 Support the implementation of sustainability initiatives within the housekeeping department, including energy conservation, waste reduction, and sustainable sourcing of supplies.
 </li>
 <li>
 Monitor and enforce green practices in cleaning and operational procedures, ensuring alignment with Red Sea Global Hospitality&rsquo;s commitment to sustainability.
 </li>
 </ul>
 
 
 
 
 
 In Return, What We Offer
 
 
 
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programs.
 </li>
 <li>
 Daily meals on duty and uniform dry-cleaning services.
 </li>
 <li>
 Year-round events of social, wellness programs, charity drives, and sports activities.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Assistant Housekeeping Manager

<div>
 
 
 Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
 
 
 
 
 
 
 
 Job Title: Residences Manager
 
 
 
 
 Department:
 
 Residences
 
 
 
 Reporting to:
 
 Cluster Director Hospitality Residential Operations
 
 
 
 
 
 
 About Us
 
 
 
 Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration&mdash;values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.
 
 
 
 
 
 
 The Role
 
 
 
 This role acts as the on-property operational lead for the residential asset, responsible for the day-to-day delivery of Homeowner and rental guest experience, property presentation, service standards, team performance, and compliance with governing agreements. The Residences Manager is the first point of contact for Homeowners on operational matters and the operational owner of all residential touchpoints from arrival through to departure and in-residence service.
 
 
 
 
 
 The Residences Manager will execute property-specific management plans for the Residences under the direction of the Cluster Director Hospitality Residential Operations, with daily accountability for service standards, team supervision, Homeowner engagement, and operational compliance.
 
 
 
 
 
 
 Key Areas of Responsibilities:
 
 
 
 Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Residences Manager, you will need to:
 
 
 
 
 
 
 Pre-Opening
 
 
 <ul>
 <li>
 Support the Cluster Director Hospitality Residential Operations in developing pre-opening budgets, forecasts, and OS&amp;E procurement schedules.
 </li>
 <li>
 Establish property-specific SOPs to ensure hospitality standards are delivered within the residential operation.
 </li>
 <li>
 Coordinate recruitment, onboarding, and training of the residential team in partnership with Talent &amp; Culture, including Front Office, Engineering, and Housekeeping.
 </li>
 <li>
 Conduct unit inspections and operational walkthroughs during construction completion, tracking defects, remediation, and escalating critical issues.
 </li>
 <li>
 Participate in ORAT (Operational Readiness, Activation and Transition) activities and review operational infrastructure readiness, including BOH areas, storage, housekeeping facilities, and staff support areas.
 </li>
 <li>
 Support Homeowners Association communications and implementation activities.
 </li>
 <li>
 Assist with homeowner handovers, post-handover defect management, warranty follow-up, and homeowner orientation programs.
 </li>
 <li>
 Contribute to opening readiness activities, including team ramp-up, training schedules, and opening checklists.
 </li>
 <li>
 Activate and oversee residential amenity, lifestyle, and &agrave; la carte service programs, ensuring seamless delivery and accurate billing.
 </li>
 </ul>
 
 
 
 
 
 Property Management
 
 
 <ul>
 <li>
 Oversee hospitality-standard residential operations, ensuring exceptional homeowner and rental guest experiences.
 </li>
 <li>
 Identify operational gaps and recommend practical solutions to improve efficiency and service delivery.
 </li>
 <li>
 Maintain a harmonious residential environment and ensure compliance with community rules, local legislation, and company policies.
 </li>
 <li>
 Support Homeowners Association operations, including AGM preparation and stakeholder communications.
 </li>
 <li>
 Monitor departmental expenses, budgets, financial performance, reporting requirements, and audit compliance.
 </li>
 <li>
 Conduct regular property inspections with Engineering and Housekeeping to maintain public areas, BOH spaces, and preventive maintenance standards.
 </li>
 <li>
 Oversee residential systems, including PMS, owner applications, access control, and smart home integrations.
 </li>
 <li>
 Lead, coach, and develop the residential team while promoting a culture of service excellence and continuous improvement.
 </li>
 <li>
 Manage homeowner communications, records, notices, invoicing, newsletters, and database maintenance.
 </li>
 <li>
 Support insurance matters, legal claims, and long-term capital replacement planning.
 </li>
 <li>
 Ensure high standards of cleanliness, presentation, inventory control, and maintenance of FF&amp;E and OS&amp;E.
 </li>
 <li>
 Manage third-party contractors and service providers to ensure compliance with Red Sea Global Hospitality standards.
 </li>
 <li>
 Coordinate special events, VIP visits, and community initiatives.
 </li>
 <li>
 Act as the primary escalation point for homeowner concerns and lead emergency and crisis response procedures.
 </li>
 </ul>
 
 
 
 
 
 Rental Program
 
 
 <ul>
 <li>
 Manage the day-to-day operation of the Rental Program, ensuring service quality, operational standards, and guest satisfaction.
 </li>
 <li>
 Ensure participating residences meet presentation, housekeeping, maintenance, and compliance requirements.
 </li>
 <li>
 Monitor rental performance, profitability, homeowner satisfaction, and rental guest feedback.
 </li>
 <li>
 Provide coaching and support to team members to enhance service delivery and address guest needs.
 </li>
 <li>
 Resolve guest and employee issues while protecting property standards, guest satisfaction, and employee wellbeing.
 </li>
 <li>
 Conduct regular quality inspections and recommend FF&amp;E replacements, upgrades, and capital improvements as required.
 </li>
 </ul>
 
 
 
 
 
 Others
 
 
 <ul>
 <li>
 Support additional residential projects and operational initiatives within the Cluster portfolio as directed by the Cluster Director Hospitality Residential Operations.
 </li>
 </ul>
 
 
 
 
 
 Key Qualifications
 
 
 
 
 Education and Experience
 
 
 <ul>
 <li>
 Recognized bachelor&rsquo;s degree in Hospitality/Property Management.
 </li>
 <li>
 Minimum 3-5 years&rsquo; experience in luxury residential, hospitality, or mixed-use operations, with at least 2 years in a supervisory or assistant manager
 </li>
 <li>
 Applicable property management of HOA management qualification (or be prepared to obtain within 12 months)
 </li>
 <li>
 Must be fluent in verbal and written English
 </li>
 <li>
 Strong leadership skills and interpersonal communication skills.
 </li>
 <li>
 Excellent computer literacy required. Microsoft Office proficiency and hospitality property management systems.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in ultra-luxury residences or mixed-use developments.
 </li>
 <li>
 Fluency in Arabic
 </li>
 <li>
 Understanding of Local Real Estate Legislation
 </li>
 <li>
 Driving license
 </li>
 </ul>
 
 
 
 
 
 Key Performance Metrics
 
 
 <ul>
 <li>
 Homeowner satisfaction
 </li>
 <li>
 Rental guest satisfaction
 </li>
 <li>
 Budget adherence
 </li>
 <li>
 Maintenance response time
 </li>
 <li>
 Housekeeping audit scores
 </li>
 <li>
 Defect resolution time
 </li>
 <li>
 Preventive maintenance compliance
 </li>
 <li>
 Staff turnover
 </li>
 <li>
 HOA governance compliance
 </li>
 </ul>
 
 
 
 
 
 In Return,
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
 </li>
 <li>
 Competitive compensation package.
 </li>
 <li>
 Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
 </li>
 <li>
 Health Insurance coverage whilst in service.
 </li>
 <li>
 A supportive and inclusive work environment that values diversity and collaboration.
 </li>
 <li>
 Employee Recognition Programmes.
 </li>
 </ul>
 
 
 
 
 
 Accessibility and Adjustments
 
 
 
 We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we&rsquo;ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
 
 
 
 
 
 
 Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
 
 
</div>

Residences Manager

Join Red Sea Global Hospitality and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Red Sea Global Hospitality

About Company

Assistant Housekeeping Manager

Residences Manager