Pete Craig

Rescom Financial Services

Job Overview Rescom Financial Services is seeking a dynamic and experienced Territory/Branch Manager to lead our team in Arlington, Texas, United States. This is a Full-Time position offering a competitive salary range of $96,500 - $145,000 USD per annum. At Rescom, we believe that experience is paramount, both ours and the one we provide to our clients. We are not just a financial services company; we are a team of seasoned professionals dedicated to advising clients every step of the way with an upbeat, friendly, and relentless attitude. The ideal candidate will be a strong leader who embodies our people-first ethos, driving business growth while fostering a positive and professional branch environment centred on achieving client goals. Responsibilities * Lead, mentor, and develop a high-performing team of mortgage professionals, fostering a culture of excellence and continuous improvement. * Drive sales strategy and business development activities within the assigned territory to achieve and exceed sales targets and company objectives. * Oversee all branch operations, including budgeting, reporting, and ensuring seamless day-to-day management. * Build and maintain strong, lasting relationships with clients, estate agents, and other key business partners. * Ensure all branch activities adhere to industry regulations and company policies, maintaining the highest standards of compliance and ethical conduct. * Analyse market trends to identify new opportunities for growth and to maintain a competitive edge. * Act as a key representative of Rescom Financial Services, championing our reputation for professionalism and exceptional client service. Qualifications * Proven experience in a managerial role within the mortgage or financial services industry. * A strong track record of success in sales, business development, and team leadership. * In-depth knowledge of mortgage products, lending processes, and relevant financial regulations. * Exceptional interpersonal and communication skills, with the ability to build rapport with clients and motivate a team. * Strong business acumen with experience in financial management and operational oversight. * A relentless drive to find the best possible solutions for clients, aligning with our core values. * Excellent organisational and problem-solving abilities. Benefits * Competitive salary and a performance-based bonus structure. * Comprehensive benefits package, including health and dental insurance. * Generous holiday entitlement and paid time off. * A robust company pension scheme. * Continuous opportunities for professional development and career progression. * A supportive and collaborative work culture that values its employees and their contributions.

Territory/Branch Manager

Job Title: Client Services Manager Company: Rescom Financial Services Location: Miami, Florida, United States Employment Type: Full-Time Salary: $125,000 - $175,000 per annum Job Overview Rescom Financial Services is seeking a dedicated and experienced Client Services Manager to join our dynamic team in Miami. We are a leading firm in the mortgage industry, renowned for our professionalism, client-centric approach, and relentless pursuit of the best financial solutions for our clients. This is a pivotal role responsible for leading our client services team and ensuring the delivery of an exceptional experience that reflects our core values. The ideal candidate will be a natural leader with a passion for building strong relationships and a proven track record of success in a client-facing management role within the financial services sector. Responsibilities As the Client Services Manager, you will be responsible for upholding and enhancing our reputation for outstanding service. Your key duties will include: * Leading, mentoring, and developing the client services team to foster a high-performance, collaborative, and positive work environment. * Acting as the primary point of contact for key clients and managing escalated service issues with professionalism and efficiency. * Developing and implementing strategies to improve the overall client journey, increase satisfaction, and promote client retention. * Monitoring team performance, setting clear objectives, and providing regular feedback and coaching to ensure service excellence. * Collaborating closely with other departments to ensure a seamless and integrated service delivery process for every client. * Analysing client feedback and service metrics to identify trends, report on performance, and drive continuous improvement. * Cultivating and maintaining strong, long-term relationships built on trust, expertise, and a commitment to achieving client goals. Qualifications We are looking for a professional who is aligned with our people-first business philosophy and has the experience to lead a successful team. * Proven experience in a client services, account management, or relationship management leadership role, preferably within the mortgage or financial services industry. * Exceptional interpersonal, written, and verbal communication skills, with an ability to engage effectively with clients and colleagues at all levels. * Strong leadership and team management capabilities, with a talent for motivating and inspiring others. * A deep-seated commitment to delivering an outstanding client experience. * Excellent problem-solving and decision-making skills, with the ability to navigate complex situations with a positive and focused attitude. * A bachelor's degree in Business, Finance, or a related field is highly desirable. * Proficiency in using CRM systems and other standard business software. Benefits At Rescom Financial Services, we believe that our team's experience is paramount. We are pleased to offer a competitive benefits package, including: * A highly competitive salary and performance-based incentives. * Comprehensive health, dental, and vision insurance plans. * Generous paid time off and holiday entitlement. * Significant opportunities for professional development and career progression. * A supportive, upbeat, and collaborative company culture where your contribution is truly valued.

Client Services Manager

Remote Account Manager Company: Rescom Financial Services Location: Remote (US-based) Employment Type: Full-Time Salary: $84,500 - $145,000 USD per annum Job Overview Rescom Financial Services is seeking a motivated and professional Remote Account Manager to join our dynamic team. This is a full-time, remote position for a candidate who is passionate about building strong client relationships and delivering exceptional service within the financial services sector. As an Account Manager, you will be the primary point of contact for our valued clients, guiding them through their financial journey with expertise and a positive, client-focused approach. You will embody our company ethos of going the extra mile, ensuring every client's experience is paramount. About Rescom Financial Services At Rescom Financial Services, we believe that experience is everything. We are a team of seasoned mortgage professionals dedicated to advising our clients every step of the way. Our success is built on a foundation of professionalism, an upbeat and friendly attitude, and a relentless pursuit of the best possible solutions for our clients. We understand that ours is a people business, and we pride ourselves on making the client experience positive, focused, and centred on achieving specific goals. Responsibilities * Develop and maintain strong, long-lasting relationships with a portfolio of clients. * Act as the lead point of contact for all client account management matters. * Understand client needs and objectives, offering tailored advice and solutions from our range of financial services. * Guide clients through complex processes with clarity and professionalism, ensuring a seamless experience. * Collaborate with internal teams to ensure client requirements are met effectively and efficiently. * Proactively identify opportunities for growth within existing accounts. * Maintain up-to-date knowledge of the mortgage industry, market trends, and relevant regulations. * Prepare reports on account status and deliver regular updates to senior management. Qualifications * Proven work experience as an Account Manager, Key Account Manager, or another relevant client-facing role. * A strong background in the financial services or mortgage industry is essential. * Exceptional communication, interpersonal, and negotiation skills. * A demonstrable ability to build rapport and trust with clients. * Excellent time-management and organisational skills, with the ability to work independently in a remote environment. * A client-centric mindset with a strong focus on delivering outstanding service and results. * Proficiency with CRM software and the MS Office suite.

WFH Account Manager

Job Title: Remote Project/Program Manager Company: Rescom Financial Services Employment Type: Full-Time Salary: USD 150,000 - USD 250,000 per annum Job Overview Rescom Financial Services is a seasoned and reputable leader in the mortgage industry, dedicated to providing clients with unparalleled professional guidance. We believe that experience is paramount, and our success is built on a foundation of professionalism, a positive and friendly attitude, and a relentless drive to find the best possible solutions for our clients. We understand that this is a people business, and we are seeking a dynamic and experienced Remote Project/Program Manager to join our team. The ideal candidate will be a strong, powerful presence who can manage complex projects from initiation to completion. You will be responsible for orchestrating key initiatives that drive our business forward, ensuring that every project is focused on achieving specific goals and delivering exceptional value. This is a fantastic opportunity to make a significant impact within an organisation that is centred on client success and fosters a positive, supportive work environment. Responsibilities As a Project/Program Manager, you will be instrumental in the planning, execution, and delivery of our strategic projects. Your key responsibilities will include: • Leading the end-to-end management of multiple projects and programmes across the organisation, ensuring they are delivered on time, within scope, and to budget. • Developing comprehensive project plans, defining project scope, goals, and deliverables in collaboration with senior management and stakeholders. • Coordinating internal resources and third parties for the flawless execution of projects. • Monitoring project performance, identifying potential risks, and implementing effective mitigation strategies to keep projects on track. • Communicating project progress, milestones, and outcomes clearly and consistently to all relevant stakeholders. • Fostering a collaborative and positive project environment that aligns with our company culture of going the extra mile. • Driving continuous improvement by evaluating and refining project management processes and methodologies. Qualifications We are looking for a highly organised and motivated professional with a proven track record of success in project management. The successful candidate will possess: • Significant proven experience as a Project Manager or Program Manager, preferably within the financial services or mortgage industry. • A strong understanding of project management methodologies (e.g., Agile, PRINCE2) and best practices. Professional certification (e.g., PMP, PRINCE2) is highly desirable. • Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels. • Demonstrated ability in managing complex, cross-functional projects with a meticulous eye for detail. • A proactive, results-oriented mindset and a relentless approach to problem-solving. • Superb organisational and time-management skills. • Proficiency with project management software tools. Benefits In return for your expertise and commitment, we offer: • A highly competitive salary package of USD 150,000 - USD 250,000 per annum. • The flexibility of a fully remote working arrangement. • The opportunity to work within a supportive and professional team that values collaboration and individual contribution. • A key role in a reputable and growing company where your work directly contributes to our success. • Ample opportunities for professional development and career progression.

Remote Project/Program Manager

Business Development Manager Company: Rescom Financial Services Location: Los Angeles, California, United States Employment Type: Full-time Salary: $145,000 - $230,000 USD per annum Job Overview Rescom Financial Services is seeking a dynamic and results-driven Business Development Manager to join our highly respected team. We are a seasoned financial services firm built on years of experience, a strong reputation, and a relentless dedication to client success. The ideal candidate will be a strategic thinker with a proven track record of driving growth and forging strong client relationships within the financial services industry. This is an exceptional opportunity for a professional who thrives in a people-focused business and is passionate about finding the best possible solutions for clients. You will be instrumental in expanding our market presence and contributing to our continued success. Responsibilities * Identify, develop, and pursue new business opportunities to drive revenue and market share. * Build and maintain robust, long-lasting relationships with new and existing clients, acting as a trusted advisor. * Develop and implement strategic business development plans to achieve company goals. * Represent Rescom Financial Services with a high degree of professionalism at industry events, conferences, and networking functions. * Collaborate closely with internal teams to ensure a seamless and positive client experience from start to finish. * Conduct market research to identify emerging trends and competitor activities, providing insights to inform our business strategy. * Prepare and deliver compelling presentations and proposals to prospective clients. * Negotiate contracts and close agreements with a focus on creating mutually beneficial partnerships. Qualifications * Proven experience as a Business Development Manager, Sales Executive, or in a similar role, preferably within the mortgage or financial services sector. * A strong track record of meeting and exceeding sales targets. * Exceptional communication, negotiation, and interpersonal skills. * A self-motivated and proactive approach, with the relentless drive required to succeed in a competitive market. * Excellent organisational and time-management skills. * The ability to think strategically and analyse market data to make informed decisions. * A bachelor's degree in Business, Finance, Marketing, or a related field is highly desirable. * A professional, upbeat, and friendly attitude, with a genuine commitment to going the extra mile for clients. What We Offer * A highly competitive salary package of $145,000 - $230,000 USD per annum, commensurate with your experience and expertise. * The opportunity to work with a team of seasoned professionals in a supportive and collaborative environment. * A role where your experience matters and the positive experience you create for clients is paramount. * Significant opportunities for professional development and career progression within a reputable company. * The chance to be a key part of a positive, focused, and goal-oriented team.

Business Development Manager

Job Title: Office Manager Company: Rescom Financial Services Location: Austin, Texas, United States Employment Type: Full-time Salary: $120,000 - $180,000 USD per annum Job Overview Rescom Financial Services is a seasoned and respected mortgage provider, dedicated to advising clients every step of the way with professionalism and an upbeat, friendly attitude. We believe that our experience is paramount, but the experience our clients have with us is what truly sets us apart. We are seeking a highly organised and proactive Office Manager to join our team in Austin, Texas. The ideal candidate will be the backbone of our office operations, ensuring a smooth and efficient work environment that allows our mortgage professionals to focus on providing exceptional service. You will be instrumental in maintaining the positive, focused, and client-centred culture that defines our company. Responsibilities As the Office Manager, you will be responsible for a wide range of administrative and operational tasks. Your key duties will include: - Overseeing the day-to-day operations of the office to ensure everything runs smoothly. - Managing office supplies, inventory, and placing orders as necessary. - Acting as the first point of contact for visitors, clients, and vendors, embodying the company's professional and welcoming ethos. - Organising and coordinating company meetings, appointments, and corporate events. - Handling incoming and outgoing correspondence, including emails and phone calls. - Liaising with facility management vendors, including cleaning, catering, and security services. - Assisting with the onboarding process for new employees and providing general administrative support to the team. - Managing office budgets, processing invoices, and assisting with expense reports. - Ensuring the office environment is clean, organised, and compliant with health and safety regulations. Qualifications We are looking for a candidate who can demonstrate the following skills and experience: - Proven experience in an Office Manager, Front Office Manager, or senior Administrative Assistant role. - Exceptional organisational and time-management skills, with a proven ability to prioritise tasks and meet deadlines. - Strong written and verbal communication skills, with a professional and courteous manner. - Proficiency in the full Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). - Excellent problem-solving abilities and a proactive, can-do attitude. - The ability to work independently and as part of a team in a fast-paced environment. - A high level of discretion and professionalism when handling confidential information. - Previous experience within the financial services or mortgage industry is highly desirable but not essential.

Office Manager

Job Overview Rescom Financial Services, a trusted name in the mortgage industry, is seeking a highly skilled and motivated Operations Manager to join our dynamic team in New York, New York, United States. We are renowned for our professionalism, client-centric approach, and a relentless commitment to finding the best possible solutions. This is an exceptional Full-Time opportunity for a seasoned professional to lead our operational functions, drive efficiency, and contribute to the continued success of a company that values experience and fosters a positive, focused, and supportive work environment. The successful candidate will play a critical role in shaping the operational backbone of our organisation. Salary: $185,000 - $250,000 USD per annum Responsibilities • Lead, manage, and develop the operations team, fostering a culture of high performance and continuous improvement. • Oversee the end-to-end mortgage operations process, ensuring efficiency, quality, and timely execution. • Develop, implement, and maintain operational policies and procedures to enhance workflow and productivity. • Ensure all operations adhere to industry regulations and compliance standards. • Analyse operational performance using key metrics and data to identify areas for improvement and implement strategic solutions. • Collaborate closely with other departments, including sales and underwriting, to ensure seamless business processes. • Manage budgets, forecasts, and resource allocation for the operations department. • Drive the adoption of new technologies and systems to streamline operations and improve service delivery. Qualifications • Proven experience as an Operations Manager or in a similar leadership role, preferably within the mortgage or financial services industry. • In-depth knowledge of mortgage operations, industry regulations, and compliance requirements. • Strong leadership, mentoring, and team management capabilities. • Excellent analytical and problem-solving skills, with a data-driven approach to decision-making. • Exceptional organisational and project management abilities. • Outstanding interpersonal and communication skills, with the ability to collaborate effectively across all levels of the organisation. • A client-focused mindset with a commitment to professionalism and excellence. • A Bachelor's degree in Business, Finance, or a related field is highly desirable. Benefits • A competitive salary and a comprehensive benefits package. • Opportunities for significant professional growth and career development. • A positive, collaborative, and supportive work environment. • The chance to be a key leader in a reputable and growing financial services firm.

Operations Manager

Join Rescom Financial Services and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.