Qureos Mentor

RHA Health Services

<div>We are hiring for:
Regional Learning Director
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
The Regional Learning Director provides strategic and operational leadership for learning and development across an assigned region. This position is responsible for translating enterprise learning strategy into regional execution&mdash;ensuring regulatory compliance, consistent delivery, and measurable impact across all service lines. 
 
Reporting to the Senior Director of Learning &amp; Development, the Regional Learning Director oversees a team of Regional Learning Managers who lead local training operations and facilitation teams. The Director ensures program integrity, standardization of materials, and the alignment of all learning activities with RHA&rsquo;s organizational mission, compliance requirements, and workforce development goals. 
 
This role requires a visionary learning leader who can balance strategy with execution&mdash;driving innovation in instructional design, technology-enabled learning, and leadership development while maintaining accountability for results and compliance.
DUTIES AND RESPONSIBILITIES:
Strategic Leadership &amp; Alignment<ul><li>
Translate the enterprise L&amp;D strategy into actionable regional plans, ensuring consistency in training delivery and outcomes across all markets.</li><li>
Partner with the Senior Director of L&amp;D to design and execute scalable, high-impact learning initiatives that strengthen workforce capability and retention.</li><li>
Collaborate with regional and corporate stakeholders&mdash;including HR, Operations, Clinical, and Compliance leaders&mdash;to identify training needs, priorities, and content development opportunities.</li><li>
Ensure alignment of all regional learning programs with organizational strategy, regulatory mandates, and accreditation standards.</li></ul>
Program Execution &amp; Accountability<ul><li>
Oversee execution of all learning programs within the region, including new hire orientation, annual and technical training, compliance curricula, competency-based learning, leadership development, and soft skills programming.</li><li>
Ensure that all required training is completed on schedule and meets quality, documentation, and audit-readiness standards.</li><li>
Establish performance metrics for regional learning effectiveness, compliance completion, and knowledge transfer; analyze data and recommend improvements.</li><li>
Maintain accountability structures for Regional Learning Managers and local training teams to ensure quality, consistency, and learner engagement.</li></ul>
Content Development &amp; Innovation<ul><li>
Create or adapt learning content while maintaining standardization.</li><li>
Promote use of modern learning modalities (eLearning, microlearning, blended learning, virtual instructor-led) to enhance accessibility and retention.</li><li>
Partner with subject matter experts to update technical and clinical training content to reflect policy, regulatory, and best-practice changes.</li><li>
Contribute to the design and facilitation of enterprise-wide leadership development and professional growth programs.</li></ul>
Leadership &amp; Team Development<ul><li>
Lead, coach, and develop Regional Learning Managers, fostering a high-performing, collaborative team culture.</li><li>
Provide mentoring, performance feedback, and professional development planning for all direct reports.</li><li>
Support succession planning, cross-training, and continuous professional growth within the L&amp;D function.</li><li>
Reinforce consistent facilitation standards and quality assurance practices across all regions.</li></ul>
Compliance, Quality, and Evaluation<ul><li>
Ensure all regional training programs adhere to state, federal, and payer training mandates (e.g., HIPAA, abuse prevention, CPR/First Aid, medication administration).</li><li>
Collaborate with Quality, Compliance, and Risk leaders to verify audit readiness and accurate documentation within the LMS.</li><li>
Evaluate effectiveness of learning programs using data analytics, field observation, and learner feedback; report outcomes to the Senior Director of L&amp;D and HR leadership.</li><li>
Drive continuous improvement through evidence-based program enhancements and innovation.</li></ul>
Stakeholder Partnership &amp; Communication<ul><li>
Serve as the primary L&amp;D liaison for regional executives and operational leaders, providing data-driven insights and strategic recommendations.</li><li>
Communicate learning priorities, timelines, and outcomes clearly across all organizational levels.</li><li>
Build partnerships with external training vendors and professional associations to maintain access to current learning tools and trends.</li></ul>
Training &amp; Facilitation Responsibilities<ul><li>
Facilitate instructor-led and blended learning sessions for diverse audiences, including frontline, clinical, and leadership teams.</li><li>
Obtains and maintains all certifications required to deliver enterprise-wide training programs, which may include (based on assignment/role):<ul><li>
Certified CPR/First Aid Instructor (AHA, ARC, or approved equivalent)</li><li>
Certified Wheelchair Securement Instructor</li><li>
Certified Let&rsquo;s Drive / Defensive Driving Instructor</li><li>
Certified Instructor for the company&rsquo;s approved Intervention &amp; Prevention curriculum for supporting individuals within IDD and Behavioral Health service lines</li><li>
Any additional state-specific or role-specific instructor credentials required by licensing or regulatory bodies</li></ul></li><li>
Prepares and delivers required training sessions ensuring all required training courses are delivered accurately, consistently, and in accordance with curriculum guidance, adult learning principles, and company standards.</li><li>
Ensures fidelity to curriculum demonstrating mastery of required content and delivers instruction in a manner that reinforces safety, reduces organizational risk, and promotes high-quality support for employees and individuals served.</li><li>
Supports training compliance and scheduling through coordinating training sessions to ensure employees complete mandated courses within required timeframes. Assists with tracking attendance and documenting employee completion as needed.</li><li>
Coaches, observes, and provides feedback to trainers and employees during and after trainings by providing coaching, observing skill demonstrations, and offering corrective guidance to ensure proper application of trained skills (e.g., physical intervention techniques, CPR practices, wheelchair securement procedures).</li><li>
Ensures all training materials, equipment, safety tools, and documentation are prepared and updated prior to delivering sessions.</li></ul>
SUPERVISORY RESPONSIBILITIES:<ul><li>
Directly supervises Regional Learning Managers and may oversee assigned facilitators, instructional designers, or administrative learning staff within the region.</li><li>
Provides leadership in hiring, onboarding, coaching, and performance evaluation of learning staff.</li></ul>
MINIMUM QUALIFICATIONS :<ul><li>
Bachelor&rsquo;s degree in Education, Organizational Development, Human Resources, or related field</li><li>
Minimum 5 years of progressive learning leadership experience, including multi-site or regional program oversight.</li><li>
Minimum 3 years of supervisory experience leading training teams or learning managers.</li><li>
Proven success designing, implementing, and evaluating large-scale training programs across complex organizations.</li><li>
Deep understanding of adult learning theory, instructional design, and performance improvement models.</li><li>
Proficiency in Learning Management Systems (Workday Learning preferred) and eLearning tools (Articulate, Captivate, Rise, etc.).</li><li>
Experience in healthcare, behavioral health, or human services settings strongly preferred.</li><li>
Excellent communication, facilitation, and strategic planning skills.</li><li>
Ability to travel extensively throughout assigned region.</li><li>
Professional certifications (ATD CPLP, SHRM-CP/SCP, HRCI-SPHR, or equivalent).</li><li>
Experience in regulatory or accreditation-based training management.</li><li>
Ability to influence across all organizational levels</li></ul>
PHYSICAL DEMANDS AND WORK ENVIRONMENT:<ul><li>
Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.</li><li>
Frequent use of standard office equipment, including computers, phones, and other peripherals.</li><li>
Ability to lift and carry items within a reasonable weight range, if necessary.</li><li>
Regular use of technology and exposure to prolonged periods of screen time.</li></ul>
RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.
Pre-employment screening:<ul><li>
Complete criminal background</li><li>
Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)</li><li>
Drug testing</li><li>
Education verification and other credentialing based on position requirements.</li><li>
Proof of employment history or references (if required)</li><li>
Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.</li></ul>
We offer the following benefits to employees:<ul><li>
Payactiv: early access to the money you&rsquo;ve earned from hours you&rsquo;ve already worked, before payday!</li><li>
Employee perks and discount program: to help you save money!</li><li>
Paid Time Off (full-time employees only)</li><li>
Health/Insurance (full-time employees only)</li><li>
401(k) retirement savings program
</li><li>Wellbeing Programs: Physical, Emotional and Financial</li><li>
Chronic Disease management programs for hypertension and diabetes (for qualifying employees)</li><li>
Training: Free CPR, first aid, and job-specific training opportunities</li><li>contract/contingent workers and interns do not qualify for any of the above benefits</li></ul>
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.</div>

Regional Learning Director

<div>We are hiring for:
LMS Administrator
Type:
Regular
If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services!
The Learning Management System (LMS) Administrator is responsible for the administration, optimization, and reporting of the Workday Learning platform across the organization. This role ensures accurate tracking of compliance training completions, oversees execution of enterprise learning campaigns, and manages the catalog of available training resources. 
 
The LMS Administrator also partners with the Learning &amp; Development (L&amp;D) team to design, maintain, and continuously improve engaging, effective learning content that supports workforce development, leadership programs, and organizational strategy. This position also provides technical expertise, user support, and reporting capabilities to ensure the LMS is fully leveraged as a compliance and development tool.
DUTIES AND RESPONSIBILITIES:
System Administration &amp; Management<ul><li>
Serve as the primary administrator of the Workday Learning platform.</li><li>
Manage learning campaigns, assignments, and training workflows.</li><li>
Maintain course catalogs, learning paths, and enrollment rules.</li><li>
Ensure the accuracy of training content uploaded and assigned in the LMS.</li><li>
Configure, test, and deploy system updates and new features in partnership with HRIS/IT.</li></ul>
Reporting &amp; Compliance Tracking<ul><li>
Generate and distribute compliance training completion reports to leadership and regulatory bodies as required.</li><li>
Create dashboards and data visualizations to track completion rates, overdue assignments, and progress toward compliance goals.</li><li>
Provide accurate, audit-ready training documentation.</li><li>
Analyze usage data and recommend process or content improvements.</li><li>
Conduct impact analyses to evaluate the effectiveness of learning programs, measuring outcomes such as employee engagement, knowledge retention, and operational performance improvements. Provide actionable insights and recommendations to leadership based on data-driven evaluations.</li></ul>
User Support &amp; Troubleshooting<ul><li>
Provide technical support to employees, managers, and trainers for LMS-related issues.</li><li>
Develop and maintain job aids, quick reference guides, and FAQs for system users.</li><li>
Act as liaison with Workday support and internal IT to resolve system issues.</li></ul>
Content Development &amp; Learning Design<ul><li>
Partner with L&amp;D team members and Subject Matter Experts (SMEs) to design, build, and maintain high-quality digital learning content.</li><li>
Develop eLearning modules, video tutorials, assessments, and microlearning assets using authoring tools (Articulate 360, Rise, Captivate, or similar).</li><li>
Apply adult learning principles, accessibility standards, and instructional design best practices to ensure effectiveness and engagement.</li><li>
Convert instructor-led content to virtual or blended formats to meet business needs and learner preferences.</li><li>
Manage updates to existing training materials to ensure alignment with policy, compliance, and organizational changes.</li><li>
Test, upload, and maintain SCORM/xAPI content within Workday Learning, ensuring seamless integration and tracking.</li><li>
Partner with the Senior Director of L&amp;D and Regional Learning teams to ensure all digital content supports enterprise and regional training strategies.</li></ul>
Governance &amp; Process Improvement<ul><li>
Establish system standards, data governance, and content management protocols.</li><li>
Collaborate with HR and Compliance teams to ensure timely assignment of required training.</li><li>
Identify opportunities to optimize system workflows and improve the user experience.</li><li>
Benchmark LMS practices against industry standards and recommend improvements.</li></ul>
Other Responsibilities<ul><li>
Contribute to organizational initiatives that strengthen service quality, compliance readiness, and employee engagement.</li><li>
Perform other related duties as required.</li></ul>
SUPERVISORY RESPONSIBILITIES:
This position may or may not supervise LMS team members.
MINIMUM QUALIFICATIONS :<ul><li>
Bachelor&rsquo;s degree in human resources, Education, Information Systems, or related field (or equivalent experience).</li><li>
Minimum of 3&ndash;5 years of experience as an LMS Administrator, preferably with Workday Learning.</li><li>
Strong understanding of SCORM/xAPI standards and e-learning publishing tools.</li><li>
Demonstrated experience in reporting and analytics related to training completions and compliance.</li><li>
Proficiency with Microsoft Excel and reporting/visualization tools.</li><li>
Strong troubleshooting, problem-solving, and customer service skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to collaborate with HR, IT, and compliance partners.</li></ul>
PHYSICAL DEMANDS AND WORK ENVIRONMENT:<ul><li>
Ability to perform tasks requiring sustained physical activity, such as sitting, standing, walking, or repetitive hand movements.</li><li>
Frequent use of standard office equipment, including computers, phones, and other peripherals.</li><li>
Ability to lift and carry items within a reasonable weight range, if necessary.</li><li>
Regular use of technology and exposure to prolonged periods of screen time.</li></ul>
RHA is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.
Pre-employment screening:<ul><li>
Complete criminal background</li><li>
Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)</li><li>
Drug testing</li><li>
Education verification and other credentialing based on position requirements.</li><li>
Proof of employment history or references (if required)</li><li>
Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals.</li></ul>
We offer the following benefits to employees:<ul><li>
Payactiv: early access to the money you&rsquo;ve earned from hours you&rsquo;ve already worked, before payday!</li><li>
Employee perks and discount program: to help you save money!</li><li>
Paid Time Off (full-time employees only)</li><li>
Health/Insurance (full-time employees only)</li><li>
401(k) retirement savings program
</li><li>Wellbeing Programs: Physical, Emotional and Financial</li><li>
Chronic Disease management programs for hypertension and diabetes (for qualifying employees)</li><li>
Training: Free CPR, first aid, and job-specific training opportunities</li><li>contract/contingent workers and interns do not qualify for any of the above benefits</li></ul>
EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.
About RHA:
At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes.
For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve and support apply to join the team today.</div>

LMS Administrator

Join RHA Health Services and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RHA Health Services

ABOUT_COMPANY

Regional Learning Director

LMS Administrator