Abrar Admin

RiverPark Hospitality

Job Summary The Guest Service Representative is a member of the Front Office team, the central Hub of the Hotel. Responsibilities include: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate great computer competency skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a MUST.DUTIES AND RESPONSIBILITIES This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, sales, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.Qualifications Include: (not limited to)<ul><li>Previous Marriott customer/guest service experience is required. Previous experience in a similar position or within a hotel preferred.</li><li>Excellent communication skills both verbal and non-verbal.</li><li>Guest service oriented demeanor is required. Candidate should be willing to go above and beyond for our guests and have a professional, positive attitude.</li><li>Excellent phone etiquette &amp; computer literacy.</li><li>Ability to read &amp; speak English.</li><li>Previous cash handling experience preferred.</li><li>Fosse Experience or related Hotel PMS Experience.</li></ul>Job Types: Full-time and Part-TimeEmbark on a rewarding career where your energy, hospitality expertise, and dedication make every guest&rsquo;s stay extraordinary!Pay: $17.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul>Experience:<ul><li>Hotel: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Fresno, CA 93721 (Preferred)</li></ul>Work Location: In person

Hotel Front Desk Agent

Join RiverPark Hospitality and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

RiverPark Hospitality

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Hotel Front Desk Agent